Spring GDS Tracking

Please enter the Spring GDS tracking number to check the latest shipping status.

TRACK

About Spring GDS

Spring GDS is an international delivery company focused on cross-border e-commerce shipping. Spring GDS combines postal and commercial carriers, routes parcels internationally, and organises local last-mile delivery. Spring GDS is part of the PostNL Group and states that it supports shipping to 190 destinations.

Field	Verified information
Official name	Spring GDS
Official website	https://www.spring-gds.com/
Carrier type	Cross-border e-commerce delivery and logistics provider using postal and commercial carrier networks.
Primary region	International shipping for e-commerce businesses.
Parent organization	PostNL Group.
Published network statement	Shipping to 190 destinations.

Carrier Entity Relationships

Entity

Entity type

Spring GDS

Spring GDS is the cross-border logistics provider that organises international routing and local last-mile delivery.

View all details for Spring GDS

Relationship	Spring GDS connects e-commerce businesses with postal and commercial delivery networks.
Tracking relevance	Shipment visibility depends on events available across the route and its delivery partners.
Official evidence	Spring GDS delivery services

PostNL Group

PostNL Group is the parent group identified by Spring GDS.

View all details for PostNL Group

Why it matters to tracking	Group affiliation identifies corporate ownership; it does not mean every route is physically delivered by PostNL.

Postal and commercial carriers

Spring GDS combines these carrier types to select international delivery routes.

View all details for postal and commercial carriers

Tracking relevance	A destination partner may provide the final delivery scan, and the partner name may appear in shipment events.

Spring GDS Portal and integrations

Spring GDS provides a portal and integrations for labels, tracking, returns and customs data.

View all details for Spring GDS Portal and integrations

Official evidence	Spring GDS integrations

17TRACK

17TRACK is an independent tracking platform that aggregates available events; it does not operate Spring GDS shipments.

View all details for the 17TRACK relationship

Tracking relevance	17TRACK can supplement the official route when compatible carrier events are available.

Quick Answer

Use the shipment identifier supplied by the seller or shown on the shipping label. Enter it in the official Spring GDS workflow or in 17TRACK. If no event appears, first check that the identifier is a tracking number rather than an order number, then allow for label creation or partner handover before asking the seller to verify the shipment.

Pro Tip: 17TRACK is independent. It cannot transport a parcel, change an address, approve a refund, or decide a Spring GDS claim.

How to Track Spring GDS Packages

For a consumer shipment, the seller is usually the fastest source for the correct tracking identifier. Spring GDS is primarily presented as a business shipping solution, so the available tracking path can depend on the merchant’s integration and selected service.

Path	Steps
Official Spring GDS workflow	Open the merchant’s Spring GDS tracking or portal link, paste the tracking identifier, and review the latest available event. The sender should check the Spring GDS account when label, customs or return information is required.
17TRACK	Open 17TRACK, enter the identifier, submit it, and compare the event timeline with the seller’s shipment record. Automatic carrier recognition may depend on the identifier and available partner data.
No identifier	Ask the seller for the tracking number and service type. An order number, invoice number or marketplace reference is not automatically a carrier tracking number.
No first event	The label may have been generated before the parcel was handed to the network. The sender should confirm physical handover; the recipient should avoid treating label creation as acceptance.

Tracking Number Formats and Examples

Spring GDS’s public service pages describe tracking coverage and shipment workflows but do not publish one universal public number pattern. A buyer may therefore receive a Spring GDS identifier, an origin-carrier identifier, or a destination last-mile identifier. Use the complete identifier supplied by the merchant rather than inferring the service from a prefix.

Tracking Number Format

Identifier family

Normalized pattern

Spring GDS shipment identifier

Merchant-supplied alphanumeric or numeric identifier; use the exact value shown in the dispatch notice.

View all details for Spring GDS shipment identifier

Issued by	The identifier is associated with the shipping workflow configured by the merchant and Spring GDS.
Typical use	End-to-end parcel visibility where the selected Tracked, Signed or Locker service provides tracking.
Where seen	Seller dispatch email, marketplace shipment page, label or business shipping system.
Caveat	The public pages do not define a single universal length or prefix rule.

Origin or last-mile partner number

Partner-defined identifier; retain letters, digits and any meaningful separators.

View all details for an origin or last-mile partner number

Tracking scope	It may become visible only during a particular transport or delivery stage.
Who sees it	The merchant may see the operational reference while the buyer sees a customer-facing tracking number.
Validation	Ask the seller which identifier is intended for public tracking; do not assume that a partner number was issued by Spring GDS.

Order, reference or label number

Not a confirmed universal tracking pattern; do not substitute it without seller confirmation.

View all details for an order or reference number

Typical use	Order management, invoicing, customer support or label administration.
Action	If 17TRACK returns no result, provide the seller with both the order reference and dispatch details so the seller can identify the shipment record.

Tracking Statuses and Meanings

Event wording varies by the postal or commercial carrier handling each stage. The key distinction is that a prepared label or electronic pre-advice does not prove that the parcel has been physically accepted.

Status Quick Lookup

Status

Meaning

Label created / pre-advice

Shipment data or a label exists, but physical acceptance may not yet have occurred.

View all details for label created

Responsible party	The sender must confirm preparation and handover.
Next event	A pickup, hub receipt or partner acceptance scan.
Action	Ask the seller when the parcel was physically handed over.

In transit

The parcel has a recorded movement through the international or domestic network.

View all details for an in-transit status

Responsible party	The network carrier currently holding the parcel.
Visibility	Scans can be separated by transport, weekend, customs or partner processing.
Action	Check the latest event and contact the seller if the route exceeds the seller’s service expectation.

Customs or handover

The shipment is being processed for border formalities or transferred to another carrier; arrival at customs is not proof of release.

View all details for customs or handover

Responsible party	Responsibility can involve Spring GDS, customs authorities, the origin carrier or the destination carrier.
Action	Prepare invoice, product and tax information if requested by the seller or destination authorities.

Out for delivery / delivered

The destination delivery network is attempting delivery or has recorded completion.

View all details for delivery events

Next step	Delivery, collection, another attempt or return handling may follow.
Action	For a delivered-but-missing parcel, check safe locations, household members, neighbours, reception areas and the local delivery operator before contacting the seller.

Exception / return

An address, delivery, customs, contents or routing issue requires resolution, or the parcel is moving back to the sender.

View all details for an exception or return

Action owner	The sender should normally work with the shipping account or merchant support team; the recipient should provide corrected delivery information.

Services and Delivery Times

Spring GDS publicly describes four international e-commerce delivery options. The public service page does not publish a universal country-by-country delivery-day schedule, so route-specific estimates should be confirmed through the merchant or Spring GDS account team.

Service Comparison

Service

Best for

Tracked Delivery

End-to-end visibility for parcels up to 20kg.

View all details for Tracked Delivery

Coverage	Available worldwide according to the public service page.
Tracking level	Fully tracked, with up to nine status updates from pickup point to doorstep.
Limitation	A signature is not necessarily required; safe-location delivery may be available.

Signed Delivery

Registered delivery with recipient signature for parcels up to 20kg.

View all details for Signed Delivery

Tracking level	Fully tracked from dispatch to delivery.
Proof of delivery	Signature-based proof of receipt is included.

Retail/Locker Delivery

Recipients choosing a pickup location at checkout.

View all details for Retail/Locker Delivery

Coverage	Available in a select and increasing number of destinations.
Handover verification	Verification may involve a signature or identity check.

Untracked Delivery

Cost-sensitive, low-value items up to 2kg.

View all details for Untracked Delivery

Tracking level	It is described as untracked, so event visibility and delivery proof should not be assumed.

Delivery Time

Service

Published delivery standard

Tracked, Signed or Retail/Locker Delivery

Route-specific timing; the public page confirms tracking features but does not state one global delivery-day promise.

View all details for tracked delivery timing

Delay factors	Origin, destination, local carrier capacity, customs, weekends, holidays and handover scans can affect transit.
Guarantee status	Do not treat an estimated date supplied by a seller or tracking platform as a money-back guarantee.

Untracked Delivery

Route-specific timing; the public page identifies this as a fast, cost-effective option for items up to 2kg.

View all details for untracked delivery timing

Visibility	Because the service is untracked, a delivery estimate may be less actionable than the seller’s dispatch and destination guidance.

Destination Country Delivery Times

Destination group

How to obtain a usable estimate

Any of Spring GDS’s 190 destinations

Use the route, service and origin shown in the merchant shipment record; Spring GDS’s public page does not publish a single country-by-country day table.

View all details for destination timing

Primary variables	Selected service, origin, destination, customs processing, local carrier handover and delivery address.
Customer action	Ask the seller or Spring GDS account team for the route-specific estimate and whether it is a standard or guaranteed service.
Country coverage	Spring GDS states that its international network reaches 190 destinations.

Common Tracking Problems and Solutions

Problem & Solution

Problem/status shown

Check first

Invalid number or no result

Check spaces, characters and whether the number is an order reference. Ask the seller to confirm the intended tracking identifier.

View all details for an invalid number

Immediate action	Copy the identifier directly from the dispatch notice and try the official merchant link and 17TRACK.
Escalation	The sender should contact the Spring GDS account team because the sender controls the shipment record.

Label created or no movement

Confirm whether the parcel was physically handed over; electronic shipment data alone does not establish acceptance.

View all details for label created or no movement

Who acts	The seller or sender should check pickup, hub receipt and label status in the shipping system.
Recipient action	Request a handover confirmation rather than opening a carrier claim as soon as a label is created.

Customs delay or exception

Check invoice, HS-code, origin, value, tax and recipient information with the seller.

View all details for a customs exception

Immediate action	Provide requested import information promptly; do not interpret arrival at customs as release.
Responsibility	Spring GDS states that the sender remains responsible for shipment contents and current local requirements.

Delivered but not received

Check the delivery location, household members, neighbours, reception desk, safe place and local delivery partner.

View all details for a delivered-but-missing parcel

Next action	Request proof of delivery where the selected service includes it, then contact the seller with the result.
Escalation	The sender should initiate the applicable carrier inquiry or claim process; 17TRACK cannot approve the outcome.

Return to sender or failed delivery

Check the address, delivery attempt message, pickup instructions and return reason.

View all details for a return or failed delivery

Who acts	The recipient should contact the seller quickly; the sender can review return handling and arrange the next customer solution.

International Shipping, Customs and Carrier Handoffs

Spring GDS describes a cross-border flow in which parcels are prepared and handed to its network, routed internationally, and delivered through local last-mile carriers. A partner scan may represent electronic pre-advice, physical handover or destination processing; the event wording determines what has actually happened.

International Flow

Stage

What it means

Label and preparation

The merchant connects its platform or shipping system, generates a label and prepares the parcel.

View all details for label and preparation

Physical custodian	The sender remains responsible until handover.
Visibility gap	A label can exist before the first physical scan.

Network handover and international routing

The parcel is handed to the Spring GDS network and routed using postal or commercial carriers.

View all details for network handover

Tracking number change	A partner identifier may appear, but the public materials do not establish a universal number-conversion rule.
Customer action	Keep the original identifier and ask the seller for any destination reference.

Customs clearance

Spring GDS supports customs declarations and VAT and duty administration for e-commerce shipments.

View all details for customs clearance

Documents	Commercial information can include seller, buyer, EORI or VAT data, Incoterms, HS codes, origin, weights and values.
Important limitation	Requirements vary by destination and the sender remains responsible for shipment contents and current rules.

Destination last mile

A local postal or commercial carrier organises final delivery, pickup or return handling.

View all details for destination last mile

Tracking visibility	Scans may pause between exchange, customs release, partner receipt and delivery.
Customer action	Use the destination carrier reference if supplied and contact the merchant for delivery intervention.

Delivery Management and Post-shipment Options

The selected service determines the available delivery outcome. Spring GDS publicly identifies safe-location delivery for Tracked Delivery and recipient-selected pickup locations for Retail/Locker Delivery; route-specific changes must be requested through the merchant or applicable local carrier.

Option

Who can request

Safe-location delivery

The recipient may receive delivery without a signature where the selected Tracked Delivery route permits it.

View all details for safe-location delivery

Timing	Availability depends on the destination delivery network.
Guarantee	The option does not guarantee successful delivery or protect against local carrier restrictions.

Retail or locker pickup

The recipient selects an eligible pickup location at checkout.

View all details for retail or locker pickup

Verification	Handover may require a signature or identity check.
Coverage	Available only in a select and increasing number of destinations.

Returns management

The merchant configures the return solution and provides the customer instructions.

View all details for returns management

Available workflow	Spring GDS describes in-box labels, home-print labels and paperless returns, with tracked return shipments.
Customer action	Follow the seller’s return portal or instructions rather than creating an unrelated new shipment.

Ecommerce and Business Tracking

Spring GDS positions its integrations for businesses that generate labels, receive tracking-event alerts, manage returns and automate customs data from an existing platform. Merchants can use supported platform integrations, the Spring GDS Portal or a custom integration.

Developer/API Comparison

Option

Provider

Spring GDS integration

Spring GDS.

View all details for the Spring GDS integration

Carrier coverage	Spring GDS shipment workflows and connected platforms.
Primary use	Label generation, shipment administration, tracking-event alerts, returns and customs data.
Authentication	Account and technical setup requirements are handled through Spring GDS documentation and support.
Current documentation	Spring GDS integrations page

17TRACK API

17TRACK.

View all details for the 17TRACK API

Carrier coverage	Multi-carrier tracking, subject to available carrier event data.
Primary use	Normalised tracking across multiple carriers and merchant systems.
Authentication	17token request header.
Tracking capability	Registration endpoint supports a tracking number and carrier field.
Current documentation	17TRACK API documentation

FAQ

Basic FAQs

1. How do I track my Spring GDS package?

Enter the tracking number supplied by the seller in the seller’s Spring GDS workflow or in 17TRACK, then review the available shipment events.

2. Where can I find my Spring GDS tracking number?

Look in the dispatch email, marketplace shipment page, label or merchant portal; ask the seller if only an order reference is shown.

3. What does a Spring GDS tracking number look like?

Spring GDS does not publish one universal public number pattern, so use the complete identifier provided by the merchant rather than guessing from a prefix.

4. When will the first Spring GDS tracking event appear?

The first event appears after the shipment is recorded by a participating network, but a label can be created before physical handover.

5. Why is my Spring GDS tracking not updating?

A scan may be pending during pickup, line-haul, customs or partner handover; ask the seller to confirm physical acceptance and route status.

6. How long does Spring GDS delivery take?

Timing depends on origin, destination, selected service, customs and the local carrier; request a route-specific estimate from the seller or Spring GDS account team.

7. What should I do after a Spring GDS delivery failure?

Read the exception message, check the address and pickup instructions, and contact the seller promptly because the sender manages the shipping account.

8. Why does Spring GDS show delivered when I have not received the parcel?

Check safe locations, household members, neighbours, reception areas and the local delivery operator, then ask the seller for proof of delivery or an inquiry.

9. How do I report a lost or damaged Spring GDS shipment?

Contact the seller with the tracking number, dispatch details, value evidence and photographs; the sender should use the applicable account inquiry or claim process.

10. How can I contact Spring GDS about a shipment?

Use the official contact or quote route and prepare the tracking number, service, origin, destination and latest event; consumers should also contact the merchant.

Expert FAQs

11. Does Spring GDS deliver parcels itself or use partners?

Spring GDS combines postal and commercial carriers and organises local last-mile delivery, so the physical delivery operator can vary by destination and route.

12. Does a partner scan prove that Spring GDS has received my parcel?

No; electronic pre-advice, partner acceptance and physical handover are different events, so the seller should confirm the first physical network receipt.

13. What customs information does Spring GDS require?

Depending on the route, customs data can include seller and buyer details, HS codes, origin, weights, values, EORI or VAT details and Incoterms.

14. Does arrival at customs mean that a Spring GDS parcel has been released?

No; arrival indicates customs processing, while release requires the applicable authority and documentation steps to be completed.

15. Which Spring GDS service provides proof of delivery?

Signed Delivery includes proof of receipt, while Retail/Locker Delivery can include signature or identity verification depending on the destination.

16. Can businesses integrate Spring GDS with an e-commerce platform?

Yes; Spring GDS describes integrations with platforms including Shopify, WooCommerce, Magento, PrestaShop, PlentyONE and Sendcloud, as well as custom API integration.

Tracking API

17TRACK API reference

// 1. Spring GDS official tracking API
// Current public official tracking API endpoint and authentication were not confirmed
// in the supplied public evidence. Use Spring GDS developer documentation or account support.

// 2. 17TRACK API
POST https://api.17track.net/track/v2.4/register
Headers:
  17token: YourKey
  Content-Type: application/json

Body:
[
  {
    "number": "TRACKING_NUMBER",
    "carrier": "CARRIER_CODE"
  }
]

// Confirm the current Spring GDS carrier code in 17TRACK documentation.
// Do not replace CARRIER_CODE with an unverified guess.