Toll Tracking
Please enter the Toll tracking number to check the latest shipping status.
About Toll
Toll is a global logistics and transportation company providing transportation, supply chain and logistics, contract logistics, fulfilment, eCommerce delivery and forwarding-related solutions. Toll supports domestic and international shipping, import and export, clearance and special-goods handling through a carrier network and integrated visibility services.
| Fact | Verified information |
|---|---|
| Official name | Toll Group is the brand name used on the official website. |
| Official website | https://www.tollgroup.com/ |
| Carrier type | Multimodal logistics, transportation, supply chain, fulfilment and eCommerce delivery provider. |
| Primary regions | Asia Pacific, the Americas, and Europe, Middle East and Africa. |
| Tracking page | The official site presents tracking as part of its delivery and visibility platforms; the applicable tracking entry depends on the shipment service and customer setup. |
| Network role | Toll may arrange or perform transportation, fulfilment, clearance and delivery using its own and consortium or carrier-network capabilities. |
Carrier Entity Relationships
| Entity | Entity type | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| Toll | Canonical carrier entity; Toll provides logistics and transportation solutions. | ||||||||||
View all relationship details for Toll transportation
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Quick Answer
Enter the shipment tracking number supplied by the seller or shown on a Toll shipping document into the applicable official Toll tracking or visibility portal, or submit it to 17TRACK. If no result appears, check whether you entered an order or reference number instead of a tracking number, remove spaces or punctuation, and ask the seller which carrier actually issued the label. 17TRACK is independent and cannot change an address, arrange delivery, approve a refund or open a Toll claim.
How to Track Toll Packages
The correct tracking path depends on the Toll service, customer account and carrier network used for the shipment.
| Route | Steps |
|---|---|
| Official Toll route | Open the Toll customer or delivery visibility entry supplied for the shipment, enter the carrier-issued shipment identifier, and compare the latest event with the delivery instructions from the sender. |
| 17TRACK route | Open 17TRACK, submit the tracking number, allow carrier recognition, and use the event timeline to identify the last physical scan and any handoff. |
| No usable number | Ask the seller or shipper for the carrier tracking number, not merely the marketplace order ID, invoice number or customer reference. |
Tracking Number Formats and Examples
Toll’s public pages describe shipment visibility but do not establish one universal public number pattern for every Toll service or carrier-network movement. Do not identify a service from a prefix alone. Use the complete identifier supplied by the shipper and let the official portal or 17TRACK identify the applicable carrier.
Tracking Number Format
| Identifier family | Normalized pattern | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| Toll shipment identifier | Carrier- or account-specific alphanumeric value; use the exact value supplied by the shipper. | ||||||||||
View all details for Toll shipment identifiers
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| Partner or last-mile identifier | A separate carrier-specific value may appear when a shipment is moved through Toll’s carrier network. | ||||||||||
View all details for Toll partner identifiers
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Tracking Statuses and Meanings
A status describes the latest event received by the visibility system; it does not always identify the party currently holding the goods.
Status Quick Lookup
| Status | Lifecycle stage and meaning | ||||||
|---|---|---|---|---|---|---|---|
| Label created / shipment information received | Pre-shipment: electronic data exists, but physical acceptance may not have occurred. | ||||||
View all details for label-created status
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| In transit | The shipment is moving between facilities or transport legs; an intermediate scan may be absent. | ||||||
| Customs or clearance event | Import or export processing is recorded; arrival at customs is not the same as release. | ||||||
| Out for delivery | The destination delivery operation has assigned the shipment for a delivery attempt. | ||||||
| Delivered | A delivery scan was recorded; check the delivery location, recipient, reception desk and proof of delivery. | ||||||
| Exception / delivery failed | A delivery or transport issue requires review of the event instructions, address and shipper options. | ||||||
| Return to sender | The shipment is moving back because delivery, address, customs or service conditions were not completed. | ||||||
Services and Delivery Times
Toll offers service choices including Standard, Express and Priority delivery, together with domestic and international delivery, clearance, fulfilment and special-goods handling. The official page does not publish one universal transit time for all lanes.
Service Comparison
| Service | Service type and best use |
|---|---|
| Standard | Lower-urgency domestic or international delivery where the selected lane supports it. |
| Express | Time-sensitive eCommerce or parcel delivery requiring a shorter selected service lead time. |
| Priority | Urgent delivery selected according to shipment requirements and lane availability. |
| Fulfilment and distribution | Pick, pack, store and distribute products locally or internationally. |
Delivery Time
| Service | Published delivery standard |
|---|---|
| Standard, Express or Priority | The delivery lead time is selected by origin, destination, service and shipment requirements; request the lane-specific quote or service commitment. |
| International delivery | Timing depends on transport mode, clearance, destination carrier, handoff and local delivery conditions. |
| Guarantee status | A displayed estimate or quoted lead time should not be treated as a money-back guarantee unless the applicable contract expressly states one. |
Destination Country Delivery Times
| Destination country or region | Lane-specific timing guidance | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Australia, Asia Pacific, Americas, EMEA | Toll’s official material confirms service coverage across these regions, including delivery to more than 120 countries through its carrier network, but a universal country-by-country day range is not published on the supplied pages. | ||||||||
View all destination timing factors for Toll
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Common Tracking Problems and Solutions
| Problem or status | Check first and immediate action |
|---|---|
| Invalid number | Remove spaces, compare the label with the seller message, and confirm that the number is not an order or reference ID. |
| No events or label created | Electronic information may exist before physical tender. Ask the shipper whether the goods were collected or accepted. |
| No update or stuck in transit | Review the last scan, route and expected service window; ask the shipper to investigate when the contractual escalation path permits. |
| Customs hold | Check duties, documents, importer details and prohibited-goods requirements with the seller or destination customs contact. |
| Delivered but not received | Check the entrance, safe place, household members, neighbour, reception desk and proof of delivery; then contact the local delivery operation and seller. |
| Damaged, lost or returned | Photograph the parcel, retain packaging, notify the seller promptly and ask the shipper who may open the transport investigation or claim. |
International Shipping and Handoffs
Toll’s international eCommerce delivery offering covers import, export, clearance and special-goods handling through a carrier network. A destination-country scan does not by itself prove customs release or final-carrier acceptance.
| Stage | What the event usually means |
|---|---|
| Origin pickup and export | The shipper tenders the goods and the origin operation moves them toward export processing. |
| Line-haul | The shipment travels between transport nodes; scan gaps can occur while it is moving. |
| Customs and clearance | Authorities or the appointed broker review import or export requirements; duties and documents depend on destination rules. |
| Partner handoff | Electronic pre-advice, physical tender and first acceptance scan are separate events; the latest physical scan is the better indicator of custody. |
| Destination delivery | The selected destination carrier completes local delivery and may provide the final delivery event. |
Delivery Management
Available delivery changes depend on the contracted service, destination carrier and shipment stage. Request changes through the shipper or the applicable delivery portal rather than through 17TRACK.
| Option | Who should request it |
|---|---|
| Address or delivery instruction change | Ask the shipper or applicable carrier before final delivery; eligibility is service- and stage-dependent. |
| Redelivery or collection arrangement | The recipient should follow the exception notice or contact the destination delivery operation. |
| Proof of delivery | The recipient or shipper should request it from the responsible delivery provider when available. |
Claims and Shipping Restrictions
| Process or category | Correct next step |
|---|---|
| Tracking inquiry | Use the latest event to ask the shipper or responsible carrier for an operational update. |
| Loss or damage claim | The eligible claimant should follow the contracted Toll or partner claim process and retain labels, packaging, photographs, invoice and value evidence. |
| Dangerous or special goods | Toll states that it handles hazardous materials, perishables and oversized items in relevant solutions; acceptance, packaging and route conditions must be checked before shipping. |
| Refund | A postage or seller refund is separate from tracking and must be requested from the party that charged the customer. |
Customer Service
| Channel | Verified contact or best use |
|---|---|
| Contact page | Toll contact options are the appropriate starting point for logistics or forwarding enquiries. |
| Quote and booking | Toll’s Quote & Book service supports competitive quotes on selected network lanes. |
| Information to prepare | Prepare the tracking or consignment number, ship date, origin and destination, service type, latest scan, address and contents description. |
| Escalation order | Buyer contacts the seller; the seller or shipper contacts the contracted Toll team or partner; the recipient follows local delivery instructions for final-mile issues. |
Ecommerce and Business Tracking
Toll describes Global Forwarding APIs and integrated visibility through an order-management system, delivery platform or standalone tracking site. Businesses should select the interface provided for their account and distinguish Toll’s own integration from a multi-carrier 17TRACK integration.
Developer/API Comparison
| Option | Provider | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| Global Forwarding APIs | Toll | ||||||||||
View all details for Toll Global Forwarding APIs
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| 17TRACK API | 17TRACK | ||||||||||
View all details for the 17TRACK API
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FAQ
Basic FAQs
Enter the shipment tracking number in the applicable official Toll visibility route or use 17TRACK to view available events.
Look on the shipping label, consignment document, dispatch email, seller message or customer portal.
Toll does not publish one universal public format for every service, so use the complete identifier supplied by the shipper rather than relying on a prefix.
The label may have been created before physical tender; ask the seller whether Toll or a network carrier has received the goods.
A shipment can be moving between facilities or awaiting a partner scan; compare the last event with the quoted service window and ask the shipper to investigate if it is exceeded.
Delivery time depends on origin, destination, Standard, Express or Priority selection, customs and the destination carrier, so request the lane-specific commitment.
Read the exception instruction, verify the address and contact the seller or destination delivery provider about redelivery or collection.
Check safe places, household members, neighbours and reception areas, then request proof of delivery and contact the seller promptly.
Notify the shipper, preserve packaging and photographs, and have the eligible claimant follow the contracted carrier investigation or claim process.
Use the official Toll contact route or the customer-specific delivery portal, and prepare the shipment identifier, route, service and latest scan.
Expert FAQs
No single public interface is stated for every movement; Toll says visibility may appear in an integrated order-management system, delivery platform or standalone tracking site according to service requirements.
It may begin with electronic pre-advice and later become physical tender and acceptance; the first physical scan is more meaningful than pre-advice alone.
No; arrival or customs processing is not proof of release, and duties, documents and importer requirements can still delay delivery.
Yes, Toll describes domestic and international eCommerce delivery including import, export, clearance and special-goods handling through a carrier network serving more than 120 countries.
Toll publicly describes Global Forwarding APIs for workflow integration; authentication, available operations and account eligibility must be obtained from current Toll documentation.
Businesses can use the documented 17TRACK registration endpoint for supported carrier tracking, while event coverage and carrier recognition depend on the submitted shipment.
Tracking API
// 1. Toll official tracking API
// Current public official tracking API endpoint and authentication details
// are not established by the supplied official pages. Use current Toll
// developer or account documentation before sending production requests.
// 2. 17TRACK API
POST https://api.17track.net/track/v2.4/register
Headers:
17token: YourKey
Content-Type: application/json
Body:
[
{
"number": "TRACKING_NUMBER",
"carrier": "CARRIER_CODE"
}
]
// CARRIER_CODE must be confirmed from current 17TRACK carrier documentation.
// Do not replace the placeholder with an assumed carrier code.
Sources & References
- Toll Group — Official logistics and transportation website. Toll Group
- Supply Chain & Logistics. Toll Group
- eCommerce Delivery. Toll Group
- eCommerce & Omnichannel Logistics. Toll Group
- Contract Logistics. Toll Group
- 17TRACK API Documentation. 17TRACK
17TRACK is an independent tracking platform and is not affiliated with Toll.
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