Express One (BG) Tracking

Please enter the Express One (BG) tracking number to check the latest shipping status.

TRACK

About Express One BG

Express One BG is a Bulgarian courier and logistics operator within Austrian Post’s courier network in Central and Eastern Europe. Express One BG provides domestic courier delivery, cargo and palletized shipments, additional delivery services, and international courier services using economic ground and express air products.

Fact	Verified information
Official name	Express One BG
Official website	https://expressone.bg/
Carrier type	Bulgarian courier and logistics operator serving domestic and international shipments.
Primary region	Bulgaria and international destinations, including Europe and worldwide zone groups.
Tracking page	Express One BG Track a shipment
Parent network	Express One BG states that it is part of Austrian Post’s courier network in Central and Eastern Europe.

Carrier Entity Relationships

Entity

Relationship summary

Express One BG

Express One BG operates domestic courier, cargo, palletized, and international courier services in Bulgaria.

View all details for Express One BG

Service entities	Express One BG lists domestic packages to addresses, PUP and EXOBOX delivery, cargo and palletized shipments, economic international packages and cargo by ground, and express international documents and packages by air.
Network relationship	Express One BG presents Eurodis as a route for reaching addresses across Europe and identifies its group relationship with Austrian Post’s Central and Eastern European courier network.
Tracking relationship	The official tracking page accepts a bill of lading number, or multiple bill of lading numbers separated by commas. 17TRACK independently aggregates available carrier events.

Quick Answer

Enter the Express One BG bill of lading number on the official tracking page, or enter it in 17TRACK. If there is no result, first check that you copied the bill of lading number rather than an order or reference number, remove spaces or punctuation, and allow time for the first acceptance scan.

Pro Tip: 17TRACK is an independent tracking platform. It does not transport the shipment and cannot change an address, approve a refund, or decide a claim.

How to Track Express One BG Packages

The official Express One BG tracker accepts one bill of lading number or several numbers separated by commas. Buyers normally find this identifier in a dispatch message, seller account, shipping label, or sender receipt.

Path	Steps and limitation
Official Express One BG tracking	Open the official tracking page, enter the bill of lading number, and select Track. Use this path for the carrier’s own available events.
17TRACK tracking	Open 17TRACK, paste the shipment identifier, review the detected carrier and event history, and compare any handoff events with the official destination carrier.
Multiple shipments	The official Express One BG page says multiple bill of lading numbers may be separated with commas.
Wrong identifier	An order number, merchant reference, invoice number, or delivery notice is not automatically a bill of lading number. Ask the sender or seller for the shipping identifier.

Tracking Number Formats and Examples

Express One BG publicly describes the tracking input as a bill of lading number. The supplied official pages do not publish a complete public character-length or prefix specification, so a prefix alone should not be used to identify the service.

Tracking Number Format

Identifier family

Normalized pattern or example

Express One BG bill of lading

Carrier-issued or carrier-recognized bill of lading identifier; use the exact value shown by the sender, with a clearly fictional example such as EXO########.

View all details for Express One BG bill of lading identifiers

Issued by	The identifier is associated with the shipment record created for Express One BG transport; a marketplace order number is not necessarily issued by Express One BG.
Where users see it	A sender may see it on a receipt or shipping label; an e-commerce buyer may see it in the dispatch notification or seller portal.
Cross-border caveat	International shipments can also display identifiers from an origin or destination partner. A destination partner’s ability to display an event does not prove that partner issued the original number.
Input handling	Use the exact bill of lading value first. If copied with spaces or punctuation, try the normalized value and verify it with the sender.

Order or merchant reference

Merchant-defined reference such as ORDER-####; useful to the seller but not automatically trackable by Express One BG.

Destination partner identifier

A partner-specific identifier may appear after handoff; obtain it from the seller or destination carrier if a separate number is supplied.

Tracking Statuses and Meanings

Tracking events describe the latest recorded logistics action, not necessarily the exact physical location at every moment. A label or pre-advice event does not prove that Express One BG has physically received the shipment.

Status Quick Lookup

Status	What it means
Label or shipment record created	Shipment data exists, but physical acceptance may not yet have occurred. The sender should confirm handover.
Accepted or received	A carrier scan records receipt. Sorting or line-haul movement normally follows.
In transit	The shipment is moving between processing points; scans may be intermittent between hubs.
Customs or handover	The shipment is undergoing cross-border processing or transfer. Arrival at customs does not equal customs release.
Out for delivery	The last-mile courier has assigned the shipment for delivery. Keep the address and phone accessible.
Delivered	A delivery scan was recorded. If the parcel is missing, check the delivery location, household, reception desk, neighbours, and seller.
Exception or failed delivery	A delivery or transport obstacle requires review, such as an address issue, recipient absence, damage, or customs request.
Return to sender	The shipment is being routed back. The sender should contact Express One BG or the commercial seller promptly.

Services and Delivery Times

Express One BG lists domestic courier packages, cargo and palletized shipments, and international economic ground and express air services. The published international zones show expected transit times to major cities; the acceptance day, remote areas, islands, and customs processing can extend delivery.

Service Comparison

Service	Best use
Domestic courier packages	Parcel delivery to Bulgarian addresses, PUP locations, or EXOBOX locations.
Domestic cargo and palletized shipments	Larger or palletized domestic consignments requiring cargo handling.
International economic packages and cargo	Lower-priority international transport by ground where available.
International express documents and packages	Time-sensitive international documents and parcels transported by air where available.

Delivery Time

Route or zone	Published delivery standard
Domestic Zone 1	1 working day.
Domestic Zone 2	Up to 2 working days.
Domestic Zone 3	Up to 3 working days for towns outside Zones 1 and 2.
International express Zone 1	Up to 1 working day to major cities in listed European destinations.
International express Zone 2	Up to 1 working day to major cities in listed regional destinations.
International express Zone 3	1–2 working days for Canada and the United States.
International express Zone 4	2–4 working days for listed destinations across Asia, the Middle East, the Americas, and Oceania.
International express Zone 5	2–5 working days for listed destinations, mainly in Africa and remote or island markets.

Destination Country Delivery Times

Destination	Published international express range
Austria, Belgium, Germany, France, Italy	Zone 1: up to 1 working day to major cities.
Greece, Spain, Netherlands, Sweden, Switzerland	Zone 1: up to 1 working day to major cities.
Romania, Hungary, Poland, Slovakia, Slovenia	Zone 2: up to 1 working day to major cities.
Croatia, Serbia, Montenegro, Albania, North Macedonia	Zone 2: up to 1 working day to major cities.
Canada, United States	Zone 3: 1–2 working days to major cities.
Australia, New Zealand, Japan, South Korea, Singapore	Zone 4: 2–4 working days to major cities.
China, India, Indonesia, Malaysia, Thailand, Philippines	Zone 4: 2–4 working days to major cities.
United Arab Emirates, Saudi Arabia, Qatar, Israel, Oman	Zone 4: 2–4 working days to major cities.
Mexico, Brazil, Chile, Argentina, Colombia, Peru	Zone 4: 2–4 working days to major cities.
South Africa, Morocco, Egypt, Nigeria, Kenya, Tunisia	Zone 4 or Zone 5 depending on destination: 2–5 working days to major cities.

Express One BG states that international deadlines exclude the acceptance day and refer to major cities. Remote areas, settlements, islands, and customs processing can extend the published range. These are transit standards, not a universal money-back guarantee or a 17TRACK guarantee.

Common Tracking Problems and Solutions

Problem or status	First action
Invalid number	Check for an order number, typing error, spaces, or missing characters; request the bill of lading number from the sender.
No tracking events	Confirm that the shipment was physically handed over and allow the first processing scan to appear.
Long period without update	Compare the last scan with the published route standard and ask the sender to contact Express One BG when the reasonable service window has passed.
Customs delay	Check whether the recipient or importer must provide documents, pay charges, or respond to the destination customs authority.
Delivery exception or address problem	Verify the full address and phone number; the sender or account holder should request correction through Express One BG.
Delivered but not received	Check the entrance, safe place, household members, reception desk, neighbours, and local delivery office; then ask the seller or sender to open a carrier inquiry.
Return to sender	Contact the sender immediately because the sender normally controls redelivery, address correction, or a replacement decision.
Lost or damaged parcel	Preserve packaging and contents, photograph damage, retain invoices and the tracking identifier, and use the official contact or complaints route.

International Shipping, Customs and Carrier Handoffs

For an international Express One BG shipment, tracking can move from Bulgarian acceptance and export processing to line-haul, destination customs, a local delivery partner, and final delivery. A handover event is not the same as a completed customs release.

International Flow

Stage	What the customer should understand
Origin acceptance	Express One BG or an authorized origin point records receipt; a pre-advice record alone does not prove acceptance.
Export processing	Sorting, security, export documentation, and dispatch preparation occur before international transport.
Line-haul	The shipment travels by the selected international route; event visibility can pause between hubs.
Destination customs	Authorities assess the import. Taxes, documents, restricted goods, and recipient responses can affect release.
Partner handoff and last mile	A destination carrier may receive the physical shipment and create additional local scans or an additional identifier.
Delivery or return	The local delivery process ends in delivery, pickup, an exception, or return according to the destination route.

Delivery Management and Post-shipment Options

Express One BG lists PUP and EXOBOX delivery options and additional services including insurance, cash on delivery, return documents, return receipt, delivery notification, personal delivery, and shipment inspection.

Option	Who uses it and what it does
PUP or EXOBOX delivery	The sender can select an available pickup-point or EXOBOX route where offered; availability depends on the shipment and destination.
Delivery notification	Express One BG lists email or SMS/Viber notification as an additional service.
Personal delivery	Delivery is made to the named recipient after identity-document verification.
Shipment inspection	The recipient may open and inspect contents during delivery where the selected service permits it.
Return documents or receipt	The courier can collect signed or stamped documents, or return a signed waybill copy to the sender.

Lost, Damaged, Claims, Insurance and Refunds

A tracking inquiry, a damage complaint, an insurance claim, a postage refund, and a seller refund are different processes. Express One BG’s contact page provides a complaints route; the sender should retain the waybill, value evidence, packaging, and photographs.

Process	Use when and first evidence
Tracking inquiry	Use when an event is missing or confusing; provide the bill of lading number and last scan.
Damage complaint	Use for visible damage or missing contents; keep packaging, contents, photographs, invoice, and delivery details.
Shipment insurance	Express One BG lists shipment insurance as an additional service; eligibility and settlement depend on the selected service and policy.
Seller refund	A marketplace or seller decides a commercial refund; 17TRACK cannot approve it or compel the seller to issue it.

Shipping Restrictions and Special Handling

Shipment acceptance depends on the service, route, packaging, and applicable domestic or destination-country rules. Senders should verify the current Express One BG terms before tendering batteries, liquids, dangerous goods, perishables, or high-value contents.

Category	Practical handling guidance
Dangerous goods	Confirm acceptance before shipping; transport restrictions can prevent collection or cause return.
Batteries and liquids	Packaging and route rules may apply; incomplete declarations can delay screening or customs.
Perishable goods	Time and temperature risks make service selection important; delivery standards may not cover deterioration.
International restricted goods	Destination-country import rules can be stricter than Bulgarian acceptance rules; the importer may need documents or permits.

Customer Service

For a shipment-specific investigation, the sender or account holder should contact Express One BG with the bill of lading number, acceptance date, origin and destination, service type, last scan, and a concise description of the issue.

Customer Service

Channel	Verified contact and best use
Tracking page	Official shipment tracking; use the bill of lading number.
Contact phone	0 700 10 100 for fixed subscribers at the price of a local call; +359 (0) 877 00 10 70 for mobile operators according to the tariff plan.
Contact and complaints form	Express One BG contact form; the page includes inquiry and complaints options.
Email	dpo@expressone.bg is listed for the data protection officer; it is not presented as a shipment tracking helpdesk.
Information to prepare	Bill of lading number, sender and recipient details, service, dates, last event, contents description, value evidence, and damage photographs where relevant.

Ecommerce and Business Tracking

Merchants should store the Express One BG bill of lading number separately from the marketplace order ID, show the latest carrier event to customers, and monitor exceptions such as no acceptance scan, customs delay, failed delivery, and return to sender.

Developer/API Comparison

Option

Provider

Official carrier integration

Express One BG

View all details for the official carrier integration

Carrier coverage	Express One BG shipment records and bill of lading identifiers.
Primary use	Direct carrier-specific tracking for a merchant’s own Express One BG shipments.
Authentication and capability	Use only a current developer or commercial interface supplied by Express One BG. A public endpoint, authentication method, batch capability, or webhook specification is not established by the supplied official pages.
Documentation status	Contact Express One BG before building an integration and do not rely on an undocumented or retired endpoint.

17TRACK API

17TRACK

View all details for the 17TRACK API

Carrier coverage	Multi-carrier tracking where 17TRACK supports the submitted identifier and carrier mapping.
Primary use	Normalized tracking across multiple carriers, customer notifications, exception monitoring, and WISMO reduction.
Authentication and capability	The documented registration request uses the 17token header and JSON request body; account access and plan limits apply.
Documentation	17TRACK API documentation.

FAQ

Basic FAQs

1. How do I track my Express One BG package?

Enter the bill of lading number on the official Express One BG tracking page or use 17TRACK to view available shipment events.

2. Where can I find my Express One BG tracking number?

Look on the shipping label, sender receipt, dispatch email, or seller portal; ask the sender if you only have an order number.

3. What does an Express One BG tracking number look like?

Express One BG identifies the input as a bill of lading number, but the supplied public pages do not publish one universal length or prefix rule, so verify the complete identifier in the official tracker.

4. When will the first Express One BG tracking event appear?

The first event appears after shipment data is processed and a receipt or handling scan is recorded; label creation alone does not prove physical acceptance.

5. Why is my Express One BG tracking not updating?

A scan may be pending between facilities, during line-haul, or at a handoff; compare the last event with the service route and ask the sender to investigate if the delivery window passes.

6. How long does Express One BG delivery take?

Domestic published zones range from 1 to 3 working days, while international express zones range from up to 1 to 2–5 working days to major cities, excluding the acceptance day and possible customs or remote-area extensions.

7. What should I do after an Express One BG delivery failure?

Check the address and delivery notice, then have the sender contact Express One BG to request the available next step because eligibility depends on the shipment.

8. What if Express One BG says delivered but I received nothing?

Check the entrance, safe place, household members, reception desk, neighbours, and local delivery office, then ask the seller or sender to request a delivery investigation.

9. How do I report a lost or damaged Express One BG parcel?

Preserve the packaging and contents, take photographs, retain value evidence, and use the Express One BG inquiry and complaints route, normally through the sender or account holder.

10. How can I contact Express One BG?

Use the official contact form or the published Bulgarian telephone numbers, and prepare the bill of lading number, route, last scan, and shipment details.

Expert FAQs

11. Does Express One BG offer domestic pickup-point delivery?

Yes, Express One BG lists packages to PUP locations and EXOBOX locations; the available option depends on the selected shipment and destination.

12. Are Express One BG international delivery times guaranteed?

The official international page presents expected transit times to major cities, not a universal guarantee; customs, remote destinations, islands, and the excluded acceptance day can extend them.

13. What is the difference between Express One BG shipment data and physical acceptance?

Shipment data can be entered before handover, whereas physical acceptance requires a carrier receipt or handling event; a created record should therefore not be treated as proof of collection.

14. Can an international Express One BG shipment receive another tracking number?

A destination partner may display its own local identifier, but the original bill of lading can remain the principal reference; ask the sender to link any additional number.

15. Does arrival at destination customs mean an Express One BG parcel is released?

No. Arrival at customs means the shipment is available for import processing; release can still require documents, payment, inspection, or an importer response.

16. Which Express One BG additional services can a sender request?

Express One BG lists shipment insurance, cash on delivery, return documents, return receipt, delivery notification, personal delivery, and shipment inspection, subject to service eligibility.

17. Can a business use an Express One BG public tracking API?

The supplied official pages confirm web tracking but do not document a public API; businesses should contact Express One BG or use the documented 17TRACK API for supported multi-carrier workflows.

Tracking API

// 1. Express One BG official tracking API
// Current public official tracking API not confirmed.
// Contact Express One BG before implementing a carrier-specific integration.

// 2. 17TRACK API
// Documentation: https://api.17track.net/en/doc
POST https://api.17track.net/track/v2.4/register
Headers:
  17token: YourKey
  Content-Type: application/json

Body:
[
  {
    "number": "TRACKING_NUMBER",
    "carrier": "CARRIER_CODE"
  }
]

// Use the current 17TRACK carrier mapping for CARRIER_CODE.
// Do not infer a carrier code from a brand name without verification.