Direx S.A. (Дайрекс EАД) Tracking

Please enter the Direx S.A. (Дайрекс EАД) tracking number to check the latest shipping status.

TRACK

About Direx SA

Direx SA is an eCommerce logistics platform serving international online merchants. The platform combines shipment creation, labels, manifests, tracking and support with international courier and postal-network partners.

Field	Confirmed information
Official website	https://direx.bg/
Carrier type	eCommerce logistics platform and shipping intermediary using courier and postal partners.
Primary region	Shipments accepted in Sofia, Bulgaria, with international delivery coverage.
Published network reach	The website states coverage of more than 200 countries for selected services.
Tracking page	The official website provides a “Track Shipment” entry; tracking may also appear on the relevant partner website.

Carrier Entity Relationships

Entity	Relationship and tracking meaning
Direx SA	The platform creates and processes eCommerce shipments and presents available shipment events.
DX TRACKED	This is a direx-sa-%D0%B0%D0%B4%D0%B0%D0%B9%D1%80%D0%B5%D0%BA%D1%81-e%D0%B0%D0%B4 service for parcels up to 2 kg with full tracking through delivery.
Deutsche Post	Deutsche Post carries DX PACK + and DX UNTRACKED + shipments according to the service pages; its events may therefore appear in tracking.
Courier and postal partners	The partner selected for a route may physically transport or deliver the parcel; a partner scan is not necessarily proof that Direx SA itself performed that scan.
17TRACK	17TRACK is an independent platform that aggregates available events; it does not transport parcels or decide claims.

Quick Answer

Enter the shipment or tracking identifier supplied by the seller or Direx SA in the official “Track Shipment” tool or in 17TRACK. If no event appears, first confirm that you entered a tracking number rather than an order number, that the label has been handed over, and that the selected service actually includes tracking.

Pro Tip: DX UNTRACKED does not provide tracking or proof of delivery. 17TRACK cannot change an address, issue a refund, approve a claim or physically locate a parcel.

How to Track direx-sa-%D0%B0%D0%B9%D1%80%D0%B5%D0%BA%D1%81-e%D0%B0%D0%B4 Packages

Path	Steps and boundary
Official tracking	Open the official website, choose “Track Shipment,” enter the shipment identifier, and compare the latest event with the service selected by the merchant.
17TRACK	Open 17TRACK, enter the identifier, allow automatic carrier recognition, and review events from Direx SA or its route partner.
No identifier	Ask the seller or shipper for the shipment identifier. An order number, marketplace reference or invoice number may not be trackable.

Tracking Number Formats and Examples

The supplied official pages do not publish one universal Direx SA number pattern. The identifier may be created for the platform, a postal operator or a courier partner, so the prefix alone should not be used to infer the service.

Tracking Number Format

Identifier family	Normalized pattern and use
Platform or partner shipment ID	Format varies; use the identifier printed on the A6 label, manifest or seller notification. A redacted example is DX########.
Postal-network identifier	May be assigned by the postal partner and may follow that partner’s own format. The identifier can remain visible after handoff.
Courier partner identifier	The final courier may provide a separate number or event reference. Ask the seller whether a second last-mile identifier exists.
Untracked shipment reference	DX UNTRACKED uses a unique internal number valid only until dispatch; it is not a shipment tracking number after dispatch.

Tracking Statuses and Meanings

Status Quick Lookup

Status	Meaning and next action
Label created	A label or shipment record exists, but physical acceptance may not have occurred. The shipper should confirm handover.
Accepted / received	A facility or partner has recorded receipt. Sorting or line-haul movement normally follows.
In transit	The parcel is moving through a route or processing network. Wait for the next scan unless the service window has passed.
Customs or handover	The shipment is being reviewed or transferred; arrival at a destination facility does not itself prove customs release.
Out for delivery	The destination delivery operator has assigned the parcel for delivery. Check the address and delivery instructions.
Delivered / returned	Delivered means a delivery event was recorded; returned means the parcel is moving back because of refusal, address or collection problems.

Services and Delivery Times

Service Comparison

Service	Best for and core limitation
DX TRACKED	International parcels up to 2 kg with full tracking to delivery; signature is available for selected destinations.
DX PACK +	Small parcels up to 2 kg with premium tracking through Deutsche Post.
DX UNTRACKED	Lowest-cost parcels up to 2 kg; no tracking and no proof of delivery after dispatch.
DX UNTRACKED +	Small parcels up to 2 kg through Deutsche Post with partial event visibility and no delivery signature.
DX GLOBAL	Tracked international parcels up to 5 kg for global marketplace sellers.
DX PARCEL	Fully tracked international shipments up to 20 kg, including larger eCommerce parcels.
DX EXPRESS	Priority international shipments up to 15 kg and value up to 50 EUR for destinations outside the EU.
DX RETURN	Return logistics from EU countries to Bulgaria for online merchants.

Delivery Time

Service	Published delivery standard
DX TRACKED	E + 2–30 days depending on destination; E is the day Direx receives the parcel in Sofia. Islands may add 1–3 business days.
DX UNTRACKED	E + 2–30 days depending on destination; the published period is an estimate, not a delivery guarantee.
DX UNTRACKED +	E + 5–30 days depending on destination; Deutsche Post handling and destination processing affect visibility.
DX PARCEL	E + 2–30 days depending on destination; customs, islands and partner operations may extend the estimate.

Destination Country Delivery Times

Destination	Published range and service context
Germany	DX TRACKED E + 3–5 days; DX PARCEL E + 2–4 days.
France	DX TRACKED E + 2–5 days; DX PARCEL E + 4–7 days.
United Kingdom	DX TRACKED E + 5–9 days; customs information may affect movement.
Romania and Greece	DX TRACKED E + 2–4 days; DX PARCEL E + 3–5 days.
United States and Canada	DX TRACKED E + 6–15 days; DX PARCEL E + 14–21 days.
Australia	DX TRACKED E + 8–25 days; customs and destination handoff can extend the estimate.
Other destinations	The official service pages publish E + 10–30 days for DX TRACKED and E + 14–30 days for DX PARCEL.

These are published service estimates from the relevant service pages, not independently calculated averages or guaranteed delivery dates. Weekends, holidays, islands, address quality, customs and partner handoffs can change the actual result.

Common Tracking Problems and Solutions

Problem & Solution

Problem/status shown	Immediate action
Invalid number	Remove spaces or punctuation, check the label and ask the merchant whether the number is an order reference.
No first scan	A label may exist before physical handover. The seller should confirm dispatch and selected service.
No update in transit	Compare the published destination window, check the partner site, and contact the shipper if the window has passed.
Customs delay	Check the destination operator for document or tax requests; the seller should provide commercial data where required.
Delivered but missing	Check the entrance, mailbox, household members, neighbours, reception desk and local delivery operator before asking the seller to investigate.
Returned to sender	Confirm whether the cause was refusal, incomplete address or non-collection; the shipper should arrange the next step.

International Shipping, Customs and Carrier Handoffs

An international shipment may move from the Sofia acceptance point through a postal or courier partner, export processing, line-haul, destination customs and last-mile delivery. A partner event identifies the reporting operator; it does not by itself prove that every physical stage was completed by Direx SA.

Stage	What the customer should understand
Acceptance in Sofia	E begins when the service page says the parcel is received at the Direx Sofia office.
Export and line-haul	The selected postal or courier partner processes and transports the shipment; scans may be intermittent.
Customs	For destinations outside the EU, CN22 or CN23 and accurate HS code, origin and description may be required. Customs arrival is not customs release.
Destination handoff	A destination postal or courier operator may deliver the parcel and may expose additional events or a separate local identifier.
Last mile	Out-for-delivery, collection or delivery events are normally controlled by the destination operator.

Delivery Management and Post-shipment Options

The official evidence confirms destination-partner delivery and, for DX PARCEL, collection from the nearest courier office after an unsuccessful delivery. Address changes, interception, redirection and guaranteed delivery-management features should be requested from the relevant shipper or delivery partner rather than assumed to be available through 17TRACK.

Lost, Damaged, Claims, Insurance and Refunds

A tracking inquiry, a carrier investigation, an insurance claim and a merchant refund are separate processes. The shipper should contact Direx SA with the shipment identifier, dispatch date, service, contents and value. Keep packaging and photographs for a damage review. The published service pages show optional coverage for selected services, but do not establish a universal claims deadline.

Process	Use and responsible party
Tracking inquiry	Recipient or seller asks for an event explanation; provide the identifier and latest scan.
Transport investigation	Usually initiated by the shipper or account holder when movement or delivery is disputed.
Insurance claim	Applicable only where the selected service and purchased coverage permit it; retain value evidence and packaging.
Merchant refund	The seller or marketplace decides the customer refund; 17TRACK cannot approve it.

Shipping Restrictions and Special Handling

Category	Confirmed operational guidance
Dangerous goods	DX UNTRACKED + expressly prohibits dangerous goods. Check the service rules before tendering batteries, liquids or hazardous contents.
Customs goods data	Non-EU shipments may require CN22 or CN23, HS code, country of origin and an accurate goods description.
Packaging and size	Published small-parcel services require secure packaging, an A6 label and a client manifest; maximum dimensions and weight vary by service.
United States documentation	The DX TRACKED and DX PARCEL pages state that a full document set is required for shipments to the USA regardless of value.

Customer Service

Channel	Verified contact and best use
Website	direx.bg; use the official tracking, contact or account area.
Support phone	0700 203 73; prepare the tracking identifier, service, dispatch date and latest scan.
Support email	support@direx.bg; use it for shipment questions and provide complete shipment details.
Sales	sales@direx.bg or 0888 220 373; intended for merchant consultations rather than consumer delivery disputes.

Ecommerce and Business Tracking

The official website describes integrations with stores, marketplaces and ERP systems, automated order import, label generation, manifests and sending tracking information back to customers. Businesses should distinguish the Direx SA merchant platform from a carrier API and from 17TRACK’s multi-carrier API.

Developer/API Comparison

Option	Provider
Merchant integrations	Direx SA
Multi-carrier tracking API	17TRACK

FAQ

Basic FAQs

1. How do I track my Direx SA package?

Enter the shipment identifier on the official website or in 17TRACK and review the latest available event.

2. Where can I find my direx-sa-%D0%B0%D0%B9%D1%80%D0%B5%D0%BA%D1%81-e%D0%B0%D0%B4 tracking number?

Look on the seller’s dispatch email, the A6 label, the client manifest or the shipment record in the merchant account.

3. What does a direx-sa-%D0%B0%D0%B9%D1%80%D0%B5%D0%BA%D1%81-e%D0%B0%D0%B4 number look like?

There is no single published universal format; the number can belong to direx-sa-%D0%B0%D0%B9%D1%80%D0%B5%D0%BA%D1%81-e%D0%B0%D0%B4 or a route partner.

4. When will the first tracking event appear?

A label can be created before physical acceptance, so the first event normally appears after the shipment is handed to the relevant operator.

5. Why is my direx-sa-%D0%B0%D0%B9%D1%80%D0%B5%D0%BA%D1%81-e%D0%B0%D0%B4 tracking not updating?

Check whether the service is tracked, compare the published delivery window and ask the seller to investigate if the window has passed.

6. How long does direx-sa-%D0%B0%D0%B9%D1%80%D0%B5%D0%BA%D1%81-e%D0%B0%D0%B4 delivery take?

Published estimates range from about E + 2 days to E + 30 days depending on service and destination, where E is receipt in Sofia.

7. What happens after a failed delivery?

The destination courier may offer collection, while refusal, an incomplete address or non-collection can result in return to the sender.

8. What should I do if tracking says delivered but I have not received the parcel?

Check the delivery location, household members, neighbours and reception desk, then contact the seller and destination operator.

9. How do I report a lost or damaged shipment?

The shipper should contact direx-sa-%D0%B0%D0%B9%D1%80%D0%B5%D0%BA%D1%81-e%D0%B0%D0%B4 with the identifier, dispatch details, value evidence and damage photographs.

10. How do I contact direx-sa-%D0%B0%D0%B9%D1%80%D0%B5%D0%BA%D1%81-e%D0%B0%D0%B4?

Use 0700 203 73, support@direx.bg or the contact area on direx.bg.

Expert FAQs

11. What is E in a direx-sa-%D0%B0%D0%B9%D1%80%D0%B5%D0%BA%D1%81-e%D0%B0%D0%B4 delivery estimate?

E is the day the parcel is received at the direx-sa-%D0%B0%D0%B9%D1%80%D0%B5%D0%BA%D1%81-e%D0%B0%D0%B4 office in Sofia; the estimate is not a guarantee.

12. Does DX UNTRACKED provide tracking?

No. DX UNTRACKED has no tracking or proof of delivery after dispatch, although its internal number is used before dispatch.

13. Who physically delivers a direx-sa-%D0%B0%D0%B9%D1%80%D0%B5%D0%BA%D1%81-e%D0%B0%D0%B4 shipment?

The selected courier or postal partner may transport and deliver it; the partner’s events can therefore appear in the tracking history.

14. What customs documents may be required?

For non-EU shipments, CN22 or CN23 may apply, together with the HS code, country of origin and accurate goods description.

15. Can DX PARCEL shipments be collected after failed delivery?

The DX PARCEL page states that the recipient may collect the shipment from the nearest courier office after an unsuccessful delivery.

16. Can a merchant use a direx-sa-%D0%B0%D0%B9%D1%80%D0%B5%D0%BA%D1%81-e%D0%B0%D0%B4 integration?

Yes, the official website describes integrations that import orders, generate labels and manifests, and return tracking information to customers.

17. Can 17TRACK change the delivery result?

No. 17TRACK aggregates available events and cannot redirect a shipment, approve a claim or issue a merchant refund.

Tracking API

// 1. Current public official direx-sa-%D0%B0%D0%B9%D1%80%D0%B5%D0%BA%D1%81-e%D0%B0%D0%B4 tracking API: current public documentation was not confirmed.
// 2. 17TRACK API example
// Replace CARRIER_CODE only after confirming the current 17TRACK carrier code.
POST https://api.17track.net/track/v2.4/register
Headers:
  17token: YourKey
  Content-Type: application/json
Body:
[
  {
    "number": "TRACKING_NUMBER",
    "carrier": "CARRIER_CODE"
  }
]