MDS Collivery Tracking

Please enter the MDS Collivery tracking number to check the latest shipping status.

support@collivery.co.zahttps://collivery.net/

TRACK

About Mds Collivery

Mds Collivery is the courier and logistics platform presented on collivery.net. The company describes itself as a South African web-based express domestic and international courier company. Its platform lets customers create a delivery, obtain a quote, manage a waybill and follow shipment events. Delivery work is supported through a network described by the official website as more than 30 hubs worldwide; the specific operating courier may depend on the booked service and route.

Field	Verified information
Official name	Mds Collivery is the name used in the official API and integration materials; the public website also uses Collivery.net.
Official website	https://collivery.net/
Carrier type	Web-based domestic and international courier and logistics platform.
Primary region	South Africa, with domestic and international courier options.
Tracking page	Official waybill tracking URL; replace the placeholder with the relevant waybill number.
Parent organization	The supplied official materials identify I.T.E. as the website provider and integration contact; they do not establish a separate parent carrier.

Carrier Entity Relationships

Entity	Relationship to Mds Collivery
Mds Collivery	Mds Collivery provides the booking, quotation, waybill and shipment-management platform.
ONX, ECO and FRT	The official voice-waybill interface identifies ONX, ECO and FRT as selectable service types; the page does not define their full service standards.
Mds Collivery API	The V3 API exposes quotes, waybills, status tracking, documents, proof of delivery and parcel images for authenticated customers.
More than 30 hubs	The official homepage says services are managed and supported through more than 30 hubs worldwide; the page does not identify every hub or its operator.
17TRACK	17TRACK is an independent tracking platform that may aggregate available events; it does not operate Mds Collivery shipments or decide claims.

Quick Answer

Use the Mds Collivery waybill number—not an order number—to search the official tracking page or enter it into 17TRACK. If no result appears, check for copied spaces, confirm that the waybill has been created, and ask the merchant or sender whether the shipment has been accepted. 17TRACK is independent: it cannot change an address, arrange delivery, approve a refund or file a claim for you.

How to Track Mds Collivery Packages

A Mds Collivery shipment is normally identified by its waybill number. The official integration page says that a tracking link can be shared by placing the waybill number in the official tracking URL.

Path	Action
Official tracking	Open the Mds Collivery tracking page and enter the waybill number from the booking, receipt, dispatch email or merchant order record.
17TRACK	Enter the same waybill number into 17TRACK. Automatic carrier recognition can help when a merchant has supplied a partner identifier.
No number	Contact the sender or store. An order number, invoice number and reference number are not necessarily a Mds Collivery waybill.
No first event	A created waybill is not proof that the parcel has been physically collected. Ask the sender to confirm pickup or acceptance.

Tracking Number Formats and Examples

Mds Collivery documentation uses the term waybill for the shipment identifier. The official pages do not publish one universal length or a public prefix rule, so a prefix alone should not be used to infer the service or destination.

Tracking Number Format

Identifier family

Normalized pattern

Mds Collivery waybill

WAYBILL-#### or another account-generated identifier.

View all details for the Mds Collivery waybill

Issued by	The Mds Collivery system creates the waybill when a Collivery is booked.
Typical use	Domestic or international courier booking, status lookup and shared tracking link.
Who sees it	The sender, merchant and recipient may see it on a receipt, dispatch message or order record.
Tracking scope	It identifies the Collivery record; physical scans and partner events depend on the route and selected service.
Caveat	The example is deliberately fictional. Do not submit it as a real shipment.

Merchant order or reference

ORDER-####, invoice number or seller reference.

View all details for merchant references

Issued by	The store, marketplace or sender—not necessarily Mds Collivery.
Typical use	Finding the sale, payment or customer record.
Who sees it	The buyer and merchant normally see it in the order system.
Tracking scope	It may not return a carrier event unless the merchant maps it to a waybill.
Caveat	Use the waybill for courier tracking whenever both identifiers are present.

Tracking Statuses and Meanings

Status wording can vary by service and partner. The important distinction is whether Mds Collivery has only received booking data or has recorded custody, movement, delivery or proof of delivery.

Status Quick Lookup

Status

What it means

Waybill created

A shipment record exists; this does not by itself prove physical collection.

View all details for Waybill created

Lifecycle stage	Pre-shipment.
Responsible party	Sender and booking system until acceptance is recorded.
Next step	Collection or acceptance scan.
Action	Ask the sender to confirm the collection booking.

Collected or accepted

The shipment has a recorded acceptance or pickup event.

View all details for Collected or accepted

Lifecycle stage	Origin processing.
Responsible party	Mds Collivery or the assigned collection partner.
Next step	Sorting, line-haul or delivery allocation.
Action	Monitor the next scan unless the service window has been exceeded.

In transit

The shipment is moving between collection, hub or delivery locations.

Out for delivery

A delivery run has been assigned; the recipient should remain available if practical.

Exception or delayed

An address, access, routing, operational or recipient issue may require intervention by the sender or courier.

Returned

The shipment is moving back or has moved back toward the sender; the sender should confirm the reason and next arrangement.

Services and Delivery Times

The official website identifies domestic and international courier services and names ONX, ECO and FRT in the booking interface. It does not publish a single universal delivery-time table for those service codes, so delivery depends on origin, destination, service, collection timing, address and operational conditions.

Service Comparison

Service	Service type and best use
ONX	A selectable Mds Collivery service code; confirm the route-specific meaning and quotation before booking.
ECO	A selectable Mds Collivery service code; use the quoted service description rather than assuming an economy standard.
FRT	A selectable Mds Collivery service code; confirm parcel, freight and route conditions in the quote.
Domestic courier	South African collection and delivery arranged through the platform and its supported hub network.
International courier	Cross-border delivery where offered for the selected origin, destination and shipment details.

Delivery Time

Service or route	Reliable interpretation
Quoted domestic service	Use the delivery estimate shown in the quote or booking; no universal public day range is stated on the supplied official pages.
Quoted international service	Allow for origin, destination, customs, partner handoff and local delivery; the supplied official pages do not establish a guaranteed global schedule.
Actual tracking ETA	A tracking estimate is operational guidance, not automatically a money-back guarantee.

Destination Country Delivery Times

Destination country or region	Route-specific guidance
South Africa	Domestic estimate depends on collection city, delivery suburb, selected service and hub routing; use the Mds Collivery quote.
International destinations	No official country-by-country Mds Collivery day table was supplied. Confirm the destination quote, customs requirements and local delivery arrangement before booking.
Remote or difficult-access areas	Address quality, suburb, location type and access can affect both price and delivery timing.

Pro Tip: Treat the quote and booking details as the controlling service information. Weekend schedules, public holidays, late collection, incomplete addresses, customs and partner handoffs can change the practical delivery window.

Common Tracking Problems and Solutions

Start with the waybill and the latest event. The sender or merchant usually controls booking corrections, address clarification and commercial refunds, while the courier or assigned delivery party investigates physical movement.

Problem & Solution

Problem or status	First action
Invalid number	Remove copied spaces, compare the waybill with the sender’s record and do not substitute the order number.
No tracking events	Ask the sender whether collection occurred; a created waybill is not physical acceptance.
No update for a long period	Check the last scan, route and promised window, then ask the sender to request an operational investigation.
Address or delivery exception	Give the sender and courier the complete address, contact number, suburb and location type; do not assume a self-service change is available.
Delivered but not received	Check the delivery location, household, reception, security desk and neighbours; then request proof of delivery and involve the sender.
Lost or damaged parcel	Preserve packaging and photographs and have the sender ask Mds Collivery about the applicable investigation or claim process.
Returned to sender	Ask the sender for the return reason and whether a corrected address or new booking is required.
Customs or international delay	Confirm documents, duties and recipient information with the sender or destination delivery party; arrival in a country is not proof of customs release.

International Shipping, Customs and Carrier Handoffs

Mds Collivery advertises international courier capability, but the supplied official pages do not identify a fixed partner for every country. A cross-border shipment may therefore show different physical custodians or partner events while retaining the Mds Collivery waybill.

International Flow

Stage	What to understand
Booking and collection	A waybill and quote are created; physical custody begins only when a collection or acceptance event is recorded.
Origin hub and export processing	The shipment is sorted and prepared for the international route; scan gaps can occur between facilities.
Export customs or security	Authorities or handling partners may review documents and contents; this is not the same as destination import release.
International transport	The shipment moves by the booked route. The tracking number may remain the same or a partner identifier may also appear.
Destination customs and handoff	The destination authority and delivery partner may request information or payment before final delivery.
Last mile and delivery	The assigned local delivery party completes delivery and may create proof of delivery or a local event.

Customer Service

For shipment-specific help, the sender or merchant should normally begin the inquiry because the sender owns the booking relationship and can provide commercial and collection records.

Customer Service

Channel	Verified contact or best use
Website	Mds Collivery Contact Us for general assistance and routing to the appropriate team.
Integration support	integration@collivery.co.za is published on the WooCommerce integration page for technical integration questions.
Account dashboard	Logged-in customers can manage current Colliveries and create new ones through the official website.
Information to prepare	Waybill, collection date, origin and destination, service code, latest event, contact details and photographs or value evidence where relevant.

Ecommerce and Business Tracking

Mds Collivery provides business integration for quoting, creating Colliveries and tracking delivery progress. The official integration overview also describes eCommerce solutions for WooCommerce, OpenCart, Magento and other partner integrations.

Developer/API Comparison

Option

Provider

Collivery V3 REST API

Mds Collivery

View all details for Collivery V3 REST API

Primary use	Quotes, waybills, status tracking, documents, proof of delivery and parcel images.
Authentication	Authenticated requests use an api_token query parameter; the token can be generated from the customer dashboard or obtained through login.
Capability	REST resources are documented for addresses, contacts, waybills, statuses, POD and related logistics data.
Documentation	Current V3 API reference.
Migration note	The V3 page directs developers to older API documentation separately; new work should review V3 before using legacy SOAP material.

eCommerce plugins

Mds Collivery

View all details for eCommerce plugins

Primary use	Quote shipping at checkout and send delivery information to Mds Collivery.
Platforms	Official pages describe WooCommerce, Magento and OpenCart integrations.
Authentication	Plugin configuration uses the customer’s Mds Collivery account credentials.
Capability	Depending on the plugin, the store can obtain prices and create or manage delivery requests.
Limitation	Plugin compatibility and pricing depend on the platform version and configuration.

FAQ

Basic FAQs

1. How do I track my Mds Collivery package?

Enter the waybill number on the official Mds Collivery tracking page or use 17TRACK to view available shipment events.

2. Where can I find my Mds Collivery waybill number?

Look in the booking confirmation, dispatch message, receipt or merchant order record; ask the sender if only an order number is shown.

3. What does a Mds Collivery tracking number look like?

Mds Collivery uses a waybill identifier, but the supplied official pages do not establish one public universal length or prefix pattern.

4. Why is my Mds Collivery waybill not showing a scan?

The waybill may have been created before collection, or the first scan may not yet be available; ask the sender to confirm physical pickup.

5. How long does Mds Collivery delivery take?

Use the route and service estimate in the quote because timing depends on origin, destination, service, address and operational conditions.

6. What should I do after a Mds Collivery delivery failure?

Check the exception reason and give the sender or courier a complete address, access instructions and recipient contact details.

7. What if Mds Collivery says delivered but I have not received the parcel?

Check reception, security, neighbours and the delivery location, then ask the sender to request proof of delivery and an investigation.

8. How do I report a lost or damaged Mds Collivery shipment?

Preserve the packaging, contents, photographs and value evidence, and have the sender contact Mds Collivery about the applicable claim or investigation route.

9. Can Mds Collivery handle international shipments?

Yes, the official website describes domestic and international courier services, but the exact route and partner arrangement must be confirmed in the quote.

10. How do I contact Mds Collivery?

Use the official Contact Us page for shipment assistance; technical integration questions can be sent to integration@collivery.co.za.

Expert FAQs

11. Is a Mds Collivery waybill proof that the parcel was collected?

No. A waybill can exist before physical acceptance, so look for a collection or acceptance event before treating the parcel as in the courier network.

12. Which Mds Collivery API can businesses use?

The current official documentation describes the V3 REST API with authenticated endpoints for waybills, status tracking, documents and proof of delivery.

13. How does Mds Collivery API authentication work?

The V3 reference requires an api_token query parameter and identifies login or dashboard token generation as ways to obtain credentials.

14. Can a Mds Collivery integration retrieve proof of delivery?

Yes. The V3 API reference includes proof-of-delivery resources, although availability depends on the shipment record and applicable scanning workflow.

15. Does Mds Collivery use one delivery partner in every country?

The supplied official materials do not identify one universal partner; the physical carrier can depend on the selected route, service and destination.

16. Can I use an order number to track Mds Collivery?

Usually you should use the waybill. An order or reference number may identify the merchant transaction without being recognized by the courier tracking system.

17. Does Mds Collivery provide a public guarantee for every delivery time?

No universal guarantee is established by the supplied pages; distinguish the quoted estimate from a separately stated contractual service guarantee.

18. Can 17TRACK change a Mds Collivery delivery address?

No. 17TRACK displays available tracking information, while address changes, delivery instructions, claims and refunds must be handled by the sender, merchant or responsible courier channel.

Tracking API

The official Mds Collivery V3 API is documented at collivery.net/integration/api/v3. The documented base URL is https://api.collivery.co.za, with authentication through an api_token query parameter and application headers. The following 17TRACK example uses the documented registration endpoint; a current Mds Collivery carrier code should be confirmed in 17TRACK’s carrier directory rather than guessed.

// 1. Mds Collivery official API
// Current V3 REST documentation confirms:
// Base URL: https://api.collivery.co.za
// Authentication: api_token query parameter
// Review the official V3 reference for the exact resource and request body.

// 2. 17TRACK API
POST https://api.17track.net/track/v2.4/register
Headers:
  17token: YourKey
  Content-Type: application/json

Body:
[
  {
    "number": "TRACKING_NUMBER",
    "carrier": "CARRIER_CODE"
  }
]

// Confirm the current Mds Collivery carrier code in the 17TRACK carrier directory.
// Do not substitute a merchant order number for the waybill number.