C.H. Robinson Tracking

Please enter the C.H. Robinson tracking number to check the latest shipping status.

https://www.chrobinson.com/

TRACK

About CH Robinson

CH Robinson is a third-party logistics provider and freight brokerage that coordinates transportation and supply-chain services rather than operating as a conventional parcel post or last-mile postal carrier. Its official site presents freight, logistics, cross-border, customs brokerage, warehousing, reverse logistics, visibility, and carrier-technology services.

Carrier Overview

Field	Verified information
Official website	https://www.chrobinson.com/
Carrier type	Third-party logistics provider, freight broker, supply-chain manager, and carrier-technology platform.
Primary operating scope	Multimodal freight and supply-chain activity, including truckload, less-than-truckload, air, ocean, cross-border, customs brokerage, warehousing, and reverse logistics.
Official tracking entry	CH Robinson External Tracking

Carrier Entity Relationships

Entity	Relationship and tracking significance
CH Robinson	CH Robinson coordinates freight movements and visibility for shippers and carriers; the physical transport may be performed by an assigned transportation provider.
Navisphere Carrier	Navisphere Carrier is CH Robinson’s carrier-facing application for load information, status updates, and tracking workflows.
ELD/GPS providers	Approved ELD/GPS providers can share location data for a specific load with CH Robinson when the carrier authorizes the connection.
Macropoint	CH Robinson states that its visibility partner can connect with additional ELD/GPS providers; that connection does not make Macropoint the physical carrier.
17TRACK	17TRACK is an independent tracking platform and may aggregate available events; it does not transport freight or administer CH Robinson claims.

Quick Answer

For a CH Robinson freight movement, use the shipment, load, or tracking identifier supplied by the shipper, broker, carrier, or CH Robinson portal. Try the official External Tracking page first, then use 17TRACK if the identifier is supported. An order number or seller reference may not be a transport tracking number. 17TRACK is independent and cannot change delivery instructions, approve refunds, or open a CH Robinson claim.

Pro Tip: If no event appears, confirm the identifier with the shipper and ask whether the load has been assigned, picked up, or is still awaiting a carrier handoff.

How to Track CH Robinson Packages

CH Robinson primarily supports freight and load visibility. The identifier and event source depend on the transportation mode and the party performing the physical movement.

Tracking paths

Path	Steps and identifier guidance
Official CH Robinson tracking	Open the official tracking page, enter the shipment or load identifier supplied for the movement, and compare the latest event with the pickup and delivery appointments.
17TRACK	Enter the available transport identifier in 17TRACK. Automatic recognition may depend on the physical carrier, mode, and data available from the underlying provider.
Carrier or shipper contact	Ask the shipper or carrier for the correct load number, bill of lading reference, pro number, pickup status, and physical carrier name.
Carrier technology	For approved carriers, CH Robinson documents Navisphere Carrier, ELD/GPS integrations, EDI, API projects, and Quick Tracking by secure text link.

Tracking Number Format

Identifier family	Use and limitation
Load or shipment identifier	Used for a CH Robinson-managed freight movement; the exact structure is supplied through the shipper, carrier, or CH Robinson platform.
Bill of lading or freight reference	A commercial or transport reference may identify the shipment but may not be accepted by every public tracking tool.
Physical carrier identifier	The underlying truck, parcel, air, ocean, or postal provider may issue its own tracking number. CH Robinson coordinating the movement does not prove that CH Robinson issued that number.
Order or merchant reference	An order number identifies a purchase or business transaction and should not be treated as a transport identifier without confirmation.

Services and Delivery Times

CH Robinson lists multiple freight and logistics services, but a single public delivery time cannot be assigned to the brand as a whole. Delivery depends on the selected mode, origin, destination, appointment, physical carrier, customs, and shipment terms.

Service Comparison

Service	Best suited to
Truckload and less-than-truckload	Domestic or regional freight requiring truck transportation; tracking is commonly tied to a load or freight reference.
Air and ocean freight	International or long-distance freight where transit events may come from carriers, ports, terminals, and customs participants.
Cross-border and customs brokerage	Shipments crossing national borders and requiring customs coordination; customs release is distinct from physical delivery.
Warehousing and reverse logistics	Storage, inventory, distribution, returns, and recovery flows rather than a standard consumer parcel journey.

Delivery Time

Timing field	How to interpret it
Published standard	Use the shipment-specific quote, service agreement, booking, or appointment rather than a brand-wide parcel estimate.
Counting start	Confirm whether the commitment starts at booking, pickup, tender, departure, customs release, or another contract-defined milestone.
Delay factors	Capacity, weather, traffic, appointment availability, port or terminal congestion, customs, documentation, and handoffs can change the expected date.
Guarantee status	An estimated arrival or appointment is not automatically a money-back guarantee; consult the governing service terms.

Destination Country Delivery Times

Destination	Shipment-specific guidance
United States, Canada, Mexico	Confirm the mode, border crossing, appointment, customs documents, and physical carrier with the shipment coordinator.
Europe	Confirm origin and destination, port or airport routing, import requirements, duties, and the final delivery provider.
Asia-Pacific	Air or ocean routing, port handling, customs clearance, and local delivery arrangements determine the practical delivery window.
Latin America, Middle East, and Africa	Obtain a route-specific quote and verify documentation, customs responsibility, local handoff, and delivery appointment requirements.

Common Tracking Problems and Solutions

Problem or status	First action
Invalid or empty result	Check whether the number is a load, shipment, bill of lading, carrier, or order reference; then request the exact identifier from the shipper.
No movement after booking	Booking or electronic tender does not prove physical pickup. Ask whether the freight was collected and whether the underlying carrier has scanned it.
Long gap in updates	Check the last location, mode, scheduled appointment, terminal or port handoff, and whether the tracking source is ELD/GPS, EDI, API, or a manual update.
Shipping partner handoff	Electronic visibility may precede physical custody. Contact the party responsible for the current leg and request the next confirmed scan.
Customs delay	Ask the importer, broker, or shipper which document, classification, duty, tax, or government action is outstanding.
Delivered but not received	Check the delivery address, receiving dock, security desk, signed delivery record, appointment contact, and the physical carrier before escalating to the shipper.
Loss or damage	Photograph the freight and packaging, preserve documents, notify the shipper promptly, and follow the contract or carrier claim process.

International Shipping, Customs and Carrier Handoffs

For cross-border freight, CH Robinson may coordinate customs brokerage and transportation while different entities physically hold the cargo at origin, during line-haul, at a port or airport, in customs, and during destination delivery.

Stage	Responsibility and customer action
Booking and origin pickup	CH Robinson or its customer coordinates the load; the physical carrier must accept and collect the freight before pickup is established.
Export processing and line-haul	The carrier, terminal, port, airport, or vessel operator may generate events. A booking or departure event is not proof of import clearance.
Import customs	The importer, customs broker, and government authority handle documentation, classification, duties, taxes, examinations, and release decisions.
Destination handoff and delivery	A local carrier or delivery provider may perform the final movement. Ask for the local reference if the original identifier stops updating.

Customer Service

Channel	Best use and information to prepare
External Tracking	Official tracking page; prepare the shipment or load identifier and destination.
Contact an expert	Official contact page; prepare the shipper name, origin, destination, mode, latest event, appointment, and commercial documents.
Carrier tracking support	Carrier tracking questions; carrier users should prepare the carrier name, T-Code or DOT number, provider, contact email, and issue description.
Escalation order	Start with the seller or shipper, then the assigned physical carrier or broker contact, then the relevant CH Robinson support or account team.

FAQ

Basic FAQs

1. How do I track a CH Robinson shipment?

Use the official CH Robinson tracking page with the shipment or load identifier supplied by the shipper or carrier.

2. Where can I find my CH Robinson tracking number?

Look in the booking, bill of lading, dispatch notice, shipper email, or carrier communication; an order number may be different.

3. What does a CH Robinson tracking number look like?

There is no single public parcel format because the identifier can depend on the freight mode and underlying carrier.

4. Why is my CH Robinson shipment not updating?

The shipment may be awaiting pickup, a carrier scan, a terminal handoff, customs action, or an automated visibility update.

5. How long will CH Robinson delivery take?

Delivery depends on the selected mode, route, appointment, customs, and physical carrier, so use the shipment-specific commitment.

6. What should I do after a failed delivery?

Contact the shipper or delivery provider with the latest event and ask whether a new appointment or delivery instruction is required.

7. What if CH Robinson shows delivered but I cannot find the freight?

Check the receiving dock, signed record, security desk, appointment contact, and assigned physical carrier before escalating.

8. How do I report lost or damaged freight?

Notify the shipper promptly, preserve packaging and documents, take photographs, and follow the applicable transportation claim process.

9. Can 17TRACK change my CH Robinson delivery?

No. 17TRACK can display available tracking information but cannot change delivery instructions or resolve a commercial claim.

10. How do I contact CH Robinson?

Use the official contact page or the account, shipper, carrier, and tracking-support routes relevant to the shipment.

Expert FAQs

11. Is CH Robinson the physical carrier?

CH Robinson coordinates logistics and freight services, while an assigned transportation provider may physically move the shipment.

12. What does CH Robinson Quick Tracking do?

Quick Tracking lets an assigned driver use a secure text link and Navisphere Carrier to share load location during the relevant pickup window.

13. When does CH Robinson Quick Tracking begin?

The official guide states that tracking begins automatically within the four-hour pre-pickup window when the required permissions are enabled.

14. Can CH Robinson connect to ELD or GPS systems?

Yes. CH Robinson documents connections with selected ELD/GPS providers and additional providers through its visibility technology arrangements.

15. Does a customs event mean the shipment is released?

No. Arrival, examination, document review, duty payment, and customs release are separate events and should not be treated as equivalent.

Tracking API

// CH Robinson official tracking API:
// A current public endpoint and authentication method were not confirmed
// in the supplied official evidence. Use current CH Robinson documentation
// or account-specific API project materials before implementing.

// 17TRACK API reference:
// POST https://api.17track.net/track/v2.4/register
// Headers:
// 17token: YourKey
// Content-Type: application/json
// Body:
// [{"number":"TRACKING_NUMBER","carrier":"CARRIER_CODE"}]
// Confirm the current 17TRACK carrier code before production use.