Aramex AU (formerly Fastway AU) Tracking

Please enter the Aramex AU (formerly Fastway AU) tracking number to check the latest shipping status.

https://www.aramex.com.au/

TRACK

About Aramex Australia

Aramex Australia is the Australian parcel courier network operated under the Aramex brand after the Fastway Couriers Australia rebrand. It acts mainly as a domestic pickup, depot-sortation, line-haul and last-mile delivery carrier in Australia, and it may also appear in international ecommerce shipments where Aramex Australia or an Aramex network partner handles the Australian leg.

Core Profile

Field	Verified information
Official name	Aramex Australia
Official website	https://www.aramex.com.au/
Carrier type	Private courier and parcel delivery carrier; domestic pickup, depot processing, line-haul, franchise courier delivery and business shipping services.
Primary region	Australia, with international sending and receiving connections through the wider Aramex network and partners where the selected service supports it.
Tracking page	Aramex Australia Track
Parent organization	Aramex group brand; local Australian operations use the Aramex Australia customer and courier network.
Former brand	Fastway Couriers Australia. Older labels, seller emails and third-party tracking pages may still mention Fastway.

The name distinction matters: a parcel can be trackable under Aramex Australia even if a merchant still calls the service “Fastway,” but an Aramex Australia domestic tracking number is not the same entity as an Aramex shipment handled only in another country.

Carrier Entity Relationships

Entity

Relationship summary

Aramex Australia

Aramex Australia is the canonical carrier for Australian Aramex and former Fastway domestic courier tracking.

View all details for Aramex Australia

Entity type	Canonical carrier
Why it matters to tracking	Users should select Aramex Australia or the former Fastway Australia alias when tracking Australian courier parcels.
Official evidence	The official Australian website and tracking tool use the Aramex Australia brand and acknowledge local courier services.

Fastway Couriers Australia

Fastway Couriers Australia is the former brand name associated with many older labels, seller integrations and customer search queries.

View all details for Fastway Couriers Australia

Entity type	Former brand and alias
Why it matters to tracking	A seller may say Fastway even though the active tracking page is Aramex Australia.
Official evidence	Aramex Australia official communications and customer materials identify the rebranded Australian courier business.

Aramex satchels, parcels and business courier services

These are parcel delivery services operated through the Aramex Australia courier and depot network.

View all details for Aramex Australia services

Entity type	Operated services
Why it matters to tracking	Pickup and depot scans usually begin after the parcel is physically collected or lodged, not when a merchant creates an order.
Official evidence	Aramex Australia service pages describe parcel sending, satchels, courier pickup and depot-based delivery.

Aramex Australia tracking tool

The official tracking tool displays shipment events recorded by Aramex Australia systems for supported numbers.

View all details for Aramex Australia tracking products

Entity type	Tracking product
Why it matters to tracking	The official tool is the best place for delivery card, depot and local delivery instructions where available.
Official evidence	The official Aramex Australia Track page provides the public tracking entry point.

Depots and local courier franchisees

Aramex Australia depots and local courier operators perform regional sorting, delivery runs, pickups and attempted deliveries.

View all details for Aramex Australia depots and couriers

Entity type	Key network and facility entities
Why it matters to tracking	“At depot,” “with courier” and “delivery attempted” events usually point to local operational responsibility.
Official evidence	Aramex Australia locator, courier and service information describe the local depot and courier model.

Aramex global network and overseas partners

The wider Aramex network and partner carriers may handle export, import or overseas delivery before or after Aramex Australia handles the Australian leg.

View all details for Aramex network partners

Entity type	International or last-mile partners
Why it matters to tracking	A tracking gap can occur during partner handoff; a partner event does not always mean Aramex Australia has the parcel yet.
Official evidence	Aramex global and Aramex Australia international service pages describe cross-border delivery through the Aramex network.

17TRACK

17TRACK aggregates available tracking events for Aramex Australia and many other carriers but does not transport the parcel.

View all details for 17TRACK and Aramex Australia

Entity type	Independent tracking platform relationship
Why it matters to tracking	17TRACK can help compare carrier events across handoffs, but address changes, refunds and claims must be handled by the merchant or Aramex Australia.
Official evidence	17TRACK carrier tracking and API documentation describe multi-carrier tracking aggregation.

Quick Answer

To track an Aramex Australia package, enter the tracking number from the sender’s email, online order page, label or delivery notice on the official Aramex Australia tracking page, or use 17TRACK to view available events across Aramex Australia and other carriers involved in the route. If the result is empty, first check whether you entered an order number instead of a tracking number, whether the parcel has been physically picked up, and whether the seller used the former Fastway name.

Pro Tip: 17TRACK is an independent tracking platform. 17TRACK can display available tracking events, but 17TRACK cannot collect the parcel, change the delivery address, approve a refund, open an insurance claim or instruct an Aramex Australia courier.

How to Track Aramex Australia Packages

Use the official Aramex Australia tracking page for carrier-controlled delivery information, and use 17TRACK when you want a consolidated view for marketplace, cross-border or multi-carrier shipments.

Tracking Paths

Path

Best use

Official Aramex Australia tracking

Use for Australian delivery events, delivery card information, depot progress and carrier support context.

View all details for official Aramex Australia tracking

Steps	Go to the official Track page, paste the tracking number exactly as supplied, remove spaces or hyphens if the form rejects them, then review the most recent event and delivery location.
Where to find the number	Shipment confirmation email, merchant order page, Aramex Australia label, consignment record, pickup confirmation or delivery notice.
Limitation	An order number, invoice number or merchant reference may not work unless the merchant has linked it to an Aramex Australia consignment.

17TRACK tracking

Use when a marketplace shipment may involve Aramex Australia, another Aramex country entity, a postal operator or a line-haul partner.

View all details for 17TRACK tracking

Steps	Enter the tracking number on 17TRACK, let carrier detection suggest possible carriers, and compare the event sequence with the seller’s shipping method.
Where to find the number	Marketplace tracking page, ecommerce shipping email, carrier label, seller dashboard or fulfillment platform export.
Limitation	17TRACK can show available events but cannot create missing carrier scans or override Aramex Australia delivery instructions.

If you do not have a tracking number, ask the sender or merchant for the carrier tracking number, not only the order number. If the number is new, wait until the parcel is collected or lodged; label creation alone does not prove physical possession by Aramex Australia.

Tracking Number Formats and Examples

Aramex Australia does not publish a single universal public tracking-number grammar that safely identifies every service by prefix. Treat the number as a carrier identifier supplied by the sender, normalize spaces and punctuation, and verify it through the official Aramex Australia tracker or 17TRACK carrier detection.

Tracking Number Format

Identifier family

Normalized pattern

Aramex Australia consignment number

Usually numeric or alphanumeric as printed by Aramex Australia systems; enter without spaces or hyphens if needed.

View all details for Aramex Australia consignment number

Length/structure	Public pages do not confirm one fixed length for all current products; examples should be treated as masked, such as ARX #### #### or #### #### ####.
Issued by	Aramex Australia or the merchant’s shipping platform when creating an Aramex Australia consignment.
Typical service/use	Domestic parcel, satchel, courier pickup and business delivery.
Who sees it and where	Recipients see it in the seller’s shipping email or order page; senders see it on the label, consignment record or shipping portal.
Tracking scope	Aramex Australia pickup, depot, transit, courier and delivery events where scans are available.
Important caveat	Do not infer service, depot or delivery date from a prefix alone; use carrier tracking confirmation.

Former Fastway label identifier

Legacy labels may be numeric or alphanumeric and may still be described as Fastway by sellers or old integrations.

View all details for former Fastway label identifier

Length/structure	No current public rule confirms a single length across all historical labels; normalize by removing spaces and punctuation.
Issued by	Fastway-era systems or merchant integrations that have not updated branding.
Typical service/use	Australian courier parcels booked under older Fastway references or seller wording.
Who sees it and where	Marketplace buyers may see “Fastway” in old order templates while the operational carrier is Aramex Australia.
Tracking scope	Current visibility depends on whether the legacy reference maps to an active Aramex Australia consignment.
Important caveat	If official tracking fails, ask the merchant for the current Aramex Australia consignment number.

Partner or marketplace tracking ID

Marketplace IDs may include letters, digits and platform prefixes; they are not always Aramex Australia-issued numbers.

View all details for partner or marketplace tracking ID

Length/structure	Varies by platform or upstream carrier; masked examples include MP #### #### AU and XXXXXXXXXXXX.
Issued by	Merchant, marketplace, fulfillment provider, origin carrier or transport partner.
Typical service/use	Marketplace parcels where Aramex Australia may only perform last-mile delivery or only appear after handoff.
Who sees it and where	Buyers see it on marketplace tracking pages; business users may see both a merchant reference and a carrier consignment.
Tracking scope	May show origin events, line-haul events and Aramex Australia events only after carrier association is created.
Important caveat	A number trackable in Aramex Australia does not prove Aramex Australia issued the original ID.

International postal S10 number

Two letters, nine digits and two country-code letters, such as LX ### ### ### CN or CP ### ### ### AU.

View all details for international postal S10 number

Length/structure	UPU S10-style identifier: 13 characters with service indicator letters, serial digits including check digit, and origin country code.
Issued by	Usually the origin postal operator, not Aramex Australia.
Typical service/use	Cross-border postal parcels that may be handed to another last-mile carrier in Australia.
Who sees it and where	International buyers see it in seller emails or postal origin tracking.
Tracking scope	Origin post, export, import and destination delivery visibility depends on data sharing and final-mile carrier mapping.
Important caveat	If Aramex Australia delivers the last mile, the postal number and local delivery number may be linked but are not always identical.

Merchant order or reference number

Any store-created order ID, invoice ID or customer reference; not a carrier tracking number by itself.

View all details for merchant order or reference number

Length/structure	Varies by seller; examples include ORDER ###### or INV ######.
Issued by	Merchant, marketplace or warehouse system.
Typical service/use	Customer service lookup, order fulfillment and warehouse reference.
Who sees it and where	Buyer account page, invoice or order confirmation email.
Tracking scope	Usually no public carrier tracking unless linked by the merchant.
Important caveat	Ask the sender for the Aramex Australia consignment number if only an order ID is available.

Tracking Statuses and Meanings

Aramex Australia tracking should be read as a physical lifecycle: booking data, pickup or lodgement, depot scans, line-haul, local courier delivery, delivered, pickup, exception or return. The responsible party changes as the parcel moves from merchant to carrier, depot, courier, customs or partner.

Status Quick Lookup

Status

What it means

Shipment information received

A consignment has been created, but the parcel may not yet have been handed to Aramex Australia.

View all details for shipment information received

Lifecycle stage	Pre-shipment
Current responsible party	Sender or merchant until physical pickup or lodgement is scanned.
What happens next	The parcel should be collected, lodged or scanned at the first depot.
What you should do	Check the seller’s dispatch date and wait for the first physical scan before escalating.

Picked up

Aramex Australia or an authorized courier has collected the parcel from the sender.

View all details for picked up

Lifecycle stage	Accepted
Current responsible party	Aramex Australia pickup courier or originating depot.
What happens next	The parcel moves to depot sorting and line-haul allocation.
What you should do	No action unless pickup remains the last scan far beyond the normal route window.

In transit

The parcel is moving between depots, line-haul routes or processing points.

View all details for in transit

Lifecycle stage	In transit
Current responsible party	Aramex Australia transport network or contracted line-haul operator.
What happens next	Arrival at destination depot or handoff to the local delivery courier.
What you should do	Monitor the next depot scan; regional and interstate routes may have scan gaps.

At depot

The parcel is at an Aramex Australia depot for sorting, routing, pickup or delivery preparation.

View all details for at depot

Lifecycle stage	In transit or pickup
Current responsible party	Origin, transit or destination depot depending on scan location.
What happens next	Line-haul departure, courier allocation or customer collection if pickup is arranged.
What you should do	Check whether a delivery card or pickup instruction is shown before contacting support.

On board with courier

The parcel is with the local courier for delivery.

View all details for on board with courier

Lifecycle stage	Out for delivery
Current responsible party	Local Aramex Australia courier.
What happens next	Delivery, attempted delivery or return to depot if the stop cannot be completed.
What you should do	Be available, check safe-place instructions and watch for a delivery notice.

Delivered

A delivery scan has been recorded for the parcel.

View all details for delivered

Lifecycle stage	Delivered
Current responsible party	Delivery courier has completed the recorded delivery; recipient or premises now needs to verify receipt.
What happens next	Proof of delivery or delivery location information may be available through carrier support where applicable.
What you should do	Check safe place, mailbox area, reception, building concierge, household members and neighbors before filing a dispute.

Attempted delivery

The courier tried to deliver but could not complete delivery at that time.

View all details for attempted delivery

Lifecycle stage	Exception or pickup
Current responsible party	Local courier or destination depot.
What happens next	Redelivery, pickup instruction, carded delivery or return process depending on local rules.
What you should do	Follow the delivery notice or official tracking instructions quickly to avoid return.

Address issue

The delivery address is incomplete, incorrect, inaccessible or requires clarification.

View all details for address issue

Lifecycle stage	Exception
Current responsible party	Recipient, sender and Aramex Australia support may all need to confirm details.
What happens next	Address clarification, redelivery, depot hold or return to sender.
What you should do	Contact the merchant and Aramex Australia with the tracking number and full corrected address.

Held for pickup

The parcel is being kept at a depot or collection point for recipient action.

View all details for held for pickup

Lifecycle stage	Pickup
Current responsible party	Destination depot until collection or further instruction.
What happens next	Recipient collection, redelivery request where available or return if uncollected.
What you should do	Prepare photo ID, tracking number and any delivery card before visiting or requesting redelivery.

Returned to sender

The parcel is being sent back because delivery could not be completed or instructions expired.

View all details for returned to sender

Lifecycle stage	Return
Current responsible party	Aramex Australia return network and the sender once returned.
What happens next	Return delivery to the sender or merchant resolution.
What you should do	Contact the merchant immediately because recipients usually cannot stop a return once it is underway.

Services and Delivery Times

Aramex Australia services are route, postcode and product dependent. Published estimates should be treated as delivery standards or planning estimates unless a specific product and contract explicitly states a guarantee.

Service Comparison

Service

Best for

Domestic parcel courier

Australian ecommerce parcels, marketplace orders and business-to-consumer deliveries.

View all details for domestic parcel courier

Service type	Domestic courier parcel
Coverage	Australia-wide network subject to serviceable postcodes and courier routes.
Tracking level	Pickup, depot, transit, courier, exception and delivery scans where available.
Key size/weight condition	Limits depend on packaging, postcode, account terms and product; confirm current rules before sending bulky freight.
Included protection/extra service	Basic tracking; additional cover or signature handling may depend on booking channel and service terms.
Main limitation	Remote, rural and difficult-access deliveries may take longer or require different handling.

Prepaid satchels and labels

Small parcels and merchant fulfillment using Aramex Australia packaging or online labels.

View all details for prepaid satchels and labels

Service type	Prepaid courier parcel
Coverage	Available where Aramex Australia offers courier pickup, drop-off or depot handling.
Tracking level	Tracking begins after label use and physical scan.
Key size/weight condition	Must fit prepaid packaging or booked label conditions.
Included protection/extra service	Tracking; other extras depend on product terms.
Main limitation	Label purchase does not equal carrier acceptance.

Business account shipping

Regular shippers needing pickups, account pricing, labels and operational reporting.

View all details for business account shipping

Service type	Commercial courier service
Coverage	Depends on account setup, pickup location and destination postcodes.
Tracking level	Consignment tracking and shipment visibility through customer systems where enabled.
Key size/weight condition	Account terms and operational constraints apply.
Included protection/extra service	Contract-specific services, support and billing.
Main limitation	Some actions can only be requested by the account holder or sender.

International shipping through Aramex

Cross-border parcels where the Aramex network or partners provide international transport and delivery legs.

View all details for international shipping through Aramex

Service type	International parcel or express service where available.
Coverage	Country availability, customs requirements and destination partner capability vary by route.
Tracking level	Origin, export, line-haul, import, customs and last-mile events where data is exchanged.
Key size/weight condition	International restrictions, customs data and commodity rules apply.
Included protection/extra service	Depends on international product and account terms.
Main limitation	Customs and partner handoffs can create visibility gaps that are not domestic delivery failures.

Delivery Time

Service

Published delivery standard

Same-city and metro domestic routes

Commonly planned as short-haul courier delivery, often 1–3 business days after pickup depending on route and cutoff.

View all details for same-city and metro domestic routes

Business or calendar days	Business days unless stated otherwise by the booked product.
Guarantee status	Planning estimate, not a universal money-back guarantee.
Starts counting from	Physical pickup, lodgement or first carrier scan, not order placement.
Main delay factors	Cutoff time, address quality, depot congestion, missed courier, weather and public holidays.
Official source date/validity	Check current Aramex Australia service and tracking pages because route standards are operationally variable.

Interstate domestic routes

Commonly planned around 2–7 business days depending on origin, destination and line-haul lane.

View all details for interstate domestic routes

Business or calendar days	Business days.
Guarantee status	Estimate unless a contract-specific service states otherwise.
Starts counting from	Pickup scan or depot acceptance.
Main delay factors	Line-haul capacity, depot handoff, remote delivery zones, flooding, bushfire, peak season and incorrect dimensions.
Official source date/validity	Use the official Aramex Australia quote, service and tracking tools for route-specific expectations.

Regional and remote domestic routes

Typically longer than metro lanes; 3–10 or more business days may occur depending on access and route frequency.

View all details for regional and remote domestic routes

Business or calendar days	Business days.
Guarantee status	Estimate; remote delivery is especially route dependent.
Starts counting from	First physical carrier scan.
Main delay factors	Transfer to regional agent, limited courier days, weather, road closures and local depot holds.
Official source date/validity	Confirm with Aramex Australia tracking or local depot instructions.

International parcel routes

Varies by origin, destination, customs, service and partner network; many ecommerce lanes range from about 5–25 business days.

View all details for international parcel routes

Business or calendar days	Usually business-day service estimates, while customs delays can span calendar days.
Guarantee status	Not a customs guarantee; check the purchased product.
Starts counting from	Export acceptance or origin pickup, depending on service.
Main delay factors	Export security, flight capacity, import customs, duties, restricted goods and destination carrier handoff.
Official source date/validity	Use current Aramex international service information and destination customs rules.

Destination Country Delivery Times

Destination Country / Region

Estimated Delivery Time Range

New Zealand

4–10 business days; average about 6 days.

View all details for New Zealand

Primary Service Type	International parcel or economy express through Aramex network/partners
Average Delivery Days	Average about 6 days
Last-Mile Partner / Handoff Carrier	Aramex New Zealand or local partner depending on route
Customs & Clearance Tips	Provide accurate values and item descriptions; trans-Tasman lanes are fast but biosecurity checks can delay food, plant and animal-origin goods.

United States

7–18 business days; average about 11 days.

View all details for United States

Primary Service Type	International express or ecommerce parcel
Average Delivery Days	Average about 11 days
Last-Mile Partner / Handoff Carrier	Aramex, USPS or commercial last-mile partner by product
Customs & Clearance Tips	Low-value ecommerce often clears quickly, but FDA, textiles, cosmetics and incomplete importer data can create holds.

Canada

8–20 business days; average about 13 days.

View all details for Canada

Primary Service Type	International parcel
Average Delivery Days	Average about 13 days
Last-Mile Partner / Handoff Carrier	Canada Post or commercial partner depending on service
Customs & Clearance Tips	GST/HST and brokerage assessment can delay parcels; remote provinces add handoff time.

United Kingdom

7–16 business days; average about 10 days.

View all details for United Kingdom

Primary Service Type	International parcel or express
Average Delivery Days	Average about 10 days
Last-Mile Partner / Handoff Carrier	Royal Mail, Evri, DPD or Aramex partner by product
Customs & Clearance Tips	VAT and commodity classification matter; UK import scans may appear before final carrier receipt.

Germany

8–18 business days; average about 12 days.

View all details for Germany

Primary Service Type	International parcel
Average Delivery Days	Average about 12 days
Last-Mile Partner / Handoff Carrier	DHL Paket, Deutsche Post or commercial partner
Customs & Clearance Tips	EU import data and VAT handling are critical; vague descriptions can delay clearance.

France

8–18 business days; average about 12 days.

View all details for France

Primary Service Type	International parcel
Average Delivery Days	Average about 12 days
Last-Mile Partner / Handoff Carrier	La Poste, Colissimo or commercial partner
Customs & Clearance Tips	IOSS or VAT data reduces friction for ecommerce shipments; remote islands require extra time.

Italy

9–22 business days; average about 14 days.

View all details for Italy

Primary Service Type	International parcel
Average Delivery Days	Average about 14 days
Last-Mile Partner / Handoff Carrier	Poste Italiane, SDA or commercial partner
Customs & Clearance Tips	Customs and regional sorting can extend delivery; include recipient phone and tax details where requested.

Spain

9–20 business days; average about 13 days.

View all details for Spain

Primary Service Type	International parcel
Average Delivery Days	Average about 13 days
Last-Mile Partner / Handoff Carrier	Correos or commercial partner
Customs & Clearance Tips	Canary Islands, Ceuta and Melilla have different customs handling and may be slower than mainland Spain.

Netherlands

7–16 business days; average about 10 days.

View all details for Netherlands

Primary Service Type	International parcel
Average Delivery Days	Average about 10 days
Last-Mile Partner / Handoff Carrier	PostNL or commercial partner
Customs & Clearance Tips	EU VAT data and accurate HS descriptions reduce import queries.

Singapore

5–12 business days; average about 8 days.

View all details for Singapore

Primary Service Type	International express or ecommerce parcel
Average Delivery Days	Average about 8 days
Last-Mile Partner / Handoff Carrier	Aramex, Singapore Post or local partner
Customs & Clearance Tips	High data quality speeds clearance; controlled goods need permits.

Japan

6–14 business days; average about 9 days.

View all details for Japan

Primary Service Type	International parcel
Average Delivery Days	Average about 9 days
Last-Mile Partner / Handoff Carrier	Japan Post, Yamato or commercial partner
Customs & Clearance Tips	Detailed item descriptions help avoid import questions; recipient phone improves delivery contact.

China

7–18 business days; average about 12 days.

View all details for China

Primary Service Type	International parcel or express
Average Delivery Days	Average about 12 days
Last-Mile Partner / Handoff Carrier	Aramex partner, China Post or local express partner
Customs & Clearance Tips	Chinese recipient identity and phone data may be required for some imports.

United Arab Emirates

6–14 business days; average about 9 days.

View all details for United Arab Emirates

Primary Service Type	Aramex international express or parcel
Average Delivery Days	Average about 9 days
Last-Mile Partner / Handoff Carrier	Aramex UAE
Customs & Clearance Tips	Accurate commercial invoice and recipient contact details are important for VAT and customs communication.

The destination estimates above are planning ranges for cross-border parcel tracking interpretation, not Aramex Australia guarantees. Actual delivery can move outside the range because of customs, airline capacity, sanctions, holidays, severe weather, remote delivery, missing recipient data or restricted goods inspection.

Common Tracking Problems and Solutions

Most Aramex Australia tracking problems fall into four groups: the number is not a carrier number, the parcel has not been physically scanned, a depot or partner handoff has created a visibility gap, or an exception needs sender or recipient action.

Problem & Solution

Problem/status shown

Likely cause

Invalid tracking number

Wrong number type, typo, missing characters or carrier mismatch.

View all details for invalid tracking number

Check first	Remove spaces, hyphens and labels such as “Tracking:” and confirm it is not the order number.
Immediate action	Try official Aramex Australia tracking and 17TRACK carrier detection.
When to escalate	If the seller says it was dispatched but no carrier recognizes it after the expected first scan period.
Who to contact	Merchant first, then Aramex Australia if the number is confirmed as an Aramex Australia consignment.

No tracking events

Shipment data exists but the parcel has not been collected, lodged or scanned.

View all details for no tracking events

Check first	Seller dispatch date, pickup booking and time zone.
Immediate action	Allow time for pickup and depot induction; ask the sender whether the parcel was physically handed over.
When to escalate	If the seller cannot confirm handover or the first scan never appears after normal pickup processing.
Who to contact	Sender or merchant because they control pickup proof and booking details.

Long time in transit

Interstate line-haul, regional transfer, missed scan, depot backlog or weather disruption.

View all details for long time in transit

Check first	Origin, destination, last scan location, public holidays and whether the route is regional.
Immediate action	Compare elapsed business days with the route estimate and keep the latest tracking screenshot.
When to escalate	When the parcel is outside the reasonable route window or an exception scan appears.
Who to contact	Aramex Australia support for trace information; merchant for replacement or refund policy.

Delivery attempted

No safe delivery access, signature issue, business closed, address problem or courier could not complete delivery.

View all details for delivery attempted

Check first	Delivery card, tracking instructions, building access and opening hours.
Immediate action	Follow the official redelivery or collection instructions and correct access details.
When to escalate	If no instruction is shown or repeated attempts fail despite correct details.
Who to contact	Aramex Australia for delivery management; sender if address changes require sender authorization.

Delivered but not received

Safe-place delivery, reception delivery, neighbor acceptance, wrong address, premature scan or theft after delivery.

View all details for delivered but not received

Check first	Mailbox, porch, safe place, lobby, reception, mailroom, household members and nearby units.
Immediate action	Request delivery details or proof of delivery from Aramex Australia and notify the merchant promptly.
When to escalate	If the delivery location does not match your address or the carrier cannot substantiate delivery.
Who to contact	Aramex Australia for delivery trace; merchant for replacement, refund or marketplace dispute.

Customs hold

Import data, duty/tax payment, prohibited item review or destination customs inspection is pending.

View all details for customs hold

Check first	Customs messages, duty payment requests, recipient ID requirements and item restrictions.
Immediate action	Provide requested documents only through official carrier or customs channels.
When to escalate	If customs asks for information the sender must provide or if the parcel is rejected.
Who to contact	Carrier customs support, destination customs broker, sender or merchant depending on the missing data.

Returned to sender

Unsuccessful delivery, uncollected parcel, incorrect address, customs refusal or sender instruction.

View all details for returned to sender

Check first	Reason scan, delivery card history and address on the order.
Immediate action	Contact the merchant because refunds, reshipment and address correction usually require sender action.
When to escalate	If the return was caused by a carrier error and the merchant needs carrier evidence.
Who to contact	Merchant first; Aramex Australia can provide trace details for the consignment where available.

Lost or damaged parcel

No confirmed delivery after investigation, damaged contents, missing contents or packaging failure.

View all details for lost or damaged parcel

Check first	Tracking history, packaging photos, contents photos, invoice, value proof and delivery evidence.
Immediate action	Keep packaging and notify the sender immediately.
When to escalate	After carrier trace confirms loss or damage, or when the merchant’s claim window requires prompt evidence.
Who to contact	Sender or account holder for claim; recipient for evidence and merchant resolution.

International Shipping, Customs and Carrier Handoffs

For international parcels, Aramex Australia may be the origin carrier, the Australian import last-mile carrier or one visible participant in a wider Aramex and partner chain. Customs arrival is not the same as customs release, and electronic shipment data is not the same as physical handoff.

International Flow

Stage

What is happening

Origin booking

Sender creates shipment data and customs declarations.

View all details for origin booking

Physical custodian/responsible entity	Sender or merchant before collection.
Typical tracking event	Shipment information received.
Can the tracking number change?	Yes, merchant reference, Aramex ID and partner ID may be linked.
Normal visibility gap	Until first pickup or depot scan.
What the customer should do	Verify the sender has actually dispatched the parcel.

Origin pickup and export processing

The parcel is collected, sorted and prepared for export security and line-haul.

View all details for origin pickup and export processing

Physical custodian/responsible entity	Origin Aramex entity or partner carrier.
Typical tracking event	Picked up, at origin facility, export processing.
Can the tracking number change?	Sometimes; an internal line-haul number may be associated.
Normal visibility gap	During consolidation and export security.
What the customer should do	Wait for export or departed-origin event unless customs data is requested.

Line-haul and partner handoff

The parcel travels by air or road and may be transferred to another carrier or Aramex country operation.

View all details for line-haul and partner handoff

Physical custodian/responsible entity	Airline, consolidator, Aramex network hub or partner carrier.
Typical tracking event	Departed facility, in transit, handed to partner.
Can the tracking number change?	Yes, partner systems can add a local delivery ID.
Normal visibility gap	Several days can pass between departure and destination receipt scans.
What the customer should do	Do not assume loss during a normal flight or consolidation scan gap.

Import customs

Destination authorities review customs data, duties, taxes and restricted goods rules.

View all details for import customs

Physical custodian/responsible entity	Customs authority, broker or carrier customs team.
Typical tracking event	Arrived in destination country, customs clearance, held by customs.
Can the tracking number change?	Usually the shipment keeps its main ID, but a broker or local carrier reference may appear.
Normal visibility gap	Customs review time is not guaranteed and can be longer during peak periods.
What the customer should do	Respond only to official duty, tax or document requests.

Australian last mile by Aramex Australia

For inbound parcels assigned to Aramex Australia, the parcel is sorted to a local depot and delivered by a courier.

View all details for Australian last mile by Aramex Australia

Physical custodian/responsible entity	Aramex Australia depot and local courier after physical receipt.
Typical tracking event	At depot, on board with courier, delivered.
Can the tracking number change?	A local Aramex Australia consignment number may be mapped to the upstream number.
Normal visibility gap	Between customs release and first Aramex Australia depot scan.
What the customer should do	Use Aramex Australia tracking once the local number or carrier scan appears.

Delivery Management and Post-shipment Options

Delivery changes depend on shipment stage, service terms and whether the requester is the sender, recipient or account holder. Some options may not be available after the parcel is already on board with a courier.

Delivery Management

Option

Who can request

Redelivery request

Recipient, where official tracking or delivery notice offers the option.

View all details for redelivery request

Eligibility	Usually after an attempted delivery or carded parcel.
Deadline/available stage	Before depot hold expires or return begins.
Fee	Not publicly confirmed for all scenarios; check the official request flow.
Guaranteed?	No; subject to courier route and service rules.
Official action link	Use official tracking instructions

Authority to leave or delivery instructions

Recipient or sender where the service permits safe-place delivery.

View all details for delivery instructions

Eligibility	Depends on shipment terms, signature requirement and safe location availability.
Deadline/available stage	Before final delivery attempt when instruction changes are still accepted.
Fee	Not publicly confirmed for all services.
Guaranteed?	No; courier may refuse unsafe or unclear instructions.
Official action link	Contact Aramex Australia

Address correction

Often sender or account holder; recipient may provide clarification depending on carrier rules.

View all details for address correction

Eligibility	Available only if the parcel has not been delivered or returned and identity can be verified.
Deadline/available stage	Before delivery completion or return initiation.
Fee	May depend on account, route and operational change; verify with Aramex Australia.
Guaranteed?	No; rerouting may fail if the parcel is already on a courier run.
Official action link	Contact Aramex Australia

Depot pickup

Recipient where tracking or delivery notice indicates a hold or pickup option.

View all details for depot pickup

Eligibility	Only for parcels held at a depot or collection point.
Deadline/available stage	Before uncollected parcel return begins.
Fee	Not publicly confirmed for all locations.
Guaranteed?	Collection requires ID, tracking number and depot availability.
Official action link	Check official tracking

Lost, Damaged, Claims, Insurance and Refunds

A tracking inquiry, a carrier investigation, a compensation claim and an ecommerce refund are separate processes. The sender or account holder is often the party with the contract of carriage, while the recipient supplies evidence such as photos, delivery details and damage reports.

Claims and Refunds

Process

Use when

Tracking inquiry or trace

Use when scans stop, delivery is disputed or a depot status needs clarification.

View all details for tracking inquiry or trace

Who files	Recipient, sender or merchant, depending on information required.
Earliest/latest filing time	After the parcel is outside the normal route expectation or an exception appears; no universal public deadline confirmed for every case.
Required evidence	Tracking number, sender details, delivery address, last scan and issue description.
Possible outcome	Updated scan, delivery confirmation, depot search or referral to claim process.
Official link	Aramex Australia contact

Loss or damage claim

Use when the carrier investigation supports loss, damage or missing contents.

View all details for loss or damage claim

Who files	Usually the sender, merchant or account holder; recipient provides evidence.
Earliest/latest filing time	Follow current Aramex Australia terms and account conditions; deadlines are service-specific and should be verified before delay.
Required evidence	Tracking number, invoice, value proof, photos, packaging, contents description and damage report.
Possible outcome	Settlement, denial, request for more evidence or merchant replacement/refund.
Official link	Aramex Australia terms and conditions

Merchant refund or replacement

Use when you bought goods online and need a consumer remedy under the seller or marketplace policy.

View all details for merchant refund or replacement

Who files	Buyer contacts merchant or marketplace; merchant handles carrier contract.
Earliest/latest filing time	Depends on seller and marketplace policy.
Required evidence	Order number, tracking screenshots, photos, delivery dispute details and communication history.
Possible outcome	Refund, replacement, store credit, rejected dispute or carrier investigation.
Official link	Use the merchant or marketplace support channel shown on your order.

17TRACK cannot approve Aramex Australia claims, insurance settlements, postage refunds or merchant refunds.

Shipping Restrictions and Special Handling

Restricted goods can cause pickup refusal, depot hold, return, disposal, customs delay or non-compensation. Always check the current Aramex Australia rules and any destination customs rules before sending.

Shipping Restrictions

Customer Service

Contact Aramex Australia with the tracking number, sender name, recipient address, dispatch date, last scan, item description and photos if the issue involves damage or missing contents.

Customer Service

Channel

Verified contact/link

Official tracking

https://www.aramex.com.au/tools/track/

View all details for official tracking

Best for	Latest scan, delivery status, attempted delivery and depot progress.
Region/language	Australia; English.
Hours and time zone	Online self-service availability; operational updates depend on scans and local business hours.
Information to prepare	Tracking number or consignment number.
Important limitation	Tracking cannot resolve refunds or marketplace disputes by itself.

Contact form and support

https://www.aramex.com.au/contact-us/

View all details for contact form and support

Best for	Delivery issues, address problems, traces, service questions and account support.
Region/language	Australia; English.
Hours and time zone	Use the current official contact page for current availability and local time details.
Information to prepare	Tracking number, sender and receiver details, full address, last scan and issue summary.
Important limitation	Some requests require sender or account-holder authorization.

Depot or local courier locator

https://www.aramex.com.au/tools/locator/

View all details for depot or local courier locator

Best for	Finding local depot or courier service area information.
Region/language	Australia; English.
Hours and time zone	Location-specific; confirm before visiting.
Information to prepare	Postcode, tracking number and delivery notice if collecting.
Important limitation	Do not visit a depot unless tracking or support confirms pickup is available.

Ecommerce and Business Tracking

Businesses should separate consumer tracking, carrier account systems and multi-carrier tracking platforms. Aramex Australia controls its delivery operation and official shipment records; 17TRACK helps normalize multi-carrier visibility for WISMO support, marketplaces and cross-border shipments.

Developer/API Comparison

Option

Provider

Official Aramex Australia customer systems

Aramex Australia

View all details for official Aramex Australia customer systems

Carrier coverage	Aramex Australia shipments and account functions.
Primary use	Booking, labels, account shipping and official shipment management where enabled.
Authentication	Account-based access; public technical authentication for a current tracking API is not confirmed on the public website.
Tracking/batch/webhook capability	May be available to account customers through official systems, but public webhook details are not confirmed here.
Current developer documentation	Use official Aramex Australia business contact channels for current integration documentation.
Migration/deprecation note	Do not reuse old Fastway endpoints without confirmation from Aramex Australia.

17TRACK Tracking API

17TRACK

View all details for 17TRACK Tracking API

Carrier coverage	Multi-carrier tracking, including Aramex Australia where supported by carrier code and available data.
Primary use	Batch registration, standardized statuses, exception monitoring and multi-carrier customer support visibility.
Authentication	17token header from a 17TRACK API account.
Tracking/batch/webhook capability	Tracking registration and API-based retrieval/notification workflows according to 17TRACK documentation.
Current developer documentation	17TRACK API documentation
Migration/deprecation note	Use the current v2.4 endpoint shown in 17TRACK documentation; carrier code should be confirmed in the 17TRACK carrier list or dashboard.

FAQ

1. How do I track my Aramex Australia package?

Enter the tracking number on the official Aramex Australia tracking page or use 17TRACK to view available Aramex Australia and partner events.

2. Where can I find my Aramex Australia tracking number?

The tracking number is usually in the seller’s shipping email, marketplace order page, Aramex Australia label, consignment record or delivery notice.

3. What does an Aramex Australia tracking number look like?

Aramex Australia tracking numbers can be numeric or alphanumeric depending on the label source, and Aramex Australia does not publish one fixed public format for every current and legacy product.

4. Why does my Aramex Australia tracking number show no events?

No events usually means the parcel has not received its first physical pickup or depot scan, or the number is an order reference rather than a carrier consignment number.

5. Why is my Aramex Australia package not updating?

Tracking may pause during interstate line-haul, depot transfer, regional delivery, partner handoff or customs processing; escalate if the parcel is outside the expected route window or an exception appears.

6. How long does Aramex Australia delivery take?

Aramex Australia delivery time depends on origin, destination, cutoff, service, public holidays and route type; metro parcels are often faster than interstate, regional or international parcels.

7. What should I do after an Aramex Australia delivery attempt?

Follow the delivery card or official tracking instructions for redelivery, depot pickup or address clarification before the parcel is returned.

8. What if Aramex Australia says delivered but I did not receive the parcel?

Check safe places, mailbox areas, reception, mailrooms, household members and neighbors first, then request delivery details from Aramex Australia and notify the merchant.

9. Who handles a lost or damaged Aramex Australia parcel?

The sender or account holder usually handles the carrier claim, while the recipient should keep packaging, take photos and contact the merchant quickly.

10. How do I contact Aramex Australia customer service?

Use the official Aramex Australia contact page and prepare the tracking number, address, sender details, last scan and issue description.

11. Is Aramex Australia the same as Fastway?

Aramex Australia is the current brand for the Australian courier network formerly known as Fastway Couriers Australia, so older seller messages may still use the Fastway name.

12. Can Aramex Australia track a partner or marketplace number?

Aramex Australia may display events for a partner or marketplace number when that number is linked to an Aramex Australia consignment, but that does not mean Aramex Australia issued the original number.

13. What does a partner handoff mean for Aramex Australia tracking?

A partner handoff means shipment data or the parcel is moving between carriers; physical responsibility transfers only when the next carrier receives and scans the parcel.

14. Does customs clearance mean Aramex Australia will deliver today?

Customs clearance does not guarantee same-day delivery because the parcel must still be released, received by the delivery network, sorted to a depot and assigned to a courier.

15. Can I change the address on an Aramex Australia shipment?

Address changes may be possible only before delivery or return and may require sender or account-holder authorization, so contact the merchant and Aramex Australia promptly.

16. Does Aramex Australia provide proof of delivery?

Aramex Australia may provide delivery details or proof of delivery where available for the service, but availability depends on the shipment, delivery method and support verification.

17. Can businesses track Aramex Australia shipments through an API?

Businesses can use official Aramex Australia account systems where enabled, while a current public official tracking API endpoint is not confirmed here; multi-carrier tracking can be implemented with the 17TRACK API.

Tracking API

// 1. Aramex Australia official tracking API
// Current public official tracking API not confirmed from the public Aramex Australia website.
// Do not copy legacy Fastway endpoints or old Aramex integrations without current Aramex Australia documentation.
// Business shippers should request current integration documentation through official Aramex Australia account channels.

// 2. 17TRACK API
// Register an Aramex Australia tracking number for multi-carrier tracking.
// CARRIER_CODE is left as a placeholder because the current 17TRACK carrier code should be confirmed in the 17TRACK carrier list or API dashboard.

POST https://api.17track.net/track/v2.4/register
Headers:
  17token: YourKey
  Content-Type: application/json

Body:
[
  {
    "number": "TRACKING_NUMBER",
    "carrier": "CARRIER_CODE"
  }
]