NOVA POST Tracking

Please enter the NOVA POST tracking number to check the latest shipping status.

TRACK

About Nova Post

Nova Post is a parcel and document delivery brand serving customers in Poland and Europe. The Poland website offers shipment creation, courier collection, delivery to Nova Post branches, partner parcel lockers, or a recipient address, plus international delivery and a permitted-goods guide.

Fact	Verified information
Official name	Nova Post
Official website	https://novapost.com/en-pl/
Carrier type	Parcel and document delivery operator with branches, partner parcel lockers, address delivery, and courier collection.
Primary region	Poland and Europe, with an international delivery offering.
Tracking page	The Poland site exposes a Track entry; use the official site or 17TRACK with the shipment identifier.

Carrier Entity Relationships

Entity	Relationship to Nova Post
Nova Post	Nova Post operates the delivery options presented on the Poland website, including branches, partner parcel lockers, and direct address delivery.
Courier collection	Nova Post offers a courier-call option for sending personal items, documents, gifts, and goods without visiting a branch.
International delivery	Nova Post presents international delivery as a service and directs customers to destination, cost, and permitted-goods information.
17TRACK	17TRACK aggregates available tracking events independently; it does not transport parcels or decide claims, refunds, or address changes.

Quick Answer

Enter the shipment or parcel number in the Track area on the official Nova Post website, or enter it in 17TRACK for aggregated events. If no result appears, first check that you used a tracking number rather than an order number, copied it correctly, and allowed time for the first carrier scan. 17TRACK is an independent tracking platform and cannot change delivery details, approve refunds, or open a Nova Post claim.

How to Track Nova Post Packages

Path	Steps
Official Nova Post tracking	Open the Poland website, choose Track, enter the shipment number, and compare the latest event with the delivery destination.
17TRACK	Open 17TRACK, enter the identifier, let the platform identify the carrier where possible, and use the displayed event history as a tracking summary.
Identifier check	A tracking number identifies transport activity. An order, invoice, merchant reference, or delivery-notice number may not be trackable.

A merchant normally supplies the tracking number in a dispatch email, order page, receipt, label, or Nova Post shipment record. If the number is invalid, ask the sender to confirm the carrier and identifier; the sender is usually best placed to correct a label or shipment record.

Tracking Number Formats and Examples

The supplied Nova Post Poland materials identify shipment tracking as an API and website function but do not publish a complete public number-format catalogue. Do not infer service type from a prefix alone. Use the official tracker or 17TRACK automatic recognition.

Tracking Number Format

Identifier family	Normalized pattern
Nova Post shipment identifier	Use the number printed on the Nova Post label, receipt, shipment record, or merchant dispatch notice; the complete public pattern is not stated in the supplied Poland page.
Merchant order/reference ID	Merchant-defined text or digits; it may identify the purchase rather than the transport record.
International or partner identifier	The origin or handoff partner may issue a separate identifier. A number visible in Nova Post tracking is not necessarily issued by Nova Post.

Tracking Statuses and Meanings

Status Quick Lookup

Status	Meaning
Label created / pre-shipment	Shipment data may exist before Nova Post has physically received the item. The sender should verify handover if the status persists.
Accepted / received	A Nova Post scan records acceptance; sorting or transport normally follows.
In transit	The shipment is moving through the network; scan gaps can occur between facilities.
Customs or handoff	The shipment is undergoing cross-border processing or transfer; arrival at customs does not itself prove release.
Out for delivery	The delivery stage has begun. Keep the address and recipient available.
Delivered / pickup	The event indicates delivery or availability at the selected receiving point. Check proof, locker, branch, household, and reception desk.
Exception / return	A delivery or transport issue requires review. The sender should contact Nova Post when a correction, investigation, or claim is needed.

Services and Delivery Times

Service Comparison

Service	Best for
Branch delivery	Recipients who can collect a parcel at a Nova Post branch.
Partner parcel locker	Recipients who select an available partner locker.
Direct address delivery	Personal items, documents, gifts, or goods delivered to the recipient address.
Courier collection	Senders who want collection without leaving home.

Delivery Time

Service	Published delivery information
Parcel delivery from Poland	The official calculator provides an estimated delivery time after destination, weight, and dimensions are entered.
International delivery	The estimate depends on the selected destination and shipment details; the website does not establish a universal guarantee in the supplied material.

Destination Country Delivery Times

Destination country or region	How to obtain the estimate
European destinations	Use the Nova Post cost calculator with destination, weight, and dimensions; the result supplies an estimated delivery time for that shipment.

An estimate is not a guaranteed delivery date. Cut-off times, weekends, holidays, address quality, network load, weather, customs, and handoff scans can affect actual delivery.

Common Tracking Problems and Solutions

Problem & Solution

Problem or status	Immediate action
Invalid number	Remove accidental spaces, re-copy the identifier, and ask the sender to confirm that it is a shipment number.
No events	Check the official tracker and allow for the first physical scan; ask the sender whether the parcel was handed over.
Long scan gap	Compare the last location with the expected route and contact Nova Post or the sender with the number and last event.
Address or delivery exception	Review the address and delivery option. The sender should request a correction where the service permits it.
Delivered but missing	Check the branch or locker, household members, neighbours, reception desk, safe-place instructions, and proof of delivery; then contact Nova Post and the sender.
Lost or damaged	Keep packaging and photographs, record the last scan, and ask the sender to start the carrier inquiry or claim process.
Return to sender	Ask the sender why the return was triggered and whether a new shipment or address correction is possible.

International Shipping, Customs and Carrier Handoffs

Nova Post presents international delivery from Poland. Cross-border tracking can contain electronic pre-advice, physical handover, customs processing, and destination delivery events. A customs arrival event is not proof of customs release.

International Flow

Stage	What it means
Origin acceptance	Nova Post or an origin handoff point records the shipment; the physical custodian should be inferred from the latest scan.
Export processing	The parcel is prepared for cross-border transport and export procedures.
Line-haul and handoff	The parcel moves between transport networks. Electronic pre-advice may appear before a receiving scan.
Import customs	Destination authorities or their appointed process review the shipment. Taxes, documents, and restrictions depend on destination rules.
Destination delivery	Nova Post or a destination delivery partner performs the final delivery or makes the parcel available for collection.

Delivery Management and Post-shipment Options

Option	Who uses it and where
Branch collection	A recipient can receive a parcel at a Nova Post branch when that option is selected or offered.
Partner parcel locker	A recipient can use an available partner parcel locker shown by Nova Post.
Courier collection	A sender can request collection through the official shipment flow; eligibility and pricing are determined during booking.

Lost, Damaged, Claims, Insurance and Refunds

Tracking support, a missing-shipment inquiry, an insurance claim, a postage refund, and a marketplace refund are different processes. Preserve the label, receipt, packaging, photographs, item description, value evidence, and the latest tracking event. 17TRACK cannot approve any of these outcomes.

Process	Use when
Tracking inquiry	The event history is unclear or has stopped; provide the shipment number and last scan to Nova Post or the sender.
Carrier investigation or claim	The parcel is alleged to be lost or damaged; the sender should follow the applicable Nova Post procedure and retain evidence.
Merchant refund	The purchase dispute concerns the seller; contact the seller separately from the carrier inquiry.

Shipping Restrictions and Special Handling

Category	Action
Permitted goods	Check the official permitted-goods guidance before packing; the Poland website links to a dedicated permitted-goods section.
International goods	Confirm destination-country customs and import requirements before dispatch.
Prohibited or restricted items	Do not rely on a generic list for batteries, liquids, dangerous goods, perishables, or valuables; check the current Nova Post rules and destination requirements.

Customer Service

Channel	Best use
Official website	Nova Post Poland provides Track, shipment creation, the branch and locker map, the cost calculator, and permitted-goods information.
Branch or parcel-locker map	Find a receiving or sending location through the official Poland website.
Sender or merchant	Best escalation route for a missing label, shipment correction, marketplace order, claim ownership, or refund dispute.

Prepare the shipment number, sender and recipient details, dispatch date, service or destination, latest scan, and photographs or value evidence where relevant.

Ecommerce and Business Tracking

Nova Post provides an integration platform for business systems. Its documentation describes shipment creation and management, tracking, courier pickup, dictionaries, webhooks for events and status updates, fulfillment, Postman collections, and an official PHP SDK.

Developer/API Comparison

Option	Provider
International Nova Post API	Nova Post
Ukraine API 2.0	Nova Post
Multi-carrier tracking API	17TRACK

The international platform documents URL-based versioning and lists the current v1.0 shipment path as an example, with transition support when a future major version is released. The Ukraine API documentation uses an API key and JSON or XML endpoints and directs international integrations to the international API.

FAQ

Basic FAQs

1. How do I track my Nova Post package?

Enter the shipment number on the official Nova Post website or use 17TRACK to view available events.

2. Where can I find my Nova Post tracking number?

Check the label, receipt, shipment record, dispatch email, or merchant order page.

3. What does a Nova Post tracking number look like?

Nova Post’s Poland page does not publish one universal public pattern, so use the complete identifier supplied by the sender and verify it in the official tracker.

4. When will the first Nova Post scan appear?

The first event appears after shipment data is processed and a physical acceptance or network scan is recorded; label creation alone does not prove handover.

5. Why is my Nova Post tracking not updating?

A scan gap can occur between facilities or during handoff; recheck the official tracker and ask the sender to verify physical acceptance.

6. How long does Nova Post delivery take?

Use the official calculator because the estimate depends on destination, weight, dimensions, and the selected delivery route.

7. What should I do after a Nova Post delivery attempt fails?

Review the latest event, address, branch, or locker information and contact Nova Post or the sender for the available next delivery action.

8. Nova Post says delivered, but I did not receive the parcel. What now?

Check the branch, locker, household, neighbours, reception desk, and proof of delivery before contacting Nova Post and the sender.

9. How do I report a lost or damaged Nova Post shipment?

Preserve the packaging and evidence and ask the sender to follow the applicable Nova Post inquiry or claim process.

10. How can I contact Nova Post about tracking?

Use the official Poland website, its tracking and location tools, or the sender’s support route with the shipment number ready.

Expert FAQs

11. Does Nova Post tracking prove that Nova Post issued the number?

No; a partner or origin network can issue an identifier that Nova Post later displays during a handoff.

12. What is the difference between electronic pre-advice and handover?

Electronic pre-advice transfers shipment data, while handover requires the receiving network to obtain the physical parcel and record its scan.

13. Does arrival at customs mean that a Nova Post parcel is cleared?

No; customs arrival and customs release are separate events, and destination rules determine documents and charges.

14. Can businesses integrate Nova Post shipment tracking?

Yes; the Nova Post integration platform documents shipment methods, tracking, webhooks, API keys or tokens, and an official PHP SDK.

15. Which Nova Post API should an international business use?

Use the international Nova Post API documentation for international shipments and services outside the Ukraine-specific API scope.

16. Does Nova Post provide automatic event notifications for integrations?

The API methods documentation describes webhooks for receiving events and status updates through subscriptions.

Tracking API

// Carrier API: Nova Post public documentation describes API keys or tokens,
// shipment methods, tracking, webhooks, and versioned endpoints.
// Use the current documentation before implementing an endpoint.
//
// 17TRACK API:
POST https://api.17track.net/track/v2.4/register
Headers:
  17token: YourKey
  Content-Type: application/json
Body:
[
  {
    "number": "TRACKING_NUMBER",
    "carrier": "CARRIER_CODE"
  }
]
// Confirm the current Nova Post carrier code in 17TRACK documentation
// before replacing CARRIER_CODE.