Jersey Post Tracking

Please enter the Jersey Post tracking number to check the latest shipping status.

http://www.jerseypost.com/

TRACK

About Jersey Post

Jersey Post is Jersey’s postal operator and provides local postal services, international letters and parcels, tracked services, returns, courier options and business mail solutions. Jersey Post’s tracking tool is designed for items sent from Jersey; incoming items should generally be checked with the postal authority or carrier that sent the item to Jersey.

Field	Verified information
Official name	Jersey Post
Official website	https://www.jerseypost.com/
Carrier type	Postal operator serving Jersey, with local, international, returns, courier and business services.
Primary region	Jersey for local posting and receiving; international destinations are supported for selected outbound services.
Tracking page	Jersey Post Track & Trace
Postal headquarters	Jersey Post Postal Headquarters, Jersey JE1 1AA.

Carrier Entity Relationships

Entity

Entity type

Jersey Post

Jersey Post is the postal operator responsible for the Jersey-origin postal services described on its website.

View all details for Jersey Post

Tracking relationship	Jersey Post can track eligible items posted from Jersey when a trackable service was selected.
Network relationship	Royal Mail, Parcel Force, Yodel, UPS, DPD, FedEx, DHL and other postal authorities may appear as separate carriers during UK, inbound or partner movements.
17TRACK relationship	17TRACK is an independent tracking platform that aggregates available carrier events; it does not transport parcels or decide claims.

Quick Answer

Enter the tracking number supplied by the sender into the official Jersey Post Track & Trace tool or into 17TRACK. Jersey Post accepts up to five references in the format AA999999999JE, separated by commas. If there is no result, first check that the number is copied correctly, that the service is trackable, and that the item was posted from Jersey. A number beginning with UM belongs to an untracked service.

Pro Tip: 17TRACK is an independent tracking platform. It cannot change an address, arrange redelivery, approve a refund or decide a Jersey Post compensation claim.

How to Track Jersey Post Packages

For a Jersey-origin item, the official Jersey Post tool is the first source. For an item travelling to Jersey, the origin postal authority, retailer or sending carrier may have the most complete early history.

Tracking path	Steps
Official Jersey Post	1. Find the tracking reference on the receipt, label or sender notification. 2. Open Jersey Post Track & Trace. 3. Enter up to five references. 4. Confirm whether the item was posted in Jersey when prompted.
17TRACK	1. Enter the reference at 17TRACK. 2. Allow automatic carrier detection or select Jersey Post when appropriate. 3. Compare the latest event with the official carrier result. 4. Contact the responsible sender or carrier for delivery action.
Incoming item to Jersey	Use the origin postal authority or sending carrier until the item arrives in Jersey. Jersey Post states that it does not have information for items that have not arrived in Jersey.

A tracking number is different from an order number, merchant reference, payment reference or delivery notice number. If the retailer supplied a carrier-specific reference such as a Royal Mail, UPS, DPD, FedEx or DHL number, use that carrier’s tracking page while the item remains outside Jersey.

Tracking Number Formats and Examples

Jersey Post’s official Track & Trace page gives the normalized example AA999999999JE. The visible suffix is consistent with a Jersey-origin postal reference, but a prefix alone should not be used to infer a product, guarantee or physical custody.

Tracking Number Format

Identifier family

Normalized pattern

Jersey Post trackable reference

AA#########JE

View all details for Jersey Post trackable references

Structure	The official page presents the entry format as two letters, nine digits and JE; examples should remain masked rather than using a live-looking number.
Issued by	The displayed format is used for Jersey-origin postal tracking references. A number that Jersey Post can display is not necessarily issued by Jersey Post when the item is inbound.
Untracked identifier	References prefixed with UM are identified by Jersey Post as an untracked service and do not produce tracking information.
Partner identifiers	Jersey Post lists examples including DPD references beginning 1550 or 1597, DHL eCommerce references beginning 601 or 315, Amazon references beginning AZ and ending JE, Royal Mail or Parcel Force references ending GB, UPS references beginning 1Z, and InPost or Yodel references beginning JD.
Normalization	Copy the reference exactly as supplied by the sender. Do not substitute an order ID or assume that a partner prefix proves the service type.

Tracking Statuses and Meanings

Tracking events describe the latest scan available to the tracking system; they do not always prove that the parcel has physically moved at that moment.

Status Quick Lookup

Status

Lifecycle stage

No tracking information returned

Pre-shipment or unavailable data

View all details for no tracking information returned

What it means	The number may be new, mistyped, untracked, outside Jersey Post’s visibility or held by the origin carrier.
Responsible party	The sender or originating carrier should confirm whether the item was physically accepted.
Next action	Check the number and service first; contact the retailer or sender for inbound items.

Tracking event available

Accepted, processing or in transit

View all details for an available tracking event

What it means	A scan has been returned for the item. The event location and description identify the current visible stage.
Next action	Follow the next scan and review Jersey Post service updates for disruptions.
Handover caution	A partner or destination postal scan can represent another organization’s custody and does not prove Jersey Post performed that scan.

Delivered or delivery attempted

Final-mile delivery

View all details for delivered or delivery attempted

What it means	The carrier has recorded delivery or an attempt. A delivery attempt is not the same as successful delivery.
Recipient action	Check the delivery point, household, reception area and any notice, then use Jersey Post redelivery where eligible.
Escalation	If the item is recorded delivered but cannot be found, contact the sender and Jersey Post Customer Care with the address and reference.

Services and Delivery Times

Jersey Post offers different service combinations rather than one universal delivery promise. The destination postal authority controls its own delivery times after handover, so a published postage option should not automatically be treated as a guaranteed arrival date.

Service Comparison

Service

Service type

Standard postage

Letters and parcels for domestic or international sending, with service choice determined by destination and format.

View all details for standard postage

Tracking level	Tracking depends on the selected add-on or product; standard postage should not be assumed to be tracked.
Main limitation	International delivery is affected by the receiving postal authority, customs and transport conditions.

Tracked

International Europe and Rest of World tracking option.

View all details for Tracked

Coverage	Jersey Post describes tracking through sorting and delivery depots.
Included protection	Compensation cover up to £30 is stated on the service page.

Tracked & Signed

Local, UK, Isle of Man and other Channel Islands service with tracking and signature.

View all details for Tracked & Signed

Tracking relationship	Jersey Post states that Royal Mail labels are used for tracking information for this service.
Protection	Compensation cover up to £30 is included; extra cover may be available for eligible trackable items.
Limitation	UK items may be subject to customs clearance unless VAT has been prepaid.

Signed For

UK-only signature-on-delivery add-on.

View all details for Signed For

Tracking limitation	Jersey Post states that Signed For is not a tracked service; online details appear once delivery has been attempted.

Delivery Time

Service	Delivery standard and limitation
Tracked & Signed to the UK	Royal Mail aims to deliver by 1pm the day after Royal Mail receives the item; Jersey Post does not control Royal Mail’s service.
International services	Delivery time depends on origin processing, transport, customs and the receiving postal authority; Jersey Post states that it does not control the receiving authority’s delivery times.

Destination Country Delivery Times

Destination region	Evidence-based delivery guidance
UK	Royal Mail or Parcel Force may provide destination tracking after handover. UK customs and VAT requirements can affect delivery.
Europe	Jersey Post offers a Tracked service to Europe, but the receiving postal authority controls final delivery timing and customs processing.
Rest of World	Jersey Post offers a Tracked service to Rest of World destinations; delivery timing depends on destination transport, customs and local postal operations.

Common Tracking Problems and Solutions

The correct escalation route depends on where the item was posted and who supplied the tracking reference. Jersey Post asks customers tracking a parcel to use its tool or the sending carrier’s website, and says inbound items should be handled by the retailer, sender or originating carrier until arrival in Jersey.

Problem & Solution

Problem/status shown

Immediate solution

Invalid or unknown tracking number

Recheck every character, remove an order ID, and confirm the service and posting country with the sender.

View all details for an invalid Jersey Post number

Check first	Jersey Post’s displayed format is AA999999999JE. UM-prefixed services are untracked.
Who to contact	Contact the retailer or sender for inbound items; contact Jersey Post for a Jersey-origin item with a valid trackable service.

No update or long scanning gap

Check the origin carrier, destination carrier and service updates; a gap can occur during transport, customs or handover.

Delivered but not received

Check the letterbox or safe delivery point, household members, reception, neighbours and any notice; then contact the sender and Jersey Post with the address and reference.

Missed delivery

Use the online Jersey Post account to arrange free weekday redelivery to a Jersey address or Broad Street Post Office, subject to the service rules.

Customs or inbound delay

Contact the origin carrier or retailer until the item reaches Jersey; prepare invoices, customs information and any requested import documents.

Loss or damage

Preserve packaging and proof of value, then ask the sender to use the applicable Jersey Post compensation process.

International Shipping, Customs and Carrier Handoffs

For a Jersey-origin international item, Jersey Post handles the outbound postal process and the destination postal authority handles final delivery. Arrival in a destination country or exchange office does not by itself prove that customs has released the item.

International Flow

Stage

Responsible entity

Posting and acceptance

Jersey Post accepts the item when it is presented and a suitable service is purchased.

View all details for posting and acceptance

Typical event	Acceptance or processing scan may appear after the item is posted.
Visibility gap	Label creation or payment is not the same as physical acceptance.
Customer action	Keep the receipt and verify that a trackable service was selected.

Outbound transport and handover

Jersey Post transports or dispatches the item, then the destination postal authority or delivery partner assumes later handling.

View all details for international handover

Number continuity	The same postal reference may continue to be displayed after handover; a partner may also provide a separate local reference.
Customer action	Use the destination postal authority once its tracking system receives the item.

Import customs and final mile

Destination customs and the destination postal operator control import processing, duties and local delivery.

View all details for destination customs and final mile

Customs caution	Customs requirements differ by destination. Jersey Post advises customers to review customs requirements when sending and receiving.
Delay action	Follow requests from the destination authority or customs body and retain invoices and item descriptions.

Delivery Management and Post-shipment Options

Jersey residents can arrange free redelivery through an online Jersey Post account after a missed delivery, either to a local Jersey address or Broad Street Post Office.

Delivery Management

Option

Who can request

Free redelivery to a Jersey address

The recipient using an online Jersey Post account; weekday delivery dates are available, excluding bank holidays.

View all details for Jersey Post redelivery

Collection option	Redelivery can be arranged to Broad Street Post Office for collection.
Official action	Jersey Post Mail Redelivery

Lost, Damaged, Claims, Insurance and Refunds

A tracking inquiry, a compensation claim and a retailer refund are separate processes. Jersey Post’s tracked services page states that Tracked and Tracked & Signed include compensation cover up to £30, while eligible trackable items may receive extra cover.

Claims and Refunds

Process

Use when

Jersey Post compensation inquiry

Use for eligible loss or damage under the selected service’s cover; retain the receipt, tracking reference, proof of value and packaging.

View all details for Jersey Post compensation

Coverage	Tracked and Tracked & Signed state compensation cover up to £30; extra cover levels are shown on the official service page.
Filing party	The sender or the party holding the postage transaction should normally begin the carrier inquiry; the retailer may handle the customer refund separately.
Limitation	Extra cover does not cover delayed delivery, and standard postage or Signed For should not be treated as fully tracked.

Shipping Restrictions and Special Handling

Jersey Post publishes separate guidance for customs, dangerous and restricted goods, packaging and addressing. Restrictions can affect acceptance, transport, customs release and delivery visibility.

Shipping Restrictions

Category	Customer requirement
Customs declarations	Use the appropriate customs documentation for the destination and accurately describe contents and value.
Dangerous and restricted goods	Check Jersey Post’s current dangerous and restricted goods guidance before posting; prohibited or improperly packaged items can be refused or delayed.
Packaging and addressing	Follow Jersey Post packaging and addressing standards so the item can enter the postal network and reach a safe delivery point.

Customer Service

For the fastest resolution, identify whether the item was posted in Jersey. Jersey Post Customer Care asks customers to provide the address, tracking number and sending and receiving locations.

Customer Service

Channel	Verified contact
Track & Trace	Official Jersey Post tracking tool; best for available shipment events.
Customer Care telephone	(01534) 616616; Monday, Tuesday and Thursday 08:30–17:00, Wednesday 09:00–17:00, and Friday 08:30–16:30.
Customer Care email	customercare@jerseypost.com; Jersey Post says it aims to respond within two working days, although investigations may take longer.
Post Office locations	Use the official Jersey Post site to find Post Office locations and opening times.

Prepare the tracking number, posting date, sender and recipient addresses, service type, latest scan, item description, value evidence and photographs of damage. For an inbound item that has not reached Jersey, contact the retailer, sender or origin carrier first.

Ecommerce and Business Tracking

Jersey Post offers business services including online postage, outsourced mailroom support, timed collection, e-commerce and international mail, and business delivery services. Businesses should distinguish Jersey Post’s own account and service arrangements from 17TRACK’s multi-carrier tracking platform.

Developer/API Comparison

Option

Provider

Carrier business services

Jersey Post

View all details for Jersey Post business services

Primary use	Business mailing, online postage, mailroom, collections, e-commerce and international mail solutions.
API documentation	A current public Jersey Post tracking API is not represented in the supplied official site material; businesses should contact the Jersey Post Business Team for service integration requirements.

Multi-carrier tracking API

17TRACK

View all details for 17TRACK

Primary use	Normalize tracking across multiple carriers for ecommerce operations and customer-service workflows.
Authentication	The documented reference uses a 17token header.
Current documentation	17TRACK API documentation.

FAQ

Basic FAQs

1. How do I track my Jersey Post package?

Enter the tracking reference in the official Jersey Post Track & Trace tool or 17TRACK, then review the latest event and location.

2. Where can I find my Jersey Post tracking number?

Look on the Post Office receipt, postage label, sender notification or retailer dispatch email; an order number is not necessarily a tracking number.

3. What does a Jersey Post tracking number look like?

The official tool displays the entry format AA999999999JE; use the complete reference supplied by the sender.

4. Why is my Jersey Post tracking number not showing events?

The number may be new, mistyped, untracked, inbound to Jersey or still held by the origin carrier; UM-prefixed services do not provide tracking information.

5. How long will a Jersey Post delivery take?

Timing depends on the selected service, destination, transport, customs and the receiving postal authority; Jersey Post does not control the receiving authority’s delivery time.

6. What should I do after a missed Jersey Post delivery?

Use an online Jersey Post account to arrange free redelivery to a Jersey address or Broad Street Post Office on an eligible weekday.

7. My Jersey Post parcel says delivered but I cannot find it. What should I do?

Check the delivery point, household members, reception and neighbours, then contact the sender and Jersey Post with the tracking number and address.

8. Who handles a lost or damaged Jersey Post item?

The sender or postage account holder should begin the applicable carrier inquiry or compensation process, while an online retailer may separately handle a customer refund.

9. How do I track a parcel sent to Jersey?

Use the postal authority or carrier that sent the parcel until it arrives in Jersey; Jersey Post states that it cannot see items that have not arrived in Jersey.

10. How do I contact Jersey Post about tracking?

Use the official tracking tool first, then contact Customer Care at (01534) 616616 or customercare@jerseypost.com with the reference, address and sending and receiving locations.

Expert FAQs

11. Is Jersey Post Signed For a fully tracked service?

No. Jersey Post states that Signed For is not a tracked service and that tracking details appear online once delivery has been attempted.

12. When does responsibility move from Jersey Post to another postal authority?

Responsibility for later delivery moves through the postal handover process; the destination postal authority controls its own final-mile timing after receiving the item.

13. Can a Jersey Post tracking reference be used with Royal Mail?

For UK services, Jersey Post directs customers to Royal Mail after Royal Mail receives the item, and Tracked & Signed uses Royal Mail labels for tracking information.

14. Does arrival in a destination country mean that customs has released my Jersey Post item?

No. Arrival or exchange-office processing is not proof of customs release; destination customs may still request information, duties or taxes.

15. What compensation is included with Jersey Post tracked services?

Jersey Post states that Tracked and Tracked & Signed include compensation cover up to £30, with extra cover available for eligible trackable items.

16. Can businesses use a Jersey Post tracking API?

The supplied official material confirms Jersey Post business services but does not provide a current public tracking API specification; businesses should contact the Jersey Post Business Team.

Tracking API

17TRACK API reference

// 1. Current public Jersey Post tracking API
// Current public official tracking API not confirmed in the supplied official material.

// 2. 17TRACK API
// POST https://api.17track.net/track/v2.4/register
// Headers:
//   17token: YourKey
//   Content-Type: application/json

[
  {
    "number": "TRACKING_NUMBER",
    "carrier": "CARRIER_CODE"
  }
]