InPost (UK) Tracking

Please enter the InPost (UK) tracking number to check the latest shipping status.

https://inpost.co.uk/

TRACK

About Inpost UK

Inpost UK is the UK parcel locker, shop and home-delivery service described on the supplied official website. It supports sending, collecting and returning parcels through a network of lockers and shops, with home delivery also available. The official site states that the UK network has reached 16K lockers.

Verified field	Current information
Official name and website	The official site presents the service as InPost; this page uses the required display name Inpost UK. https://inpost.co.uk/
Carrier type and region	UK out-of-home parcel network with locker, shop, return and home-delivery services.
Tracking page	Inpost UK tracking page

Carrier Entity Relationships

Entity	Relationship summary
Inpost UK	Inpost UK provides the locker, shop, return and delivery experience described by the official UK website.
Inpost Send	Inpost Send lets customers create a digital label and send from an Inpost UK Point to a locker, shop or home address.
Inpost App	The Inpost UK app provides parcel tracking, locker availability and remote locker opening.
Yodel Direct	Yodel Direct is identified by the official send page as a partner service for multiple labels and larger shipments.
17TRACK	17TRACK is an independent platform that may display available tracking events; it does not transport parcels or decide claims.

Quick Answer

Enter the parcel number from the sender’s email, marketplace, receipt or Inpost UK notification at the official tracking page or in 17TRACK. If no result appears, first check that you entered a parcel number rather than an order number, remove accidental spaces, and allow time for the first scan. 17TRACK is independent and cannot redirect a parcel, issue a refund or approve a claim.

How to Track Inpost UK Packages

Use the official tracking page for the carrier’s own events, or use 17TRACK when you want an independent tracking view.

Copy the parcel number, not the retailer’s order or reference number.
Enter it on the official Inpost UK tracking page or 17TRACK.
Compare the latest event with the expected delivery route.
If the label was created but no parcel was dropped off, ask the sender to confirm handover.

Inpost UK’s official guidance says that international parcels can take up to a week to reach Inpost UK before tracking updates. Domestic tracking should update as the parcel moves after receipt.

Tracking Number Formats and Examples

Inpost UK’s supplied public pages refer to a parcel number, QR code and barcode, but do not publish a complete universal number grammar. A parcel number may be shown in a marketplace, retailer email, digital label or receipt; an order number is not necessarily trackable.

Tracking Number Format

Identifier family

Normalized pattern and use

Inpost UK parcel number

Use the parcel identifier supplied by Inpost UK, the retailer, marketplace or sender; public pages do not specify one fixed length or prefix.

View all details for Inpost UK parcel identifiers

Issued by	The identifier is associated with the shipment created through the relevant retailer, marketplace or Inpost UK label flow; the official pages do not state that every visible reference is carrier-issued.
Where seen	Look in a drop-off receipt, confirmation email, retailer account, marketplace message or Inpost UK tracking notification.
QR code and barcode	A QR code or barcode can authorize drop-off or collection. It is not automatically the same thing as an order number.
Validation limit	Do not infer the service from a prefix alone. Use official tracking or 17TRACK automatic recognition.

Tracking Statuses and Meanings

Status	Lifecycle meaning
Label or QR code created	Shipment data exists, but this does not prove that Inpost UK has received the parcel.
Received or in transit	A parcel scan indicates movement through the Inpost UK network; the next event is normally another handling or delivery scan.
Ready for collection	The parcel is available at the specified locker or shop; use the collection code or app remote opening.
Delivered or returned	The delivery or return workflow has reached its recorded endpoint; check the retailer separately for refund processing.

Services and Delivery Times

The official UK pages describe locker-to-locker, locker-to-shop, home delivery, returns and marketplace sending. Published estimates are service guidance rather than a universal guarantee.

Service Comparison

Service	Best for
Locker or Shop delivery	Flexible collection from an Inpost UK location.
Home address delivery	Delivery to the recipient’s home.
Returns and marketplace parcels	Print-free retailer returns or marketplace sales.

Delivery Time

Route	Published estimate
Locker or Shop destination	About 3 working days.
Home address destination	About 4 working days.
Returns	About 5 working days back to the retailer; retailer processing can take longer.

Destination Country Delivery Times

Destination	Confirmed route guidance
United Kingdom	Locker or Shop: about 3 working days; home address: about 4 working days.
International destinations	The supplied Inpost UK pages do not publish country-by-country delivery intervals. Do not treat domestic estimates as international commitments.

Common Tracking Problems and Solutions

Problem/status shown	Immediate action
Invalid number or no result	Check the parcel number, not the order number; ask the sender or marketplace to confirm the identifier.
No update after receipt	Inpost UK advises contacting Customer Care if tracking has not updated for 72 hours after receipt. International parcels may take up to a week to reach Inpost UK.
Locker full or unavailable	Try later or use another nearby location; the app shows availability and alternatives.
Delivered but not received	Check the nominated locker/shop, app, email, SMS, household members and retailer account, then contact the sender and Inpost UK Customer Care.
Parcel does not fit	Never force it. End the locker session; cancel and repurchase an accurately sized digital label where required.

International Shipping, Customs and Carrier Handoffs

The official tracking page specifically warns that an international parcel may take up to a week to reach Inpost UK before tracking updates. A marketplace or international sender may therefore show an origin-carrier event before Inpost UK records physical receipt. Arrival in the UK should not be treated as customs release or final delivery.

Stage	Customer interpretation
Origin carrier and international transport	The parcel may still be travelling to the UK; Inpost UK may not yet be the physical custodian.
UK handoff and Inpost UK receipt	A first Inpost UK scan indicates receipt into its network; tracking visibility can have a handoff gap.
Customs and last mile	Import checks, taxes and delivery decisions may involve other parties; follow the instructions attached to the shipment.

Delivery Management and Post-shipment Options

Option	How it works
Remote locker opening	App users can open the collection locker by phone without entering a PIN or scanning a QR code.
Home-delivery preferences	The About page describes options to redirect or save preferences where available for the delivery.
Collection by another person	If the recipient cannot attend, Inpost UK recommends sharing the collection code with a trusted friend or family member.

Lost, Damaged, Claims, Insurance and Refunds

Start with the sender or retailer for a loss, damage or refund request. Inpost UK’s official site states that prohibited items are not eligible for a claim if lost. Keep the parcel, packaging, contents photographs, purchase evidence and parcel number.

Process	Use when
Customer Care investigation	Tracking is stalled, a locker issue prevents collection, or delivery information needs checking.
Retailer or marketplace refund	A return has reached the retailer; the retailer may need additional time to process the refund.
Unused label refund	An unused digital label is cancelled, including where a selected compartment size is unsuitable.

Shipping Restrictions and Special Handling

Category	Confirmed requirement
Size and weight	Maximum dimensions are 410mm × 380mm × 640mm and maximum weight is 15kg.
Packaging	Use strong, suitable packaging, cushioning and tape; remove old labels and do not rely on a fragile sticker instead of protective packing.
Prohibited items	Check the current prohibited-items list before sending. A prohibited item may also remove claim eligibility.

Customer Service

Channel	Verified contact
Help centre	Inpost UK Help; use it for locker, shop, pickup, drop-off, app and home-delivery issues.
Telephone	0330 335 0950. Official hours: Monday–Friday 7am–10pm; Saturday–Sunday 8am–8pm. Calls are charged at the network’s local rate.
Accessibility	The help page links to British Sign Language contact through a qualified video interpreter.

Prepare the parcel number, sender and recipient details, drop-off date, latest scan, destination location, service type, photographs and value evidence. For a retailer return, contact the retailer as well as Inpost UK because the retailer controls refund processing.

Ecommerce and Business Tracking

Businesses can use Inpost UK’s retail solutions for 24/7 locker collection, label-free returns and retailer integrations. The official business page also identifies Sendcloud as a multi-carrier management option for Inpost UK customers and Yodel Direct as a multiple-label partner service.

Developer/API Comparison

Option

Provider

Consumer tracking

Inpost UK

View all details for consumer tracking

Primary use	Manual parcel lookup through the official tracking page or app.
Batch and webhook capability	The supplied official pages do not document a public Inpost UK tracking API, batch endpoint or webhook.
Business platform	Sendcloud is presented as a multi-carrier management platform for Inpost UK customers.

Multi-carrier API

17TRACK

View all details for the 17TRACK API option

Primary use	Standardized tracking across supported carriers.
Authentication	17token header as specified in the current 17TRACK API reference.
Documentation	17TRACK API documentation.

FAQ

Basic FAQs

1. How do I track my Inpost UK package?

Enter the parcel number on the official Inpost UK tracking page or use 17TRACK to view available shipment events.

2. Where can I find my Inpost UK parcel number?

Check the sender’s email, marketplace account, digital label, drop-off receipt or Inpost UK notification.

3. What does an Inpost UK tracking number look like?

Inpost UK’s public pages do not state one universal length or prefix, so use the complete parcel identifier supplied with the shipment.

4. When will the first Inpost UK scan appear?

The first scan normally follows physical receipt; label creation alone does not prove handover.

5. Why has my Inpost UK tracking not updated?

Check the number and allow for handoff time; Inpost UK advises contacting Customer Care after 72 hours without an update following receipt.

6. How long does Inpost UK delivery take?

The official estimate is about 3 working days to a locker or shop and about 4 working days to a home address.

7. What happens after an Inpost UK delivery attempt fails?

Review the latest notification and contact Inpost UK or the sender for the available next delivery or collection instruction.

8. What should I do if Inpost UK says delivered but I cannot find the parcel?

Check the nominated location, app, email, SMS, household members and nearby collection point, then contact the sender and Customer Care.

9. Can I claim for a lost or damaged Inpost UK parcel?

Ask the sender or retailer to start the appropriate investigation and keep packaging, photographs, value evidence and the parcel number.

10. How do I contact Inpost UK?

Use the official Help page or call 0330 335 0950 during the published UK Customer Care hours.

Expert FAQs

11. Does Inpost UK provide locker availability information?

Yes. The app shows available compartment sizes and can suggest nearby alternatives when a locker is full.

12. Can the Inpost UK app open a collection locker?

Yes. Remote Opening can open the locker without a PIN or QR scan, provided the parcel and app account support that flow.

13. What is the difference between an Inpost UK QR code and parcel number?

A QR code can authorize a drop-off or collection, while the parcel number is the shipment identifier used for tracking; they should not be assumed to be identical.

14. What happens when a parcel is too large for an Inpost UK compartment?

Do not force the parcel; end the session and select a suitable compartment or cancel and repurchase the label where the label flow requires it.

15. Can businesses send multiple parcels with Inpost UK?

The official send page directs customers sending multiple parcels to Yodel Direct, while the business page describes Sendcloud for multi-carrier management.

Tracking API

// Carrier official tracking API:
// Current public official tracking API not confirmed.
//
// 17TRACK API
// POST https://api.17track.net/track/v2.4/register
// The current public documentation specifies the 17token header.
// Replace CARRIER_CODE only with a carrier code confirmed in your 17TRACK account.
fetch("https://api.17track.net/track/v2.4/register", {
  method: "POST",
  headers: {
    "17token": "YourKey",
    "Content-Type": "application/json"
  },
  body: JSON.stringify([
    { "number": "TRACKING_NUMBER", "carrier": "CARRIER_CODE" }
  ])
});