Mrsool Tracking

Please enter the Mrsool tracking number to check the latest shipping status.

TRACK

About MRSOOL

MRSOOL is an on-demand delivery platform established in 2015. Its official description focuses on connecting customers with registered couriers who can obtain or send items within a city, rather than presenting MRSOOL as a conventional postal carrier or international parcel network.

Field	Verified information
Official name	MRSOOL
Official website	https://mrsool.co/
Carrier type	On-demand delivery platform with a registered courier network.
Primary region	Saudi Arabia; the official About page describes service across Saudi cities.
Established	2015.
Head office shown on the official website	Riyadh, Saudi Arabia.

MRSOOL’s delivery relationship is order-specific: a customer places a request in the platform, a courier performs the requested pickup or delivery, and the order is managed through the MRSOOL experience. A merchant, courier, or store may therefore be the party able to clarify an order-level issue.

Carrier Entity Relationships

Entity	Relationship to MRSOOL
MRSOOL	MRSOOL operates an on-demand platform for requesting goods, errands, and delivery services.
Registered couriers	Registered couriers perform the local pickup, purchase, or delivery requested through MRSOOL.
Stores and partners	Stores and business partners can present products through MRSOOL for customer ordering and delivery.
MRSOOL app	The app is the customer-facing place to request services and follow the associated order experience.
17TRACK	17TRACK is an independent tracking platform; it does not operate MRSOOL deliveries or decide order disputes.

Quick Answer

For a MRSOOL order, start with the order view in the MRSOOL app or contact MRSOOL through its official contact form. 17TRACK can only show events when a compatible tracking identifier and carrier data are provided; it does not create an order record, change an address, issue a refund, or approve a claim.

Pro Tip: An order number, merchant reference, or in-app request identifier may not be a conventional parcel tracking number. If 17TRACK returns no result, check the MRSOOL order screen first and confirm whether the request has been accepted by a courier.

How to Track MRSOOL Packages

MRSOOL’s official website presents the app as the service entry point. Use the order record rather than guessing a parcel format.

Step	Action
1. Locate the record	Open the relevant MRSOOL request or order in the app and identify its current status and reference.
2. Confirm the event	Compare the latest status with the pickup location, recipient location, merchant, and courier information shown for that request.
3. Use 17TRACK when applicable	Enter a genuine compatible parcel tracking number at 17TRACK; do not substitute an order number unless the system identifies it as trackable.
4. Escalate the right issue	Use MRSOOL’s official contact form for order, courier, store, complaint, or suggestion matters.

Tracking Number Formats and Examples

The supplied official MRSOOL pages describe an app-based, on-demand order model and do not publish a carrier-issued parcel numbering specification. A visible order reference should therefore be treated as an order identifier unless the MRSOOL order or a connected delivery partner explicitly labels it as a tracking number.

Tracking Number Format

Identifier family	Normalized pattern
MRSOOL order or request reference	Order-specific value shown in the MRSOOL customer experience; no public format is specified in the reviewed official pages.
Merchant order reference	A store or partner reference supplied for the purchase; it is not automatically a MRSOOL tracking number.
Connected parcel tracking number	The format belongs to the postal or parcel operator that issued it, if a separate parcel shipment is involved.

Do not infer a carrier, service, destination, or delivery promise from a prefix alone. Preserve the identifier exactly as displayed, then ask MRSOOL or the merchant which system issued it.

Tracking Statuses and Meanings

Status wording can differ between an app order and a parcel carrier scan. The responsible party is the party currently controlling the next physical step.

Status Quick Lookup

Status	What it means
Request created	A customer request exists; a courier or store action may still be pending.
Courier assigned	A courier has been associated with the request; pickup or purchase may still be ahead.
Picked up or collected	The app indicates that the courier has obtained the requested item; confirm the exact wording in the order.
Out for delivery	The courier is performing the final delivery step; keep the phone reachable and verify the address.
Delivered	The order is marked complete in the relevant system; check the delivery location and contact support if the item is missing.
Cancelled or returned	The original fulfillment path did not complete; the customer should review the order record and contact the responsible merchant or MRSOOL.

Services and Delivery Times

MRSOOL’s official service descriptions cover city-based, on-demand fulfillment. They do not establish a universal published delivery standard or a guaranteed delivery time for every request.

Service Comparison

Service	Best for
Order Anything	Food, pharmacy, groceries, beauty supplies, car parts, medicines, and other requested goods.
Send It	Sending or receiving an item between specified locations within the city.
Get Me	Finding and requesting items from nearby stores.
Moaaqeb	Delegating government or commercial procedures to a MRSOOL agent.
Battery Jump and Gas Delivery	Local assistance and delivery requests described on the official home page.

Delivery Time

Request type	Timing guidance
City delivery request	The official description says delivery can occur within minutes for the Send It service, but the actual time depends on the request and operational conditions.
Store or restaurant order	The order timeline depends on store preparation, courier availability, distance, traffic, and customer coordination.
Special request or agent task	Timing is request-specific and should be confirmed in the MRSOOL order experience.

Destination Country Delivery Times

A country-by-country international delivery table does not apply to the city-focused services described in the reviewed official MRSOOL materials. MRSOOL’s published service descriptions do not establish an international postal or parcel delivery network, destination-country standards, or foreign last-mile handoffs.

Common Tracking Problems and Solutions

For a MRSOOL order, diagnose the order state before treating the issue as a parcel-carrier problem.

Problem & Solution

Problem or status shown	Check first and immediate action
No result in 17TRACK	Confirm that the value is a parcel tracking number rather than a MRSOOL order or merchant reference, then use the MRSOOL order record.
No courier assigned	Review the request details and wait for the platform assignment; contact MRSOOL if the order requires intervention.
Long gap after acceptance	Check the pickup, merchant, address, and latest in-app message before escalating with the order reference.
Delivery exception or failed delivery	Verify phone availability and address instructions, then contact the courier through the order flow where possible.
Delivered but not received	Check the entrance, reception desk, household members, neighbors, and any delivery message; then contact MRSOOL and the merchant promptly.
Missing, incorrect, or damaged item	Keep the packaging and photographs, record the item discrepancy, and submit a complaint through the official contact route.
Cancelled or returned request	Review the cancellation reason and payment record; the merchant or MRSOOL must clarify any refund question.

International Shipping, Customs and Carrier Handoffs

The reviewed official MRSOOL pages describe local, city-based fulfillment and do not describe MRSOOL as an international postal operator, customs broker, or cross-border line-haul carrier. An international parcel with a separate postal or courier number must be investigated with the operator that issued that number.

International Flow

Stage	Responsible party and customer action
Origin shipment	The originating merchant or parcel carrier controls acceptance and export processing; MRSOOL should not be assumed to have issued the number.
Customs and line-haul	The relevant origin, transit, or destination authorities and carriers control clearance and transport; customs arrival does not itself mean release.
Destination delivery	The destination carrier controls final delivery when a parcel network is involved. Query that carrier using the same or a linked tracking identifier.

Customer Service

MRSOOL’s official contact page provides an online inquiry and complaint route, an email address, and a Riyadh address with stated office hours.

Customer Service

Channel	Verified contact or link
Online contact form	MRSOOL Get in touch; suitable for inquiries, complaints, suggestions, and other messages.
Email	info@MRSOOL.co; include the order reference and a concise description of the issue.
Office information	The official site lists Riyadh, Saudi Arabia, and Sunday–Thursday, 9:00 AM–6:00 PM for the displayed contact information.
Information to prepare	Prepare the order reference, request date, pickup and delivery locations, merchant, latest status, contact details, photographs, and payment or value evidence where relevant.

FAQ

Basic FAQs

1. How do I track my MRSOOL order?

Open the relevant order in the MRSOOL app and review its current status, courier, and request details.

2. Where can I find my MRSOOL order reference?

Look in the MRSOOL order record or customer messages associated with the request.

3. Is a MRSOOL order reference the same as a parcel tracking number?

No; an order reference identifies the platform request, while a parcel tracking number is issued by a parcel operator when one is involved.

4. When does the first MRSOOL status appear?

The first visible status appears after the request is created in the platform, while courier and pickup events depend on fulfillment progress.

5. Why is my MRSOOL order not updating?

The request may still be awaiting a courier, store action, pickup, or customer coordination; check the order messages before contacting support.

6. How long does MRSOOL delivery take?

Timing is request-specific; the official site describes city delivery and says some Send It deliveries can occur within minutes, subject to operational conditions.

7. What should I do after a failed MRSOOL delivery?

Confirm the address and phone availability, review the order messages, and contact the courier or MRSOOL through the order support route.

8. What should I do if MRSOOL says delivered but I cannot find the item?

Check the entrance, reception desk, household members, and neighbors, then report the missing delivery to MRSOOL promptly.

9. How do I report a lost or damaged MRSOOL item?

Keep packaging and photographs, document the problem, and submit a complaint through the official MRSOOL contact page.

10. How can I contact MRSOOL?

Use the official contact form or email info@MRSOOL.co and include the order reference, locations, latest status, and requested resolution.

Expert FAQs

11. Is MRSOOL a postal carrier?

MRSOOL presents itself as an on-demand delivery platform with registered couriers, not as a conventional postal operator.

12. Who physically handles a MRSOOL delivery?

The registered courier associated with the request performs the relevant pickup, purchase, or delivery step described by the order.

13. Does MRSOOL publish UPU S10 or parcel-number formats?

The reviewed official MRSOOL materials do not publish a UPU S10 or dedicated parcel-number specification, so a separate carrier’s identifier should not be attributed to MRSOOL automatically.

14. Does MRSOOL provide international customs tracking?

The reviewed official service descriptions focus on city-based fulfillment and do not describe an international customs-tracking network.

15. Can a merchant use MRSOOL for business delivery?

Yes; the official partnership page describes MRSOOL for Business as a channel for displaying products and delivering them to customers.

16. Can 17TRACK change a MRSOOL order status?

No; 17TRACK can aggregate available carrier events but cannot operate the order, reassign a courier, or change a MRSOOL decision.

Tracking API

17TRACK API reference

// 1. Current public official MRSOOL tracking API:
 // Current public official tracking API not confirmed in the reviewed official MRSOOL pages.

 // 2. 17TRACK API:
 POST https://api.17track.net/track/v2.4/register
 Headers:
   17token: YourKey
   Content-Type: application/json

 Body:
 [
   {
     "number": "TRACKING_NUMBER",
     "carrier": "CARRIER_CODE"
   }
 ]

 // CARRIER_CODE must be confirmed from current 17TRACK carrier documentation.
 // Replace TRACKING_NUMBER with a compatible parcel identifier.