FBB Tracking

Please enter the FBB tracking number to check the latest shipping status.

http://www.ferryboatlogistics.com/

TRACK

About FBB

FBB is a Shenzhen-based international logistics company serving cross-border shipping. Its published business covers international express, international air freight, international sea freight, dedicated routes, international small parcels, and rail transport.

Fact	Published information
Official website	http://www.ferryboatlogistics.com/
Carrier type	International logistics provider and freight-forwarding operator.
Primary region	China-origin cross-border logistics serving international destinations.
Founded	2015.
Headquarters	Shenzhen, Guangdong, China.
Tracking page	FBB waybill inquiry

Carrier Entity Relationships

Entity	Relationship to FBB
FBB	FBB operates or arranges the published cross-border logistics services.
Express, air, sea and rail services	These are the main service groups shown by FBB and determine the transport stage and available events.
Destination delivery partners	FBB may use destination transport partners for final delivery; a partner scan does not by itself prove that FBB physically accepted the parcel.
17TRACK	17TRACK aggregates available shipment events and does not operate transport, refunds, address changes or claims for FBB.

Quick Answer

Enter the waybill or tracking number on the official FBB tracking page or in 17TRACK. If no result appears, first check that you entered a waybill rather than an order number, remove spaces, and allow time for the first acceptance scan.

Pro Tip: A label or electronic pre-alert can exist before FBB or a transport partner physically receives the shipment.

How to Track FBB Packages

Route	Steps
Official FBB tracking	Open the official waybill inquiry page, enter the waybill number, submit the query, and compare the latest event with the shipment handoff stage.
17TRACK	Open 17TRACK, enter the number, review the detected carrier and event history, then follow the latest responsible party.
Number location	Look on the FBB receipt, shipping label, dispatch message or seller shipping notice. An order ID or merchant reference is not necessarily a tracking number.

When a number is invalid, verify every character, try the original seller notice, and ask the sender to confirm the active waybill. Recipients should ask the seller for the shipment identifier; senders should contact FBB with the dispatch date and service route.

Tracking Number Formats

FBB’s public pages identify the tracking function as a waybill inquiry but do not publish a universal number-length rule. Use the complete waybill shown on the FBB label or receipt rather than inferring a service from a prefix.

Tracking Number Format

Identifier family

Normalized pattern

FBB waybill

Use the complete alphanumeric or numeric identifier printed on the FBB waybill; a deliberately masked example is FBB #### ####.

View all details for FBB tracking identifiers

Issued by	The identifier is supplied in the shipment documentation for the FBB-arranged movement; the public site does not define every number family.
Typical use	It is used for the waybill inquiry associated with an international express, dedicated-route, air, sea or rail shipment.
Where users see it	Senders normally see it on the receipt or label, while marketplace buyers usually receive it from the seller after dispatch.
Tracking scope	Visibility depends on the selected service and whether destination partners publish scans into the available tracking feed.
Identification caution	Order IDs, reference IDs, shipment IDs and destination delivery numbers may be different identifiers. Automatic recognition should be verified against the official FBB result.

Tracking Statuses and Meanings

Status	Lifecycle stage
Label created or pre-alert	Pre-shipment: shipment data exists, but physical acceptance may not have occurred.
Accepted or received	FBB or an operating handoff point has recorded possession or an acceptance scan.
In transit	The shipment is moving through sorting, line-haul or an international transport stage.
Customs or handoff	The shipment is being reviewed, transferred or awaiting a destination event; arrival is not proof of customs release.
Out for delivery	A destination delivery operation has assigned the shipment for the current delivery attempt.
Delivered, pickup or return	The shipment was recorded as delivered, made available for collection, or routed back after an exception.

Services and Delivery Times

Service Comparison

Service	Best for
International express	Time-sensitive international parcels and documents.
International dedicated routes	Destination-specific cross-border shipments, including North American, European, Australian, Canadian, British and Middle Eastern routes.
Air and sea freight	FBA, commercial cargo and larger international consignments.
Rail transport	Cross-border cargo using rail line-haul arrangements.

Delivery Time

Published lane or service	Published standard
Shenzhen to United States sea route	The published page states pickup 12 working days after sailing for the named fast-sea service.
Other FBB services	Timing depends on origin, destination, route, customs, handoff and service selection; request a current quotation before dispatch.

Destination Country Delivery Times

Destination	Published lane information
United States	The named Shenzhen-to-United States fast-sea service publishes pickup 12 working days after sailing; customs and final delivery remain separate stages.
Other destinations	FBB publishes destination route categories but does not provide a single public country-by-country delivery table on the reviewed pages. Obtain a route-specific estimate.

Common Tracking Problems and Solutions

Problem or status	First action
Invalid number	Recheck the waybill, remove spaces, and ask the sender to confirm the identifier.
No events or label created	Wait for the first physical scan and ask the sender whether the shipment was handed over.
No update in transit	Check for a line-haul, customs or partner handoff gap; the sender should request an inquiry from FBB.
Delivered but missing	Check entrances, reception, household members and neighbours, then contact the local delivery operation and seller.
Customs, damage or loss	Preserve invoices, packaging and photographs; the sender should contact FBB about the applicable investigation or claim route.
Return or failed delivery	Confirm the address and delivery instructions with the sender before the shipment is released for return.

International Shipping and Handoffs

Stage	What it means
Origin collection	The sender delivers cargo to an FBB facility or arranged origin point.
Export preparation	FBB prepares routing, packaging and shipment documents for the selected service.
Export customs and line-haul	Authorities and transport operators process the cargo before international movement.
Destination customs	Import review, duties and document requests are handled under destination-country rules.
Partner handoff and last mile	A destination operator may receive the shipment; electronic pre-alert, physical handoff and first acceptance scan are separate events.

Customer Service

Channel	Verified contact
Waybill inquiry	Official FBB tracking page
Service hotline	4000-365-987; the official site labels this as a service hotline.
Email	arienli@ferryboatlogistics.com for service correspondence.
Contact page	FBB contact information

Prepare the waybill, dispatch date, origin and destination, service type, latest scan, contents description, value evidence and damage photographs. The sender is normally the strongest party for transport inquiries and claims.

FAQ

Basic FAQs

1. How do I track my FBB package?

Enter the waybill on the official FBB tracking page or 17TRACK to view available shipment events.

2. Where can I find my FBB tracking number?

Check the FBB receipt, shipping label or the seller’s dispatch notice.

3. What does an FBB number look like?

FBB’s reviewed public pages do not define one universal pattern, so use the complete identifier printed on the waybill.

4. Why is my FBB number not showing events?

The label may have been created before physical handoff; verify the number and ask the sender whether the parcel was tendered.

5. How long does FBB delivery take?

Timing depends on service and destination; one published United States sea lane states pickup 12 working days after sailing.

6. What should I do after a failed delivery?

Confirm the address with the sender and request the next delivery or return instruction from FBB.

7. What if FBB shows delivered but I cannot find the parcel?

Check all delivery locations, reception, household members and neighbours, then contact the seller and delivery operation.

8. How do I report a lost or damaged FBB shipment?

The sender should contact FBB with the waybill, value evidence, packaging and photographs.

9. Does FBB handle international parcels?

Yes. FBB publishes international express, dedicated routes, air freight, sea freight, small-parcel and rail services.

10. How can I contact FBB?

Use the official tracking page, the published service hotline, the published email address or the contact page.

Expert FAQs

11. Does a FBB tracking result prove FBB issued the number?

No. A result can include an identifier supplied by a transport or destination partner; tracking visibility and number issuance are separate facts.

12. Does arrival at customs mean the shipment is released?

No. Arrival indicates processing has begun or the shipment is at a customs stage, while release requires a separate clearance event.

13. What information does FBB require for FBA cargo?

The reviewed service page requests shipment and reference identifiers for cargo going to fulfillment warehouses, together with accurate commercial documents.

14. What goods does FBB restrict on the published United States sea service?

The published page excludes or restricts items such as liquids, powders, magnets, undeclared goods and certain regulated or infringement-risk products.

15. Is FBB’s published delivery time a guarantee?

The reviewed page gives a lane-specific operational timing statement, not a general money-back guarantee; customs and final delivery remain separate variables.

Tracking API

17TRACK reference

// FBB official public tracking API: current documentation not confirmed.
// 17TRACK API
POST https://api.17track.net/track/v2.4/register
Headers:
  17token: YourKey
  Content-Type: application/json
Body:
  [{"number":"TRACKING_NUMBER","carrier":"CARRIER_CODE"}]
// Use the current 17TRACK carrier directory to verify CARRIER_CODE.