Austrian Post Tracking
Please enter the Austrian Post tracking number to check the latest shipping status.
About Austrian Post
Austrian Post(PostAG or Post AG) is Austria’s national postal and logistics service provider. Österreichische Post AG transports letters, advertising mail, print media and parcels, and provides domestic delivery, international postal logistics and business logistics services.
| Field | Verified information |
|---|---|
| Official name | Österreichische Post AG; the English-facing brand used on this page is Austrian Post. |
| Official website | https://www.post.at/ |
| Carrier type | National postal and logistics service provider. |
| Primary region | Austria, with international shipping and postal handoff services. |
| Tracking page | The official Sendungsverfolgung entry is available through the Austrian Post website and Post App. |
Carrier Entity Relationships
| Entity | Relationship |
|---|---|
| Austrian Post | Austrian Post operates postal and parcel services in Austria and participates in international postal logistics. |
| Letters and parcels | Letters and parcels are transport products handled through Austrian Post’s postal network; their tracking visibility depends on the selected service. |
| Post App and Post Account | The Post App and Post Account provide customers with shipment-status visibility and selected receiving options. |
| Destination postal operators | For international items, the destination postal operator may perform import processing and last-mile delivery after handoff. |
| 17TRACK | 17TRACK independently aggregates available tracking events and does not transport, redirect, refund or insure Austrian Post shipments. |
Quick Answer
Enter the shipment number from the Austrian Post receipt, shipping label or dispatch message into the official Austrian Post shipment search or 17TRACK. If no result appears, first remove spaces or hyphens, check every character, and confirm that the seller supplied a tracking number rather than an order or reference number. A newly created label may not yet have an acceptance scan.
How to Track Austrian Post Packages
Use either the official Austrian Post shipment search or 17TRACK. The official tool is the primary source for Austrian Post events; 17TRACK is useful when a shipment involves multiple postal or delivery operators.
| Path | Steps |
|---|---|
| Official Austrian Post tracking | 1. Open the Austrian Post website. 2. Choose shipment tracking. 3. Enter the Sendungsnummer. 4. Read the latest event and follow any delivery instruction. |
| 17TRACK tracking | 1. Open 17TRACK. 2. Paste the shipment number. 3. Allow carrier auto-detection or select Austrian Post when appropriate. 4. Compare the latest event with the official source. |
| No number or inactive number | Ask the sender or seller for the shipment number. An order ID, payment ID, customer reference or delivery notice number may not be trackable. If a label was just created, wait for the first physical acceptance scan before treating the item as moving. |
Tracking Number Formats and Examples
Austrian Post’s official FAQ gives examples including a long numeric shipment number and an international postal format such as CA482156827DE. The exact prefix does not by itself prove the service, issuer or current physical custodian. Use the official search or 17TRACK to validate the identifier.
Tracking Number Format
| Identifier family | Normalized pattern | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Austrian Post numeric shipment number | 22-digit numeric example pattern: ############## #######; use a fully fictional or redacted number when publishing examples. | ||||||||
View all details for Austrian Post numeric shipment numbers
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| UPU S10 postal identifier | Two letters + eight-digit serial + check digit + two-letter origin code; redacted example: CA#########DE. | ||||||||
View all details for Austrian Post international postal identifiers
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| Merchant or marketplace reference | Variable letters and numbers; example: ORDER-########. | ||||||||
View all details for Austrian Post merchant references
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Tracking Statuses and Meanings
Austrian Post’s FAQ groups shipment events into a lifecycle from electronic order data through acceptance, destination forwarding, distribution, delivery or return. A status identifies the latest recorded event, not necessarily the exact live location.
Status Quick Lookup
| Status | What it means | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Electronic order data transmitted | The sender submitted electronic shipment data; physical acceptance may not have occurred. | ||||||||
View all details for electronic order data transmitted
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| Shipment accepted | Austrian Post recorded acceptance of the item. | ||||||||
| Forwarded to destination country | The item entered international forwarding; destination customs or postal processing may still follow. | ||||||||
| Shipment in distribution | The item is being processed in the delivery network. | ||||||||
| Out for delivery | The shipment is assigned to a delivery round; delivery is not complete until a delivery event is recorded. | ||||||||
| Ready for pickup | The item is available at the designated pickup location or receiving facility. | ||||||||
| Delivery delay due to misrouting | A sorting or routing issue is delaying movement; allow the network to correct the routing and escalate if the event remains unchanged. | ||||||||
| Delivered | A delivery scan was recorded. Check the delivery location and ask household members, reception or neighbors before contacting the sender. | ||||||||
| Return or addressing error | The item is being returned or an address problem affected delivery; the sender should normally investigate the address and return process. | ||||||||
Services and Delivery Times
Austrian Post provides letter and parcel services, domestic delivery, international shipping and business logistics. The official FAQ states that domestic inland letters normally arrive within two to three working days; Premium letters reach at least 95% of destinations on the next working day.
Service Comparison
| Service | Best for |
|---|---|
| Domestic letters | Routine letter delivery within Austria. |
| Premium letter service | Urgent domestic letters requiring a faster standard. |
| Parcel services | Domestic and international parcel dispatch with shipment tracking where the selected product supports it. |
| Business logistics | Fulfillment, warehousing, shipping and returns management for commercial customers. |
Delivery Time
| Service | Published delivery standard |
|---|---|
| Domestic letter | Normally 2–3 working days within Austria. |
| Domestic Premium letter | At least 95% reach their destination on the next working day; this is a service standard, not a universal guarantee. |
| International parcel or letter | The delivery estimate depends on origin, destination, product, customs and the destination postal operator. |
Destination Country Delivery Times
| Destination region | Reliable planning guidance |
|---|---|
| Austria | Domestic letter guidance is 2–3 working days; parcel timing depends on the selected product and route. |
| International destinations | Use the Austrian Post product-specific calculator or destination information rather than applying a single country-wide average. |
Common Tracking Problems and Solutions
| Problem/status shown | Check first and immediate action |
|---|---|
| Invalid number | Check transcription, remove separators and ask the sender to distinguish the shipment number from the order number. |
| No tracking events | Confirm that the label was physically handed over; electronic order data alone does not prove acceptance. |
| Long gap or stuck in transit | Review the last facility and route, allow for weekends, holidays, international transport and missed scans, then ask the sender to open an inquiry where eligible. |
| Delivery exception or misrouting | Check address and delivery notices; follow the official pickup or redelivery instruction. |
| Delivered but not received | Check the delivery location, household members, reception, neighbors and pickup notice; request proof of delivery and contact the sender if still missing. |
| Customs or return event | The sender or recipient should check import documents, taxes and address details with the responsible postal or customs authority. |
International Shipping, Customs and Carrier Handoffs
An international item can move from Austrian Post to export processing, line-haul transport, destination customs and a destination postal operator. “Arrived in the destination country” does not mean customs clearance is complete, and an electronic partner event does not prove physical handoff.
International Flow
| Stage | Typical event and action |
|---|---|
| Origin acceptance | Austrian Post records acceptance after handover; the sender should retain the receipt. |
| Export processing | The item is sorted and prepared for international dispatch; visibility can pause between scans. |
| Export customs or security | Export checks may occur; the sender is responsible for accurate customs data. |
| International transport | The item travels to the destination network; no scan does not necessarily mean no movement. |
| Destination handoff | The destination postal operator may receive and deliver the item, often while the original identifier remains visible. |
| Import customs and last mile | Customs may request documents or payment before the local postal operator can deliver. |
Delivery Management and Post-shipment Options
Austrian Post’s website describes Post Account and Post App functions that help customers select receiving options, monitor shipments and collect parcels without unnecessary delivery attempts. Eligibility depends on the shipment and receiving address.
| Option | Who it helps |
|---|---|
| Post Account receiving options | Recipients who want to specify available delivery or collection preferences before delivery. |
| Post App shipment overview | Recipients who want shipment-status visibility and parcel collection information. |
| Holiday compartment | Customers who arrange temporary safekeeping of postal items while away. |
Lost, Damaged, Claims, Insurance and Refunds
Tracking an item, requesting a postal investigation, filing a claim and obtaining a merchant refund are separate processes. The sender should normally begin a transport inquiry with the shipment receipt, while the recipient should document damage, retain packaging and notify the seller promptly.
| Process | Use when |
|---|---|
| Tracking inquiry | Use when an event is unclear or the item appears delayed; provide the shipment number and latest scan. |
| Transport investigation or loss report | Use when delivery has not occurred after the applicable service conditions; the sender should follow Austrian Post’s current case process. |
| Damage documentation | Photograph the item, outer packaging and contents, retain all materials and notify the sender or postal service promptly. |
| Merchant refund | Request from the seller or marketplace; 17TRACK cannot approve a refund or change the transport outcome. |
Shipping Restrictions and Special Handling
International mailing rules depend on the origin, destination, product and contents. Senders should use the current Austrian Post mailing and customs rules before posting batteries, liquids, dangerous goods, perishables or regulated articles.
| Category | Required care |
|---|---|
| Dangerous goods and batteries | Check current acceptance rules, packing requirements and destination restrictions before posting. |
| Liquids and perishables | Packaging, leakage and destination rules can affect acceptance and delivery. |
| Customs-controlled goods | Accurate descriptions, values and accompanying documents are necessary for international processing. |
| Prohibited articles | An item may be refused, delayed, returned or confiscated under applicable postal or customs law. |
Customer Service
| Channel | Verified contact or use |
|---|---|
| Official website | Austrian Post website; use shipment search, service information and current contact routes. |
| Post App | Shipment-status visibility and receiving options described on the official website. |
| Post Account | Account-based receiving preferences and an overview of Post services. |
| Business contact | business@post.at for Post Business Solutions enquiries. |
When escalating, prepare the shipment number, posting date, sender and recipient address, service type, latest scan, contents description, value evidence and photographs if damage is involved. The sender should normally lead a formal transport inquiry; the recipient should notify the seller and preserve delivery evidence.
Ecommerce and Business Tracking
Businesses can use Austrian Post’s fulfillment, shipping and returns-management services, while Post Business Solutions provides API-connected document and workflow services. A merchant should distinguish the official Austrian Post customer tools from a multi-carrier tracking platform such as 17TRACK.
Developer/API Comparison
| Option | Provider | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Official business integration | Austrian Post / Post Business Solutions | ||||||||
View all details for the official business integration
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| 17TRACK API | 17TRACK | ||||||||
View all details for the 17TRACK API
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FAQ
Basic FAQs
Enter the shipment number on the official Austrian Post shipment search or track it with 17TRACK to view available events.
Look on the posting receipt, parcel label, dispatch email or seller message; ask the sender if only an order number is shown.
Austrian Post shows numeric shipment-number examples and international postal examples such as CA482156827DE; formats vary by service.
The first event appears after electronic data or physical acceptance is recorded; a label-created event does not prove handover.
Tracking can pause between processing, transport, customs or partner scans; verify the number and ask the sender to investigate if the delay persists.
Domestic letters normally take two to three working days, while Premium letters reach at least 95% of destinations on the next working day.
Read the delivery notice and follow its pickup or redelivery instructions; confirm that the address is correct.
Check the stated delivery location, household members, reception and neighbors, then request proof of delivery and contact the sender.
Keep the receipt and packaging, document the damage, and ask the sender to start the applicable Austrian Post inquiry or claim process.
Use the current contact and service routes on the official Austrian Post website; business-solution enquiries can use business@post.at.
Expert FAQs
No. An origin postal operator may issue a UPU S10 identifier, which Austrian Post or another destination operator can continue displaying after handoff.
No. Destination arrival and customs release are separate events, and customs may still request documents or payment.
An estimate supports planning, while a guarantee creates a contractual service commitment; the published domestic Premium information is a percentage-based standard, not a universal guarantee.
Post Business Solutions confirms API integration for its business-process technology, but a current public parcel-tracking endpoint is not documented in the supplied official material.
17TRACK aggregates available tracking events across carriers; it cannot alter delivery instructions, investigate a parcel, approve a claim or issue a refund.
Tracking API
// 1. Current public official Austrian Post parcel-tracking API:
// Current public official tracking API not confirmed in the supplied official evidence.
// 2. 17TRACK API
POST https://api.17track.net/track/v2.4/register
Headers:
17token: YourKey
Content-Type: application/json
Body:
[
{
"number": "TRACKING_NUMBER",
"carrier": "CARRIER_CODE"
}
]
// Confirm the current Austrian Post carrier code in 17TRACK documentation
// before production use; do not infer a code from the brand name.
Sources & References
- Austrian Post — Official website, shipment tracking FAQ and domestic delivery information. Österreichische Post AG
- Post Business Solutions. Österreichische Post AG
- Post Systemlogistik. Österreichische Post AG
- About Post Business Solutions. Österreichische Post AG
- Contact Post Business Solutions. Österreichische Post AG
- 17TRACK API Documentation. 17TRACK
17TRACK is an independent tracking platform and is not affiliated with Austrian Post.
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