Hiyes Tracking
Please enter the Hiyes tracking number to check the latest shipping status.
About Hiyes
Hiyes is the English display name used by Hiyes Logistics Corporation, whose Chinese company name is 新航通運有限公司. Hiyes provides Taiwan-wide logistics operations including freight distribution, warehousing and cargo handling, container transport, home delivery, store delivery, reverse logistics and island delivery. The official website presents Hiyes as a logistics operator and business logistics service provider rather than a global postal operator.
| Field | Verified information |
|---|---|
| Official display name | Hiyes Logistics Corporation / Hiyes |
| Official website | https://www.hiyes.com.tw/ |
| Carrier type | Taiwan logistics operator providing distribution, warehousing, cargo handling and transport services. |
| Primary region | Taiwan and offshore islands, according to the official Taiwan-wide service description. |
| Tracking page | Hiyes Cargo Tracking |
| Contact | 02-8295-8650; the official site also displays Fax 02-8295-8750. |
| Head office address | 中興路三段1-12號, 五股區, 新北市, Taiwan. |
Carrier Entity Relationships
| Entity | Relationship to Hiyes |
|---|---|
| Hiyes Logistics Corporation | Hiyes Logistics Corporation is the English corporate name displayed on the official website. |
| 新航通運有限公司 | 新航通運有限公司 is the Chinese company name shown throughout the official site. |
| Cargo Tracking | The Hiyes Cargo Tracking page accepts complete consignment numbers and returns available cargo status information. |
| Warehousing and cargo handling | Hiyes describes temporary storage, long-term storage, warehouse management, container unloading and sorting as operational services. |
| Taiwan distribution network | Hiyes describes nationwide and offshore-island distribution, including store delivery, home delivery and second delivery. |
| 17TRACK | 17TRACK is an independent tracking platform that may aggregate available Hiyes events; it does not operate Hiyes transport or customer service. |
Quick Answer
To track a Hiyes shipment, enter the complete consignment number, including any letters and their original capitalization, on the official Hiyes Cargo Tracking page. You can also try 17TRACK when the shipment is supported. If no result appears, first compare the number character by character with the shipping receipt or seller message; Hiyes states that the complete consignment number is required and that up to 10 numbers can be queried at one time. 17TRACK is independent and cannot change an address, arrange delivery, approve a refund or file a Hiyes claim.
How to Track Hiyes Packages
The official Hiyes workflow is based on a consignment number, called 托運單號 on the website. A marketplace order number or seller reference is not automatically the same identifier.
| Route | Steps and decision point |
|---|---|
| Official Hiyes tracking | Open the Hiyes Cargo Tracking page, enter the complete consignment number, preserve letter case, and submit the query. The page supports up to 10 numbers in one search. |
| 17TRACK | Open 17TRACK, paste the complete number, and allow carrier recognition or select Hiyes when offered. Aggregated results depend on available carrier data. |
| No number | Ask the sender, merchant or account administrator for the Hiyes consignment number. An order number alone is not sufficient for the official Hiyes query. |
| No first event | Confirm that the label or consignment record was actually issued and that the number was copied with exact capitalization. Then ask the sender or Hiyes whether the cargo has entered the operational network. |
Tracking Number Formats
The official Hiyes tracking page confirms that the consignment number must be complete and must retain the original capitalization. The supplied official material does not publish a fixed length, prefix family, checksum rule or universal sample number, so a prefix alone should not be used to identify a service.
Tracking Number Format
| Identifier family | Normalized pattern | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Hiyes consignment number | Complete carrier-issued value; use the exact letters, numbers and capitalization shown by the sender or Hiyes. | ||||||||||||
View all details for Hiyes consignment numbers
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| Merchant order or reference number | Merchant-defined value; no Hiyes format should be inferred from it. | ||||||||||||
View all details for merchant references
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| Warehouse or inventory identifier | Account-specific inventory or stock reference; no public Hiyes tracking pattern is stated. | ||||||||||||
View all details for warehouse identifiers
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Tracking Statuses and Meanings
Hiyes publishes cargo-status tracking and describes status reporting for delivery and exceptions. The exact event wording can depend on the customer account, route and operational scan.
Status Quick Lookup
| Status | Lifecycle stage | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Consignment created | Pre-shipment record | ||||||||
View all details for Consignment created
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| Received or accepted | Carrier intake | ||||||||
View all details for Received or accepted
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| In transit | Line-haul or local transfer | ||||||||
View all details for In transit
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| Out for delivery | Final-mile dispatch | ||||||||
View all details for Out for delivery
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| Delivered or signed | Completed delivery | ||||||||
View all details for Delivered or signed
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| Exception, return or second delivery | Irregular or recovery flow | ||||||||
View all details for Hiyes delivery exceptions
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Services and Delivery Times
Hiyes publicly describes an integrated Taiwan logistics network rather than a standardized international parcel product catalogue. Published service-specific delivery standards, guarantees and destination averages should therefore be obtained from the shipment quotation or enterprise account.
Service Comparison
| Service | Best use | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Bulk distribution | Store, warehouse and nationwide cargo distribution. | ||||||||
View all details for Hiyes bulk distribution
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| Home delivery | Delivery from a warehouse, port or pickup point to a consumer destination. | ||||||||
View all details for Hiyes home delivery
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| Warehousing and handling | Storage, sorting, container unloading and outbound preparation. | ||||||||
View all details for Hiyes warehousing
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| Container transport | Transport between ports, container yards and designated destinations. | ||||||||
View all details for Hiyes container transport
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Delivery Time
| Service | Published timing position |
|---|---|
| Taiwan distribution | Timing is route- and shipment-specific; the official site does not state a universal number of days or money-back guarantee. |
| Home delivery | The official site describes nationwide delivery but does not publish a standard delivery window. |
| Warehouse and container operations | Timing starts from the agreed operational schedule and depends on cargo, location, handling and transport arrangements. |
| Offshore-island delivery | The service network includes offshore islands; actual timing depends on the specific island route and operating plan. |
Destination Country Delivery Times
| Destination route | Operational timing guidance |
|---|---|
| Taipei and New Taipei | Route-specific schedule arranged with the shipper. |
| Taoyuan | Route-specific schedule arranged with the shipper. |
| Hsinchu | Route-specific schedule arranged with the shipper. |
| Miaoli | Route-specific schedule arranged with the shipper. |
| Taichung | Route-specific schedule arranged with the shipper. |
| Changhua | Route-specific schedule arranged with the shipper. |
| Nantou | Route-specific schedule arranged with the shipper. |
| Yunlin | Route-specific schedule arranged with the shipper. |
| Chiayi | Route-specific schedule arranged with the shipper. |
| Tainan | Route-specific schedule arranged with the shipper. |
| Kaohsiung | Route-specific schedule arranged with the shipper. |
| Pingtung | Route-specific schedule arranged with the shipper. |
| Yilan | Route-specific schedule arranged with the shipper. |
| Hualien | Route-specific schedule arranged with the shipper. |
| Taitung | Route-specific schedule arranged with the shipper. |
| Penghu, Kinmen and Matsu | Offshore-island service is described; route and transport arrangements determine timing. |
The route table is intentionally not presented as a fabricated day range. The official Hiyes material confirms nationwide and offshore-island coverage but does not publish destination averages, guaranteed dates or a country-by-country international service schedule.
Common Tracking Problems and Solutions
Start with the exact consignment number and distinguish a data-entry problem from a physical delivery problem. Hiyes provides the transport record; the shipper usually controls address corrections, commercial instructions and refund discussions.
Problem & Solution
| Problem/status shown | Check first and immediate action | ||||||
|---|---|---|---|---|---|---|---|
| Invalid number | Re-copy every character, including letter case; ask the sender to confirm that it is the complete Hiyes consignment number. | ||||||
View all details for an invalid Hiyes number
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| No tracking event | Confirm handover with the sender; a created record does not necessarily prove physical acceptance. | ||||||
View all details for no Hiyes tracking event
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| Long time without update | Compare the last scan with the planned route and ask the sender to request an operational check. | ||||||
| Address problem or failed delivery | Provide the corrected address and receiving instructions to the sender or Hiyes before another delivery attempt. | ||||||
| Delivered but not received | Check the delivery location, reception desk, household members, neighbors and business receiving area; then ask the sender to investigate the delivery record. | ||||||
| Lost or damaged cargo | Keep packaging and contents, photograph the condition, preserve invoices and ask the shipper to begin the appropriate transport inquiry or claim process. | ||||||
| Return or reverse logistics | Confirm the return destination and reason with the sender; Hiyes describes reverse logistics and return-to-warehouse operations. | ||||||
| Warehouse or inventory mismatch | Use the appropriate enterprise inventory workflow rather than treating an inventory reference as a cargo tracking number. | ||||||
International Shipping, Customs and Carrier Handoffs
The supplied Hiyes material confirms air and sea port-gate transport, container transport and Taiwan distribution, but it does not establish a public Hiyes international parcel product, customs service, destination postal partnership or universal handoff sequence. International responsibility must therefore be confirmed in the shipment documentation.
| Stage | What the customer should verify |
|---|---|
| Origin pickup | Identify whether Hiyes or another logistics party physically receives the cargo and which number is the active consignment identifier. |
| Port, airport or container operation | Hiyes describes air and sea port-gate delivery and container-yard transport; an arrival at a facility is not proof of customs release. |
| Customs and documents | Confirm the importer, customs broker, duties, taxes, commercial invoice and any commodity restrictions with the shipper. |
| Partner handoff | Electronic pre-advice, physical handover and the first receiving scan are separate events; do not treat a partner reference as proof that Hiyes has accepted the cargo. |
| Destination delivery | Use the destination carrier only when the shipment record identifies that carrier and provides a valid destination tracking number. |
Customer Service
Use the official tracking page for a status lookup and contact Hiyes for operational questions. The official site displays a Taiwan telephone number, fax number and email addresses; it does not publish a universal service-hour schedule in the supplied material.
Customer Service
| Channel | Verified contact or link |
|---|---|
| Cargo tracking | Hiyes Cargo Tracking |
| Telephone | 02-8295-8650, Taiwan contact number displayed by Hiyes. |
| Fax | 02-8295-8750. |
| yingshih@mail.hiyes.com.tw; hiyes2649@gmail.com; hiyesmingshan@gmail.com. | |
| Online contact | The official site displays a Contact Us message function. |
| Information to prepare | Complete consignment number, shipper and recipient details, pickup date, destination, latest event, cargo description and photographs when relevant. |
| Important limitation | The supplied official material does not state service hours, regional language coverage or a separate claims hotline. |
FAQ
Basic FAQs
Enter the complete Hiyes consignment number on the official Hiyes Cargo Tracking page. You can also try 17TRACK for aggregated events.
Ask the sender, merchant or business account administrator for the complete consignment number shown on the transport record.
Hiyes requires a complete consignment number and preserves letter capitalization, but the supplied official page does not publish one universal public pattern.
The record may not yet have received an operational scan. Confirm the handover with the sender and verify every character of the number.
A scan gap can occur between handling points. Compare the last event with the planned route and ask the sender to request a status check.
Hiyes describes Taiwan-wide and offshore-island services, but the supplied official material does not publish a single delivery-time standard for every route.
Check the address and receiving arrangements, then give the corrected information to the sender or Hiyes for the next delivery decision.
Check the doorway, reception desk, household members, neighbors and business receiving area, then ask the sender to investigate the delivery record.
Preserve the packaging and contents, take photographs, keep value documents and ask the shipper to start the applicable inquiry or claim process.
Use the official tracking page for a lookup, call 02-8295-8650, or use the email and Contact Us channels displayed on the official Hiyes website.
Expert FAQs
Yes. Hiyes describes a Taiwan-wide network linking distribution channels and also mentions offshore-island delivery.
Cargo tracking queries transport status by consignment number, while the official site presents warehouse inventory inquiry as a separate customer function.
No. A created or transmitted record is not the same as a physical acceptance scan; confirm the first operational intake event with the sender or Hiyes.
Yes. Hiyes describes port-gate delivery, container-yard transport and other designated-point cargo transport.
Yes. The official service description includes reverse logistics and returning incorrectly addressed cargo to the shipper warehouse.
A current public Hiyes tracking API is not established by the supplied official material. Business customers should ask Hiyes about account-level data integration.
Yes. Hiyes describes information-system integration, data exchange with partners and status reporting for enterprise operations.
No. A port or airport handling event identifies a logistics stage and should not be interpreted as customs release without a separate customs confirmation.
Tracking API
// Hiyes official tracking API:
// Current public official tracking API not confirmed.
//
// 17TRACK API documentation:
// https://api.17track.net/en/doc
//
// POST https://api.17track.net/track/v2.4/register
// Headers:
// 17token: YourKey
// Content-Type: application/json
//
// The current 17TRACK carrier code for Hiyes must be confirmed
// from current 17TRACK carrier documentation before production use.
// Keep CARRIER_CODE as a verified value rather than guessing it.
//
// Body:
// [
// {
// "number": "TRACKING_NUMBER",
// "carrier": "CARRIER_CODE"
// }
// ]
Sources & References
- Hiyes Logistics Corporation — Official website. Hiyes Logistics Corporation
- Cargo Tracking — Official Hiyes tracking page. Hiyes Logistics Corporation
- 17TRACK API Documentation. 17TRACK
17TRACK is an independent tracking platform and is not affiliated with Hiyes.
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