IDE Tracking

Please enter the IDE tracking number to check the latest shipping status.

https://www.ideexp.com/

TRACK

About IDE

IDE is the public-facing name used by Shaoxing Aidiyi Supply Chain Management Co., Ltd. IDE provides China–Indonesia logistics and supply-chain services, including customs-cleared, tax-inclusive door-to-door options, e-commerce parcels, and sea or air freight forwarding.

Fact	Confirmed information
Official name	Shaoxing Aidiyi Supply Chain Management Co., Ltd. (绍兴艾递易供应链管理有限公司)
Official website	https://www.ideexp.com/
Carrier type	Cross-border logistics and freight-forwarding provider for China–Indonesia movements.
Primary region	China and Indonesia, with China-origin international logistics services.
Headquarters	Shaoxing, Zhejiang, China.
Tracking page	Use the “物流跟踪” or “TRACKING NOW” entry on the official website.

Carrier Entity Relationships

Entity	Relationship to IDE
IDE	IDE is the brand used for the China–Indonesia logistics operation.
B To B parcels	IDE lists B To B parcels as an international service category.
E-commerce parcels	IDE lists e-commerce parcels as a service category for cross-border shipments.
Sea / air transit	IDE lists sea / air transit, including port-to-port handling, among its services.
17TRACK	17TRACK is an independent tracking platform that may aggregate available events; it does not operate IDE transportation.

Quick Answer

Enter the shipment identifier supplied by the seller or IDE in the official IDE tracking area, or submit it to 17TRACK. If no result appears, first check that you used a tracking number rather than an order number and allow time for the first physical scan after handover.

Pro Tip: 17TRACK can display available carrier events, but it cannot change an address, accelerate delivery, approve a refund, or decide an IDE claim.

How to Track IDE Packages

The official route is the “物流跟踪” or “TRACKING NOW” function on IDE’s website. The independent route is 17TRACK, which can be useful when a shipment contains cross-border or partner events.

Route	Steps
Official IDE tracking	Open the official website, choose “物流跟踪” or “TRACKING NOW,” enter the shipment identifier, and review the returned events.
17TRACK	Open 17TRACK, submit the identifier, check automatic carrier recognition, and compare the latest event with the seller’s dispatch information.
No number or no result	Ask the seller for the shipment or parcel identifier, verify spelling and spacing, and distinguish it from an order, invoice, or reference number.

Tracking Number Formats and Examples

IDE’s supplied English and Chinese pages identify tracking as an online service but do not publish a complete public numbering specification. A prefix alone should therefore not be used to infer the service or issuer.

Tracking Number Format

Identifier family

Normalized pattern

IDE shipment identifier

Use the exact identifier supplied by IDE or the seller; a public fixed pattern is not stated.

View all details for IDE shipment identifiers

Issued by	The issuer depends on the booked IDE service and any transport partner.
Where seen	Buyers normally receive it from the seller, shipping notice, label, or IDE customer service.
Tracking scope	The identifier may expose only the segment for which data has been transmitted.
Caveat	An identifier accepted by a tracking platform does not prove that IDE issued it.

Partner or last-mile identifier

Use the partner number shown in shipment information when one is supplied; do not infer its format from an IDE brand reference.

View all details for IDE partner identifiers

Issued by	A postal, courier, airline, customs, or delivery partner may issue the identifier.
Customer scenario	Cross-border buyers may see the origin number first and a destination number later.
Recommended check	Try the exact number on the official IDE page and 17TRACK before contacting the seller.
Formatting	Preserve letters and digits; remove spaces only if the tracking interface requires normalization.

Tracking Statuses and Meanings

Tracking events describe the latest data received; they do not always identify the physical custodian with certainty.

Status Quick Lookup

Status	Meaning
Label created / pre-shipment	Shipping data exists, but a physical acceptance scan may not have occurred; the seller should confirm handover.
Accepted / received	A logistics participant has recorded receipt; sorting or line-haul processing normally follows.
In transit	The shipment is moving between processing points; scan gaps can occur between legs.
Customs or handover	The shipment is undergoing border processing or transfer; arrival at customs is not proof of release.
Out for delivery / delivered	The destination delivery operation is active or a delivery scan has been recorded; check the address and proof of delivery.
Exception / return	An operational, address, customs, or recipient issue requires seller or carrier follow-up.

Services and Delivery Times

IDE’s China–Indonesia service page gives different published estimates by service and destination. The figures below are estimates, not universal delivery guarantees.

Service Comparison

Service	Best use
Fast B To B parcel service	Urgent China–Indonesia door-to-door shipments.
General B To B parcel service	Samples, personal items, or low-value goods.
IDE-EC-SAMEDAY e-commerce parcels	E-commerce parcels moving through IDE’s scheduled China-origin air service.
Sea freight FCL/LCL	Container or consolidated cargo requiring sea transport.

Delivery Time

Service	Published delivery standard
Fast service	Jakarta: 3–4 days; customs-cleared, tax-inclusive door-to-door service.
General service	Jakarta: 3–7 days; the official page states that customs mode affects the service.
Bonded-area service	After arrival at CGK airport, customs processing is described as 1–2 days before delivery to bonded areas.
IDE-EC-SAMEDAY	The official page describes dispatch within 24 hours after CGK arrival and normally within 72 hours from warehouse entry to dispatch.
Sea freight FCL/LCL	Jakarta: 25–30 days; actual movement depends on sailing, customs, and delivery arrangements.

Destination Country Delivery Times

Destination	Published IDE route
Indonesia — Jakarta	Air fast: 3–4 days; general: 3–7 days; sea FCL/LCL: 25–30 days.
Indonesia — bonded areas	CGK arrival followed by stated 1–2 day customs processing before bonded-area delivery.
Indonesia — other cities	IDE states that bonded-area service can deliver to cities across Indonesia; a city-specific standard is not published on the cited page.

Common Tracking Problems and Solutions

Problem & Solution

Problem/status shown	Immediate action
Invalid number	Remove accidental spaces, compare the seller’s dispatch notice, and ask the seller to confirm the identifier.
No tracking event	Check whether the label was created without physical handover; the shipper should confirm acceptance.
No update in transit	Allow for line-haul, customs, weekends, and partner scan gaps, then ask the seller to investigate.
Customs delay	Check whether invoices, identity details, import information, or duties are requested by the responsible party.
Delivered but missing	Check the delivery location, household members, reception desk, neighbours, local delivery office, and proof of delivery; contact the seller promptly.
Address or delivery failure	Give the seller the corrected address and ask IDE or the responsible delivery partner whether redelivery or return processing can still be changed.
Lost or damaged parcel	The shipper should open the transport inquiry or claim with IDE and retain packaging, photos, invoices, and value evidence.

International Shipping, Customs and Carrier Handoffs

IDE’s confirmed international scope is China–Indonesia. IDE describes customs-cleared, tax-inclusive services and CGK airport processing; an airport arrival or customs event is not, by itself, proof of customs release.

International Flow

Stage	What to understand
China origin and export	IDE or its origin logistics participants receive and consolidate cargo for China–Indonesia movement.
Air or sea line-haul	The shipment moves by the booked air or sea route; scan visibility can pause between facilities.
CGK arrival and customs	IDE describes customs processing after arrival at CGK for its bonded-area service; duties and documents depend on the shipment and Indonesian rules.
Partner or last mile	IDE states that its Indonesia delivery capability includes its own and third-party delivery resources; the physical custodian can change at handoff.
Door delivery or bonded area	The selected service determines whether delivery is door-to-door or directed to an Indonesian bonded area.

FAQ

Basic FAQs

1. How do I track my IDE package?

Use the tracking function on the official IDE website or submit the identifier to 17TRACK.

2. Where can I find my IDE tracking number?

Check the seller’s dispatch notice, shipping label, receipt, or message from IDE.

3. What does an IDE tracking number look like?

IDE does not publish a single public format, so use the exact identifier supplied for the booked service.

4. When will the first IDE tracking event appear?

The first event normally appears after shipment data is transmitted and a logistics participant records a physical scan.

5. Why is my IDE tracking not updating?

Line-haul movement, customs processing, weekends, and partner handoffs can create gaps; ask the seller to verify the shipment if the gap persists.

6. How long does IDE delivery take?

IDE publishes Jakarta estimates of 3–4 days for fast service, 3–7 days for general service, and 25–30 days for sea FCL or LCL.

7. What should I do after an IDE delivery failure?

Confirm the address with the seller and ask whether the responsible delivery operation can arrange another attempt or whether return handling has started.

8. What should I do if IDE says delivered but I have not received the parcel?

Check the delivery location, household members, reception desk, neighbours, and local delivery office, then request seller assistance.

9. How do I report a lost or damaged IDE shipment?

The shipper should contact IDE or the booking party and preserve packaging, photographs, invoices, and value evidence.

10. How can I contact IDE?

Use the verified China or Indonesia contacts listed in the Customer Service section and prepare the tracking identifier and latest event.

Expert FAQs

11. Does IDE operate a China–Indonesia service?

Yes. IDE describes China–Indonesia export and import services covering B To B parcels, e-commerce parcels, and sea or air transit.

12. What is IDE’s bonded-area service?

It is a service that uses IDE’s customs capability after CGK arrival and directs cargo to bonded areas in Indonesian cities.

13. What does IDE’s customs-cleared, tax-inclusive wording mean?

The listed door-to-door services are described as double-clearance and tax-inclusive, but shipment eligibility and documents still depend on the goods and applicable Indonesian requirements.

14. Does CGK arrival mean that an IDE shipment has cleared customs?

No. CGK arrival identifies an airport stage; customs release is a separate event.

15. Can IDE tracking show a third-party delivery event?

It can when a third-party delivery resource participates and its event data is transmitted, but the event does not prove that IDE physically performed every leg.

Tracking API

17TRACK API reference

// Carrier official tracking API: Current public official tracking API not confirmed.
// 17TRACK API: replace placeholders with credentials and the confirmed carrier code.
POST https://api.17track.net/track/v2.4/register
Headers:
  17token: YourKey
  Content-Type: application/json
Body:
[
  {
    "number": "TRACKING_NUMBER",
    "carrier": "CARRIER_CODE"
  }
]