RedC Tracking
Please enter the RedC tracking number to check the latest shipping status.
About REDC
REDC(YuanHong Logistics or 元红供应链) is the designated brand name for Shenzhen Yuanhong Supply Chain Logistics Co., Ltd., a China-based international logistics and freight-forwarding business. The official site describes REDC as serving domestic e-commerce and cross-border e-commerce operators through air freight, sea freight, Amazon FBA logistics, express delivery arrangements and project logistics. REDC coordinates transport and partner services; it is not identified on the supplied official pages as a national postal operator.
| Field | Verified information |
|---|---|
| Official name | Shenzhen Yuanhong Supply Chain Logistics Co., Ltd. |
| Display name | REDC |
| Official website | https://redchains.cn/ |
| Carrier type | International freight forwarder and supply-chain logistics provider. |
| Primary region | China-origin domestic and international e-commerce logistics, with global partner delivery arrangements. |
| Established history | The official history page records the parent company establishment in 2010, followed by offices in Shenzhen, Wuhan and Shanghai. |
| Tracking page | The official site exposes a “单号查询” tracking entry, but the supplied page text does not provide a stable public tracking URL. |
Carrier Entity Relationships
| Entity | Relationship summary |
|---|---|
| Shenzhen Yuanhong Supply Chain Logistics Co., Ltd. | Shenzhen Yuanhong Supply Chain Logistics Co., Ltd. is the legal company identified by the official site behind REDC. |
| Sea freight | REDC offers full-container, less-than-container-load, door-to-door and combined sea-land-air logistics services. |
| Air freight | REDC arranges pickup, booking, customs-related handling, transit and delivery services through its air-freight network. |
| Amazon FBA logistics | REDC provides China-origin sea-plus-delivery, air-plus-delivery and express options for Amazon FBA shipments. |
| Partner carriers | The official FBA page names UPS, DHL, TNT, FedEx and EMS as express-service partners or represented channels; a named partner may perform a particular transport stage. |
| 17TRACK | 17TRACK can aggregate available events from supported logistics identifiers, but 17TRACK does not operate REDC shipments or decide claims, refunds or address changes. |
Quick Answer
Enter the shipment or waybill identifier supplied by the seller or REDC into the official REDC tracking entry or into 17TRACK. If no event appears, first check whether you entered an order number instead of a logistics number, whether the label has been physically handed over, and whether a partner carrier has issued a second last-mile identifier.
How to Track REDC Packages
Use the identifier printed on the REDC receipt, freight document, seller dispatch notice or partner-carrier label. A marketplace order number and a REDC logistics number are different identifiers.
| Route | Steps and limitation |
|---|---|
| Official REDC route | Open redchains.cn, select the official single-number query entry, enter the shipment identifier and retain the original reference for follow-up. |
| 17TRACK route | Open 17TRACK, enter the identifier and allow automatic carrier recognition. 17TRACK displays available events but does not create scans or control delivery. |
| No number or no result | Ask the seller or shipping agent for the transport identifier, confirm spelling and remove copied spaces. A pre-alert or label can exist before the first physical acceptance scan. |
| Business shipment | Give REDC the booking, bill-of-lading, air-waybill, FBA reference or partner-carrier number and identify the exact transport leg requiring investigation. |
Tracking Number Formats and Examples
The supplied REDC pages describe tracking as part of an integrated freight service but do not publish one universal REDC number pattern. The identifier may therefore be a forwarder reference, an air waybill, a sea-freight document number, an FBA reference or a partner-carrier number.
Tracking Number Format
| Identifier family | Normalized pattern |
|---|---|
| REDC forwarder reference | Carrier-specific alphanumeric or numeric reference; use the exact identifier supplied by REDC or the seller. |
| Air waybill | Air-freight document identifier issued by the airline or air-cargo channel; it may be different from a REDC customer reference. |
| Sea-freight document | Bill-of-lading or booking reference issued for FCL, LCL or multimodal transport. |
| Partner last-mile number | A destination carrier may issue or display its own identifier after handoff. |
| Marketplace order ID | Seller or marketplace reference, such as an order number; it is not automatically a REDC transport number. |
| UPU S10 postal identifier | If a postal partner is used, an identifier may follow the two-letter, nine-digit and two-letter country-code structure, but the supplied REDC pages do not state that REDC issues S10 numbers. |
Tracking Statuses and Meanings
A tracking event identifies the latest reported logistics action, not necessarily the physical location at the moment of viewing. Responsibility can move between REDC, a shipping line or airline, customs, a warehouse and a last-mile carrier.
Status Quick Lookup
| Status | Lifecycle meaning |
|---|---|
| Label or booking created | A shipment record exists; physical acceptance may not have occurred. Ask the sender to confirm handover. |
| Accepted or picked up | A logistics operator has recorded receipt. The next step is consolidation, export handling or line-haul. |
| In transit | The shipment is moving through a hub, airport, port, warehouse or transport leg. Scan gaps are possible between facilities. |
| Customs processing | Documents or goods are under import or export review. Arrival at customs is not proof of release. |
| Handover to partner | A partner may be performing the next leg; the physical handover and first partner scan can occur at different times. |
| Out for delivery | A destination delivery operator has assigned the shipment for final delivery. |
| Delivered or signed | A delivery event was reported. If the parcel is missing, check the delivery location, recipient network and seller immediately. |
| Exception or returned | An address, customs, damage, refusal or delivery issue requires the sender or responsible local operator to act. |
Services and Delivery Times
REDC’s official service pages describe transport solutions rather than a single retail parcel timetable. Delivery depends on origin, destination, booking, consolidation, customs, carrier capacity, warehouse processing and final-mile arrangements.
Service Comparison
| Service | Best for |
|---|---|
| International sea freight | FCL, LCL, door-to-door and multimodal cargo. |
| International air freight | Time-sensitive or higher-value cargo requiring booking, pickup, customs-related handling and delivery. |
| Amazon FBA logistics | China-origin shipments to FBA warehouses using sea-plus-delivery, air-plus-delivery or express channels. |
| Project logistics | Modules, oversized, heavy, bulk and project cargo requiring specialist coordination. |
Delivery Time
| Service | Published delivery position |
|---|---|
| Sea freight | The official page describes service scope but does not state a universal delivery-day standard; obtain a route-specific quotation. |
| Air freight | The official page positions air freight for faster transport but does not publish one universal delivery-day standard. |
| FBA services | Timing varies by route, service choice, customs and FBA receiving; the page distinguishes economic and faster options without a universal day guarantee. |
Destination Country Delivery Times
| Destination | Service and delivery guidance |
|---|---|
| United States | REDC names the United States for FBA sea, air and express logistics. Route-specific timing and final-mile carrier must be confirmed on the shipment quotation. |
| Canada | REDC names Canada for FBA logistics. Customs and FBA receiving affect the delivery window. |
| United Kingdom | REDC names the United Kingdom for FBA logistics. Import processing and local delivery are separate stages. |
| Germany | REDC names Germany for FBA logistics. The shipment quotation should identify the customs and final-mile arrangements. |
| Australia | REDC names Australia as a sea-plus-delivery destination. The route, customs and delivery partner determine the applicable window. |
| Italy, Spain and Japan | REDC names these countries for LCL FBA routes. Country-level delivery days are not presented as a universal standard on the supplied service page. |
Common Tracking Problems and Solutions
Problem & Solution
| Problem or status | Immediate action |
|---|---|
| Invalid number | Compare the identifier with the receipt or seller notice, remove accidental punctuation and ask whether it is an order ID or partner number. |
| No tracking event | Ask the sender whether the shipment has been handed to REDC or a partner; a created record is not a physical acceptance scan. |
| No update in transit | Check the latest hub, port, airport or customs event and ask REDC or the seller to identify the responsible transport leg. |
| Customs hold | The importer or seller should provide requested documents, tax information or product details to the customs contact named for the shipment. |
| Delivered but missing | Check the delivery address, reception desk, neighbours and safe-place evidence; then contact the last-mile carrier and seller. |
| Damaged or lost | Photograph the parcel and packaging, preserve documents and ask the contracting sender or REDC account holder to open the appropriate investigation or claim. |
| Returned to sender | Ask for the return reason, confirm the address and have the sender decide whether to re-ship, correct documents or request a commercial refund. |
International Shipping, Customs and Carrier Handoffs
REDC’s cross-border model can combine forwarder handling, airline or ocean transport, customs, warehousing and destination delivery. A destination partner scan does not prove that REDC itself performed the final delivery.
International Flow
| Stage | What the customer should understand |
|---|---|
| Origin pickup and consolidation | REDC or an origin agent receives, consolidates or prepares cargo. A booking record may precede the first physical scan. |
| Export documentation and customs | Export declarations, inspection and document review can delay departure. |
| Air, sea or multimodal line-haul | The airline, ocean carrier or contracted transport chain carries the shipment between gateways. |
| Import customs and warehouse | Destination customs and warehouse processing are separate from transport arrival; arrival does not equal customs release. |
| Partner handoff and last mile | UPS, DHL, TNT, FedEx, EMS or another local operator may perform the contracted delivery stage where selected. |
Customer Service
For shipment-specific assistance, start with the seller or contracting shipper when the shipment was purchased through a marketplace. REDC’s official website publishes a contact phone number and a website feedback/contact route.
Customer Service
| Channel | Best use |
|---|---|
| Official website | REDC official website; use the tracking entry, contact information or feedback route. |
| Published telephone | 400-123-4567, as displayed on the supplied official website. Confirm availability and service scope before relying on it for an urgent shipment. |
| Seller or shipper | Best for marketplace orders, refunds, missing commercial documents and claim initiation because the contracting party may control the freight account. |
| Information to prepare | Tracking or freight reference, booking date, origin and destination, service type, latest event, address, contents, value and photographs where relevant. |
FAQ
Basic FAQs
Enter the REDC or partner logistics identifier on the official REDC website or 17TRACK. If no event appears, confirm that the identifier is not merely a marketplace order number.
Look on the freight receipt, dispatch notice, seller message, air waybill, sea-freight document or FBA shipment paperwork.
REDC does not publish one universal public pattern on the supplied pages, so the identifier may be a forwarder reference or a partner-carrier number.
A booking or label can be created before physical handover. Ask the seller or shipping agent whether REDC or a partner has actually accepted the goods.
The official service pages do not publish one universal delivery standard; timing depends on the selected sea, air, FBA or express route, customs and final-mile handling.
Check the latest port, airport, warehouse or customs event and ask the contracting shipper to identify which operator currently holds the shipment.
Review the address and delivery notice, contact the destination delivery operator where identified, and ask the seller or REDC account holder to arrange the next permitted action.
Check the entrance, reception desk, neighbours and safe-place evidence first, then contact the last-mile operator and seller with the delivery scan details.
Preserve the packaging, photograph the damage and provide value evidence to the contracting shipper or REDC account holder, who can select the applicable investigation or claim route.
Use the official website or the published 400-123-4567 telephone number, and prepare the shipment reference, route, latest scan and sender details.
Expert FAQs
The official pages identify Shenzhen Yuanhong Supply Chain Logistics Co., Ltd. as a logistics and freight-forwarding business offering sea, air, FBA and project logistics rather than a national postal operator.
The issuer depends on the transport leg: REDC may provide a forwarder reference, while an airline, ocean carrier, postal operator or last-mile partner may issue the operational identifier.
REDC’s service model uses partner networks for international freight and express delivery, so a partner event can represent the current physical custodian without changing the commercial relationship with REDC.
No. Customs arrival means the shipment has entered a customs process; release requires the applicable documents, declarations, inspections and charges to be completed.
The official FBA page describes sea-plus-delivery, air-plus-delivery and express solutions to FBA warehouses, with international transport, customs, warehousing and delivery coordinated as a supply-chain service.
Yes. A forwarder reference can coexist with an air waybill, bill of lading, warehouse reference or destination last-mile number; ask the shipper to map the identifiers to each leg.
No. 17TRACK only displays supported tracking information; address changes, delivery instructions, claims and refunds must be handled by the responsible carrier, seller or contracting shipper.
Tracking API
// REDC official public tracking API:
// Current public official tracking API not confirmed from the supplied official pages.
//
// 17TRACK API documentation:
// https://api.17track.net/en/doc
//
// POST https://api.17track.net/track/v2.4/register
// Headers:
// 17token: YourKey
// Content-Type: application/json
//
// Body:
// [
// {
// "number": "TRACKING_NUMBER",
// "carrier": "CARRIER_CODE"
// }
// ]
//
// Confirm the current 17TRACK carrier code for REDC before production use.
// Do not assume that a partner carrier code represents REDC.
Sources & References
- REDC official website. Shenzhen Yuanhong Supply Chain Logistics Co., Ltd.
- Company profile. Shenzhen Yuanhong Supply Chain Logistics Co., Ltd.
- Company history. Shenzhen Yuanhong Supply Chain Logistics Co., Ltd.
- International sea freight services. Shenzhen Yuanhong Supply Chain Logistics Co., Ltd.
- International air freight services. Shenzhen Yuanhong Supply Chain Logistics Co., Ltd.
- Amazon FBA logistics services. Shenzhen Yuanhong Supply Chain Logistics Co., Ltd.
- Project logistics services. Shenzhen Yuanhong Supply Chain Logistics Co., Ltd.
- 17TRACK API documentation. 17TRACK.
17TRACK is an independent tracking platform and is not affiliated with REDC.
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