VietNam Post Tracking
Please enter the VietNam Post tracking number to check the latest shipping status.
About Vietnam Post
Vietnam Post is Vietnam’s national postal operator and a logistics provider. Its official services include domestic delivery, international delivery, forwarding, customs transportation, warehouse solutions, and import and export support.
| Field | Confirmed information |
|---|---|
| Official name | Vietnam Post, also presented on the official site as Tổng công ty Bưu điện Việt Nam. |
| Official website | https://vnpost.vn/en |
| Carrier type | Postal operator, delivery provider, and logistics service provider. |
| Primary region | Vietnam, with international delivery and logistics support. |
| Official tracking page | Postal tracking on the official website |
| Head office shown on the official site | No. 05 Pham Hung, Cau Giay, Hanoi, Vietnam. |
Carrier Entity Relationships
| Entity | Relationship and tracking significance |
|---|---|
| Vietnam Post | Vietnam Post operates postal delivery and logistics services in Vietnam. |
| Domestic delivery | Vietnam Post offers domestic delivery services for documents and goods. |
| International delivery | Vietnam Post lists international delivery services and displays shipment information such as acceptance country and delivery country. |
| Logistics services | Vietnam Post provides forwarding, customs transportation, warehouse solutions, and import and export support for business customers. |
| Official tracking | The Vietnam Post website provides postal tracking, shipment status, acceptance information, delivery information, and post-office information. |
| 17TRACK | 17TRACK is an independent platform that can aggregate available Vietnam Post tracking events; it does not transport shipments or decide claims. |
Quick Answer
Enter the postal number shown on the Vietnam Post receipt, shipping label, or dispatch message into the official Vietnam Post tracking page or 17TRACK. If no result appears, check the characters, remove spaces or hyphens, confirm that the number is a postal number rather than an order number, and allow time for the first acceptance scan.
How to Track Vietnam Post Packages
The official route is the Vietnam Post postal-tracking page. The independent route is 17TRACK, which may combine available events from Vietnam Post and other postal participants.
| Step | Action |
|---|---|
| 1 | Find the postal number on the receipt, label, seller dispatch message, or shipping documentation. |
| 2 | Use the official Vietnam Post tracking page or enter the number into 17TRACK. |
| 3 | Compare the latest event, location, acceptance country, delivery country, and delivery-office information. |
| 4 | If the result is empty, verify the number and ask the sender whether the item has received an acceptance scan. |
An order number, merchant reference, payment reference, or internal dispatch code is not necessarily the Vietnam Post postal number. A sender should request the postal number from the shipping receipt; a buyer should request it from the seller rather than repeatedly entering an order number.
Tracking Number Formats and Examples
Vietnam Post’s tracking interface labels the shipment identifier as a postal number and can also display an order code. The official pages supplied for this guide do not publish one universal public pattern for every Vietnam Post service, so the number on the receipt or label is more reliable than prefix-based guessing.
Tracking Number Format
| Identifier family | Normalized pattern and use | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Vietnam Post postal number | Use the exact identifier printed on the postal receipt or label; examples should be masked, such as VN########## or ##########. | ||||||||
View all details for Vietnam Post postal numbers
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| Order or data code | The official interface can display a separate order code; it is not automatically the postal number. | ||||||||
View all details for Vietnam Post order codes
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Tracking Statuses and Meanings
Vietnam Post tracking can show shipment status, location, acceptance information, delivery-office information, and delivery details. Wording can vary by service and language.
Status Quick Lookup
| Status | Meaning and next action |
|---|---|
| Pre-shipment or no event | A label or record may exist without a physical acceptance scan. Ask the sender to confirm handover. |
| Accepted | Vietnam Post or an accepting postal office has recorded the item. Follow subsequent processing events. |
| In transit | The item is moving through postal processing or transport. Wait for the next scan unless the delay is material. |
| Customs or international processing | The item is undergoing export, import, security, or customs-related processing. Arrival at a facility is not proof of customs release. |
| At delivery office or out for delivery | The destination delivery operation is handling the item. Check the address and delivery instructions. |
| Delivered or delivery information | A delivery event has been recorded. If the recipient cannot find the item, check the delivery location and contact the sender or delivery office. |
| Exception or return | An address, access, customs, payment, damage, or delivery issue may require action. Review the latest detail and contact Vietnam Post or the sender. |
Services and Delivery Times
Vietnam Post publishes domestic delivery, international delivery, EMS, economy, and business logistics offerings. Exact price and delivery timing depend on origin, destination, service, weight, address, customs, and operating conditions.
Service Comparison
| Service | Best fit |
|---|---|
| Domestic delivery | Documents and goods moving within Vietnam through the postal network. |
| International delivery | Cross-border documents and goods requiring international postal processing. |
| EMS services | Time-sensitive postal delivery options listed by Vietnam Post. |
| Economy services | Cost-sensitive international or commercial shipments where timing varies. |
| Business logistics | Forwarding, customs transportation, warehouse solutions, and import/export support. |
Delivery Time
| Service | Timing guidance |
|---|---|
| Domestic delivery | Use the official fee-estimate and service-selection flow for the origin and destination provinces; the supplied official pages do not establish one universal duration. |
| International delivery | Timing varies by origin, destination, customs, service, transport capacity, and destination processing. |
| EMS | A faster service category is listed, but the applicable standard must be checked for the selected route and product. |
| Economy | Generally selected for cost-sensitive movements; delivery timing is route- and processing-dependent. |
Destination Country Delivery Times
| Destination region | Reliable planning guidance |
|---|---|
| International destinations | Use the route-specific Vietnam Post service information rather than a universal country average. Customs, transport availability, destination postal processing, address quality, weekends, holidays, and remote-area delivery can change the outcome. |
| Vietnam domestic provinces | Use the official origin-and-destination calculator and selected service. A general countrywide average would not distinguish route, district, island, or remote-area conditions. |
Common Tracking Problems and Solutions
Start with the latest event and identify whether the issue concerns data entry, physical acceptance, transport, customs, delivery, or a commercial order. The sender normally has the strongest evidence for a postal inquiry or claim.
Problem & Solution
| Problem/status shown | Immediate action |
|---|---|
| Invalid number | Re-enter the postal number exactly, remove accidental spaces, and ask the sender to confirm the receipt. |
| No tracking events | Check whether the item was physically accepted; a seller label or order record is not proof of handover. |
| No update for several days | Check the latest location and service; allow for transport or scanning gaps, then ask the sender to contact Vietnam Post. |
| Customs delay | Check whether documents, taxes, product information, or recipient action are required. Do not treat arrival at customs as release. |
| Address or delivery exception | Verify the full address and contact the sender or local delivery office promptly. |
| Delivered but not received | Check the delivery location, household members, reception desk, neighbors, and delivery details; then contact the sender and Vietnam Post. |
| Lost or damaged | Preserve packaging, photographs, receipt, value evidence, and correspondence; ask the sender to begin the applicable inquiry or claim. |
| Returned to sender | Ask for the return reason, correct the address or customs issue, and coordinate reshipment with the sender. |
International Shipping, Customs and Carrier Handoffs
For an international item, Vietnam Post may record acceptance and export processing while destination postal or customs organizations handle later stages. The same postal number may continue to appear after handoff, but a visible event does not by itself prove physical custody at every stage.
International Flow
| Stage | What to expect |
|---|---|
| Origin acceptance | Vietnam Post or an accepting postal office records the shipment and its origin information. |
| Export processing | The item is sorted and prepared for international dispatch; scans may be separated by a visibility gap. |
| Export customs or security | Authorities may review the shipment. Processing is not the same as release. |
| International transport | The item moves between postal or logistics facilities; transport events may be sparse. |
| Destination processing | The destination postal operator or customs authority may receive, examine, or release the item. |
| Last-mile delivery | The destination delivery operation attempts delivery or records pickup, exception, delivery, or return. |
Tax, customs documentation, prohibited goods, and import requirements are determined by the route and destination rules. The recipient should respond to an official customs or delivery request, while the sender should retain the receipt and contents documentation.
Delivery Management and Post-shipment Options
Delivery changes depend on the service, shipment stage, address, and Vietnam Post operating rules. The sender should normally request changes because the sender holds the mailing contract and receipt.
| Option | Practical guidance |
|---|---|
| Address correction | Contact Vietnam Post or the sender as soon as an address problem appears; success depends on shipment stage and eligibility. |
| Redelivery or pickup | Follow the delivery-office instruction if the item is held after an unsuccessful attempt. |
| Proof of delivery | Ask Vietnam Post or the sender for available delivery details when the tracking record shows delivery. |
| Notification or inquiry | Use the official support channels with the postal number, sender and recipient details, and the latest event. |
Lost, Damaged, Claims, Insurance and Refunds
A tracking inquiry, a missing-item investigation, an insurance claim, a postage refund, and a marketplace refund are separate processes. 17TRACK cannot approve any of them.
| Process | Who should act |
|---|---|
| Tracking inquiry | The recipient can ask the sender for clarification; the sender should contact Vietnam Post with the receipt and latest scan. |
| Missing or delayed item | The sender should request the applicable postal investigation under the service rules. |
| Damage or missing contents | Preserve the packaging and contents, photograph the condition, and provide value and mailing evidence. |
| Marketplace refund | The buyer must follow the seller or marketplace process; Vietnam Post tracking does not decide the commercial refund. |
Shipping Restrictions and Special Handling
Postal acceptance depends on Vietnam Post rules, destination-country law, customs requirements, packaging, and the selected service. Check the current official shipping policy before mailing batteries, liquids, medicines, perishables, valuables, or other regulated goods.
| Category | Tracking and delivery impact |
|---|---|
| Prohibited goods | Acceptance may be refused, or the item may be detained, returned, or disposed of under applicable rules. |
| Restricted goods | Additional documents, packaging, declarations, or route restrictions may apply. |
| Batteries and liquids | Transport mode and destination rules can limit acceptance and create extra processing. |
| Perishable or fragile goods | Packaging and service suitability affect damage risk, acceptance, and delivery outcomes. |
| Valuable contents | Ask about declared value, insurance, and signature requirements before mailing. |
Customer Service
Use the official Vietnam Post website for tracking, post-office search, fee estimation, complaints, and support. Prepare the postal number, mailing date, sender and recipient addresses, service type, latest scan, contents description, and photographs where relevant.
Customer Service
| Channel | Verified contact and best use |
|---|---|
| Official website | Vietnam Post official website for tracking, service information, and support navigation. |
| Support hotline | 1900 5454 81, shown on the official English site for customer support. |
| Post-office search | Use the official website’s post-office search to identify a nearby service point. |
| Online support | The official site displays online chat and customer-support options; availability and language depend on the channel. |
| Complaint or claim | Start with Vietnam Post or the sender using the postal receipt and shipment evidence. |
Ecommerce and Business Tracking
Businesses can use the official Vietnam Post business and logistics channels for service selection, shipment records, customs transportation, warehousing, and import/export support. A multi-carrier platform such as 17TRACK is useful when a merchant needs one monitoring workflow across several transport providers.
Developer/API Comparison
| Option | Provider | ||||||
|---|---|---|---|---|---|---|---|
| Official business integration | Vietnam Post | ||||||
View all details for Vietnam Post official integration
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| Multi-carrier tracking API | 17TRACK | ||||||
View all details for 17TRACK tracking API
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FAQ
Basic FAQs
Enter the postal number on the official Vietnam Post website or use 17TRACK to view available shipment events.
Look on the postal receipt, shipping label, seller dispatch message, or shipping documentation.
Vietnam Post uses a postal number associated with the mailing record, but one universal public format for every service should not be assumed.
The first event appears after the item is recorded by an accepting postal operation; a seller-created label alone may not produce an acceptance event.
Transport, processing, customs, and scanning gaps can delay visible events; verify the number and ask the sender to follow up when the delay becomes material.
Timing depends on service, route, destination, customs, address, and operating conditions, so use the route-specific official service information.
Check the delivery detail, verify the address, and contact the sender or delivery office about redelivery or pickup.
Check the delivery location, household members, reception desk, and neighbors, then request delivery details from Vietnam Post or the sender.
Keep the packaging and evidence, record the damage, and ask the sender to begin the applicable Vietnam Post inquiry or claim.
Use the official website, post-office search, online support options, or the support hotline 1900 5454 81.
Expert FAQs
Yes. Vietnam Post lists domestic and international delivery together with forwarding, customs transportation, warehouse solutions, and import/export support.
No. The official tracking interface can display a postal number and a separate order or data code, so use the postal number for shipment tracking unless the official page specifies otherwise.
No. Arrival at a destination facility or customs location is not the same as customs clearance or release.
It can remain associated with the shipment, but event visibility depends on the destination postal and customs systems; a visible event does not prove custody at every stage.
Businesses should use the current Vietnam Post business integration documentation where available, while 17TRACK offers a separate multi-carrier API documented at its official developer site.
The sender normally starts the postal inquiry because the sender holds the mailing receipt and service relationship, although the recipient should provide local delivery or customs information.
No. 17TRACK displays tracking information and cannot alter delivery instructions, approve claims, or issue commercial refunds.
Tracking API
// 1. Vietnam Post official tracking API:
// Current public official tracking API endpoint and authentication details
// must be obtained from Vietnam Post business documentation.
// 2. 17TRACK API:
POST https://api.17track.net/track/v2.4/register
Headers:
17token: YourKey
Content-Type: application/json
Body:
[
{
"number": "TRACKING_NUMBER",
"carrier": "CARRIER_CODE"
}
]
// CARRIER_CODE must be confirmed from current 17TRACK carrier documentation.
Sources & References
- Vietnam Post — Official website and postal tracking. Vietnam Post
- Logistics services. Vietnam Post
- Domestic delivery and postal tracking. Vietnam Post
- Customs transportation. Vietnam Post
- Service and warehouse solutions. Vietnam Post
- Import and export services. Vietnam Post
- 17TRACK API documentation. 17TRACK
17TRACK is an independent tracking platform and is not affiliated with Vietnam Post.
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