Diamond Line Delivery Tracking

Please enter the Diamond Line Delivery tracking number to check the latest shipping status.

https://www.dlds.com/

TRACK

About Diamond Line Delivery

Diamond Line Delivery is a regional, employee-owned less-than-truckload freight carrier serving a growing network centered on Washington, Idaho, Oregon, Colorado, and Utah. It uses its own assets and local terminals for pickup and delivery, with services for business, retail, residential, and specialized freight.

Carrier Overview

Field	Verified information
Official name	Diamond Line Delivery
Official website	https://www.dlds.com/
Carrier type	Regional LTL freight carrier using its own assets and local terminals.
Primary region	Washington, Idaho, Oregon, Colorado, Utah, and connected regional lanes.
Tracking identifier	The official site directs customers to track freight with a PRO number.
Ownership	The company describes itself as 100% employee-owned.
Headquarters	1550 S Tech Ln. Ste. 200, Meridian, ID 83642.

Carrier Entity Relationships

Entity	Relationship
Diamond Line Delivery	Diamond Line Delivery operates regional LTL pickup and delivery and provides the PRO-number tracking entry point.
LTL Freight	LTL Freight is a Diamond Line Delivery service using company assets and a terminal-based regional network.
Business, retail, and residential delivery	These are delivery applications supported by Diamond Line Delivery, with different handling expectations.
Local terminals	Local terminals support route operations and customer contact across the published service region.
17TRACK	17TRACK is an independent tracking platform that may aggregate available carrier events; it does not operate Diamond Line Delivery freight.

Quick Answer

Use the Diamond Line Delivery tracking tool on the official website and enter the PRO number shown on the freight paperwork, shipping notice, or account portal. You can also try 17TRACK when its carrier database recognizes the identifier. If no result appears, check that you entered the PRO number rather than an order number, confirm that the shipment has been tendered, and ask the shipper to verify the identifier. 17TRACK does not transport freight, change addresses, issue refunds, or approve claims.

How to Track Diamond Line Delivery Packages

The official tracking path is the best first choice because Diamond Line Delivery asks customers to track freight by PRO number. 17TRACK is a separate aggregation option and may display only the events made available to its system.

Tracking Steps

Path	Action
Official tracking	Open the tracking tool at dlds.com, enter the PRO number, and review the shipment events.
17TRACK	Enter the PRO number in 17TRACK and select the recognized carrier result when offered.
No identifier	Ask the seller or shipper for the PRO number. An order number, invoice number, purchase order, or appointment number may not track freight.
No first scan	Ask the shipper whether the freight has been picked up or only scheduled. A label or booking record does not by itself prove physical acceptance.

Tracking Number Formats and Examples

Diamond Line Delivery publicly identifies the tracking key as a PRO number. The supplied official materials do not publish a fixed length, prefix rule, checksum, or complete public format specification, so users should rely on the exact identifier supplied by the shipper or shown in the official tracking workflow rather than infer a service from a prefix.

Tracking Number Format

Identifier family

Normalized pattern

PRO number

Use the complete PRO number exactly as shown by the shipper; a safe redacted example is PRO-########.

View all details for the PRO number

Issued by	The freight record or carrier workflow supplies the PRO number; the official material does not state a public numbering algorithm.
Where seen	It may appear on freight paperwork, a shipping notice, an account portal, or information supplied by the shipper.
Tracking scope	It is the identifier the official Diamond Line Delivery site tells customers to use for shipment visibility.
Caveat	Do not substitute an order number, invoice number, purchase order, or delivery appointment number unless the shipper specifically identifies it as the PRO number.

Merchant or order reference

Seller-defined text or digits; use it to request the PRO number from the shipper.

View all details for merchant references

Issued by	The seller, marketplace, warehouse, or freight account owner.
Tracking use	A reference can locate an order internally but does not necessarily retrieve carrier events.
Next step	Ask the shipper to map the reference to the Diamond Line Delivery PRO number.

Tracking Statuses and Meanings

Tracking wording can differ by shipment and system. The practical interpretation depends on whether Diamond Line Delivery has physical custody, whether freight is moving between terminals, and whether delivery has been scheduled.

Status Quick Lookup

Status	Meaning and next action
Shipment information created	A record may exist before pickup. Ask the shipper whether freight has been tendered.
Picked up or accepted	The carrier has recorded a physical movement or acceptance event; follow the next terminal update.
In transit	Freight is moving through the regional network. Contact support if the shipper’s expected window has passed.
At terminal	Freight is associated with a local facility and may be awaiting sorting, appointment coordination, or dispatch.
Delivery scheduled	A delivery appointment or time window is being coordinated; keep the receiving location accessible.
Out for delivery	Freight has been dispatched for the delivery route. Follow the delivery instructions for the service type.
Delivered	A delivery event has been recorded. Check the receiving area and delivery paperwork if the freight cannot be located.
Exception or delayed	A route, address, appointment, handling, or freight issue needs review. The shipper or local support team should investigate.

Services and Delivery Times

Diamond Line Delivery publishes service descriptions rather than one universal delivery promise. Transit depends on origin, destination, route, freight characteristics, appointment needs, and the selected service agreement.

Service Comparison

Service	Best fit
LTL Freight	Regional palletized freight using company assets and terminal-based routes.
Business Delivery	Commercial locations requiring flexible scheduling and receiving coordination.
Retail Delivery	Store or residential retail freight requiring inside retail handling, depalletizing, and box counts where arranged.
Residential Delivery	Curbside delivery with pre-delivery scheduling and an electric pallet jack; installation and inside placement are excluded.
Guaranteed Service	Time-definite delivery options in select service zones, subject to the applicable quote and terms.

Delivery Time

Service	How timing is determined
Regional LTL	The quote or account service schedule determines the applicable transit expectation.
Business delivery	A selected delivery day or time window may be coordinated with the receiving team.
Residential delivery	Diamond Line Delivery schedules a convenient time window before delivery.
Guaranteed service	A time-definite option is offered only in select service zones and must be verified in the shipment agreement.

Destination Country Delivery Times

Destination region	Service and timing guidance
Washington	Regional LTL; request a lane-specific transit estimate.
Idaho	Regional LTL; request a lane-specific transit estimate.
Oregon	Regional LTL; request a lane-specific transit estimate.
Colorado	Regional LTL; request a lane-specific transit estimate.
Utah	Regional LTL; request a lane-specific transit estimate.
Other connected lanes	Coverage and timing depend on the quoted route, partner points, and shipment requirements.

Common Tracking Problems and Solutions

For freight issues, the shipper should usually begin the investigation because the shipper holds the booking and commercial records. The recipient should preserve packaging, document damage, and coordinate access or appointment details.

Problem & Solution

Problem or status	Immediate action
Invalid number	Re-enter the complete PRO number and ask the shipper to distinguish it from the order or invoice number.
No tracking events	Confirm pickup or tender status with the shipper; a created freight record may precede physical acceptance.
No update in transit	Compare the last event with the quoted or scheduled window, then contact the local support team or shipper.
Address or appointment issue	Contact the shipper or Diamond Line Delivery before dispatch; provide the corrected address and receiving requirements.
Failed delivery	Ask why delivery failed, arrange a new appointment, and confirm site access and receiving hours.
Delivered but missing	Check the curb, receiving area, neighbors, building staff, delivery paperwork, and the shipper’s proof of delivery before escalating.
Damage or shortage	Photograph the freight and packaging, record exceptions on delivery documents where possible, retain the packaging, and request a freight claim through the account process.
Lost freight	Ask the shipper to open a carrier investigation and provide the PRO number, shipment details, value evidence, and last known scan.

International Shipping, Customs and Carrier Handoffs

Diamond Line Delivery’s published services describe a regional U.S. LTL network rather than an international postal or parcel operation. International customs stages, S10 identifiers, import taxes, and overseas last-mile handoffs therefore should not be inferred from a Diamond Line Delivery PRO number.

International Flow

Stage	Customer guidance
Origin booking	The shipper creates the freight record and receives the applicable identifier.
Regional pickup and terminal movement	Diamond Line Delivery may handle the quoted regional pickup, line movement, and delivery activity.
Partner handoff	A separate carrier or logistics provider may become responsible if the shipment extends beyond the published regional network; verify the handoff with the shipper.
Customs and overseas delivery	The applicable international carrier, broker, customs authority, and destination delivery provider handle those stages, not 17TRACK.

Customer Service

Diamond Line Delivery lists direct local support for shipment questions, claims, billing, quotes, and service issues. Prepare the PRO number, shipper and receiver details, pickup date, last scan, freight description, photos, and value documents before contacting the team.

Customer Service

Channel	Best use
Official website	Track shipment, schedule a pickup, request a quote, or access service information.
Email	cs@dlds.com for shipment questions, service issues, and account support.
Telephone	866-933-8733 for customer service and issue resolution.
Office hours	Monday–Friday, 7:00 AM–5:00 PM Mountain Time; Saturday and Sunday closed. Holiday hours vary.
Claims	Freight claim forms can be requested through the account portal; retain freight, packaging, photos, and value evidence.
Local terminals	The official regional coverage pages list terminal contacts for Washington, Idaho, Oregon, Colorado, and Utah.

FAQ

Basic FAQs

1. How do I track my Diamond Line Delivery shipment?

Enter the PRO number in the official Diamond Line Delivery tracking tool; 17TRACK is an independent alternative when it recognizes the identifier.

2. Where can I find my Diamond Line Delivery PRO number?

Look on freight paperwork, the shipper’s dispatch notice, or the account portal, or ask the seller or freight shipper to provide it.

3. What does a Diamond Line Delivery tracking number look like?

Diamond Line Delivery identifies the required tracking key as a PRO number; the public material does not provide a single fixed format rule.

4. Why is my Diamond Line Delivery shipment not showing an event?

The freight record may have been created before pickup, or the identifier may be incorrect; ask the shipper to confirm physical tender and the PRO number.

5. How long does Diamond Line Delivery take?

Timing depends on the quoted regional lane, service type, receiving requirements, and appointment schedule; request a lane-specific estimate.

6. What happens if Diamond Line Delivery cannot deliver?

Contact the shipper or local team to correct the address, access, receiving-hours, or appointment issue and arrange the next delivery step.

7. What should I do if Diamond Line Delivery says delivered but I cannot find the freight?

Check the curb, receiving area, building staff, neighbors, and delivery documents, then ask the shipper or Diamond Line Delivery for delivery evidence.

8. How do I report damaged Diamond Line Delivery freight?

Photograph the freight and packaging, preserve all materials, record the issue on delivery paperwork where possible, and request a freight claim through the account process.

9. Does Diamond Line Delivery provide residential inside delivery?

The published residential service is curbside; it excludes inside placement, unpacking, installation, and routine driving up private driveways.

10. How do I contact Diamond Line Delivery?

Use cs@dlds.com or 866-933-8733 during the published weekday office hours, or use the official contact page for a shipment-specific request.

Expert FAQs

11. What is the difference between a PRO number and an order number?

A PRO number is the shipment identifier used by the official Diamond Line Delivery tracking workflow, while an order number is usually created by the seller or customer account.

12. How does Diamond Line Delivery’s terminal network affect tracking?

Local terminals anchor pickup, sorting, route planning, and delivery across the published regional area, so events may correspond to terminal handling rather than a single continuous vehicle movement.

13. What is the difference between retail and residential delivery?

Retail delivery can include inside handling, depalletizing, and box counts where arranged, while published residential delivery is curbside and excludes installation and inside placement.

14. Can Diamond Line Delivery schedule a delivery window?

Yes, the published business and residential services describe delivery scheduling and time-window coordination, subject to the shipment and receiving location.

15. Does Diamond Line Delivery offer guaranteed delivery?

Diamond Line Delivery describes guaranteed service as a time-definite option in select service zones; verify whether the quoted shipment includes that option and its terms.

16. Can Diamond Line Delivery customers obtain shipment performance data?

The LTL service page describes customer performance scorecards covering pickup timing, on-time delivery, damage rates, and claims percentages.

17. Does 17TRACK control Diamond Line Delivery claims or delivery changes?

No. 17TRACK only provides independent tracking aggregation; Diamond Line Delivery or the shipper must handle claims, appointments, address issues, and delivery instructions.

Tracking API

The supplied Diamond Line Delivery materials document website tracking by PRO number and account-based shipment visibility. For multi-carrier integration, consult the current 17TRACK API documentation and use the carrier code supplied by 17TRACK rather than guessing a code.

17TRACK API reference

POST https://api.17track.net/track/v2.4/register
Header:
  17token: YourKey
  Content-Type: application/json

Body:
[
  {
    "number": "TRACKING_NUMBER",
    "carrier": "CARRIER_CODE"
  }
]

# Use the current 17TRACK documentation to confirm the carrier code.
# The official Diamond Line Delivery materials supplied for this page document
# website tracking by PRO number rather than a public carrier API endpoint.