Direct Link Tracking

Please enter the Direct Link tracking number to check the latest shipping status.

http://www.directlink.com/

TRACK

About Direct Link

Direct Link is an international e-commerce logistics brand. Tracking may involve Direct Link, an origin transport provider, destination postal operators, and other last-mile partners during one shipment lifecycle.

Field	Verified reference
Official website	Direct Link official website
Carrier type	Cross-border e-commerce logistics and delivery services.
Tracking relationship	17TRACK aggregates available shipment events; 17TRACK does not transport or control the parcel.

Carrier Entity Relationships

Entity	Relationship to Direct Link
Direct Link	Direct Link is the carrier entity selected for this tracking page.
Origin and destination partners	Origin and destination partners can create scans or perform physical transport; a partner scan does not by itself prove that Direct Link has possession.
17TRACK	17TRACK is an independent tracking platform that presents available Direct Link and partner events.

Quick Answer

Enter the shipment tracking number from the seller’s dispatch email, parcel label, or shipping receipt into the official Direct Link tracking page or 17TRACK. If no result appears, check the number character by character, remove spaces or hyphens, and allow time for the first physical acceptance scan. An order number is usually not a tracking number.

Pro Tip: 17TRACK can display events from multiple transport entities, but it cannot change an address, release customs, approve a refund, or open a carrier insurance claim.

How to Track Direct Link Packages

Use the official carrier page when you need the carrier’s own event view, and use 17TRACK when you need a consolidated view across origin, Direct Link, customs, and destination delivery partners.

Tracking route	Recommended steps
Official Direct Link tracking	Open the official website, locate its tracking function, enter the shipment identifier, and retain the displayed event history.
17TRACK	Open 17TRACK, submit the shipment number, review the detected carrier, latest scan, location, and any destination-partner event.
Seller or marketplace	Ask the seller for the carrier-issued or partner-issued shipment number when the dispatch notice contains only an order or reference ID.

A label number can exist before Direct Link or a partner receives the parcel. Reusing an old number, entering an order number, or selecting the wrong carrier can produce an empty result.

Tracking Number Formats and Examples

Direct Link shipments can be associated with identifiers created by Direct Link, an origin provider, a marketplace, or a destination delivery partner. A number that Direct Link can display is not necessarily a number issued by Direct Link.

Tracking Number Format

Identifier family

Normalized pattern

Carrier or logistics identifier

Provider-specific letters and digits; use the exact value supplied by the seller or label.

View all details for Direct Link identifier formats

Issued by	Direct Link, an origin logistics provider, or a destination partner depending on the shipping product.
Where users see it	Seller dispatch email, marketplace shipment page, parcel label, handover receipt, or destination delivery notice.
International format	Some postal handoffs use an origin-post identifier such as a UPU S10-style identifier with two letters, nine digits, and a two-letter country code. The exact service cannot safely be inferred from the prefix alone.
Normalization	Try the value without spaces or hyphens only when the tracking page rejects formatted input; preserve all letters and leading zeroes.
Business use	Submit the shipment identifier required by the selected API or platform, not the merchant order ID, invoice number, or customer reference.

The safest identification method is automatic lookup on the official tracking page or 17TRACK. Do not infer service, origin, destination, or physical custody solely from a prefix.

Tracking Statuses and Meanings

A tracking status describes the latest reported event, not necessarily the parcel’s exact live location. Responsibility can change at an origin facility, customs office, destination exchange office, or last-mile partner.

Status Quick Lookup

Status family	Meaning and next action
Pre-shipment or label created	Electronic shipment data exists, but physical acceptance may not have occurred. The seller should confirm handover.
Accepted or in transit	A transport entity has recorded receipt or movement. Wait for the next facility or line-haul event.
Customs or handover	The shipment is undergoing border processing or transfer. Arrival at customs is not proof of release.
Out for delivery, delivered, pickup, exception, or return	The destination operator controls the next delivery action. Check delivery instructions, pickup details, address issues, or the seller’s return process.

Services and Delivery Times

Delivery depends on the purchased product, origin, destination, customs, transport capacity, and last-mile operator. A tracking estimate is not a money-back guarantee.

Service Comparison

Service type

Best use

Cross-border e-commerce shipment

International merchandise delivery requiring origin processing, transport, customs handling, and destination delivery.

View all details for Direct Link service types

Tracking level	Event availability depends on the purchased product and participating transport partners.
Delivery standard	Use the seller’s quoted service level or shipment-specific estimate; broad country averages should not replace the applicable quote.
Delay factors	Export processing, flight capacity, customs examination, incomplete address data, weekends, holidays, weather, and partner scanning gaps.

Delivery Time

Timing basis	How to interpret it
Shipment-specific estimate	Use the estimate supplied by the seller or tracking system for the selected origin, destination, product, and dispatch date.
Service standard	A published target may exclude customs, remote areas, force majeure, and partner-controlled delivery stages.
Guaranteed date	Do not treat an estimated date as guaranteed unless the applicable contract expressly provides a delivery guarantee.

Destination Country Delivery Times

Destination	Planning guidance
United States, Canada, Mexico	Use the shipment-specific estimate; customs and destination handoff can create scanning gaps.
United Kingdom, Germany, France, Spain, Italy, Netherlands	Use the shipment-specific estimate; import data, VAT treatment, and local delivery capacity affect the window.
Australia, New Zealand, Japan, South Korea, Singapore	Use the shipment-specific estimate; border inspection and local carrier handoff may affect delivery.
Other destinations	Ask the seller for the product and route-specific delivery estimate before escalating a delay.

Common Tracking Problems and Solutions

Problem & Solution

Problem	First response
Invalid number	Copy the number from the label or dispatch email, preserve leading zeroes, and try official tracking and 17TRACK.
No events or label created	Ask the seller whether the parcel was physically handed over; electronic pre-advice is not acceptance.
No update or stuck in transit	Review the last location and service estimate, then ask the seller to investigate when the applicable service allows it.
Customs hold or exception	Check destination customs messages, tax requests, documents, address accuracy, and prohibited-goods restrictions.
Delivered but missing	Check the delivery location, household members, reception desk, neighbours, safe place, proof of delivery, and local delivery office; then contact the seller.
Failed delivery, return, loss, or damage	Follow the destination operator’s notice, preserve packaging and evidence, and have the shipper initiate a carrier inquiry or claim where required.

International Shipping, Customs and Carrier Handoffs

An international Direct Link shipment can pass through several custodians. “Arrived at customs” means border processing has started; it does not mean customs has released the shipment.

International Flow

Stage	Customer action
Origin acceptance and export processing	Confirm that the seller handed over the physical parcel and that the shipping data is complete.
Line-haul and destination arrival	Allow for transport and exchange-office scanning gaps; the same number may continue across the handoff.
Import customs	Respond to document, tax, or identity requests from the destination authorities or delivery partner.
Destination carrier and last mile	Use the destination operator’s event or notice for delivery, pickup, failed delivery, or return actions.

Delivery Management and Post-shipment Options

Delivery changes are controlled by the active carrier or destination operator, not by 17TRACK. Availability depends on destination, shipment product, delivery stage, and local rules.

Option	Who should act
Address correction or delivery instruction	The shipper should contact Direct Link or the active destination partner; the recipient should use an official notice when local self-service is offered.
Pickup or redelivery	The recipient should follow the local delivery notice and any stated deadline.
Intercept or return request	The shipper normally initiates the request, subject to the shipment stage and product rules.

Lost, Damaged, Claims, Insurance and Refunds

A tracking inquiry, missing-mail search, insurance claim, postage refund, and marketplace refund are separate processes. The shipper should normally begin a transport investigation because the shipping contract and service purchase are associated with the sender.

Process	Use when
Tracking inquiry	The event history is unclear or has stopped; provide the shipment number and last scan.
Transport investigation or claim	The parcel is lost, damaged, or missing contents; retain packaging, photographs, invoice, value evidence, and dispatch details.
Seller or marketplace refund	The purchase dispute concerns the sale; contact the seller or marketplace under its own policy and deadline.

Shipping Restrictions and Special Handling

International shipments must comply with Direct Link product rules, export law, destination import law, customs requirements, and any last-mile operator restrictions.

Category	Practical caution
Dangerous goods and batteries	Acceptance, packaging, declarations, and transport mode can be restricted; check the current route rules before dispatch.
Liquids, perishables, and fragile goods	Packaging and destination restrictions can cause refusal, delay, leakage, or return.
Prohibited or controlled imports	Customs may hold, seize, assess, or return goods that lack required declarations, permits, or tax information.

Customer Service

Channel	Best use
Direct Link official website	Use the current official contact and tracking routes published by Direct Link.
Seller or marketplace	Use this route for missing tracking numbers, shipment investigations, claims, order refunds, and sender-controlled changes.
Destination delivery partner	Use the local operator for delivery notices, pickup, proof of delivery, address issues, and final-mile exceptions.

Prepare the shipment number, dispatch date, origin and destination, service name, latest scan, recipient address, contents description, value evidence, and photographs where relevant.

Ecommerce and Business Tracking

Merchants can reduce “where is my order” requests by storing the correct shipment identifier, detecting the carrier automatically, standardising event categories, and monitoring customs, delivery exceptions, and prolonged inactivity.

Developer/API Comparison

Option

Provider

Official carrier integration

Direct Link

View all details for the official carrier integration

Primary use	Direct operational integration where Direct Link provides access and documentation for the contracted customer.
Authentication	Follow the credentials and access method supplied directly by Direct Link or the contracted account team.
Capability	Use only documented shipment events and functions available to the account.

Multi-carrier API

17TRACK

View all details for the 17TRACK multi-carrier API

Primary use	Unified tracking across Direct Link and other carriers.
Authentication	Use a 17token supplied for the 17TRACK API account.
Capability	Register shipment numbers and retrieve available tracking events according to the current API documentation.

FAQ

Basic FAQs

1. How do I track my Direct Link package?

Enter the shipment number on the official Direct Link website or 17TRACK and review the latest available event.

2. Where can I find my Direct Link tracking number?

Look in the seller’s dispatch email, marketplace shipment page, parcel label, or shipping receipt.

3. What does a Direct Link tracking number look like?

The format depends on the shipping product and issuing transport provider, so use the complete identifier supplied by the seller.

4. When will the first Direct Link scan appear?

A first event appears after electronic data is matched with a physical acceptance or processing scan; label creation alone does not prove handover.

5. Why is my Direct Link tracking not updating?

The parcel may be between facilities, awaiting customs or partner scanning, or still awaiting physical handover; check the last event and ask the seller to investigate when appropriate.

6. How long does Direct Link delivery take?

Delivery time depends on the product, route, customs, and destination partner; use the shipment-specific estimate rather than a universal number.

7. What should I do after a Direct Link delivery failure?

Read the delivery notice, follow pickup or redelivery instructions, and correct address information through the responsible delivery operator or seller.

8. What if Direct Link says delivered but I cannot find the package?

Check safe places, household members, reception staff, neighbours, proof of delivery, and the local delivery office before asking the seller to escalate.

9. How do I report a lost or damaged Direct Link package?

Keep the packaging and evidence, then ask the shipper to open the applicable transport inquiry or claim.

10. How can I contact Direct Link about tracking?

Use the current contact route on the official Direct Link website, and contact the seller for shipment-specific escalation.

Expert FAQs

11. Can Direct Link tracking show a destination postal operator?

Yes, available events can identify a destination or last-mile partner, but the appearance of a partner event does not establish which entity physically holds the parcel at every moment.

12. Does Direct Link issue every number that it can track?

No; cross-border shipments can retain an origin-provider or postal identifier while Direct Link and destination partners add events.

13. Does customs arrival mean that a Direct Link parcel is released?

No; customs arrival indicates border processing, while release requires completion of the applicable customs assessment and documentation.

14. Can a merchant use Direct Link and 17TRACK together?

Yes; a merchant can use a contracted carrier integration for operational data and 17TRACK for consolidated multi-carrier visibility.

15. Can 17TRACK change a Direct Link delivery address?

No; address changes, interception, pickup, and redelivery are controlled by the shipper, Direct Link, or the destination delivery operator.

Tracking API

17TRACK API

// Direct Link official tracking API:
// Current public official tracking API not confirmed.

// 17TRACK API
// POST https://api.17track.net/track/v2.4/register
// Headers: 17token and Content-Type: application/json
fetch("https://api.17track.net/track/v2.4/register", {
  method: "POST",
  headers: {
    "17token": "YourKey",
    "Content-Type": "application/json"
  },
  body: JSON.stringify([
    {
      "number": "TRACKING_NUMBER",
      "carrier": "CARRIER_CODE"
    }
  ])
});