ZAJEL Tracking
Please enter the ZAJEL tracking number to check the latest shipping status.
About ZAJEL
ZAJEL is a UAE courier and logistics company founded in 2008. ZAJEL provides domestic courier delivery across the UAE and international delivery by road, air and sea, serving B2B, B2C, C2C, government, banking and e-commerce customers. ZAJEL can operate from first-mile pickup through last-mile delivery, while its terms also allow agents and subcontractors to perform part of a shipment.
| Verified field | ZAJEL information |
|---|---|
| Official name and website | ZAJEL; https://www.zajel.com/ |
| Carrier type | UAE domestic courier and international logistics provider. |
| Primary region | United Arab Emirates, with international services covering more than 200 countries according to the official website. |
| Tracking page | Track your shipment on ZAJEL. |
| Founded | 2008. |
Carrier Entity Relationships
| Entity | Relationship to ZAJEL |
|---|---|
| ZAJEL | ZAJEL is the canonical courier entity responsible for booking, pickup, shipment processing and delivery services described on its website. |
| Domestic courier | ZAJEL operates UAE domestic courier services with shipment visibility from pickup to delivery. |
| International road, air and sea freight | ZAJEL offers international transport through road, air and sea services and a network of suppliers and shipping partnerships. |
| Agents and service providers | ZAJEL may subcontract all or part of transport, so an event can reflect an agent or service provider handling a shipment stage. |
| 17TRACK | 17TRACK is an independent platform that may aggregate available ZAJEL tracking events; it does not transport or investigate shipments. |
Quick Answer
Enter the ZAJEL shipment number on the official ZAJEL tracking page or in 17TRACK. ZAJEL states that up to 10 shipments can be tracked by separating numbers with commas or spaces. If no result appears, check that you entered a shipment number rather than an order number, then ask the sender to confirm that the consignment was handed to ZAJEL. 17TRACK is independent and cannot change an address, issue a refund or approve a claim.
How to Track ZAJEL Packages
Use the shipment number shown on the ZAJEL consignment note, receipt, shipping label or sender’s dispatch message. An order number, merchant reference or payment number is not necessarily a ZAJEL tracking identifier.
| Route | Steps and action |
|---|---|
| Official ZAJEL tracking | Open the official website, choose shipment tracking, enter the shipment number, and review the newest and previous statuses. |
| 17TRACK | Open 17TRACK, enter the shipment number, and allow automatic carrier identification or select ZAJEL when offered. |
| Multiple shipments | ZAJEL’s website says that up to 10 numbers may be entered together using commas or spaces. |
| No number or no scan | Ask the sender for the consignment number and physical handoff status. A label or booking record may exist before ZAJEL records pickup. |
Tracking Number Formats and Examples
ZAJEL’s supplied public pages identify the shipment number as the tracking input but do not publish a single universal length or prefix rule. Do not infer service, origin or delivery responsibility from a prefix alone; use the official tracker or 17TRACK recognition.
| Identifier family | Normalized pattern |
|---|---|
| ZAJEL shipment number | Service-specific alphanumeric or numeric identifier; use the exact number printed on the consignment note or shipment message. |
| Merchant order/reference | Merchant-created reference; it may identify an order but is not necessarily searchable by ZAJEL. |
| International partner identifier | A partner or subcontractor may issue an additional identifier; the number can remain different from the ZAJEL shipment number. |
Tracking Statuses and Meanings
| Status or stage | Meaning and next action |
|---|---|
| Shipment created / booked | Shipment data or booking exists; physical acceptance may not yet have occurred. The sender should confirm pickup or handover. |
| Picked up / received | ZAJEL has recorded custody. Processing and line-haul movement normally follow. |
| In transit | The shipment is moving between facilities or transport stages. Check again after the next operational scan. |
| Customs or handover | Documentation, customs processing or a partner transfer may be taking place; arrival at customs is not proof of release. |
| Out for delivery | A delivery route has been assigned. Keep the address reachable and follow any local delivery contact instructions. |
| Delivered / proof of receipt | A delivery event has been recorded. If the parcel is missing, check the delivery location, household, reception desk and sender records before escalating. |
| Exception / returned | A delivery or transport issue requires review. The sender should contact ZAJEL with the consignment details, especially when customs or address information is involved. |
Services and Delivery Times
ZAJEL publishes a 24-hour UAE delivery statement for its domestic Standard courier and EXPRESS Courier services, measured from pickup on the domestic service page. International timing depends on origin, destination, transport mode, booking terms, customs and partners.
Service Comparison
| Service | Best for |
|---|---|
| Standard courier | Domestic UAE documents and parcels. |
| ZAJEL EXPRESS | Domestic express delivery and international express import/export booked to an agreed transit time. |
| Cash-on-delivery | Domestic e-commerce orders where ZAJEL collects payment and provides proof of receipt. |
| Return Service | Documents and parcels returned from the consignee as proof of receipt. |
| GCC road freight, air freight and sea freight | Regional road transport and international cargo by air or sea. |
Delivery Time
| Service | Published standard |
|---|---|
| Domestic Standard courier | Within 24 hours of pickup anywhere in the UAE; this is presented as a service statement, not a separately stated money-back guarantee. |
| Domestic ZAJEL EXPRESS | Within 24 hours of pickup according to the domestic service page. |
| International services | Transit time is stipulated at booking for ZAJEL EXPRESS; air, sea and GCC road timing depends on the quotation and route. |
Destination Country Delivery Times
| Destination region | Published planning basis |
|---|---|
| GCC destinations | GCC road freight is offered; obtain the route-specific quote and transit time before booking. |
| Other international destinations | ZAJEL states that international delivery covers more than 200 countries through road, air and sea options; destination-specific timing is determined by the selected service, route, customs and delivery partner. |
Common Tracking Problems and Solutions
| Problem | Immediate action |
|---|---|
| Invalid number or no result | Remove copied spaces or punctuation, verify the shipment number with the sender, and try the official ZAJEL tracker. |
| Label created or no first scan | Ask whether ZAJEL physically collected the shipment; booking data does not by itself prove acceptance. |
| No update or stuck in transit | Review the last scan and route, allow for transport or partner visibility gaps, then open a ZAJEL support ticket if the delay threatens delivery. |
| Customs delay | The sender should check declarations, invoices, duties and requested documents; customs authorities control release. |
| Address problem or failed delivery | Contact ZAJEL promptly with the complete address and phone number; the sender may need to authorize corrections. |
| Delivered but not received | Check the entrance, reception, household members, neighbours and proof of receipt, then contact ZAJEL and the sender. |
| Lost, damaged or returned | Preserve packaging and evidence, record the last scan, and have the consignor contact ZAJEL under the applicable terms. |
International Shipping, Customs and Carrier Handoffs
ZAJEL’s international services use road, air and sea transport and may involve suppliers, agents or subcontractors. A customs or destination scan shows a process stage, not necessarily final clearance or delivery.
| Stage | Customer interpretation |
|---|---|
| Booking and pickup | ZAJEL receives the consignment and records shipment data; the sender must provide accurate address and declaration information. |
| Export processing and customs | Documents and goods may be examined or assessed before export; customs can impose duties, penalties or holds. |
| Road, air or sea line-haul | The shipment moves under the booked route. Scan frequency can decrease between facilities or transport partners. |
| Partner handoff and import clearance | An agent, supplier, carrier or customs authority may handle the next stage; the tracking number may remain the same or an additional partner identifier may appear. |
| Destination delivery | The responsible delivery party completes last-mile delivery and records delivery or proof of receipt. |
Lost, Damaged, Claims, Insurance and Refunds
ZAJEL’s terms distinguish transport claims from tracking inquiries and state that the consignor must make a claim in writing within 10 days of the claim arising. The terms also state that insurance is arranged only on the consignor’s express written instructions.
| Process | Use and filing rule |
|---|---|
| Written transport claim | The consignor files in writing within 10 days of the claim arising and must have paid transport charges. |
| Insurance request | Insurance is not automatic; the consignor must give express written instructions and the insurer’s conditions apply. |
| Tracking inquiry | Use the shipment number, latest scan and consignment details to request operational assistance; this is not approval of compensation. |
Shipping Restrictions and Special Handling
| Category | Rule and tracking impact |
|---|---|
| Hazardous or combustible goods | Not accepted except under special arrangements; transport can be refused, stopped or delayed. |
| Illegal or prohibited goods | Goods prohibited by applicable law may be refused or abandoned; check the route-specific rules before booking. |
| Incorrect declaration or undervaluation | The shipment may be returned at the consignor’s expense or stopped, and customs penalties or costs may apply. |
| Packaging and labelling | The consignor is responsible for correct description, value, address, label and consignment note. |
The official terms say that a detailed prohibited-goods list is available on request. Obtain the current rules for the exact origin, destination, transport mode and commodity.
Customer Service
| Channel | Verified contact or purpose |
|---|---|
| Phone | 600531111; the official quotation page lists Monday–Saturday, 08:00–18:00. Confirm applicability before calling. |
| Support ticket | Use the Support Ticket link on the official website for tracking or service issues. |
| Office visit | Official locations shown include Dubai, Abu Dhabi and Al Ain offices. |
| Information to prepare | Shipment number, sender and recipient details, pickup date, service, last scan, address, contents and photographs where relevant. |
Ecommerce and Business Tracking
ZAJEL advertises e-commerce delivery, mailroom management, customs clearance and business services. A merchant should retain the ZAJEL shipment number and its own order reference separately so customer-service teams can reconcile delivery events.
Developer/API Comparison
| Option | Provider |
|---|---|
| Official ZAJEL integration | ZAJEL |
| Multi-carrier tracking API | 17TRACK |
The supplied official ZAJEL pages describe website tracking and business services but do not provide a current public API specification. Businesses should contact ZAJEL for integration terms. 17TRACK’s API is suitable for multi-carrier workflows subject to its current documentation and account requirements.
FAQ
Basic FAQs
Enter the shipment number on the official ZAJEL website or track it with 17TRACK to view available shipment events.
Look on the ZAJEL consignment note, receipt, shipping label or dispatch message from the sender.
ZAJEL’s public pages do not state one universal format, so use the complete shipment number supplied by the sender.
The first scan appears after the shipment data is recorded and the physical handoff or pickup has been processed; booking alone may not show movement.
The parcel may be between scans, awaiting a partner handoff or undergoing customs processing; check the last event and contact the sender or ZAJEL when delivery is at risk.
ZAJEL states that Standard courier and ZAJEL EXPRESS deliver within the UAE within 24 hours of pickup.
Check the address and phone details, then contact ZAJEL promptly so the delivery record and next action can be reviewed.
Check the delivery location, reception desk, household members and neighbours, then request proof of receipt and involve the sender.
The consignor should make a written claim within 10 days of the claim arising and preserve packaging, shipment records and value evidence.
Use the official Support Ticket route or call 600531111 during the hours published on ZAJEL’s quotation page.
Expert FAQs
ZAJEL states a 24-hour domestic service standard and says ZAJEL EXPRESS international timing is stipulated at booking; these statements should not be treated as a money-back guarantee unless the booking terms expressly say so.
Yes, ZAJEL’s terms allow subcontracting or use of agents, which explains why an international event may identify a different handling party.
No; arrival, examination, assessment and release are separate stages, and customs authorities control clearance.
The consignor is responsible for the correctness of information and declarations and may bear customs penalties or return costs under ZAJEL’s terms.
Yes; ZAJEL’s homepage says that up to 10 shipments can be entered together with commas or spaces.
No; ZAJEL’s terms state that insurance is arranged only on the consignor’s express written instructions.
A current public ZAJEL API specification is not described on the supplied official pages, so businesses should ask ZAJEL directly and use 17TRACK documentation for a separate multi-carrier integration.
Tracking API
// Carrier official API:
// Current public official ZAJEL tracking API not confirmed.
//
// 17TRACK API
// Documentation: https://api.17track.net/en/doc
POST https://api.17track.net/track/v2.4/register
17token: YourKey
Content-Type: application/json
[
{
"number": "TRACKING_NUMBER",
"carrier": "CARRIER_CODE"
}
]
// Confirm the current ZAJEL carrier code in 17TRACK documentation
// before production use; do not infer it from the brand name.
Sources & References
- ZAJEL | Courier & Services — official website and shipment tracking. ZAJEL
- About ZAJEL. ZAJEL
- Domestic Courier Service. ZAJEL
- International Courier Services. ZAJEL
- Service Details. ZAJEL
- Terms & Conditions. ZAJEL
- Shipping Rates Calculator and Contact Hours. ZAJEL
- 17TRACK API Documentation. 17TRACK
17TRACK is an independent tracking platform and is not affiliated with ZAJEL.
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