Hermes Tracking
Please enter the Hermes tracking number to check the latest shipping status.
About Hermes
Hermes is a logistics group whose operating companies provide parcel delivery, transport and related logistics services in several European markets. “Hermes” is not one single worldwide consumer delivery network: the responsible operating company, tracking page, service catalogue and claims rules depend on the shipment’s origin, destination and contract.
| Verified field | Current information |
|---|---|
| Official name | Hermes Group / Hermes Europe GmbH is the group-level identity used on the supplied official website; the contracting carrier may be a local Hermes operating company. |
| Official website | https://www.hermesworld.com/ |
| Carrier type | Parcel delivery and logistics group with country-specific operating companies. |
| Primary region | Europe, with services and capabilities varying by operating company. |
| Tracking page | Use the local Hermes operating company’s tracking portal or the merchant’s shipment link; the group homepage is not a universal parcel-tracking form. |
| Parent organization | Hermes Europe GmbH is part of the Otto Group. |
Carrier Entity Relationships
| Entity | Relationship to Hermes |
|---|---|
| Hermes Europe GmbH | Hermes Europe GmbH is a group-level logistics entity; the local contracting carrier can be a separate Hermes company. |
| Hermes Germany | Hermes Germany operates parcel services in Germany and publishes its own customer tracking and service rules. |
| Hermes UK / Evri | The former Hermes UK consumer parcel business is now branded Evri; an older label may therefore lead to an Evri tracking flow. |
| 17TRACK | 17TRACK independently aggregates available events; 17TRACK does not transport parcels or decide claims. |
Quick Answer
Enter the parcel tracking number, not the shop order number, in the correct local Hermes operating company portal or in 17TRACK. If no event appears, verify the digits, identify the country-specific carrier, and allow time for the first physical acceptance scan. 17TRACK is an independent tracking platform and cannot change delivery instructions, issue refunds or approve a claim.
How to Track Hermes Packages
For the most authoritative result, use the operating company named on the label or shipment email. For multi-carrier shipments, 17TRACK can help identify and combine available events.
| Route | Steps |
|---|---|
| Local Hermes portal | Open the local carrier website, select parcel tracking, enter the tracking number, and compare the latest event with the delivery address and service country. |
| 17TRACK | Open 17TRACK, paste the tracking number, allow automatic carrier recognition, and check whether the result identifies Hermes, Evri, a postal operator or another handoff carrier. |
| No number available | Ask the seller or sender for the carrier-issued parcel ID. An order number, invoice number or reference ID usually cannot replace a tracking number. |
| No first event | Check spelling and spaces, confirm that the label was physically handed over, and ask the sender to verify acceptance with the contracted operating company. |
Tracking Number Formats and Examples
Hermes has no single group-wide public number pattern. The local operator, marketplace, postal partner or merchant may issue the identifier. A number being visible in Hermes tracking does not prove that Hermes issued it.
Tracking Number Format
| Identifier family | Normalized pattern and use |
|---|---|
| Local Hermes parcel ID | Country-specific alphanumeric or numeric format shown on a parcel label, receipt or dispatch email; the complete rule is not published centrally for all Hermes companies. |
| International postal S10 | Two letters + eight or nine serial digits including a check digit + two-letter origin code, for example RR#########DE; normally issued by an origin postal operator, not necessarily Hermes. |
| Merchant order/reference ID | A shop-generated value used for order support; it is not necessarily scannable by Hermes. |
| Partner or last-mile ID | A second identifier may appear after handoff; use the number linked in the merchant or partner notification. |
Use the exact identifier from the dispatch email, label or receipt. Do not infer the service solely from a prefix, and redact examples as shown above rather than testing a real customer number publicly.
Tracking Statuses and Meanings
| Status | Meaning and next action |
|---|---|
| Label created / pre-advice | Electronic shipment data exists, but physical acceptance may not have occurred. Sender should confirm handover. |
| Accepted / collected | The operating carrier has recorded receipt; sorting or line-haul movement follows. |
| In transit | The parcel is moving between facilities; scans can be absent during transport. |
| Out for delivery | A local delivery route has received the parcel; prepare for delivery or an attempted delivery. |
| Delivered / pickup | A delivery or collection scan was recorded; verify the location, recipient, neighbour, shop or proof of delivery. |
| Exception / return | An address, access, damage, customs or service issue requires sender or recipient action; the sender should contact the contracting carrier. |
Services and Delivery Times
Delivery standards are set by the relevant Hermes operating company and service contract. The Hermes group site does not provide one universal delivery promise for every destination.
Service Comparison
| Service type | Best use and tracking |
|---|---|
| Domestic parcel delivery | Country-specific consumer and business parcels; tracking and delivery options depend on the local Hermes company. |
| International parcel logistics | Cross-border transport using local networks and partners; visibility may change at customs or handoff. |
| Returns | Merchant-managed or carrier-supported returns; use the return label identifier rather than the original order ID. |
Delivery Time
| Scenario | Reliable interpretation |
|---|---|
| Domestic service | Use the local Hermes company’s published standard or shipment-specific estimate; counting rules vary by market and cutoff time. |
| International service | Timing depends on origin, destination, customs, handoff and selected service; no group-wide guarantee should be assumed. |
| Estimated date | An operational estimate, not a money-back guarantee or proof that the parcel has been accepted. |
Destination Country Delivery Times
| Destination group | Time and handoff qualification |
|---|---|
| Germany | Local Hermes Germany service may publish route-specific standards; verify the shipment portal and service selected. |
| United Kingdom | Older Hermes UK references may redirect to Evri; use the carrier printed on the current label. |
| Other European destinations | Cross-border estimates are service- and partner-dependent; customs, weekends and destination delivery rules can create gaps. |
| Non-European destinations | No Hermes-group universal country-by-country average is confirmed; do not substitute an unsupported fixed range. |
A central Hermes destination table would be misleading because the operating company, product, handoff carrier and service standard differ by country. Customs arrival is not customs release, and partner scans are not necessarily Hermes acceptance scans.
Common Tracking Problems and Solutions
| Problem/status shown | First action |
|---|---|
| Invalid number | Remove accidental spaces, compare the label with the email, and ask the sender to confirm the local operating company. |
| No updates | Check the last physical scan, weekends, handoff and customs. The sender should escalate through the contracted carrier if the service-specific threshold is exceeded. |
| Address or delivery exception | Recipient should follow the local delivery instruction; sender or merchant usually controls correction, investigation and compensation. |
| Delivered but missing | Check safe place, household members, reception, neighbours and proof of delivery; then contact the local carrier and seller promptly. |
| Returned to sender | Ask the sender why return was triggered and arrange a corrected address or replacement shipment. |
International Shipping, Customs and Carrier Handoffs
| Stage | Responsible party and customer meaning |
|---|---|
| Origin acceptance | The origin carrier records possession; electronic pre-advice alone is not physical acceptance. |
| Export and line-haul | Sorting, security and transport occur; scan visibility can pause between facilities. |
| Customs | Authorities assess the import declaration, duties and taxes; arrival at customs does not mean release. |
| Partner handoff | A destination postal or parcel operator may receive the physical parcel and continue using the original or a linked ID. |
| Last mile | The local delivery operator controls route attempts, pickup and delivery scans. |
Delivery Management and Post-shipment Options
| Option | Availability |
|---|---|
| Delivery preferences | May be available through the local operating company or delivery notification; eligibility depends on shipment and destination. |
| Pickup or redelivery | Follow the local carrier’s failed-delivery instruction; a recipient cannot assume every Hermes company offers the same option. |
| Address correction or interception | Usually controlled by the sender or merchant and subject to shipment stage and local rules; success is not guaranteed. |
Lost, Damaged, Claims, Insurance and Refunds
A tracking enquiry, transport investigation, insurance claim, postage refund and merchant refund are separate processes. The sender should normally start a carrier claim because the sender holds the contract and shipping evidence.
| Process | Use and filing evidence |
|---|---|
| Missing or delayed shipment enquiry | Use the local operator’s support route after checking its service-specific escalation rules; provide the tracking ID and shipment history. |
| Damage or loss claim | The eligible claimant should retain packaging and contents and provide value, dispatch and damage evidence; deadlines vary by contract. |
| Merchant refund | The seller decides the customer refund under the sale contract; 17TRACK cannot approve it. |
Shipping Restrictions and Special Handling
| Category | Operational caution |
|---|---|
| Dangerous goods | Explosives, flammable materials and other dangerous goods may be prohibited or require an approved contract and packaging. |
| Batteries and liquids | Acceptance depends on chemistry, quantity, packaging, transport mode and destination regulations. |
| Valuable, fragile or perishable goods | Special handling, compensation exclusions or refusal may apply; consult the local operator’s current terms before shipping. |
| Customs-restricted goods | Incomplete declarations, prohibited imports or unpaid duties can delay, return or destroy a shipment under applicable law. |
Customer Service
| Channel | Verified route and best use |
|---|---|
| Group website | Hermesworld.com; use it to identify the relevant Hermes operating company rather than to assume group-level parcel support. |
| Local tracking/help centre | Use the country-specific carrier link printed on the label or dispatch email; phone numbers and opening hours are region-specific and should be verified there. |
| Merchant or sender | Best route for a missing number, address correction, investigation, claim or refund because the sender controls the shipping contract. |
Prepare the tracking number, shipment date, origin and destination, service type, latest scan, address, contents description, value evidence and damage photographs. Do not publish personal address or recipient data in a public tracking request.
Ecommerce and Business Tracking
Merchants should store the carrier-issued parcel ID separately from the order ID, identify the actual operating company, normalize statuses across carriers and monitor exceptions. 17TRACK can support multi-carrier visibility, but it does not replace the contracting carrier’s claims or delivery-management system.
Developer/API Comparison
| Option | Provider |
|---|---|
| Local carrier integration | Relevant Hermes operating company |
| Multi-carrier tracking API | 17TRACK |
FAQ
Basic FAQs
Enter the parcel ID on the relevant local Hermes operating company website or use 17TRACK for available multi-carrier events.
Look on the dispatch email, parcel label, collection receipt or merchant account; the order number is usually different.
Hermes formats vary by country and operating company, so a prefix alone cannot reliably identify the service.
The first physical acceptance or collection scan appears after handover; label creation alone does not prove receipt.
The parcel may be between facilities, awaiting handoff, affected by customs or missing a scan; the sender should check the contracted operator.
Delivery time depends on the country, service, cutoff, route, customs and destination partner; there is no single group-wide promise.
Follow the local delivery notice for redelivery or pickup and confirm whether the sender must authorize an address change.
Check safe places, household members, reception and neighbours, then request proof of delivery and contact the local carrier and seller.
Notify the sender promptly and preserve packaging, contents, photographs, invoices and the tracking history for the applicable carrier process.
Identify the local Hermes company from the label or shipment email and use its current help centre; the sender is usually best placed to escalate.
Expert FAQs
No. Hermes is a group identity with country-specific operating companies, so tracking, claims and delivery options must be matched to the local entity.
No. A postal operator, merchant or partner may issue the identifier while Hermes records later transport or delivery events.
No. Customs arrival means the shipment entered an assessment stage; release can require declarations, duties, taxes or additional information.
It can. The destination partner may retain the original number or assign a linked last-mile identifier, depending on the service arrangement.
No. 17TRACK aggregates available carrier data and cannot create scans, alter delivery instructions, investigate a loss or approve compensation.
Businesses can evaluate the relevant local carrier integration or a multi-carrier provider such as 17TRACK; current Hermes group-wide public API availability is not confirmed here.
Tracking API
// 1. Hermes official tracking API:
// Current public group-wide official tracking API not confirmed.
// Use the documentation of the specific local Hermes operating company.
// 2. 17TRACK API
POST https://api.17track.net/track/v2.4/register
Headers:
17token: YourKey
Content-Type: application/json
Body:
[
{
"number": "TRACKING_NUMBER",
"carrier": "CARRIER_CODE"
}
]
// Confirm the current 17TRACK carrier code in the live carrier directory
// before production use; this page does not guess a code for Hermes.
Sources & References
- Hermesworld.com — Official Hermes Group website. Hermes Europe GmbH
- Otto Group — Group information. Otto Group
- 17TRACK — Independent shipment tracking platform. 17TRACK
- 17TRACK API Documentation. 17TRACK
17TRACK is an independent tracking platform and is not affiliated with Hermes.
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