Madrooex Tracking
Please enter the Madrooex tracking number to check the latest shipping status.
About Madrooex
Madrooex is the displayed brand for a Shanghai-based cross-border logistics business operated by Shanghai Yihan Freight Transport Agency Co., Ltd. Madrooex provides international express agency services, dedicated lines, FBA first-mile logistics, overseas warehousing and fulfillment, and specialized Europe and United States transportation solutions. Its published service information describes a logistics integrator rather than a national postal operator.
| Field | Verified information |
|---|---|
| Official name | Shanghai Yihan Freight Transport Agency Co., Ltd. |
| Brand display name | Madrooex |
| Official website | https://www.madrooex.com/ |
| Carrier type | Cross-border logistics provider, freight agency and fulfillment operator. |
| Primary regions | China-origin international shipping with published United States and European services. |
| Tracking page | The official website publishes a “Track inquiry” entry; use the website navigation or ask Madrooex for the shipment-specific tracking link. |
| Headquarters | Qingpu District, Shanghai, China. |
| Founded | The company profile describes cross-border logistics activity beginning in 2008. |
Carrier Entity Relationships
| Entity | Relationship and tracking meaning |
|---|---|
| Madrooex | Madrooex is the customer-facing logistics brand described by the supplied official website. |
| International Express | Madrooex arranges international express services using named express carriers such as DHL, UPS and FedEx; the final tracking number may therefore be issued by the operating carrier. |
| Dedicated lines | Madrooex offers United States and European dedicated-line solutions that can include export handling, customs coordination and destination delivery. |
| Overseas warehouses | Madrooex describes United States overseas warehousing and one-piece fulfillment; warehouse and last-mile scans can be separate from the original line-haul reference. |
| Destination carriers | The official United States service states that overseas processing points hand shipments to local postal or express operators, so a partner may become the physical custodian for final delivery. |
| 17TRACK | 17TRACK is an independent aggregation platform that may display available events from Madrooex-related operating carriers; 17TRACK does not transport the parcel or decide claims. |
Quick Answer
Enter the shipment tracking number supplied by the seller or Madrooex into the official Madrooex tracking entry, or enter it into 17TRACK. Check the number carefully, confirm that the label has been physically handed over, and allow time for the first operating-carrier scan. An order number is not automatically a tracking number. 17TRACK is independent and cannot change an address, issue a refund, investigate a loss or approve a claim.
How to Track Madrooex Packages
Use the official Madrooex website when you need the booking agent or service provider to investigate the shipment. Use 17TRACK when the shipment involves several operating carriers and you need one consolidated view.
| Route | Steps and limitations |
|---|---|
| Official Madrooex route | Open the official website, choose the tracking inquiry entry, enter the shipment identifier, and retain the result for customer-service follow-up. The exact operating carrier may depend on the selected product. |
| 17TRACK route | Open 17TRACK, enter the number, review the detected carrier and event history, and compare the latest event with the seller’s shipping record. |
| Where to find the number | Check the seller’s dispatch email, Madrooex booking notice, warehouse label, shipping receipt or marketplace shipment page. Order IDs and payment references are different identifiers. |
| No result | Remove spaces or copied punctuation, check every character, confirm that the seller supplied the parcel number rather than an order number, and ask whether the label has entered the carrier network. |
Tracking Number Formats and Examples
Madrooex publishes multiple transportation products and works with external express, postal and destination operators. The official material supplied for this page does not establish one universal Madrooex number pattern. A number that Madrooex can query may have been issued by DHL, UPS, FedEx, a postal operator, a line-haul partner or a destination carrier.
Tracking Number Format
| Identifier family | Normalized pattern and use |
|---|---|
| Madrooex booking or line reference | Pattern is service-specific and should be copied exactly from the Madrooex booking or seller notice. It identifies the arranged shipment but does not prove physical acceptance. |
| Express carrier number | DHL, UPS or FedEx may issue the operational parcel number. The buyer normally sees it in the marketplace dispatch message or seller-provided label. |
| Postal or international partner number | An origin-post or destination-post identifier may use a postal format such as two letters, nine digits and a two-letter country code. This is an illustrative structure, not a Madrooex-specific guarantee. |
| Last-mile identifier | A destination carrier can create a local delivery number after handoff. The seller or Madrooex should confirm whether the local number is linked to the original reference. |
| Order or reference ID | Marketplace order IDs, purchase references and warehouse references identify the transaction. They should not be treated as transport tracking numbers unless Madrooex explicitly says so. |
Services and Delivery Times
Madrooex publishes service categories rather than one universal delivery promise. The published European dedicated-line page gives a reference of 4–8 working days for that service and separately describes a European seven-day service claim; customers should confirm which product, route and commercial terms apply before relying on a date.
Service Comparison
| Service | Best use |
|---|---|
| International Express | Time-sensitive international parcels arranged through express-carrier channels including DHL, UPS and FedEx. |
| United States dedicated line | United States cross-border small parcels and specialized oversized freight, including customs and door delivery options. |
| European dedicated line | Light, higher-value European shipments using air transport, customs coordination and local delivery. |
| FBA first-mile logistics | Movement of e-commerce inventory toward Amazon fulfillment workflows. |
| Overseas warehouse fulfillment | Local storage and one-piece fulfillment from the published United States warehouse service. |
Delivery Time
| Service | Published timing |
|---|---|
| European dedicated line | Reference time: 4–8 working days. The page also promotes a European seven-day service statement; confirm the applicable route and commercial terms. |
| United States oversized service | A fixed public delivery standard is not stated in the supplied service text; timing depends on air or sea mode, customs, dimensions and destination delivery. |
| Express, FBA and warehouse services | Timing depends on the selected operating carrier, origin, destination, cutoff, customs and warehouse stage. |
Destination Country Delivery Times
| Destination region | Confirmed service guidance |
|---|---|
| United States | Madrooex publishes United States dedicated-line, oversized, customs and door-delivery solutions. A universal country-level average is not stated. |
| Germany and Netherlands | The company profile identifies Germany and the Netherlands as priority markets for the newer Central Europe small-parcel line. A universal average is not stated. |
| France, Italy, Spain and other Europe | The European dedicated-line page states coverage of 31 European countries and gives a 4–8 working-day reference for that service. The exact country list and country-specific averages should be confirmed for the shipment. |
Delivery estimates are affected by pickup cutoff, weekends, holidays, remote areas, oversized handling, address quality, customs, prohibited or sensitive goods, flight or vessel schedules, partner handoffs and missing scans. The published reference is not automatically a money-back guarantee.
Common Tracking Problems and Solutions
| Problem or status | First action |
|---|---|
| Invalid number | Remove spaces, compare each character with the label, and ask the seller whether the value is an order ID or a transport number. |
| No events after label creation | A label or booking can exist before physical acceptance. Ask the shipper to confirm handover and the operating carrier. |
| No update in transit | Check the latest physical location and allow for line-haul, customs or partner scanning gaps before escalating to the shipper. |
| Customs hold | Ask who must supply invoices, identity, tax or import information. Do not assume arrival at customs means release. |
| Delivery exception or failed delivery | Check the address, local carrier notice and available re-delivery or pickup instructions; the recipient may need to contact the destination operator. |
| Delivered but not received | Check the porch, mailbox, building desk, household members and neighbors; request proof of delivery and contact the local carrier and seller promptly. |
| Returned to sender | Ask Madrooex or the seller for the return reason, address correction options and whether reshipment or disposal is available. |
| Lost or damaged | Preserve packaging and photographs, notify the seller or booking party, and use the claim process of the party that purchased the transport service. |
International Shipping, Customs and Carrier Handoffs
A Madrooex cross-border shipment can pass through several physical custodians. An electronic pre-alert, a customs arrival event and a destination delivery scan represent different stages.
| Stage | What it means |
|---|---|
| Origin pickup | The seller, warehouse or pickup team prepares the shipment. A booking record does not prove carrier acceptance. |
| Export processing | Madrooex or its origin partner sorts, labels and prepares the parcel for export transport. |
| Export customs and line-haul | Export checks and air, sea or road movement occur before destination processing; scans may be intermittent. |
| Destination customs | The destination authority assesses the import entry. Arrival at a gateway does not equal customs release. |
| Partner handoff | Madrooex or an overseas processing point may hand the parcel to a local postal or express operator. A new local number may appear. |
| Last mile | The destination operator controls delivery, pickup, delivery attempts and the final delivery scan. |
DDP and customs services may be available on specific Madrooex routes, but tax responsibility, declarations and import documents depend on the selected service and destination law. Ask the shipper which party is responsible before dispatch.
Delivery Management and Post-shipment Options
| Option | Who should ask and when |
|---|---|
| Address correction | The shipper should ask Madrooex before delivery; the European service page describes address-change handling before arrival in Europe and states that fees may apply. |
| Redelivery or pickup | The recipient should follow the destination carrier’s notice. Availability depends on the local operator and shipment type. |
| Proof of delivery | The recipient or seller should request it from the operating or last-mile carrier when a delivery scan is disputed. |
| Warehouse fulfillment | Business customers can ask Madrooex about overseas storage and one-piece dispatch before inventory is sent. |
Lost, Damaged, Claims, Insurance and Refunds
| Process | Use and responsible party |
|---|---|
| Tracking inquiry | Use when events are unclear; the recipient can ask the seller, while the shipper or account holder normally has stronger access to booking details. |
| Transport investigation | The shipper should ask Madrooex or the operating carrier to investigate a prolonged absence of scans or suspected loss. |
| Damage or insurance claim | The party that purchased the transport service should submit the claim where permitted, retaining packaging, photographs, invoices and value evidence. |
| Postage refund or seller refund | A transport refund and an e-commerce seller refund are separate decisions; 17TRACK cannot approve either one. |
Shipping Restrictions and Special Handling
| Category | Published handling guidance |
|---|---|
| Dangerous and prohibited goods | The United States service lists liquids, powders, medicines, flammable or explosive goods, weapons, cash, alcohol and counterfeit goods among prohibited or sensitive categories. |
| Batteries and electronics | The United States page rejects pure batteries and paired batteries; the European page states that some built-in or accompanying batteries may be accepted while pure batteries are not. |
| Fragile and irregular goods | Glass and some irregular packaging are excluded on the United States service; oversized freight requires route-specific packaging and acceptance review. |
| Regulated products | The United States guidance mentions certificates for certain glasses and children's products. Ask Madrooex for current destination-specific documentation before shipping. |
Customer Service
| Channel | Verified contact |
|---|---|
| Website | Madrooex official website; use the contact, complaint or tracking navigation. |
| Telephone | 17701794588. The supplied official contact page does not state opening hours, time zone or language coverage. |
| 2355700965@qq.com. | |
| Office | Shanghai Qingpu District, Songze Avenue 3773, South Building 103. |
Prepare the tracking number, booking date, sender and recipient addresses, service name, latest scan, contents description, declared value, photographs and any customs notice. The shipper should normally escalate booking, loss and claim questions; the recipient should first address last-mile delivery questions with the local operator.
Ecommerce and Business Tracking
Madrooex states that its logistics information system supports order capture, label printing, order API returns, online pickup, financial reconciliation and integration with many domestic and international carrier APIs. Businesses should distinguish those internal or partner integrations from a publicly documented Madrooex tracking API.
| Option | Provider |
|---|---|
| Madrooex logistics system | Madrooex |
| Operating-carrier API | The selected DHL, UPS, FedEx, postal or local delivery operator |
| Multi-carrier tracking API | 17TRACK |
For batch monitoring, merchants should normalize carrier events, preserve the original Madrooex reference and any last-mile identifier, and trigger customer notifications only after distinguishing pre-alert, physical acceptance, customs, handoff and delivery events.
FAQ
Basic FAQs
Enter the transport tracking number on the official Madrooex website or use 17TRACK, then compare the latest event with the seller’s dispatch record.
Look in the seller’s dispatch email, marketplace shipment page, Madrooex booking notice, warehouse label or shipping receipt.
Madrooex uses service and partner-dependent identifiers, so there is no single publicly established universal pattern; ask which operating carrier issued the number.
The first event appears after the relevant operator receives and scans the shipment; a booking or label can exist before physical acceptance.
Line-haul movement, customs, a partner handoff or a scanning gap can delay events; ask the seller to confirm the physical handover and operating carrier.
The published European dedicated-line reference is 4–8 working days, while other services depend on route, mode, customs, dimensions and destination delivery.
Check the local carrier notice and address, then request redelivery or pickup where the destination operator allows it.
Check delivery locations, household members, reception desks and neighbors, then request proof of delivery and contact the seller and local carrier.
Notify the seller or booking party, preserve packaging and photographs, and ask the party that purchased transport to open the applicable investigation or claim.
Use the official website, call 17701794588 or email 2355700965@qq.com with the tracking number and shipment details.
Expert FAQs
Not necessarily; Madrooex arranges logistics solutions and its published United States flow says an overseas processing point may hand the parcel to a local postal or express operator.
No; label creation or a booking record can precede physical acceptance, so the first carrier scan is the stronger evidence of network entry.
Yes, a destination operator may create a local identifier after handoff; ask Madrooex or the seller to link the local number to the original reference.
No; arrival at a gateway or customs facility is different from a release decision, and additional documents or taxes may still be required.
The supplied official pages describe an information system and carrier API integrations, but they do not provide a verifiable public Madrooex tracking API specification.
DDP indicates a route designed to include duty and tax handling, but the exact payer, declaration rules and destination conditions must be confirmed for the selected service.
Yes, the official service material describes customized air and sea transportation for oversized, heavy and irregular goods in United States and European lanes.
Preserve the Madrooex booking reference, operating-carrier number, possible last-mile number, service type, destination and every event timestamp so partner handoffs are not mistaken for duplicate shipments.
Tracking API
// Madrooex public official tracking API: current public documentation was not confirmed.
// 17TRACK multi-carrier API:
POST https://api.17track.net/track/v2.4/register
Headers:
17token: YourKey
Content-Type: application/json
Body:
[
{
"number": "TRACKING_NUMBER",
"carrier": "CARRIER_CODE"
}
]
// Confirm the current 17TRACK carrier code before production use.
Sources & References
- Madrooex official website. Madrooex
- Company profile. Madrooex
- Contact Madrooex. Madrooex
- United States dedicated and oversized logistics service. Madrooex
- European dedicated logistics service. Madrooex
- 17TRACK API documentation. 17TRACK
- 17TRACK tracking platform. 17TRACK
17TRACK is an independent tracking platform and is not affiliated with Madrooex.
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