EZPOST Tracking

Please enter the EZPOST tracking number to check the latest shipping status.

https://ems.epost.go.kr/

TRACK

About Ezpost

Ezpost is the carrier-facing tracking label used for international postal and express-mail services operated through the Korean postal network. The supplied official tracking pages accept a 13-character postal item number and provide inquiry tools for outbound international mail, including EMS services.

Fact	Confirmed information
Official website	https://ems.epost.go.kr/
Carrier type	Postal operator and international mail service platform.
Primary region	Korea-origin international mail with destination-country postal handoffs.
Tracking page	Ezpost EMS Track/Confirm
Tracking identifier	A 13-character postal item number, such as the masked pattern EE#########KR.
Customer contact	1588-1300, Monday to Friday, 09:00–18:00 Korea time; Saturday and public holidays are closed.

Carrier Entity Relationships

Entity	Relationship to Ezpost
Ezpost	Ezpost provides the official inquiry route for the supported postal item numbers.
EMS	EMS is an express international mail service presented within the Ezpost international-mail system.
Destination postal operator	The destination postal operator normally performs import processing and last-mile delivery after international handoff.
17TRACK	17TRACK is an independent platform that aggregates available tracking events; it does not operate Ezpost transportation.

Quick Answer

Enter the 13-character item number from the postal receipt, shipping label, or seller’s dispatch notice into the official Ezpost tracking page. You can also use 17TRACK for a consolidated view of available events. If no result appears, first check every character, remove spaces or hyphens, confirm that the number is an item number rather than an order number, and allow time for the first acceptance scan.

Pro Tip: 17TRACK can display tracking events but cannot change an address, release customs, approve a refund, or decide a claim.

How to Track Ezpost Packages

Use the official Ezpost inquiry page when you need the carrier’s own record, and use 17TRACK when you need events from more than one postal or delivery network.

Route	Steps
Official Ezpost tracking	Open the official tracking page, enter the 13-character item number, select search, and read the latest event and destination inquiry options.
17TRACK tracking	Open 17TRACK, enter the same item number, allow automatic carrier recognition, and compare the latest event with the official record when necessary.
No number or invalid number	Ask the sender or marketplace for the postal item number. An order ID, payment ID, reference ID, or seller invoice number is not necessarily trackable.
Label created but no event	The electronic record may exist before physical acceptance. The sender should confirm handover to the post office or pickup service.

Tracking Statuses and Meanings

A tracking event identifies a scan or electronic handoff, not necessarily the exact physical location at every moment. Customs arrival is not the same as customs release, and an electronic pre-advice is not proof of acceptance.

Status Quick Lookup

Status	Meaning
Item accepted or posted	The postal network has recorded acceptance; sorting or export preparation normally follows.
Departure from outward exchange office	The item has left an origin international processing point; transport and destination processing remain ahead.
Arrival at destination exchange office	The item has reached a destination-country international facility; this does not by itself prove customs release.
Presented to customs	Customs or an associated examination process is reviewing the import; the recipient may need to provide information or pay charges.
Out for delivery	The local delivery network has assigned the item for a delivery attempt.
Delivered	A delivery scan was recorded. If the item is missing, check the delivery location, household, building reception, and local postal operator.
Returned to sender	Delivery or import could not be completed; the sender should contact Ezpost with the receipt and item number.

Services and Delivery Times

Ezpost presents several international-mail products, including EMS, international parcels, registered small packets, and EMS Premium. Exact delivery expectations depend on origin, destination, service, customs, transport capacity, holidays, and the destination postal operator.

Service Comparison

Service	Typical use
EMS	Time-sensitive international documents and parcels with postal tracking events.
EMS Premium	Premium international dispatch using a separate handling and compensation process.
International parcel	International goods shipments subject to destination acceptance and customs conditions.
Registered small packet	Smaller international articles using a registered postal identifier where the destination supports events.

Delivery Time

Service	Delivery guidance
EMS	Use the official destination-specific delivery-time and postage inquiry; published expectations are route-specific and are affected by customs and holidays.
EMS Premium	Use the service-specific inquiry and handling terms; a tracking estimate is not automatically a guaranteed delivery date.
International parcel or registered mail	Delivery varies by destination, service availability, transport, customs, and the destination postal operator.

Destination Country Delivery Times

Destination group	Official planning method
Australia, Canada, China, France, Germany, Japan, Singapore, Spain, United Kingdom, United States	Select the destination in the official country-specific service and delivery-time inquiry. The final interval depends on the selected product and origin acceptance date.
Other listed destinations	Confirm service availability and delivery expectations through the official destination-country conditions search before dispatch.

Common Tracking Problems and Solutions

The sender normally controls formal postal investigations and claims. The recipient can check local delivery and customs requirements, while a marketplace seller can request carrier assistance and arrange a commercial refund under the seller’s policy.

Problem & Solution

Problem	First action
Invalid number	Check the 13-character structure, remove spaces, and ask the sender to confirm the item number from the receipt.
No tracking event	Confirm physical handover; a label or electronic pre-advice may precede acceptance.
No update during transport	Check both Ezpost and the destination postal operator; international transport and customs can create visibility gaps.
Customs delay	The recipient should check customs messages, requested documents, taxes, and local postal instructions.
Delivered but missing	Check the delivery location, household members, reception desk, neighbors, delivery notice, and local postal proof of delivery before asking the sender to escalate.
Lost or damaged	The sender should retain the receipt, packaging, contents evidence, declared value, and photographs and begin the applicable inquiry.

International Shipping and Handoffs

A typical international postal journey moves from the origin acceptance office to export processing, international transport, destination customs, the destination postal operator, and local delivery. The same postal number may continue across the handoff.

Stage	What it means
Origin acceptance	The origin postal network receives the item and records the item number.
Export processing	Sorting, security, export documentation, and preparation for international dispatch occur.
International transport	The item is carried toward the destination; scans may be sparse while it is between facilities.
Destination customs	Import authorities may examine the declaration, assess charges, or request information.
Postal handoff and last mile	The destination postal operator performs local sorting and delivery. A destination scan does not prove that Ezpost still physically holds the item.

Claims and Shipping Restrictions

Ezpost distinguishes an inquiry about an item’s location from a compensation claim. For international mail, the official rules identify the sender as the normal claimant before delivery and require the receipt and service-specific evidence.

Process	Use when
International inquiry	Use the postal investigation route for EMS, international parcels, registered mail, or other eligible recorded items. The EMS inquiry period shown by Ezpost is within four months after dispatch; other listed international items use a six-month period beginning the day after acceptance.
Compensation claim	A claim may follow the required inquiry. Keep the receipt, customs declaration, proof of value, and packaging where relevant.
EMS Premium damage inquiry	The official page directs damage inquiries through the designated Premium handling route and states a 14-day period from receipt for a damage investigation.

Category	Practical impact
Prohibited or restricted contents	Items may be refused, held, returned, seized, or destroyed under postal, customs, or destination-country rules.
Poor packaging or inaccurate declaration	Damage, customs intervention, return, and compensation limitations may result.
Food, plants, and similar goods	Perishability and inspection can affect delivery and compensation; consult the destination-specific rules before posting.

Customer Service

Channel	Best use
Official tracking page	Track a 13-character postal item number.
Telephone	1588-1300 for postal customer support; Monday to Friday, 09:00–18:00 Korea time; Saturday and public holidays closed.
Written investigation	The sender can visit a post office with the posting receipt to request a written inquiry for eligible international items.
Destination postal operator	Use the destination operator after the item has entered local delivery or customs processing.

Prepare the item number, posting date, sender and recipient addresses, service type, latest event, customs correspondence, contents description, declared value, and photographs. 17TRACK cannot open or decide an Ezpost claim.

FAQ

Basic FAQs

1. How do I track my Ezpost package?

Enter the 13-character postal item number on the official Ezpost tracking page or use 17TRACK for an aggregated view.

2. Where can I find my Ezpost tracking number?

Look on the posting receipt, shipping label, dispatch email, or seller message; an order number is a different identifier.

3. What does an Ezpost number look like?

The official page describes a 13-character item number, with an example pattern such as EE#########KR.

4. Why is my Ezpost tracking number not updating?

International transport, customs, weekends, and handoffs can create gaps; compare the official record with the destination postal operator.

5. How long does Ezpost delivery take?

Delivery depends on the selected service, origin, destination, customs, transport, and local delivery conditions, so use the official destination-specific inquiry.

6. What should I do after an Ezpost delivery attempt fails?

Check the delivery notice and contact the local postal operator or sender about redelivery, collection, or address issues.

7. Ezpost says delivered, but where is my package?

Check the mailbox, safe place, household members, reception desk, and neighbors, then ask the sender to contact the responsible postal operator.

8. What should I do if my Ezpost package is lost or damaged?

The sender should preserve the receipt, packaging, photographs, and value evidence and start the applicable postal inquiry.

9. Who handles customs for an Ezpost shipment?

The destination customs authority handles import review, while the destination postal operator may request documents or charges from the recipient.

10. How do I contact Ezpost?

Use the official tracking page or call 1588-1300 during the published weekday support hours in Korea.

Expert FAQs

11. Is an Ezpost electronic record proof that the parcel was accepted?

No. Electronic pre-advice can appear before physical acceptance, so look for an acceptance or posting event.

12. Does arrival at an international exchange office mean customs released the Ezpost item?

No. Arrival identifies a processing location; customs release requires a separate clearance outcome or subsequent postal movement.

13. Can an Ezpost number remain the same after an international handoff?

Yes. Postal exchanges commonly continue displaying the originating item number, although event wording and visibility can change by country.

14. Who normally files an Ezpost international investigation?

The sender normally files before delivery using the posting receipt, subject to the service and the applicable inquiry period.

15. Does 17TRACK control Ezpost delivery or claims?

No. 17TRACK displays available tracking data but cannot redirect a parcel, release customs, approve compensation, or alter delivery.

Tracking API

17TRACK request example

// Ezpost official public tracking API: current endpoint and authentication were not confirmed.
// 17TRACK API:
POST https://api.17track.net/track/v2.4/register
Headers:
  17token: YourKey
  Content-Type: application/json
Body:
[
  {
    "number": "TRACKING_NUMBER",
    "carrier": "CARRIER_CODE"
  }
]