Nepal Post Tracking

Please enter the Nepal Post tracking number to check the latest shipping status.

http://www.gpo.gov.np/

TRACK

About Nepal Post

Nepal Post is Nepal’s postal service provider. The General Post Office website presents domestic and international tracking, EMS, post boxes, parcels and stamp services, with the General Post Office located in Dillibazar, Kathmandu.

Carrier Overview

Field	Verified information
Official name	Nepal Post
Official website	General Post Office website
Carrier type	Postal operator and postal parcel service provider
Primary region	Nepal, including domestic postal operations and international postal services
Tracking tools	International Tracking System and Internal Tracking System

Carrier Entity Relationships

Entity	Relationship to Nepal Post
Nepal Post	Nepal Post operates the postal tracking and delivery services described on the General Post Office website.
EMS	EMS is an international postal service listed among Nepal Post services.
International Tracking System	The International Tracking System is an official tracking product for international postal movements.
17TRACK	17TRACK independently aggregates available carrier events and does not operate Nepal Post transportation.

Quick Answer

Enter the tracking identifier from the postal receipt, shipping label or seller’s dispatch message into the official Nepal Post tracking service or 17TRACK. If no event appears, first check that the identifier is a tracking number rather than an order number, remove accidental spaces, and allow time for the first acceptance scan. 17TRACK is independent and cannot change an address, issue a refund or approve a claim.

How to Track Nepal Post Packages

Use the official Nepal Post tracking route for carrier-origin events, or use 17TRACK when an international shipment may involve multiple postal operators.

Step	Action
1	Copy the tracking number from the receipt, label or seller dispatch email.
2	Open the official Nepal Post website and select International Tracking System or Internal Tracking System as appropriate.
3	For cross-border shipments, enter the same identifier into 17TRACK to compare available handoff events.
4	If the number fails, ask the sender to verify the label, service and destination; an order or reference number may not be trackable.

Tracking Number Formats and Examples

International postal identifiers commonly follow the UPU S10 structure: two service letters, eight serial digits, one check digit and a two-letter origin code. The official Nepal Post evidence identifies international and internal tracking systems but does not publish a complete public format catalogue, so a prefix alone should not determine the service.

Tracking Number Format

Identifier family

Normalized pattern

International postal item

AA## #### #### #CC

View all details for international postal items

Issued by	The origin postal operator normally issues the identifier; Nepal Post may display it during Nepal-side handling.
Typical use	International registered, parcel, EMS or other tracked postal traffic, depending on the service indicator.
Who sees it	The sender sees it on the receipt or label, while a marketplace buyer usually sees it in the dispatch notice.
Caveat	Country code and service letters support identification but do not prove the current physical custodian.

Internal tracking identifier

Use the exact number printed on the Nepal Post receipt or label.

View all details for internal tracking identifiers

Issued by	Nepal Post issues the postal receipt or label identifier for the relevant domestic service.
Typical use	Domestic registered or parcel movements recorded in the Internal Tracking System.
Who sees it	The domestic sender and recipient may see it on the receipt, label or delivery communication.
Caveat	Do not substitute an order number, invoice number or seller reference for the postal identifier.

Merchant reference

Order-#### or reference-####

View all details for merchant references

Issued by	The seller or marketplace issues the order or reference identifier.
Tracking scope	A merchant reference identifies a purchase but may not produce Nepal Post transport events.
Next action	Ask the seller for the postal tracking number if the reference cannot be recognized.

Tracking Statuses and Meanings

Status Quick Lookup

Status	Meaning
Label created / pre-advice	Electronic data exists, but a physical acceptance scan may not yet have occurred.
Accepted	A postal facility has recorded receipt of the item.
In transit	The item is moving between processing points or transport legs.
Customs / handover	The item is undergoing border processing or transfer between postal operators; arrival at an exchange office is not proof of customs release.
Out for delivery	The destination delivery operation has assigned the item for delivery.
Delivered	A delivery scan has been recorded; check the delivery location if the item is missing.
Exception / return	A delivery or transport issue requires sender, recipient or postal follow-up.

Services and Delivery Times

Service Comparison

Service

Best for

EMS

International express postal documents and parcels.

View all details for EMS

Coverage	International postal destinations served through the applicable postal network.
Tracking level	Use the international tracking identifier and available postal events.
Limitation	Actual delivery depends on destination processing, customs and the destination postal operator.

Parcel service

Postal parcels and international parcel registration.

View all details for parcel service

Coverage	Domestic and applicable international parcel destinations.
Tracking level	Tracking depends on the selected parcel service and recorded scans.
Limitation	Published delivery timing varies by origin, destination, transport and customs.

Post box

Receiving postal items through a post box arrangement.

Delivery Time

Service	Delivery guidance
EMS	Timing depends on origin, destination, postal routing, customs and service conditions; the official site evidence does not provide a universal number of days.
Parcel service	Timing depends on the selected route and destination processing; use the latest carrier information for the shipment.

Destination Country Delivery Times

Destination region	Operational guidance
International destinations	Confirm the destination-specific service and delivery expectation with Nepal Post before posting; customs and destination postal handoff can create scanning gaps.

Common Tracking Problems and Solutions

Problem & Solution

Problem/status shown	Immediate action
Invalid number	Check every character, remove formatting errors and ask the sender to confirm the postal identifier.
No tracking events	Confirm that the item was physically accepted; label creation alone does not prove handover.
Long scanning gap	Compare official Nepal Post and 17TRACK events, then contact the sender or relevant postal office with the receipt.
Delivered but not received	Check the delivery location, household members, reception desk and neighbors, then request delivery evidence or contact the local delivery office.
Customs or return issue	The recipient should check import instructions; the sender should retain the receipt and contact Nepal Post for a postal inquiry.
Damage or loss	Photograph the packaging and contents, preserve all materials and ask the sender to pursue the applicable postal inquiry or claim.

International Shipping, Customs and Carrier Handoffs

An international Nepal Post item can pass through origin processing, export controls, international transport, destination customs and a destination postal delivery network. A destination scan or exchange-office arrival does not by itself mean customs has released the item.

International Flow

Stage	What to understand
Origin acceptance	Nepal Post records the item when accepted at the relevant postal point.
Export processing	Postal sorting and export security or customs procedures may occur before dispatch.
International transport	The item moves through international line-haul; event visibility can pause between scans.
Destination customs	The destination authority determines import treatment, taxes and required documents.
Postal handoff and last mile	The destination postal operator performs local processing and delivery; the original identifier may continue to be used.

Customer Service

Channel	Verified contact
General Post Office call center	01-4532891 / 01-4543913; Dillibazar, Kathmandu.
General email	gpo@nepalpost.gov.np
EMS branch	01-4542665 / 01-4530803; ems.gpo@nepalpost.gov.np
Parcel branch	01-4533326 / 01-4541320; parcel.gpo@nepalpost.gov.np
Office hours	Monday–Friday, 9:00–16:00 in the winter period and 9:00–17:00 in the summer period, as listed by the General Post Office.

When contacting Nepal Post, prepare the tracking number, posting date, sender and recipient addresses, service type, latest scan, contents description and value evidence. For damage, retain the packaging and photographs.

FAQ

Basic FAQs

1. How do I track my Nepal Post package?

Enter the postal tracking number on the official Nepal Post tracking service or use 17TRACK for available cross-carrier events.

2. Where can I find my Nepal Post tracking number?

Look on the postal receipt, shipping label or seller’s dispatch message.

3. What does a Nepal Post tracking number look like?

International postal numbers commonly use an S10-style pattern such as AA## #### #### #CC; use the complete identifier rather than relying on the prefix.

4. When will the first Nepal Post scan appear?

The first event appears after the relevant postal system records acceptance or another processing scan; label creation alone is not physical acceptance.

5. Why is my Nepal Post tracking not updating?

A transport leg, handoff or customs stage can create a visibility gap, so compare the official result with 17TRACK and ask the sender to open a postal inquiry when appropriate.

6. How long does Nepal Post delivery take?

Delivery time depends on service, origin, destination, transport, customs and local delivery conditions.

7. What should I do after a Nepal Post delivery failure?

Review the latest notice, verify the address and contact the responsible postal office or sender for redelivery or collection instructions.

8. What should I do if Nepal Post says delivered but I have not received it?

Check the delivery location, household members, reception desk and neighbors, then request delivery evidence and contact the local postal office.

9. How do I report a lost or damaged Nepal Post item?

Preserve the packaging and evidence and ask the sender or relevant Nepal Post branch about the applicable inquiry or claim process.

10. How can I contact Nepal Post?

Use the General Post Office call center, the general email address or the EMS or parcel branch contacts listed above.

Expert FAQs

11. Does Nepal Post operate both internal and international tracking?

Yes. The General Post Office website lists an Internal Tracking System and an International Tracking System, reflecting different postal operating contexts.

12. Does Nepal Post issue every number that can display Nepal Post events?

No. An international identifier may be issued by the origin postal operator and later displayed by Nepal Post during destination handling.

13. Does arrival at a destination exchange office mean customs is complete?

No. Exchange-office arrival and customs release are separate events, and the destination authority controls import processing.

14. Who should act when an international Nepal Post item is held by destination customs?

The recipient should follow destination-country customs instructions, while the sender should retain the postal receipt and support a carrier inquiry.

15. Can 17TRACK change a Nepal Post delivery address?

No. Address changes, delivery instructions, investigations and claims must be handled by Nepal Post, the destination postal operator or the sender.

Tracking API

17TRACK API

// Nepal Post: current public official tracking API endpoint was not established
// 17TRACK API reference
POST https://api.17track.net/track/v2.4/register
Headers:
  17token: YourKey
  Content-Type: application/json
Body:
[
  {
    "number": "TRACKING_NUMBER",
    "carrier": "CARRIER_CODE"
  }
]
// Use the current 17TRACK documentation to confirm the carrier code and account requirements.