Croatian Post Tracking

Please enter the Croatian Post tracking number to check the latest shipping status.

http://www.posta.hr/

TRACK

About Croatian Post

Croatian Post(Hrvatska Post) is Croatia’s national postal operator. It provides postal, parcel, logistics and selected financial services for private and business users in domestic and international traffic. Croatian Post also operates digital and e-commerce logistics solutions, including Paket24 and parcel-locker services.

Fact	Verified information
Official name	Hrvatska pošta d.d.; the English corporate site uses Croatian Post.
Official website	http://www.posta.hr/
Carrier type	National postal operator and parcel/logistics provider.
Primary region	Croatia, with domestic and international postal traffic.
Tracking page	Pratite pošiljku / shipment tracking

Carrier Entity Relationships

Entity	Relationship
Croatian Post	Croatian Post is the national postal operator serving domestic and international users.
Paket24	Paket24 is a Croatian Post parcel service promoted for fast delivery and business shipping.
Parcel lockers and post offices	Croatian Post provides parcel-locker and post-office locations that can affect collection and final delivery events.
17TRACK	17TRACK independently aggregates available Croatian Post tracking events; it does not transport or control the shipment.

Quick Answer

Enter the shipment’s receipt or tracking number on the official Croatian Post tracking page or in the 17TRACK tracker. Croatian Post’s contact centre gives the example format LE123456789HR. If no result appears, first remove spaces, check every character, confirm that the number is a tracking number rather than an order number, and allow time for the first acceptance scan.

Pro Tip: 17TRACK is an independent tracking platform. It cannot redirect a parcel, change an address, approve a refund, open a postal investigation or decide a claim.

How to Track Croatian Post Packages

The official route is the Croatian Post shipment-status system. The independent route is 17TRACK, which can combine available events from multiple postal operators and handoff carriers.

Route	Steps
Official Croatian Post tracking	Open the official website, choose shipment tracking, enter the receipt number, and review the latest event and service information.
17TRACK tracking	Open 17TRACK, enter the number, let the platform identify the carrier, and compare the latest event with the official result.
Number unavailable	Ask the sender or merchant for the receipt number. An order ID, payment reference or marketplace number may not be trackable.
No first event	Check the number again and ask the sender whether the item was physically accepted; label preparation is not proof of handover.

Tracking Number Formats and Examples

Croatian Post’s contact centre publishes LE123456789HR as an example of a receipt number. The suffix HR is consistent with the UPU S10 country-code convention, but a prefix alone should not be used to infer a service. Use the official tracker or 17TRACK for identification.

Tracking Number Format

Identifier family

Normalized pattern

Croatian Post receipt or international postal identifier

LE#########HR, shown by Croatian Post as the example LE123456789HR.

View all details for Croatian Post postal identifiers

Structure	UPU S10 identifiers generally contain two service letters, eight serial digits, one check digit and a two-letter issuing-country code.
Issued by	The identifier is issued in the postal-origin or postal-service context; a destination operator may display the same number after handoff.
User location	Senders may find it on a posting receipt or label, while buyers may receive it in a dispatch email or marketplace order details.
Caveat	The published example does not establish a complete public catalogue of every Croatian Post identifier family or service mapping.

Merchant order or reference number

A shop-generated alphanumeric reference; format depends on the merchant and is not automatically a Croatian Post tracking number.

View all details for merchant references

Tracking scope	A merchant reference can locate an order in a shop system but may return no postal scan.
Recommended action	Request the postal receipt number from the seller when the marketplace reference produces no result.

Tracking Statuses and Meanings

Status	Lifecycle meaning
Shipment information or label prepared	Electronic data may exist, but the item may not yet have been physically accepted by Croatian Post.
Accepted or received	A postal acceptance scan indicates that Croatian Post or an authorised postal point has received the item.
In transit	The item is moving through postal processing or transport; repeated scans are not guaranteed at every transfer.
Customs or international exchange	The item is undergoing export, import or exchange-office processing; arrival for customs is not the same as release.
Out for delivery	The delivery operation is in its final stage; address or access problems can still cause an exception.
Delivered or collected	A delivery or collection event has been recorded. Check the delivery location, household, reception desk or collection point if the item is not located.
Exception or return	A delivery obstacle, address issue, refusal, holding period or other intervention requires checking the official event and contacting the appropriate party.

Services and Delivery Times

Service	Service type and use
Paket24	Parcel delivery service promoted by Croatian Post for fast domestic delivery and business shipping.
International postal services	International letters and parcels handled through postal-origin and destination-operator networks.
Pallet delivery	Business pallet service; Croatian Post states a maximum pallet mass of 500 kg and a D+5 delivery period for the described service.

Delivery Time

Service	Published standard or qualification
Pallet delivery	D+5, meaning five working days in the business-service description; coverage and collection schedule conditions apply.
Other domestic and international services	Delivery depends on the selected service, origin, destination, acceptance time, weekends, holidays, customs and handoff processing.

Destination Country Delivery Times

Destination region	Delivery guidance
European destinations	Use the destination-specific international service standard and allow for postal exchange, customs where applicable and destination delivery operations.
Non-European destinations	Transit time depends on the selected international product, transport route, import processing and the destination postal operator.
Remote or restricted destinations	Additional routing, service restrictions, customs review or local delivery conditions can extend the delivery window.

Common Tracking Problems and Solutions

Problem or status	First action
Invalid number	Copy the receipt number exactly, remove spaces, and ask the sender to distinguish it from an order or reference number.
No tracking event	Confirm physical acceptance with the sender and allow the postal system to receive the first scan.
No update for a long period	Compare the official result with 17TRACK, check service alerts and ask the sender to contact Croatian Post where a postal inquiry is required.
Customs or handoff pause	Wait for the next responsible operator’s event and check whether import documents, duties or recipient action are requested.
Delivered but missing	Check the entrance, mailbox, household members, neighbours, reception desk and collection notice; then contact the local delivery channel and sender.
Return to sender	Review the reason in the official event, verify the address with the merchant or sender, and arrange the next shipment directly with the sender.

International Shipping and Carrier Handoffs

For international mail, Croatian Post may be the origin or destination postal operator. A destination postal operator or customs authority can create later events. An electronic pre-advice, a physical handoff and a first acceptance scan are separate milestones.

Stage	What the customer should understand
Origin acceptance	The origin postal operator or Croatian Post accepts the item and records the receipt identifier.
Export processing	Sorting, security and export procedures occur before international transport.
Line-haul transport	The item moves between postal networks; scan visibility can be intermittent.
Import customs	The destination authority may assess documents, duties or restrictions. Arrival at customs does not prove release.
Destination handoff and last mile	The destination postal operator or delivery partner performs local processing and delivery; the originating number may continue to display.

Delivery Management

Available delivery actions depend on the service, destination, shipment stage and the instructions offered by Croatian Post. Check the official shipment information or contact centre before assuming that an address change or interception is possible.

Option	Practical guidance
Post-office collection	Use the official event or collection notice to identify the relevant post office and bring the required identification or notice.
Parcel locker collection	Where the service supports a parcel locker, follow the delivery notification and collection instructions.
Address or delivery issue	The sender or recipient should contact Croatian Post promptly through the official contact route; success is not guaranteed after dispatch.

Claims and Refunds

Process	Use and next step
Tracking inquiry	Use when an event needs clarification; prepare the receipt number and recent scan.
Postal complaint or inquiry	The sender should use the official Croatian Post complaint or contact route when a formal postal investigation is needed.
Merchant refund	A marketplace or merchant decides its own refund under its sale terms; 17TRACK cannot approve it.

Shipping Restrictions

Category	Operational guidance
Dangerous goods	Air transport and international postal rules can prohibit or restrict dangerous goods; check Croatian Post’s dangerous-goods guidance before posting.
Customs-controlled contents	International shipments require accurate addressing and customs information; missing or inconsistent information can delay clearance.
Size, mass and service limits	Limits depend on the selected product and destination. Business pallet information states a maximum mass of 500 kg for the described pallet service.

Customer Service

Channel	Verified contact
Contact centre	072 303 304; Monday–Friday 07:00–19:00 and Saturday 07:00–15:00. Prepare the receipt number.
Online contact form	Croatian Post online contact form; the official contact page directs users to this form.
Tracking and FAQs	Official contact centre and support information

For an efficient escalation, prepare the receipt number, posting date, service type, sender and recipient addresses, latest scan, package description, declared value and photographs for damage. The sender may be required for formal postal inquiries.

Ecommerce and Business Tracking

Croatian Post provides business shipping integrations through its HP Shipping Service API documentation. The documented DXWebAPI supports shipment creation, cancellation, shipment-status retrieval, address-label retrieval, and lists of parcel lockers and post offices. Access requires a contractual Croatian Post business-user relationship.

Developer/API Comparison

Option

Provider

DXWebAPI

Croatian Post

View all details for Croatian Post DXWebAPI

Carrier coverage	Croatian Post shipment services for contractual business users.
Primary use	Create, cancel and query shipments, retrieve labels, and retrieve parcel-locker and post-office data.
Authentication	Login data is required and must be obtained from Croatian Post.
Transport and format	HTTPS communication with REST and JSON support.
Documentation	Official HP Shipping Service API documentation

17TRACK API

17TRACK

View all details for 17TRACK API

Primary use	Multi-carrier tracking and normalized shipment events for ecommerce workflows.
Authentication	17token header as specified in the public API reference.
Capability	Tracking registration through the documented endpoint; account capabilities should be checked in current 17TRACK documentation.
Documentation	17TRACK API documentation

FAQ

Basic FAQs

1. How do I track my Croatian Post package?

Enter the receipt number on the official Croatian Post website or track it with 17TRACK to view available shipment events.

2. Where can I find my Croatian Post tracking number?

Look on the postal receipt, shipping label, dispatch email or marketplace delivery details, and ask the sender if it is missing.

3. What does a Croatian Post tracking number look like?

The official contact centre gives LE123456789HR as an example of a receipt number; other services can use different identifiers.

4. When will the first Croatian Post scan appear?

The first event normally depends on physical acceptance and processing, so label creation or electronic pre-advice does not prove that Croatian Post has received the item.

5. Why is my Croatian Post tracking not updating?

Postal scans can be separated by transport, exchange or customs processing; verify the number and ask the sender to contact Croatian Post if the pause continues.

6. How long does Croatian Post delivery take?

Timing depends on the product, route, acceptance time, destination, customs and local delivery conditions; the described pallet service uses D+5 working days.

7. What should I do after a Croatian Post delivery attempt fails?

Read the official event or notice, check for post-office or parcel-locker collection instructions, and contact Croatian Post if the next action is unclear.

8. What should I do if Croatian Post says delivered but I cannot find the parcel?

Check the delivery location, household members, neighbours and reception desk, then contact the local delivery channel and the sender.

9. How do I report a lost or damaged Croatian Post shipment?

Prepare the receipt number and evidence, preserve damaged packaging, and ask Croatian Post or the sender which formal inquiry or claim route applies.

10. How do I contact Croatian Post about tracking?

Call 072 303 304 during the published contact-centre hours or use the official online contact form, with the receipt number ready.

Expert FAQs

11. Is a Croatian Post electronic label the same as physical acceptance?

No. Electronic shipping data can precede physical acceptance, so the recipient should look for an acceptance or received event before treating the shipment as handed over.

12. Does Croatian Post issue every number that can be tracked in Croatia?

No. An origin postal operator, merchant or destination partner may issue an identifier that Croatian Post later displays after a postal handoff.

13. Does arrival at customs mean a Croatian Post shipment has been cleared?

No. Customs arrival indicates processing, while release requires completion of the relevant customs and documentation steps.

14. Can 17TRACK change a Croatian Post delivery address?

No. 17TRACK displays available tracking data but cannot change an address or issue delivery instructions.

15. What does the Croatian Post business API support?

The documented DXWebAPI supports shipment creation, cancellation, status retrieval, address-label retrieval and location-list retrieval for contractual business users.

Tracking API

17TRACK reference

// Croatian Post official API: current public endpoint and authentication details
// must be obtained from the official DXWebAPI documentation and business account.
// 17TRACK is an independent multi-carrier tracking API.

POST https://api.17track.net/track/v2.4/register
Headers:
  17token: YourKey
  Content-Type: application/json

Body:
[
  {
    "number": "TRACKING_NUMBER",
    "carrier": "CARRIER_CODE"
  }
]

// Confirm the current Croatian Post carrier code in 17TRACK documentation
// before production use; this example intentionally keeps CARRIER_CODE as a placeholder.