HY Tracking

Please enter the HY tracking number to check the latest shipping status.

TRACK

About HY

HY is the tracking brand used here for Shenzhen Hongyang International Logistics Co., Ltd. (深圳市宏扬国际物流有限公司), a China-based cross-border logistics provider focused on Russian-speaking markets. The official company profile describes door-to-door express, air and road transport for Russia, Belarus and Ukraine, together with transit services from Shenzhen, Guangzhou and Beijing to Moscow and other Russian cities.

HY Overview

Field	Verified information
Official name	深圳市宏扬国际物流有限公司 (Shenzhen Hongyang International Logistics Co., Ltd.)
Official website	http://www.hy-exp.com/
Carrier type	Cross-border logistics provider offering express, air, road and door-to-door transport services
Primary region	China-to-Russia and other named Russian-speaking markets, including Belarus and Ukraine
Tracking page	Official HY shipment lookup on the website homepage
China offices named by HY	Shenzhen, Guangzhou and Beijing

Carrier Entity Relationships

Entity

Entity type

Shenzhen Hongyang International Logistics Co., Ltd.

Canonical carrier company

View all details for the canonical HY company

Relationship to HY	Shenzhen Hongyang International Logistics Co., Ltd. is the legal company name displayed by the official HY website.
Why it matters to tracking	The legal name helps customers distinguish HY from unrelated carriers with similar initials.
Official evidence	The official company profile and website footer identify the company in Chinese.

Russia Express, International Small Parcel and Russia Special Line

Service categories

View all details for HY service categories

Relationship to HY	The official HY navigation presents these as product and service categories.
Why it matters to tracking	The booked route determines which transport and delivery partners may produce shipment events.
Official evidence	The categories appear under Products and Services on the official website.

HY shipment lookup

Tracking product

View all details for the HY shipment lookup

Relationship to HY	HY provides a field on its official website for entering an express shipment number.
Why it matters to tracking	This is the first-party lookup route for identifiers accepted by the HY system.
Official evidence	The official homepage displays a shipment-number tracking prompt.

Shenzhen, Guangzhou, Beijing and Moscow routes

Network locations and corridors

View all details for HY network locations

Relationship to HY	HY names Chinese offices and transit services connecting those origins with Moscow and major Russian cities.
Why it matters to tracking	Export consolidation, line-haul movement and destination distribution may create separate event stages.
Official evidence	The official company profile and business-scope pages name these locations.

Professional customs-clearance companies

Customs partners

View all details for customs partners

Relationship to HY	HY states that it works with professional customs-clearance companies for Russian routes.
Why it matters to tracking	A customs or broker event does not by itself prove release or last-mile receipt.
Official evidence	The relationship is described in the official company profile.

17TRACK

Independent tracking platform

View all details for the 17TRACK relationship

Relationship to HY	17TRACK can present available carrier events but does not transport HY shipments.
Why it matters to tracking	Transport changes, customs documents, claims and refunds must be handled by the seller, shipper, HY or the responsible delivery party.
Official evidence	The 17TRACK API documentation describes a multi-carrier tracking interface.

Quick Answer

Enter the shipment number supplied by the seller or HY into the shipment lookup on the official HY website, or submit the same number to 17TRACK. If no result appears, first remove spaces, check every character, confirm that the identifier is a carrier tracking number rather than a store order number, and allow time for the first physical acceptance scan.

Pro Tip: 17TRACK is an independent tracking platform. It cannot collect, reroute, release through customs, refund or approve a claim for a HY shipment.

How to Track HY Packages

Use the carrier-issued shipment number, not the merchant order number. The official lookup is useful for first-party events; 17TRACK is useful when a cross-border shipment may involve more than one carrier.

Copy the tracking number from the seller’s dispatch message, shipping label, HY receipt or shipment record.
Open the official HY website and enter the number in the shipment-tracking field.
Alternatively, open 17TRACK, enter the same number and review available events.
Read the latest event together with its location and timestamp; a data-upload event is different from physical acceptance.
If the parcel has been handed to a destination partner, use the linked or newly displayed last-mile number with that carrier.

Where to Find the Right Identifier

Identifier	How to use it
Carrier tracking number	Use this in the HY or 17TRACK lookup. It commonly appears in the shipping confirmation, carrier receipt or logistics details.
Merchant order number	Use it with the seller or marketplace. It may identify a purchase without identifying the physical parcel.
Merchant reference	Use it when speaking to the seller or shipper unless HY explicitly associates it with a shipment.
Partner or last-mile number	Use it after handoff when the destination carrier displays more detailed domestic delivery events.

If the seller has not supplied a tracking number, ask the seller for the carrier-issued identifier and the booked service. A valid label can exist before the parcel is physically accepted, so an inactive number should first be checked with the sender.

Tracking Number Formats and Examples

HY asks users to enter an express shipment number, but the cited official pages do not define a single public prefix, length or check-digit rule. Treat the identifier supplied for the specific shipment as authoritative and use lookup results—not the prefix alone—to identify the carrier or service.

Tracking Number Format

Identifier family

Normalized pattern

HY shipment number

Enter the complete identifier exactly as issued; remove surrounding spaces introduced while copying.

View all details for a HY shipment number

Length/structure	Use the full value printed in the shipment record; no universal public rule should be inferred.
Issued by	HY or the logistics party that created the booked shipment.
Typical service/use	Cross-border express, small-parcel or special-line shipment lookup.
Who sees it and where	The shipper sees it in the booking record or receipt; the buyer usually receives it in the dispatch message or marketplace logistics page.
Tracking scope	Events made available for the booked HY route.
Important caveat	An accepted lookup does not prove physical receipt until an acceptance or processing event appears.

Origin or transport-partner number

Preserve letters, digits and any leading zeros; try the compact value if copied with separators.

View all details for a partner-issued number

Length/structure	Depends on the issuing transport or postal partner.
Issued by	An origin, line-haul, postal or delivery partner rather than HY.
Typical service/use	Shipment movement before or after a network handoff.
Who sees it and where	It may appear in seller logistics details, a handoff event or customer-service correspondence.
Tracking scope	Usually follows the issuing partner’s segment and may also be mapped by HY or 17TRACK.
Important caveat	A number that HY can query was not necessarily issued by HY.

Destination last-mile number

Use the exact secondary number displayed after destination-carrier assignment.

View all details for a last-mile number

Length/structure	Controlled by the destination carrier’s identifier system.
Issued by	The destination delivery carrier.
Typical service/use	Domestic sorting, delivery attempts, pickup and final delivery.
Who sees it and where	The recipient may see it after import processing or handoff.
Tracking scope	Most useful for the destination domestic segment.
Important caveat	The original and last-mile numbers can refer to the same parcel; retain both.

Merchant order or reference ID

Example: ORDER-####; this is a deliberately masked reference example, not a HY format.

View all details for merchant references

Length/structure	Defined by the merchant or marketplace.
Issued by	The seller, store or marketplace.
Typical service/use	Purchase support, fulfillment matching and refund discussions.
Who sees it and where	The buyer sees it on the order page, invoice or confirmation email.
Tracking scope	It generally tracks the commercial order rather than carrier scans.
Important caveat	One order may contain several parcels, each with a different tracking number.

Tracking Statuses and Meanings

Interpret each event as evidence of a specific logistics stage. Status wording may be translated or standardized by a tracking platform, so location, timestamp and event sequence are as important as the label.

Status Quick Lookup

Status

What it means

Shipment information received

Electronic shipment data exists, but physical acceptance is not established by this event alone.

View all details for shipment information received

Lifecycle stage	Pre-shipment
Current responsible party	The seller or shipper still controls tender unless a later physical scan exists.
What happens next	The parcel is collected or delivered to the origin facility.
What you should do	Ask the seller to confirm tender if the status does not progress.

Accepted or received

A logistics facility has recorded physical receipt of the shipment.

View all details for accepted or received

Lifecycle stage	Accepted
Current responsible party	HY or the named origin handling partner.
What happens next	Origin sorting, consolidation or export preparation.
What you should do	Monitor for the next facility or departure event.

In transit or departed facility

The shipment is moving between processing points or waiting for the next scheduled movement.

View all details for in transit

Lifecycle stage	In transit
Current responsible party	The carrier or line-haul partner holding the parcel.
What happens next	Arrival, transfer, export or destination processing.
What you should do	Allow for transport and scan gaps; escalate through the shipper if the route estimate is exceeded.

Customs processing

Customs, a broker or another border authority is reviewing shipment data or goods.

View all details for customs processing

Lifecycle stage	Customs and handoff
Current responsible party	The customs authority, appointed broker or party asked to provide documents or payment.
What happens next	Release, inspection, a request for information, assessment of charges or return action.
What you should do	Respond only through verified carrier, broker or customs channels and provide accurate documents promptly.

Handed to delivery partner

The parcel is assigned or transferred to another carrier for the next transport stage.

View all details for partner handoff

Lifecycle stage	Customs and handoff
Current responsible party	The party named in the latest physical receipt scan; electronic pre-advice alone does not transfer custody.
What happens next	The receiving carrier records its first acceptance or processing scan.
What you should do	Look for a linked last-mile number and wait for the receiving scan before contacting that carrier.

Out for delivery

The destination delivery unit has assigned the parcel to a delivery route.

View all details for out for delivery

Lifecycle stage	Out for delivery
Current responsible party	The destination last-mile carrier.
What happens next	Delivery, an attempt, pickup routing or an exception.
What you should do	Keep the delivery location accessible and monitor instructions from the last-mile carrier.

Delivered

A carrier recorded completion at the stated address, reception point or authorized location.

View all details for delivered

Lifecycle stage	Delivered
Current responsible party	The recipient controls the parcel after successful delivery; the carrier handles delivery disputes.
What happens next	The tracking journey normally closes unless a dispute or correction follows.
What you should do	Check the address, safe places, household members, reception, neighbors and proof of delivery before escalating.

Available for pickup

The parcel is being held at a designated collection point.

View all details for available for pickup

Lifecycle stage	Pickup
Current responsible party	The named destination carrier or pickup facility.
What happens next	Collection after identity or authorization checks, or return after the local holding period.
What you should do	Follow the collection notice and bring the required identification and tracking details.

Delivery exception or attempt failed

Delivery could not be completed because of an address, access, recipient, weather or operational issue.

View all details for a delivery exception

Lifecycle stage	Exception
Current responsible party	The destination carrier, unless the event requests action from the recipient or sender.
What happens next	Another attempt, pickup, address review or return processing.
What you should do	Read the event details and contact the named delivery carrier promptly when action is requested.

Return to sender

The parcel is moving back because delivery, customs clearance or acceptance could not be completed.

View all details for return to sender

Lifecycle stage	Return
Current responsible party	The carrier shown in the latest return event.
What happens next	Reverse transport and eventual return delivery to the shipper.
What you should do	Contact the seller about replacement or refund options; return movement is often difficult to stop once dispatched.

Services and Delivery Times

HY publishes Russia Express, International Small Parcel and Russia Special Line categories and describes door-to-door express, air and road transport. Obtain a route-specific quotation and delivery standard before tender because the cited pages do not assign one universal transit time to these services.

Service Comparison

Service

Service type

Russia Express

Cross-border express category

View all details for Russia Express

Best for	Shipments booked for express handling to Russia.
Coverage	Russia-focused routes from China.
Tracking level	Use the shipment number supplied for the booked route.
Key size/weight condition	Confirm shipment-specific acceptance conditions during quotation.
Included protection/extra service	Confirm the contract, declared value and purchased protection before dispatch.
Main limitation	Transit and destination arrangements depend on route and booking terms.

International Small Parcel

Cross-border small-parcel category

View all details for International Small Parcel

Best for	Smaller ecommerce consignments accepted under the selected route.
Coverage	International destinations supported by the quoted product.
Tracking level	May depend on the booked product and partner event coverage.
Key size/weight condition	Use the shipment quotation and acceptance check for the parcel’s actual dimensions and weight.
Included protection/extra service	Confirm declared-value and claims terms with the shipper’s account.
Main limitation	Cross-border handoffs can produce scan gaps.

Russia Special Line

Dedicated cross-border line

View all details for Russia Special Line

Best for	China-to-Russia consignments routed through a dedicated logistics arrangement.
Coverage	Moscow and major Russian cities are named in HY’s business scope.
Tracking level	Route events may combine origin, customs and destination-partner scans.
Key size/weight condition	Acceptance is governed by the route quotation and cargo declaration.
Included protection/extra service	Confirm contractual protection and customs support before tender.
Main limitation	Customs and partner handoffs affect event timing.

Air transport

International air-freight movement

View all details for HY air transport

Best for	Eligible cargo requiring air movement on a supported route.
Coverage	Russia and other markets named in the company profile.
Tracking level	Shipment-event visibility depends on consolidation and operating partners.
Key size/weight condition	Air-security, commodity and route acceptance rules apply.
Included protection/extra service	Confirm booking-specific services in writing.
Main limitation	Flight capacity, security screening and customs can affect timing.

Road transport

International road-freight movement

View all details for HY road transport

Best for	Eligible consignments booked on China-to-Russian-speaking-market road routes.
Coverage	Russia and Belarus are expressly named on the business-scope page.
Tracking level	Milestone visibility can be less frequent between terminals and borders.
Key size/weight condition	Confirm vehicle, customs and cargo acceptance requirements before dispatch.
Included protection/extra service	Controlled by the route contract.
Main limitation	Border queues, road conditions and terminal handoffs may affect transit.

Delivery Time

Service

Published delivery standard

Russia Express

Use the delivery standard stated in the route quotation or shipment contract.

View timing details for Russia Express

Business or calendar days	Follow the unit stated in the quotation.
Guarantee status	Treat an estimate as non-guaranteed unless the written service terms expressly create a remedy.
Starts counting from	Confirm whether the quoted clock begins at acceptance, dispatch or export departure.
Main delay factors	Consolidation, transport capacity, customs, destination handoff, address quality and service interruptions.
Official source date/validity	Apply the quotation valid for the specific shipment and route.

International Small Parcel

Use the destination-specific estimate attached to the booked product.

View timing details for International Small Parcel

Business or calendar days	Use the convention stated by HY or the seller.
Guarantee status	An estimated arrival window is not automatically a delivery guarantee.
Starts counting from	Verify whether the estimate starts at booking or physical acceptance.
Main delay factors	Export consolidation, customs review, partner handoff, holidays and remote delivery.
Official source date/validity	Use the current shipment quotation.

Russia Special Line, air or road transport

Transit depends on the origin, destination, transport mode, customs process and contracted route.

View timing details for special-line, air and road transport

Business or calendar days	Use the quotation’s stated unit.
Guarantee status	Only written booking terms determine whether a remedy applies.
Starts counting from	Confirm the agreed operational milestone.
Main delay factors	Line-haul schedule, border conditions, customs, weather, peak demand and final-mile transfer.
Official source date/validity	Use the terms attached to the active booking.

Destination Country Delivery Times

Destination Country / Region

Primary Service Type

Russia

Russia Express, Russia Special Line, door-to-door express, air or road transport

View all destination details for Russia

Estimated Delivery Time Range	Obtain a route-specific range for the origin city, transport mode and Russian destination before tender.
Average Delivery Days	Use the shipment ETA and completed shipments from the same service lane rather than a universal average.
Last-Mile Partner / Handoff Carrier	Identify the destination carrier from the tracking handoff event or the HY shipment record.
Customs & Clearance Tips	Keep the commercial description, value, recipient details and supporting documents accurate. Arrival at a gateway is not customs release.

Belarus

Door-to-door express, air or road transport

View all destination details for Belarus

Estimated Delivery Time Range	Request the range for the selected mode and Belarus destination in the shipment quotation.
Average Delivery Days	Compare against completed shipments on the same route, commodity and customs profile.
Last-Mile Partner / Handoff Carrier	Use the carrier named after destination processing; retain both original and partner numbers.
Customs & Clearance Tips	Prepare consistent value and commodity documents and respond promptly if the broker requests clarification.

Ukraine

Door-to-door express, air or road transport described in the HY company profile

View all destination details for Ukraine

Estimated Delivery Time Range	Confirm current route acceptance and obtain a shipment-specific estimate before dispatch.
Average Delivery Days	Use the active route estimate and current operational advice for the destination.
Last-Mile Partner / Handoff Carrier	Follow the destination carrier identified in the shipment events.
Customs & Clearance Tips	Check current routing, recipient-document and import requirements before tender because operating conditions can change.

Destination timing must be based on the active HY quotation and current route. Do not substitute an unrelated carrier’s historical average for a HY service commitment.

Common Tracking Problems and Solutions

Start with the latest physical scan, not only the headline status. The seller controls order records and initial tender; customs controls border decisions; the destination carrier controls final delivery; HY or the contracting shipper coordinates transport investigations.

Problem & Solution

Problem/status shown

Likely cause

Invalid number

Typing error, merchant order ID, incomplete identifier or incorrect carrier selection.

View solution for an invalid HY number

Check first	Compare the value character by character and retain leading zeros.
Immediate action	Remove copying spaces and ask the seller to identify the carrier-issued number.
When to escalate	Escalate when the seller confirms dispatch but cannot provide a usable carrier identifier.
Who to contact	The seller or shipper first.

No tracking events

The label may have been created before physical acceptance or data synchronization may be pending.

View solution for no tracking events

Check first	Confirm the dispatch date, service and identifier with the seller.
Immediate action	Retry the official lookup and 17TRACK after the expected acceptance process.
When to escalate	Escalate under the seller’s promised dispatch or delivery terms if no physical event appears.
Who to contact	The seller, then HY if the seller confirms physical tender.

Shipment information received

Electronic pre-advice exists, but the parcel may still be with the shipper.

View solution for pre-shipment data

Check first	Look for a later acceptance or facility scan.
Immediate action	Ask the seller when and where the parcel was physically handed over.
When to escalate	Use the merchant’s dispatch commitment rather than assuming the carrier possesses the parcel.
Who to contact	The seller or originating shipper.

Long gap or stuck in transit

Line-haul movement, consolidation, border processing or an omitted intermediate scan.

View solution for a long tracking gap

Check first	Compare the last location and event with the route estimate and destination handoff.
Immediate action	Check both the original and any partner tracking numbers.
When to escalate	Ask the shipper to open a trace when the contracted route estimate or seller promise is exceeded.
Who to contact	The contracting shipper or seller, with HY as the transport contact.

Partner awaiting handoff

The receiving carrier has electronic data but may not yet have scanned the physical parcel.

View solution for partner handoff

Check first	Identify the last carrier with a physical scan.
Immediate action	Monitor for the receiving carrier’s first acceptance event.
When to escalate	Escalate through the shipper if the handoff remains unresolved beyond the route estimate.
Who to contact	The shipper or HY before the receiving carrier confirms possession.

Customs hold

Document review, inspection, valuation, restricted goods or unpaid import charges.

View solution for a customs hold

Check first	Review any request from the verified carrier, broker or customs authority.
Immediate action	Provide accurate invoices, descriptions, recipient details or payment as requested.
When to escalate	Escalate when required documents were supplied but the broker still requests action.
Who to contact	The named broker, customs channel, shipper or HY.

Address issue or failed delivery

Incomplete address, access problem, absent recipient or destination-carrier exception.

View solution for an address or delivery issue

Check first	Read the latest destination-carrier event and compare the address used by the seller.
Immediate action	Follow the destination carrier’s verified redelivery or pickup instructions.
When to escalate	Act before the parcel enters return transport.
Who to contact	The destination carrier; ask the sender for help if only the sender may correct the shipment.

Available for pickup

The destination carrier is holding the parcel after routing or an attempted delivery.

View solution for pickup

Check first	Verify the collection location and required identification.
Immediate action	Collect or arrange an eligible alternative using the carrier notice.
When to escalate	Contact the facility before its stated holding period ends.
Who to contact	The named destination pickup facility or carrier.

Delivered but not received

Safe-place delivery, reception acceptance, neighbor delivery, address error, premature scan or theft.

View solution for delivered but not received

Check first	Verify the address and check entrances, safe places, mailbox areas, household members, reception and neighbors.
Immediate action	Request delivery details or proof from the destination carrier, then notify the seller.
When to escalate	Escalate promptly if local checks do not locate the parcel.
Who to contact	The destination carrier for delivery evidence and the seller for the purchase remedy.

Lost or damaged

Transport loss, handling damage, missing contents or customs intervention.

View solution for loss or damage

Check first	Preserve packaging, labels, contents, photographs, value evidence and tracking records.
Immediate action	Notify the seller and contracting shipper and request the applicable investigation or claim process.
When to escalate	Use the filing window in the booking, insurance or marketplace terms.
Who to contact	The seller for the purchase remedy and the contracting shipper for the transport claim.

Return to sender

Failed delivery, unclaimed parcel, customs refusal, prohibited contents or address failure.

View solution for a return

Check first	Read the first return event and reason code.
Immediate action	Ask the seller whether redelivery, replacement or refund is available after return processing.
When to escalate	Act immediately if the parcel has not yet left the destination facility.
Who to contact	The seller, HY or the destination carrier according to the latest custody scan.

International Shipping, Customs and Carrier Handoffs

A HY cross-border shipment can pass through origin handling, export processing, line-haul transport, import customs and a destination delivery carrier. Electronic pre-advice and physical custody are different: responsibility changes only when the next operator actually receives or scans the parcel.

International Flow

Stage

Physical custodian/responsible entity

Shipment creation

Seller or shipper until physical tender

View all details for shipment creation

Typical tracking event	Shipment information received or label created.
What is happening	Booking data and an identifier are created.
Can the tracking number change?	A partner or destination number may be added later.
Normal visibility gap	No physical movement appears until tender and acceptance.
What the customer should do	Ask the seller for proof of tender if the status does not progress.

Origin acceptance and consolidation

HY or an identified origin handling partner

View all details for origin handling

Typical tracking event	Accepted, received or processed at origin facility.
What is happening	The parcel is checked, sorted and prepared for its transport route.
Can the tracking number change?	The original number usually remains useful, while a line-haul reference may be associated internally.
Normal visibility gap	Consolidation can create a gap before departure.
What the customer should do	Monitor the accepted parcel against the quoted route estimate.

Export processing

Origin logistics operator and relevant export authorities

View all details for export processing

Typical tracking event	Export clearance, departure processing or handed to line-haul.
What is happening	Shipment data, security and export requirements are processed.
Can the tracking number change?	A transport reference may be added without replacing the customer-facing number.
Normal visibility gap	Events may pause between export release and departure.
What the customer should do	The shipper should respond to requests concerning declarations or export documents.

International line-haul

Air, road or other contracted transport operator

View all details for international line-haul

Typical tracking event	Departed origin, in transit or arrived at destination gateway.
What is happening	The shipment is physically moving between countries or transport hubs.
Can the tracking number change?	The line-haul operator may use a separate transport reference.
Normal visibility gap	Individual parcels may not be scanned while inside a consolidated movement.
What the customer should do	Wait for the next gateway or import event unless the route estimate has been exceeded.

Import customs

Destination customs authority and appointed broker

View all details for import customs

Typical tracking event	Presented to customs, customs processing, held or released.
What is happening	Authorities assess admissibility, documents, value, duties and taxes.
Can the tracking number change?	Customs may use a declaration reference, while carrier tracking continues separately.
Normal visibility gap	Review duration depends on the shipment and authority; arrival is not release.
What the customer should do	Provide requested documents or payment through verified channels.

Partner handoff

The last operator with a physical scan until the receiving carrier confirms receipt

View all details for the partner handoff

Typical tracking event	Pre-advised to partner, handed over or received by destination carrier.
What is happening	Data is sent first; physical transfer and the receiving scan can occur later.
Can the tracking number change?	A destination tracking number may be issued and mapped to the original.
Normal visibility gap	A gap can occur between dispatch from one operator and acceptance by the next.
What the customer should do	Retain both identifiers and use the carrier that has confirmed physical possession.

Last-mile delivery

Destination delivery carrier

View all details for last-mile delivery

Typical tracking event	At delivery unit, out for delivery, attempted, pickup or delivered.
What is happening	The parcel is sorted to the recipient’s local delivery route.
Can the tracking number change?	The last-mile carrier may use its own number.
Normal visibility gap	Updates usually follow local scanning practices.
What the customer should do	Use the destination carrier’s verified instructions for delivery or pickup issues.

Delivery Management and Post-shipment Options

Delivery changes depend on the booked route and the carrier currently holding the parcel. Contact the sender before export and follow the destination carrier after a confirmed last-mile handoff.

Delivery Management

Option

Who can request

Shipment-data correction before tender

The sender or account holder

View correction details

Eligibility	The shipment must still be editable under the booking process.
Deadline/available stage	Request before physical processing or export whenever possible.
Fee	Controlled by the booking terms and work required.
Guaranteed?	No; operational and customs processing can prevent a change.
Official action link	HY official website

Destination redelivery or pickup

The recipient, subject to destination-carrier rules

View redelivery and pickup details

Eligibility	A destination carrier must have received the parcel and offer the option.
Deadline/available stage	Follow the attempt or pickup notice before return processing starts.
Fee	Determined by the destination carrier.
Guaranteed?	No; eligibility depends on the parcel, route and local rules.
Official action link	Use the destination carrier identified in the tracking events.

Proof of delivery request

The sender, recipient or contracting account as permitted

View proof-of-delivery details

Eligibility	Depends on the booked service and final delivery carrier’s records.
Deadline/available stage	After a delivery event appears.
Fee	Apply the booking or destination-carrier terms.
Guaranteed?	No; the available evidence may be a scan, recipient record or other delivery detail.
Official action link	Contact HY or the carrier named in the delivery event.

Lost, Damaged, Claims, Insurance and Refunds

A tracking inquiry, transport investigation, insurance claim and seller refund are separate processes. The contracting shipper normally holds the transport documents, while the buyer pursues the purchase remedy through the seller or marketplace.

Claims and Refunds

Process

Use when

Tracking inquiry or transport trace

Movement has stopped, a handoff is unclear or delivery is disputed.

View details for a HY transport trace

Who files	The contracting shipper or account holder is usually best placed to open the trace.
Earliest/latest filing time	Use the route estimate and filing window in the booking terms.
Required evidence	Tracking number, dispatch date, route, service, contents description, addresses and latest event.
Possible outcome	Location update, delivery confirmation, continued investigation or claim guidance.
Official link	HY official website

Loss, damage or missing-contents claim

The parcel is declared lost, arrives damaged or contains missing goods.

View details for a transport claim

Who files	The party holding the HY transport contract or purchased protection should initiate the claim.
Earliest/latest filing time	Follow the booking, insurance and route-specific claim terms without delay.
Required evidence	Shipment record, invoice, value proof, photographs, delivery evidence, packaging and contents.
Possible outcome	Investigation, evidence request, settlement under the contract or denial.
Official link	HY official website

Seller or marketplace refund

The purchase was not delivered as agreed or arrived materially damaged.

View details for a purchase refund

Who files	The buyer files with the seller or marketplace.
Earliest/latest filing time	Use the purchase-protection deadline shown on the order.
Required evidence	Order record, tracking events, correspondence, delivery evidence and damage photographs.
Possible outcome	Replacement, refund, partial refund or rejection under marketplace rules.
Official link	Use the seller or marketplace order-resolution page.

Keep the outer packaging, internal cushioning, labels and damaged contents until the claim party authorizes disposal. 17TRACK cannot approve compensation, postage refunds or merchant refunds.

Shipping Restrictions and Special Handling

Confirm commodity acceptance with HY before shipping. International transport rules differ by mode, country and route, and customs can inspect, hold, return or dispose of goods that do not meet applicable requirements.

Shipping Restrictions

Customer Service

Use the official shipment lookup first, then contact the seller or HY with the tracking number, route, dispatch date and latest event. For a confirmed destination handoff, the local carrier is usually the fastest source for delivery-attempt or pickup details.

Customer Service

Channel

Verified contact/link

Official tracking and website

http://www.hy-exp.com/

View official website contact details

Best for	Shipment lookup, service information, quotation tools and online support.
Region/language	China-based website in Chinese.
Hours and time zone	Online pages can be opened at any time; live response follows the company’s operating schedule.
Information to prepare	Tracking number, service, origin, destination and latest event.
Important limitation	An online event does not authorize address changes, claims or customs release.

National service telephone

0755-29356863

View telephone support details

Best for	Shipment, route and service questions requiring staff assistance.
Region/language	China service contact; Chinese-language assistance should be expected.
Hours and time zone	Call during normal China business periods and verify availability when connecting.
Information to prepare	Tracking number, sender account or order reference, dispatch date and issue summary.
Important limitation	The recipient may need the sender to request contractual changes or claims.

National toll-free hotline

400-863-9887

View hotline details

Best for	China-based customer inquiries concerning shipments and services.
Region/language	China; accessibility can depend on the caller’s telephone network.
Hours and time zone	Verify live service availability when calling.
Information to prepare	Tracking number, contact details, route and latest scan.
Important limitation	A toll-free number may not be reachable from outside China.

postmaster@HY-exp.com

View email support details

Best for	Written shipment questions and sending supporting information.
Region/language	Official company-domain email; use a clear subject and concise shipment summary.
Hours and time zone	Messages are handled according to the company’s operating schedule.
Information to prepare	Tracking number, sender, recipient, service, dates, latest event and relevant photographs or documents.
Important limitation	Do not send payment credentials or excessive identity data unless requested through a verified process.

Efficient escalation order: verify the number and latest scan; ask the seller to confirm tender; contact HY for origin or cross-border transport issues; contact the destination carrier after its first physical scan; then have the contracting shipper open an investigation or claim.

Ecommerce and Business Tracking

Consumers can use the HY website for individual lookup. Businesses operating across several carriers can use 17TRACK for normalized multi-carrier tracking, batch registration and supported notifications, while shipment booking, customs corrections and claims remain with HY or the contracting logistics party.

Developer/API Comparison

Option

Provider

Official website shipment lookup

View website tracking details

Carrier coverage	Identifiers accepted by the HY shipment lookup.
Primary use	Manual consumer or staff lookup.
Authentication	The public homepage presents a shipment-number entry field.
Tracking/batch/webhook capability	Use the website for individual lookup; do not treat the web form as an API.
Current developer documentation	HY official website
Migration/deprecation note	Integrations should be based only on developer documentation supplied directly for the business account.

Multi-carrier Tracking API

17TRACK

View 17TRACK API details

Carrier coverage	Multi-carrier tracking through the 17TRACK platform.
Primary use	Centralized tracking, standardized statuses and ecommerce exception monitoring.
Authentication	API key supplied in the 17token request header.
Tracking/batch/webhook capability	Registration and tracking workflows are documented by 17TRACK; use the current account plan and documentation for batch and push capabilities.
Current developer documentation	17TRACK API documentation
Migration/deprecation note	Use the current documented API version and review release notices before changing production integrations.

FAQ

1. How do I track my HY package?

Enter the carrier-issued shipment number on the official HY website or use 17TRACK to view available events. Use the destination carrier’s number as well if a handoff event provides one.

2. Where can I find my HY tracking number?

Look in the seller’s dispatch message, marketplace logistics page, shipping label, receipt or HY booking record. Ask the seller for the carrier-issued number if only an order ID appears.

3. What does a HY tracking number look like?

Use the complete identifier supplied with the shipment because the official pages cited here do not define one universal public prefix or length. A prefix alone is insufficient to prove the service or issuing carrier.

4. When will the first HY tracking event appear?

The first physical event appears after the parcel is accepted or processed, which can be later than label creation. Ask the sender to confirm tender when only electronic shipment information appears.

5. Why is my HY tracking not updating?

A gap can occur during consolidation, international line-haul, customs processing or partner transfer. Check both the original and any last-mile number, then have the shipper escalate if the contracted route estimate is exceeded.

6. How long does HY delivery take?

Use the estimate in the specific route quotation or seller promise because timing depends on origin, destination, service, transport mode, customs and last-mile handoff. An estimated window is not automatically a guarantee.

7. What should I do after a failed HY delivery attempt?

Read the latest event and follow the destination carrier’s verified redelivery or pickup instructions. Act before return processing starts and ask the sender for help if only the sender may change the shipment.

8. What should I do if HY tracking says delivered but I did not receive the parcel?

Check the address, entrances, safe places, household members, reception and neighbors first. Then request delivery evidence from the destination carrier and notify the seller promptly if the parcel remains missing.

9. How do I report a lost or damaged HY shipment?

Notify the seller and contracting shipper, preserve all packaging and photograph the parcel, label, contents and damage. The party holding the transport contract should use the applicable HY investigation or claim terms.

10. How do I contact HY customer service?

Use the official website, call 0755-29356863 or 400-863-9887 from a compatible network, or email postmaster@HY-exp.com. Prepare the tracking number, route, dispatch date, latest scan and a concise description of the problem.

11. Does a HY shipment-information event prove that HY has the parcel?

No. Electronic pre-advice proves that shipment data exists, while an acceptance or facility scan is stronger evidence of physical possession. The sender remains the first contact when no physical scan follows.

12. How does HY handle customs on Russia routes?

HY states that it works with professional customs-clearance companies and monitors Russian port policies. Customs authorities still control admissibility and release, so a gateway-arrival event must not be read as customs clearance.

13. Can a HY tracking number change after an international handoff?

A destination partner may issue a second number while the original remains linked to the same parcel. Retain both identifiers and use the first physical receipt scan to determine which carrier currently holds the shipment.

14. Who is responsible while a HY parcel is awaiting a delivery partner?

The operator with the latest physical custody scan remains the practical contact until the receiving carrier confirms possession. Electronic data sent to a partner does not by itself establish a completed handoff.

15. Does arrival in Russia mean a HY parcel has cleared customs?

No. Arrival shows that the parcel or its transport unit reached a destination gateway; release requires a separate customs outcome. Watch for a release, broker request, destination-processing or handoff event.

16. Can the recipient change the address on a HY shipment?

Address changes depend on the shipment stage, route and current carrier. The sender should request corrections before export, while a recipient should use destination-carrier options only after confirmed handoff.

17. Can HY delivery performance be measured from a generic country average?

A generic country average is not a HY service commitment. Businesses should compare shipments using the same origin, destination, service, transport mode and customs profile, then separate carrier transit from customs and recipient delays.

18. Can businesses track HY shipments through an API?

Businesses can use the 17TRACK multi-carrier API with an authenticated account and the correct carrier mapping. Obtain any carrier-direct integration details from HY before implementation rather than automating the public website form.

Tracking API

The official HY website provides a public shipment lookup, but production integrations should use developer documentation and credentials supplied directly by HY. For multi-carrier tracking, use the current 17TRACK API documentation. The HY carrier code must be taken from the active 17TRACK carrier list or account configuration, so the example retains a placeholder.

# 1. HY official tracking API
# Current public official tracking API not confirmed.
# Obtain the active endpoint, method, authentication and schema directly from HY.

# 2. 17TRACK API: register a tracking number
curl --request POST \
  --url https://api.17track.net/track/v2.4/register \
  --header '17token: YourKey' \
  --header 'Content-Type: application/json' \
  --data '[
    {
      "number": "TRACKING_NUMBER",
      "carrier": "CARRIER_CODE"
    }
  ]'

# Replace CARRIER_CODE with the current HY code supplied by 17TRACK.
# Do not guess a carrier code from the brand name or website domain.