FirstMile Tracking

Please enter the FirstMile tracking number to check the latest shipping status.

TRACK

About FirstMile

FirstMile is an eCommerce shipping technology and logistics provider that connects national, regional and local delivery networks for online retailers, 3PLs and fulfillment centers. FirstMile offers domestic United States services through Xparcel and international services to more than 220 countries and territories.

Field	Verified information
Official name	FirstMile
Official website	https://firstmile.com/
Carrier type	eCommerce shipping provider and multi-carrier logistics network
Primary region	United States domestic delivery, with international eCommerce shipping
Core tracking page	FirstMile provides a central tracking portal for shipments across postal and non-postal networks.
Network role	FirstMile selects and coordinates delivery networks; the physical last-mile carrier can differ by shipment.

Carrier Entity Relationships

Entity	Relationship to FirstMile
FirstMile	FirstMile provides the shipping account, routing technology and unified shipment visibility.
Xparcel	Xparcel is FirstMile’s proprietary shipping solution that selects a carrier and service level using cost, transit time and destination factors.
USPS, UPS, DHL and OnTrac	These are examples of national or regional delivery networks connected to FirstMile; their appearance in tracking does not mean FirstMile issued every event.
International partners	FirstMile facilitates customs clearance and international delivery through shipping partners; the destination partner may perform the final delivery.
17TRACK	17TRACK is an independent platform that aggregates available carrier events and does not operate FirstMile transportation.

Quick Answer

Enter the shipment’s tracking number in the FirstMile tracking portal or in 17TRACK. Use the tracking number from the shipper’s dispatch email, label or shipment record—not the order number. If no result appears, check the characters, confirm that the label has been handed to a carrier, and ask the seller to verify the identifier.

Pro Tip: 17TRACK can display available events from multiple networks, but it cannot redirect a parcel, issue a refund, approve a claim or change a delivery address.

How to Track FirstMile Packages

For a consumer shipment, obtain the carrier tracking number from the seller or dispatch email, then use the official FirstMile portal or 17TRACK. For a business shipment, FirstMile’s central tracking portal can consolidate events from the selected delivery network.

Step	Action and reason
1. Find the identifier	Look in the shipping confirmation, label, merchant portal or FirstMile shipment record. An order number identifies a purchase; it is not necessarily a tracking number.
2. Track officially	Open FirstMile’s official website and use the shipment tracking access provided by the shipper or account portal.
3. Cross-check	Use 17TRACK when the parcel may move through more than one postal, regional or international network.
4. Resolve no result	Remove spaces or punctuation only when the form requires it, recheck every character, and ask the merchant whether the label was physically inducted.

Services and Delivery Times

Service Comparison

Service

Short use

Xparcel Priority

Domestic U.S. eCommerce parcels requiring the shortest published Xparcel window.

View all details for Xparcel Priority

Service type	Domestic dynamically routed parcel service.
Coverage	Nationwide U.S. delivery is described by FirstMile.
Tracking level	Unified tracking through FirstMile’s platform.
Published time	1–3 days.
Limitation	Actual routing and final carrier depend on shipment conditions.

Xparcel Expedited

Domestic U.S. parcels balancing delivery speed and cost.

View all details for Xparcel Expedited

Service type	Domestic dynamically routed parcel service.
Coverage	Nationwide U.S. delivery is described by FirstMile.
Tracking level	Unified tracking through FirstMile’s platform.
Published time	2–5 days.
Limitation	The published window is a delivery estimate, not a universal guarantee.

Xparcel Ground

Lower-cost, non-urgent domestic U.S. eCommerce delivery.

View all details for Xparcel Ground

Service type	Domestic dynamically routed parcel service.
Coverage	Nationwide U.S. delivery is described by FirstMile.
Tracking level	Unified tracking through FirstMile’s platform.
Published time	3–8 days.
Limitation	Weather, congestion, capacity, address quality and carrier handoffs can affect transit.

International DDU and DDP

Cross-border eCommerce delivery with duties unpaid or paid upfront.

View all details for International DDU and DDP

Service type	International economy, standard and premium DDU; Standard Plus DDP and Canada DDP.
Coverage	More than 220 countries and territories.
Tracking level	Milestone tracking through FirstMile’s tracking portal; Economy DDU may not provide full tracking.
Customs	FirstMile facilitates customs clearance through international shipping partners.
Limitation	Transit depends on origin, destination, service, customs and destination delivery partners.

Delivery Time

Service	Published delivery standard
Xparcel Priority	1–3 days; FirstMile presents this as a domestic delivery window, not a universal money-back guarantee.
Xparcel Expedited	2–5 days; the selected network and shipment conditions determine the actual result.
Xparcel Ground	3–8 days; weather, congestion, capacity and address issues can extend transit.
International services	FirstMile describes service tiers but does not publish one universal country-by-country delivery standard on the cited service page.

Destination Country Delivery Times

Destination	Planning guidance
United States	Domestic Xparcel windows are 1–8 days depending on tier; final carrier is selected dynamically.
Canada	Canada DDP is offered; duties and customs treatment depend on the shipment and Canadian requirements.
United Kingdom	International service selection, customs data and destination partner determine the delivery window.
European Union	Use the selected DDU or DDP product and prepare complete commercial and customs information.
Australia and New Zealand	Destination customs and local delivery handoff can create visibility gaps.
Asia-Pacific	International milestone tracking is available according to the selected product; country standards require a shipment quote.
Latin America, Middle East and Africa	Delivery depends on origin, destination, customs, service tier and local partner capacity.

FirstMile’s published domestic figures are service windows. They should not be treated as guaranteed dates. FirstMile’s international page describes coverage and product features rather than a single average delivery time for every country.

Tracking Statuses and Meanings

Status	Meaning and next action
Label created / pre-shipment	Electronic shipment data exists, but this does not prove physical acceptance. Ask the sender whether the parcel was handed over.
Accepted / picked up	A network participant has recorded receipt. Continue monitoring sorting and line-haul scans.
In transit	The parcel is moving through sorting or transportation. Weather, capacity and missed scans can affect visibility.
Shipping partner handoff	A partner event may represent planned induction or transfer; it is not automatically proof that the next carrier has physical possession.
Customs processing	Import or export review is occurring. Arrival at a facility is not the same as customs release.
Out for delivery	The destination delivery network has assigned the parcel for a delivery attempt.
Delivered	A delivery scan was recorded. Check the delivery location, household, building desk and proof of delivery before escalating.
Exception / return	An address, access, customs, damage or routing issue requires intervention. The merchant or responsible delivery carrier should start the next action.

Common Tracking Problems and Solutions

Problem or status	First action
Invalid number	Compare the identifier with the seller’s record and distinguish it from an order or reference number.
No tracking events	Confirm label creation, physical handoff and the selected network with the sender.
Long gap in transit	Check weather, peak volume, handoff and customs conditions; ask the merchant to open a carrier inquiry when appropriate.
Address or delivery exception	Contact the merchant and the delivery carrier promptly; recipients may not be able to change an address after dispatch.
Delivered but missing	Check the parcel locker, porch, household members, neighbors, reception desk and proof-of-delivery details, then contact the seller.
Lost or damaged parcel	Keep packaging and photographs. The shipper should use FirstMile’s centralized claims process and retain invoices and value evidence.
Return to sender	Ask the seller why the return occurred and whether a corrected address or replacement shipment is available.

International Shipping, Customs and Carrier Handoffs

FirstMile supports international eCommerce shipping through partner networks, customs-clearance assistance, export documentation and milestone tracking. DDU leaves duties and taxes for the recipient or importer, while DDP places those charges into the shipper’s arranged service.

Stage	What to understand
Origin preparation	The merchant creates shipment data and export documents; label creation is not physical acceptance.
Export and line-haul	FirstMile or an international partner coordinates export processing and transportation to the destination country.
Customs	Authorities review declarations, value, contents and duties. Customs arrival does not equal release.
Partner handoff	Electronic pre-advice, physical transfer and the first receiving scan are separate events; the destination partner may become responsible for last-mile delivery.
Last mile	The local network performs delivery and may expose additional events under the same or a related identifier.

Ecommerce and Business Tracking

FirstMile is designed for retailers, 3PLs and fulfillment centers that need one integration, one pickup and consolidated tracking across multiple delivery networks. Its stated capabilities include API or platform integration, label generation, reporting, claims handling and a central tracking portal.

Developer/API Comparison

Option

Provider

FirstMile integration

FirstMile

View all details for FirstMile integration

Primary use	Business shipping, label generation, routing and unified tracking.
Authentication	Account-specific requirements should be obtained from FirstMile during integration.
Tracking and batch	FirstMile describes a central tracking portal and platform/API integration.
Documentation	Use the FirstMile business contact route for current integration documentation.

17TRACK API

17TRACK

View all details for 17TRACK API

Primary use	Multi-carrier tracking for stores, support teams and logistics applications.
Authentication	The documented request uses a 17token header.
Tracking and batch	The documented registration endpoint accepts an array of tracking numbers and carrier identifiers.
Documentation	17TRACK API documentation.

FAQ

Basic FAQs

1. How do I track my FirstMile package?

Enter the shipment tracking number in the official FirstMile tracking access provided by the shipper or use 17TRACK to view available events.

2. Where can I find my FirstMile tracking number?

Look in the merchant’s shipping confirmation, dispatch email, label, account portal or shipment record.

3. What does a FirstMile tracking number look like?

FirstMile shipments can move across different networks, so the identifier format depends on the selected service and partner; use automatic carrier recognition rather than relying only on a prefix.

4. When will the first FirstMile scan appear?

The first event appears after a participating network records a shipment event; a created label alone does not prove physical acceptance.

5. Why is my FirstMile tracking not updating?

Common causes include label creation before handoff, network congestion, weather, incomplete address information or a partner scan gap; ask the sender to verify induction.

6. How long does FirstMile domestic delivery take?

FirstMile publishes Xparcel Priority at 1–3 days, Xparcel Expedited at 2–5 days and Xparcel Ground at 3–8 days.

7. What should I do after a FirstMile delivery attempt fails?

Review the exception details, confirm the address and contact the seller or responsible last-mile carrier about the next attempt.

8. What should I do if FirstMile shows delivered but I have not received the parcel?

Check the delivery location, household members, neighbors, reception desk and proof-of-delivery information, then contact the seller promptly.

9. How are lost or damaged FirstMile packages handled?

The shipper should use FirstMile’s centralized claims process and provide the tracking number, value evidence, packaging and photographs where requested.

10. How do I contact FirstMile about a shipment?

Start with the merchant or business account contact because the shipper can access shipment, billing and claims records; use FirstMile’s official Contact Us route for account support.

Expert FAQs

11. Is FirstMile the final delivery carrier?

Not necessarily; Xparcel dynamically selects national, regional and local delivery networks, so another carrier may perform the final mile.

12. What is the difference between FirstMile DDU and DDP?

DDU leaves duties and taxes to the import arrangement, while DDP services such as Standard Plus DDP and Canada DDP arrange duties and taxes upfront.

13. Does FirstMile provide international tracking?

FirstMile provides milestone tracking for international shipments through one tracking portal, although Economy DDU may not provide full tracking.

14. Can a FirstMile tracking event come from USPS, UPS, DHL or OnTrac?

Yes; FirstMile identifies these networks as examples of connected national or regional delivery options, and the event source can change during routing.

15. Does arrival at customs mean a FirstMile package is released?

No; arrival indicates processing at a customs facility, while release requires completion of the destination authority’s review.

Tracking API

17TRACK request

// FirstMile official public tracking API: current endpoint not confirmed.
// 17TRACK API:
POST https://api.17track.net/track/v2.4/register
Headers:
  17token: YourKey
  Content-Type: application/json
Body:
[
  {
    "number": "TRACKING_NUMBER",
    "carrier": "CARRIER_CODE"
  }
]
// Confirm the current FirstMile carrier code in 17TRACK documentation
// before production use; do not infer it from the brand name.