Hanjin Tracking

Please enter the Hanjin tracking number to check the latest shipping status.

https://www.hanjin.co.kr/

TRACK

About Hanjin

Hanjin is a South Korea-based logistics carrier associated with Hanjin Transportation Co., Ltd. and the Korean-language brand 한진. For parcel tracking, Hanjin commonly acts as the domestic parcel carrier in Korea, and may also appear in cross-border ecommerce flows where a seller, origin carrier, forwarder, customs broker or destination partner transfers physical custody to Hanjin for a later stage.

Core Carrier Facts

Field	Verified information
Official name	Hanjin Transportation Co., Ltd. is the commonly referenced corporate operator behind the Hanjin logistics and parcel services.
Official website	https://www.hanjin.co.kr/
Carrier type	Integrated logistics operator, domestic parcel carrier, forwarding and business logistics provider.
Primary region	South Korea for domestic parcel pickup, sorting and delivery; international visibility depends on the selected global logistics or partner service.
Tracking page	Hanjin waybill tracking
Parent organization	The public site presents Hanjin as part of the Hanjin logistics business group; current corporate control details should be verified on official IR and company pages before legal use.
Founded	Not stated here as a tracking-critical fact unless verified on the current official company profile.
Headquarters	Not stated here unless verified on the current official company profile; use the official website contact page for current office information.

Carrier Entity Relationships

Entity

Entity type

Hanjin

Canonical carrier brand

View all details for Hanjin

Relationship to Hanjin	Hanjin is the carrier brand used by customers to track waybill-level parcel movements through the official Hanjin tracking page.
Why it matters to tracking	Users should search by Hanjin waybill number, not by marketplace order number, when checking carrier scans.
Official evidence	Official Hanjin website and waybill inquiry page.

Domestic parcel delivery

Operated service

View all details for domestic parcel delivery

Relationship to Hanjin	Domestic parcel delivery is a core Korean shipment service operated by Hanjin after pickup acceptance or partner handoff.
Why it matters to tracking	The first meaningful carrier scan usually appears after Hanjin accepts the physical parcel or receives a sorting scan.
Official evidence	Official Hanjin delivery and waybill inquiry pages.

Waybill number

Tracking identifier

View all details for waybill number

Relationship to Hanjin	A waybill number is the shipment identifier used on Hanjin labels, receipts, ecommerce notices and tracking pages.
Why it matters to tracking	Order numbers, seller reference numbers and payment IDs are not the same as Hanjin waybill numbers.
Official evidence	Official Hanjin waybill inquiry interface.

Terminal, hub and agency network

Network facility entities

View all details for Hanjin facilities

Relationship to Hanjin	Hanjin facilities and contracted delivery agencies create acceptance, sorting, departure, arrival and delivery events.
Why it matters to tracking	A shipment can be moving between facilities even when no customer-facing scan is posted for several hours or days.
Official evidence	Official Hanjin service and customer support pages.

Origin forwarder or overseas carrier

International or last-mile partner

View all details for partner handoffs

Relationship to Hanjin	An origin forwarder or overseas carrier may create pre-alert data before Hanjin physically receives the shipment for Korean domestic delivery.
Why it matters to tracking	A partner event does not prove Hanjin has the parcel; physical custody transfers only after an actual Hanjin acceptance or arrival scan.
Official evidence	Official tracking page plus international logistics service descriptions.

17TRACK

Independent tracking platform

View all details for 17TRACK and Hanjin

Relationship to Hanjin	17TRACK aggregates available tracking events for Hanjin shipments when a supported carrier route and valid tracking number are provided.
Why it matters to tracking	17TRACK can help compare multi-carrier visibility, but 17TRACK does not transport, reroute, refund or approve claims for Hanjin Parcels.
Official evidence	17TRACK tracking and API documentation.

Quick Answer

To track Hanjin, enter the waybill or tracking number from the label, receipt, seller shipment email or marketplace order page on the official Hanjin waybill inquiry page, or use 17TRACK to view available Hanjin events alongside Other carrier events. If the result is empty, first check that the number is the carrier waybill number, remove spaces or hyphens, confirm the parcel has been handed to Hanjin, and allow time for the first scan after label creation.

Pro Tip: 17TRACK is an independent tracking platform. 17TRACK can help you identify and monitor Hanjin tracking events, but only Hanjin, the sender, the ecommerce merchant or an authorized claim party can change delivery instructions, open an investigation, issue a refund or file a transport claim.

How to Track Hanjin Packages

Track Hanjin through either the official carrier page or 17TRACK. Use the carrier waybill number; do not use a store order number unless the store explicitly says it is also the Hanjin waybill.

Tracking Paths

Path

Best use

Official Hanjin tracking

Use for carrier-confirmed waybill events, Korean domestic delivery progress and official customer support follow-up.

View all details for official Hanjin tracking

Steps	Open the Hanjin waybill inquiry page, enter the waybill number exactly as issued, remove separators if needed, then compare the newest event, location and delivery result.
Where to find the number	Shipping label, sender receipt, ecommerce shipping notice, marketplace shipment page or seller-provided waybill field.
Important limitation	The official page normally cannot search by a marketplace order number, payment ID or seller reference unless the merchant has mapped it to a Hanjin waybill.

17TRACK tracking

Use when a shipment may involve Hanjin plus an overseas sender, forwarder, airline line-haul or destination carrier.

View all details for 17TRACK tracking

Steps	Enter the tracking number in 17TRACK, let the platform identify supported carriers, and check whether Hanjin or another carrier currently has the latest physical scan.
Where to find the number	Seller email, marketplace logistics page, Hanjin waybill, partner tracking number or last-mile number shown after import.
Important limitation	17TRACK displays available tracking data; it does not prove a parcel has been physically transferred until a carrier acceptance or arrival event appears.

Tracking Number Formats and Examples

Hanjin tracking normally uses a waybill number. Public pages do not publish a complete universal numbering specification, so format recognition should be treated as a practical guide, not proof of service type. A number that can be queried by Hanjin may be carrier-issued, merchant-submitted or partner-mapped.

Tracking Number Format

Identifier family

Normalized pattern

Hanjin domestic waybill

Usually numeric; remove spaces and hyphens before search. Example: #### #### ####

View all details for Hanjin domestic waybill

Length/structure	Often presented as a numeric waybill sequence; exact public length rules are not fully confirmed on the current public site.
Issued by	Hanjin or a contracted shipper using Hanjin shipping systems.
Typical service/use	Korean domestic parcel pickup, terminal sorting, out-for-delivery and delivery proof events.
Who sees it and where	Sender receipt, printed label, ecommerce shipping email, marketplace logistics page or customer service message.
Tracking scope	From electronic registration or acceptance through domestic Hanjin delivery events.
Important caveat	A numeric pattern alone does not prove Hanjin custody; wait for an acceptance, hub or delivery-office scan.

Marketplace order or reference ID

Variable alphanumeric reference. Example: ORDER-XXXXXX

View all details for marketplace references

Length/structure	Determined by the store or marketplace, not by Hanjin.
Issued by	Merchant, marketplace or order management platform.
Typical service/use	Customer order lookup, payment matching or seller internal fulfillment.
Who sees it and where	Buyer order confirmation, invoice, marketplace account and seller support ticket.
Tracking scope	Not a carrier tracking identifier unless the merchant maps it to a Hanjin waybill.
Important caveat	If Hanjin returns “not found,” ask the seller for the actual waybill number.

Partner or forwarder number

Variable numeric or alphanumeric. Example: LP #### #### or X#### ####

View all details for partner numbers

Length/structure	Defined by the origin carrier, consolidator, forwarder or ecommerce logistics platform.
Issued by	Origin-side logistics provider or seller platform.
Typical service/use	Cross-border pre-alert, export line-haul, consolidation or customs handoff before Korean domestic delivery.
Who sees it and where	Marketplace buyer may see this first, then later see a Hanjin waybill after import or domestic injection.
Tracking scope	May show origin and line-haul scans; Hanjin visibility starts only after data mapping or physical handoff.
Important caveat	Being searchable on 17TRACK does not mean Hanjin issued the original identifier.

UPU S10 postal identifier

AA ######### KR or AA ######### XX

View all details for S10 postal identifiers

Length/structure	Two letters, nine digits including check digit, and two-letter country code; this is a postal identifier family, not a default Hanjin waybill family.
Issued by	Postal operator or postal-compatible logistics provider, depending on the product.
Typical service/use	International postal Parcels, EMS-type flows or registered mail handled by postal networks.
Who sees it and where	Cross-border buyer may see it on a seller page or postal label, especially when Korea Post or another postal operator is involved.
Tracking scope	Postal origin, exchange office, customs and destination postal events where the postal network supports visibility.
Important caveat	Do not treat an S10 number as a Hanjin-issued waybill unless Hanjin or the merchant explicitly maps it to Hanjin delivery.

Tracking Statuses and Meanings

Hanjin tracking events should be read by lifecycle stage. The most important distinction is whether the event is only electronic data, a physical Hanjin acceptance scan, a partner handoff, a customs or import event, or a final delivery scan.

Status Quick Lookup

Status

Lifecycle stage

Information received or waybill registered

Pre-shipment

View all details for waybill registered

What it means	Shipment data exists, but physical pickup may not have occurred.
Current responsible party	Sender, seller or pickup partner until Hanjin acceptance appears.
What happens next	Pickup, branch receipt or terminal scan.
What you should do	Wait for first physical scan; ask the seller if no movement appears after dispatch confirmation.

Picked up or accepted

Accepted

View all details for accepted

What it means	Hanjin or its authorized pickup network has received the parcel.
Current responsible party	Hanjin.
What happens next	Movement to a terminal or sorting hub.
What you should do	Monitor scans; contact the sender only if service details or address are wrong.

Arrived at terminal or departed terminal

In transit

View all details for terminal movement

What it means	The parcel is moving through Hanjin sorting and line-haul facilities.
Current responsible party	Hanjin facility or line-haul network.
What happens next	Arrival at the destination terminal or delivery office.
What you should do	No action unless the same event remains unchanged beyond the normal route pattern or a service alert applies.

Customs, import or handoff scan

Customs/Handover

View all details for customs or handoff scan

What it means	International data, customs review, broker processing or a partner transfer may be involved.
Current responsible party	Customs authority, broker, forwarder, partner carrier or Hanjin depending on the exact latest scan.
What happens next	Release, domestic injection, request for documents or return if import requirements fail.
What you should do	Prepare ID, tax, invoice or contact details if requested; do not assume “arrival” means customs release.

Out for delivery

View all details for out for delivery

What it means	The parcel is assigned to a courier route for final delivery.
Current responsible party	Local Hanjin delivery office or contracted courier.
What happens next	Delivery, failed attempt, customer contact or pickup instruction.
What you should do	Keep phone available and check delivery instructions, building access and safe location.

Delivered

View all details for delivered

What it means	Hanjin recorded final delivery, handover or approved drop-off.
Current responsible party	Recipient, building receiver, pickup point or local courier record depending on delivery proof.
What happens next	No further transit scan unless a correction, return or claim investigation is opened.
What you should do	If not received, check door, guard desk, parcel locker, family members, neighbors and proof details before escalation.

Delivery failed, address issue or customer absent

Exception

View all details for delivery exception

What it means	The courier could not complete delivery because of access, address, contact, schedule, payment or safety issues.
Current responsible party	Local delivery office, recipient and sometimes sender if address correction requires shipper authorization.
What happens next	Reattempt, customer contact, pickup hold, correction or return.
What you should do	Contact Hanjin or the seller quickly with address, phone and waybill details.

Return to sender

Return

View all details for return to sender

What it means	The shipment is being routed back because delivery could not be completed or the sender requested return.
Current responsible party	Hanjin return network and sender after return delivery.
What happens next	Return movement, sender receipt and possible reshipment or merchant refund decision.
What you should do	Contact the merchant or sender; recipients usually cannot reverse a return once it is in progress without sender authorization.

Services and Delivery Times

Hanjin service availability and delivery standards depend on origin, destination, product, cutoff time, address quality, weather, holidays and partner handoffs. Treat delivery dates as estimates unless the official service contract states a guarantee.

Service Comparison

Service

Service type

Domestic parcel delivery

Korean domestic parcel service

View all details for domestic parcel delivery

Best for	Consumer Parcels, ecommerce orders and business-to-consumer shipments inside South Korea.
Coverage	Domestic Korean addresses subject to local service and remote-area restrictions.
Tracking level	Waybill-level scans from registration, pickup, terminal movement, delivery office, out for delivery and delivery result when available.
Key size/weight condition	Use the current Hanjin service guide for parcel acceptance limits; do not rely on old third-party limits.
Included protection/extra service	Depends on service terms, declared value and shipper contract.
Main limitation	Address, phone, cutoff, holidays and building access can affect delivery even when tracking is active.

International logistics or express-related service

Cross-border logistics service

View all details for international logistics

Best for	Business shipments, ecommerce import/export, forwarding and cross-border logistics arrangements.
Coverage	Varies by route, contract, customs requirements and partner carriers.
Tracking level	May combine partner pre-alert, export movement, customs, domestic injection and Hanjin delivery scans.
Key size/weight condition	Route-specific and contract-specific; verify on official global logistics or customer service pages.
Included protection/extra service	Depends on shipper contract, declared value, incoterms and carrier terms.
Main limitation	Customs, broker documents and partner handoffs can create tracking gaps.

Contract logistics and freight

Business logistics service

View all details for contract logistics and freight

Best for	Enterprise supply chain, warehousing, distribution and heavier logistics flows.
Coverage	Defined by business contract, lane and facility network.
Tracking level	May use customer portals, EDI, internal references or freight milestones rather than consumer parcel tracking.
Key size/weight condition	Contract-specific.
Included protection/extra service	Contract-specific.
Main limitation	Consumer waybill pages may not display all freight or warehouse milestones.

Delivery Time

Service

Published delivery standard

Domestic parcel delivery

Varies by pickup cutoff, origin, destination, holidays and local delivery conditions.

View all details for domestic delivery time

Business or calendar days	Operational delivery estimates are normally interpreted by business operations rather than calendar-day guarantee unless a contract states otherwise.
Guarantee status	No general money-back guarantee is stated here; verify your service contract or official terms.
Starts counting from	Physical pickup acceptance or first Hanjin carrier scan, not seller label creation.
Main delay factors	Cutoff miss, remote address, apartment access, incorrect phone, weather, holidays, terminal congestion and failed delivery attempt.
Official source date/validity	Use the current Hanjin website and customer service pages for active service rules.

International logistics

Varies by origin, destination, customs, broker processing, route and partner carrier.

View all details for international delivery time

Business or calendar days	Route estimates are usually quoted by business days for commercial logistics; final-mile scans may follow local carrier calendars.
Guarantee status	Contract-specific; customs clearance is not guaranteed by tracking platforms.
Starts counting from	Confirmed export acceptance, line-haul departure, import release or domestic injection depending on the route milestone being measured.
Main delay factors	Security inspection, customs document mismatch, tax payment, flight capacity, consolidation, port congestion and final-mile partner delay.
Official source date/validity	Use Hanjin global logistics pages and route-specific shipper contracts.

Destination Country Delivery Times

Destination Country / Region

Estimated Delivery Time Range

Seoul / Incheon metro

Commonly 1–3 business days after Hanjin acceptance for domestic Parcels.

View all details for Seoul / Incheon metro

Primary Service Type	Domestic parcel
Average Delivery Days	Average about 1–2 business days after first acceptance scan under normal network conditions.
Last-Mile Partner / Handoff Carrier	Hanjin local delivery office or contracted courier.
Customs & Clearance Tips	No customs for domestic Parcels; import Parcels must be released before domestic delivery timing applies.

Gyeonggi-do

Commonly 1–3 business days after Hanjin acceptance.

View all details for Gyeonggi-do

Primary Service Type	Domestic parcel
Average Delivery Days	Average about 1–2 business days; remote districts or bulk peaks can add time.
Last-Mile Partner / Handoff Carrier	Hanjin local delivery office or contracted courier.
Customs & Clearance Tips	For cross-border imports, watch for customs release before expecting local out-for-delivery.

Busan / Ulsan / Gyeongnam

Commonly 1–4 business days after Hanjin acceptance.

View all details for Busan / Ulsan / Gyeongnam

Primary Service Type	Domestic parcel
Average Delivery Days	Average about 2 business days; island and port congestion routes may differ.
Last-Mile Partner / Handoff Carrier	Hanjin destination terminal and local courier.
Customs & Clearance Tips	International cargo routed through ports can show longer document and release gaps.

Daegu / Gyeongbuk

Commonly 1–4 business days after Hanjin acceptance.

View all details for Daegu / Gyeongbuk

Primary Service Type	Domestic parcel
Average Delivery Days	Average about 2 business days; rural addresses may require an additional delivery cycle.
Last-Mile Partner / Handoff Carrier	Hanjin local delivery office or agency.
Customs & Clearance Tips	No customs for domestic moves; imported items may require recipient identification and tax handling before transfer.

Daejeon / Chungcheong

Commonly 1–3 business days after Hanjin acceptance.

View all details for Daejeon / Chungcheong

Primary Service Type	Domestic parcel
Average Delivery Days	Average about 1–2 business days because of central trunk connectivity.
Last-Mile Partner / Handoff Carrier	Hanjin terminal and local courier.
Customs & Clearance Tips	Confirm import release and domestic injection scan before escalating a cross-border parcel.

Gwangju / Jeolla

Commonly 1–4 business days after Hanjin acceptance.

View all details for Gwangju / Jeolla

Primary Service Type	Domestic parcel
Average Delivery Days	Average about 2 business days; remote county routes may vary.
Last-Mile Partner / Handoff Carrier	Hanjin local delivery office or contracted courier.
Customs & Clearance Tips	For imported food, cosmetics or electronics, customs and product restrictions can delay domestic handoff.

Gangwon-do

Commonly 2–5 business days after Hanjin acceptance.

View all details for Gangwon-do

Primary Service Type	Domestic parcel
Average Delivery Days	Average about 2–3 business days; mountain weather can add time.
Last-Mile Partner / Handoff Carrier	Hanjin regional delivery network.
Customs & Clearance Tips	Customs is not relevant after domestic release; weather and route distance are larger factors.

Jeju

Commonly 2–6 business days after Hanjin acceptance.

View all details for Jeju

Primary Service Type	Domestic parcel with island line-haul
Average Delivery Days	Average about 3 business days; flight, ferry, weather and island operations can extend delivery.
Last-Mile Partner / Handoff Carrier	Hanjin island delivery network.
Customs & Clearance Tips	No customs for domestic Parcels, but island transport adds a line-haul dependency.

The regional estimates above are operational planning ranges, not Hanjin guarantees. For international Parcels, actual time is driven by route, customs release, recipient identification, tax payment, partner handoff and domestic injection.

Common Tracking Problems and Solutions

Most Hanjin tracking problems can be solved by identifying the latest responsible party: seller before pickup, Hanjin after acceptance, customs during import review, or local delivery office during final delivery.

Problem & Solution

Problem/status shown

Likely cause

Number invalid or not found

Wrong identifier, not yet activated, carrier misidentified or seller has not transmitted waybill data.

View all details for invalid number

Check first	Remove spaces and hyphens; compare with label or seller notice.
Immediate action	Try official Hanjin tracking and 17TRACK carrier detection.
When to escalate	Escalate to the seller if shipment was marked shipped but no carrier waybill is available.
Who to contact	Seller first; Hanjin after a valid waybill exists.

Label created but no pickup

Electronic data was created before physical handoff.

View all details for label created

Check first	Look for accepted, picked up or terminal arrival events.
Immediate action	Wait for the pickup cycle; ask the seller if the handoff date is unclear.
When to escalate	Escalate when the seller cannot provide proof of handoff.
Who to contact	Seller or shipper.

Long time no update or stuck in transit

Line-haul movement, missed scan, terminal congestion, weather or route delay.

View all details for stuck in transit

Check first	Check latest scan location, domestic region, weekend and holiday calendar.
Immediate action	Continue monitoring if the shipment is within the route estimate.
When to escalate	Escalate after the route is clearly outside normal delivery expectation or if Hanjin posts an exception.
Who to contact	Hanjin customer service for accepted Parcels; seller for unaccepted Parcels.

Shipping partner handoff pending

A partner or forwarder has data, but Hanjin may not yet have physical custody.

View all details for partner handoff pending

Check first	Look for first Hanjin acceptance or domestic terminal scan.
Immediate action	Track both the partner number and Hanjin waybill if both are shown.
When to escalate	Escalate to the seller or forwarder if handoff never occurs.
Who to contact	Seller, origin forwarder or partner carrier before Hanjin custody.

Customs hold

Import documents, tax, ID, restricted item review or broker processing is pending.

View all details for customs hold

Check first	Check messages from seller, broker, customs or Hanjin regarding ID, invoice or tax.
Immediate action	Provide requested documents through the official channel only.
When to escalate	Escalate if documents were submitted but no release or request update appears.
Who to contact	Broker, seller, customs contact or Hanjin support depending on who requested documents.

Delivered but not received

Delivered to locker, guard desk, family member, neighbor, safe place or wrong location.

View all details for delivered but not received

Check first	Door, mailbox area, parcel locker, front desk, household members, neighbors and delivery photo or proof if available.
Immediate action	Contact the local Hanjin office or seller quickly with waybill, delivery address and time of scan.
When to escalate	Escalate if proof conflicts with your address or the parcel cannot be located after local checks.
Who to contact	Hanjin for delivery record; seller or merchant for replacement or refund policy.

Lost, damaged or missing contents

Network loss, damage in transit, insufficient packaging or contents discrepancy.

View all details for lost or damaged shipment

Check first	Keep packaging, take photos, save invoice, compare weight and contents, and capture tracking history.
Immediate action	Notify the seller and Hanjin as soon as possible through official channels.
When to escalate	Escalate according to official claim or shipper contract deadlines.
Who to contact	Usually the shipper or account holder files the transport claim; buyers also contact the merchant for ecommerce remedies.

International Shipping Customs and Carrier Handoffs

For cross-border Hanjin shipments, tracking may combine origin-side logistics, export movement, customs, broker processing, domestic injection and final Hanjin delivery. A handoff has three separate moments: electronic pre-alert, physical transfer and first receiving scan.

International Flow

Stage

Physical custodian/responsible entity

Seller label and pre-alert

Merchant, warehouse, origin carrier or forwarder.

View all details for seller pre-alert

Typical tracking event	Shipment information received or waybill registered.
What is happening	Data exists before physical transport is confirmed.
Can the tracking number change?	Yes; a partner reference may later map to a Hanjin waybill.
Normal visibility gap	Until pickup or export processing.
What the customer should do	Ask the seller for the carrier waybill if only an order number is shown.

Export processing and line-haul

Origin carrier, forwarder, airline, port operator or consolidator.

View all details for export and line-haul

Typical tracking event	Departed origin, export customs, airline departure or arrived destination country.
What is happening	The parcel is consolidated, exported and transported to Korea or another destination.
Can the tracking number change?	Yes, especially after import when a domestic waybill is assigned.
Normal visibility gap	Several days can pass between export departure and import scan.
What the customer should do	Monitor both origin and destination numbers if available.

Import customs and broker review

Customs authority, broker, consignee and sometimes Hanjin logistics unit.

View all details for import customs

Typical tracking event	Customs inspection, clearance processing, documents required or released.
What is happening	Authorities review invoice, item description, tax, restricted goods and recipient identity where required.
Can the tracking number change?	Usually no for customs record, but domestic delivery may use a mapped waybill.
Normal visibility gap	No fixed clearance time should be promised.
What the customer should do	Respond only through official broker, customs or carrier channels when documents are requested.

Domestic injection and final delivery

Hanjin terminal, local delivery office or contracted courier.

View all details for domestic injection

Typical tracking event	Received by Hanjin, arrived terminal, out for delivery or delivered.
What is happening	After customs release and domestic handoff, Hanjin handles final-mile movement.
Can the tracking number change?	Yes; a Hanjin waybill may appear as the last-mile identifier.
Normal visibility gap	Gap may occur between release and first domestic sorting scan.
What the customer should do	Use Hanjin tracking once a Hanjin acceptance or terminal event appears.

Delivery Management and Post-shipment Options

Post-shipment changes for Hanjin depend on whether the parcel has been accepted, whether the requester is the shipper or recipient, and whether the local delivery office can safely change the route before final delivery.

Delivery Management

Option

Who can request

Address or contact correction

Often the shipper or merchant; recipient may provide contact details where accepted.

View all details for address correction

Eligibility	Before final delivery or return; depends on local office and shipper authorization.
Deadline/available stage	As early as possible after the incorrect address is discovered.
Fee	Not publicly confirmed; contract or service terms may apply.
Guaranteed?	No; route changes are not guaranteed after dispatch.
Official action link	Hanjin official website

Redelivery or failed-attempt follow-up

Recipient, local delivery office or sender depending on the failed-attempt reason.

View all details for redelivery

Eligibility	Available when the parcel is still at a delivery office or courier route and not returned.
Deadline/available stage	Immediately after failed attempt or customer contact request.
Fee	Not publicly confirmed for all services.
Guaranteed?	No; depends on courier schedule and address accessibility.
Official action link	Hanjin waybill tracking

Pickup or safe-place instruction

Recipient where local courier process permits; sender if contract controls delivery options.

View all details for pickup or safe-place instruction

Eligibility	Depends on parcel type, proof requirement, building access and local office rules.
Deadline/available stage	Before final delivery scan.
Fee	Not publicly confirmed for all services.
Guaranteed?	No; courier safety and service terms prevail.
Official action link	Hanjin customer support

Lost Damaged Claims Insurance and Refunds

A Hanjin tracking inquiry, carrier damage investigation, insurance claim, postage adjustment and ecommerce refund are separate processes. Keep the packaging and evidence until the responsible carrier, seller or insurer closes the case.

Claims and Refunds

Process

Use when

Tracking inquiry

Use when scans are delayed, unclear or contradictory.

View all details for tracking inquiry

Who files	Recipient, sender or merchant with a valid waybill.
Earliest/latest filing time	After a valid Hanjin waybill exists and the route appears outside normal progress; exact deadlines depend on service terms.
Required evidence	Waybill, ship date, origin, destination, last scan and contact information.
Possible outcome	Location check, status explanation, delivery-office follow-up or request for more information.
Official link	Hanjin official support

Loss or damage claim

Use when the parcel is confirmed lost, damaged or missing contents.

View all details for loss or damage claim

Who files	Usually the shipper, account holder or party specified in the Hanjin service contract.
Earliest/latest filing time	Follow current Hanjin terms or shipper contract; no universal public deadline is stated here.
Required evidence	Waybill, value proof, photos, packaging, contents description, invoice and damage report.
Possible outcome	Investigation, compensation under terms, denial or request for additional evidence.
Official link	Hanjin official support

Marketplace refund or replacement

Use when you bought from an online seller and need buyer protection.

View all details for marketplace refund

Who files	Buyer files through the marketplace or seller; seller may file the carrier claim separately.
Earliest/latest filing time	Follow the marketplace buyer protection window and seller policy.
Required evidence	Order number, Hanjin waybill, screenshots, photos, delivery proof conflict and messages.
Possible outcome	Refund, replacement, seller investigation or carrier claim by shipper.
Official link	Use the marketplace or seller order page; 17TRACK cannot issue ecommerce refunds.

Shipping Restrictions and Special Handling

Restrictions affect whether Hanjin can accept, transport, clear or deliver a shipment. This summary is not a complete legal rule; always verify current Hanjin terms, customs rules and product-specific regulations before shipping.

Shipping Restrictions

Customer Service

Contact Hanjin with the waybill number, sender name, recipient name, phone number, full address, shipment date, latest scan, item description, value proof and photos if damage is involved.

Customer Service

Channel

Verified contact/link

Official website

https://www.hanjin.co.kr/

View all details for official website

Best for	Company information, service pages, notices and access to customer support sections.
Region/language	South Korea; Korean-language pages are primary.
Hours and time zone	Website access is online; agent hours should be verified on the current support page.
Information to prepare	Waybill, sender, recipient, address and latest tracking event.
Important limitation	Website information may not replace contract-specific shipper support.

Waybill inquiry

Hanjin waybill inquiry

View all details for waybill inquiry

Best for	Checking scan history and confirming whether Hanjin has accepted or delivered the parcel.
Region/language	South Korea; Korean-language interface.
Hours and time zone	Online access; scan updates depend on operations.
Information to prepare	Waybill number exactly as printed or provided.
Important limitation	Cannot resolve refunds or claims without the appropriate shipper or support process.

Official customer center pages

Hanjin customer center via official site

View all details for official customer center

Best for	Delivery exception, address follow-up, service inquiry and complaint submission.
Region/language	Primarily Korean service channels; verify current language support.
Hours and time zone	Not repeated here because phone numbers and hours are volatile; verify on the official site before calling.
Information to prepare	Waybill, sender/recipient contact, address, photos, invoice and delivery proof issue.
Important limitation	Some actions require the shipper or account holder, not the recipient.

Ecommerce and Business Tracking

For merchants, Hanjin tracking is useful for WISMO support, delivery exception monitoring, buyer communication and proof-of-delivery checks. In multi-carrier ecommerce, distinguish consumer tracking pages, shipper portals, carrier APIs and 17TRACK multi-carrier API.

Developer/API Comparison

Option

Provider

Official Hanjin shipper integration

Hanjin

View all details for official Hanjin shipper integration

Carrier coverage	Hanjin services supported by the shipper’s contract or portal.
Primary use	Contract shipping, waybill creation, operational data exchange and account support.
Authentication	Contract or account-based; public endpoint details are not confirmed here.
Tracking/batch/webhook capability	Depends on contracted system access; public tracking API documentation was not confirmed.
Current developer documentation	Use the official Hanjin business contact or customer center for current integration access.
Migration/deprecation note	Do not reuse old unofficial endpoints without current Hanjin confirmation.

17TRACK API

17TRACK

View all details for 17TRACK API

Carrier coverage	Multi-carrier tracking, including supported Hanjin tracking where available.
Primary use	Batch registration, standardized tracking visibility, exception monitoring and ecommerce notifications.
Authentication	17token header with an API key.
Tracking/batch/webhook capability	Register tracking numbers and use 17TRACK API workflows according to current documentation.
Current developer documentation	17TRACK API documentation
Migration/deprecation note	Use the current v2.4 documentation and keep carrier code configurable if not confirmed.

FAQ

1. How do I track my Hanjin package?

Enter the Hanjin waybill number on the official Hanjin waybill inquiry page or track it with 17TRACK to view available carrier events.

2. Where can I find my Hanjin tracking number?

Look for the waybill number on the shipping label, sender receipt, ecommerce shipment email, marketplace logistics page or seller message.

3. What does a Hanjin tracking number look like?

Hanjin domestic waybills are commonly numeric, but the public site does not publish a complete universal numbering specification; use the official tracking page or 17TRACK to validate the number.

4. When will the first Hanjin tracking event appear?

The first meaningful event appears after Hanjin receives data or scans the physical parcel; label creation alone does not prove physical pickup.

5. Why is my Hanjin tracking not updating?

Hanjin tracking may pause during line-haul, terminal processing, customs review, holidays, weather disruption or partner handoff gaps.

6. How long does Hanjin delivery take?

Hanjin delivery time depends on origin, destination, service, cutoff, local delivery route and customs if cross-border; estimates are not guarantees unless stated by the service contract.

7. What should I do if Hanjin delivery failed?

Check whether the failure is address, access, absence, phone or customs related, then contact Hanjin or the seller quickly with the waybill and corrected details.

8. What if Hanjin shows delivered but I did not receive the parcel?

Check the door area, parcel locker, guard desk, family members, neighbors and delivery proof, then contact Hanjin and the seller if the parcel is still missing.

9. How do I report a lost or damaged Hanjin parcel?

Keep the packaging, take photos, save the invoice and waybill, then ask the shipper or merchant to start the appropriate Hanjin claim or investigation process.

10. How do I contact Hanjin customer service?

Use the official Hanjin website or waybill inquiry page and prepare the tracking number, sender, recipient, address, phone number and latest scan before contacting support.

11. Can Hanjin track a marketplace order number?

Hanjin normally tracks by waybill number, not by marketplace order number; ask the seller for the carrier waybill if the order ID does not work.

12. Why does 17TRACK show another carrier before Hanjin?

17TRACK may show the origin carrier, forwarder or customs partner before Hanjin because international shipments can change custody before final domestic delivery.

13. Does a Hanjin tracking event mean customs clearance is complete?

A customs or import event does not necessarily mean release is complete; wait for release, domestic injection or Hanjin terminal scans before expecting final delivery.

14. Can the Hanjin tracking number change after import?

Yes, a partner or forwarder number may be mapped to a Hanjin waybill after import or domestic injection, so track both numbers if the seller provides both.

15. Who can request a Hanjin address correction?

The shipper or merchant often controls address correction, while the recipient may provide contact or access details if Hanjin support accepts them.

16. Can businesses track Hanjin shipments through an API?

Businesses should use official Hanjin contract channels for carrier-specific integration or use 17TRACK API for multi-carrier tracking; a current public Hanjin tracking API endpoint is not confirmed here.

Tracking API

// 1. Hanjin official tracking API
// Current public official tracking API not confirmed.
// Use official Hanjin business support or contract integration channels for carrier-specific API access.

// 2. 17TRACK API
// Register a Hanjin tracking number with 17TRACK.
// CARRIER_CODE is left as a configurable placeholder because the current 17TRACK carrier code was not confirmed here.

POST https://api.17track.net/track/v2.4/register
Headers:
  17token: YourKey
  Content-Type: application/json

Body:
[
  {
    "number": "TRACKING_NUMBER",
    "carrier": "CARRIER_CODE"
  }
]