ACS Tracking
Please enter the ACS tracking number to check the latest shipping status.
About ACS Courier
ACS Courier is a courier and postal-services company serving domestic and international shipment needs through its website, branches, digital tools and delivery network. The official site identifies the legal entity as ACS Courier Ταχυδρομικές Υπηρεσίες Α.Ε.Ε. and presents domestic courier, international transport, postal services and related customer tools.
Carrier Overview
| Field | Confirmed information |
|---|---|
| Official name | ACS Courier Ταχυδρομικές Υπηρεσίες Α.Ε.Ε. |
| Official website | https://www.acscourier.net/ |
| Carrier type | Courier, international transport and postal-services operator. |
| Primary region | Greece, with domestic and international services presented on the official website. |
| Tracking page | Official ACS Courier website; use its shipment-search entry. |
Carrier Entity Relationships
| Entity | Relationship to ACS Courier |
|---|---|
| ACS Courier | ACS Courier operates courier, international transport and postal-service offerings described on its official website. |
| ACS Courier Mobile App | The ACS Courier Mobile App provides shipment information, digital assistance and delivery-related tools. |
| MyACS | MyACS provides shipment reports and allows users to search up to 20 shipments through the simple search function. |
| ACS Courier Smartpoint Lockers | ACS Courier Smartpoint Lockers are ACS Courier collection points available for parcel pickup at any time, according to the official website. |
| 17TRACK | 17TRACK is an independent platform that may aggregate available ACS Courier tracking events; it does not transport shipments or decide claims. |
Quick Answer
Enter the shipment or tracking number supplied by the sender into the shipment-search tool on the official ACS Courier website or into 17TRACK. If no result appears, first check every character, remove accidental spaces or punctuation, confirm that the number is a shipment identifier rather than an order number, and ask the sender whether the label has been handed to ACS Courier.
How to Track ACS Courier Packages
The official route is the ACS Courier shipment-search tool. The independent route is 17TRACK, which can consolidate available events from multiple carriers.
Tracking Steps
| Route | Action |
|---|---|
| Official ACS Courier search | Open the official website, choose shipment search, enter the shipment number, and review the event history. |
| 17TRACK | Open 17TRACK, enter the shipment number, allow carrier recognition or select ACS Courier when offered, and compare the latest event with the official record. |
| Business search | Registered MyACS users can use shipment reports and advanced searches, including searches by receipt number or recipient name where the account and shipment status permit it. |
Find the shipment number on the ACS Courier receipt, shipping label, dispatch email, seller account or delivery notification. An order number identifies a purchase; a reference number identifies a business record; neither is necessarily the carrier shipment number.
Tracking Number Formats and Examples
ACS Courier does not publish one universal public format in the supplied official material. Use the complete shipment number shown by the sender or ACS Courier; do not infer a service solely from a prefix. Examples below are intentionally masked.
Tracking Number Format
| Identifier family | Normalized pattern | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| ACS Courier shipment number | Carrier-issued alphanumeric or numeric identifier; use the exact masked or printed sequence supplied by ACS Courier or the sender. | ||||||||
View all details for ACS Courier shipment numbers
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| International postal identifier | A foreign-post or partner-issued format such as AA#########CC may remain visible after handoff. | ||||||||
View all details for international postal identifiers
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Tracking Statuses and Meanings
| Status | What it means | ||||||
|---|---|---|---|---|---|---|---|
| Shipment information created | A record or label may exist; this does not by itself prove physical acceptance by ACS Courier. | ||||||
View all details for shipment information created
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| Accepted or collected | ACS Courier has recorded receipt or collection and the shipment can enter sorting. | ||||||
| In transit | The shipment is moving between ACS Courier facilities or transport stages; scans can be intermittent. | ||||||
| Out for delivery | The shipment has entered a delivery route; address access and recipient availability matter. | ||||||
| Delivered | A delivery event has been recorded. Check the delivery location, household, building reception and seller if the item is absent. | ||||||
| Exception or return | A delivery, address, contact, customs or handling issue requires review; the sender may need to intervene. | ||||||
Services and Delivery Times
The official website separates domestic courier, international transport, postal services, additional services, insurance and special-handling information. A single delivery promise cannot be applied to every ACS Courier service.
Service Comparison
| Service | Service type and best use |
|---|---|
| Domestic courier | Domestic parcels and documents within the ACS Courier network; tracking depends on shipment scans. |
| International transport | Cross-border documents and parcels; customs and destination handling can affect visibility. |
| Advanced Business Post | A postal service referenced by the official MyACS reports area for registered business users. |
| ACS Courier Smartpoint Lockers | Collection through an ACS Courier locker, including business e-commerce pickup-point use. |
Delivery Time
| Service | Delivery-time guidance |
|---|---|
| Domestic courier | Use ACS Courier “Cost and Delivery Time” search for the origin, destination and service; the result is route-specific. |
| International transport | Timing varies by origin, destination, service, customs, transport capacity and destination delivery. |
| Locker collection | Collection availability follows the notification and locker conditions; locker access is presented as 24/7 on the official site. |
Destination Country Delivery Times
Country-specific numerical averages are not published in the supplied ACS Courier evidence. Use the official route calculator rather than applying unsupported global averages.
| Destination region | Reliable planning instruction |
|---|---|
| Greece | Query the official ACS Courier delivery-time tool using the exact origin and destination areas. |
| International destinations | Confirm the selected international service and destination conditions with ACS Courier before dispatch. |
Common Tracking Problems and Solutions
| Problem/status shown | Immediate action |
|---|---|
| Number invalid | Re-enter the complete shipment number, remove copied punctuation, and ask the sender to confirm the identifier. |
| No tracking events | Check whether the sender has physically handed over the shipment; label creation is not acceptance. |
| No update in transit | Compare the last scan with the expected route and contact the sender or ACS Courier when the route-specific delivery estimate has passed. |
| Delivery exception or failed delivery | Review the address and notification, then use ACS Courier delivery-management tools or contact the responsible ACS Courier channel. |
| Delivered but not received | Check the entrance, safe place, household members, reception, neighbours and locker; request delivery evidence and ask the sender to open a service enquiry. |
| Customs delay | Wait for the destination authority or carrier instruction and prepare invoice, identity, value and import information where requested. |
| Lost or damaged | Photograph the package, preserve packaging and notify the sender promptly; claim eligibility depends on the service terms. |
International Shipping, Customs and Carrier Handoffs
For an international ACS Courier shipment, tracking can pass through export handling, line-haul, customs and destination delivery. Arrival in a destination exchange facility does not by itself prove customs release.
| Stage | What the customer should understand |
|---|---|
| Origin acceptance and export | ACS Courier or the originating operator records acceptance, sorting and export processing. |
| Line-haul and customs | Transport and import checks may create visibility gaps; duties and documents depend on destination rules. |
| Partner handoff | An electronic pre-advice, physical handoff and first receiving scan are different events. The number may remain the same or a destination identifier may also appear. |
| Destination last mile | The destination delivery operator becomes responsible for the final route after acceptance; consult the latest carrier named in tracking. |
Delivery Management and Post-shipment Options
| Option | Confirmed use |
|---|---|
| ACS Courier ReDirect | Recipients can select a new delivery day or new pickup point for an expected shipment through “My Shipments,” subject to the shipment’s eligibility. |
| ACS Courier Smartpoint Locker | Recipients can collect eligible online orders from an ACS Courier locker; the official site presents locker access as 24/7. |
| e-ΚΛΗΣΗ COURIER | Users can request a courier pickup online and notify the nearest ACS Courier store. |
Lost, Damaged, Claims, Insurance and Refunds
| Process | Use when |
|---|---|
| Tracking enquiry | The shipment record needs clarification or has stopped updating. |
| Insurance or transport claim | Loss or damage may qualify under the selected ACS Courier service and applicable terms; preserve packaging and value evidence. |
| Merchant refund | A seller decides the consumer remedy; 17TRACK cannot approve it. |
Shipping Restrictions and Special Handling
| Category | Practical instruction |
|---|---|
| Prohibited and restricted goods | Check ACS Courier domestic or international prohibited-goods rules before booking; destination law can impose additional restrictions. |
| Dangerous or special-handling goods | Do not tender batteries, liquids, perishables or hazardous articles without confirming the applicable ACS Courier service and packaging requirements. |
| Packaging | Use the official packaging guidance and retain packaging if damage occurs. |
Customer Service
| Channel | Best use and verified link |
|---|---|
| Official website | Shipment search, service information and announcements. |
| ACiStant | The official website describes ACiStant as a digital assistant for shipment questions and delivery instructions. |
| ACS Courier Mobile App | Shipment information, delivery tools and locker-related functions. |
| ACS Courier locations | Use the official “ACS Courier Points” search from the website. |
Prepare the shipment number, sender and recipient details, dispatch date, service type, latest scan, address, contents description, value evidence and damage photographs. ACS Courier warns that genuine email addresses use the @acscourier.gr domain and that official messages include the shipment number; do not submit bank or personal information through suspicious SMS, email or Viber links.
Ecommerce and Business Tracking
Businesses can use MyACS shipment reports and advanced searches where their account and service permit it. Multi-carrier systems such as 17TRACK can help merchants normalize tracking visibility, but the carrier’s own service terms remain authoritative.
Developer/API Comparison
| Option | Provider | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| Official ACS Courier integration | ACS Courier | ||||||||||
View all details for the official ACS Courier integration
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| 17TRACK API | 17TRACK | ||||||||||
View all details for the 17TRACK API
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FAQ
Basic FAQs
Enter the shipment number on the official ACS Courier website or use 17TRACK to view available events.
Check the ACS Courier receipt, label, seller dispatch message or shipment notification.
ACS Courier uses shipment identifiers shown by the sender or ACS Courier; the supplied official material does not establish one universal public pattern.
The first event normally depends on physical handover and acceptance, so label creation alone is not proof that ACS Courier has received the parcel.
A scan may be pending between facilities or during a handoff; check the last event and ask the sender to investigate when the route estimate has passed.
Use ACS Courier cost-and-delivery-time search for the exact route because service, origin and destination change the estimate.
Review the address and notification, then use eligible ACS Courier ReDirect or contact the sender and ACS Courier.
Check the entrance, safe place, household, reception, neighbours and locker before asking the sender to request delivery evidence.
Notify the sender promptly, retain packaging and gather photos and value evidence for the applicable ACS Courier enquiry or claim.
Use the official website, ACiStant, ACS Courier Mobile App or the ACS Courier points and support options shown there.
Expert FAQs
An ACS Courier shipment number identifies a transport record, while an order number identifies a purchase; submit the shipment number to tracking.
A pre-advice, physical transfer and first receiving scan are separate events, so a partner message does not necessarily prove final-carrier acceptance.
It may keep the origin identifier, while a destination operator can also provide a local identifier; use the latest tracking record to determine responsibility.
No; arrival and customs release are different events, and duties or documents may still be required.
MyACS provides shipment reports, simple search and account-based advanced search functions for eligible users.
The official site says simple search can query up to 20 shipments, while registered users receive additional report and advanced-search functions.
Eligible recipients can use ACS Courier ReDirect to select a new delivery day or pickup point through the relevant shipment area.
ACS Courier says official email uses @acscourier.gr, official messages include the shipment number, and ACS Courier does not request personal or banking details by SMS or email.
Tracking API
// Current public official ACS Courier tracking API not confirmed.
// 17TRACK API
// POST https://api.17track.net/track/v2.4/register
// Headers: 17token: YourKey
// Content-Type: application/json
// The current ACS Courier carrier code should be confirmed in 17TRACK documentation.
[
{
"number": "TRACKING_NUMBER",
"carrier": "CARRIER_CODE"
}
]
Sources & References
- ACS Courier Courier — Official website. ACS Courier Ταχυδρομικές Υπηρεσίες Α.Ε.Ε.
- MyACS — Account and shipment tools. ACS Courier Ταχυδρομικές Υπηρεσίες Α.Ε.Ε.
- Shipment Reports — MyACS. ACS Courier Ταχυδρομικές Υπηρεσίες Α.Ε.Ε.
- Fraud using the ACS Courier name. ACS Courier Ταχυδρομικές Υπηρεσίες Α.Ε.Ε.
- 17TRACK API Documentation. 17TRACK
17TRACK is an independent tracking platform and is not affiliated with ACS Courier.
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