Solomon Post Tracking

Please enter the Solomon Post tracking number to check the latest shipping status.

http://www.solomonpost.com.sb/

TRACK

About Solomon Post

Solomon Post is the public-facing postal brand of Solomon Islands Postal Corporation in Honiara, Solomon Islands. The official website is currently presented as being under maintenance and directs customers to contact Solomon Post for operational information.

Solomon Post Overview

Profile field	Verified information
Official name	Solomon Islands Postal Corporation
Brand	Solomon Post
Official website	https://www.solomonpost.com.sb/
Carrier type	Postal operator
Primary region	Solomon Islands
Official contact location	1930 Mendana Avenue, Cruz, Honiara, Solomon Islands 1204
Tracking access	Use an available shipment identifier with 17TRACK, or ask Solomon Post through its official contact page while the website is under maintenance.

Carrier Entity Relationships

Entity

Entity type

Solomon Post

Canonical carrier brand

View all details for Solomon Post

Relationship to Solomon Post	Solomon Post is the customer-facing name used by Solomon Islands Postal Corporation.
Why it matters to tracking	Customers should use Solomon Post contact channels rather than a similarly named retailer or overseas carrier.
Official evidence	The official contact page identifies Solomon Islands Postal Corporation and uses Solomon Post in its customer-facing text.

Solomon Islands Postal Corporation

Official organization

View all details for Solomon Islands Postal Corporation

Relationship to Solomon Post	Solomon Islands Postal Corporation is the organization named on the official Solomon Post contact page.
Why it matters to tracking	The organization is the appropriate escalation point for postal acceptance, local processing and customer enquiries.
Official evidence	The official contact page lists the corporation, Honiara address and telephone number.

International postal operators

Origin or destination partners

View all details for international postal operators

Relationship to Solomon Post	An international postal item may be exchanged with the postal operator responsible for the other country.
Why it matters to tracking	The physical custodian and source of scans can change after export or import handoff.
Official evidence	The UPU S10 standard provides the internationally recognized 13-character postal-item identifier framework used in postal exchanges.

17TRACK

Independent tracking platform

View all details for 17TRACK

Relationship to Solomon Post	17TRACK displays tracking events made available through carrier data sources.
Why it matters to tracking	17TRACK can help users follow a postal identifier across carrier handoffs without operating the transport.
Official evidence	The 17TRACK API documentation describes registration and tracking through its multi-carrier platform.

Quick Answer

Enter the postal tracking number from the receipt, shipping label or merchant dispatch notice into 17TRACK. If no result appears, remove spaces, confirm that an order number was not entered, and allow time for a physical acceptance scan. The official Solomon Post website is under maintenance, so account-specific questions should be sent through the official contact page.

Pro Tip: 17TRACK is an independent tracking platform. It cannot accept a parcel, change an address, clear customs, approve compensation or issue a merchant refund.

How to Track Solomon Post Packages

Track with the shipment identifier issued for the postal item, not the retailer's order number.

Find the identifier on the posting receipt, label, dispatch email or marketplace shipment record.
Copy the complete identifier, including any letters at the beginning and end.
Enter it in 17TRACK and select Solomon Post if automatic carrier detection needs confirmation.
Read the latest event together with its location and timestamp; a label or data event does not prove physical acceptance.
If the identifier remains unrecognized, ask the sender to compare it with the original receipt or label.
For an item-specific investigation, use the official Solomon Post contact page and provide the identifier, posting date and last event.

Where Different Identifiers Come From

Identifier	How to use it
Postal tracking number	Use for carrier tracking when the selected postal product includes item-level tracking.
Order number	Use with the seller or marketplace; it usually identifies a purchase rather than a physical postal item.
Merchant reference	Ask the sender to map it to the carrier-issued identifier.
Receipt or transaction number	Check whether the receipt separately labels a tracking or item number before submitting it.
Partner or last-mile number	Use it with the identified partner after handoff; retain the original postal number as well.

Solomon Post Tracking Number Formats and Examples

International postal items may use the UPU S10 identifier structure. A number ending in SB indicates an identifier issued under the Solomon Islands country-code authority; an inbound item may retain a number ending in the origin country's code. The suffix identifies the issuing authority, not necessarily the postal operator currently holding the item.

Tracking Number Format

Identifier family

Normalized pattern

UPU S10 outbound postal identifier

AA ### ### ### SB

View all details for an outbound S10 identifier

Length/structure	Thirteen characters: two-letter service indicator, eight-digit serial component plus one check digit, and two-letter country code.
Issued by	An authorized postal issuer operating under the SB country-code authority.
Typical service/use	International tracked, registered, parcel or express-category postal items where an S10 identifier is assigned.
Who sees it and where	The sender may see it on the counter receipt or label; the buyer may receive it in a dispatch message.
Tracking scope	Events may continue across origin processing, exchange, customs presentation and destination-post delivery.
Important caveat	The first two letters are service indicators, but a visible prefix alone should not be treated as conclusive proof of the purchased product.

UPU S10 inbound partner identifier

AA ### ### ### XX

View all details for an inbound S10 identifier

Length/structure	Thirteen characters following the same S10 structure; XX represents the origin issuer's country code.
Issued by	The origin postal operator or another authorized issuer, rather than Solomon Post.
Typical service/use	Inbound international postal mail handed to Solomon Post for processing or delivery in Solomon Islands.
Who sees it and where	The overseas sender and recipient usually see the same origin-issued number on the label and order record.
Tracking scope	The same identifier may show origin-post, exchange, import and Solomon Post events when data is exchanged.
Important caveat	Solomon Post displaying or scanning the number does not mean Solomon Post issued it.

Domestic or receipt identifier

Use the exact printed identifier

View all details for a domestic or receipt identifier

Length/structure	Copy the complete item number exactly as printed, then remove only display spaces or hyphens when a tracking tool rejects the formatted version.
Issued by	The accepting postal system shown on the receipt or label.
Typical service/use	Domestic item identification where the purchased product includes scan-based tracking.
Who sees it and where	The sender normally sees it on the original counter receipt or shipping label.
Tracking scope	Tracking scope depends on the product purchased and the scans exchanged by the postal system.
Important caveat	A receipt transaction number, payment reference or barcode is not automatically a package tracking number.

Merchant order or reference ID

Seller-defined format

View all details for a merchant reference

Length/structure	Determined by the seller, marketplace or ecommerce platform.
Issued by	The merchant or marketplace.
Typical service/use	Order support, payment matching or warehouse management.
Who sees it and where	The buyer sees it in an order confirmation or account page.
Tracking scope	It works only if the seller's system maps the reference to a carrier identifier.
Important caveat	Ask the seller for the postal tracking number when a carrier tool rejects the order ID.

Linked last-mile identifier

Partner-defined format

View all details for a linked last-mile identifier

Length/structure	Determined by the destination or delivery partner.
Issued by	The handoff or last-mile carrier.
Typical service/use	Local sorting and delivery after an international transfer.
Who sees it and where	It may appear in partner tracking, merchant records or a later tracking event.
Tracking scope	Usually limited to the partner's portion of the journey.
Important caveat	Keep both identifiers because customer service may search by the original postal number.

Solomon Post Tracking Statuses and Meanings

Tracking platforms may normalize carrier scans into the lifecycle terms below. Always use the event location and timestamp to decide which postal operator, customs authority or delivery office currently controls the next action.

Status Quick Lookup

Status

What it means

Shipment information received

Electronic shipment data exists, but physical acceptance may still be pending.

View all details for shipment information received

Lifecycle stage	Pre-shipment
Current responsible party	The sender remains responsible until the carrier records physical acceptance.
What happens next	The item is lodged and receives its first operational scan.
What you should do	Ask the sender when the item was physically posted if the status does not progress.

Accepted or posted

The postal network has recorded receipt of the item.

View all details for accepted or posted

Lifecycle stage	Accepted
Current responsible party	The accepting postal operator.
What happens next	Sorting and dispatch to the next facility.
What you should do	Monitor normal scan progression and keep the posting receipt.

In transit or dispatched

The item is moving between postal facilities or transport stages.

View all details for in transit

Lifecycle stage	In transit
Current responsible party	The postal operator or contracted transport provider controlling that stage.
What happens next	Arrival, sorting or exchange-office processing.
What you should do	Check the latest location before treating a scan gap as loss.

Presented to customs

The item is undergoing import or export control; this does not mean customs has released it.

View all details for presented to customs

Lifecycle stage	Customs and handoff
Current responsible party	The customs authority controls clearance while the postal operator holds or presents the item.
What happens next	Release, request for information, assessment of charges or regulatory action.
What you should do	Respond promptly to any request for invoice, identification, permit or payment.

Handed to destination operator

The receiving postal network has taken custody or recorded the exchange.

View all details for destination handoff

Lifecycle stage	Customs and handoff
Current responsible party	The destination postal operator after a recorded physical handoff.
What happens next	Import sorting and movement to a local delivery office.
What you should do	Try the same identifier with the destination operator if local events appear there first.

Out for delivery

The item has entered the delivery route or final delivery process.

View all details for out for delivery

Lifecycle stage	Out for delivery
Current responsible party	The local delivery office or assigned delivery agent.
What happens next	Delivery, attempted delivery or redirection to collection.
What you should do	Ensure the address is accessible and monitor for an attempt or collection notice.

Delivered

A delivery completion event has been recorded.

View all details for delivered

Lifecycle stage	Delivered
Current responsible party	The recipient should first check the delivery location; the delivering office controls scan and delivery records.
What happens next	No further transport scan is normally expected.
What you should do	Check household members, reception, neighbors and collection points before escalating.

Available for pickup

The item is being held at a named postal facility or collection point.

View all details for available for pickup

Lifecycle stage	Pickup
Current responsible party	The holding postal facility.
What happens next	Collection by an eligible person or eventual return under applicable rules.
What you should do	Confirm the location and bring the requested identification and notice.

Delivery attempted or exception

Delivery could not be completed because of access, address, recipient or operational conditions.

View all details for a delivery exception

Lifecycle stage	Exception
Current responsible party	The local delivery office controls the next delivery or pickup instruction.
What happens next	Another attempt, collection, address review or return processing.
What you should do	Contact the delivery office promptly and avoid assuming that automatic redelivery will occur.

Return to sender

The item is moving back because delivery or clearance was not completed.

View all details for return to sender

Lifecycle stage	Return
Current responsible party	The postal network transporting the return.
What happens next	Return transport and delivery back to the sender.
What you should do	The sender should wait for the returned item, inspect the reason and decide whether to correct and resend.

Solomon Post Services and Delivery Times

Use the service name, tracking entitlement and delivery guidance printed on the current receipt or quoted by Solomon Post. Postal transit depends on acceptance, transport availability, island routing, customs and destination-post processing.

Service Comparison

Service

Best for

Domestic postal item

Documents or goods sent within Solomon Islands under the product purchased at acceptance.

View all details for domestic postal items

Service type	Domestic postal transport
Coverage	Routes accepted by Solomon Post within Solomon Islands.
Tracking level	Depends on whether the purchased product assigns an item-level tracking number.
Key size/weight condition	Confirm current product limits before posting.
Included protection/extra service	Use only the protection or signature option stated on the receipt.
Main limitation	Inter-island routing and local transport schedules can affect scan frequency and delivery.

Outbound international postal item

Documents or goods sent from Solomon Islands to an accepted overseas destination.

View all details for outbound international postal items

Service type	International postal exchange
Coverage	Accepted destinations and routes offered at posting.
Tracking level	Depends on the selected international product and destination data exchange.
Key size/weight condition	Product limits and destination restrictions must be checked before acceptance.
Included protection/extra service	Only services recorded on the posting documentation apply.
Main limitation	Air transport, exchange offices, customs and destination operators add separate processing stages.

Inbound international postal item

Overseas postal mail entering Solomon Islands for local processing or delivery.

View all details for inbound international postal items

Service type	Import and last-mile postal handling
Coverage	Items exchanged into Solomon Islands through participating postal networks.
Tracking level	Origin-issued identifiers may continue to display events after handoff.
Key size/weight condition	Origin product rules and Solomon Islands import controls apply.
Included protection/extra service	Determined by the origin product and applicable postal terms.
Main limitation	An origin dispatch event does not prove arrival or customs release in Solomon Islands.

Delivery Time

Service

Published delivery standard

Domestic postal item

Use the current estimate stated by Solomon Post for the accepted origin, destination and product.

View delivery-time details for domestic postal items

Business or calendar days	Follow the basis stated with the current estimate.
Guarantee status	Treat the estimate as guidance unless the receipt expressly states a guarantee and its conditions.
Starts counting from	Physical acceptance, rather than electronic label creation.
Main delay factors	Inter-island transport, local schedules, weather, weekends, public holidays and address access.
Official source date/validity	Confirm at posting because the official website is under maintenance and operational guidance can change.

International postal item

Use the current route-specific estimate quoted at posting and revise expectations when customs or partner events appear.

View delivery-time details for international postal items

Business or calendar days	Use the counting method stated with the purchased product.
Guarantee status	A tracking ETA or delivery window is not a guarantee.
Starts counting from	Carrier acceptance; customs and recipient-response periods can sit outside transport estimates.
Main delay factors	Flight capacity, transit hubs, customs, restricted goods, destination-post processing, peak demand and missing scans.
Official source date/validity	Confirm the destination and product at posting through Solomon Post.

Destination Country Delivery Times

Solomon Post does not publish destination-by-destination delivery ranges on the cited maintenance pages. The table therefore provides a decision method rather than unsupported day counts: use the current estimate quoted at posting, then update it from acceptance, export, customs and destination-post scans.

Destination Country / Region

Estimated Delivery Time Range

Australia

Use the route estimate quoted at posting and recalculate after Australia Post receives the item.

View all delivery details for Australia

Primary Service Type	International postal service purchased from Solomon Post
Average Delivery Days	Use the latest event-based ETA after physical acceptance.
Last-Mile Partner / Handoff Carrier	Australia Post for postal last-mile processing.
Customs & Clearance Tips	Accurate contents, value and importer details reduce avoidable requests; arrival does not equal customs release.

New Zealand

Use the route estimate quoted at posting and recalculate after New Zealand Post receives the item.

View all delivery details for New Zealand

Primary Service Type	International postal service purchased from Solomon Post
Average Delivery Days	Use the latest event-based ETA after physical acceptance.
Last-Mile Partner / Handoff Carrier	New Zealand Post for postal last-mile processing.
Customs & Clearance Tips	Provide a complete declaration and monitor for tax, biosecurity or documentation requests.

Papua New Guinea

Use the current postal estimate for the available routing and destination.

View all delivery details for Papua New Guinea

Primary Service Type	International postal service purchased from Solomon Post
Average Delivery Days	Use the latest event-based ETA.
Last-Mile Partner / Handoff Carrier	The destination postal operator identified in local tracking.
Customs & Clearance Tips	Remote domestic routing can continue after import processing; confirm the final pickup or delivery location.

Fiji

Use the current postal estimate for the available Pacific route.

View all delivery details for Fiji

Primary Service Type	International postal service purchased from Solomon Post
Average Delivery Days	Use the latest event-based ETA.
Last-Mile Partner / Handoff Carrier	Post Fiji for postal last-mile processing.
Customs & Clearance Tips	Transport schedules between islands and local delivery points may create gaps after import scans.

Vanuatu

Use the current postal estimate for the accepted Pacific routing.

View all delivery details for Vanuatu

Primary Service Type	International postal service purchased from Solomon Post
Average Delivery Days	Use the latest event-based ETA.
Last-Mile Partner / Handoff Carrier	The destination postal operator identified in local tracking.
Customs & Clearance Tips	Check whether collection rather than door delivery applies at the destination address.

United States

Use the route estimate quoted at posting and recalculate after USPS acceptance.

View all delivery details for the United States

Primary Service Type	International postal service purchased from Solomon Post
Average Delivery Days	Use the latest event-based ETA after USPS records the inbound item.
Last-Mile Partner / Handoff Carrier	USPS for postal last-mile processing.
Customs & Clearance Tips	Retain the S10 number; an inbound-processing event is separate from customs release.

Canada

Use the route estimate quoted at posting and recalculate after Canada Post receives the item.

View all delivery details for Canada

Primary Service Type	International postal service purchased from Solomon Post
Average Delivery Days	Use the latest event-based ETA after destination acceptance.
Last-Mile Partner / Handoff Carrier	Canada Post for postal last-mile processing.
Customs & Clearance Tips	Monitor destination tracking for assessment, payment or collection instructions.

United Kingdom

Use the route estimate quoted at posting and update it after the destination postal handoff.

View all delivery details for the United Kingdom

Primary Service Type	International postal service purchased from Solomon Post
Average Delivery Days	Use the latest event-based ETA.
Last-Mile Partner / Handoff Carrier	Royal Mail or Parcelforce Worldwide according to product and item type.
Customs & Clearance Tips	Correct value and contents data are important; charges or missing information may pause delivery.

Germany

Use the current route estimate and destination-post tracking after handoff.

View all delivery details for Germany

Primary Service Type	International postal service purchased from Solomon Post
Average Delivery Days	Use the latest event-based ETA.
Last-Mile Partner / Handoff Carrier	Deutsche Post or DHL Paket according to item type.
Customs & Clearance Tips	Commercial shipments need consistent invoice and electronic customs data.

France

Use the current route estimate and destination-post tracking after handoff.

View all delivery details for France

Primary Service Type	International postal service purchased from Solomon Post
Average Delivery Days	Use the latest event-based ETA.
Last-Mile Partner / Handoff Carrier	La Poste or Colissimo according to item type.
Customs & Clearance Tips	Monitor for tax, documentation or pickup instructions from the destination network.

Netherlands

Use the current route estimate and recalculate after destination acceptance.

View all delivery details for the Netherlands

Primary Service Type	International postal service purchased from Solomon Post
Average Delivery Days	Use the latest event-based ETA.
Last-Mile Partner / Handoff Carrier	PostNL for postal last-mile processing.
Customs & Clearance Tips	EU import data and tax treatment should match the declaration and merchant documentation.

Japan

Use the current route estimate and Japan Post tracking after handoff.

View all delivery details for Japan

Primary Service Type	International postal service purchased from Solomon Post
Average Delivery Days	Use the latest event-based ETA.
Last-Mile Partner / Handoff Carrier	Japan Post for postal last-mile processing.
Customs & Clearance Tips	Clear product descriptions and values help customs classify the item.

Singapore

Use the current route estimate and SingPost tracking after handoff.

View all delivery details for Singapore

Primary Service Type	International postal service purchased from Solomon Post
Average Delivery Days	Use the latest event-based ETA.
Last-Mile Partner / Handoff Carrier	SingPost for postal last-mile processing.
Customs & Clearance Tips	Monitor for import-tax or controlled-goods requirements before delivery.

China

Use the current route estimate and the destination operator's events after handoff.

View all delivery details for China

Primary Service Type	International postal service purchased from Solomon Post
Average Delivery Days	Use the latest event-based ETA.
Last-Mile Partner / Handoff Carrier	China Post for postal last-mile processing.
Customs & Clearance Tips	Recipient contact details and a specific contents description support import processing.

South Korea

Use the current route estimate and Korea Post tracking after handoff.

View all delivery details for South Korea

Primary Service Type	International postal service purchased from Solomon Post
Average Delivery Days	Use the latest event-based ETA.
Last-Mile Partner / Handoff Carrier	Korea Post for postal last-mile processing.
Customs & Clearance Tips	The recipient may need to supply identification or import information when requested.

Malaysia

Use the current route estimate and destination-post tracking after handoff.

View all delivery details for Malaysia

Primary Service Type	International postal service purchased from Solomon Post
Average Delivery Days	Use the latest event-based ETA.
Last-Mile Partner / Handoff Carrier	Pos Malaysia for postal last-mile processing.
Customs & Clearance Tips	Controlled goods and incomplete invoices can require extra review.

Philippines

Use the current route estimate and local postal events after handoff.

View all delivery details for the Philippines

Primary Service Type	International postal service purchased from Solomon Post
Average Delivery Days	Use the latest event-based ETA.
Last-Mile Partner / Handoff Carrier	PHLPost for postal last-mile processing.
Customs & Clearance Tips	Confirm whether delivery or collection applies and monitor for assessment notices.

India

Use the current route estimate and India Post tracking after handoff.

View all delivery details for India

Primary Service Type	International postal service purchased from Solomon Post
Average Delivery Days	Use the latest event-based ETA.
Last-Mile Partner / Handoff Carrier	India Post for postal last-mile processing.
Customs & Clearance Tips	Detailed invoice, value and recipient information can be important for assessment.

United Arab Emirates

Use the current route estimate and destination-post tracking after handoff.

View all delivery details for the United Arab Emirates

Primary Service Type	International postal service purchased from Solomon Post
Average Delivery Days	Use the latest event-based ETA.
Last-Mile Partner / Handoff Carrier	Emirates Post for postal last-mile processing.
Customs & Clearance Tips	Use a complete street, locality, mobile number and recipient name; import controls depend on contents.

South Africa

Use the current route estimate and destination-post events after handoff.

View all delivery details for South Africa

Primary Service Type	International postal service purchased from Solomon Post
Average Delivery Days	Use the latest event-based ETA.
Last-Mile Partner / Handoff Carrier	South African Post Office for postal processing.
Customs & Clearance Tips	Collection and local-office processing may follow import release; monitor local instructions.

Brazil

Use the current route estimate and Correios tracking after handoff.

View all delivery details for Brazil

Primary Service Type	International postal service purchased from Solomon Post
Average Delivery Days	Use the latest event-based ETA.
Last-Mile Partner / Handoff Carrier	Correios for postal last-mile processing.
Customs & Clearance Tips	The recipient may need to link identification, pay assessed charges or provide information through the local process.

Chile

Use the current route estimate and destination-post tracking after handoff.

View all delivery details for Chile

Primary Service Type	International postal service purchased from Solomon Post
Average Delivery Days	Use the latest event-based ETA.
Last-Mile Partner / Handoff Carrier	CorreosChile for postal last-mile processing.
Customs & Clearance Tips	Invoice and value evidence may be requested before release.

Italy

Use the current route estimate and Poste Italiane events after handoff.

View all delivery details for Italy

Primary Service Type	International postal service purchased from Solomon Post
Average Delivery Days	Use the latest event-based ETA.
Last-Mile Partner / Handoff Carrier	Poste Italiane for postal last-mile processing.
Customs & Clearance Tips	EU customs data, tax treatment and recipient contact details should be complete.

Spain

Use the current route estimate and Correos tracking after handoff.

View all delivery details for Spain

Primary Service Type	International postal service purchased from Solomon Post
Average Delivery Days	Use the latest event-based ETA.
Last-Mile Partner / Handoff Carrier	Correos for postal last-mile processing.
Customs & Clearance Tips	Monitor for import payment or documentation requests before final delivery.

Switzerland

Use the current route estimate and Swiss Post tracking after handoff.

View all delivery details for Switzerland

Primary Service Type	International postal service purchased from Solomon Post
Average Delivery Days	Use the latest event-based ETA.
Last-Mile Partner / Handoff Carrier	Swiss Post for postal last-mile processing.
Customs & Clearance Tips	Commercial value, contents and recipient information affect assessment and release.

Sweden

Use the current route estimate and PostNord tracking after handoff.

View all delivery details for Sweden

Primary Service Type	International postal service purchased from Solomon Post
Average Delivery Days	Use the latest event-based ETA.
Last-Mile Partner / Handoff Carrier	PostNord for postal last-mile processing.
Customs & Clearance Tips	Watch for digital tax or collection notifications from the destination operator.

Indonesia

Use the current route estimate and Pos Indonesia tracking after handoff.

View all delivery details for Indonesia

Primary Service Type	International postal service purchased from Solomon Post
Average Delivery Days	Use the latest event-based ETA.
Last-Mile Partner / Handoff Carrier	Pos Indonesia for postal last-mile processing.
Customs & Clearance Tips	Recipient details, value and a specific goods description support assessment; domestic island routing may add time.

These entries are workflow guidance, not published Solomon Post delivery promises or historical averages. A valid estimate must be tied to the purchased service, posting date, destination, customs outcome and current transport route.

Common Solomon Post Tracking Problems and Solutions

Diagnose the latest event before escalating. The sender controls proof of posting and merchant refunds, customs controls clearance, and the postal operator holding the item controls operational delivery actions.

Problem & Solution

Problem/status shown

Likely cause

Invalid number

Typing error, order ID, omitted letters or wrong carrier selection.

View actions for an invalid number

Check first	Compare every character with the receipt or label.
Immediate action	Remove display spaces and retry automatic carrier detection.
When to escalate	Escalate when the sender cannot provide a carrier-issued identifier.
Who to contact	The sender first; Solomon Post if the number appears on its posting receipt.

No tracking events

Data has not synchronized, the item has not been accepted, or the product lacks item-level tracking.

View actions for no tracking events

Check first	Confirm the posting date, purchased product and receipt.
Immediate action	Ask the sender whether Solomon Post physically accepted the item.
When to escalate	Use the enquiry point stated for the purchased service or request guidance through the official contact page.
Who to contact	The sender or accepting post office.

Long gap in transit

Transport between facilities, consolidated dispatch, missing intermediate scans or partner data delay.

View actions for a long transit gap

Check first	Identify the last country, facility and responsible operator.
Immediate action	Check both origin and destination postal tracking with the same number.
When to escalate	Escalate under the service-specific enquiry conditions shown on the receipt or supplied by Solomon Post.
Who to contact	The sender normally opens a formal postal enquiry; the recipient can ask the local delivery operator for a local scan check.

Partner awaiting handoff

Electronic data exists, but the next carrier may not have received the physical item.

View actions for partner handoff pending

Check first	Look for a physical acceptance or arrival scan from the named carrier.
Immediate action	Contact the carrier or sender that still physically holds the item.
When to escalate	Escalate if the dispatching party cannot provide handoff evidence.
Who to contact	The sender or dispatch partner before the receiving carrier records possession.

Address problem or failed delivery

Incomplete address, inaccessible location, absent recipient or local delivery requirement.

View actions for an address or delivery problem

Check first	Review the exact event and delivery-office location.
Immediate action	Contact the delivery office promptly and ask whether pickup or another attempt is available.
When to escalate	Act before return processing begins.
Who to contact	The local delivery office; the sender if formal address correction or reshipment is required.

Held by customs

Documentation, valuation, tax, permit or restricted-goods review.

View actions for a customs hold

Check first	Look for an information or payment request.
Immediate action	Provide accurate invoice, contents, identity or permit documents through the authorized channel.
When to escalate	Escalate when the requested action has been completed but the authority or operator still requires clarification.
Who to contact	The customs authority or destination operator named in the notice.

Delivered but not received

Alternate delivery location, household receipt, premature scan, address mismatch or misdelivery.

View actions for delivered but not received

Check first	Check the address, mailbox, safe place, household members, reception, neighbors and collection point.
Immediate action	Ask the delivering office to verify the scan location and any delivery record.
When to escalate	Escalate promptly if local checks do not locate the item.
Who to contact	The delivering postal operator and the sender or merchant.

Lost or damaged item

Transport loss, handling damage, packaging failure or missing contents.

View actions for a lost or damaged item

Check first	Preserve the receipt, packaging, contents, photos and value evidence.
Immediate action	Ask Solomon Post which enquiry or claim process applies to the purchased product.
When to escalate	Follow the product-specific filing window supplied with the service.
Who to contact	The sender usually holds proof of posting; the recipient should document damage and cooperate with inspection.

Return to sender

Delivery, collection, address, customs or prohibited-content requirements were not completed.

View actions for return to sender

Check first	Read the first return event and any reason code.
Immediate action	The sender should wait for return delivery and keep the package unopened until the reason is documented.
When to escalate	Escalate if the return stops progressing under the applicable service enquiry rules.
Who to contact	The accepting operator and sender; merchant buyers should also use the seller's refund or reshipment process.

Solomon Post International Shipping, Customs and Carrier Handoffs

An international postal item moves through several legal and physical custodians. Electronic pre-advice, physical handoff, customs release and last-mile acceptance are separate events.

International Flow

Stage

Typical tracking event

Shipment preparation

Information received or label created

View all details for shipment preparation

Physical custodian/responsible entity	The sender until physical acceptance.
What is happening	Address, customs and item data are prepared.
Can the tracking number change?	A merchant reference may later be mapped to a postal identifier.
Normal visibility gap	No operational scan appears before acceptance.
What the customer should do	Ask the sender for proof of posting if no acceptance event appears.

Origin acceptance

Accepted, posted or received

View all details for origin acceptance

Physical custodian/responsible entity	Solomon Post for outbound mail accepted in Solomon Islands.
What is happening	The item enters the postal network for sorting.
Can the tracking number change?	An S10 postal identifier is generally intended to remain associated with the item.
Normal visibility gap	Events may be limited between local facilities.
What the customer should do	Keep the receipt and declaration records.

Export processing

Processed or dispatched from outward exchange

View all details for export processing

Physical custodian/responsible entity	The origin postal network and its transport providers.
What is happening	The item is consolidated, checked and prepared for international transport.
Can the tracking number change?	The postal identifier normally remains; transport containers have separate identifiers.
Normal visibility gap	There may be no item-level scan while mail is inside a dispatch or transport unit.
What the customer should do	Monitor for destination arrival rather than assuming every transport movement creates a scan.

International transport

Departure followed later by arrival

View all details for international transport

Physical custodian/responsible entity	The contracted transport chain until receipt by the destination exchange network.
What is happening	Mail moves through available air or transit routing.
Can the tracking number change?	The postal number can continue even though transport systems use internal container references.
Normal visibility gap	A gap can occur between export dispatch and destination arrival.
What the customer should do	Check the destination operator when an arrival event is expected.

Import and customs

Arrival at inward exchange or presented to customs

View all details for import and customs

Physical custodian/responsible entity	The destination postal operator may hold the item while customs controls release.
What is happening	Security, declaration, tax and regulatory checks may occur.
Can the tracking number change?	The origin postal number usually remains searchable; a local identifier may also be linked.
Normal visibility gap	Tracking may remain unchanged while a decision or customer response is pending.
What the customer should do	Respond to authorized requests and do not interpret arrival as customs release.

Partner handoff

Received by destination operator

View all details for partner handoff

Physical custodian/responsible entity	The receiving operator only after physical receipt is recorded.
What is happening	Electronic pre-advice is matched to the physical item and local processing begins.
Can the tracking number change?	A partner number may be added, but the original S10 identifier can remain valid.
Normal visibility gap	Pre-advice may precede the receiving scan.
What the customer should do	Wait for a receiving scan before assigning responsibility to the destination operator.

Last mile

At delivery office, out for delivery or available for pickup

View all details for the last mile

Physical custodian/responsible entity	The destination delivery office or local postal operator.
What is happening	The item is routed to an address or collection facility.
Can the tracking number change?	The destination system may expose a linked local number.
Normal visibility gap	Local transport may occur between facility and delivery scans.
What the customer should do	Follow pickup, address or delivery-attempt instructions from the local operator.

Solomon Post Delivery Management and Post-shipment Options

Ask Solomon Post or the destination delivery office before relying on a delivery change. Eligibility depends on the purchased product, current custody, security controls and whether return processing has started.

Delivery Management

Option

Who can request

Pickup guidance

The named recipient or an eligible representative.

View all details for pickup guidance

Eligibility	The tracking event or postal notice must identify a collection location.
Deadline/available stage	Act while the item remains at the holding facility and before return processing.
Fee	Ask the holding office whether any charge applies.
Guaranteed?	Collection depends on identity and release requirements.
Official action link	Solomon Post contact page

Address or redelivery enquiry

The sender or recipient, subject to postal authorization.

View all details for an address or redelivery enquiry

Eligibility	The item must still be under the control of the operator receiving the request.
Deadline/available stage	Request action immediately after an address or attempted-delivery event.
Fee	Any charge depends on the action approved by the carrier.
Guaranteed?	A request does not guarantee interception, correction or another attempt.
Official action link	Solomon Post contact page

Solomon Post Lost, Damaged, Claims, Insurance and Refunds

A tracking enquiry, postal investigation, compensation claim and seller refund are separate processes. Ask Solomon Post for the process and filing window tied to the exact service on the receipt.

Claims and Refunds

Process

Use when

Tracking enquiry

An item has an unexplained scan gap or delivery discrepancy.

View all details for a tracking enquiry

Who files	The sender or recipient can request guidance; the sender may be required for a formal international enquiry.
Earliest/latest filing time	Use the conditions supplied for the purchased service.
Required evidence	Tracking number, receipt, posting date, addresses and latest event.
Possible outcome	Scan explanation, location check or formal investigation guidance.
Official link	Contact Solomon Post

Loss or damage claim

The applicable service included compensation or purchased protection and loss or damage is documented.

View all details for a loss or damage claim

Who files	The person entitled under the posting contract, commonly the sender.
Earliest/latest filing time	Obtain the service-specific window from Solomon Post and act without discarding evidence.
Required evidence	Original receipt, tracking record, value proof, photos, contents and retained packaging.
Possible outcome	Investigation, request for inspection, settlement under applicable limits or denial.
Official link	Contact Solomon Post

Merchant refund or replacement

An ecommerce order was not received, arrived damaged or was returned.

View all details for a merchant refund or replacement

Who files	The buyer requests it from the merchant or marketplace.
Earliest/latest filing time	Follow the seller or marketplace buyer-protection window.
Required evidence	Order record, tracking, messages, photos and delivery discrepancy evidence.
Possible outcome	Refund, replacement, rejection or request to wait for a carrier investigation.
Official link	Use the merchant or marketplace order-support channel.

17TRACK cannot approve a postal claim, decide liability, reimburse postage or compel a seller to refund an order.

Solomon Post Shipping Restrictions and Special Handling

Confirm admissibility with Solomon Post before posting. Origin rules, aviation safety requirements, transit-country controls and destination law can all apply to one international item.

Shipping Restrictions

Solomon Post Customer Service

Use the official contact form for a written enquiry or the published Honiara telephone number for direct assistance. Prepare the full item number and posting evidence before contacting Solomon Post.

Customer Service

Channel

Verified contact/link

Official contact form

https://www.solomonpost.com.sb/contactus

View all details for the Solomon Post contact form

Best for	Written tracking enquiries, service questions and evidence that needs a clear description.
Region/language	Solomon Islands; the form is presented in English.
Hours and time zone	Submit online and await a response from Solomon Post.
Information to prepare	Name, telephone, email, subject, tracking number, posting date, route and last event.
Important limitation	The website is under maintenance, so page availability can change.

Telephone

+677 21821

View all details for Solomon Post telephone support

Best for	Direct operational questions and guidance on the correct office or process.
Region/language	Published for Solomon Islands Postal Corporation in Honiara.
Hours and time zone	Call during local business hours in Solomon Islands Time and confirm service availability.
Information to prepare	Tracking number, sender and recipient names, posting date, service, destination and last event.
Important limitation	A telephone enquiry does not itself create a claim or guarantee a delivery change.

Postal or in-person address

1930 Mendana Avenue, Cruz, Honiara, Solomon Islands 1204

View all details for the Solomon Post contact address

Best for	Locating the organization identified on the official contact page.
Region/language	Honiara, Solomon Islands.
Hours and time zone	Confirm opening and visitor arrangements before travel.
Information to prepare	Receipt, identification, tracking number and any delivery or claim evidence.
Important limitation	The listed corporate address does not prove that every collection or delivery enquiry is handled at that location.

For efficient escalation, first verify the number and latest event, then contact the operator currently holding the item. The sender should retain proof of posting; the recipient should document delivery or damage issues; a merchant should map the order ID to the postal identifier before opening an investigation.

Solomon Post Ecommerce and Business Tracking

Businesses should store the merchant order ID, original postal identifier and any partner identifier as separate fields. This preserves traceability when an international item changes physical custodian without changing its customer-facing postal number.

Developer/API Comparison

Option

Provider

Consumer and operational enquiry

Solomon Post

View all details for Solomon Post enquiry access

Carrier coverage	Solomon Post items and customer enquiries.
Primary use	Item-specific assistance and operational escalation.
Authentication	The contact form requests customer contact and enquiry information.
Tracking/batch/webhook capability	The cited official pages document contact and account pages rather than a public integration specification.
Current developer documentation	Use the official website and contact channel for current integration guidance.
Migration/deprecation note	Do not implement an endpoint copied from an uncited third-party page.

Multi-carrier Tracking API

17TRACK

View all details for the 17TRACK API

Carrier coverage	Multi-carrier tracking through 17TRACK's supported carrier network.
Primary use	Registration, normalized shipment visibility and multi-carrier ecommerce workflows.
Authentication	17token request header.
Tracking/batch/webhook capability	Use capabilities and limits documented for the applicable 17TRACK API plan.
Current developer documentation	17TRACK API documentation
Migration/deprecation note	Implement the currently documented API version and monitor official version notices.

Solomon Post FAQ

1. How do I track my Solomon Post package?

Enter the postal tracking number in 17TRACK and review the latest available event. For item-specific assistance, send the number and posting details through the official Solomon Post contact page.

2. Where can I find my Solomon Post tracking number?

Look on the posting receipt, shipping label, merchant dispatch email or marketplace shipment record. Do not substitute the retailer's order number unless the merchant explicitly identifies it as the carrier tracking number.

3. What does a Solomon Post international tracking number look like?

A postal item may use the 13-character UPU S10 structure of two letters, nine digits and a two-letter country code. An SB suffix identifies the issuing country-code authority, while inbound mail may retain another origin-country suffix.

4. Why has my Solomon Post tracking number not activated?

The shipment data may have been created before Solomon Post physically accepted the item. Ask the sender for proof of posting and verify every letter and digit before requesting a carrier enquiry.

5. Why is my Solomon Post tracking not updating?

The item may be moving inside a consolidated dispatch, waiting for transport, undergoing customs processing or awaiting a partner scan. Check the latest event location to identify the operator responsible for the next update.

6. How long does Solomon Post delivery take?

Use the current estimate supplied for the exact service and route at posting. An ETA can change because of inter-island transport, flight schedules, customs, public holidays, weather and destination-post processing.

7. What should I do after a failed Solomon Post delivery?

Read the attempt event and contact the named delivery office promptly. Ask whether the item is available for pickup or another attempt before return processing begins.

8. What should I do if Solomon Post says delivered but I cannot find the package?

Check the exact address, mailbox, safe place, household members, reception, neighbors and collection point first. Then ask the delivering office to verify its scan or delivery record and notify the sender or merchant.

9. How do I report a lost or damaged Solomon Post item?

Contact Solomon Post with the receipt, tracking number and posting details; for damage, retain the packaging, contents and photographs. The person entitled under the posting contract may need to submit the formal claim.

10. How do I contact Solomon Post?

Use the official contact form or call +677 21821. Prepare the tracking number, posting date, service, addresses, latest event and a concise explanation of the requested action.

11. Does an SB tracking-number suffix mean Solomon Post currently has the item?

No. In the UPU S10 structure, SB identifies the issuing country-code authority; the item may later be held by a transport provider, customs authority or destination postal operator.

12. Can Solomon Post track an inbound number issued by another postal operator?

An origin-issued S10 identifier may continue across the international handoff when participating systems exchange events. Tracking the number does not mean Solomon Post originally issued it.

13. Does arrival at an international exchange office mean customs released my Solomon Post item?

No. Exchange-office arrival, presentation to customs and customs release are separate stages; wait for a release or onward-processing event and respond to any authorized documentation or payment request.

14. Can the tracking number change after a Solomon Post international handoff?

The original postal identifier can remain valid, but a destination or last-mile operator may add a linked local number. Keep both numbers because they may expose different parts of the same journey.

15. Can businesses track Solomon Post shipments through an API?

Businesses can use the 17TRACK multi-carrier API for supported tracking workflows. Use a carrier-issued tracking number, preserve merchant references separately and verify the current Solomon Post carrier code in 17TRACK documentation or account tooling before production use.

Solomon Post Tracking API

The cited Solomon Post pages provide website, contact, account and maintenance information rather than a publicly documented tracking endpoint. The example below therefore shows the documented 17TRACK registration endpoint. Keep the carrier code as a placeholder until it is verified in current 17TRACK carrier data.

# 1. Solomon Post official tracking API
# The cited official pages do not document a public endpoint,
# HTTP method, authentication scheme or request format.
# Contact Solomon Post before implementing a carrier-direct integration.

# 2. 17TRACK multi-carrier API
curl --request POST \
  --url https://api.17track.net/track/v2.4/register \
  --header '17token: YourKey' \
  --header 'Content-Type: application/json' \
  --data '[
    {
      "number": "TRACKING_NUMBER",
      "carrier": "CARRIER_CODE"
    }
  ]'