Nova Poshta Tracking
Please enter the Nova Poshta tracking number to check the latest shipping status.
About Nova Poshta
Nova Poshta is a Ukrainian delivery company that transports documents, parcels and freight within Ukraine and offers shipments from Ukraine to countries worldwide. Its domestic network supports delivery to branches, parcel lockers and addresses. The official English site uses the name Nova Post in some navigation and service copy, while the supplied official tracking pages identify the Ukrainian brand as Nova Poshta; this page uses Nova Poshta consistently.
Carrier Overview
| Field | Verified information |
|---|---|
| Official website | Nova Poshta official website |
| Carrier type | Domestic parcel, document and freight delivery provider with international shipping services. |
| Primary region | Ukraine, with outbound delivery to countries worldwide. |
| Official tracking page | Track your parcel |
| Domestic delivery scope | Branches, parcel lockers and delivery to an address. |
Carrier Entity Relationships
| Entity | Relationship to Nova Poshta |
|---|---|
| Nova Poshta | Nova Poshta operates domestic delivery and international shipment services under its own brand. |
| Branches and parcel lockers | Branches and parcel lockers are official receiving and collection channels in the Nova Poshta network. |
| Official tracking website and smartphone app | Nova Poshta provides shipment tracking through its website and app, together with online service management. |
| Business account and API | Nova Poshta provides business customers with electronic waybills, shipment management and API integration. |
| International destination operators | An international shipment may require destination-country customs and last-mile handling after export from Ukraine; the official material describes worldwide delivery but does not assign one universal destination operator. |
| 17TRACK | 17TRACK is an independent tracking platform that can present available carrier events; it does not transport parcels or decide Nova Poshta claims. |
Quick Answer
Enter the Nova Poshta shipment identifier on the official tracking page, or enter it in 17TRACK for an independent multi-carrier view. Use the shipment or electronic waybill number rather than an order number. If no result appears, check the number character by character, allow time for the first acceptance scan, and confirm that the seller has handed the parcel to Nova Poshta.
How to Track Nova Poshta Packages
The official route is the Nova Poshta tracking page or smartphone app. A second route is 17TRACK, which can normalize available events from multiple carriers. The sender, marketplace or business account usually supplies the shipment number.
Tracking Routes
| Route | Action |
|---|---|
| Official website | Open the official tracking page, enter the shipment identifier and select Search. |
| Nova Poshta app | Use the official app to receive parcel notifications and manage available delivery services. |
| 17TRACK | Enter the shipment identifier and select Nova Poshta when automatic carrier recognition needs confirmation. |
| Business account or API | Business users can create electronic waybills, manage shipments and track shipment statuses through Nova Poshta integration tools. |
A tracking number identifies a shipment. An order number identifies a purchase, and a merchant reference identifies a seller’s internal record; neither should be substituted for the shipment identifier unless Nova Poshta specifically accepts it. A label or electronic waybill can contain several business references, so copy the number associated with tracking rather than the product order number.
Services and Delivery Times
Nova Poshta’s official site separates domestic delivery in Ukraine from international delivery. Domestic estimates depend on the route: same-city delivery is up to one day, delivery between regional centres or major cities is one to two days, and delivery to remote settlements is up to three days. These are delivery terms, not a universal money-back guarantee.
Service Comparison
| Service | Best for |
|---|---|
| Domestic parcels | Personal and commercial shipments within Ukraine. |
| Domestic documents | Documents sent to a branch, parcel locker or address. |
| Domestic freight | Larger or heavier business and freight shipments. |
| International documents, parcels and freight | Shipments sent from Ukraine to worldwide destinations, subject to destination rules. |
Delivery Time
| Route | Published delivery standard |
|---|---|
| Within one city | Up to 1 day. |
| Between regional centres or major cities | 1–2 days. |
| Remote settlements in Ukraine | Up to 3 days. |
| International delivery | The official site provides a destination-based calculator and states that delivery is worldwide; the displayed estimate depends on origin, destination, shipment type and service selection. |
Destination Country Delivery Times
Nova Poshta’s official material directs customers to calculate international delivery by origin, destination and shipment type. It does not publish one reliable universal day range for every destination in the supplied evidence, so a destination-specific estimate should be obtained through the official calculator rather than inferred from a generic country table.
| Destination scope | How to obtain the estimate |
|---|---|
| Any international destination | Use the official Nova Poshta delivery-cost and delivery-time calculator with origin, destination and shipment type. |
| International documents | Select Documents in the official international calculator; customs and destination handling can affect the actual delivery path. |
| International parcels | Select Parcels and verify the destination-specific estimate before dispatch. |
| International freight | Select Freight and confirm the route and handling requirements with Nova Poshta before sending. |
Tracking Statuses and Meanings
A status describes the latest recorded event, not necessarily the parcel’s continuous physical location. Label creation or electronic waybill creation is not the same as physical acceptance.
Status Quick Lookup
| Status stage | Meaning and next action |
|---|---|
| Pre-shipment | Shipment data or an electronic waybill exists; the sender should verify that the parcel was handed to Nova Poshta. |
| Accepted | Nova Poshta has recorded an acceptance event; the next step is sorting and movement toward the destination. |
| In transit | The shipment is moving through the network; compare the latest event with the applicable domestic or international estimate. |
| Customs or international handoff | The shipment is undergoing export, import or partner processing; arrival at a customs location does not itself prove customs release. |
| Out for delivery | The shipment is in the final delivery stage; keep the address, phone and selected branch or locker details available. |
| Delivered or collected | The tracking record reports delivery or collection; if the parcel is missing, check the delivery location and contact Nova Poshta promptly. |
| Exception or return | A delivery issue, address issue, customs issue or return process requires action by the sender, recipient or merchant according to the event. |
Common Tracking Problems and Solutions
Start with the latest event, the shipment identifier and the responsible party. The sender or merchant generally controls shipment creation and commercial refunds; Nova Poshta controls transport events and its available delivery services.
Problem & Solution
| Problem or status | Immediate action |
|---|---|
| Invalid number | Remove accidental spaces, copy the identifier again and ask the sender to confirm the shipment number rather than the order number. |
| No event after label creation | Ask the sender whether the parcel has been physically handed to Nova Poshta; electronic shipment creation is not acceptance. |
| No update while in transit | Compare the last scan with the published route estimate, then contact Nova Poshta or the sender with the number and last event. |
| Address or delivery problem | Use available shipment-management options through Nova Poshta or ask the sender or business account manager to request a permitted change. |
| Customs delay | Check whether the destination authority or carrier requires documents, duties or recipient information; do not treat customs arrival as release. |
| Delivered but not received | Check the branch, parcel locker, address, household members, reception desk and neighbours, then request delivery details from Nova Poshta and notify the seller. |
| Lost or damaged shipment | Preserve packaging and photographs, keep the receipt and value evidence, and ask Nova Poshta or the contractual sender about the applicable inquiry or compensation process. |
International Shipping, Customs and Carrier Handoffs
Nova Poshta offers international shipment of documents, parcels and freight from Ukraine. International tracking can contain visibility gaps when a shipment moves between export processing, customs, line-haul transport and destination delivery operations.
International Flow
| Stage | What customers should understand |
|---|---|
| Origin acceptance | Nova Poshta records the shipment after physical acceptance; a created electronic waybill alone does not prove handover. |
| Export processing and customs | Export checks and documentation may occur before international movement; customers should provide accurate sender, recipient and contents information. |
| Line-haul transport | The parcel travels toward the destination, and scan frequency may decrease between facilities. |
| Destination customs | The destination authority may request information or payment; arrival at a customs facility is not proof of clearance. |
| Partner handoff and last mile | A destination operator may perform final delivery. An electronic pre-advice, a physical handoff and a first receiving scan are separate events. |
| Delivery or collection | The parcel is delivered to the address, branch or parcel locker selected under the shipment arrangement. |
Customer Service
For a shipment-specific issue, prepare the tracking number, sender and recipient details, shipment date, latest scan, selected branch or address, contents description and any damage photographs.
Customer Service
| Channel | Verified contact |
|---|---|
| Tracking | Official Nova Poshta tracking page |
| Telephone support | +38 098 450 0609; +38 050 450 0609; +38 093 450 0609; +38 044 450 0609. |
| Email support | support_ua@novaposhta.ua |
| Corporate enquiries | corp.com@novaposhta.ua |
| Branches and parcel lockers | Use the official website map and service tools. |
Ecommerce and Business Tracking
Nova Poshta’s business tools support electronic waybills, shipment creation, status tracking, delivery-cost calculation, returns, forwarding and integration with websites or accounting systems. Business customers generate an API key in the business account.
Developer/API Comparison
| Option | Provider |
|---|---|
| Official business API | Nova Poshta |
| Multi-carrier tracking API | 17TRACK |
FAQ
Basic FAQs
Enter the shipment identifier on the official Nova Poshta tracking page or use 17TRACK to view available events.
Look on the receipt, electronic waybill, seller’s dispatch message or business shipment record.
Check the characters and ask the sender to confirm that the number is a shipment identifier and that the parcel was handed to Nova Poshta.
The first event appears after Nova Poshta records an applicable shipment event; creation of an electronic waybill does not itself prove physical acceptance.
The official domestic estimates are up to one day within a city, one to two days between major cities or regional centres, and up to three days to remote settlements.
A scan gap can occur between facilities or during international processing; compare the last event with the applicable estimate and then contact Nova Poshta or the sender.
Check the latest event and selected delivery channel, then use Nova Poshta service tools or contact support about the available next delivery or collection option.
Check the address, branch, parcel locker, reception desk, household members and neighbours, then request delivery details from Nova Poshta and notify the seller.
Keep the packaging, photographs, receipt and value evidence, and ask Nova Poshta or the sender about the applicable inquiry or compensation process.
Use the official tracking page, the listed telephone numbers or support_ua@novaposhta.ua, and include the shipment identifier and latest event.
Expert FAQs
Yes. Nova Poshta’s official site states that documents, parcels and freight can be sent from Ukraine to countries worldwide, with destination-specific calculation required.
No. A customs-arrival event identifies a processing stage; release may require review, documents or payment by the responsible destination party.
Yes, international delivery can involve destination-country customs and last-mile operations, so electronic pre-advice, physical handoff and first receiving scan should be treated as different events.
The official integration material describes electronic-waybill creation, shipment management, delivery-cost calculation, status tracking, returns, forwarding and website or accounting-system integration.
A business user enters the Nova Poshta business account, opens Settings and Security, selects Create key and follows the Get API Key link.
The official integration page publishes HTTPS JSON and XML entry points at api.novaposhta.ua/v2.0/json/ and api.novaposhta.ua/v2.0/xml/.
No. 17TRACK presents tracking information; address changes, forwarding and other shipment-management actions must be handled through Nova Poshta or the eligible business account.
Tracking API
// 1. Nova Poshta official business API
// The official integration page publishes JSON and XML entry points.
// Generate an API key from the Nova Poshta business account.
// Confirm the operation and request schema in the current developer documentation.
//
// 2. 17TRACK API
// POST https://api.17track.net/track/v2.4/register
// Headers: 17token: YourKey
// Content-Type: application/json
// Body:
[
{
"number": "TRACKING_NUMBER",
"carrier": "CARRIER_CODE"
}
]
// Use the current 17TRACK carrier directory to replace CARRIER_CODE.
// 17TRACK is independent of Nova Poshta.
Sources & References
- Nova Poshta — Official website. Nova Poshta
- Track your parcel. Nova Poshta
- E-commerce solutions. Nova Poshta
- Integration opportunities. Nova Poshta
- 17TRACK API Documentation. 17TRACK
17TRACK is an independent tracking platform and is not affiliated with Nova Poshta.
Track your package
Global express parcel tracking service
