LEX Tracking
Please enter the LEX tracking number to check the latest shipping status.
About LEX
LEX is a Southeast Asian B2B2C logistics provider. LEX operates parcel and last-mile logistics services in Indonesia, Vietnam, Malaysia, Thailand, the Philippines and Singapore. In Thailand, the legal service terms identify the domestic operator as Lazada Express Company Limited. LEX was established in 2012 under Lazada eCommerce and began serving non-platform customers in Thailand after its 2024 rebrand.
| Field | Verified information |
|---|---|
| Official name | LEX; the Thai domestic terms identify Lazada Express Company Limited as the contracting operator. |
| Official website | https://lex.th/ |
| Carrier type | B2B2C regional logistics provider with express, multi-channel and last-mile delivery services. |
| Primary region | Indonesia, Vietnam, Malaysia, Thailand, the Philippines and Singapore. |
| Tracking page | LEX Thailand tracking; up to 10 parcels can be entered on the page. |
| Parent and technology relationships | LEX was established under Lazada eCommerce and its history page describes technology cooperation with Alibaba and Cainiao. |
| Founded | 2012. |
| Thailand office | 29th Floor, Bhiraj Tower, 689 Sukhumvit Road, Khlong Tan Nuea, Watthana, Bangkok 10110. |
Carrier Entity Relationships
| Entity | Relationship and tracking significance |
|---|---|
| LEX | LEX is the regional logistics entity that provides B2B2C, express and last-mile services. |
| Lazada Express Company Limited | Lazada Express Company Limited is named in the Thai domestic transport terms as the contracting operator. |
| LEX Thailand tracking | The official tracking page accepts the shipment identifier supplied for a LEX parcel and displays available events. |
| Alibaba and Cainiao | LEX’s history page describes cooperation with Alibaba and Cainiao on logistics technology and cross-border capabilities; this does not mean every parcel is carried by those entities. |
| Other delivery providers | The Thai terms allow LEX to route a shipment through another delivery provider when operationally appropriate, so a handoff event may identify a different carrier. |
| 17TRACK | 17TRACK aggregates available carrier events; it is independent of LEX and cannot change delivery, refund or claim outcomes. |
Quick Answer
Enter the LEX tracking number from the shipping confirmation, receipt or seller’s order page at the official LEX Thailand tracking page or in 17TRACK. If no result appears, first remove spaces or punctuation, confirm that you are using the tracking number rather than an order number, and allow time for the first physical acceptance scan. 17TRACK is an independent tracking platform; it does not transport parcels, change addresses, approve refunds or process LEX claims.
How to Track LEX Packages
| Path | Steps and best use |
|---|---|
| Official LEX tracking | Open the LEX Thailand tracking page, enter the shipment number, and review the latest available event. The page supports up to 10 parcels. |
| 17TRACK | Open 17TRACK, enter the same identifier, and let the platform identify the carrier or select LEX where available. Use it for a consolidated view across carriers. |
| Find the number | Check the seller’s dispatch email, marketplace order page, shipping label or LEX receipt. An order number, payment reference and tracking number are different identifiers. |
| No result | Check every character, remove copied spaces, ask the seller whether the label was only created, and contact LEX or the seller if the parcel was physically handed over but remains unscanned. |
Tracking Number Formats and Examples
LEX’s public Thailand pages instruct customers to use the tracking number but do not publish a single universal public pattern. A number that can be queried by LEX is not necessarily issued by LEX: marketplace sellers, origin carriers and last-mile partners can create linked identifiers.
Tracking Number Format
| Identifier family | Normalized pattern and use |
|---|---|
| LEX shipment identifier | Use the exact alphanumeric or numeric identifier shown by the seller, receipt or LEX label; a public fixed length and prefix rule is not stated on the reviewed Thai pages. |
| Marketplace reference | An order or reference ID identifies the purchase, not necessarily the physical parcel. Submit the shipment number instead. |
| Partner or origin number | A cross-border or marketplace parcel may retain an origin or partner identifier before a LEX-related event appears. Follow the seller’s linked number and carrier handoff. |
| Batch or API identifier | Business systems should submit the identifier returned by the contracted logistics integration; the public Thai pages do not document a public LEX API schema. |
Tracking Statuses and Meanings
| Status | Meaning and next action |
|---|---|
| Label created / awaiting item | A shipment record may exist without physical acceptance. The seller should confirm handover; the recipient should wait for an acceptance scan before treating it as moving. |
| Accepted / received | LEX or an authorized intake point has recorded receipt. Sorting and line-haul movement normally follow. |
| In transit / sorting | The parcel is moving through LEX facilities or transport legs. Repeated scans may be absent between facilities. |
| Out for delivery | The parcel has entered a delivery route. Keep the address and phone available and monitor delivery contact. |
| Delivered | A delivery event was recorded. Check the delivery location, household, building reception and seller instructions before escalating. |
| Exception / failed delivery | A delivery obstacle exists, such as an unreachable recipient or address issue. Contact LEX or the seller promptly. |
| Returned to sender | Delivery was unsuccessful or refused and the parcel is being returned. The Thai terms provide for two further delivery attempts after an initial failed attempt, subject to the applicable terms. |
Services and Delivery Times
LEX’s Thai support page gives route-based domestic guidance rather than a universal guarantee. It states that urban delivery can be completed the next day after pickup and interprovincial delivery normally takes 1–3 days.
Service Comparison
| Service | Short use and coverage |
|---|---|
| Domestic parcel delivery | Thailand parcel transport from sender to recipient, with tracking through LEX’s website. |
| Express and last-mile delivery | Fast domestic delivery, including next-day urban delivery and same-area delivery within 300 km as described on the official site. |
| Multi-channel logistics | Business logistics for platform and non-platform customers; specific commercial terms depend on the customer agreement. |
| COD delivery | Cash-on-delivery support is described in LEX Thailand’s help content and terms; payment transfer follows the applicable Thai COD rules. |
Delivery Time
| Route or service | Published delivery guidance |
|---|---|
| Urban domestic delivery | Within the next day after pickup, according to LEX Thailand support guidance. |
| Interprovincial domestic delivery | Normally 1–3 days after pickup, according to LEX Thailand support guidance. |
| Remote or tourism-economic areas | A remote-area or tourism-economic-area surcharge of 50 baht is stated; route timing can differ from standard urban timing. |
| International or customized business service | Timing depends on origin, destination, customs, route and the contracted service; the reviewed Thai pages do not publish a universal promise. |
Destination Country Delivery Times
| Destination | Published country-specific guidance |
|---|---|
| Thailand | Urban routes: next day after pickup; interprovincial routes: normally 1–3 days. LEX’s public Thai guidance does not provide a city-by-city average or a guaranteed date. |
| Other LEX operating countries | LEX identifies Indonesia, Vietnam, Malaysia, the Philippines and Singapore as operating countries, but the reviewed source does not publish country-specific delivery intervals or averages for each market. |
| Cross-border destination | The official site describes international delivery capability, but a destination-country range, average days and named last-mile carrier are not stated in the reviewed Thai evidence. |
A delivery estimate is not automatically a guarantee. Cut-off time, weekends, holidays, address quality, remote areas, weather, campaign volume, customs and partner handoffs can change the actual result.
Common Tracking Problems and Solutions
Problem & Solution
| Problem or status | Immediate action |
|---|---|
| Invalid number | Copy the shipment number again, remove spaces, distinguish it from the order number, and ask the seller to confirm the identifier. |
| No tracking events | A label may have been created before physical handover. Ask the sender when LEX received the parcel. |
| No update for several days | Check the latest scan, route and address. The sender should contact LEX if the parcel was accepted but remains inactive; the recipient should also notify the seller. |
| Shipping partner handoff | A partner scan can represent electronic data or an operational transfer. Wait for the next receiving scan and use the partner’s identifier if supplied. |
| Delivery exception or failed attempt | Verify the address and phone number and contact LEX promptly. LEX’s Thai terms describe two further attempts after an initial failed attempt. |
| Delivered but not received | Check the doorway, guard desk, household members, neighbours and building reception; then contact LEX and the seller with the delivery date and location. |
| Lost, damaged or incomplete | Keep packaging and photographs, record the shipment number and contact LEX or the sender to open the applicable complaint process. |
| Returned to sender | Ask the sender why delivery failed and arrange a corrected address or a new shipment; return charges may apply under the Thai terms. |
International Shipping, Customs and Carrier Handoffs
LEX describes international delivery as part of its regional logistics capability, while the reviewed Thai transport terms focus on domestic Thailand shipments. Do not treat an arrival scan as customs release, and do not assume that a partner scan means LEX has physically received the parcel.
| Stage | What the customer should understand |
|---|---|
| Origin booking | A seller or origin logistics provider creates the shipment record. Electronic pre-advice is not the same as physical acceptance. |
| Export processing and line-haul | The origin operator prepares the parcel for transport. Scans can be intermittent while the parcel is between facilities. |
| Partner handoff | A receiving scan identifies when the next operator has custody. A linked number may remain unchanged or a new last-mile number may be provided. |
| Import customs | Customs may request information, taxes or duties. LEX’s public Thai pages do not establish a universal clearance time or tax rule for every destination. |
| Destination delivery | The destination operator or LEX local network completes delivery. Contact the party shown in the latest event with the original and linked identifiers. |
Delivery Management and Post-shipment Options
| Option | Who should request it and condition |
|---|---|
| Special delivery instruction | The sender must arrange agreed special instructions before handover; the Thai terms say post-handover requests may not be accepted. |
| Redelivery | LEX’s Thai terms describe two further delivery attempts after an initial unsuccessful attempt, without additional delivery charge under the stated condition. |
| Return to sender | If delivery remains unsuccessful, the parcel can be returned to the registered sender and costs may be charged to the sender. |
| Drop-off | LEX Thailand provides Drop Off Station information through its support and site navigation. |
Lost, Damaged, Claims, Insurance and Refunds
A tracking inquiry, a complaint about loss or damage, a transport claim and a marketplace refund are separate processes. LEX’s support page directs customers with lost, damaged or incomplete parcels to submit a complaint through the website or contact customer service with the tracking number and shipment details.
| Process | Use and evidence |
|---|---|
| Tracking inquiry | Use for a missing or unclear event. Prepare the tracking number, sender, recipient, pickup date and latest scan. |
| Loss, damage or incomplete parcel complaint | Use the LEX website or customer service. Prepare tracking details, item description, value evidence, packaging and photographs. |
| Marketplace refund | The buyer normally requests a seller or marketplace remedy; 17TRACK cannot approve it and a carrier complaint does not automatically create a refund. |
| COD receipt or payment inquiry | LEX provides a support route for a COD shipping receipt and states that COD transfers follow the applicable Thai regulation and weekly transfer process. |
Shipping Restrictions and Special Handling
| Category | Rule and possible impact |
|---|---|
| Weight and dimensions | The Thai support page states a maximum parcel weight of 30 kg and no single side longer than 80 cm. Exceeding limits can cause rejection or extra handling. |
| Dangerous and illegal goods | Dangerous materials, weapons, illegal substances and goods requiring special safety or legal controls are excluded. |
| Batteries and hazardous articles | The Thai terms list batteries of all types among prohibited items and refer to dangerous-goods requirements. |
| Animals, remains and biological goods | Live animals, animal remains, meat, organs and animal parts are listed as prohibited. |
| Valuables and documents | Cash, payment instruments, precious metals, jewellery, high-value goods and sensitive personal documents are restricted under the Thai terms. |
| Packaging | Insufficient, unsealed or unsuitable packaging can lead to refusal, return, disposal or liability for the sender. |
The restrictions summary is not a substitute for the current LEX Thailand terms of service. Senders should review the full rules before tendering a parcel.
Customer Service
Customer Service
| Channel | Verified contact and best use |
|---|---|
| Tracking | LEX Thailand tracking page; use the shipment identifier for current events. |
| Support | LEX Thailand support page; use it for FAQs, complaints, COD receipts, returns and shipping guidance. |
| Contact form | LEX Thailand contact page; select recipient, new sender or current sender. |
| Office | Bhiraj Tower, 29th Floor, 689 Sukhumvit Road, Bangkok 10110. Office hours stated by LEX: Monday–Saturday, 09:00–18:00. |
| Information to prepare | Tracking number, sender and recipient details, pickup date, service type, latest scan, address, item description, value evidence and damage photographs. |
Ecommerce and Business Tracking
LEX positions its services for ecommerce platforms, online stores and small and medium-sized businesses. Merchants should distinguish the consumer tracking page from a contracted business integration and from a multi-carrier tracking API.
Developer/API Comparison
| Option | Provider |
|---|---|
| Consumer web tracking | LEX |
| Contracted business integration | LEX or its logistics technology partners |
| Multi-carrier API | 17TRACK |
The reviewed LEX Thailand pages provide an API download reference in navigation but do not expose a current public endpoint, authentication method or webhook specification. Use a contracted LEX channel for business credentials; use the documented 17TRACK API for multi-carrier workflows.
FAQ
Basic FAQs
Enter the shipment number on the official LEX Thailand tracking page or use 17TRACK to view available LEX events.
Look in the seller’s dispatch message, marketplace order page, shipping label or LEX receipt; do not substitute the order number unless the seller confirms it is also the shipment identifier.
LEX’s reviewed Thai pages do not publish one universal public format, so use the exact identifier supplied by the seller or shown on the LEX label.
The first event normally depends on physical handover and acceptance scanning; a label or order record alone does not prove that LEX has received the parcel.
The parcel may be between facilities, awaiting a handoff scan or still with the seller; confirm the latest event and ask the sender to investigate after confirming physical handover.
LEX states next-day delivery for urban routes after pickup and normally 1–3 days for interprovincial routes, subject to route and operational conditions.
Check the address and phone details and contact LEX promptly; LEX’s Thai terms describe two further attempts after the initial unsuccessful attempt.
Check the delivery location, household members, neighbours, reception desk and building security, then contact LEX and the seller with the tracking number.
Submit a complaint through LEX support or contact customer service with the tracking number, shipment details, item information, packaging and photographs.
Use the official LEX Thailand contact page or support page; the listed office hours are Monday–Saturday, 09:00–18:00.
Expert FAQs
No. Label creation can represent electronic preparation; physical custody should be associated with an acceptance or receiving event.
Yes. LEX’s Thai terms allow routing through another delivery provider, so the latest event may identify a partner and the tracking number may be linked to another identifier.
Yes, LEX describes international delivery as part of its regional logistics solutions, but the reviewed Thai pages do not publish one universal international delivery time or customs promise.
The LEX tracking number identifies a shipment in the logistics network, while a marketplace order number identifies the commercial transaction; ask the seller to map the two when both appear.
Businesses should use their contracted LEX integration if provided, while 17TRACK offers a documented multi-carrier API; the reviewed LEX pages do not publish a complete current public API specification.
Tracking API
// 1. LEX official tracking API
// Current public official LEX tracking API endpoint and authentication are not published in the reviewed evidence.
// 2. 17TRACK API
// Documentation: https://api.17track.net/en/doc
POST https://api.17track.net/track/v2.4/register
17token: YourKey
Content-Type: application/json
[
{
"number": "TRACKING_NUMBER",
"carrier": "CARRIER_CODE"
}
]
Sources & References
- LEX Thailand homepage. LEX Thailand
- About Us and company history. LEX Thailand
- Tracking. LEX Thailand
- Support and frequently asked questions. LEX Thailand
- Last-mile delivery service information. LEX Thailand
- Contact Us. LEX Thailand
- General terms and conditions for domestic parcel transportation in Thailand. LEX Thailand
- Estimate Shipping Fee. LEX Thailand
- 17TRACK API documentation. 17TRACK
17TRACK is an independent tracking platform and is not affiliated with LEX.
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