Celeritas Seguimiento

Please enter the Celeritas tracking number to check the latest shipping status.

protection@celeritastransporte.comhttps://celeritastransporte.com/en/

TRACK

About Celeritas

Celeritas is a logistics partner focused on e-commerce shipping, returns, fulfilment and multi-carrier transport solutions in Spain and Portugal. Celeritas operates collection-point services and coordinates transport networks for online retailers; the carrier or agency shown in a shipment event may therefore be the network provider handling a particular transport leg.

Fact	Verified information
Official name	CELERITAS TRANSPORTE S.L.
Official website	https://celeritastransporte.com/en/
Carrier type	E-commerce logistics partner covering transport, last mile, returns and fulfilment services.
Primary region	Spain and Portugal, with international coverage through transport partners.
Tracking page	Celeritas order tracking
Operational network	Nearly 9,000 Celeritas Points in Spain and Portugal; fulfilment centres in Guadalajara and Zaragoza and an automated sorting centre in Madrid.

Carrier Entity Relationships

Entity	Relationship summary
CELERITAS TRANSPORTE S.L.	CELERITAS TRANSPORTE S.L. is the legal entity named on the official website and provides e-commerce logistics solutions.
Celeritas Points	Celeritas Points are collection and return locations in Spain and Portugal; a parcel becoming available there is a pickup event, not necessarily a home-delivery event.
GLS, SEUR / DPD and FEDEX	Celeritas identifies these international transport partners on its fulfilment page; the partner may handle a particular international transport leg.
Celeritas tracking page	The official tracking page accepts a shipping number or identifier and displays the available order status.
17TRACK	17TRACK is an independent platform that aggregates available events and does not operate Celeritas transport or customer-service workflows.

Quick Answer

Enter the shipping number or identifier supplied by the retailer on the official Celeritas tracking page, or enter it in 17TRACK. If no result appears, first check that you used the shipment identifier rather than the order number, remove accidental spaces, and ask the seller whether the label has been handed to the transport network. 17TRACK cannot change an address, arrange delivery, approve a refund or decide a claim.

How to Track Celeritas Packages

Use the official Celeritas order-management page for Celeritas operational support, and use 17TRACK when you need a consolidated view across transport providers.

Path	Steps and identifier guidance
Official Celeritas tracking	Open the tracking page, enter the shipping number or identifier, submit the query, and use the order-management options when the shipment is in the Celeritas delivery flow.
17TRACK tracking	Enter the shipment number, allow carrier recognition, review the latest event and compare the event location with the delivery country. A marketplace order number may not be traceable.
Where to find the number	Check the retailer’s dispatch email, order page, shipping label or transport receipt. A reference number and a tracking number are not automatically the same identifier.
No first scan	The label may have been created before physical handover. The sender should confirm collection and the correct identifier with the retailer or fulfilment operator.

Tracking Number Formats and Examples

Celeritas’ public tracking entry accepts a shipping number or identifier rather than publishing one universal number format. The identifier may be created by Celeritas, a retailer, a warehouse or a transport partner. A number that can be queried through Celeritas does not necessarily mean that Celeritas issued it.

Tracking Number Format

Identifier family

Normalized pattern and use

Shipment number

Use the exact shipping number shown by the retailer or Celeritas. Preserve letters and digits; a safely redacted example is CEL-####-####.

View all details for Celeritas shipment numbers

Issued by	The identifier may originate in the Celeritas workflow, a retailer or a connected transport network.
Where seen	Marketplace dispatch messages, retailer order pages, labels and shipment communications.
Tracking scope	Visibility depends on the shipment leg and on the transport provider supplying events to the tracking system.
Caveat	Do not infer a service, country or responsible carrier from a prefix alone; verify through the official page or automatic carrier recognition.

Order or merchant reference

A retailer order reference identifies the purchase; it may not identify a physical parcel and should not replace the shipping number unless Celeritas explicitly accepts it.

Partner or last-mile identifier

A connected transport provider may create a second identifier for a later leg. Keep both numbers and submit the one shown in the latest carrier communication.

Tracking Statuses and Meanings

Tracking events describe a scan or data update, not necessarily a change of legal ownership. “Label created” is different from physical acceptance, and a partner event is different from a Celeritas Point arrival.

Status Quick Lookup

Status	Meaning and next action
Label or shipment registered	Shipment data exists but physical acceptance may not have occurred; the sender should verify handover if the status remains unchanged.
In transit	The parcel is moving through the assigned transport network; wait for the next processing or delivery scan.
Out for delivery	The last-mile route has been assigned; check delivery instructions and remain available at the address.
Available at Celeritas Point	The parcel has reached the selected collection point; use the notification and PIN instructions before collection.
Delivered	A delivery scan was recorded; check the address, household, reception desk or collection location if the parcel is missing.
Exception or failed delivery	The planned delivery needs intervention; use Celeritas order management for a new delivery date or address request where offered.
Return initiated	The parcel is being routed back or a return collection is being managed; the buyer should coordinate with the retailer.

Services and Delivery Times

Celeritas selects and manages different transport networks for e-commerce customers. Its public service pages describe transport and last mile, returns, fulfilment and international transport through partners, but do not publish one universal delivery promise for every route.

Service Comparison

Service	Best for
Transport and last mile	Business shipments requiring a selected domestic or international transport network.
Celeritas Returns	E-commerce returns through Celeritas Points, digital-label workflows, home collection and selected Citibox returns.
Fulfilment and 3PL	Multichannel B2C and B2B storage, picking, packing and dispatch operations.

Delivery Time

Service	Published delivery information
Domestic peninsula fulfilment	The official fulfilment page states that shipments can reach any part of the peninsula in 24 hours; the applicable service, cut-off and route must be confirmed by the contracting customer.
International partner transport	Delivery depends on origin, destination, selected partner, customs and last-mile operations; the public page does not state a single global standard.
Returns	Timing depends on the chosen return method, retailer workflow and collection or warehouse processing.

Destination Country Delivery Times

Destination region	Route guidance
Spain and Portugal	Celeritas Points and selected last-mile networks support domestic e-commerce delivery and returns; the retailer’s service selection determines the actual window.
Worldwide destinations	Celeritas states worldwide coverage through international transport partners, including GLS, SEUR / DPD and FEDEX; customs and destination-carrier handoff can affect visibility and delivery.

Pro Tip: Treat a retailer’s estimated delivery date as a route-specific estimate unless the shipping contract explicitly identifies a delivery guarantee.

Common Tracking Problems and Solutions

The fastest resolution normally starts with identifying whether the issue concerns data creation, transport, delivery, collection-point storage or a retailer return.

Problem & Solution

Problem/status shown	Likely cause and immediate action
Invalid number	The order reference may have been entered instead of the shipment identifier; copy the number from the dispatch message and ask the seller to validate it.
No tracking update	A scan or partner data feed may be pending; compare the official page with the retailer’s information before escalating.
Delivery exception	Review the delivery address and use the official order-management page to request a new date or address change where the shipment qualifies.
Delivered but not received	Check the entrance, safe place, household members, reception desk, neighbours and Celeritas Point; then contact the retailer with the tracking history.
Return not collected	Use the Celeritas order-management route for a return collection request and keep the order reference, contact details and collection comments ready.
PIN lost	Celeritas states that a PIN can be regenerated using the order reference; the regenerated PIN is sent to the phone or email used at purchase.
Parcel at point	Celeritas states that notification is sent by email or SMS and that the parcel remains available for 15 days; follow the notification before visiting.

International Shipping, Customs and Carrier Handoffs

Celeritas describes worldwide coverage through international transport partners. A partner may perform line-haul or destination delivery, so a Celeritas tracking result should be read together with the latest carrier and location event.

International Flow

Stage	What customers should understand
Origin fulfilment	The warehouse or merchant prepares the order and creates shipment data; preparation is not the same as carrier acceptance.
Transport partner handoff	A selected network may receive the parcel for line-haul or last mile; an electronic pre-alert does not prove physical handover.
Export and line haul	The parcel moves through origin processing and international transport, with visibility depending on partner scans.
Import customs	Customs may request data, payment or documentation. Arrival in a destination country does not by itself mean customs release.
Destination last mile	The destination partner or selected agency performs delivery or collection-point handling; the latest event identifies the practical next contact.

Delivery Management and Post-shipment Options

Celeritas’ order-management page provides recipient workflows for delivery problems, address changes, delivery-date changes, collection-point selection, PIN regeneration and order refusal.

Option	Who can request and when
Change delivery date or time	The recipient can request a preferred new date or morning/afternoon period through order management when the shipment is eligible.
Change address	The recipient can submit a new home address for Spain, Portugal or Andorra; the page excludes a Celeritas network establishment as the new delivery address.
Celeritas Point collection	The recipient can select a Celeritas Point where offered and use the notification and PIN instructions for collection.
Refuse or cancel order	The recipient can notify Celeritas, but a route already assigned may still produce a delivery attempt; refusal at the door can initiate return.

Lost, Damaged, Claims, Insurance and Refunds

A tracking enquiry, a retailer refund and a transport claim are separate processes. The buyer should normally notify the seller first, while the contracting shipper manages the transport relationship and supporting evidence.

Claims and Refunds

Process	Use when and first step
Tracking enquiry	Use when an event is unclear or a scan is missing; provide the identifier, order reference and latest event to Celeritas or the retailer.
Transport investigation	Use when the contracting party needs a carrier investigation; retain the label, invoice, contents description and packaging.
Retailer refund or replacement	Use when the purchase is missing, damaged or unsuitable; the seller controls the commercial remedy under the purchase terms.
Damage evidence	Photograph the outer packaging, label and contents before disposal, and follow the seller’s instructions for inspection or return.

Pro Tip: 17TRACK can display available tracking events, but it cannot approve Celeritas claims, issue postage refunds or compel a retailer to refund an order.

Shipping Restrictions and Special Handling

Shipment restrictions depend on the selected transport network, origin, destination and product. Confirm current rules with the contracting retailer or transport partner before dispatching batteries, liquids, food, medicines or other regulated goods.

Category	Practical handling guidance
Dangerous or hazardous goods	Obtain route-specific approval and packaging instructions before shipping; non-compliance can cause rejection or delay.
Batteries and liquids	Declare and pack according to the selected network’s rules; customs or transport screening can interrupt tracking.
Perishable or fragile contents	Use protective packaging and confirm whether the selected service accepts the item; damage evidence should be retained.
International goods	Accurate commercial and customs information is required; destination authorities may request tax or import documentation.

Customer Service

For a consumer order, begin with Celeritas order management or the retailer that created the shipment. Prepare the shipping number, order reference, delivery address, latest scan, service information and photographs when damage is involved.

Customer Service

Channel	Verified contact and best use
Order tracking	Official Celeritas tracking page; use the shipping number or identifier.
Order management	Celeritas order-management page; use it for delivery-date, address, return-collection, PIN and refusal workflows.
Data protection contact	[email protected] is identified on the official pages for data-protection matters, not as a parcel-tracking escalation channel.
Retailer or shipper	Best for a missing shipment, commercial refund, replacement, service selection or transport claim because the contracting party holds the shipment record.

Ecommerce and Business Tracking

Celeritas’ transport solution uses TMS technology to select and manage transport networks for e-commerce customers. Businesses should distinguish the consumer tracking page from a carrier integration and from a multi-carrier tracking platform.

Developer/API Comparison

Option

Provider

Celeritas business integration

Celeritas

View all details for Celeritas business integration

Carrier coverage	Celeritas manages a variety of transport networks selected for the customer’s service and package needs.
Primary use	Business shipping, fulfilment, transport planning and operational customer service.
Authentication	Business customers should obtain integration requirements from their Celeritas commercial contact.
Tracking capability	The public service pages describe TMS and customer-service operations; they do not specify a public batch or webhook contract.
Documentation	Celeritas Transport Solutions

17TRACK API

17TRACK

View all details for the 17TRACK API

Carrier coverage	Multi-carrier tracking coverage subject to the carrier and number being supported.
Primary use	Aggregated tracking for stores, marketplaces and operational exception monitoring.
Authentication	The documented registration request uses the 17token header.
Tracking capability	The documented endpoint supports shipment registration; consult the current documentation for the account’s available operations.
Documentation	17TRACK API documentation

FAQ

Basic FAQs

1. How do I track my Celeritas package?

Enter the shipping number or identifier on the official Celeritas website or use 17TRACK to view available shipment events.

2. Where can I find my Celeritas tracking number?

Look in the retailer’s dispatch email, order page, shipping label or transport receipt; ask the seller if the number is missing.

3. What does a Celeritas tracking number look like?

Celeritas accepts a shipping number or identifier, and the public page does not define one universal customer-facing pattern; use the exact identifier supplied for the order.

4. When will the first Celeritas tracking event appear?

The first event appears after shipment data is available and a transport scan is supplied; label creation alone does not prove physical acceptance.

5. Why is my Celeritas tracking not updating?

A collection, sorting or partner scan may be pending; verify the identifier on the official page and ask the retailer to confirm handover.

6. How long does Celeritas delivery take?

Timing depends on the selected network and route; Celeritas’ fulfilment page describes 24-hour peninsula reach for its applicable fulfilment operation, while international timing depends on partners and customs.

7. What should I do after a failed Celeritas delivery?

Use Celeritas order management to request a new delivery date or provide delivery information where the shipment is eligible.

8. What should I do if Celeritas says delivered but I have not received the parcel?

Check the entrance, safe place, household members, reception desk, neighbours and selected Celeritas Point, then contact the retailer with the delivery event.

9. How do I report a lost or damaged Celeritas shipment?

Notify the retailer or contracting shipper promptly, preserve packaging and collect the tracking number, invoice and photographs for the applicable investigation or claim.

10. How can I contact Celeritas about my order?

Use the official Celeritas order-management page for tracking, delivery changes, address requests, PIN issues and returns, and contact the retailer for commercial remedies.

Expert FAQs

11. Does Celeritas operate every transport leg?

No single Celeritas workflow should be assumed to operate every leg because Celeritas selects and manages multiple transport networks and lists international partners for worldwide coverage.

12. What is the difference between a Celeritas identifier and a retailer order reference?

A Celeritas tracking query uses a shipping number or identifier, while a retailer order reference identifies the purchase and may not identify the physical parcel.

13. What does a Celeritas Point notification mean?

It means the shipment has reached the selected collection point and Celeritas states that email or SMS notification provides collection information; the stated holding period is 15 days.

14. Can I change a Celeritas delivery address?

The official order-management page allows an eligible recipient to submit a new home address in Spain, Portugal or Andorra, but it excludes a Celeritas network establishment as the new address.

15. How does Celeritas handle international carrier handoffs?

Celeritas uses selected international transport partners, so an electronic pre-alert, physical handover and first receiving scan are separate events and the latest partner event identifies the practical custodian.

16. Does Celeritas publish a public tracking API?

The supplied Celeritas public pages describe TMS and transport-network management but do not publish a public tracking API contract; businesses should obtain integration requirements directly from Celeritas.

17. Can 17TRACK change my Celeritas delivery date or address?

No, 17TRACK only aggregates available tracking events; delivery changes must use Celeritas order management or the retailer’s operational channel.

Tracking API

// Celeritas official tracking API:
// Current public official tracking API not confirmed.
//
// 17TRACK API
// POST https://api.17track.net/track/v2.4/register
// Headers: 17token: YourKey
//          Content-Type: application/json
// CARRIER_CODE must be confirmed from current 17TRACK carrier documentation.
fetch("https://api.17track.net/track/v2.4/register", {
  method: "POST",
  headers: {
    "17token": "YourKey",
    "Content-Type": "application/json"
  },
  body: JSON.stringify([
    {
      "number": "TRACKING_NUMBER",
      "carrier": "CARRIER_CODE"
    }
  ])
});