Thailand Post Tracking

Please enter the Thailand Post tracking number to check the latest shipping status.

https://www.thailandpost.co.th/

TRACK

About Thailand Post

Thailand Post is Thailand’s national postal operator and provides postal and parcel services through Thailand and international postal exchanges. A shipment may show Thailand Post events when Thailand Post has accepted, processed, exported, or delivered the item; an origin postal operator, customs authority, or destination postal operator may control other stages.

Field	Verified information
Official name	Thailand Post
Official website	https://www.thailandpost.co.th/
Carrier type	National postal operator serving domestic and international postal traffic.
Primary region	Thailand, with international postal exchanges through destination-country postal networks.
Official tracking route	Use the tracking function provided through the official Thailand Post website.

Carrier Entity Relationships

Entity

Entity type

Thailand Post

Thailand Post operates postal acceptance, processing, delivery, and international postal handoff activities in the stages shown in its tracking system.

View all details for Thailand Post

Why it matters to tracking	A scan identifies a postal event, but it does not necessarily identify the party physically holding the item at every moment.
Official evidence	Thailand Post official website.

International destination postal operator

The destination postal operator may perform import processing and last-mile delivery after an international handoff.

View all details for international postal handoff

Why it matters to tracking	The same international identifier may continue to display events after handoff, while the physical custodian changes.
Official evidence	Universal Postal Union.

17TRACK

17TRACK aggregates available tracking events from Thailand Post and other carriers; it does not operate the shipment.

View all details for the 17TRACK relationship

Why it matters to tracking	17TRACK cannot change an address, release customs, approve a claim, issue a refund, or guarantee a delivery date.
Official evidence	17TRACK tracking platform.

Quick Answer

Enter the shipment’s tracking number—not the order number—on the official Thailand Post website or on 17TRACK. If no result appears, check the characters, remove spaces or hyphens, wait for the first acceptance scan, and ask the sender to confirm that the number belongs to Thailand Post. 17TRACK is an independent tracking platform and does not transport parcels or handle address changes, refunds, or claims.

How to Track Thailand Post Packages

The official Thailand Post tracking route is the primary source for carrier events. 17TRACK can combine available Thailand Post events with events from other postal or delivery operators.

Tracking steps

Route	Action
Official Thailand Post tracking	Open the official Thailand Post website, choose its tracking function, enter the tracking number, and review the latest event and destination information.
17TRACK tracking	Open 17TRACK, submit the tracking number, and compare the available carrier events and handoff information.
No tracking number	Contact the seller or sender. An order number, payment reference, label number, or delivery notice is not automatically a postal tracking number.
Number not active	A label or electronic pre-advice may exist before Thailand Post receives and scans the physical item. Ask the sender to verify dispatch and acceptance.

Tracking Number Format

Identifier family

Normalized pattern

International postal identifier

Two letters + eight digits + check digit + two-letter country code, for example AA## ###### #TH.

View all details for international postal identifiers

Issued by	The origin postal operator generally issues the identifier under the UPU S10 system; the ending country code identifies the issuing postal administration, not necessarily the final delivery country.
Typical use	International registered, parcel, tracked, or express postal traffic, where the selected service supports tracking.
Who sees it and where	The sender may see it on the receipt or label; the buyer may receive it in a dispatch email or marketplace order page; postal operators may continue using it after handoff.
Tracking scope	Visibility depends on scans exchanged between Thailand Post, customs, and the destination postal operator.
Caveat	A prefix alone cannot reliably identify the service. Enter the complete identifier in official tracking or 17TRACK.

Domestic or service-specific identifier

A carrier-issued numeric or alphanumeric identifier shown on a Thailand Post receipt or label.

View all details for domestic identifiers

Issued by	Thailand Post or a booking channel acting for the sender, depending on the product and label.
Typical use	Domestic parcels, documents, commercial shipments, or return shipments.
Who sees it and where	Consumers usually find it on a counter receipt, label, dispatch message, or seller order page.
Tracking scope	Tracking begins when the identifier is accepted into the relevant postal workflow and scans are available.
Caveat	Order IDs and merchant references are not substitutes for the postal tracking identifier.

Partner or last-mile identifier

A second identifier supplied by an origin platform, destination postal operator, or delivery partner.

View all details for partner identifiers

Issued by	The partner or destination operator, rather than necessarily Thailand Post.
Typical use	International handoff, consolidated freight, marketplace logistics, or local delivery.
Who sees it and where	The seller may show it alongside the original number; the destination operator may use it for local delivery.
Tracking scope	It may provide additional last-mile events, but it may not be searchable before physical handoff.
Caveat	Thailand Post tracking a partner-issued number does not prove Thailand Post issued that number.

Common Tracking Problems and Solutions

A tracking message describes the latest available scan, not necessarily the parcel’s exact current location. The sender should normally lead delivery investigations and commercial remedies, while the recipient can check local delivery instructions and customs requests.

Problem & Solution

Problem/status shown

Likely cause and first action

Invalid number

Check every character and remove spaces or hyphens; ask the sender to confirm the carrier and identifier type.

View all details for an invalid number

When to escalate	Escalate to the seller or sender when the number remains invalid after careful re-entry.
Who to contact	The sender first, followed by Thailand Post through its official contact route when the sender confirms Thailand Post acceptance.

No events or label created

Electronic data may have been created before physical acceptance. Request proof of dispatch and wait for an acceptance scan.

View all details for a missing first scan

When to escalate	Use the sender’s dispatch evidence and the official tracking route when the seller’s stated dispatch period has passed.
Who to contact	The sender or merchant controls the shipment contract and can request a carrier inquiry where permitted.

Long gap, customs hold, or in transit

The parcel may be moving between facilities, awaiting customs processing, or waiting for an exchanged scan. Check customs messages and destination-postal tracking.

View all details for an international tracking gap

When to escalate	Escalate when the destination authority, postal operator, or sender requests information, or when the applicable service inquiry process permits a request.
Who to contact	Contact the sender for a formal inquiry; contact customs or the destination postal operator when their notice specifically directs the recipient to do so.

Delivered but not received

Check the delivery location, household members, building reception, neighbours, and any delivery image or proof available through the responsible postal operator.

View all details for delivered but not received

When to escalate	Contact the local delivery office or destination postal operator promptly, then ask the sender to open an inquiry.
Who to contact	The delivery operator can check delivery records; the sender or merchant normally handles a postal claim or replacement decision.

Address, failed delivery, return, loss, or damage

Do not assume 17TRACK can alter delivery. Preserve labels, packaging, photographs, invoices, and tracking events, and ask the sender to use the applicable official inquiry or claim process.

View all details for delivery exceptions and claims

When to escalate	Use the service-specific deadline and eligibility rules published by the responsible postal operator or the sender’s shipping contract.
Who to contact	The sender, merchant, Thailand Post, destination postal operator, or customs office, depending on the latest event and requested action.

Tracking API

17TRACK API reference

// Thailand Post official public tracking API:
// Current public official tracking API not confirmed.
//
// 17TRACK API: register a tracking number
// Confirm the current Thailand Post carrier code in 17TRACK documentation
// before replacing CARRIER_CODE.
POST https://api.17track.net/track/v2.4/register
Headers:
  17token: YourKey
  Content-Type: application/json

Body:
[
  {
    "number": "TRACKING_NUMBER",
    "carrier": "CARRIER_CODE"
  }
]