ELTA Courier Tracking

Please enter the ELTA Courier tracking number to check the latest shipping status.

TRACK

About ELTA Courier

ELTA Courier is the courier and express-delivery service of Hellenic Posts S.A. in Greece. The business provides domestic door-to-door delivery and international services, including Express Mail Service (EMS), Special Priority Mail (SPM), and Fast Parcel Cyprus (FPC). Its role can include collection in Greece, sorting, international postal exchange, and last-mile delivery through destination postal networks.

Field	Verified information
Official name	ELTA Courier service of Hellenic Posts S.A.
Official website	https://www.elta-courier.gr/
Carrier type	Greek courier, postal-service and express-delivery operator.
Primary region	Greece, with international delivery through postal and courier networks.
Tracking page	Track your shipment
Parent organization	Hellenic Posts S.A.; the courier company merged with Hellenic Posts in September 2024.
Network information	The official profile states more than 1,200 Greek touchpoints, more than 500,000 worldwide touchpoints, 2,500+ vehicles and motorcycles, and 20.5M transported items.

Carrier Entity Relationships

Entity	Relationship summary
Hellenic Posts S.A.	Hellenic Posts S.A. is the organization that now incorporates the former courier company and matters when the postal network or international exchange is involved.
DOOR-TO-DOOR	DOOR-TO-DOOR is ELTA Courier’s domestic service for courier shipments in Greece.
EMS, SPM and FPC	EMS and SPM are international services, while FPC is the dedicated service between Greece and Cyprus.
Destination postal operators	International items may be handed to the postal network in the destination country; a destination scan therefore does not mean that ELTA Courier remains the physical custodian.
17TRACK	17TRACK independently aggregates available tracking events and does not operate ELTA Courier transport or customer-service processes.

Quick Answer

Enter the shipment or tracking number from the ELTA Courier receipt, shipping label, or dispatch message on the official tracking page or in 17TRACK. If no result appears, first check that you entered a shipment number rather than an order number, remove spaces or punctuation, and allow time for the first acceptance scan.

Pro Tip: 17TRACK is an independent tracking platform. It cannot change an address, accelerate delivery, approve a refund, open a carrier investigation, or decide an ELTA Courier compensation claim.

How to Track ELTA Courier Packages

Use the official ELTA Courier tracker for carrier-side events, or use 17TRACK when the shipment has international handoffs or when several carriers are involved.

Copy the shipment number from the receipt, label, merchant dispatch email, or marketplace shipment page.
Enter it on the official ELTA Courier tracking page or in 17TRACK.
Compare the latest event with the shipment stage: acceptance, transit, customs or handoff, delivery attempt, delivery, pickup, or return.
If the number is rejected, confirm that it is not an order ID, reference ID, invoice number, or delivery-notice number. Ask the sender to verify the shipment number if necessary.

A label or electronic pre-advice can exist before ELTA Courier physically receives the item. The sender or merchant is the right first contact when no carrier acceptance scan exists; the recipient should contact ELTA Courier when a delivery attempt, local hold, or destination exception is shown.

Tracking Number Formats and Examples

ELTA Courier’s public pages identify tracking as an online service but do not publish one universal number grammar. International postal identifiers may be issued by the origin postal operator and later tracked by ELTA Courier or a destination postal operator. Prefixes alone should not be treated as a definitive service classification.

Tracking Number Format

Identifier family

Normalized pattern and use

Domestic shipment number

Use the shipment identifier printed on the Greek receipt or label; the official public material does not state a single fixed length or prefix.

View all details for domestic shipment numbers

Issued by	The identifier is assigned in the shipment-creation process used for the domestic service.
Where seen	Post Office or ELTA Courier receipt, label, and sender’s dispatch information.
Tracking scope	Domestic events depend on scans recorded in the ELTA Courier and Hellenic Posts network.
Example	Use a deliberately masked form such as ELTA #### ####; do not test a generated number as a real shipment.

International postal identifier

A UPU S10-style identifier may contain two letters, nine digits including a check digit, and a two-letter origin-country code, for example CP#########GR.

View all details for international postal identifiers

Issued by	The origin postal operator generally issues the S10 identifier; ELTA Courier tracking visibility does not prove that ELTA Courier issued it.
Where seen	International label, postal receipt, marketplace dispatch message, or destination postal tracking page.
Tracking scope	Events can continue across export processing, international exchange, customs, and destination delivery.
Normalization	Enter the letters and digits without spaces or hyphens when a tracking form rejects punctuation.

Order, reference or label identifier

Merchant order numbers, purchase references, and internal label IDs are not automatically carrier tracking numbers.

View all details for merchant references

Issued by	The seller, marketplace, warehouse, or shipping software may issue the reference.
Where seen	Order confirmation, invoice, account page, or dispatch email.
Action	Ask the merchant for the carrier shipment number if the reference does not work in tracking.

Tracking Statuses and Meanings

Tracking wording can differ by service and language. The practical interpretation depends on the latest scan and the party currently holding the shipment.

Status Quick Lookup

Status or stage

Meaning

Pre-shipment / label created

Shipment data may exist, but physical acceptance by ELTA Courier has not necessarily occurred.

View all details for pre-shipment status

Responsible party	Usually the sender, merchant, or shipping-partner process before carrier acceptance.
Next event	Acceptance or first processing scan after the item is handed over.
Action	Ask the sender to confirm handover if the status remains unchanged.

Accepted / in transit

A carrier or postal facility has recorded the shipment and it is moving through the network.

Customs or international handoff

The shipment is being processed for export, import, or transfer; arrival at customs or an exchange office is not the same as release.

Out for delivery / delivery attempt

The destination delivery operation is attempting delivery or has recorded an issue that may require recipient action.

Delivered / pickup

A delivery or collection scan was recorded. Check the delivery location, notice, recipient, or service point if the item is not in hand.

Exception / return

An address, access, customs, damage, refusal, or other operational issue may be delaying or redirecting the item.

Services and Delivery Times

The official service pages describe DOOR-TO-DOOR for Greece, EMS and SPM for international shipments, and FPC for Greece–Cyprus transport. Published delivery statements are indicative unless the applicable service terms say otherwise.

Service Comparison

Service	Best-known use
DOOR-TO-DOOR	Domestic courier delivery in Greece.
Express Mail Service (EMS)	International postal express shipments; up to 30 kg and maximum length 1.5 m under the stated general limits, with country-specific exceptions.
Special Priority Mail (SPM)	International service listed by ELTA Courier; check the current service terms and destination availability before posting.
Fast Parcel Cyprus (FPC)	Door-to-door shipments between Greece and Cyprus by air or sea.

Delivery Time

Service	Published delivery statement
FPC air transport	Delivery may be the next day; remote areas may take 2–3 business days.
FPC sea transport	Weekly movement is described: loading Wednesday and arrival in Cyprus Tuesday; remote areas may take 7–8 business days.
EMS and other international services	Delivery times are indicative and non-binding because delays may occur; customs, origin, destination and handoff affect the result.

Destination Country Delivery Times

Destination	Operational guidance
Cyprus	FPC air may be next day; sea transport is weekly, with the remote-area qualifications stated above.
European EMS destinations	EMS is listed for Austria, Belgium, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Czechia and the United Kingdom. No single fixed country-by-country delivery standard is stated on the public service page.
Asia-Pacific EMS destinations	EMS is listed for Australia, China, India, Indonesia, Japan, Malaysia, New Zealand, Philippines, Singapore, South Korea, Sri Lanka, Taiwan and Thailand. Customs and destination postal handoff can create visibility gaps.
Americas, Middle East and Africa	EMS is listed for Canada, Mexico, Brazil, Chile, Argentina, Costa Rica, Peru, Uruguay, Saudi Arabia, Jordan, Israel, South Africa, Kenya, Egypt and other destinations. Check country-specific acceptance and restrictions before dispatch.

The official EMS page describes the destination list and indicative nature of delivery times, rather than a guaranteed date for every country. Weekend schedules, remote delivery, customs, weather, peak periods, address quality and partner scans can change the practical delivery window.

Common Tracking Problems and Solutions

Start with the latest physical scan, not only the label status. The sender should lead a pre-shipment or commercial investigation; the recipient should act on local delivery, customs, or pickup instructions.

Problem & Solution

Problem or status	First practical action
Invalid number	Remove spaces, compare the receipt with the entered characters, and ask the sender to distinguish the shipment number from the order ID.
No events or label created	Ask the sender whether the parcel was physically handed over; electronic data does not prove acceptance.
Long transit gap	Check for customs or international handoff and contact the sender or ELTA Courier with the latest scan.
Address error or failed delivery	Contact ELTA Courier promptly; the FAQ states that an address change requires written sender notification by email.
Delivered but not received	Check the address, entrance, household members, building reception, neighbours and any delivery notice, then contact the local service point and sender.
Damage or missing contents	Photograph the package and contents, retain packaging, and submit the required reservation declaration promptly.
Return to sender	Ask the sender to confirm the reason for return and whether re-dispatch is possible.

International Shipping, Customs and Carrier Handoffs

EMS connects with more than 198 international postal networks according to the official service page. ELTA Courier may handle the Greek part of the journey while an origin or destination postal operator handles another stage.

International Flow

Stage	What the scan usually represents
Origin acceptance	The origin operator or ELTA Courier records receipt and begins processing.
Export and line-haul	Sorting, security, export processing and transport toward the destination country occur; scans may be intermittent.
Destination customs	The destination authority may assess declarations, taxes, permits or restrictions. Arrival is not release.
Partner handoff and last mile	A destination postal or delivery operator receives the item and performs local delivery; the original number may continue to be used.

Pro Tip: Do not interpret “arrival at exchange office” as customs release. Import documentation, taxes and recipient instructions are governed by the destination country.

Delivery Management and Post-shipment Options

Available delivery actions depend on the service, destination and shipment stage. Contact the carrier or local service point rather than assuming that 17TRACK can modify delivery.

Option	Verified operational guidance
Sender-requested address change	The ELTA Courier FAQ says a recipient-address change may be made following written notification from the sender to customerservice@ELTA Courier.gr.
Store or service-point contact	Use the official store network to identify the serving point; local opening hours can differ.
Door pickup	The official site states that customers can call to request collection from their premises.

Lost, Damaged, Claims, Insurance and Refunds

A tracking inquiry, a damage reservation, a compensation request, and a merchant refund are different processes. ELTA Courier’s FAQ directs claimants to the applicable service’s general terms and lists a dedicated compensation telephone line.

Process	Use and filing action
Damage reservation	For damage, destruction, or partial loss, the recipient should submit the reservation declaration within one business day after delivery, as stated on the contact page.
Compensation request	Eligibility depends on the service’s general terms; the official FAQ lists 2106073066 for the Compensation Department.
Domestic insurance	The FAQ states cover up to €50 for documents and €100 for parcels for qualifying domestic shipments, subject to the applicable terms.
Merchant refund	A marketplace or seller refund is a commercial decision and is not approved by 17TRACK or automatically triggered by a tracking event.

Shipping Restrictions and Special Handling

Restrictions differ by service and destination. The EMS page specifically warns about documents-only acceptance for the United States, medicines for the United Kingdom, alcohol, batteries, liquids, food and lithium-ion devices.

Category	Officially stated handling point
United States EMS	The EMS page states that only documents are accepted for the United States.
Batteries	Standalone batteries and battery-powered devices such as power banks are not transported under the stated EMS rules.
Alcohol and liquids	Alcoholic drinks are generally excluded; limited wine movement may apply under stated conditions, and permitted liquids require specified packaging.
Lithium-ion devices	The EMS page limits integrated lithium-ion devices to specified phones, tablets and laptops, one per shipment, for specified European destinations.

Customer Service

Channel	Verified contact
Customer Care	2106073000, charged at the applicable domestic rate; the contact page states Monday–Friday 08:00–18:00.
Shipment tracking assistance	210-6073005, option 3, for international shipment searches according to the EMS and FPC pages.
Email	info@ELTA Courier.gr; the FAQ also lists customercare@ELTA Courier.gr for complaints and service problems.
Contact form	Official contact form; select the relevant issue such as delay, loss, damage, or delivery problem.
Address	Leof. Ionias 200 & Iakovaton 61, 111 44 Athens, Greece.
Accessibility and stores	The FAQ states priority service at postal counters for people with disabilities; store hours may vary locally and should be checked with the relevant point.

Prepare the tracking number, posting date, sender and recipient address, service name, latest scan, contents description, value evidence, packaging details and photographs before escalating.

Ecommerce and Business Tracking

Merchants can use the consumer tracking page for individual checks and can use a multi-carrier platform when orders involve origin, ELTA Courier, and destination operators. A current public ELTA Courier developer API is not identified in the supplied official material, so businesses should request integration details directly from ELTA Courier.

Developer/API Comparison

Option

Provider

Official carrier integration

ELTA Courier / Hellenic Posts S.A.

View all details for official carrier integration

Primary use	Direct business integration, subject to the carrier’s commercial and technical arrangements.
Authentication	Request current requirements from ELTA Courier; a public authentication specification is not included in the supplied official pages.
Migration note	Do not rely on an old or undocumented endpoint without carrier confirmation.

17TRACK API

17TRACK

View all details for the 17TRACK API

Primary use	Multi-carrier tracking, normalized events, batch registration and shipment visibility across supported carriers.
Authentication	17token request header as specified in the current 17TRACK documentation.
Documentation	17TRACK API documentation.

FAQ

Basic FAQs

1. How do I track my ELTA Courier package?

Enter the shipment number on the official ELTA Courier tracking page or use 17TRACK to view available events.

2. Where can I find my ELTA Courier tracking number?

Look on the posting receipt, shipping label, merchant dispatch email, or marketplace shipment page.

3. What does an ELTA Courier tracking number look like?

ELTA Courier does not publish one universal public format; international postal items may use a UPU S10-style identifier.

4. When will the first ELTA Courier scan appear?

The first event appears after the shipment is accepted and scanned; label creation alone does not prove physical handover.

5. Why is my ELTA Courier tracking not updating?

A scan gap may occur during transport, customs, or an international handoff; ask the sender or carrier to investigate when the gap is prolonged.

6. How long does ELTA Courier delivery take?

FPC air service may arrive the next day, while remote areas may take 2–3 business days; international times are indicative and non-binding.

7. What should I do after an ELTA Courier delivery failure?

Review the latest event or notice, contact the serving store or Customer Care, and ask the sender to support any address correction.

8. What should I do if ELTA Courier says delivered but I have not received the parcel?

Check the entrance, household members, reception desk and neighbours, then contact the local delivery point and the sender with the tracking number.

9. How do I report a lost or damaged ELTA Courier shipment?

Contact ELTA Courier and use the applicable compensation process; retain packaging and evidence, and submit the damage reservation within the stated one-business-day period after delivery where applicable.

10. How can I contact ELTA Courier?

Call 2106073000, email info@ELTA Courier.gr, or use the official contact form; international shipment searches are directed to 210-6073005, option 3.

Expert FAQs

11. Does ELTA Courier issue every international number that it tracks?

No. An origin postal operator may issue a UPU S10 identifier, while ELTA Courier records Greek processing or handoff events for the same shipment.

12. Does arrival at a destination exchange office mean that customs is complete?

No. Exchange-office arrival and customs release are separate events, and the destination authority may still require documents, taxes, or other action.

13. What is the difference between an ELTA Courier estimate and a delivery guarantee?

The published international delivery statement is indicative and non-binding; it should not be treated as a guaranteed delivery date.

14. Can a marketplace buyer use an ELTA Courier order number for tracking?

Usually the buyer needs the carrier shipment number rather than the marketplace order reference; the seller should provide the correct identifier.

15. Does ELTA Courier offer a public tracking API?

A current public official API is not identified in the supplied official pages, so businesses should request current integration information directly from ELTA Courier.

Tracking API

// 1. ELTA Courier official tracking API
// Current public official tracking API not confirmed.

// 2. 17TRACK API
POST https://api.17track.net/track/v2.4/register
Headers:
  17token: YourKey
  Content-Type: application/json

Body:
[
  {
    "number": "TRACKING_NUMBER",
    "carrier": "CARRIER_CODE"
  }
]

// Confirm the current ELTA Courier carrier code in 17TRACK documentation
// before sending production requests.