Take Send Tracking

Please enter the Take Send tracking number to check the latest shipping status.

http://www.takesend.com/

TRACK

About Take Send

Take Send is the English brand name used by Shenzhen Taijia Logistics Co., Ltd., a China-based cross-border logistics company. Take Send provides international courier agency services, postal channels, dedicated small-parcel routes, FBA first-mile logistics, warehousing and fulfilment for cross-border sellers.

Fact	Verified information
Official name	Shenzhen Taijia Logistics Co., Ltd. (深圳市泰嘉物流有限公司).
Brand	Take Send.
Official website	https://www.takesend.com/
Carrier type	Cross-border logistics provider, freight-forwarding and fulfilment operator, and international courier agent.
Primary region	China origins, with international delivery solutions for global buyers.
Founded	2009.
Headquarters	Shenzhen, China, in the Guangdong–Hong Kong–Macao Greater Bay Area.
Tracking page	Take Send Track

Carrier Entity Relationships

Entity	Relationship
Take Send	Take Send is the customer-facing brand of Shenzhen Taijia Logistics Co., Ltd. and manages cross-border logistics solutions.
International courier partners	DHL, UPS, FedEx, Aramex, Toll, DPEX and DPD are described by Take Send as strategic or agency partners; the partner that physically carries a shipment depends on the selected channel.
Postal partners	USPS, EMS, Royal Mail International, Singapore Post, PostNL and China Post are listed as cooperation channels, not as alternate names for Take Send.
Take Send Track	The official tracking page presents shipment categories including outbound, in transit, exception, signed, investigation and returned items.
17TRACK	Take Send states that its logistics system has been connected with 17TRACK; 17TRACK independently aggregates available events and does not transport the parcel.

Quick Answer

Enter the shipment tracking number from the seller, shipping label or Take Send receipt into the official Take Send Track page or into 17TRACK. If no result appears, first check that you entered a tracking number rather than an order number, remove spaces or punctuation, and allow time for the first physical acceptance scan. 17TRACK is independent and cannot change an address, issue a refund or approve a claim.

How to Track Take Send Packages

Use the official tracking page when you need Take Send’s internal shipment categories, and use 17TRACK when you need a consolidated view across Take Send and a postal or courier handoff partner.

Step	Action
1	Copy the tracking number from the dispatch email, marketplace shipment page, Take Send label, receipt or seller message.
2	Open the official Take Send Track page or 17TRACK and enter the identifier without adding an order number.
3	Review the newest event, location, exception wording and any listed destination partner.
4	If the number is not recognized, ask the seller to confirm the channel, carrier-issued identifier and physical handoff status.

An order number identifies a purchase; a reference number identifies a merchant record; a label number may identify a created shipping label. Only the carrier or channel tracking identifier normally exposes transport events. Take Send’s public pages do not publish a universal number-length rule, so prefix-only identification should not be treated as conclusive.

Tracking Number Formats and Examples

Take Send operates multiple postal, express and dedicated-line products, so the identifier may be issued by Take Send, an origin postal operator, an express partner or the destination last-mile carrier. A number that Take Send can display is not necessarily a number issued by Take Send.

Tracking Number Format

Identifier family

Normalized pattern

Take Send internal or dedicated-line ID

Alphanumeric pattern varies by channel; use the complete string shown on the label or dispatch record.

View all details for Take Send internal or dedicated-line IDs

Issued by	Take Send or a channel provider may issue the identifier.
Typical use	Dedicated small-parcel routes, warehouse dispatch and internal shipment control.
Where seen	Seller systems, shipping labels, receipts and the official Take Send tracking page.
Caveat	Take Send’s public pages do not state one universal length or prefix rule.

UPU S10 postal number

AA#########CC, with two service letters, eight serial digits, one check digit and a two-letter country code.

View all details for UPU S10 postal numbers

Issued by	Usually the origin postal operator, not automatically Take Send.
Typical use	International registered, parcel, tracked or express postal products.
Where seen	Postal receipt, label, marketplace dispatch message and destination postal tracking.
Caveat	The prefix suggests a service family but cannot by itself prove the exact product or current custodian.

Express partner ID

Partner-specific numeric or alphanumeric format; retain all leading zeroes and characters.

View all details for express partner identifiers

Issued by	DHL, UPS, FedEx, Aramex, DPD, Royal Mail, USPS or another selected partner may issue it.
Typical use	International express, FBA delivery and destination last-mile service.
Where seen	Partner label, Take Send shipment record or marketplace tracking page.
Caveat	A shipment can have more than one associated identifier during handoff.

Merchant order or reference ID

Seller-defined text or digits; format is unrelated to a carrier tracking standard.

View all details for merchant order or reference IDs

Issued by	The marketplace, merchant or warehouse system.
Typical use	Order lookup, customer service and seller fulfilment reconciliation.
Where seen	Order confirmation and account pages.
Caveat	It may return no transport events when entered into a carrier tracker.

Normalize by copying the identifier exactly, then test the official Take Send page and 17TRACK. For international postal mail, the origin postal number can remain active after a destination postal operator receives the item. GS1, SSCC and warehouse references should not be assumed to be consumer parcel tracking numbers.

Tracking Statuses and Meanings

Take Send’s tracking interface groups shipments into operational categories. The event wording and responsible party can change when a parcel moves from Take Send’s network to a postal or express partner.

Status Quick Lookup

Status

Lifecycle stage

Not online / label created

Pre-shipment

View all details for label created

What it means	Shipment data may exist without a physical acceptance scan.
Responsible party	Usually the shipper, warehouse or first-mile operator.
Next step	Wait for acceptance or ask the seller whether the parcel was handed over.
Action	Do not treat label creation as proof that Take Send received the goods.

Out of warehouse / in transit

Accepted, sorted or moving through line-haul.

View all details for Take Send in-transit events

What it means	A handling, sorting or transport event has been recorded.
Responsible party	Take Send or the contracted line-haul or delivery partner, depending on the event.
Next step	Further departure, arrival, customs or last-mile scans may follow.
Action	Compare the newest scan with the promised service information from the seller.

Exception / investigating

Problem handling

View all details for Take Send exceptions

What it means	Address, customs, routing, delivery or data issue requires review.
Responsible party	The party holding the shipment or the party able to correct the issue.
Next step	A request for information, re-delivery or return decision may be recorded.
Action	Contact the seller or Take Send with the tracking number and complete address.

Signed / delivered

Final delivery

View all details for Take Send delivered events

What it means	A delivery scan or signature event was recorded by the responsible last-mile operator.
Responsible party	The destination delivery partner or local carrier.
Next step	Review proof of delivery or contact the local delivery office.
Action	Check the address, safe place, household members, reception desk and neighbours before escalating.

Services and Delivery Times

Take Send’s published portfolio includes international small parcels and E邮宝, international express, EMS, dedicated lines, FBA first-mile solutions and cloud-warehouse fulfilment. The official pages do not publish one universal delivery standard for all routes; delivery depends on product, origin, destination, customs and the final carrier.

Service Comparison

Service	Best use
International express	Time-sensitive international parcels and documents.
International small parcel / E邮宝	Cross-border e-commerce orders where postal or economy routing is selected.
Dedicated lines	Destination-specific routes, including United States, Europe and United Kingdom solutions.
FBA first-mile	Amazon inventory movement with air transport, customs clearance and destination delivery.
Take Send Cloud Warehouse	Storage, one-piece fulfilment, split or consolidated parcels, packing, labelling, inspection and photographs.

Delivery Time

Service	Delivery planning rule
Express and FBA routes	Obtain the route-specific estimate from Take Send; the public company pages do not state a single global standard or guarantee.
Postal and dedicated small parcels	Allow for origin processing, line-haul, customs, partner handoff and local delivery; no universal published window applies to every destination.
Cloud warehouse fulfilment	Dispatch timing depends on order receipt, stock, packing and the selected outbound service.

Destination Country Delivery Times

Destination country or region	Planning information
United States	Take Send offers United States dedicated-line solutions with final delivery described as USPS, DHL, UPS or FedEx depending on the channel; request a route-specific estimate.
United Kingdom	The United Kingdom dedicated line may use Royal Mail or Yodel for final delivery; customs and handoff scans can affect visibility.
European destinations	European DDP and dedicated-line products are published, with destination delivery dependent on customs, VAT arrangements and the selected last-mile partner.
Other global destinations	Take Send states that its postal, express and dedicated-line portfolio serves global buyers; confirm the exact destination route and estimate before dispatch.

Common Tracking Problems and Solutions

The right escalation path depends on whether the parcel is still with the seller, Take Send, customs or the destination last-mile partner.

Problem & Solution

Problem or status	First action
Invalid number	Copy the identifier again, remove punctuation and ask the seller whether it is an order ID or a carrier tracking number.
No tracking events	Ask whether the parcel has physically been handed to Take Send; label creation is not acceptance.
Long time without update	Check the last scan, destination and selected service, then ask the seller or Take Send to investigate.
Shipping partner handoff	Treat electronic pre-advice separately from physical receipt and look for the partner’s first acceptance scan.
Customs hold	Prepare invoice, identity, tax or product information and follow the request from the customs or delivery authority.
Delivery exception or failed delivery	Check the address and local delivery instructions; contact the seller or current last-mile carrier promptly.
Delivered but not received	Check the delivery location, household, reception desk, safe place and neighbours, then request proof of delivery and contact the local carrier.
Returned to sender	Ask the seller why it was returned and whether a corrected address or new shipment is required.
Lost or damaged parcel	Preserve packaging and photographs and ask the shipper to open the carrier inquiry or claim.

International Shipping, Customs and Carrier Handoffs

Take Send’s international products combine origin handling, air transport or line-haul, customs services and destination delivery. Arrival at a destination exchange office does not by itself prove customs release.

International Flow

Stage	What to expect
Order and label	The seller or Take Send creates shipment data; no physical acceptance is proven yet.
Origin pickup and sorting	Take Send or an origin channel receives, weighs, sorts and prepares the parcel.
Export processing	Security, export documentation and outbound transport are arranged.
Line-haul	The parcel moves by the selected air or dedicated route; scan gaps can occur between facilities.
Destination customs	The destination authority may request documents, taxes or duties before release.
Partner handoff	A postal or express partner receives the physical parcel; its first acceptance scan is different from electronic pre-advice.
Last mile	The destination partner attempts delivery, pickup or return according to local rules.

Take Send lists DHL, UPS, FedEx, USPS, EMS, Aramex, Royal Mail International, Singapore Post, PostNL and China Post among its cooperation channels. The actual custodian should be identified from the latest event and the selected service, not from the brand name alone.

Delivery Management and Post-shipment Options

Public Take Send material confirms customer service, pickup, inquiry, problem-shipment handling and claims support. Address changes, interception, redirection, delivery appointments and guaranteed re-delivery should be requested only when the selected carrier confirms eligibility.

Option	Who should request it
Shipment inquiry	The shipper or seller should contact Take Send with the tracking number and latest scan.
Address correction or re-delivery request	The shipper should ask Take Send or the current last-mile partner before the parcel is returned.
Proof of delivery	The recipient or seller should request it from the delivery partner or Take Send where available.
Pickup or hold	The recipient should follow the local partner’s notice and identification requirements.

Lost, Damaged, Claims, Insurance and Refunds

A tracking inquiry, transport investigation, insurance claim, postage refund and marketplace refund are separate processes. Take Send’s official material describes inquiry and claims support, but filing rules depend on the contracted product and shipper account.

Process	Use when
Tracking inquiry	Events are missing, contradictory or require location clarification.
Transport investigation	The shipper believes the parcel is delayed, lost or incorrectly delivered.
Damage or insurance claim	Goods or packaging arrived damaged, or the shipment is covered by an agreed insurance option.
Seller or marketplace refund	The buyer seeks a commercial refund under the seller’s or marketplace’s policy.

Keep the tracking number, shipment receipt, invoice, declared value, photographs, external packaging and contents. The shipper is usually best placed to initiate a carrier claim. 17TRACK cannot approve compensation or alter a claim decision.

Shipping Restrictions and Special Handling

Take Send advertises selected channels for sensitive cargo, including some battery, liquid, cosmetic and other special goods. Acceptance depends on the route, destination law, packaging, declaration and carrier approval; the product page is not a substitute for the current shipping rules.

Category	Operational caution
Batteries and electronics	Use only a route that expressly accepts the item and follow packing and declaration instructions.
Liquids and cosmetics	Acceptance varies by air route and destination restrictions; inadequate packing can cause rejection or delay.
Sharp goods	Kitchen knives and similar articles require route-specific review and secure packaging.
Dangerous, prohibited or perishable goods	Check the selected service and destination law before tendering; customs or the carrier can refuse or return the shipment.

Customer Service

Start with the official tracking result, then contact Take Send or the seller with the shipment record. The listed hours are the published customer-service hours and are stated in China local time unless the company gives a different regional instruction.

Customer Service

Channel	Verified contact
General hotline	400-098-5699; published hours Monday–Friday 09:00–18:00, Saturday 09:00–16:00, Sunday 11:00–18:00, China local time.
Official website	Take Send website and contact navigation.
Tracking	Take Send Track.
Shenzhen Longhua operations	0755-83895699; operations department 0755-86180676.
Regional offices	Shenzhen Futian 0755-83249387; Guangzhou 020-81002670; Yiwu 0579-85812895.

Prepare the tracking number, ship date, origin and destination address, service name, latest scan, item description, declared value and photographs. For a marketplace order, the buyer should also ask the seller to open the carrier inquiry because the shipper controls many account-level claims and service requests.

Ecommerce and Business Tracking

Take Send states that its logistics system connects with multiple e-commerce ERP systems and 17TRACK. Businesses can use those integrations for shipment submission, tracking, problem-shipment handling and claims workflows, while 17TRACK can provide multi-carrier normalization.

Developer/API Comparison

Option

Provider

View all details for Take Send system integration

Coverage	Take Send shipment data and connected ERP workflows.
Primary use	Shipment creation, tracking, exception handling and claims operations.
Authentication	Account-level access requirements are handled by Take Send; public authentication details are not included on the cited page.
Documentation	Take Send API integration page.
Migration note	Confirm current interface details with Take Send before implementation.

17TRACK API

17TRACK

View all details for the 17TRACK API

Coverage	Multi-carrier tracking where supported by 17TRACK.
Primary use	Automated registration, normalized events, batch workflows and exception monitoring.
Authentication	17token header as described in the current 17TRACK API documentation.
Documentation	17TRACK API documentation.
Migration note	Use the current documented API version rather than an older integration copied from a third-party example.

FAQ

Basic FAQs

1. How do I track my Take Send package?

Enter the shipment tracking number on the official Take Send Track page or 17TRACK to view available events.

2. Where can I find my Take Send tracking number?

Look on the seller’s dispatch message, shipping label, receipt or marketplace shipment page.

3. What does a Take Send tracking number look like?

The format depends on the selected channel and may be an internal Take Send identifier or a partner postal or express number.

4. When will the first Take Send tracking event appear?

The first useful event normally appears after shipment data is matched with a physical acceptance or handling scan.

5. Why is my Take Send tracking not updating?

The parcel may be between facilities, awaiting a partner scan, in customs or still awaiting physical handoff; ask the seller to check the shipment record.

6. How long does Take Send delivery take?

Delivery time depends on the product, route, customs and last-mile partner, so request the estimate for the exact service and destination.

7. What should I do after a failed Take Send delivery?

Check the address and delivery notice, then contact the seller or current local delivery partner before the parcel is returned.

8. What should I do if Take Send says delivered but I have not received the parcel?

Check safe places, household members, reception staff and neighbours, then request proof of delivery and contact the local carrier.

9. How do I report a lost or damaged Take Send shipment?

Preserve the packaging and evidence and ask the shipper to start a Take Send inquiry or applicable claim.

10. How do I contact Take Send?

Use the official website, Take Send Track page or published hotline 400-098-5699, and provide the tracking number and latest scan.

Expert FAQs

11. Is Take Send the carrier that issued my number?

Not necessarily; Take Send may display a number issued by an origin post, express partner or destination carrier.

12. What is the difference between Take Send label creation and acceptance?

Label creation records shipment data, while acceptance requires a physical handoff or handling scan by Take Send or its first-mile partner.

13. How does an international Take Send handoff affect tracking?

A partner may continue using the original identifier or add another identifier, and a visibility gap can occur between electronic pre-advice and the partner’s first physical scan.

14. Does arrival in the destination country mean customs is complete?

No; arrival, customs presentation and customs release are separate events, and duties or documents may still be required.

15. Which partners may deliver a Take Send shipment?

Take Send lists DHL, UPS, FedEx, USPS, EMS, Royal Mail International, Singapore Post, PostNL, China Post and other partners, but the selected service determines the actual carrier.

16. Can businesses connect Take Send with an ERP?

Yes, Take Send states that it has connected its API services with multiple e-commerce ERP systems; businesses should confirm current access and technical requirements directly.

17. Can 17TRACK change a Take Send delivery address?

No; 17TRACK only provides tracking aggregation, while address changes and delivery instructions must be handled by the shipper, Take Send or the current last-mile carrier.

18. Does Take Send publish a universal delivery guarantee?

The cited public pages describe products and logistics solutions but do not establish one universal delivery guarantee for every Take Send route.

Tracking API

17TRACK API example

// Take Send official tracking API:
// Current public official tracking API endpoint and authentication details are not confirmed
// on the cited Take Send API page. Confirm access directly with Take Send.

// 17TRACK API
// POST https://api.17track.net/track/v2.4/register
// Headers: 17token and Content-Type: application/json
POST https://api.17track.net/track/v2.4/register
17token: YourKey
Content-Type: application/json

[
  {
    "number": "TRACKING_NUMBER",
    "carrier": "CARRIER_CODE"
  }
]