City Link Tracking

Please enter the City Link tracking number to check the latest shipping status.

customerservice@citylinkexpress.com.myhttp://www.citylinkexpress.com/

TRACK

About City Link

City Link is a Malaysia-focused courier and logistics provider. The official website presents courier services, Air & Sea Freight, shipping to East Malaysia, motorcycle courier services, business accounts, reseller and agent programs, and ParcelGuard.

Field	Verified information
Official name	City-Link Express is the name used in the official website title and navigation.
Official website	https://www.citylinkexpress.com/
Carrier type	Courier and logistics provider with freight and domestic delivery services listed by the official website.
Primary region	Malaysia, including a dedicated official service page for Sabah and Sarawak.
Tracking page	The official website provides a “Track Your Shipment” tool in its Useful Tools navigation.

Carrier Entity Relationships

Entity	Relationship to City Link
City Link	City Link operates the courier and logistics services described on its official website.
Courier Services	Courier Services is an official City Link service category for shipment handling and delivery.
Air & Sea Freight	Air & Sea Freight is an official City Link logistics category, distinct from a standard parcel status.
Sabah and Sarawak	City Link maintains an official page describing shipping to East Malaysia, including Sabah and Sarawak.
17TRACK	17TRACK aggregates available tracking events as an independent tracking platform; it does not operate City Link shipments.

Quick Answer

Enter the shipment tracking number shown on the City Link receipt, label, shipping email, or merchant order page into the official City Link “Track Your Shipment” tool or 17TRACK. If no event appears, first check that you entered a tracking number rather than an order number, remove accidental spaces, and allow the shipment to receive its first carrier scan. 17TRACK is independent and cannot change delivery details, issue refunds, or approve claims.

How to Track City Link Packages

Path	Steps and limitation
Official City Link tracking	Open the official website, choose “Track Your Shipment,” enter the shipment identifier, and review the latest event. The official navigation also links to City Link branches and support.
17TRACK	Open 17TRACK, enter the identifier, and let the platform identify the carrier where supported. 17TRACK displays available events but does not control the shipment.
No result	Compare the identifier with the receipt or seller email; distinguish tracking number, order number, reference number, label number, and delivery notice number. Ask the sender to confirm the carrier and activation status.

Tracking Number Formats and Examples

The supplied official City Link pages identify shipment tracking as a website function but do not publish a complete public number grammar in the available material. Do not infer a service solely from a prefix. Use the exact identifier supplied by the sender and verify it through official tracking or 17TRACK. Examples below are deliberately masked.

Tracking Number Format

Identifier family

Normalized pattern

City Link shipment identifier

Use the alphanumeric or numeric identifier printed on the City Link label or receipt, shown here as XXXX XXXX XXXX.

View all details for City Link shipment identifiers

Issued by	The identifier is associated with a City Link shipment record when City Link accepts or processes the shipment.
Typical use	Domestic courier, freight, East Malaysia, or business shipment tracking, depending on the booked service.
Where users see it	Senders may see it on a receipt or label; buyers commonly receive it from the merchant or dispatch email.
Tracking scope	Visibility depends on the service and scans transmitted to the tracking system.
Important caveat	An order or marketplace reference may identify a purchase without being the carrier tracking number.

Tracking Statuses and Meanings

Status

Lifecycle stage

Label created / pre-shipment

A shipment record may exist before physical acceptance. Confirm handover with the sender.

View all details for pre-shipment status

What happens next	City Link should receive and scan the shipment before movement events become available.
Responsible party	The sender remains the best first contact until physical handover is established.
Customer action	Check the number, dispatch date, and seller confirmation.

In transit

The shipment is moving through the recorded courier network; wait for the next scan unless the seller reports an exception.

Out for delivery

The shipment has entered a delivery stage; keep the address and recipient available.

Delivered

A delivery event was recorded. Check the delivery location, household, reception desk, or building management if the parcel is not visible.

Exception / return

An address, access, service, customs, or handling issue may require sender or recipient action; contact City Link or the sender with the latest event.

Services and Delivery Times

Service Comparison

Service	Service type
Courier Services	Domestic courier delivery.
Air & Sea Freight	Freight transportation category.
Shipping to East Malaysia	Dedicated Malaysia logistics route covering Sabah and Sarawak.
Motorcycle Courier	Motorcycle-based courier service listed by City Link.
Prepaid Document / Prepaid Parcel	Prepaid shipping products listed in the official store navigation.

Delivery Time

Service	Published delivery information
City Link courier and freight services	Use the official “Rate Calculator & Transit Times” tool for the selected origin, destination, service, and shipment details.
East Malaysia routes	Transit depends on the selected Sabah or Sarawak route and transport mode; consult the official transit-time tool.

Destination Country Delivery Times

Destination country or region	Official planning route
Malaysia domestic	Select the origin, destination, and City Link service in Rate Calculator & Transit Times.
Sabah	Use the official East Malaysia service information and transit calculator.
Sarawak	Use the official East Malaysia service information and transit calculator.

Transit estimates can change with cutoff time, route, weekends, public holidays, weather, address quality, remote-area handling, shipment characteristics, and operational disruption. A calculator estimate is not automatically a guaranteed delivery date.

Common Tracking Problems and Solutions

Problem or status shown	Immediate action
Invalid number	Recheck the label, remove spaces or punctuation, and ask the sender to distinguish tracking from order reference.
No tracking event	Confirm dispatch and allow the first physical scan; the sender should contact City Link if handover occurred.
No update in transit	Compare the last event with the expected route and contact the sender or City Link with the shipment record.
Delivery exception or failed delivery	Check address and access details, then arrange assistance through City Link or the sender.
Delivered but not received	Check the stated delivery location, household members, neighbours, reception, and building management; then request delivery evidence through the sender or City Link.
Lost or damaged parcel	Preserve packaging and photographs and ask the sender to start the carrier inquiry or applicable ParcelGuard process.

International Shipping, Customs and Carrier Handoffs

City Link’s supplied official navigation confirms Air & Sea Freight and Malaysia logistics services. It does not establish a universal international postal handoff sequence for every shipment. For an international consignment, identify the booked service and the physical carrier shown in the latest event before interpreting a partner scan as City Link acceptance.

Stage	Customer guidance
Origin booking and acceptance	The sender creates the shipment and the physical carrier records acceptance; label creation alone is not proof of handover.
Freight and border processing	Air or sea movement and customs/security processing may create visibility gaps; destination rules determine documents and taxes.
Partner handoff and last mile	A destination partner may issue or display its own event or identifier. Arrival at a gateway is not the same as customs release.

Delivery Management and Post-shipment Options

Option	How to proceed
Address or delivery issue	Contact City Link through the official support or branch channel with the tracking number and corrected delivery information.
Branch assistance	Use the official City Link Branch and Contact Us links to ask about an eligible delivery or collection action.
Shipment protection	Review ParcelGuard terms for the shipment before assuming insurance, refund, or compensation applies.

Lost, Damaged, Claims, Insurance and Refunds

Process	Use when
Tracking inquiry	Use when an event is unclear or the shipment appears stalled; begin with City Link or the sender.
ParcelGuard review	Use the official ParcelGuard terms when loss or damage protection was purchased or attached to the shipment.
Seller refund	The marketplace seller controls a commercial refund; 17TRACK cannot approve it.

Keep the label, receipt, packaging, contents photographs, invoice, declared value, and correspondence. Filing eligibility and deadlines depend on the service terms and the claimant’s role.

Shipping Restrictions and Special Handling

Category	Action
Dangerous goods	Review City Link’s official Dangerous Goods guidance before booking; acceptance and routing can be restricted.
Prohibited items	Check the official Prohibited Items rules before packing; non-compliance can cause refusal, delay, or return.
Volumetric or oversized shipment	Use the official Volumetric Weight and Surcharges tools because chargeable dimensions can affect booking and transit.

Customer Service

Channel	Verified contact or link
Contact page	City Link Contact Us; prepare the tracking number, sender and recipient details, latest scan, and shipment description.
Branch assistance	The official website provides a City Link Branch directory link for location-based assistance.
Tracking support	Use the official “Track Your Shipment” tool first, then escalate through the sender or Contact Us page when the event requires investigation.

Ecommerce and Business Tracking

City Link’s official website lists Open Business Account and Digital Integration pathways. Merchants should use the carrier’s current business documentation for account capabilities and use 17TRACK when they need a multi-carrier view.

Developer/API Comparison

Option

Provider

Carrier business integration

City Link

View all details for City Link business integration

Carrier coverage	City Link shipment workflows and account services.
Primary use	Business shipping and digital integration.
Documentation	Start from the official Digital Integration and Open Business Account pathways.

Multi-carrier tracking API

17TRACK

View all details for 17TRACK multi-carrier API

Primary use	Programmatic tracking across supported carriers.
Authentication	17token header as documented by 17TRACK.
Tracking capability	Register shipment identifiers and retrieve available tracking events through the documented API.
Documentation	17TRACK API documentation.

FAQ

Basic FAQs

1. How do I track my City Link package?

Enter the shipment number in the official City Link tracking tool or 17TRACK.

2. Where can I find my City Link tracking number?

Look on the City Link receipt, shipping label, dispatch message, or merchant delivery email.

3. What does a City Link tracking number look like?

City Link’s supplied public pages do not establish one universal format, so use the complete masked or printed identifier supplied for the shipment.

4. When will the first City Link scan appear?

The first event appears after the shipment record is linked to a physical handling scan; label creation alone does not prove acceptance.

5. Why is my City Link tracking not updating?

A scan or data transfer may be pending; verify dispatch with the sender and escalate using the latest event.

6. How long does City Link delivery take?

Use City Link’s Rate Calculator & Transit Times tool because timing depends on route, service, and shipment details.

7. What should I do after a City Link delivery failure?

Check the address and access conditions, then contact City Link or the sender to arrange the available next step.

8. City Link says delivered, but I cannot find the parcel. What now?

Check the delivery location, household, neighbours, reception, and building management before requesting delivery evidence.

9. How do I report a lost or damaged City Link shipment?

Keep the packaging and evidence, then ask the sender or City Link about an inquiry and the applicable ParcelGuard terms.

10. How do I contact City Link?

Use the official City Link Contact Us page or the City Link Branch directory.

Expert FAQs

11. Does City Link provide both courier and freight services?

Yes, the official service navigation separately lists Courier Services and Air & Sea Freight, so the booked product matters when interpreting tracking.

12. What does City Link shipping to East Malaysia cover?

City Link provides an official East Malaysia page covering Sabah and Sarawak; use the route-specific transit information rather than a generic domestic estimate.

13. Can a partner scan prove that City Link has received my shipment?

No; an electronic pre-alert or partner event may precede physical handover, so acceptance should be established from a City Link handling event or sender confirmation.

14. Does City Link publish a single tracking-number rule for every service?

The available official material does not provide one universal public grammar; verify the exact identifier through the official tracker rather than guessing from its prefix.

15. What is the difference between City Link tracking and 17TRACK tracking?

City Link is the carrier responsible for its shipment operations, while 17TRACK independently aggregates available events and cannot alter delivery or claims decisions.

Tracking API

17TRACK API reference

// Carrier official API:
// Current public official City Link tracking API not confirmed.

// 17TRACK API: verify current documentation and account permissions.
// POST https://api.17track.net/track/v2.4/register
// Header: 17token: YourKey
// Header: Content-Type: application/json
[
  {
    "number": "TRACKING_NUMBER",
    "carrier": "CARRIER_CODE"
  }
]
// Use the current 17TRACK carrier directory to confirm CARRIER_CODE.