Asendia Tracking

Please enter the Asendia tracking number to check the latest shipping status.

http://www.asendia.com/

TRACK

About Asendia

Asendia is an international ecommerce, packet, parcel, mail and returns logistics provider created by La Poste and Swiss Post. In tracking, Asendia often acts as the cross-border consolidator, export or line-haul operator, postal-injection partner, returns operator, or shipment visibility platform; final delivery may be performed by a destination postal operator or another local delivery partner.

Asendia Core Profile

Field	Verified information
Official name	Asendia, operating internationally through Asendia group companies.
Official website	https://www.asendia.com/
Carrier type	Cross-border ecommerce and mail logistics provider using Asendia operations plus postal and commercial delivery partners.
Primary region	International cross-border shipping, with Asendia country operations and destination-country delivery partners.
Tracking page	https://tracking.asendia.com/
Parent organization	A joint venture of La Poste and Swiss Post.
Founded	Not publicly confirmed on the current sources used for this page as a universal legal founding date for every Asendia operating entity.
Headquarters	Not stated here as a single universal headquarters because Asendia operates through multiple national companies and official country pages.

Do not confuse Asendia with the final-mile carrier shown later in the tracking history. A package can show Asendia events before export and then show destination-post or local courier events after handoff. That means Asendia can be the visibility source without being the organization currently holding the package.

Carrier Entity Relationships

Entity

Relationship to Asendia

Asendia

Asendia is the canonical carrier brand for the cross-border shipment records shown on this page.

View all details for Asendia

Entity type	Canonical carrier and logistics provider.
Why it matters to tracking	Users should enter the tracking number on Asendia or 17TRACK when the shipment confirmation names Asendia as the carrier.
Official evidence	Asendia official website and Asendia tracking page.

La Poste and Swiss Post

La Poste and Swiss Post are the parent postal organizations behind Asendia.

View all details for La Poste and Swiss Post

Entity type	Parent postal organizations.
Why it matters to tracking	Parentage explains Asendia postal expertise, but it does not mean every Asendia parcel is physically handled by La Poste or Swiss Post at every stage.
Official evidence	Asendia About information.

e-PAQ

e-PAQ is an Asendia ecommerce delivery product family for international parcels and packets.

View all details for e-PAQ

Entity type	Operated service family.
Why it matters to tracking	The service level affects event visibility, transit expectations, delivery confirmation, and whether the final carrier may show separate scans.
Official evidence	Asendia ecommerce delivery product pages.

Asendia Returns

Asendia Returns is an Asendia returns solution used by ecommerce merchants for international return flows.

View all details for Asendia Returns

Entity type	Returns service.
Why it matters to tracking	A returns number may follow a different first-scan and consolidation path from an outbound ecommerce parcel.
Official evidence	Asendia returns solution pages.

Destination postal operators and local delivery partners

Destination partners may perform import processing, customs interface, and final delivery for Asendia shipments.

View all details for destination partners

Entity type	International or last-mile partners.
Why it matters to tracking	After handoff, the partner may be the current responsible party and may control delivery attempts, pickup, duties, or proof of delivery.
Official evidence	Asendia tracking and service descriptions describing international delivery through postal and delivery networks.

17TRACK

17TRACK aggregates available tracking events from Asendia and related carriers when the tracking number and carrier recognition are available.

View all details for 17TRACK

Entity type	Independent multi-carrier tracking platform.
Why it matters to tracking	17TRACK helps compare Asendia and partner events, but 17TRACK does not transport parcels, change addresses, collect duties, or approve refunds.
Official evidence	17TRACK tracking service and API documentation.

Quick Answer

To track Asendia packages, enter the tracking number from the merchant, shipping label, return label, or dispatch email on Asendia Tracking or use 17TRACK to view available Asendia and partner-carrier events in one place. If no result appears, first remove spaces and hyphens, confirm the number is not an order ID, and allow time for the first physical acceptance scan after the merchant creates the label.

Pro Tip: 17TRACK is an independent tracking platform. 17TRACK can help identify and display tracking events, but Asendia, the merchant, or the destination delivery partner must handle address changes, delivery instructions, customs documents, claims, refunds, or replacement orders.

How to Track Asendia Packages

Use the Asendia tracking page when the merchant names Asendia as the carrier, and use 17TRACK when you want one page to check Asendia plus possible postal or courier handoff events.

Tracking Paths

Path

Best use

Asendia official tracking

Use when the merchant provided an Asendia shipment number or return number.

View all details for Asendia official tracking

Steps	Open the Asendia tracking page, paste the tracking number exactly as received, remove extra punctuation if needed, and compare the latest event with the merchant’s dispatch date.
When results may be limited	Visibility can be limited before physical handoff, during export consolidation, during customs, or after a final-mile partner takes over.

17TRACK tracking

Use when the shipment may involve Asendia and another carrier, or when automatic carrier recognition is useful.

View all details for 17TRACK tracking

Steps	Paste the tracking number into 17TRACK, review detected carriers, manually select Asendia if recognition is ambiguous, and check whether a destination carrier also has events.
When results may be limited	17TRACK can only display events that carriers or data partners make available; it cannot create missing scans or override carrier systems.

Merchant order page

Use when you only have an order number, store reference, or marketplace shipment ID.

View all details for merchant order tracking

Steps	Open the store account, find the order shipment section, copy the carrier tracking number rather than the order number, and ask the merchant if no carrier number is visible.
When results may be limited	A merchant may mark an order shipped when the label is created, before Asendia or a pickup partner physically receives the parcel.

A tracking number is different from an order number, customer reference, invoice number, return authorization, or delivery notice. If the number is rejected, ask the merchant for the carrier tracking number and the carrier name shown on the shipping label.

Tracking Number Formats and Examples

Asendia tracking numbers are not a single public format. They can be Asendia-issued shipment identifiers, postal S10 identifiers issued by an origin or destination postal operator, commercial partner IDs, merchant references, or return identifiers. A number that Asendia can display is not necessarily a number that Asendia originally issued.

Tracking Number Format

Identifier family

Normalized pattern

Asendia shipment identifier

Alphanumeric or numeric carrier shipment ID; remove spaces and hyphens before retrying.

View all details for Asendia shipment identifiers

Length/structure	Asendia does not publish one universal public length for all services and countries; examples should be treated as service-specific and merchant-specific.
Issued by	Asendia or an Asendia shipping platform used by the merchant.
Typical service/use	International ecommerce parcel, packet, mail, or return movements handled through Asendia networks.
Who sees it and where	Online shoppers see it in dispatch emails or marketplace shipment pages; merchants see it in shipping exports, labels, manifests, or tracking portals.
Tracking scope	Usually covers Asendia acceptance, processing, export, handoff, and any partner events returned to Asendia.
Important caveat	Do not infer service level from a prefix unless the merchant or Asendia explicitly confirms the service.

UPU S10 postal identifier

Two letters + nine digits + two-letter country code, such as LX ######### CH or RR ######### FR.

View all details for UPU S10 postal identifiers

Length/structure	13 characters: service indicator letters, serial digits including check digit, and issuing country code.
Issued by	An origin postal operator, destination postal operator, or postal logistics entity participating in the international postal network.
Typical service/use	Registered mail, international packets, small parcels, or postal ecommerce services where postal tracking is used.
Who sees it and where	Buyers may see it in marketplace emails; recipients may continue using the same number on the destination postal operator’s tracking page.
Tracking scope	Can follow cross-border postal exchange and final delivery when partner postal operators exchange events.
Important caveat	The final two-letter country code identifies the issuing postal administration, not necessarily the country where the parcel is currently located.

Destination last-mile tracking ID

Partner-specific numeric or alphanumeric format assigned after injection or import.

View all details for destination last-mile IDs

Length/structure	Varies by destination carrier and may not be publicly predictable.
Issued by	The destination postal operator or commercial last-mile delivery partner.
Typical service/use	Final-mile delivery, pickup, local proof of delivery, or failed-delivery follow-up.
Who sees it and where	Recipients may see it on the destination carrier’s website, delivery notice, app notification, or updated merchant tracking page.
Tracking scope	Usually strongest for domestic delivery attempts, pickup, signature, and delivery exceptions in the destination country.
Important caveat	Asendia tracking may still show the original number while the local carrier uses a different internal delivery ID.

Merchant order or reference number

Store-defined order, invoice, return authorization, or customer reference.

View all details for merchant references

Length/structure	Varies completely by merchant or marketplace and may include letters, numbers, and separators.
Issued by	The online store, marketplace, or returns platform.
Typical service/use	Customer service lookup, order management, invoice matching, or return authorization.
Who sees it and where	Buyers see it on order confirmations and account pages; carrier systems may not accept it as a tracking number.
Tracking scope	Usually not trackable on Asendia unless the merchant has linked it to a carrier shipment record.
Important caveat	If Asendia tracking rejects the number, ask the merchant for the carrier tracking number rather than the order ID.

Return label identifier

Asendia or partner return number printed on a return label or return portal confirmation.

View all details for return identifiers

Length/structure	Varies by return origin country, drop-off partner, and merchant integration.
Issued by	Asendia Returns, the merchant’s return portal, or a local return drop-off partner.
Typical service/use	Consumer returns sent from the buyer back to a merchant, consolidation hub, or nominated return destination.
Who sees it and where	Consumers see it on the printable label, QR-code return page, or drop-off receipt.
Tracking scope	Often begins at drop-off acceptance and may include consolidation, export, import, and merchant receipt milestones.
Important caveat	The first return event may not appear until the drop-off partner scans the item or transfers data to the return network.

Tracking Statuses and Meanings

Asendia statuses describe a cross-border lifecycle: electronic data, physical acceptance, export handling, international transit, destination handoff, delivery attempt, delivered, exception, pickup, or return. The current responsible party changes as the shipment moves from merchant to Asendia to customs or a delivery partner.

Status Quick Lookup

Status

Lifecycle stage

What it means

Shipment information received

Pre-shipment

The merchant or platform has created shipment data, but physical handoff may not have happened.

View all details for shipment information received

Current responsible party	Merchant, warehouse, or pickup partner until a physical acceptance scan appears.
What happens next	The item is packed, handed to a pickup carrier, or received into an Asendia processing flow.
What you should do	Check the merchant dispatch date and wait for a physical scan before escalating.

Received by Asendia

Accepted

Asendia or an Asendia facility has recorded receipt of the shipment.

View all details for received by Asendia

Current responsible party	Asendia or the Asendia operating entity handling the shipment.
What happens next	Sorting, consolidation, export preparation, or routing to an international gateway.
What you should do	No action unless the item remains at this stage longer than the merchant’s expected processing window.

In transit

The parcel is moving between facilities, countries, or partners, or is waiting in a consolidated movement.

View all details for in transit

Current responsible party	Asendia, a line-haul operator, or an intermediate logistics partner depending on the latest scan.
What happens next	The next event may be export, arrival in the destination country, customs, or partner receipt.
What you should do	Monitor both Asendia and 17TRACK; avoid assuming a delay from a short scan gap during international movement.

Customs clearance or held by customs

Customs/Handover

The shipment is being reviewed by customs or requires import processing before delivery can continue.

View all details for customs clearance or held by customs

Current responsible party	Customs authority, destination postal operator, broker, or delivery partner handling import procedures.
What happens next	Release, request for information, duty/tax payment, inspection, return, or seizure depending on local law.
What you should do	Check for messages from the destination carrier or customs and ask the merchant for invoice or product details if requested.

Handed over to local delivery partner

Customs/Handover

Responsibility is moving from Asendia or an international partner to the destination delivery carrier.

View all details for handover to local delivery partner

Current responsible party	Destination postal operator or local courier after the partner records acceptance.
What happens next	Domestic sorting, route assignment, delivery attempt, pickup notice, or local exception.
What you should do	Track the same number or the local number on the destination carrier’s site if 17TRACK shows a partner carrier.

Out for delivery

The local carrier has assigned the parcel to a delivery route for the current delivery cycle.

View all details for out for delivery

Current responsible party	Destination delivery carrier.
What happens next	Delivery, attempted delivery, pickup notice, address issue, or next-business-day redelivery.
What you should do	Follow destination carrier delivery instructions and ensure someone can receive the package if signature is required.

Delivered

The carrier recorded final delivery, pickup completion, or delivery to an authorized location.

View all details for delivered

Current responsible party	Destination delivery carrier for proof of delivery; merchant for order-resolution decisions.
What happens next	No further transport event is expected unless a correction or investigation scan is added.
What you should do	Check mailbox, parcel locker, reception, household members, neighbors, and local carrier proof of delivery before opening a merchant case.

Available for pickup

Pickup

The destination carrier is holding the item at a post office, pickup point, depot, locker, or service point.

View all details for available for pickup

Current responsible party	Destination carrier or pickup-point operator.
What happens next	The recipient collects the parcel, redelivery is requested where allowed, or the item is returned after the local holding period.
What you should do	Bring identification, tracking number, and any notice code; check the local carrier for exact hold rules.

Delivery exception

Exception

Delivery could not proceed because of address, access, customs, damage, weather, refusal, or operational issue.

View all details for delivery exception

Current responsible party	Usually the destination carrier; customs or the merchant may be responsible if documents or product restrictions caused the issue.
What happens next	Redelivery, pickup, address correction, duty payment, return, or investigation.
What you should do	Act quickly through the destination carrier or merchant because local hold and return windows vary.

Return to sender

Return

The shipment is being sent back because delivery could not be completed or import requirements were not met.

View all details for return to sender

Current responsible party	Destination carrier during return dispatch, then Asendia or return network after transfer, and finally the merchant or sender.
What happens next	Return transport, merchant receipt, refund decision, replacement decision, or disposal depending on merchant policy and service rules.
What you should do	Contact the merchant immediately; 17TRACK cannot stop a return once the carrier’s local process has started.

Services and Delivery Times

Asendia services are primarily cross-border ecommerce, mail, packet, parcel and return solutions for businesses. Delivery time depends on origin country, destination, service level, customs, partner handoff and the merchant’s dispatch speed.

Service Comparison

Service

Service type

Best for

e-PAQ

International ecommerce delivery product family

Online retailers shipping cross-border packets and parcels.

View all details for e-PAQ

Coverage	International destinations served through Asendia and partner networks; exact availability depends on merchant contract and origin country.
Tracking level	Varies by e-PAQ option and destination; may include milestone, tracked, or delivery confirmation visibility.
Key size/weight condition	Service-specific conditions are contract and origin-country dependent; use the merchant’s shipping terms or Asendia country documentation.
Included protection/extra service	Not stated as universal; protection and extra services depend on selected product and merchant contract.
Main limitation	Final-mile delivery and scans may be controlled by postal or commercial partners after handoff.

Asendia Returns

International returns solution

Merchants managing cross-border returns from buyers.

View all details for Asendia Returns

Coverage	Return availability depends on merchant setup, return origin, drop-off option, and destination return hub.
Tracking level	Typically starts when the return is accepted by the drop-off or return network and may include consolidation milestones.
Key size/weight condition	Return label and merchant return rules determine eligible goods, packaging and dimensions.
Included protection/extra service	Merchant return policy determines refund, replacement, inspection, and acceptance conditions.
Main limitation	The consumer usually cannot change the return routing once the merchant-generated return label is used.

International mail and publications solutions

Business mail logistics

Businesses sending documents, publications, marketing mail or lightweight items internationally.

View all details for international mail solutions

Coverage	International routes vary by product, postal injection route, and mailing format.
Tracking level	Mail services may have less item-level visibility than parcel services unless a tracked option is purchased.
Key size/weight condition	Mailing conditions depend on content type, destination rules, and contracted product.
Included protection/extra service	Not universal; tracked or registered options must be confirmed with the sender or contract.
Main limitation	Untracked mail may not produce parcel-style tracking events.

Delivery Time

Service

Published delivery standard

Guarantee status

e-PAQ

Varies by origin, destination, customs, service option and merchant dispatch timing.

Not treated here as a universal money-back guarantee.

View all delivery-time details for e-PAQ

Business or calendar days	Depends on the specific Asendia product and destination-carrier operating calendar.
Starts counting from	Usually from physical acceptance or processing, not merely from merchant label creation.
Main delay factors	Late merchant handoff, export consolidation, flight capacity, customs, address quality, remote areas, seasonal peaks, and partner scan gaps.
Official source date/validity	Current service details must be checked on Asendia product and country pages because product availability changes by market.

Asendia Returns

Varies by drop-off country, return route, consolidation, customs and merchant processing after receipt.

Not treated here as a universal guaranteed refund or delivery date.

View all delivery-time details for Asendia Returns

Business or calendar days	Depends on return collection days, cross-border transport, and merchant warehouse processing days.
Starts counting from	From return acceptance or first return scan, not from the moment the return label is generated.
Main delay factors	Drop-off partner data transfer, consolidation, customs, incomplete return paperwork, and merchant inspection backlog.
Official source date/validity	Return timing must be validated through the merchant’s return policy and Asendia return setup.

International mail and publications solutions

Varies by mail format, destination postal network, customs rules and selected tracking option.

Not treated here as guaranteed unless the sender’s contracted product explicitly states a guarantee.

View all delivery-time details for international mail solutions

Business or calendar days	Depends on postal operating days, destination mail processing, and product type.
Starts counting from	From mailing acceptance or processing according to the sender’s contract.
Main delay factors	Postal injection schedule, customs inspection, untracked mail visibility limits, and local postal delivery frequency.
Official source date/validity	Mail service details should be checked through Asendia country sales or service documentation.

Common Tracking Problems and Solutions

Most Asendia tracking problems are caused by early label data, cross-border scan gaps, carrier handoff, customs, or final-mile delivery issues. The correct contact depends on who currently controls the parcel.

Problem & Solution

Problem/status shown

Likely cause

Invalid number

The number is an order ID, mistyped, not yet active, or assigned to another carrier.

View all details for invalid number

Check first	Remove spaces, hyphens and extra text; compare with the merchant email and label.
Immediate action	Try Asendia and 17TRACK carrier detection.
When to escalate	If the merchant says it has shipped but no carrier number works after normal dispatch processing.
Who to contact	Merchant first, because the merchant controls order references and label creation.

No tracking updates after label created

Data was transmitted before the parcel reached Asendia or a pickup partner.

View all details for no tracking updates after label created

Check first	Merchant dispatch date, weekend or holiday timing, and whether the store only created a label.
Immediate action	Wait for physical acceptance or ask the merchant whether the parcel has been handed over.
When to escalate	Escalate if the merchant cannot prove handoff or the order is outside the merchant’s stated handling time.
Who to contact	Merchant or seller.

Stuck in transit

International consolidation, line-haul movement, customs, or partner scan gaps can create pauses.

View all details for stuck in transit

Check first	Latest location, whether export or import has occurred, and whether 17TRACK identifies a destination carrier.
Immediate action	Continue monitoring both Asendia and partner tracking; check merchant delivery estimate.
When to escalate	Escalate when the shipment is beyond the merchant’s promised delivery window or official investigation threshold for the specific service.
Who to contact	Merchant for order remedy; Asendia or destination carrier depending on latest responsible party.

Customs hold

Import review, duty/tax assessment, missing information, restricted goods, or inspection.

View all details for customs hold

Check first	Messages from customs, destination carrier, or merchant requesting invoice, ID, tax payment, or item description.
Immediate action	Provide requested information only through official customs or carrier channels.
When to escalate	If customs asks for documents the recipient cannot provide, ask the merchant to supply commercial invoice details.
Who to contact	Destination carrier, customs authority, or merchant depending on the request.

Delivery failed or address problem

Incomplete address, access issue, recipient unavailable, unpaid duties, or local delivery rule.

View all details for delivery failed or address problem

Check first	Delivery notice, local carrier site, pickup point, and address formatting.
Immediate action	Request redelivery or pickup with the destination carrier if available.
When to escalate	Before the local hold period expires or the parcel is returned.
Who to contact	Destination carrier first; merchant if address correction requires shipper authorization.

Delivered but not received

Delivered to mailbox, parcel locker, reception, neighbor, safe place, wrong address, or scan error.

View all details for delivered but not received

Check first	Mailbox, building entrance, reception desk, parcel locker, household members, neighbors, and proof of delivery from the local carrier.
Immediate action	Contact the destination carrier promptly with the tracking number and delivery address.
When to escalate	If the local carrier confirms non-receipt or misdelivery, ask the merchant to open a transport inquiry or order case.
Who to contact	Destination carrier for delivery proof; merchant for refund, replacement, or claim support.

Lost or damaged

The item is missing after investigation, damaged in transit, or arrived with missing contents.

View all details for lost or damaged

Check first	Photos, packaging, contents, invoice, merchant policy, latest scans, and whether insurance or protection was purchased.
Immediate action	Keep the packaging and contact the merchant before discarding anything.
When to escalate	When the merchant or carrier’s service-specific investigation window is reached.
Who to contact	Merchant or shipper normally files the transport claim; recipient provides evidence.

International Shipping, Customs and Carrier Handoffs

Asendia participates in international shipping, so customs and handoffs are normal. Electronic pre-advice, physical transfer, first partner scan, customs release, and final-mile responsibility are separate events and should not be treated as the same milestone.

International Flow

Stage

Physical custodian/responsible entity

Label creation and electronic pre-advice

Merchant, warehouse, or shipping platform.

View all details for label creation and electronic pre-advice

Typical tracking event	Shipment information received.
What is happening	Shipment data is created before physical acceptance.
Can the tracking number change?	Yes, a linked postal or last-mile number may appear later.
Normal visibility gap	Until the parcel is physically scanned.
What the customer should do	Confirm the merchant has actually dispatched the parcel.

Origin acceptance and Asendia processing

Asendia operating entity or pickup partner.

View all details for origin acceptance and Asendia processing

Typical tracking event	Received, processed, sorted, or in transit.
What is happening	The shipment is being inducted, sorted, consolidated, or prepared for export.
Can the tracking number change?	Usually the original number remains visible, but a partner number may be associated.
Normal visibility gap	Between facility scans or while consolidated freight is prepared.
What the customer should do	Monitor tracking and avoid requesting final-mile action too early.

Export customs, security and line-haul

Asendia, airline, line-haul operator, export authority, or logistics partner.

View all details for export customs, security and line-haul

Typical tracking event	Departed origin, in transit, export processing, or dispatched.
What is happening	Mail or parcels are exported and transported internationally.
Can the tracking number change?	Not usually for customer-facing tracking, but internal transport references may exist.
Normal visibility gap	International movement can have fewer scans than domestic parcel networks.
What the customer should do	Wait for destination arrival or import scan unless the merchant delivery promise is already exceeded.

Import customs and destination exchange

Destination customs, postal operator, broker, or import delivery partner.

View all details for import customs and destination exchange

Typical tracking event	Arrived in destination country, customs clearance, held by customs, released, or received by destination carrier.
What is happening	The parcel is presented for import processing and routed into the local network.
Can the tracking number change?	Yes, the destination carrier may assign or reveal a local tracking ID.
Normal visibility gap	Visibility may pause during customs or before the destination carrier posts the first scan.
What the customer should do	Watch for duty, tax, ID, or invoice requests and never treat arrival as customs release.

Final-mile delivery, pickup or return

Destination postal operator, courier, pickup-point operator, or return network.

View all details for final-mile delivery, pickup or return

Typical tracking event	Out for delivery, attempted delivery, available for pickup, delivered, exception, or return to sender.
What is happening	The local carrier is attempting delivery or holding the item under local rules.
Can the tracking number change?	Yes, a local notice number or delivery ID may be used for redelivery or pickup.
Normal visibility gap	Domestic scans depend on local carrier data exchange and delivery route timing.
What the customer should do	Contact the destination carrier for delivery instructions and the merchant for refund or replacement decisions.

Delivery Management and Post-shipment Options

Post-shipment options for Asendia parcels are usually controlled by the merchant before dispatch and by the destination carrier after final-mile handoff. Asendia does not provide one universal consumer portal for every address change, redelivery, hold, pickup, or signature option across all countries.

Delivery Management

Option

Who can request

Address correction before dispatch

Merchant or shipper, because the merchant controls order data and label generation.

View all details for address correction before dispatch

Eligibility	Only before the merchant has locked the label or transferred the parcel.
Deadline/available stage	Before physical handoff; after handoff, options depend on carrier and destination.
Fee	Merchant policy or contract dependent.
Guaranteed?	No; changes may fail if the parcel is already in transport.
Official action link	Use the merchant’s order support channel.

Redelivery or pickup after attempted delivery

Recipient through the destination delivery carrier where offered.

View all details for redelivery or pickup

Eligibility	Only after the local carrier posts an attempt, pickup notice, or service-point event.
Deadline/available stage	Before the local hold period expires or return begins.
Fee	Destination carrier rules apply.
Guaranteed?	No; depends on local carrier policy and available route options.
Official action link	Use the destination carrier link shown in tracking when available.

Proof of delivery request

Recipient, merchant, or shipper depending on the destination carrier and service.

View all details for proof of delivery request

Eligibility	Available only when the selected service and final carrier capture delivery confirmation or signature.
Deadline/available stage	After delivered or attempted-delivery scan.
Fee	Depends on the carrier and contracted service.
Guaranteed?	No universal Asendia guarantee for every service or country.
Official action link	Check Asendia tracking and the destination carrier tracking page.

Lost, Damaged, Claims, Insurance and Refunds

A tracking inquiry, carrier investigation, transport claim, insurance claim, postage refund, and ecommerce refund are different processes. For most Asendia ecommerce shipments, the merchant or shipper starts formal transport claims because the merchant holds the shipping contract.

Claims and Refunds

Process

Use when

Tracking inquiry

Tracking is inactive, delayed, inconsistent, or unclear.

View all details for tracking inquiry

Who files	Recipient can ask merchant or destination carrier; shipper can ask Asendia through business support.
Earliest/latest filing time	Service-specific; no universal public deadline is stated here.
Required evidence	Tracking number, order number, dispatch date, latest scan, destination address, and screenshots.
Possible outcome	Clarification, waiting advice, carrier investigation, or instruction to contact another responsible party.
Official link	Asendia tracking page or Asendia contact page.

Loss or damage claim

The shipment is confirmed lost, damaged, or missing contents after carrier or merchant review.

View all details for loss or damage claim

Who files	Usually the shipper or merchant that purchased the Asendia service.
Earliest/latest filing time	Depends on the service agreement, origin country, destination and protection purchased; do not assume one global deadline.
Required evidence	Tracking number, invoice, value proof, photos, packaging, contents, and recipient statement when requested.
Possible outcome	Investigation, compensation under contract terms, denial, or request for more evidence.
Official link	Merchant support or Asendia business contact route.

Ecommerce refund or replacement

The buyer wants a refund, reshipment, store credit, or order remedy.

View all details for ecommerce refund or replacement

Who files	Buyer files with the merchant or marketplace, not with 17TRACK.
Earliest/latest filing time	Merchant or marketplace buyer-protection policy controls the deadline.
Required evidence	Order number, tracking number, delivery address, photos for damage, carrier messages, and communication history.
Possible outcome	Refund, replacement, investigation, rejection, or instruction to wait.
Official link	Merchant account, marketplace order case, or store support page.

17TRACK cannot approve claims, pay compensation, issue refunds, or change a carrier’s transport decision.

Shipping Restrictions and Special Handling

International Asendia shipments must comply with origin-country export rules, airline security, destination-country import rules, postal or courier restrictions, and Asendia service conditions. This summary is not a complete legal or transport rulebook.

Shipping Restrictions

Customer Service

For Asendia tracking questions, start with tracking, then identify the current responsible party. Contact the merchant for order, refund, and claim decisions; contact the destination carrier for local delivery attempts, pickup, proof of delivery, and duty-payment issues after handoff.

Customer Service

Channel

Verified contact/link

Asendia tracking

https://tracking.asendia.com/

View all details for Asendia tracking support

Best for	Checking official Asendia shipment milestones.
Region/language	International; display and support options can vary by country page.
Hours and time zone	Online tracking is available as a web tool; support response times are not stated here as universal.
Information to prepare	Tracking number, order number, ship date, destination country, and latest tracking event.
Important limitation	Tracking does not itself change delivery, pay customs duties, or approve refunds.

Asendia contact page

https://www.asendia.com/contact

View all details for Asendia contact page

Best for	Business enquiries, country-specific Asendia contact routing, and service questions.
Region/language	Country and language options depend on the selected Asendia site.
Hours and time zone	Not stated here as a single global phone schedule; check the relevant country page.
Information to prepare	Tracking number, sender name, recipient country, service name, problem description, and screenshots.
Important limitation	Consumer order refunds are normally handled by the merchant, not by a general carrier contact page.

Merchant or marketplace support

Use the seller’s order page or marketplace case system.

View all details for merchant or marketplace support

Best for	Wrong item, refund, replacement, missing order, claim authorization, or address error before dispatch.
Region/language	Merchant policy and marketplace language.
Hours and time zone	Merchant dependent.
Information to prepare	Order number, Asendia tracking number, payment proof, delivery address, photos, and message history.
Important limitation	The merchant may need carrier investigation results before issuing a remedy.

Destination carrier support

Use the postal or courier link shown in tracking after handoff.

View all details for destination carrier support

Best for	Redelivery, pickup, delivery notice, proof of delivery, duty payment, and local address issues.
Region/language	Destination country and local carrier language.
Hours and time zone	Local carrier dependent.
Information to prepare	Tracking number, local delivery ID if shown, delivery address, notice number, ID, and duty/tax reference.
Important limitation	The local carrier may not be able to change sender-restricted instructions without shipper approval.

Ecommerce and Business Tracking

Businesses should separate three needs: consumer-facing order tracking, Asendia contract shipment visibility, and multi-carrier exception monitoring. 17TRACK is useful when merchants ship with Asendia plus multiple postal and courier partners and need normalized shipment events across carriers.

Developer/API Comparison

Option

Provider

Official Asendia business integration

Asendia

View all details for official Asendia business integration

Carrier coverage	Asendia services under the merchant’s Asendia contract.
Primary use	Contract shipping, labels, manifests, business support, and shipment visibility depending on country setup.
Authentication	Not publicly confirmed as one universal open tracking API for anonymous developers.
Tracking/batch/webhook capability	Capabilities depend on Asendia country, contract and integration method.
Current developer documentation	No universal public official tracking API endpoint is cited here.
Migration/deprecation note	Check Asendia account or country support for current integration status.

Multi-carrier tracking API

17TRACK

View all details for 17TRACK multi-carrier tracking API

Carrier coverage	Multiple carriers supported by 17TRACK, including carrier recognition where available.
Primary use	Bulk tracking, standardized statuses, post-purchase visibility, WISMO reduction, and exception monitoring.
Authentication	17token header with a 17TRACK API key.
Tracking/batch/webhook capability	Register tracking numbers through the API and use 17TRACK documentation for available tracking workflows.
Current developer documentation	https://api.17track.net/en/doc
Migration/deprecation note	Use the current v2.4 register endpoint shown in the Tracking API example below.

FAQ

1. How do I track my Asendia package?

Enter the tracking number on the official Asendia tracking page or use 17TRACK to view available Asendia and partner-carrier events.

2. Where can I find my Asendia tracking number?

Look in the merchant dispatch email, marketplace order page, shipping label, return label, or drop-off receipt; an order number is not always a carrier tracking number.

3. What does an Asendia tracking number look like?

Asendia numbers vary by country, product and partner, and some shipments use postal S10 numbers such as two letters, nine digits and a two-letter country code.

4. When will the first Asendia tracking event appear?

The first meaningful event usually appears after the parcel is physically accepted or processed, not necessarily when the merchant creates the label.

5. Why is my Asendia tracking not updating?

Asendia tracking can pause during merchant handoff, export consolidation, international transport, customs, or destination-carrier handoff; check 17TRACK for possible partner events.

6. How long does Asendia delivery take?

Asendia delivery time varies by origin, destination, service, customs and partner delivery; use the merchant’s promised window and the latest carrier event rather than assuming a universal timeframe.

7. What should I do after an Asendia delivery attempt failed?

Use the destination carrier’s notice, tracking page or pickup instructions because the final-mile carrier usually controls redelivery and pickup after the attempt.

8. What if Asendia tracking says delivered but I did not receive it?

Check mailbox, locker, reception, neighbors and household members first, then ask the destination carrier for proof of delivery and contact the merchant for an order case.

9. How do I report a lost or damaged Asendia package?

Keep packaging and photos, then contact the merchant because the merchant or shipper normally files formal claims under the Asendia shipping contract.

10. How do I contact Asendia customer service?

Use Asendia tracking and the Asendia contact page for carrier questions, but contact the merchant for refunds, replacements and order-specific remedies.

11. Does Asendia deliver the package to my door?

Asendia may not deliver the final mile itself; many international Asendia shipments are handed to a destination postal operator or courier for door delivery, pickup or local exception handling.

12. Can the Asendia tracking number change after customs?

Yes, a destination carrier can assign a local delivery ID after import or handoff, while Asendia and 17TRACK may still show the original linked number.

13. What does customs clearance mean for an Asendia shipment?

Customs clearance means the shipment is undergoing import review or release processing, and arrival in the destination country does not automatically mean customs has released the parcel.

14. Why does Asendia show less detail than the local postal carrier?

After handoff, the destination postal operator or courier may hold more detailed domestic delivery data, so checking the local carrier can show pickup, attempt or proof-of-delivery information.

15. Can businesses track Asendia shipments through an API?

Businesses may have Asendia contract integrations, but a universal public Asendia tracking API is not confirmed here; 17TRACK provides a documented multi-carrier API for registering tracking numbers.

16. Does 17TRACK work for Asendia and final-mile handoffs?

17TRACK can display available Asendia and partner-carrier events when data is available, but 17TRACK cannot force a carrier scan, change delivery instructions or approve claims.

Tracking API

# 1. Asendia official tracking API
# Current public official tracking API not confirmed.
# Use Asendia account or country support for contract integration details.
# Do not copy unofficial or retired endpoints into production.

# 2. 17TRACK API
# Register an Asendia tracking number with 17TRACK.
# CARRIER_CODE is left as a placeholder because the current 17TRACK Asendia
# carrier code must be confirmed in the 17TRACK carrier list or dashboard.

curl -X POST "https://api.17track.net/track/v2.4/register" \
  -H "17token: YourKey" \
  -H "Content-Type: application/json" \
  -d '[
    {
      "number": "TRACKING_NUMBER",
      "carrier": "CARRIER_CODE"
    }
  ]'