DAEX Tracking
Please enter the DAEX tracking number to check the latest shipping status.
About Daex
Daex is the display name used for this tracking page. The supplied official site identifies the operating company as a Shenzhen logistics enterprise providing international express, international air and ocean freight, import services, Hong Kong–mainland transport, warehousing and FBA first-leg transportation. Its stated service network covers the Guangdong Pearl River Delta.
Carrier Overview
| Field | Verified information |
|---|---|
| Official name shown on the supplied site | Shenzhen Dongang International Logistics Co., Ltd. |
| Official website | https://www.da-log.com/ |
| Carrier type | International freight forwarder and logistics provider. |
| Primary region | Guangdong Pearl River Delta, with international logistics services. |
| Official tracking page | Package tracking area on the official website. |
Carrier Entity Relationships
| Entity | Relationship to Daex |
|---|---|
| Daex | Daex is the tracking-page entity used here for the logistics operation described by the official website. |
| International express | International express is a service category offered by the logistics provider and may involve contracted transport networks. |
| Air and ocean freight | Air and ocean freight are international forwarding services that move freight through transport and customs stages. |
| Warehousing and FBA first-leg transport | These services support storage and movement into fulfillment networks rather than necessarily representing the final-mile carrier. |
| DHL, FedEx, UPS, TNT and EMS | The official site describes long-term cooperation with international express companies; a partner scan does not by itself prove which party physically holds a shipment at that moment. |
| 17TRACK | 17TRACK is an independent tracking platform that aggregates available events and does not operate Daex shipments. |
Quick Answer
Enter the shipment tracking number supplied by the seller, shipper or Daex into the official tracking area, or enter it into 17TRACK. If no result appears, first check that the number is a tracking number rather than an order number, remove spaces or punctuation, and allow time for the first physical scan. 17TRACK cannot change an address, issue a refund, investigate a loss or approve a claim.
How to Track Daex Packages
Use the number attached to the shipment, not the store order reference. The official site provides a package-query area, while 17TRACK can help identify available events across participating transport networks.
Tracking Paths
| Path | Steps and next action |
|---|---|
| Official Daex tracking | Open the official website, choose package tracking, enter the shipment identifier, and retain a screenshot of the result for customer-service follow-up. |
| 17TRACK | Open 17TRACK, enter the identifier, review the detected carrier and event history, then compare any partner-carrier result with the seller’s shipping notice. |
| No number or no result | Ask the seller or shipper for the actual shipment identifier, verify the characters, and request confirmation that the parcel was physically handed over rather than only labelled. |
Tracking Number Formats and Examples
The reviewed official pages provide a tracking function but do not state a universal Daex number pattern or a public list of prefixes. A number may be issued by Daex, a contracted express operator, an origin postal operator or a destination last-mile carrier. Do not infer the service solely from a prefix.
Tracking Number Format
| Identifier family | Normalized pattern and use |
|---|---|
| Daex shipment identifier | Use the exact identifier shown by the shipper. A public length, prefix and checksum rule is not stated on the reviewed official pages. |
| Partner express number | A contracted express operator may issue the number. The number can be visible in a seller dispatch notice and may be queried by the partner’s own system. |
| Origin-post identifier | International postal shipments can retain an origin-post number during handoff. Carrier recognition does not prove Daex issued that number. |
| Merchant reference | An order number, invoice number or customer reference identifies a transaction and may not return transport events. |
| Last-mile identifier | A destination delivery operator may create or expose a second identifier after handoff. Ask the seller to link both numbers. |
Tracking Statuses and Meanings
Status wording varies by system. The key distinction is whether the record represents electronic pre-advice, physical acceptance, transport, customs processing, delivery or a return.
Status Quick Lookup
| Status | Meaning |
|---|---|
| Label created / shipment information received | Electronic data exists, but physical acceptance may not have occurred. Contact the shipper if the record remains unchanged. |
| Accepted / picked up | A logistics party recorded receipt. The next event is normally sorting or movement. |
| In transit | The shipment is moving between facilities or transport legs. Scan gaps can occur during line-haul. |
| Customs or handoff | The shipment is being presented to customs or another transport operator. Arrival at customs is not proof of release. |
| Out for delivery | A local delivery route has been assigned. Keep the address accessible and monitor delivery instructions. |
| Delivered | A delivery event was recorded. Check the delivery location, household, reception desk and nearby safe places if the parcel is missing. |
| Exception or failed delivery | A problem needs resolution, such as an address issue, access problem or customs requirement. Contact the shipper or responsible local operator. |
| Returned to sender | The shipment is moving away from the destination after an unsuccessful delivery, refusal, address or customs event. |
Services and Delivery Times
The official site lists service categories rather than published universal delivery standards. Actual timing depends on origin, destination, selected transport, customs, partner handoff, address quality and operational conditions.
Service Comparison
| Service | Best use |
|---|---|
| FBA first-leg transport | Moving inventory toward fulfillment operations; confirm the final-mile and warehouse appointment arrangements with the shipper. |
| International express | Time-sensitive international parcel movement using a logistics network that may include partner operators. |
| International air freight | International cargo requiring air transport coordination rather than necessarily door-to-door parcel delivery. |
| International ocean freight | Larger or less urgent international cargo requiring ocean transport planning. |
| Warehousing and import services | Storage, import coordination and related supply-chain support. |
Delivery Time
| Service | Timing guidance |
|---|---|
| International express | A universal published delivery window is not stated on the reviewed service page; obtain a route-specific quotation. |
| Air freight | Timing depends on flight allocation, origin and destination handling, customs and final delivery arrangements. |
| Ocean freight | Timing depends on sailing schedule, port handling, customs and inland delivery. |
| FBA first-leg transport | The seller or account manager should provide the route-specific plan; the official page does not publish a single global standard. |
Destination Country Delivery Times
| Destination | Route-specific guidance |
|---|---|
| United States, Canada, United Kingdom and European Union | Use the quoted service and route plan. Customs, import documentation, destination handling and local delivery can change the actual arrival date. |
| Asia-Pacific | Confirm whether the shipment moves by express, air or ocean freight and which local operator performs delivery. |
| Other international destinations | Request a destination-specific estimate; a universal country-by-country schedule is not published on the reviewed official pages. |
Common Tracking Problems and Solutions
Start with the event history and identify the party holding the parcel. The seller usually controls the commercial order and can ask Daex or a partner to investigate.
Problem & Solution
| Problem or status | First action |
|---|---|
| Invalid number | Compare every character with the dispatch notice and ask whether the number is an order reference or a transport identifier. |
| No tracking event | Allow for system activation, then ask the shipper to verify physical handover and the selected carrier. |
| No update in transit | Check for a partner or customs event and request a route-specific investigation when the seller’s promised window has passed. |
| Address problem or failed delivery | Contact the shipper promptly with the complete address; do not assume a change can be made after dispatch. |
| Customs hold | Check whether the destination authority or broker needs invoices, identity, tax or product information. |
| Delivered but missing | Check the delivery location, household, reception desk, neighbours and local delivery office, then ask the seller for delivery evidence. |
| Lost or damaged parcel | Photograph the packaging and contents, preserve all materials, and have the shipper open the applicable transport inquiry or claim. |
International Shipping, Customs and Carrier Handoffs
Daex’s international services can involve forwarding, express partners, customs processing and destination delivery operators. A partner event, customs arrival or electronic pre-advice is not necessarily proof that Daex or the destination operator has physically accepted the parcel.
International Flow
| Stage | What it means |
|---|---|
| Origin collection | The shipper or origin logistics party receives the goods and prepares transport documents. |
| Export processing | The shipment is sorted, consolidated and prepared for international movement. |
| Export customs or security | Authorities or appointed agents review export information; release is distinct from arrival. |
| Line-haul | Air, ocean or other international transport carries the shipment between gateways. |
| Partner handoff | Electronic data, physical possession and the first receiving scan may occur at different times. |
| Import customs | The destination authority may request duties, taxes, invoices or product information. |
| Last mile | A destination delivery operator performs local delivery; its identifier may differ from the origin number. |
Customer Service
Use the official contact route for shipment-specific assistance. The supplied site lists a telephone number and QQ contact, but it does not state service hours, time zone or a published claims deadline.
Customer Service
| Channel | Verified contact and best use |
|---|---|
| Official website | https://www.da-log.com/; use for tracking, service information and contact navigation. |
| Telephone | 13417360680; prepare the tracking number, ship date, origin, destination and latest scan. |
| 2173361887; use the shipment identifier and describe the requested action clearly. | |
| Office address | Fuwei Guangsheng Sixth Lane 17, Fuyong Subdistrict, Bao'an District, Shenzhen, Guangdong, China. |
FAQ
Basic FAQs
Enter the transport identifier on the official Daex website or use 17TRACK, then compare the latest event with the seller’s dispatch notice.
Look in the seller’s shipping email, invoice, dispatch notice or transport receipt; the order number may be different.
The reviewed official pages do not publish one universal public format, so use the exact identifier supplied for the shipment.
The first event appears after the relevant logistics party records data or physical receipt; label creation alone does not prove acceptance.
A line-haul, customs or partner handoff can create a visibility gap; ask the shipper to verify the route when the expected window has passed.
Timing depends on the selected express, air, ocean or FBA service, destination, customs and local delivery arrangements.
Check the event reason and contact the shipper promptly with the complete address because post-dispatch changes may be limited.
Check household members, reception areas, neighbours and safe places, then request delivery evidence and seller assistance.
Preserve the packaging, photograph the damage and ask the shipper to start the applicable transport inquiry or claim.
Use the official website, telephone 13417360680 or QQ 2173361887, and prepare the tracking number and latest event.
Expert FAQs
No. International forwarding can use a number issued by a contracted express operator, origin postal operator or destination carrier; recognition and issuance are different relationships.
Electronic pre-advice can precede physical possession, so a partner event should not be treated as proof that the next carrier has received the parcel.
No. Arrival at a customs facility and customs release are separate events, and the destination authority may request documents or payment.
Yes, a destination delivery operator may expose another identifier after handoff; ask the seller to associate the identifiers.
The reviewed official pages provide a web tracking function but do not present current public API documentation; businesses should request integration details directly.
Tracking API
// Daex official API:
// Current public official tracking API documentation is not presented
// on the reviewed official pages.
// 17TRACK API reference:
// POST https://api.17track.net/track/v2.4/register
// Headers: 17token: YourKey
// Content-Type: application/json
// Body:
[
{
"number": "TRACKING_NUMBER",
"carrier": "CARRIER_CODE"
}
]
// Confirm the current 17TRACK carrier code in the developer account
// or current documentation before production use.
Sources & References
- Official Daex website and package tracking area. Daex
- Official company profile and service network page. Daex
- Official business categories page. Daex
- Official international express service page. Daex
- Official international air and ocean freight service page. Daex
- 17TRACK API documentation. 17TRACK
17TRACK is an independent tracking platform and is not affiliated with Daex.
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