Sending Tracking
Please enter the Sending tracking number to check the latest shipping status.
About Sending
Sending is an urgent transportation and logistics company serving Spain and Portugal, with additional stated coverage for Andorra, Ceuta, Melilla, the Canary Islands, the Balearic Islands and the Azores. Sending combines transport, logistics, e-commerce fulfilment and last-mile delivery for business customers.
| Fact | Confirmed information |
|---|---|
| Official name | Sending |
| Official website | https://www.sending.es/en/ |
| Carrier type | Urgent transport, logistics, e-commerce and last-mile delivery provider. |
| Primary region | Spain and Portugal, with stated service coverage extending to Andorra, Ceuta, Melilla and selected Atlantic and Mediterranean islands. |
| Official tracking entry | Sending website — Locate Your Shipment |
| Network indicators | Sending states that its network includes more than 130 branches, 4,500 delivery points, 14 exchange platforms and 1,510 last-mile distribution routes. |
Carrier Entity Relationships
| Entity | Entity type | ||||||
|---|---|---|---|---|---|---|---|
| Sending | Sending is the carrier and logistics provider described by the official website. | ||||||
View all details for Sending
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| Transport services | Sending provides transport services with vehicle monitoring and delivery traceability. | ||||||
View all details for Sending transport services
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| 17TRACK | 17TRACK is an independent tracking platform that may aggregate available events from supported carriers. | ||||||
View all details for the 17TRACK relationship
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Quick Answer
Enter the shipment tracking number supplied by the sender or shown on the delivery label into Sending’s “Locate Your Shipment” area or into 17TRACK. If no result appears, first remove spaces or punctuation, verify that you are using a tracking number rather than an order number, and ask the seller to confirm that the parcel was physically handed to Sending.
How to Track Sending Packages
Use the official Sending tracking entry for carrier-specific information, or use 17TRACK when you need a consolidated view across carriers. The number normally comes from a sender receipt, shipping label, dispatch email or marketplace shipment page.
| Route | Steps |
|---|---|
| Official Sending tracking | Open Sending’s website, choose “Locate Your Shipment,” enter the shipment identifier, and review the latest event and delivery information. |
| 17TRACK tracking | Open 17TRACK, enter the identifier, allow carrier recognition or select Sending where supported, and compare the event timeline with the seller’s dispatch information. |
| Business workflow | Keep the merchant order ID separate from the carrier tracking number; submit the carrier identifier to a tracking system and retain the order ID for customer-service matching. |
- Check the receipt, label, dispatch email or marketplace shipment page.
- Copy the complete identifier without adding an order number.
- If the number is rejected, try the official page and 17TRACK separately.
- If both show no event, ask the sender for the handover date and the correct identifier.
Services and Delivery Times
Sending’s official English pages describe transport, logistics and e-commerce solutions rather than a public consumer service catalogue with universal product-by-product transit standards. The clearest published coverage statement is delivery within 24 hours throughout Spain and Portugal for shipments originating in Europe and the Iberian Peninsula.
Service Comparison
| Service | Best for | ||||||
|---|---|---|---|---|---|---|---|
| Transport | Urgent business shipments and controlled delivery operations. | ||||||
View all details for Sending transport
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| Logistics | Storage, packaging, order preparation, transport and reverse logistics. | ||||||
View all details for Sending logistics
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| E-commerce | Recipient interaction, delivery scheduling and reverse logistics for online orders. | ||||||
View all details for Sending e-commerce
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Delivery Time
| Service or route | Published delivery standard | ||||||
|---|---|---|---|---|---|---|---|
| Spain and Portugal deliveries from Europe or the Iberian Peninsula | Sending states that it manages delivery within 24 hours throughout Spain and Portugal. | ||||||
View all details for Sending 24-hour coverage
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Destination Country Delivery Times
| Destination country or region | Published timing | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Spain | Within 24 hours is stated for covered shipments from Europe and the Iberian Peninsula. | ||||||||
View all details for Spain delivery
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| Portugal | Within 24 hours is stated for covered shipments from Europe and the Iberian Peninsula. | ||||||||
View all details for Portugal delivery
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Sending also states coverage for Andorra, Ceuta, Melilla, the Canary Islands, the Balearic Islands and the Azores. The cited material does not provide a separate country-by-country average for those destinations; request the applicable route commitment from Sending or the merchant.
Tracking Statuses and Meanings
Tracking wording can vary by service and integration. The lifecycle below explains how to interpret common events without treating an electronic label, a vehicle position or a delivery estimate as proof of physical acceptance or delivery.
Status Quick Lookup
| Status | What it means | ||||||
|---|---|---|---|---|---|---|---|
| Label created / pre-advice | Shipment data may have been created before the parcel reaches a Sending facility. | ||||||
View all details for label created status
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| Accepted / collected | A carrier scan indicates that Sending or an authorised operational point has received the shipment. | ||||||
| In transit | The shipment is moving through sorting, exchange platforms or a transport route. | ||||||
| Out for delivery | The parcel has entered a delivery route and is scheduled for a delivery attempt. | ||||||
| Delivered | A delivery event has been recorded; check the delivery location and recipient information if the parcel is not visible. | ||||||
| Exception / failed attempt | A delivery or transport condition requires resolution, such as access, address or recipient availability. | ||||||
| Returned to sender | The shipment is moving back after an unsuccessful delivery or another return decision. | ||||||
Common Tracking Problems and Solutions
Start with the latest scan and the party that controls the next step. The merchant or sender normally has the strongest position for shipment enquiries, delivery changes and commercial refunds.
Problem & Solution
| Problem or status shown | Check first | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Invalid number | Compare the identifier with the label or dispatch email and remove spaces or punctuation. | ||||||||
View all details for an invalid Sending number
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| No update after dispatch | Check whether the first physical acceptance scan has occurred. | ||||||||
| Long in transit | Review the last facility or route event and ask the sender to investigate the shipment. | ||||||||
| Delivery exception or failed attempt | Check address accuracy, access instructions, recipient availability and any delivery message. | ||||||||
| Delivered but not received | Check the entrance, safe place, household members, reception desk and neighbours, then ask the sender or Sending for delivery evidence. | ||||||||
| Lost or damaged shipment | Preserve packaging and contents, record photographs, and ask the sender to start the applicable carrier investigation or claim. | ||||||||
| Return to sender | Ask the merchant why the return was triggered and confirm whether a new dispatch is required. | ||||||||
International Shipping and Handoffs
Sending’s published service information focuses on Spain, Portugal and nearby territories. For an international shipment, the visible tracking record may contain events from the origin operator, Sending and a destination delivery organisation. Arrival in a territory or exchange facility is not the same as customs release.
International Flow
| Stage | Typical event | ||||||
|---|---|---|---|---|---|---|---|
| Origin preparation | The sender creates shipment data, prepares the parcel and provides the identifier. | ||||||
View all details for origin preparation
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| Sending transport and sorting | Sending moves the shipment through its distribution and exchange network. | ||||||
| Cross-border movement | The shipment may move by road, air or sea depending on the route and territory. | ||||||
| Customs or authority processing | Documents, duties or taxes may be requested according to the destination rules. | ||||||
| Destination delivery | The responsible delivery network completes the local route, attempt, pickup or return. | ||||||
Delivery Management
Sending describes customised delivery management, recipient interaction and the ability to modify delivery conditions or the recipient in real time where the contracted service enables it.
| Option | Who can request | ||||||
|---|---|---|---|---|---|---|---|
| Delivery-time self-management | The recipient, where enabled by the Sending client’s e-commerce configuration. | ||||||
View all details for Sending delivery-time management
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| Recipient notification | The recipient receives the configured SMS notification. | ||||||
| Delivery-condition or recipient change | The sender or authorised customer account may request changes where Sending has enabled the capability. | ||||||
Customer Service
Sending describes multilingual customer service through web, email, mobile app, chatbot and telephone channels. Use the official website to select the appropriate contact route and provide the shipment identifier, sender and recipient details, dispatch date and latest scan.
| Channel | Verified contact or link |
|---|---|
| Shipment tracking | Sending website — Locate Your Shipment |
| Web contact | Sending About Us and contact page |
| Digital and telephone assistance | Sending describes web, email, app, chatbot and telephone customer-service channels in different languages. |
For a delivery issue, the recommended escalation order is: check the latest scan; contact the merchant or sender; then use the official Sending contact route with the tracking number, address, service information, shipment date and any delivery evidence. 17TRACK cannot change an address, start a carrier investigation or approve a refund.
Ecommerce and Business Tracking
Sending presents customised tracking and traceability for business profiles, including web tracking, SMS, email, mobile applications and chatbot interaction. A merchant can use these channels to reduce “where is my order” enquiries, while 17TRACK can provide a multi-carrier tracking layer when supported.
Developer/API Comparison
| Option | Provider | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| Carrier-integrated business tracking | Sending | ||||||||||
View all details for Sending business tracking
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| Multi-carrier API | 17TRACK | ||||||||||
View all details for the 17TRACK multi-carrier API
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FAQ
Basic FAQs
Enter the shipment tracking number on the official Sending website or use 17TRACK to view available events.
Look on the shipping label, sender receipt, dispatch email or marketplace shipment page; an order number is not necessarily the carrier identifier.
Sending’s cited public pages do not publish a universal number pattern, so use the complete identifier supplied by the sender rather than inferring a service from a prefix.
The first event appears after the shipment data is matched with an operational scan; label creation can precede physical handover.
The shipment may be between scans or awaiting handover; verify the number and ask the sender to confirm dispatch before escalating.
Sending states that covered deliveries throughout Spain and Portugal can be handled within 24 hours for shipments from Europe and the Iberian Peninsula.
Check the address and delivery instructions, review any notification, and contact the merchant or Sending through the configured service channel.
Check the entrance, safe place, household members, reception desk and neighbours, then request delivery evidence through the sender or Sending.
Preserve the packaging, photograph the damage and contact the sender, who can request the applicable investigation or claim.
Use the contact and service channels shown on the official Sending website, including web, email, app, chatbot or telephone routes described by Sending.
Expert FAQs
Yes. Sending describes urgent transport, a distribution network in Spain and Portugal, and last-mile distribution routes; the exact operating path depends on the contracted shipment.
It is a published coverage statement for Spain and Portugal shipments from Europe and the Iberian Peninsula, not a universal money-back guarantee stated in the cited page.
Sending’s e-commerce solution describes recipient interaction before and during delivery, selectable delivery periods where enabled, and an SMS notification approximately one hour before delivery.
No. Sending describes GPS monitoring for vehicles and delivery control, but delivery proof depends on the delivery event or evidence associated with the shipment.
The cited Sending pages describe customised digital tracking but do not specify a public endpoint, authentication scheme or webhook contract; business customers should request technical details from Sending.
No. 17TRACK displays available tracking information and cannot change delivery instructions, redirect a parcel, approve a claim or issue a refund.
Tracking API
// 1. Sending official tracking API
// Current public official tracking API not confirmed.
// 2. 17TRACK API
POST https://api.17track.net/track/v2.4/register
Headers:
17token: YourKey
Content-Type: application/json
Body:
[
{
"number": "TRACKING_NUMBER",
"carrier": "CARRIER_CODE"
}
]
// Confirm the current Sending carrier code in the 17TRACK carrier directory
// before production use. Do not infer the code from the brand name.
Sources & References
- Sending — Official English website. Sending
- Customer Experience — Transport, logistics and e-commerce services. Sending
- About Us — Sending company contact information. Sending
- 17TRACK API Documentation. 17TRACK
17TRACK is an independent tracking platform and is not affiliated with Sending.
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