C Chez Vous Tracking

Please enter the C Chez Vous tracking number to check the latest shipping status.

https://www.cchezvous.fr/

TRACK

About C Chez Vous

C Chez Vous is a French last-mile delivery carrier and logistics specialist for e-commerce shipments weighing more than 30 kg or outside standard postal dimensions. C Chez Vous delivers to homes and collection points across France and to several European destinations. Its role may include logistics-centre handling, cross-docking, regional distribution and final delivery; the merchant remains the first contact for changing the selected delivery service.

Verified field	C Chez Vous information
Official name	C Chez Vous
Official website	https://www.cchezvous.fr/
Carrier type	French B2C last-mile carrier and logistics provider for bulky products.
Primary region	France and several European destinations.
Tracking page	C Chez Vous delivery tracking
Head office	Entrepôt Easydis, Rue Amy Johnson, Les Sources ZAC de l'Orme, 42160 Andrézieux-Bouthéon, France.
Corporate identifier	C Chez Vous is a French SAS registered under RCS Saint-Etienne B number 501 655 245.

Carrier Entity Relationships

Entity	Relationship summary
C Chez Vous	C Chez Vous operates the described bulky-goods delivery and collection-point network.
C Chez Vous delivery offers	CDevant, CDedans and CInstallé describe delivery at the entrance, delivery into a chosen room, and delivery with installation and commissioning.
C Suivi portal	C Suivi is the business portal used to manage orders and follow deliveries.
Retailers and e-commerce merchants	Merchants provide the order information and remain the appropriate party for changing the purchased delivery prestation.
Collection points	C Chez Vous offers collection-point delivery in France; the official site states that it has 350 collection points in its company overview and 400 points in another service page, so the current order-specific availability should be checked in the merchant flow.
17TRACK	17TRACK is an independent platform that may display available C Chez Vous events; it does not operate the shipment or decide delivery changes, refunds or claims.

Quick Answer

For a C Chez Vous delivery, enter the order number received by email or SMS on the official Suivre ma livraison page. The examples published by C Chez Vous include FGRC45BKLM and 4TZKO156790--59600. 17TRACK can provide an independent view when it recognises the shipment, but 17TRACK cannot change the appointment, redirect the delivery, issue a refund or approve a claim. If no result appears, check that you entered the order number rather than an invoice, marketplace or product number, then ask the merchant to confirm the reference.

How to Track C Chez Vous Packages

Tracking route	What to do
Official C Chez Vous tracking	Open the official tracking page, enter the order number from the email or SMS, and review the delivery events or appointment information.
17TRACK	Open 17TRACK, enter the available shipment identifier, and select C Chez Vous if automatic identification does not do so.
No number or no result	Search the order email and SMS, distinguish the order number from a product or invoice reference, allow for the merchant’s data transmission, and contact the merchant if the reference still fails.

C Chez Vous publishes order-number tracking rather than a universal public tracking-number specification. A merchant reference may therefore be searchable even when it is not a carrier-issued parcel barcode.

Tracking Number Formats and Examples

C Chez Vous’s public tracking page asks for the order number supplied by the merchant. The published examples show that the accepted identifier can be alphanumeric or can contain a double hyphen. That identifier should not be confused with a marketplace order ID, invoice number or an upstream carrier barcode.

Tracking Number Format

Identifier family

Normalized pattern and use

C Chez Vous order number

Alphanumeric order reference, such as FGRC45BKLM; use it on the official delivery tracker.

View all details for C Chez Vous order numbers

Length and structure	The official page shows examples but does not publish a fixed length or checksum rule.
Issued by	The order reference is supplied through the merchant’s order process; the public page does not state that every example is a carrier-generated barcode.
Where customers see it	Customers may find it in the merchant’s email or SMS.
Tracking scope	It is used to retrieve the C Chez Vous delivery record and appointment information.
Important caveat	Do not infer a service, weight, destination or carrier handoff from the prefix alone.

Hyphenated or compound reference

The official example 4TZKO156790--59600 contains a double hyphen and must be entered as supplied.

View all details for compound delivery references

Normalization	Do not remove punctuation or add spaces unless the official page instructs you to do so.
User scenario	This type of reference can appear in a delivery email or SMS and is intended for the recipient’s official tracking journey.
Partner relationship	A merchant or logistics system may associate the reference with an operational shipment record; that association does not prove who physically transported every leg.
Validation	If the reference fails, ask the merchant to resend the exact order number rather than trying to guess a barcode format.

Tracking Statuses and Meanings

Status or lifecycle stage

Meaning and immediate interpretation

Order registered / pre-shipment

The merchant has created or transmitted delivery information; this does not by itself prove that C Chez Vous has physically received the goods.

View all details for pre-shipment status

Current responsible party	Usually the merchant or upstream logistics operation until a C Chez Vous handling scan exists.
What happens next	Transport to a logistics centre, receipt, storage or cross-docking may follow.
Customer action	Check the merchant’s dispatch confirmation; contact the merchant if the order was expected to have shipped.

In transit / logistics centre

The shipment is moving through the logistics network, which the official site describes as transport to logistics centres, hub storage and cross-docking.

View all details for in-transit status

Current responsible party	C Chez Vous or a contracted transport and logistics provider may hold the goods at this stage.
What happens next	Regional distribution and an appointment or delivery window may be arranged.
Customer action	Keep the delivery address and phone details available and monitor the official page.

Appointment or delivery window

A delivery date or window has been proposed; C Chez Vous states that a five-hour window may be refined to two hours on the day before delivery.

View all details for delivery appointments

Current responsible party	The C Chez Vous delivery operation is coordinating the appointment, while the merchant controls the purchased prestation.
What happens next	The route is planned for home delivery or the selected collection point.
Customer action	Use the official tracking journey to modify information where offered, or contact the merchant for a prestation change.

Delivered / available at collection point

The delivery record indicates completion or availability. Collection-point recipients are notified by SMS and email and have 15 days to collect according to the official FAQ.

View all details for delivered or pickup status

Current responsible party	For home delivery, the delivery operation has recorded completion; for collection-point delivery, the point holds the shipment during the stated collection period.
What happens next	The recipient collects the item or checks the delivery location and household or building reception area.
Customer action	For pickup, bring the required notification and identification if requested; for a missing delivery, contact the merchant and C Chez Vous promptly.

Exception / failed delivery / return

A delivery could not proceed or the shipment is being returned; the reason and next action must be confirmed in the official record or with the merchant.

View all details for delivery exceptions

Current responsible party	C Chez Vous can explain the operational event, while the merchant may need to authorise a change to the purchased service.
What happens next	A new appointment, collection instruction, address clarification or return may follow.
Customer action	Check address, phone access and delivery constraints; do not assume that a return can be stopped without merchant confirmation.

Services and Delivery Times

C Chez Vous publishes service choices and delivery windows rather than a universal transit-time promise. Delivery timing depends on the merchant’s product, destination, appointment capacity and operational route.

Service Comparison

Service

Short use

CDevant – Eco

Delivery in front of a house or at the foot of an apartment building.

View all details for CDevant – Eco

Service type	Bulky-product home delivery.
Coverage	France and selected European destinations according to the merchant offer.
Tracking level	Official online delivery tracking is provided through the C Chez Vous website.
Main limitation	Moving the product inside, unpacking and handling packaging remain the recipient’s responsibility.

CDedans – Standard

The product is delivered into the room chosen by the customer.

View all details for CDedans – Standard

Included work	Placement in the selected room; installation, connections and settings are not included.
Extra handling	Eligible old appliances may be made available for collection under the conditions in the official FAQ.
Customer action	Ensure access and the delivery location are ready before the appointment.

CInstallé – Premium

Delivery, unpacking, installation and commissioning in the selected room.

View all details for CInstallé – Premium

Installation conditions	Cables, accessible sockets and a suitable, non-damp environment must be available.
Excluded work	Installers do not perform plumbing, electrical or carpentry work and do not fit an integrated appliance door to existing kitchen furniture.
Tracking level	The customer can follow the delivery journey and appointment through the official website.

Delivery Time

Service

Published timing information

Home delivery

The merchant proposes a delivery date; C Chez Vous describes a five-hour customer window refined to two hours before delivery.

View all delivery-time details for home delivery

Business or calendar days	The public pages do not state a universal business-day or calendar-day standard.
Guarantee status	A two-hour window is a scheduling feature, not a universal money-back delivery guarantee.
Delay factors	Address changes, access conditions, route planning, merchant information, product handling and operational disruption can affect the appointment.

Collection-point delivery

The customer receives SMS and email when the parcel is available and has 15 days to collect it.

View all delivery-time details for collection points

Starts counting from	The collection period applies after the official availability notification.
Guarantee status	The 15-day collection period is not a transit-time guarantee.
Main limitation	Availability depends on the selected merchant offer and the designated point.

Destination Country Delivery Times

Destination region

Confirmed delivery scope

France

C Chez Vous’s primary operating territory, including home delivery and collection-point delivery for bulky or out-of-format products.

View all details for France delivery

Primary service type	CDevant, CDedans, CInstallé and collection-point services selected through the merchant.
Estimated delivery range	No single public day range is stated; the merchant proposes the delivery date.
Average delivery days	The official pages do not publish an average transit figure.
Last-mile partner	C Chez Vous or its transport and logistics subcontractors perform the relevant delivery operation.
Clearance tips	Domestic French deliveries do not normally require an international import-clearance step; ensure access, address and installation conditions are ready.

Several European destinations

C Chez Vous states that it operates in several European countries, but the public company page does not provide a country-by-country time table.

View all details for European destination delivery

Primary service type	Merchant-specific bulky-goods and last-mile delivery arrangements.
Estimated delivery range	The applicable date and window should be taken from the merchant order journey and C Chez Vous tracking record.
Average delivery days	No verified country-level average is published in the supplied official material.
Last-mile partner	The responsible delivery entity depends on the contracted route; it should not be inferred from a generic country name.
Customs and clearance	For European movements, requirements depend on origin, destination and the shipment arrangement; confirm directly with the merchant before dispatch.

Common Tracking Problems and Solutions

Problem or status

First solution

Invalid number

Re-enter the exact order number from the merchant email or SMS, including punctuation; do not substitute an invoice or marketplace number.

View all escalation details for an invalid number

Likely cause	The reference may not yet have been transmitted or may be a different merchant identifier.
Immediate action	Ask the merchant to confirm the exact tracking reference and carrier assignment.
Who to contact	Contact the merchant first, then C Chez Vous if the merchant directs you to its customer service.

No update or label created

Wait for the first operational event shown by the official tracker and ask the merchant to confirm dispatch if the expected date has passed.

View all escalation details for no tracking update

Responsibility boundary	An order record or electronic pre-advice does not prove physical acceptance by C Chez Vous.
Check first	Dispatch confirmation, exact order reference and merchant fulfilment status.
Escalation	There is no universal public waiting threshold; the merchant can investigate the order-to-carrier handoff.

Appointment or address problem

Use the official delivery-tracking journey where available or call C Chez Vous; address, phone, email and comments can be modified at least 48 hours before delivery according to the FAQ.

View all escalation details for address changes

Possible consequence	A changed address may result in a later appointment.
Service change	If the delivery prestation is unsuitable, the official FAQ directs the customer to the merchant.
Information to prepare	Order number, full address, phone number, email address and access instructions.

Delivered but not received

Check the entrance, building reception, household members and neighbours, then contact the merchant and C Chez Vous with the order reference.

View all escalation details for a missing delivered shipment

Priority checks	Review the delivery location, appointment information, collection-point notification and any proof-of-delivery information supplied by the merchant or carrier.
Who can investigate	The merchant can open the commercial and transport follow-up; C Chez Vous can address delivery-operation questions.
17TRACK limitation	17TRACK can display events but cannot verify possession, retrieve the goods or decide compensation.

Collection point, return or damage

For pickup, follow the SMS/email and 15-day collection period; for return or damage, photograph the condition and contact the merchant promptly.

View all escalation details for pickup, return or damage

Pickup	Bring the notification and identification if requested by the delivery process.
Return	A return may require merchant instruction; do not assume a return can be intercepted.
Damage evidence	Keep packaging and contents, record photographs and retain the order and delivery information for the merchant’s investigation.

International Shipping, Customs and Carrier Handoffs

C Chez Vous states that it serves France and several European destinations. The public material does not identify a universal international postal-number system or a fixed list of destination-country partners, so an overseas shipment’s physical custodian must be read from the order and event record rather than inferred from the brand name.

Stage

Tracking interpretation

Merchant dispatch and transport approach

The merchant or upstream transport provider moves goods toward a C Chez Vous logistics centre.

View all details for the origin transport stage

Physical custodian	The merchant, supplier or contracted upstream carrier may still hold the goods.
Typical event	Order registered, transport approach or arrival at a logistics centre.
Number change	A merchant reference may be linked to an operational identifier; customers should retain every reference supplied.

Hub, storage and cross-docking

C Chez Vous describes storage at hubs and cross-docking to prepare regional delivery.

View all details for C Chez Vous hub processing

Responsible entity	C Chez Vous’s logistics network or its contracted transport and logistics providers.
Visibility gap	Several physical handling actions may occur between public events.
Customer action	Check the planned appointment and ensure that the destination information is correct.

Partner handoff or European delivery leg

An electronic pre-advice, a physical handoff and a first receiving scan are different events; a partner scan does not prove that C Chez Vous has completed delivery.

View all details for international or partner handoff

Physical custodian	The current carrier is the entity associated with the latest physical acceptance event.
Can the number change?	It can be associated with another operational reference, but the supplied official material does not define a universal conversion rule.
Customs	Any required import documentation, taxes or clearance decision depends on the origin, destination, goods and commercial arrangement.
Customer action	Ask the merchant which party is responsible for customs documents and final-mile follow-up.

Final delivery or collection

The shipment reaches the customer’s address or the selected collection point under the applicable local arrangement.

Delivery Management and Post-shipment Options

Option

Who should use it

Modify delivery date or information

The recipient can use the official tracking journey or contact C Chez Vous; changes are stated as possible at least 48 hours before delivery.

View all details for delivery modifications

Eligibility	Availability depends on shipment stage and the information already transmitted.
Fee	The official FAQ does not state a general modification fee.
Guarantee	A change may move the delivery to a later date; success is not presented as guaranteed.

Change the selected prestation

The recipient should contact the site marchand, because the merchant controls the service selected at purchase.

View all details for changing a delivery prestation

Examples	Changing between entrance delivery, room delivery and installation may depend on the product and merchant order.
Deadline	No universal deadline is published for changing the purchased prestation.
Important limitation	17TRACK cannot make this change.

Collection point

Recipients who selected collection-point delivery can collect after SMS and email notification within 15 days.

Lost, Damaged, Claims, Insurance and Refunds

A tracking inquiry, a transport investigation, an insurance claim and a merchant refund are separate processes. The supplied C Chez Vous pages direct customers to the merchant for a prestation issue; the merchant should normally coordinate commercial remedies and shipment investigations.

Process

Use when and who files

Delivery investigation

Use for loss, damage, non-receipt or a delivery discrepancy; the recipient should contact the merchant and provide the order reference and evidence.

View all details for delivery investigations

Evidence	Order number, delivery date, latest event, address, photographs, packaging, contents and value documents where relevant.
Filing window	The supplied official material does not publish a universal claim deadline; ask the merchant for the applicable contractual period.
Possible outcome	Operational tracing, replacement, merchant remedy or a separate compensation decision under the applicable contract.

Merchant refund or replacement

Use when the order was not received, was damaged or the purchased service was not suitable; the customer requests this from the site marchand.

View all details for merchant remedies

Who decides	The merchant applies the sale and delivery contract and may coordinate with C Chez Vous.
17TRACK role	17TRACK cannot approve a refund, insurance payment or claim.
Packaging	Keep damaged packaging and contents until the merchant or carrier confirms that inspection is no longer required.

Shipping Restrictions and Special Handling

Customer Service

Channel	Verified contact
Official tracking	C Chez Vous delivery tracking; use the order number from email or SMS.
Telephone	09 70 17 05 58; the official FAQ gives this number for delivery-date and contact assistance.
Contact form	C Chez Vous contact form for commercial or tailored assistance.
Accessibility	Acceo contact service for deaf or hard-of-hearing customers.

Prepare the order number, merchant name, delivery address, proposed date, latest event, phone number, access instructions and photographs or value evidence for a damage or non-receipt enquiry. Contact the merchant first when you need to change the purchased prestation, request a refund or open a commercial complaint.

Ecommerce and Business Tracking

C Chez Vous describes technical integration support, an interfacable information system and the C Suivi portal for merchants. These business tools are distinct from the public consumer tracking page and from 17TRACK’s multi-carrier API.

Developer/API Comparison

Option

Provider

C Suivi and integration support

C Chez Vous

View all details for C Suivi and integration support

Carrier coverage	C Chez Vous shipments and merchant orders.
Primary use	Order management, delivery monitoring and operational contact.
Authentication	Access arrangements are handled by C Chez Vous and its merchant onboarding process.
Batch or webhook capability	The supplied page confirms a portal and interfacable systems but does not specify public batch or webhook endpoints.
Current documentation	Merchant integration guidance should be requested from C Chez Vous.
Migration note	No public migration or deprecation notice is identified in the supplied official material.

17TRACK API

17TRACK

View all details for the 17TRACK API

Carrier coverage	Multi-carrier tracking where supported by 17TRACK.
Primary use	Normalised tracking for stores, marketplaces and logistics platforms.
Authentication	The documented example uses a 17token request header.
Batch or webhook capability	Consult the current API documentation for the available registration and notification functions.
Current documentation	17TRACK API documentation.
Migration note	Use the current documentation rather than an archived endpoint or legacy integration.

FAQ

Basic FAQs

1. How do I track my C Chez Vous delivery?

Enter the order number from your email or SMS on the official C Chez Vous tracking page.

2. Where can I find my C Chez Vous tracking number?

Look in the merchant’s dispatch email or SMS; C Chez Vous specifically asks customers for the order number.

3. What does a C Chez Vous number look like?

The official page shows alphanumeric examples such as FGRC45BKLM and a compound reference containing a double hyphen.

4. Why is my C Chez Vous tracking not updating?

The order may be registered before physical handling or before the next logistics scan; confirm dispatch with the merchant if the expected date has passed.

5. How long does C Chez Vous delivery take?

The applicable date comes from the merchant order journey; C Chez Vous describes a five-hour window that may be refined to two hours before delivery.

6. What should I do after a failed C Chez Vous delivery?

Check the event reason, verify access and contact the merchant or C Chez Vous to arrange the next available action.

7. What if C Chez Vous says delivered but I have not received the product?

Check the entrance, reception area, household members and neighbours, then ask the merchant and C Chez Vous to investigate.

8. What should I do if my C Chez Vous shipment is damaged?

Photograph the package and contents, keep the packaging, and contact the merchant promptly with the order reference.

9. Can I collect a C Chez Vous shipment from a pickup point?

Yes, when collection-point delivery was selected; C Chez Vous says SMS and email notify you and gives 15 days for collection.

10. How do I contact C Chez Vous?

Use the official tracking page, call 09 70 17 05 58, use the contact form, or use Acceo for deaf or hard-of-hearing assistance.

Expert FAQs

11. Is the C Chez Vous two-hour window a delivery guarantee?

No; it is a customer scheduling feature described by C Chez Vous, not a published universal money-back guarantee.

12. What is the difference between C Chez Vous order tracking and a parcel barcode?

C Chez Vous’s public page requests an order reference, which may be linked to operational records without being a universal carrier-issued barcode.

13. Who can change my C Chez Vous delivery prestation?

The official FAQ directs customers to the site marchand when the selected prestation must be changed.

14. What happens in the C Chez Vous logistics network?

C Chez Vous describes transport to two logistics centres, hub storage, cross-docking, regional distribution and final delivery.

15. Does C Chez Vous provide business tracking tools?

Yes; C Chez Vous describes the C Suivi portal, interfacable information systems and technical integration support for e-commerce partners.

16. Can 17TRACK change a C Chez Vous appointment?

No; 17TRACK is an independent tracking platform and cannot modify appointments, addresses, prestations, refunds or claims.

17. How should European C Chez Vous handoffs be interpreted?

An electronic pre-advice, physical handoff and first receiving scan are separate events, so the latest physical acceptance event identifies the likely current custodian.

18. Does C Chez Vous publish country-level delivery averages?

The supplied official pages describe France and several European destinations but do not publish a universal country-by-country average table.

Tracking API

// 1. C Chez Vous official tracking API
// Current public official tracking API endpoint and authentication were not confirmed
// in the supplied official C Chez Vous material. Request current developer access
// directly from C Chez Vous before implementing an official integration.

// 2. 17TRACK API
// Current C Chez Vous carrier code: CARRIER_CODE
// Keep CARRIER_CODE as a verified account-specific value; do not guess it.

POST https://api.17track.net/track/v2.4/register
Headers:
  17token: YourKey
  Content-Type: application/json

Body:
[
  {
    "number": "TRACKING_NUMBER",
    "carrier": "CARRIER_CODE"
  }
]