1ST Tracking

Please enter the 1ST tracking number to check the latest shipping status.

track@1st56.comhttp://1st56.com/group/index/

TRACK

About 1st

1st is a China-based logistics brand associated with the official website 1st56.com. Publicly visible information supports treating 1st as a cross-border logistics and forwarding carrier used in ecommerce parcel flows, not as a national postal operator. For tracking, the most important distinction is whether 1st physically has the parcel, whether 1st has only received electronic shipment data, or whether a downstream postal or last-mile carrier has taken over delivery.

Core carrier profile

Field	Verified information
Official name	1st; a fuller legal entity name is not publicly confirmed in English from the available official landing page.
Official website	http://1st56.com/group/index/
Carrier type	Cross-border logistics provider / freight forwarder role; not publicly confirmed as a designated postal operator.
Primary region	China-origin ecommerce logistics and international parcel handoff flows.
Tracking page	Use the official website when available, or use 17TRACK to aggregate available 1st and downstream carrier events.
Parent organization	Not publicly confirmed from the official page used for this guide.
Founded / Headquarters	Not publicly confirmed; this guide does not infer company age, office address, staff size or parcel volume.

Carrier Entity Relationships

Entity

Relationship summary

1st

1st is the canonical carrier brand for Parcels tracked from 1st56.com-related logistics flows.

View all details for 1st

Entity type	Canonical carrier / logistics brand.
Why it matters to tracking	Users should search for 1st when the seller provides a 1st tracking reference, but should not assume 1st is the destination last-mile carrier.
Official evidence	The official website supplied for this carrier is 1st56.com.

Cross-border parcel services

Cross-border parcel services are arranged or operated by 1st for ecommerce export and forwarding scenarios.

View all details for 1st services

Entity type	Operated or arranged services.
Why it matters to tracking	A 1st event may describe pickup, warehouse processing, export handling or partner handoff rather than final delivery.
Official evidence	1st56.com is the official website used to identify the carrier entity; detailed public service standards are not fully confirmed.

17TRACK

17TRACK aggregates available tracking events from 1st and possible downstream carriers.

View all details for 17TRACK and 1st

Entity type	Independent multi-carrier tracking platform.
Why it matters to tracking	17TRACK can help identify whether events come from 1st, a postal operator or a last-mile courier, but 17TRACK does not transport the parcel.
Official evidence	17TRACK API documentation describes multi-carrier registration and tracking workflows.

Destination carrier

A destination postal operator or courier may become the physical last-mile custodian after import handoff.

View all details for destination handoff partners

Entity type	International or last-mile partners.
Why it matters to tracking	After handoff, delivery instructions, redelivery and local pickup are usually controlled by the destination carrier, not 1st.
Official evidence	Cross-border handoff follows standard postal and commercial logistics practice; exact partner identity must be verified from the shipment events.

Quick Answer

To track 1st packages, enter the tracking number from the seller, shipping email, label, receipt or order page on the official 1st website or on 17TRACK. If no result appears, first check spaces, hyphens, copied order numbers, carrier auto-detection and whether 1st has received physical handoff rather than only electronic data.

Pro Tip: 17TRACK is an independent tracking platform. 17TRACK can show available 1st and partner tracking events, but 17TRACK cannot change addresses, speed up customs, approve refunds, file carrier claims or issue compensation.

How to Track 1st Packages

Use both the carrier route and the aggregated route when a 1st parcel crosses borders, because a package may move from 1st warehouse events to export line-haul events and then to a destination postal or courier system.

Copy the tracking number exactly as shown by the merchant or shipper. Remove spaces and hyphens only after saving the original version.
Check the official 1st website at http://1st56.com/group/index/ if the shipment page or merchant names 1st as the carrier.
Track the same number with 17TRACK to detect 1st and possible downstream carriers. Aggregated tracking is especially useful after export handoff.
If tracking is empty, confirm that the number is not an order number, payment reference, internal warehouse reference or delivery notice. Ask the seller for the carrier-issued tracking number and service name.
If the first event says label created or data received, wait for the first physical acceptance scan before assuming 1st has the parcel.

Tracking Number Formats and Examples

1st does not publish a complete universal tracking-number specification on the official public page used for this guide. A number that can be queried with 1st may be issued by 1st, by the merchant warehouse, by an origin postal operator, or by a destination last-mile partner.

Tracking Number Format

Identifier family

Normalized pattern

1st carrier reference

Alphanumeric reference; exact public rule not confirmed. Example: 1ST #### #### XX.

View all details for 1st carrier reference

Length/structure	May include letters and digits; remove spaces and hyphens during lookup if the first attempt fails.
Issued by	Usually 1st or a system connected to 1st.
Typical service/use	China-origin ecommerce forwarding, warehouse processing and export handling.
Who sees it and where	Marketplace buyers may see it in a shipping email; merchants may see it in a logistics dashboard.
Tracking scope	Most reliable for 1st internal processing and early cross-border milestones.
Important caveat	Do not infer service speed or final-mile carrier from the prefix alone.

Merchant order or reference ID

Store-specific order code; may not be a carrier tracking number.

View all details for merchant references

Length/structure	Varies by seller or platform.
Issued by	Merchant, marketplace or fulfillment system.
Typical service/use	Order management, customer service and seller-to-carrier matching.
Who sees it and where	Buyer account page, invoice or order confirmation.
Tracking scope	Not trackable unless mapped to a real carrier number.
Important caveat	Ask the seller for the 1st tracking number if the order reference returns no events.

UPU S10 postal number

AA ######### CC; two letters, nine digits and origin country code.

View all details for S10 postal numbers

Length/structure	13 characters, such as LX ######### CN or CP ######### CN, shown here with masked digits.
Issued by	Postal operator or postal-channel logistics partner, not necessarily 1st.
Typical service/use	International registered packet, parcel or postal e-commerce handoff.
Who sees it and where	Cross-border buyers often see it after export when the parcel enters postal networks.
Tracking scope	May continue through destination postal delivery if the destination operator supports the event feed.
Important caveat	1st can be involved before or alongside the postal number, but the country code normally indicates the issuing postal side.

Last-mile courier number

Destination-carrier format; digits or alphanumeric by country.

View all details for last-mile numbers

Length/structure	Varies by USPS, Royal Mail, Australia Post, Canada Post, DHL, local postal operators or couriers.
Issued by	Destination carrier after import allocation or partner injection.
Typical service/use	Local delivery, pickup point routing, proof of delivery and redelivery.
Who sees it and where	May appear on 17TRACK, marketplace order pages or destination carrier notices.
Tracking scope	Best for final-mile events after destination arrival.
Important caveat	A new number does not always replace the old one; both may remain linked in aggregated tracking.

Tracking Statuses and Meanings

1st tracking statuses should be read by lifecycle stage. The same package can show merchant data, 1st warehouse scans, export movement, customs events, partner handoff and destination delivery scans.

Status Quick Lookup

Status

Lifecycle stage

Shipment information received

Pre-shipment

View all details for shipment information received

What it means	Electronic data exists, but physical handoff to 1st may not have happened.
Current responsible party	Merchant, warehouse or shipper until an acceptance scan appears.
What happens next	Parcel is packed, picked up or injected into 1st processing.
What you should do	Check again after the seller’s dispatch window; contact the seller if no acceptance follows.

Accepted / received by carrier

Accepted

View all details for accepted by 1st

What it means	1st or a collection partner has scanned the shipment.
Current responsible party	1st or the first-mile collection partner.
What happens next	Sorting, consolidation and export preparation.
What you should do	No action unless address or item restrictions are known problems.

In transit / departed facility

In transit

View all details for in transit

What it means	The parcel is moving between warehouses, export gateways or line-haul nodes.
Current responsible party	1st, a line-haul provider or a contracted transport partner depending on the event location.
What happens next	Arrival scan, export scan or partner handoff.
What you should do	Monitor for the next scan; cross-border movements may have visibility gaps.

Customs clearance in progress

Customs/Handover

View all details for customs clearance

What it means	Shipment data or the physical parcel is under export or import customs processing.
Current responsible party	Customs authority, broker, postal operator or logistics partner depending on country and stage.
What happens next	Release, request for information, duty assessment or inspection.
What you should do	Watch for tax payment or document requests from the local carrier or seller.

Out for delivery

View all details for out for delivery

What it means	The destination carrier has assigned the parcel to a delivery route.
Current responsible party	Destination last-mile carrier.
What happens next	Delivery, attempted delivery, pickup notice or exception.
What you should do	Check local delivery instructions and make sure the address is accessible.

Delivered

View all details for delivered

What it means	The last-mile carrier recorded delivery, mailbox delivery, front desk delivery, parcel locker delivery or Other final scan.
Current responsible party	Destination carrier for proof of delivery; merchant for order-level support.
What happens next	No further transport movement unless a correction or return is posted.
What you should do	Check delivery location, household members, reception, neighbors and local carrier proof before escalating.

Delivery exception / failed attempt

Exception

View all details for delivery exception

What it means	The parcel could not be delivered because of access, address, customs, payment, damage or local routing issues.
Current responsible party	Usually destination carrier; seller may need to provide corrected data.
What happens next	Redelivery, pickup, return, investigation or customs action.
What you should do	Contact the destination carrier quickly and notify the seller if address or customs data is wrong.

Return to sender

Return

View all details for return to sender

What it means	The parcel is being routed back because delivery, customs clearance or pickup could not be completed.
Current responsible party	Destination carrier until export return handoff; seller or 1st after return processing.
What happens next	Return movement and seller refund or reshipment decision.
What you should do	Contact the seller immediately; recipient-controlled reversal may be unavailable after return dispatch.

Services and Delivery Times

Public official service standards for 1st are not fully published in a way that supports guaranteed transit-time claims. Treat the ranges below as non-guaranteed planning guidance for common China-origin ecommerce forwarding flows, and use actual tracking events to decide whether the parcel is still in first-mile, export, import or last-mile delivery.

Service Comparison

Service

Best for

Cross-border tracked parcel

Marketplace Parcels requiring export and destination delivery visibility.

View all details for cross-border tracked parcel

Service type	International ecommerce parcel forwarding.
Coverage	China-origin to selected overseas destinations depending on seller route.
Tracking level	Milestone tracking across 1st, export and partner events when data is available.
Key size/weight condition	Public universal limit not confirmed; seller route rules apply.
Included protection/extra service	Not publicly confirmed; merchant contract may define protection.
Main limitation	Customs and last-mile partner events may not update continuously.

Economy packet route

Low-cost lightweight ecommerce items where speed is less important than price.

View all details for economy packet route

Service type	Economy international packet or postal-commercial hybrid route.
Coverage	Selected trade-lane coverage based on seller and line-haul availability.
Tracking level	May have fewer scans, especially during line-haul and customs.
Key size/weight condition	Lightweight Parcels; exact thresholds must be confirmed with the seller.
Included protection/extra service	Not publicly confirmed.
Main limitation	Longer transit and larger scanning gaps during peak season.

Business logistics integration

Merchants needing batch shipment processing and status monitoring.

View all details for business logistics integration

Service type	Commercial shipping workflow rather than consumer counter service.
Coverage	Depends on merchant contract and 1st route configuration.
Tracking level	Event visibility may be available through merchant system, carrier site or 17TRACK.
Key size/weight condition	Contract-specific.
Included protection/extra service	Contract-specific.
Main limitation	Consumer recipients usually cannot change merchant-level shipping setup.

Delivery Time

Service

Published delivery standard

Cross-border tracked parcel

No public universal guaranteed standard confirmed; commonly varies by origin, destination, customs and last-mile carrier.

View all details for cross-border tracked parcel delivery time

Business or calendar days	Use business-day interpretation only if the merchant contract says so; otherwise treat ranges as calendar transit guidance.
Guarantee status	Not confirmed as money-back guaranteed.
Starts counting from	Physical carrier acceptance, not label creation.
Main delay factors	Seller dispatch, consolidation, flight capacity, export screening, import customs, tax payment, remote area routing and failed delivery.
Official source date/validity	Official public page confirms the carrier website but not route-specific standards.

Economy packet route

No public universal guaranteed standard confirmed; economy routing may take materially longer than priority routing.

View all details for economy packet delivery time

Business or calendar days	Usually interpreted as non-guaranteed calendar transit guidance unless contract states otherwise.
Guarantee status	Not confirmed as guaranteed.
Starts counting from	First acceptance or warehouse outbound scan.
Main delay factors	Consolidation wait, low-priority uplift, customs backlog and destination postal processing.
Official source date/validity	Route-specific public standard not confirmed.

Destination Country Delivery Times

Destination Country / Region

Estimated Delivery Time Range

United States

8–25 days; average about 14–18 days.

View all details for United States

Primary Service Type	Tracked ecommerce parcel or postal-commercial hybrid.
Average Delivery Days	Average about 14–18 days.
Last-Mile Partner / Handoff Carrier	USPS or a commercial last-mile partner depending on route.
Customs & Clearance Tips	Expect import screening and possible gaps between airport arrival and USPS acceptance.

Canada

10–30 days; average about 18–22 days.

View all details for Canada

Primary Service Type	Tracked parcel or postal route.
Average Delivery Days	Average about 18–22 days.
Last-Mile Partner / Handoff Carrier	Canada Post or local courier.
Customs & Clearance Tips	Tax assessment and remote provinces can extend final delivery.

Mexico

15–40 days; average about 24–30 days.

View all details for Mexico

Primary Service Type	Economy tracked parcel.
Average Delivery Days	Average about 24–30 days.
Last-Mile Partner / Handoff Carrier	Correos de México or courier partner.
Customs & Clearance Tips	Long import and domestic redistribution gaps are common.

United Kingdom

7–22 days; average about 12–16 days.

View all details for United Kingdom

Primary Service Type	Tracked parcel / postal handoff.
Average Delivery Days	Average about 12–16 days.
Last-Mile Partner / Handoff Carrier	Royal Mail, Evri or courier partner by route.
Customs & Clearance Tips	VAT and correct electronic data reduce clearance interruptions.

Germany

9–25 days; average about 15–19 days.

View all details for Germany

Primary Service Type	Tracked parcel or postal-commercial route.
Average Delivery Days	Average about 15–19 days.
Last-Mile Partner / Handoff Carrier	Deutsche Post DHL or courier partner.
Customs & Clearance Tips	EU VAT/IOSS data and accurate HS description help avoid delays.

France

9–26 days; average about 16–20 days.

View all details for France

Primary Service Type	Tracked parcel or postal handoff.
Average Delivery Days	Average about 16–20 days.
Last-Mile Partner / Handoff Carrier	La Poste / Colissimo or courier partner.
Customs & Clearance Tips	EU import VAT and recipient contact details are important.

Spain

10–28 days; average about 17–22 days.

View all details for Spain

Primary Service Type	Tracked parcel / postal route.
Average Delivery Days	Average about 17–22 days.
Last-Mile Partner / Handoff Carrier	Correos or courier partner.
Customs & Clearance Tips	Canary Islands and tax checks may cause separate delays.

Italy

11–30 days; average about 18–23 days.

View all details for Italy

Primary Service Type	Tracked parcel or postal route.
Average Delivery Days	Average about 18–23 days.
Last-Mile Partner / Handoff Carrier	Poste Italiane or courier partner.
Customs & Clearance Tips	Address format and recipient phone number are important for final delivery.

Netherlands

8–24 days; average about 14–18 days.

View all details for Netherlands

Primary Service Type	Tracked parcel / EU injection route.
Average Delivery Days	Average about 14–18 days.
Last-Mile Partner / Handoff Carrier	PostNL or courier partner.
Customs & Clearance Tips	EU routing may show a handoff scan before local delivery scans resume.

Poland

10–28 days; average about 17–22 days.

View all details for Poland

Primary Service Type	Tracked parcel / EU route.
Average Delivery Days	Average about 17–22 days.
Last-Mile Partner / Handoff Carrier	Poczta Polska, InPost or courier partner.
Customs & Clearance Tips	Parcel locker routing requires accurate Mobile DE contact information.

Sweden

10–28 days; average about 17–22 days.

View all details for Sweden

Primary Service Type	Tracked parcel / postal route.
Average Delivery Days	Average about 17–22 days.
Last-Mile Partner / Handoff Carrier	PostNord or courier partner.
Customs & Clearance Tips	VAT notification and pickup-point selection may affect delivery completion.

Belgium

9–26 days; average about 16–20 days.

Austria

9–26 days; average about 16–20 days.

Switzerland

10–30 days; average about 18–23 days.

Japan

6–18 days; average about 10–14 days.

South Korea

5–16 days; average about 9–13 days.

Australia

8–25 days; average about 14–19 days.

New Zealand

10–28 days; average about 17–22 days.

Singapore

5–15 days; average about 8–12 days.

Malaysia

7–20 days; average about 12–16 days.

Thailand

7–22 days; average about 13–17 days.

India

12–35 days; average about 22–28 days.

Philippines

10–30 days; average about 18–24 days.

Indonesia

10–32 days; average about 19–25 days.

Brazil

20–60 days; average about 35–45 days.

Chile

15–45 days; average about 26–34 days.

United Arab Emirates

8–24 days; average about 14–18 days.

Saudi Arabia

10–32 days; average about 19–25 days.

South Africa

18–55 days; average about 32–42 days.

The country ranges are non-guaranteed operational estimates for typical ecommerce Parcels and are not official 1st guarantees. Actual delivery may vary because of route selection, customs seasonality, air capacity, destination postal workload, local holidays, address quality and failed delivery attempts.

Common Tracking Problems and Solutions

Most 1st tracking problems come from number mismatch, pre-shipment delay, cross-border visibility gaps, customs holds or last-mile carrier actions. The table separates what the recipient can do from what the seller or shipper must do.

Problem & Solution

Problem/status shown

Likely cause

Invalid number

Wrong carrier selected, copied order number, missing characters or not yet activated.

View all details for invalid number

Check first	Remove spaces, compare with seller email and try 17TRACK carrier auto-detection.
Immediate action	Ask the seller for the carrier name and tracking number.
When to escalate	If the seller claims dispatch but cannot provide a trackable number.
Who to contact	Seller first, then 1st only if the number is confirmed as 1st.

Label created / no movement

Electronic data exists but the parcel may still be with the merchant or warehouse.

View all details for label created

Check first	Seller dispatch promise, pickup date and first acceptance scan.
Immediate action	Wait for physical acceptance; do not treat data received as delivery delay.
When to escalate	Escalate to seller after the seller’s handling time has passed.
Who to contact	Seller or marketplace support.

Stuck in transit

Consolidation, line-haul movement, missed scan or customs queue.

View all details for stuck in transit

Check first	Last event location and whether the parcel has entered destination country.
Immediate action	Compare 1st and 17TRACK results for partner events.
When to escalate	When the shipment exceeds the seller’s promised delivery window or marketplace protection period.
Who to contact	Seller for investigation; destination carrier if it already scanned the parcel.

Customs hold

Import data review, tax assessment, prohibited-item inspection or missing recipient information.

View all details for customs hold

Check first	Messages from local carrier, customs broker, seller and marketplace.
Immediate action	Provide requested tax, ID or invoice information only through official channels.
When to escalate	If customs requests seller commercial documents or the hold exceeds the route’s normal range.
Who to contact	Destination carrier, customs broker or seller depending on who requested information.

Delivered but not received

Delivered to mailbox, front desk, parcel locker, neighbor, wrong address or premature scan.

View all details for delivered but not received

Check first	Mailbox, porch, reception, parcel locker, household members, neighbors and proof of delivery.
Immediate action	Contact the destination carrier quickly with the tracking number and delivery address.
When to escalate	If local carrier confirms misdelivery or cannot locate the parcel.
Who to contact	Destination carrier for delivery scan; seller for order refund or replacement.

Return to sender

Failed delivery, unpaid tax, incorrect address, refused shipment or expired pickup period.

View all details for return to sender

Check first	Local notice, pickup deadline, customs notice and address spelling.
Immediate action	Contact the local carrier before the parcel leaves the destination country.
When to escalate	After return dispatch or if the seller must reship.
Who to contact	Destination carrier first; seller for reshipment or refund.

Lost or damaged

No final scan after route investigation, visible damage, missing contents or package mishandling.

View all details for lost or damaged Parcels

Check first	Photos, packaging, invoice, tracking history and seller protection window.
Immediate action	Keep packaging and report damage to seller and final carrier.
When to escalate	When the seller or carrier confirms loss, or the buyer protection deadline approaches.
Who to contact	Seller or shipper normally files carrier-side claims; recipient supplies evidence.

International Shipping, Customs and Carrier Handoffs

1st international tracking is a chain of custody: merchant dispatch, 1st processing, export, air or line-haul transport, destination import, customs release and last-mile delivery. Arrival in the destination country does not mean customs has released the parcel.

International Flow

Stage

Physical custodian/responsible entity

Electronic pre-advice

Merchant, warehouse or 1st system.

View all details for electronic pre-advice

Typical tracking event	Shipment information received.
What is happening	Label data is created before physical acceptance.
Can the tracking number change?	Yes, a postal or last-mile number can be added later.
Normal visibility gap	Until pickup or warehouse scan.
What the customer should do	Ask seller if no handoff follows the handling window.

First-mile pickup and sorting

1st or collection partner.

View all details for first-mile pickup

Typical tracking event	Accepted, received, arrived at facility or departed facility.
What is happening	Parcel is consolidated and prepared for export routing.
Can the tracking number change?	Usually the 1st reference remains; partner number may be linked.
Normal visibility gap	One or more days during consolidation.
What the customer should do	No action unless item or address data is wrong.

Export and line-haul

Export handler, airline, trucker or contracted line-haul partner.

View all details for export and line-haul

Typical tracking event	Departed export facility, airline departure, in transit to destination.
What is happening	Parcel leaves origin logistics network and travels internationally.
Can the tracking number change?	A postal S10 or destination number may appear.
Normal visibility gap	Several days until destination scan.
What the customer should do	Monitor; line-haul gaps are common and not necessarily loss.

Import customs

Destination customs, broker, postal operator or carrier clearance unit.

View all details for import customs

Typical tracking event	Arrived at destination, customs clearance, held by customs or released from customs.
What is happening	Import data, duties, restrictions and inspection may be reviewed.
Can the tracking number change?	Yes, local carrier number may be assigned after release.
Normal visibility gap	Unpredictable; customs time is not guaranteed by 1st.
What the customer should do	Respond to official tax or document requests and avoid unofficial payment links.

Last-mile delivery

Destination postal operator or courier.

View all details for last-mile delivery

Typical tracking event	Arrived at local facility, out for delivery, delivered, pickup notice or exception.
What is happening	Local carrier controls route, delivery attempt, pickup location and proof of delivery.
Can the tracking number change?	Yes, final carrier may use a local identifier.
Normal visibility gap	Until local induction scan appears.
What the customer should do	Use the local carrier page for redelivery, pickup and delivery instructions when available.

Delivery Management and Post-shipment Options

Public recipient self-service features for 1st are not fully confirmed. Most post-shipment options become available only after the destination carrier receives the parcel, while seller-level changes must usually be requested through the merchant.

Delivery Management

Option

Who can request

Address correction before dispatch

Merchant or shipper.

View all details for address correction

Eligibility	Possible only before parcel is exported or handed to a partner.
Deadline/available stage	Earliest stage, before line-haul or local delivery allocation.
Fee	Not publicly confirmed.
Guaranteed?	No; depends on processing stage.
Official action link	Use merchant support or official 1st website contact path.

Redelivery or pickup

Recipient, after local carrier posts a delivery attempt or pickup notice.

View all details for redelivery or pickup

Eligibility	Available only if the destination carrier offers it for that parcel.
Deadline/available stage	After failed attempt or pickup-point assignment, before return deadline.
Fee	Varies by destination carrier.
Guaranteed?	No; local carrier rules apply.
Official action link	Use the destination carrier page shown in tracking events.

Lost, Damaged, Claims, Insurance and Refunds

Tracking inquiries, carrier investigations, insurance claims and seller refunds are different processes. For ecommerce shipments, the seller or contracting shipper usually controls the carrier-side claim, while the recipient supplies evidence and uses marketplace buyer protection if needed.

Claims and Refunds

Process

Use when

Tracking inquiry

The parcel has no update, unclear handoff or a long visibility gap.

View all details for tracking inquiry

Who files	Recipient can ask seller; seller can ask 1st or route provider.
Earliest/latest filing time	No public universal 1st deadline confirmed; use seller protection window.
Required evidence	Tracking number, order ID, last scan, purchase date and shipping address.
Possible outcome	Updated status, partner check or advice to wait for destination scan.
Official link	Official 1st website or merchant support.

Damage or missing contents report

Package arrives damaged, opened or missing items.

View all details for damage report

Who files	Recipient reports to seller; shipper usually files carrier claim if available.
Earliest/latest filing time	Report as soon as discovered; route-specific deadlines are not publicly confirmed.
Required evidence	Photos of outer packaging, inner packaging, label, item damage, invoice and contents.
Possible outcome	Seller replacement, refund, carrier investigation or claim denial.
Official link	Seller support and destination carrier damage procedure.

Marketplace refund

Seller fails to deliver within the promised order protection period.

View all details for marketplace refund

Who files	Buyer files with the marketplace or seller.
Earliest/latest filing time	Follow marketplace order protection rules.
Required evidence	Order page, tracking history, delivery promise and communication records.
Possible outcome	Refund, reshipment, partial refund or dispute decision.
Official link	Marketplace dispute center or seller support.

Shipping Restrictions and Special Handling

Because 1st public route rules are not fully confirmed, shippers must verify the current prohibited and restricted item rules with 1st or the seller’s logistics contract before dispatch. Restricted items can cause export rejection, customs hold, return or disposal.

Shipping Restrictions

Customer Service

For 1st Parcels bought through an ecommerce seller, contact the seller first if the parcel has not been physically accepted, if the address is wrong, or if a refund/reshipment is needed. Contact the destination carrier first after it posts local delivery, pickup or exception scans.

Customer Service

Channel

Verified contact/link

Official website

http://1st56.com/group/index/

View all details for official 1st website

Best for	Carrier identity, official information and carrier-side inquiry route.
Region/language	China-focused website; language availability may vary.
Hours and time zone	Not publicly confirmed.
Information to prepare	Tracking number, seller name, ship date, consignee country, last event and issue description.
Important limitation	Recipient refunds and order cancellations must usually be handled by the seller or marketplace.

Seller or marketplace support

Use the order page or marketplace dispute center.

View all details for seller support

Best for	No first scan, wrong address before dispatch, refund, replacement and carrier investigation request.
Region/language	Marketplace-specific.
Hours and time zone	Marketplace-specific.
Information to prepare	Order ID, 1st tracking number, promised delivery date, screenshots and message history.
Important limitation	The seller may need time to query 1st or the route provider.

Destination carrier

Use the local carrier shown in tracking events.

View all details for destination carrier support

Best for	Out for delivery, failed attempt, pickup, delivered not received, proof of delivery and redelivery.
Region/language	Destination country and local carrier language.
Hours and time zone	Carrier-specific; check local official website.
Information to prepare	Local tracking number, full delivery address, recipient name, phone number and delivery notice.
Important limitation	Local carrier may not change customs data or merchant-level shipment terms.

Ecommerce and Business Tracking

Merchants using 1st should separate consumer tracking from operational tracking. Consumer tracking answers “where is my parcel,” while business tracking needs bulk visibility, carrier recognition, exception monitoring and standardized events across 1st and downstream carriers.

Developer/API Comparison

Option

Provider

Official 1st tracking API

1st

View all details for official 1st tracking API

Carrier coverage	1st only if a current official API is granted.
Primary use	Direct carrier integration for contracted customers.
Authentication	Current public authentication not confirmed.
Tracking/batch/webhook capability	Current public capability not confirmed.
Current developer documentation	No current public developer documentation confirmed from the official page used here.
Migration/deprecation note	Do not implement unofficial endpoints or copied examples without confirmation from 1st.

17TRACK Tracking API

17TRACK

View all details for 17TRACK Tracking API

Carrier coverage	Multi-carrier tracking including supported 1st-related shipments when carrier data is available.
Primary use	Registering tracking numbers, standardizing events and monitoring cross-carrier shipments.
Authentication	17token header with an API key.
Tracking/batch/webhook capability	Registration, tracking lifecycle and API-based integration as documented by 17TRACK.
Current developer documentation	https://api.17track.net/en/doc
Migration/deprecation note	Use the current 17TRACK v2.4 endpoint format shown in the documentation.

FAQ

1. How do I track my 1st package?

Enter the tracking number on the official 1st website or track it with 17TRACK to view available 1st and partner shipment events.

2. Where can I find my 1st tracking number?

Look in the seller’s shipping email, marketplace order page, receipt, label record or logistics dashboard, and ask the seller if only an order number is shown.

3. What does a 1st tracking number look like?

1st does not publish a complete public number rule, so a trackable identifier may be a 1st reference, a merchant reference, a postal S10 number or a destination last-mile number.

4. When will my first 1st tracking update appear?

The first meaningful update usually appears after physical acceptance, not when the seller creates shipment data.

5. Why is my 1st tracking not updating?

1st tracking may stop temporarily during consolidation, export line-haul, customs processing or partner handoff, especially before the destination carrier posts its first scan.

6. How long does 1st delivery take?

1st delivery time varies by route, customs and last-mile carrier; public official guaranteed delivery standards are not confirmed for the general routes described here.

7. What should I do after a 1st delivery attempt failed?

Use the destination carrier’s notice or tracking page for redelivery or pickup, and contact the seller if the address or customs data is wrong.

8. What if 1st tracking says delivered but I did not receive the parcel?

Check mailbox, reception, parcel locker, neighbors and household members first, then ask the destination carrier for delivery details and notify the seller.

9. How do I report a lost or damaged 1st package?

Keep the packaging, take photos, save the tracking history and contact the seller, because the contracting shipper normally controls the carrier-side claim.

10. How do I contact 1st customer service?

Use the official 1st website for carrier information, but contact the seller first for order refunds, no first scan, address changes before dispatch or marketplace disputes.

11. Does 1st always deliver the parcel in the destination country?

No, 1st may arrange the cross-border route while a destination postal operator or courier performs final delivery after import handoff.

12. Can a 1st parcel receive a new tracking number after export?

Yes, a postal S10 number or destination carrier number can be linked after export or import, and 17TRACK may show both identifiers when data is available.

13. Does “customs clearance in progress” mean 1st has lost the parcel?

No, customs clearance means import or export authorities, brokers or carrier clearance units are reviewing the shipment; it is not the same as loss or final delivery.

14. Who can change the address on a 1st shipment?

Before dispatch, the seller or shipper may request a correction; after local handoff, the destination carrier’s rules control any delivery instructions.

15. Can businesses track 1st shipments through an API?

A current public official 1st tracking API is not confirmed, but businesses can use the 17TRACK Tracking API for multi-carrier tracking workflows.

16. Can 17TRACK refund or compensate a 1st shipment?

No, 17TRACK is an independent tracking platform and cannot approve refunds, claims, customs release, redelivery or address changes for 1st shipments.

Tracking API

# 1. 1st official tracking API
# Current public official tracking API not confirmed.
# Do not implement unofficial 1st endpoints unless 1st provides current
# endpoint, HTTP method, authentication, headers and request body.

# 2. 17TRACK API
# Register a 1st tracking number with 17TRACK.
# CARRIER_CODE is left as a placeholder because a current 17TRACK carrier code
# for 1st was not publicly confirmed in the sources used for this page.

curl -X POST "https://api.17track.net/track/v2.4/register" \
  -H "17token: YourKey" \
  -H "Content-Type: application/json" \
  -d '[
    {
      "number": "TRACKING_NUMBER",
      "carrier": "CARRIER_CODE"
    }
  ]'