HR Parcel (HRP) Tracking
Please enter the HR Parcel (HRP) tracking number to check the latest shipping status.
About HR Parcel HRP
HR Parcel HRP is the private Italian courier of the Sailpost Group. It provides logistics, goods storage, transport and last-mile delivery for B2B and B2C customers across Italy, including home delivery, out-of-home delivery, PUDO points and lockers.
| Fact | Verified information |
|---|---|
| Official name | HR Parcel S.r.l. |
| Official website | https://www.hrparcel.com/ |
| Carrier type | Private courier, logistics, warehousing and last-mile distribution provider. |
| Primary region | Italy, with nationwide coverage stated by HR Parcel HRP. |
| Tracking page | HR Parcel HRP shipment tracking |
| Parent organization | Sailpost Group. |
| Operating location | Francolino di Carpiano, Milan, Italy. |
Carrier Entity Relationships
| Entity | Relationship |
|---|---|
| HR Parcel HRP | HR Parcel HRP operates Italian logistics and last-mile delivery services for B2B and B2C shipments. |
| Sailpost Group | Sailpost Group provides the wider logistics network integrated with HR Parcel HRP. |
| Three strategic hubs | HR Parcel HRP states that northern, central and southern hubs support sorting and storage. |
| PUDO points and lockers | PUDO points and lockers are out-of-home delivery and collection options offered through the service network. |
| 17TRACK | 17TRACK is an independent platform that may display available tracking events; it does not operate HR Parcel HRP transport. |
Quick Answer
Enter the shipment barcode or reference supplied by the sender on the official HR Parcel HRP tracking page. You can also try 17TRACK, which aggregates available carrier events. If no result appears, verify that you entered the shipment identifier rather than an order number, ask the seller to confirm the number, and allow time for the first scan.
How to Track HR Parcel HRP Packages
| Route | Steps |
|---|---|
| Official tracking | Open the official tracking page, choose barcode or reference search, enter the identifier, and review the date, status, location and any holding-management option. |
| 17TRACK | Open 17TRACK, enter the shipment identifier, and review the events recognized by the independent multi-carrier platform. |
| Identifier source | Check the seller’s dispatch email, order shipment notice, courier receipt or the sender’s logistics portal. An order number is not necessarily a tracking number. |
| No result | Check spaces and characters, confirm whether the sender supplied a barcode or reference, and ask the sender to verify that the parcel was physically handed over. |
Tracking Number Formats and Examples
HR Parcel HRP’s public tracking page labels the primary identifier as a shipment code or barcode and also supports a reference search. The reviewed public pages do not publish a universal length, prefix, checksum or service-by-prefix rule, so a format alone should not be used to identify a service.
Tracking Number Format
| Identifier family | Normalized pattern |
|---|---|
| HR Parcel HRP barcode | Carrier-issued shipment barcode; use the exact characters supplied by the sender, for example HRP#######. |
| HR Parcel HRP reference | Merchant or logistics reference; structure depends on the sender and should be entered through reference search. |
| Order number | Merchant identifier such as ORD-####; it may not be searchable as a carrier barcode. |
A marketplace buyer normally receives the identifier from the seller rather than inventing a carrier code. A business should preserve the carrier barcode and its own order reference as separate fields. Do not infer that a number was issued by HR Parcel HRP merely because 17TRACK recognizes it.
Tracking Statuses and Meanings
| Status | Lifecycle stage |
|---|---|
| Shipment not found | The identifier did not return a visible result; check barcode versus reference and ask the sender to verify handover. |
| In transit | The shipment is moving through the network; wait for the next processing or delivery scan. |
| Out for delivery | The parcel is assigned to the delivery stage; HR Parcel HRP states delivery rounds run from 08:00 to 19:00. |
| On hold | The shipment requires holding management; check whether redelivery or return is offered in the tracking result. |
| Delivered | The system records delivery. If the parcel is absent, contact the seller first and provide the tracking result. |
| Hand back | The shipment is being returned to the sender after refusal or an unsuccessful delivery outcome; contact the seller promptly. |
Services and Delivery Times
Service Comparison
| Service | Best for |
|---|---|
| Home delivery | B2B and B2C parcel delivery throughout Italy with Track&Trace. |
| Out-of-home delivery | Delivery to PUDO points or lockers where the shipment is eligible. |
| Express delivery | Time-sensitive shipments in the majority of Italian cities. |
| Warehousing and fulfillment | E-commerce storage, preparation, customized packaging and distribution. |
Delivery Time
| Service | Published delivery information |
|---|---|
| Standard Italian delivery | The reviewed public service page describes nationwide delivery but does not state a universal day range or money-back guarantee. |
| Express delivery | Available in the majority of Italian cities; request the applicable delivery commitment from the sender or HR Parcel HRP. |
| Delivery round | The FAQ states that courier delivery hours are 08:00–19:00; an exact arrival time is not provided. |
Destination Country Delivery Times
| Destination country or region | Applicable information |
|---|---|
| Italy | HR Parcel HRP states nationwide Italian coverage. Delivery timing depends on the selected service, origin, destination and operational conditions. |
| Outside Italy | The reviewed HR Parcel HRP pages describe Italian services and do not establish a direct international delivery timetable or named destination-country handoff. |
Delivery timing can be affected by address quality, remote postal codes, weekends, holidays, weather, peak periods, depot processing and delivery attempts. An estimated date is not automatically a guaranteed delivery date.
Common Tracking Problems and Solutions
| Problem or status | Check first and immediate action |
|---|---|
| Invalid or no result | Confirm barcode versus reference, remove accidental punctuation, and ask the sender to verify the identifier. |
| No update | Check the latest scan and seller dispatch date; the sender should request a carrier review when the shipment remains outside the seller’s delivery promise. |
| Out for delivery | Keep the address accessible during the 08:00–19:00 delivery period and monitor for a delivery or holding event. |
| On hold or failed delivery | Open the tracking result to check redelivery or hand-back management; confirm the address and contact the sender if action is unavailable. |
| Delivered but missing | Check the entrance, household members, reception desk and neighbours, then contact the seller with the tracking result. |
| Returning to sender | HR Parcel HRP states that a shipment in return cannot be stopped through the carrier; contact the seller for the next resolution. |
International Shipping, Customs and Carrier Handoffs
The reviewed HR Parcel HRP pages describe domestic Italian logistics and do not establish an international service, customs operation or named foreign last-mile partner. For an international order sold through an e-commerce merchant, the seller should identify the origin carrier, destination carrier and applicable customs process.
| Stage | Tracking interpretation |
|---|---|
| Origin dispatch | The origin seller or carrier creates the shipment record; electronic data does not by itself prove physical acceptance. |
| International transport | The origin or line-haul carrier controls transport and customs documentation according to the shipment arrangement. |
| Destination handoff | A destination carrier may use the original identifier or issue a linked local identifier; the receiving scan marks physical handover. |
| Italian last mile | Where HR Parcel HRP is appointed for Italy, HR Parcel HRP performs the contracted domestic delivery stage after receiving shipment data or the parcel. |
Delivery Management and Post-shipment Options
| Option | Eligibility and action |
|---|---|
| Redelivery | The official tracking result can present a redelivery management choice for eligible held shipments. |
| Hand back | A recipient may be shown an option to refuse delivery and return the item; a return already in progress cannot be stopped according to the FAQ. |
| Pickup point or locker | HR Parcel HRP offers PUDO and locker delivery where the shipment and network support the option. |
| Address change | A change is generally possible only when the new address is in the same province and the parcel is not scheduled for delivery that day. |
Lost, Damaged, Claims, Insurance and Refunds
| Process | Use when |
|---|---|
| Shipment information request | Use the official contact form for shipment information and include the identifier and relevant order details. |
| Complaint | The official contact form includes a complaints category; the sender or recipient should retain photos, packaging and purchase evidence. |
| Seller refund | A marketplace refund is controlled by the merchant’s policy and is separate from a carrier inquiry or complaint. |
The reviewed public pages do not establish a single claim deadline, insurance schedule or postage-refund rule for every service. Ask the sender to initiate the applicable contractual process and keep the parcel, packaging, invoice, proof of value and damage photographs.
Shipping Restrictions and Special Handling
| Category | Practical guidance |
|---|---|
| Restricted or prohibited goods | Verify the current HR Parcel HRP contract and service rules before tendering goods; restrictions can affect acceptance, routing and delivery. |
| Packaging | Use packaging suitable for handling and identify the shipment correctly; customized packaging and labelling are listed as available services. |
| Special handling | Ask the sender or contracted account contact about batteries, liquids, perishables, dangerous goods, high-value contents and size limits before dispatch. |
Customer Service
| Channel | Verified contact or link |
|---|---|
| Tracking | Official tracking page; use the barcode or reference search. |
| Contact form | HR Parcel HRP contact form; categories include shipment information, complaints and commercial information. |
| Lory virtual assistant | The official website presents Lory as an AI virtual assistant; some requests may require verification. |
| Telegram | The official home page invites users to contact HR Parcel HRP through Telegram via its website. |
Prepare the tracking number or reference, sender and recipient details, shipment date, latest scan, delivery address and a concise description of the issue. For damage, retain the packaging and add photographs and value evidence.
Ecommerce and Business Tracking
HR Parcel HRP presents fulfillment, warehousing, customized labelling, Track&Trace and customer care for e-commerce businesses. Merchants should distinguish the consumer tracking page from any private account integration and from 17TRACK’s multi-carrier API.
Developer/API Comparison
| Option | Provider |
|---|---|
| Official carrier integration | HR Parcel HRP |
| Multi-carrier tracking API | 17TRACK |
Current public developer documentation for an HR Parcel HRP tracking API is not shown on the reviewed public pages. Businesses should request integration details from HR Parcel HRP or use the current 17TRACK documentation for a multi-carrier workflow.
FAQ
Basic FAQs
Enter the barcode or reference on the official HR Parcel HRP tracking page or use 17TRACK for available shipment events.
Ask the sender or seller, or check the dispatch email, receipt or shipment portal for the barcode or reference.
HR Parcel HRP’s public pages do not define one universal public pattern, so use the exact barcode or reference supplied by the sender.
The first visible event appears after the relevant shipment data or physical handling is recorded; ask the sender to verify handover if the result remains empty.
A scan may not yet be available or the shipment may be between processing points; compare the latest event with the seller’s delivery promise before escalating.
HR Parcel HRP states nationwide Italian delivery and offers express delivery in most Italian cities, but timing depends on the selected service and route.
Check the tracking page for redelivery or holding management and confirm that the delivery address is correct.
Check the entrance, household members, reception desk and neighbours, then contact the seller with the delivered scan.
Contact the seller and use the HR Parcel HRP contact form for shipment information or complaints, keeping packaging, photos and value evidence.
Use the official contact form, or use the Lory virtual assistant and Telegram route presented on the HR Parcel HRP website.
Expert FAQs
The reviewed public pages describe Italian logistics and last-mile services rather than a published international customs product; ask the seller which origin and destination operators are responsible.
No; HR Parcel HRP presents barcode and reference as separate search choices, so select the search type matching the identifier supplied by the sender.
“On hold” indicates that holding management may be required; the tracking result can offer redelivery or hand-back actions for eligible shipments.
Generally, an address change may be possible within the same province when delivery is not scheduled for that day; Lory can help check shipment-specific eligibility.
HR Parcel HRP’s services page states that it can reprogramme up to two delivery attempts when the recipient cannot be contacted.
Yes, HR Parcel HRP lists delivery and pickup through lockers, PUDO points and recipient pickup locations when the shipment supports the option.
A current public HR Parcel HRP API is not described on the reviewed pages; businesses should request integration information directly or consult 17TRACK’s API documentation.
Tracking API
// Carrier official API:
// Current public official tracking API not confirmed.
// 17TRACK API
// Carrier code should be confirmed from current 17TRACK carrier data.
POST https://api.17track.net/track/v2.4/register
Headers:
17token: YourKey
Content-Type: application/json
Body:
[
{
"number": "TRACKING_NUMBER",
"carrier": "CARRIER_CODE"
}
]
Sources & References
- HR Parcel HRP — Official website. HR Parcel S.r.l.
- About us: logistics, storage and delivery of parcels. HR Parcel S.r.l.
- Services: logistics, storage and shipments throughout Italy. HR Parcel S.r.l.
- Tracking — Track your shipment. HR Parcel S.r.l.
- FAQ: shipment numbers, delivery, address changes and returns. HR Parcel S.r.l.
- Contact form for shipment information and complaints. HR Parcel S.r.l.
- 17TRACK API documentation. 17TRACK.
17TRACK is an independent tracking platform and is not affiliated with HR Parcel HRP.
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