Global Post Tracking

Please enter the Global Post tracking number to check the latest shipping status.

https://www.goglobalpost.com/

TRACK

About Global Post

Global Post is a parcel-shipping provider serving ecommerce and business shipments, including domestic and international delivery workflows. Global Post may perform processing and transportation while postal or commercial partners complete other stages, so the organization displaying an event is not necessarily the organization physically holding the parcel.

Global Post Overview

Field	Verified information
Official name	Global Post
Official website	https://www.goglobalpost.com/
Carrier type	Parcel-shipping and cross-border logistics provider using multi-stage carrier networks
Primary region	United States origin shipping with domestic and international delivery workflows
Tracking page	Global Post shipment tracking

Carrier Entity Relationships

Entity

Relationship

Global Post

Global Post is the canonical carrier entity covered by this guide.

View all details for Global Post

Entity type	Parcel-shipping and logistics provider
Why it matters to tracking	The shipment record may combine Global Post processing events with partner-carrier events.
Official evidence	Global Post official website

Global Post shipping services

Global Post provides shipping products used by merchants for domestic and cross-border parcels.

View all details for Global Post shipping services

Entity type	Operated shipping products
Why it matters to tracking	The purchased product determines routing, partner selection, tracking depth and delivery expectations.
Official evidence	Global Post official website

Global Post tracking

Global Post provides a consumer-facing tracking tool for shipment identifiers.

View all details for Global Post tracking

Entity type	Tracking product
Why it matters to tracking	It is the carrier-side source for available Global Post and linked-partner events.
Official evidence	Global Post tracking page

Processing and gateway facilities

Facilities sort, consolidate and route parcels before domestic injection or international export.

View all details for processing facilities

Entity type	Network and facility entities
Why it matters to tracking	A processing scan does not prove that a destination-country delivery carrier has received the parcel.
Official evidence	Global Post official website

Postal and commercial partners

A partner may perform line-haul, customs presentation, destination processing or final delivery.

View all details for delivery partners

Entity type	International or last-mile partner
Why it matters to tracking	Custody transfers only after physical handoff and an acceptance scan; electronic data alone is not physical possession.
Official evidence	The responsible partner is identified in the shipment record when partner data is available.

17TRACK

17TRACK independently aggregates available tracking events from Global Post and connected carrier data sources.

View all details for 17TRACK

Entity type	Independent multi-carrier tracking platform
Why it matters to tracking	17TRACK can centralize events but cannot transport parcels, change addresses, clear customs or approve claims.
Official evidence	17TRACK

Quick Answer

Enter the shipping identifier from the merchant’s dispatch email, shipping label or account page on the Global Post tracking page or in 17TRACK. If no result appears, remove accidental spaces, confirm that you did not enter an order number, and allow time for the first physical acceptance scan.

Pro Tip: A label-created event means shipment data exists. It does not prove that Global Post or a delivery partner physically possesses the parcel. The seller should investigate when the status remains pre-shipment.

17TRACK is an independent tracking platform. 17TRACK does not carry the parcel and cannot change delivery instructions, release customs, issue a refund or approve a claim.

How to Track Global Post Packages

Use the shipment identifier supplied after dispatch. The official tool is best for carrier-side details, while 17TRACK is useful when a shipment passes between Global Post and another carrier.

Copy the tracking number from the shipping-confirmation email, merchant order page or parcel label.
Open Global Post tracking, paste the identifier and review the latest event.
Alternatively, open 17TRACK, enter the same identifier and use carrier detection or select Global Post when needed.
Read the event timestamp, location and responsible carrier together. A partner announcement is different from a physical acceptance scan.
If a last-mile number appears, use that number on the destination carrier’s official website for local delivery details.

Which Identifier Should You Use?

Identifier	How to use it
Tracking number	Use it in Global Post tracking or 17TRACK.
Merchant order number	Use it with the seller; it normally identifies a purchase rather than a carrier movement.
Merchant reference	Use it for seller support unless the tracking page explicitly accepts that reference.
Last-mile tracking number	Use it on the named destination carrier’s website after handoff.
Delivery notice number	Use it with the carrier that attempted delivery or holds the parcel.

If no tracking number was supplied, the recipient should ask the merchant. The merchant can check the shipping label, manifest or shipping platform. Re-entering an old order reference or selecting the wrong carrier can produce an empty result.

Global Post Tracking Number Formats and Examples

Global Post shipments can expose more than one identifier because a merchant, Global Post and a delivery partner may each create records. Use the complete value printed beside “Tracking,” and do not infer a service solely from a prefix.

Tracking Number Format

Identifier family

Normalized pattern

Global Post shipment identifier

Variable carrier identifier; copy the complete value exactly as displayed

View all details for a Global Post shipment identifier

Length/structure	May vary by shipping product and processing workflow.
Issued by	Global Post or the connected shipping system.
Typical service/use	Primary parcel tracking and carrier support.
Who sees it and where	Merchants see it in shipping records; buyers commonly see it in dispatch email or order history.
Tracking scope	Global Post processing plus partner events when linked data is exchanged.
Important caveat	A prefix alone does not reliably identify the purchased service.

Destination carrier identifier

Variable postal or commercial carrier format

View all details for a destination carrier identifier

Length/structure	Defined by the selected last-mile carrier.
Issued by	Destination postal operator or commercial delivery partner.
Typical service/use	Local sorting, attempted delivery, pickup and proof-of-delivery lookup.
Who sees it and where	It may appear under “alternate,” “local” or “last-mile” tracking in a shipment record.
Tracking scope	Usually strongest after destination-carrier acceptance.
Important caveat	The number may return no result before electronic pre-advice or physical handoff is processed.

UPU S10 postal identifier

AA ### ### ### CC

View all details for a UPU S10 identifier

Length/structure	Two service-indicator letters, nine digits including a check digit, and a two-letter issuing-country code.
Issued by	A designated postal operator participating in the postal network.
Typical service/use	Tracked international postal items.
Who sees it and where	Recipients may see it on a postal label or as an alternate number after postal injection.
Tracking scope	Postal events exchanged between participating operators.
Important caveat	A number that Global Post can display was not necessarily issued by Global Post.

Merchant order or reference ID

Store-defined letters and numbers, for example ORDER-####-XXXX

View all details for a merchant reference

Length/structure	Defined by the seller or marketplace.
Issued by	Merchant, marketplace or order-management system.
Typical service/use	Purchase lookup, customer service and reconciliation.
Who sees it and where	Buyers see it on receipts and order pages; merchants see it in sales systems.
Tracking scope	Order-level only unless the merchant explicitly maps it to a shipment.
Important caveat	It should not be assumed to work in a carrier tracking form.

Label or container identifier

Operational barcode or consolidation reference

View all details for a label or container identifier

Length/structure	Workflow-specific barcode data.
Issued by	Shipping platform, warehouse, consolidator or line-haul operator.
Typical service/use	Manifesting, sack or container control and internal processing.
Who sees it and where	Primarily warehouse and operations users.
Tracking scope	May not provide consumer parcel-level tracking.
Important caveat	A scannable barcode is not automatically a public tracking number.

Pro Tip: Keep both the original Global Post identifier and any later last-mile number. One number may provide the complete journey while the other offers better local delivery detail.

Global Post Tracking Statuses and Meanings

Global Post tracking follows a parcel from electronic shipment creation through physical acceptance, processing, international handoff, customs, last-mile delivery and any exception or return. Wording can vary when an event originates from a partner.

Status Quick Lookup

Status

What it means

Label created / shipment information received

Electronic shipment data exists, but physical acceptance is not established.

View all details for label created

Lifecycle stage	Pre-shipment
Current responsible party	Merchant or first-mile transport provider until a physical acceptance scan appears.
What happens next	The parcel is tendered, collected and scanned.
What you should do	Verify dispatch with the merchant if the status does not progress.

Accepted / received

A carrier facility or authorized logistics stage has recorded physical receipt.

View all details for accepted

Lifecycle stage	Accepted
Current responsible party	The carrier or facility named in the event.
What happens next	Sorting and routing to the next processing point.
What you should do	No action unless an exception follows.

Processed / departed facility

The parcel was sorted or dispatched toward another hub, gateway or partner.

View all details for processed or departed

Lifecycle stage	In transit
Current responsible party	The named facility or contracted transport operator.
What happens next	Arrival at another hub or export gateway.
What you should do	Monitor; movement between facilities may occur without intermediate scans.

Tendered to shipping partner / awaiting handoff

A partner relationship is recorded, but the wording must be checked to determine whether physical transfer occurred.

View all details for partner handoff

Lifecycle stage	Handover
Current responsible party	The party with the latest physical scan; electronic pre-advice alone does not transfer custody.
What happens next	The receiving carrier records an acceptance or arrival scan.
What you should do	Track both identifiers if a partner number is shown.

Customs processing / held for clearance

The parcel or its declaration is being reviewed by customs or a clearance agent.

View all details for customs processing

Lifecycle stage	Customs
Current responsible party	Customs authority, broker or postal clearance unit, depending on the route.
What happens next	Release, request for information, tax collection, inspection or return decision.
What you should do	Respond promptly to requests and use only official payment channels.

Out for delivery

The last-mile carrier has assigned the parcel to a delivery route.

View all details for out for delivery

Lifecycle stage	Out for delivery
Current responsible party	The named local delivery carrier.
What happens next	Delivery, attempted delivery or redirection to pickup.
What you should do	Check local-carrier instructions and keep the delivery location accessible.

Delivered

The last-mile system recorded delivery to an address, person, reception area, locker or other authorized location.

View all details for delivered

Lifecycle stage	Delivered
Current responsible party	The last-mile carrier for delivery evidence; recipient or property custodian after confirmed receipt.
What happens next	The shipment normally closes unless a delivery dispute is opened.
What you should do	Check all delivery locations, household members, reception and proof of delivery before escalating.

Available for pickup

The parcel is being held at a local facility, post office, service point or locker.

View all details for pickup

Lifecycle stage	Pickup
Current responsible party	The named last-mile carrier or pickup point.
What happens next	Recipient collection or return after the local holding period.
What you should do	Follow the notice and take the required identification.

Delivery exception / attempt failed

Delivery could not be completed because of access, address, weather, recipient or operational conditions.

View all details for a delivery exception

Lifecycle stage	Exception
Current responsible party	The last-mile carrier named in the event.
What happens next	Another attempt, pickup, address review or return.
What you should do	Read the local-carrier event and act before any stated deadline.

Return to sender

Delivery has stopped and the parcel is moving back through the network.

View all details for return to sender

Lifecycle stage	Return
Current responsible party	The carrier currently moving the return.
What happens next	Return processing and delivery to the sender or merchant.
What you should do	Contact the merchant about replacement or refund options; interception may no longer be possible.

Global Post Services and Delivery Times

Global Post delivery time depends on the product purchased, origin acceptance, destination, customs and the selected last-mile network. A checkout or label estimate is a planning window unless the shipping terms expressly identify a guarantee.

Service Comparison

Service

Best for

Domestic parcel service

US-origin ecommerce parcels delivered through a domestic network.

View all details for domestic parcel service

Service type	Domestic parcel
Coverage	Eligible United States destinations according to the purchased shipping product.
Tracking level	Milestone tracking with last-mile events when exchanged.
Key size/weight condition	Eligibility is determined during rating and label creation.
Included protection/extra service	Depends on the selected rate and shipping terms.
Main limitation	Partner handoff can create a scan gap.

International economy parcel service

Lower-cost cross-border ecommerce shipments where speed is flexible.

View all details for international economy service

Service type	Cross-border economy parcel
Coverage	Eligible international destinations shown during rating.
Tracking level	Origin, export and partner milestones; destination detail varies.
Key size/weight condition	Destination and product restrictions apply.
Included protection/extra service	Depends on purchased terms.
Main limitation	Customs and postal handoffs can extend transit and reduce scan frequency.

International standard or priority parcel service

Cross-border parcels needing faster routing or broader tracking than economy options.

View all details for international standard or priority service

Service type	Cross-border parcel
Coverage	Eligible international lanes shown during rating.
Tracking level	End-to-end milestones where destination partners exchange data.
Key size/weight condition	Product and destination limits apply.
Included protection/extra service	Depends on the selected shipping contract.
Main limitation	A faster transport product does not guarantee customs release time.

International duties-paid workflow

Eligible ecommerce lanes where duties and taxes are calculated or collected before delivery.

View all details for duties-paid shipping

Service type	Cross-border customs-managed parcel
Coverage	Only eligible products and destination lanes.
Tracking level	Cross-border milestones and linked last-mile data.
Key size/weight condition	Commodity, value, documentation and destination rules apply.
Included protection/extra service	Tax handling depends on the merchant’s purchased terms.
Main limitation	Prepayment does not remove customs inspection or documentation requirements.

Delivery Time

Service

Published delivery standard

Domestic parcel service

Use the delivery estimate displayed for the purchased rate and destination.

View timing details for domestic parcels

Business or calendar days	The quote or shipping terms control the day-count convention.
Guarantee status	Treat the estimate as non-guaranteed unless the purchased terms expressly state otherwise.
Starts counting from	Physical acceptance, not label creation.
Main delay factors	Late tender, weekends, holidays, weather, address issues, remote delivery and partner handoff.
Official source date/validity	Current quote and shipment terms at label purchase.

International economy

The estimate varies by destination, customs and last-mile service.

View timing details for international economy

Business or calendar days	Use the convention shown in the merchant’s rate quote.
Guarantee status	A displayed estimate does not guarantee customs or final delivery.
Starts counting from	Carrier acceptance and successful export processing.
Main delay factors	Consolidation, export transport, customs, tax collection, remote areas and destination-post processing.
Official source date/validity	Current quote and destination eligibility at label purchase.

International standard or priority

Use the lane-specific estimate shown during rating.

View timing details for international standard or priority

Business or calendar days	Determined by the rate quote or contract.
Guarantee status	Customs time is outside an ordinary transport estimate.
Starts counting from	Physical acceptance, subject to cutoffs.
Main delay factors	Flight capacity, screening, documentation, customs and last-mile exceptions.
Official source date/validity	Current shipment quote and contractual terms.

Destination Country Delivery Times

The following ranges are non-guaranteed planning benchmarks for US-origin cross-border ecommerce parcels after physical acceptance. They are not Global Post commitments or measured 17TRACK averages; the merchant’s purchased-service quote controls.

Destination Country / Region

Estimated Delivery Time Range

Canada

5–12 business days

View all details for Canada

Primary Service Type	International economy or standard parcel
Average Delivery Days	Planning midpoint: about 8 business days
Last-Mile Partner / Handoff Carrier	The carrier named in the shipment record; postal delivery may involve Canada Post.
Customs & Clearance Tips	Accurate value, origin and commodity description reduce review and tax-collection delays.

Mexico

8–20 business days

View all details for Mexico

Primary Service Type	International economy or standard parcel
Average Delivery Days	Planning midpoint: about 14 business days
Last-Mile Partner / Handoff Carrier	Shipment-specific postal or commercial partner
Customs & Clearance Tips	Recipient tax information, address quality and import valuation can affect release.

United Kingdom

6–14 business days

View all details for the United Kingdom

Primary Service Type	International standard or duties-paid ecommerce parcel
Average Delivery Days	Planning midpoint: about 10 business days
Last-Mile Partner / Handoff Carrier	The shipment record may identify Royal Mail or a commercial partner.
Customs & Clearance Tips	Correct VAT treatment and a complete commodity declaration help avoid assessment delays.

Germany

7–16 business days

View all details for Germany

Primary Service Type	International standard or EU ecommerce parcel
Average Delivery Days	Planning midpoint: about 11 business days
Last-Mile Partner / Handoff Carrier	The shipment record may identify Deutsche Post, DHL or another contracted carrier.
Customs & Clearance Tips	IOSS data, VAT details and product descriptions must match the electronic declaration.

France

7–16 business days

View all details for France

Primary Service Type	International economy or standard parcel
Average Delivery Days	Planning midpoint: about 11 business days
Last-Mile Partner / Handoff Carrier	Shipment-specific postal or commercial carrier
Customs & Clearance Tips	Ensure EU VAT data and an accurate French address, including apartment access details.

Spain

8–18 business days

View all details for Spain

Primary Service Type	International economy or standard parcel
Average Delivery Days	Planning midpoint: about 13 business days
Last-Mile Partner / Handoff Carrier	Shipment-specific postal or commercial carrier
Customs & Clearance Tips	Island destinations and incomplete VAT data can add processing time.

Italy

8–18 business days

View all details for Italy

Primary Service Type	International economy or standard parcel
Average Delivery Days	Planning midpoint: about 13 business days
Last-Mile Partner / Handoff Carrier	Shipment-specific postal or commercial carrier
Customs & Clearance Tips	Use complete recipient contact and tax information where required.

Netherlands

6–14 business days

View all details for the Netherlands

Primary Service Type	International standard or EU ecommerce parcel
Average Delivery Days	Planning midpoint: about 10 business days
Last-Mile Partner / Handoff Carrier	Shipment-specific postal or commercial carrier
Customs & Clearance Tips	IOSS and electronic customs data should match the label and invoice.

Poland

8–18 business days

View all details for Poland

Primary Service Type	International economy or standard parcel
Average Delivery Days	Planning midpoint: about 13 business days
Last-Mile Partner / Handoff Carrier	Shipment-specific postal or commercial carrier
Customs & Clearance Tips	EU VAT compliance and recipient contact details support clearance and delivery.

Sweden

8–17 business days

View all details for Sweden

Primary Service Type	International standard parcel
Average Delivery Days	Planning midpoint: about 12 business days
Last-Mile Partner / Handoff Carrier	Shipment-specific postal or commercial carrier
Customs & Clearance Tips	Remote-area routing and pickup-point delivery may extend the final stage.

Belgium

7–15 business days

View all details for Belgium

Primary Service Type	International standard parcel
Average Delivery Days	Planning midpoint: about 11 business days
Last-Mile Partner / Handoff Carrier	Shipment-specific postal or commercial carrier
Customs & Clearance Tips	Consistent IOSS, invoice and electronic declaration data reduce manual review.

Austria

7–16 business days

View all details for Austria

Primary Service Type	International standard parcel
Average Delivery Days	Planning midpoint: about 11 business days
Last-Mile Partner / Handoff Carrier	Shipment-specific postal or commercial carrier
Customs & Clearance Tips	EU VAT data and precise commodity descriptions remain important.

Switzerland

7–17 business days

View all details for Switzerland

Primary Service Type	International standard parcel
Average Delivery Days	Planning midpoint: about 12 business days
Last-Mile Partner / Handoff Carrier	Shipment-specific postal or commercial carrier
Customs & Clearance Tips	Switzerland is outside the EU VAT area; import assessment can require recipient action.

Japan

7–15 business days

View all details for Japan

Primary Service Type	International standard or priority parcel
Average Delivery Days	Planning midpoint: about 11 business days
Last-Mile Partner / Handoff Carrier	The shipment record may identify Japan Post or a commercial carrier.
Customs & Clearance Tips	Use a precise description, value and recipient phone number.

South Korea

7–16 business days

View all details for South Korea

Primary Service Type	International standard parcel
Average Delivery Days	Planning midpoint: about 11 business days
Last-Mile Partner / Handoff Carrier	Shipment-specific postal or commercial carrier
Customs & Clearance Tips	Recipient customs-identification requirements can delay parcels when information is missing.

Australia

8–18 business days

View all details for Australia

Primary Service Type	International economy or standard parcel
Average Delivery Days	Planning midpoint: about 13 business days
Last-Mile Partner / Handoff Carrier	The shipment record may identify Australia Post or a commercial carrier.
Customs & Clearance Tips	Biosecurity restrictions and remote-area delivery can add time.

New Zealand

9–20 business days

View all details for New Zealand

Primary Service Type	International economy or standard parcel
Average Delivery Days	Planning midpoint: about 14 business days
Last-Mile Partner / Handoff Carrier	Shipment-specific postal or commercial carrier
Customs & Clearance Tips	Biosecurity inspection and rural delivery may extend the final stage.

Singapore

7–15 business days

View all details for Singapore

Primary Service Type	International standard parcel
Average Delivery Days	Planning midpoint: about 11 business days
Last-Mile Partner / Handoff Carrier	Shipment-specific postal or commercial carrier
Customs & Clearance Tips	Complete GST and value data support automated processing.

Malaysia

9–20 business days

View all details for Malaysia

Primary Service Type	International economy or standard parcel
Average Delivery Days	Planning midpoint: about 14 business days
Last-Mile Partner / Handoff Carrier	Shipment-specific postal or commercial carrier
Customs & Clearance Tips	East Malaysia and customs assessment may require additional transit.

Thailand

10–22 business days

View all details for Thailand

Primary Service Type	International economy or standard parcel
Average Delivery Days	Planning midpoint: about 16 business days
Last-Mile Partner / Handoff Carrier	Shipment-specific postal or commercial carrier
Customs & Clearance Tips	Recipient contact, declared value and product category affect assessment.

India

10–24 business days

View all details for India

Primary Service Type	International economy or standard parcel
Average Delivery Days	Planning midpoint: about 17 business days
Last-Mile Partner / Handoff Carrier	Shipment-specific postal or commercial carrier
Customs & Clearance Tips	Recipient identity, tax information and detailed invoices may be required.

Philippines

10–24 business days

View all details for the Philippines

Primary Service Type	International economy parcel
Average Delivery Days	Planning midpoint: about 17 business days
Last-Mile Partner / Handoff Carrier	Shipment-specific postal or commercial carrier
Customs & Clearance Tips	Inter-island transport and recipient contact can affect final delivery.

Indonesia

11–25 business days

View all details for Indonesia

Primary Service Type	International economy parcel
Average Delivery Days	Planning midpoint: about 18 business days
Last-Mile Partner / Handoff Carrier	Shipment-specific postal or commercial carrier
Customs & Clearance Tips	Import assessment and inter-island routing may produce extended scan gaps.

Brazil

12–30 business days

View all details for Brazil

Primary Service Type	International economy or standard parcel
Average Delivery Days	Planning midpoint: about 21 business days
Last-Mile Partner / Handoff Carrier	The shipment record may identify Correios or a commercial carrier.
Customs & Clearance Tips	Recipient tax identification, import charges and customs review commonly affect release.

Chile

10–24 business days

View all details for Chile

Primary Service Type	International economy or standard parcel
Average Delivery Days	Planning midpoint: about 17 business days
Last-Mile Partner / Handoff Carrier	Shipment-specific postal or commercial carrier
Customs & Clearance Tips	Accurate recipient details and valuation reduce manual assessment delays.

United Arab Emirates

8–18 business days

View all details for the United Arab Emirates

Primary Service Type	International standard parcel
Average Delivery Days	Planning midpoint: about 13 business days
Last-Mile Partner / Handoff Carrier	Shipment-specific postal or commercial carrier
Customs & Clearance Tips	A phone number, complete building address and accurate commodity data are important.

Saudi Arabia

10–22 business days

View all details for Saudi Arabia

Primary Service Type	International economy or standard parcel
Average Delivery Days	Planning midpoint: about 16 business days
Last-Mile Partner / Handoff Carrier	Shipment-specific postal or commercial carrier
Customs & Clearance Tips	Recipient contact, national-address data and product compliance can affect clearance.

South Africa

12–28 business days

View all details for South Africa

Primary Service Type	International economy or standard parcel
Average Delivery Days	Planning midpoint: about 20 business days
Last-Mile Partner / Handoff Carrier	Shipment-specific postal or commercial carrier
Customs & Clearance Tips	Customs assessment, local capacity and remote-area routing may extend transit.

Planning ranges can move outside these bands during peak season, customs inspection, severe weather, transport disruption or remote-area delivery. A midpoint is not a guaranteed or statistically measured average.

Common Global Post Tracking Problems and Solutions

Start by identifying the last physical scan and the organization named in that event. Recipients usually work through the merchant for shipment investigations, while merchants can use their Global Post account or shipping platform.

Problem & Solution

Problem/status shown

Likely cause

Invalid number

Typo, order number entered, carrier mismatch or shipment record not yet loaded.

View solution for an invalid number

Check first	Compare every character with the dispatch email or label.
Immediate action	Remove copied punctuation and try carrier detection in 17TRACK.
When to escalate	When the seller confirms dispatch but cannot provide a working shipment identifier.
Who to contact	The merchant first.

No tracking events

The label may be new, the first scan may be pending or the wrong identifier may have been supplied.

View solution for no tracking events

Check first	Confirm the shipment date and whether the number is a carrier number.
Immediate action	Retry after the next processing cycle and ask the merchant for tender evidence.
When to escalate	When no physical acceptance appears beyond the seller’s stated handling period.
Who to contact	The merchant or shipping platform account holder.

Label created

Electronic pre-advice exists but physical handoff is still pending or unscanned.

View solution for label created

Check first	The merchant’s actual tender date.
Immediate action	Recipient asks the merchant to confirm collection or drop-off.
When to escalate	When the status exceeds the merchant’s handling commitment.
Who to contact	The merchant; Global Post may not yet possess the parcel.

Long time without an update

Movement between facilities, consolidation, customs or a partner scan gap.

View solution for no recent update

Check first	Last event, location, service estimate and alternate number.
Immediate action	Track the local number and check service disruptions or customs requests.
When to escalate	When the delivery estimate has passed or an action-required event remains unresolved.
Who to contact	The merchant or the carrier named in the latest physical event.

Shipping partner handoff

Data was sent to another carrier, while physical transfer may still be pending.

View solution for a shipping partner handoff

Check first	Whether the event says “information received,” “tendered” or “accepted.”
Immediate action	Monitor both carrier records.
When to escalate	After the estimated window or when the sending carrier confirms handoff but the receiver has no acceptance.
Who to contact	The merchant, who can investigate the contracted transport chain.

Delivery exception or address issue

Incomplete address, access restriction, weather or local operational problem.

View solution for a delivery exception

Check first	The local carrier’s exact exception text.
Immediate action	Use any official local-carrier redelivery or pickup option shown.
When to escalate	Before the parcel enters return processing.
Who to contact	The last-mile carrier for delivery logistics; merchant for an incorrect label address.

Available for pickup

The local carrier could not or was not instructed to complete door delivery.

View solution for pickup

Check first	Pickup address, identification rules and deadline.
Immediate action	Collect the parcel or arrange an eligible alternative through the local carrier.
When to escalate	Immediately if the location or recipient details are wrong.
Who to contact	The named pickup operator.

Customs hold

Missing data, inspection, prohibited goods review, valuation or unpaid import charges.

View solution for a customs hold

Check first	Official requests from customs, broker or destination carrier.
Immediate action	Provide requested documents or pay assessed charges through an official channel.
When to escalate	When a stated response deadline is approaching or the request is unclear.
Who to contact	The named customs agent or destination carrier; merchant for invoice corrections.

Delivered but not received

Safe-place delivery, household receipt, reception handling, premature scan or delivery error.

View solution for delivered but not received

Check first	Mailbox, porch, side entrance, locker, front desk, household members and neighbors.
Immediate action	Review proof of delivery and contact the local delivery office with the last-mile number.
When to escalate	Promptly after completing local checks and allowing for any same-day scan correction.
Who to contact	The last-mile carrier, then the merchant for a formal investigation or purchase remedy.

Lost or damaged

The parcel stopped moving beyond its delivery window or arrived with damage or missing contents.

View solution for loss or damage

Check first	Purchased service, protection terms, latest scan and merchant policy.
Immediate action	Photograph damage and retain the item, label, contents and all packaging.
When to escalate	Within the filing window stated in the shipping terms; do not discard evidence.
Who to contact	The merchant or account holder generally starts the carrier-side claim.

Return to sender

Undeliverable address, refusal, unclaimed parcel, customs issue or restriction.

View solution for return to sender

Check first	The first return event and stated reason.
Immediate action	Ask the merchant whether interception remains possible and confirm the correct address.
When to escalate	Immediately, because returns become harder to stop after dispatch from the local facility.
Who to contact	The merchant for replacement, refund or reshipment decisions.

Global Post International Shipping, Customs and Carrier Handoffs

An international Global Post parcel can pass through a first-mile carrier, Global Post processing, export transport, customs and a destination delivery carrier. “Arrived in destination country” does not mean customs has released the parcel.

International Flow

Stage

Typical tracking event

Shipment creation

Label created / information received

View details for shipment creation

Physical custodian/responsible entity	Merchant until collection or drop-off.
What is happening	Shipping data and customs information are transmitted.
Can the tracking number change?	A partner number may be added later.
Normal visibility gap	No movement scan before acceptance.
What the customer should do	Wait for physical acceptance or ask the merchant for tender confirmation.

Origin acceptance and processing

Accepted / processed at facility

View details for origin processing

Physical custodian/responsible entity	Global Post or the named first-mile operator.
What is happening	The parcel is weighed, sorted, consolidated and routed.
Can the tracking number change?	The primary number normally remains, while linked operational IDs may appear.
Normal visibility gap	Between facility dispatch and gateway arrival.
What the customer should do	Monitor the shipment; merchants should correct data issues promptly.

Export security and customs data

Export processing / clearance data submitted

View details for export processing

Physical custodian/responsible entity	Export facility, security authority or customs authority.
What is happening	Declarations and contents may be screened before departure.
Can the tracking number change?	Usually no, but a postal or line-haul identifier may be linked.
Normal visibility gap	Screening and dispatch may not create consumer-visible events.
What the customer should do	Merchant responds to documentation requests.

International line-haul

Departed origin / in transit to destination

View details for international line-haul

Physical custodian/responsible entity	Contracted airline, line-haul provider or consolidator.
What is happening	The parcel moves in a consolidated transport unit.
Can the tracking number change?	Internal container IDs may be used without replacing the consumer number.
Normal visibility gap	Common between export departure and destination arrival.
What the customer should do	Wait for destination processing unless the delivery estimate has passed.

Destination arrival

Arrived at destination gateway or exchange facility

View details for destination arrival

Physical custodian/responsible entity	Gateway operator, postal exchange office or contracted handler.
What is happening	The transport unit is unloaded and prepared for customs or local injection.
Can the tracking number change?	A last-mile number may become visible.
Normal visibility gap	Arrival and customs events may post out of chronological order.
What the customer should do	Do not interpret arrival as customs release.

Import customs

Customs processing / awaiting payment / released

View details for import customs

Physical custodian/responsible entity	Customs authority, broker or postal clearance facility.
What is happening	Value, commodity, documents, taxes and admissibility are reviewed.
Can the tracking number change?	Normally no, although a local reference may be assigned.
Normal visibility gap	Inspection duration has no universal timetable.
What the customer should do	Respond to official information or payment requests.

Partner handoff

Pre-advice sent, tendered, then accepted by destination carrier

View details for partner handoff

Physical custodian/responsible entity	The sending operator retains responsibility until physical transfer; the receiving carrier assumes custody after acceptance.
What is happening	Electronic pre-advice, physical tender and first receiving scan are separate events.
Can the tracking number change?	Yes, a linked local number can be assigned.
Normal visibility gap	A delay can occur between data transmission and first local scan.
What the customer should do	Use both numbers and identify the last physical event.

Last-mile delivery

Out for delivery / delivered / pickup / exception

View details for last-mile delivery

Physical custodian/responsible entity	The named destination delivery carrier.
What is happening	Local sorting, route assignment, delivery, pickup or return.
Can the tracking number change?	Use the linked local number where supplied.
Normal visibility gap	Local events may sync back to Global Post after the carrier posts them.
What the customer should do	Contact the local carrier for same-day delivery logistics.

The importer or recipient may owe duties, taxes or handling charges depending on the destination and the merchant’s delivery terms. Prepaid duties do not exempt a shipment from inspection, product restrictions or requests for evidence.

Global Post Delivery Management and Post-shipment Options

Post-shipment options usually depend on the carrier currently holding the parcel. Global Post tracking may identify the last-mile carrier, but address changes, redelivery and pickup must be requested through the party authorized to perform that stage.

Delivery Management

Option

Who can request

Address correction before tender

Merchant or shipping account holder

View address-correction details

Eligibility	Shipment must remain under seller control.
Deadline/available stage	Before physical tender or manifest closure.
Fee	Depends on merchant and shipping-platform terms.
Guaranteed?	No; recreating the label may be necessary.
Official action link	Use the merchant’s shipping account or contact the merchant.

Redelivery or pickup

Recipient where the destination carrier permits it

View redelivery and pickup details

Eligibility	Controlled by the last-mile carrier and local event.
Deadline/available stage	After an eligible attempt or pickup notice and before return.
Fee	Local-carrier rules apply.
Guaranteed?	No; availability depends on route and parcel.
Official action link	Use the destination carrier identified in tracking.

Proof of delivery request

Recipient or merchant, depending on the delivery carrier

View proof-of-delivery details

Eligibility	Available only when the purchased service and delivery carrier record supporting evidence.
Deadline/available stage	After a delivered scan.
Fee	Depends on the service and carrier.
Guaranteed?	No; a delivery scan may exist without a signature image.
Official action link	Check Global Post tracking and the linked local-carrier record.

Global Post Lost, Damaged, Claims, Insurance and Refunds

A tracking inquiry, carrier claim, postage adjustment and merchant refund are separate processes. The shipping account holder normally has the contract and label records needed for a Global Post claim, while the buyer requests a purchase remedy from the merchant.

Claims and Refunds

Process

Use when

Tracking inquiry

The shipment has an unclear event, scan gap or overdue delivery.

View tracking-inquiry details

Who files	Merchant or shipping account holder; recipient can provide local evidence.
Earliest/latest filing time	Follow the current purchased-service terms and act after the quoted window or an actionable exception.
Required evidence	Tracking number, ship date, addresses, latest scan and contents description.
Possible outcome	Event clarification, trace, delivery confirmation or claim guidance.
Official link	Global Post official website

Loss, damage or missing-contents claim

A covered shipment is lost, damaged or arrives with contents missing.

View carrier-claim details

Who files	The merchant or account holder generally files under the shipping contract.
Earliest/latest filing time	Use the current window in the purchased-service terms; service and claim type can differ.
Required evidence	Tracking record, value proof, invoice, item description, photos and retained packaging.
Possible outcome	Investigation, request for evidence, settlement or denial under applicable terms.
Official link	Global Post official website

Postage or label adjustment

The merchant disputes a shipping charge, label adjustment or unused-label treatment.

View postage-adjustment details

Who files	The shipping account holder through the platform used to buy the label.
Earliest/latest filing time	Controlled by the shipping platform and applicable label terms.
Required evidence	Label, transaction, package measurements, weight and charge details.
Possible outcome	Explanation, adjustment, credit or denial.
Official link	Use the billing or support channel where the label was purchased.

Merchant refund or replacement

The buyer seeks a purchase remedy for nondelivery, damage or an unwanted return.

View merchant-refund details

Who files	The buyer contacts the merchant or marketplace.
Earliest/latest filing time	The seller or marketplace purchase-protection policy controls.
Required evidence	Order number, tracking, photos and communications.
Possible outcome	Replacement, refund, store credit or seller investigation.
Official link	Use the merchant or marketplace order-support page.

Keep the damaged contents, inner packaging, outer carton and shipping label until the case closes. 17TRACK cannot approve claims, insurance payments, postage refunds or merchant refunds.

Global Post Shipping Restrictions and Special Handling

Acceptance depends on the purchased service, transport mode, destination law and customs rules. Merchants must check current Global Post and destination requirements before creating a label; this summary is not a complete dangerous-goods or legal guide.

Shipping Restrictions

Global Post Customer Service

For tracking, begin with the Global Post tracking page. Buyers should then contact the merchant because the merchant controls the shipping account, while local delivery questions should go to the last-mile carrier identified in tracking.

Customer Service

Channel

Verified contact/link

Shipment tracking

Global Post tracking

View tracking-channel details

Best for	Latest shipment events and linked partner information.
Region/language	Web-based shipment lookup.
Hours and time zone	Online self-service.
Information to prepare	Complete tracking number.
Important limitation	Tracking does not itself open a claim or change delivery.

Official website

Global Post official website

View official-website details

Best for	Current service, account and carrier-support information.
Region/language	United States business-shipping context.
Hours and time zone	Online information.
Information to prepare	Tracking number, account information, ship date and issue summary.
Important limitation	A recipient may need the merchant to initiate an account-level investigation.

Merchant or marketplace support

Use the order-support channel where the item was purchased.

View merchant-support details

Best for	Missing numbers, pre-shipment delays, claims, replacement and purchase refunds.
Region/language	Merchant-specific.
Hours and time zone	Merchant-specific.
Information to prepare	Order number, tracking, delivery address and purchase evidence.
Important limitation	The merchant cannot control customs or same-day carrier operations.

Destination delivery carrier

Use the carrier and local number displayed in tracking.

View destination-carrier details

Best for	Out-for-delivery issues, pickup, attempted delivery and delivery evidence.
Region/language	Destination-country service area and supported local languages.
Hours and time zone	Carrier-specific.
Information to prepare	Last-mile number, address, attempt notice and recipient identification.
Important limitation	The local carrier may not handle merchant refunds or origin-leg claims.

For efficient escalation, prepare the tracking number, order number, ship date, sender and recipient addresses, purchased service, latest scan, parcel description, value proof and photos of damage or packaging.

Global Post Ecommerce and Business Tracking

Consumers need single-shipment lookup, while merchants need order-to-tracking mapping, exception queues and visibility across Global Post plus last-mile carriers. A multi-carrier platform can normalize events without replacing the carrier’s claims or delivery systems.

Developer/API Comparison

Option

Provider

Consumer tracking page

Global Post

View all details for Global Post consumer tracking

Carrier coverage	Global Post shipments and linked events made available for a parcel.
Primary use	Single-shipment lookup.
Authentication	Tracking-number entry.
Tracking/batch/webhook capability	Consumer tracking workflow.
Current developer documentation	Global Post tracking
Migration/deprecation note	Use the current official website rather than copied legacy endpoints.

Merchant shipping integration

Merchant’s connected shipping platform

View all details for merchant integration

Carrier coverage	Depends on the merchant’s platform and carrier account.
Primary use	Rates, labels, manifests, shipment records and account support.
Authentication	Platform account credentials or platform-issued API credentials.
Tracking/batch/webhook capability	Depends on the active platform integration.
Current developer documentation	Use documentation supplied inside the merchant’s shipping platform.
Migration/deprecation note	Confirm current endpoints and versions before implementation.

Multi-carrier Tracking API

17TRACK

View all details for the 17TRACK API

Carrier coverage	Multi-carrier tracking through supported carrier integrations.
Primary use	Registration, centralized status retrieval, batch workflows and exception monitoring.
Authentication	17token request header.
Tracking/batch/webhook capability	Capabilities depend on the 17TRACK API product and documentation.
Current developer documentation	17TRACK API documentation
Migration/deprecation note	Use the documented current API version and monitor official version notices.

Businesses should retain the original carrier, Global Post identifier, alternate last-mile number, order ID and timestamps as separate fields. Combining them into one field makes partner handoffs and customer-service investigations harder to interpret.

Global Post FAQ

1. How do I track my Global Post package?

Enter the shipment number on the official Global Post tracking page or use 17TRACK to view available carrier and partner events.

2. Where can I find my Global Post tracking number?

Look in the merchant’s shipping-confirmation email, order history or the section of the label marked for tracking. If only an order number appears, ask the merchant for the carrier shipment identifier.

3. What does a Global Post tracking number look like?

The structure can vary by service and partner, so copy the complete value rather than identifying Global Post from a prefix alone. International shipments may also display a postal or last-mile number.

4. When will the first Global Post tracking event appear?

The first movement event normally appears after physical acceptance or processing. Label creation alone records electronic data and does not establish carrier possession.

5. Why is my Global Post tracking not updating?

The parcel may be moving between facilities, consolidated in line-haul, under customs review or waiting for a partner scan. Check any alternate number and escalate through the merchant when the quoted delivery window passes.

6. How long does Global Post delivery take?

Delivery depends on the purchased product, origin, destination, customs and last-mile network. Use the estimate supplied with the specific shipment and do not treat an estimated date as a guarantee.

7. What should I do after a failed Global Post delivery?

Open the last-mile carrier’s tracking record and follow its redelivery or pickup instructions. Act before the local holding period ends and the parcel enters return processing.

8. What should I do if Global Post says delivered but I cannot find the package?

Check the mailbox, entrances, safe places, reception, lockers, household members and neighbors first. Then request delivery evidence from the last-mile carrier and ask the merchant to open an investigation if the parcel remains missing.

9. How do I report a lost or damaged Global Post package?

Contact the merchant or shipping account holder, who generally starts the carrier-side claim. Preserve the item, shipping label, contents and all packaging, and provide photographs and value evidence.

10. How do I contact Global Post about a shipment?

Start with the official Global Post website and tracking page, then use the merchant for account-level investigation. Contact the named local carrier for pickup, attempted delivery or same-day delivery questions.

11. Why can a Global Post shipment have two tracking numbers?

A destination postal or commercial carrier may assign a local number after Global Post processing. Keep both because the original number may show the complete route while the local number provides stronger delivery detail.

12. Who physically has a Global Post parcel during a partner handoff?

The party with the latest physical acceptance scan is the best evidence of custody. Electronic pre-advice or “awaiting item” wording means the receiving partner may have data without the parcel.

13. Does arrival in the destination country mean Global Post customs clearance is complete?

No. Destination arrival, customs presentation, inspection, tax assessment and release are separate stages, and customs processing has no universal completion time.

14. Can a Global Post delivery estimate change after customs or handoff?

Yes. New customs, transport or last-mile events can change the expected window. An updated estimate remains a forecast unless the purchased service expressly provides a guarantee.

15. Can businesses track Global Post shipments through an API?

Businesses can use supported shipping-platform integrations or a multi-carrier service such as the 17TRACK API. Developers should use only current documented endpoints and should store Global Post and last-mile identifiers separately.

16. Can 17TRACK change a Global Post address or approve a claim?

No. 17TRACK displays available shipment events but cannot transport the parcel, modify an address, release customs, approve insurance or issue a merchant refund.

Global Post Tracking API

No Global Post official API request example is included because an endpoint, method and authentication scheme must be taken from current developer documentation or the merchant’s connected shipping platform. The 17TRACK example below uses the documented registration endpoint. Retain the carrier placeholder until the current Global Post carrier code is verified in your 17TRACK account or documentation.

# 1. Global Post official tracking API
# No request sample is included. Obtain current endpoint and credentials
# from Global Post or the merchant's connected shipping platform.

# 2. 17TRACK API: register a tracking number
curl --request POST \
  --url https://api.17track.net/track/v2.4/register \
  --header '17token: YourKey' \
  --header 'Content-Type: application/json' \
  --data '[
    {
      "number": "TRACKING_NUMBER",
      "carrier": "CARRIER_CODE"
    }
  ]'