Fastgo Tracking
Please enter the Fastgo tracking number to check the latest shipping status.
About Fastgo
Fastgo is a group-style cross-border logistics operator serving international e-commerce, online platforms, import and export merchants, and overseas shopping customers. Fastgo combines warehousing, consolidation, trunk transport, customs clearance, global delivery, returns management, procurement, payment logistics, and software support. The official site identifies operations or service networks in China, Australia, Canada, New Zealand, Japan, the United States, and Hong Kong.
| Field | Verified information |
|---|---|
| Official name | Fastgo; the Chinese website also uses 速派快递 and Fastgo速派快递. |
| Official website | https://www.fastgo.com.au/ |
| Carrier type | Cross-border logistics operator providing warehousing, consolidation, transport, customs clearance, delivery, and returns-related services. |
| Primary regions | China, Australia, Canada, New Zealand, Japan, the United States, and Hong Kong. |
| Tracking page | Fastgo official site; the homepage provides an “运单查询” shipment-query entry. |
| Parent organization | The site footer identifies 银高（上海）贸易有限公司. |
Carrier Entity Relationships
| Entity | Relationship summary |
|---|---|
| Fastgo | Fastgo is the named cross-border logistics operator responsible under its published terms for transport and customs clearance for covered shipments. |
| Operated services | Fastgo offers e-commerce warehousing and fulfilment, consolidation and forwarding, EMS/DHL/self-operated-line arrangements, bonded import and export support, and delivery solutions. |
| Third-party delivery | Fastgo states that warehouse orders may be handed to third-party logistics providers such as JD or postal operators; those providers may create later scans. |
| Regional facilities | Fastgo lists operating or service centres in Australia, Canada, New Zealand, the United States, and Japan, alongside China-related processing. |
| 17TRACK | 17TRACK is an independent platform that may aggregate available Fastgo events; it does not transport shipments or decide claims. |
Quick Answer
Enter the shipment or waybill number supplied by Fastgo, the seller, a receipt, or a dispatch message into the shipment-query entry on the Fastgo website or into 17TRACK. If no result appears, check that you are using a tracking number rather than an order number, remove spaces or punctuation, and allow time for the first physical acceptance scan. 17TRACK is independent and cannot change an address, issue a refund, or approve a Fastgo claim.
How to Track Fastgo Packages
| Route | Action |
|---|---|
| Fastgo official tracking | Open the Fastgo homepage, choose the shipment-query function, and enter the waybill number exactly as provided. |
| 17TRACK | Open 17TRACK, enter the number, and review the carrier attribution and available events. |
| No number or no result | Ask the seller or shipper for the waybill, confirm the service and destination, and contact the relevant Fastgo regional team if the shipment has already been handed over. |
An order ID identifies a purchase; a reference ID identifies a merchant record; a waybill or tracking number identifies a shipment. Label creation or electronic pre-advice does not by itself prove that Fastgo has physically received the parcel.
Tracking Number Formats and Examples
Fastgo’s public pages identify shipment-query and Fastgo waybills but do not publish a complete universal numbering specification. Do not infer a service solely from a prefix. Use the original Fastgo query, 17TRACK automatic recognition, or the shipper’s dispatch record.
Tracking Number Format
| Identifier family | Normalized pattern | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| Fastgo waybill | Alphanumeric or numeric format supplied on the Fastgo waybill; use a masked example such as FG########. | ||||||||||
View all details for Fastgo waybills
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| Partner or postal identifier | A partner-issued number may be displayed during a handoff; use a masked example such as AA#########CC only when the sender confirms that format. | ||||||||||
View all details for partner identifiers
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Tracking Statuses and Meanings
| Status | Lifecycle stage | ||||||
|---|---|---|---|---|---|---|---|
| Label created / awaiting item | Pre-shipment: electronic data exists, but physical acceptance by Fastgo is not established. | ||||||
View all details for label-created status
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| Accepted / received | Fastgo or an identified facility has recorded receipt; sorting and onward transport can begin. | ||||||
| In transit | The shipment is moving between facilities or transport stages; scans may be intermittent. | ||||||
| Customs processing | Documents, declaration, inspection, duties, or release activity may be under review; arrival at customs is not release. | ||||||
| Handover / last mile | A postal or third-party delivery operator may be handling the next leg; responsibility depends on the physical acceptance scan. | ||||||
| Out for delivery / delivered | The destination delivery stage is active or a delivery scan has been recorded. If not received, check the delivery location and contact Fastgo or the local delivery point. | ||||||
| Exception / returned | An address, access, customs, damage, prohibited-item, or delivery problem requires investigation; the shipper should act promptly. | ||||||
Services and Delivery Times
Fastgo’s public service pages describe solutions rather than a single published delivery timetable. Delivery depends on origin, destination, customs, transport capacity, service selection, and the destination operator. The following distinctions prevent an estimate from being mistaken for a guarantee.
Service Comparison
| Service | Service type | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| E-commerce warehousing | Storage and fulfilment solution. | ||||||||
View all details for e-commerce warehousing
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| Consolidation and forwarding | Cross-border consolidation and transport. | ||||||||
View all details for consolidation and forwarding
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| Bonded import and export | Cross-border customs and bonded-warehouse support. | ||||||||
| Returns management | Post-delivery return and exchange logistics support. | ||||||||
Delivery Time
| Service | Published delivery standard |
|---|---|
| Fastgo cross-border routes | Route-specific timing varies by origin, destination, customs, transport capacity, and selected service. |
| EMS, DHL, or postal partner route | The applicable partner’s service standard and the booking record govern; no universal Fastgo guarantee is stated on the reviewed pages. |
| Bonded import or export | Timing includes warehouse, declaration, inspection, release, and onward delivery stages; no fixed public window is stated. |
Destination Country Delivery Times
| Destination country or region | Confirmed Fastgo network role |
|---|---|
| China | Fastgo’s published terms describe transport and customs clearance for shipments entering mainland China. |
| Australia | Fastgo lists Australia operations, warehouse, tracking, reassignment, and after-sales contacts. |
| Canada | Fastgo lists Canadian operating centres and agent locations. |
| New Zealand | Fastgo lists an Auckland operating centre. |
| Japan | Fastgo lists a Japanese operating centre in Osaka. |
| United States and Hong Kong | Fastgo identifies these locations within its international network description. |
Country-by-country delivery-day averages are not published on the reviewed official pages, so a numeric country table would risk presenting unsupported estimates as Fastgo standards. Ask Fastgo or the shipper for the route-specific estimate shown on the booking.
Common Tracking Problems and Solutions
| Problem or status | Check first |
|---|---|
| Invalid number | Compare the number with the receipt or seller message; remove spaces and use the actual waybill rather than the order ID. |
| No tracking events | Electronic pre-advice may exist before physical acceptance; ask the shipper to confirm handover. |
| Long gap in transit | Check customs, weekends, transport disruption, and whether a destination partner has received the parcel. |
| Address or delivery failure | Contact the Fastgo regional team with the full address and request reassignment or delivery guidance. |
| Customs hold | Provide accurate identity, invoice, declaration, permit, or tax information requested by Fastgo or customs. |
| Delivered but missing | Check the entrance, safe place, household members, building reception, neighbours, and local delivery point; then ask Fastgo for delivery evidence and contact the seller. |
| Lost or damaged | Preserve packaging, photographs, receipt, invoice, and delivery-agent acknowledgement, then contact Fastgo after-sales support. |
International Shipping, Customs and Carrier Handoffs
Fastgo’s published terms describe Fastgo as responsible for transport and customs clearance for covered shipments entering mainland China. A partner scan, arrival at an exchange facility, or customs presentation does not by itself mean that customs has released the parcel or that final delivery has occurred.
| Stage | Physical custodian or event |
|---|---|
| Origin collection | The shipper, collection point, or origin facility accepts the goods and creates or records the shipment. |
| Fastgo warehouse | Fastgo may receive, inspect, consolidate, pack, or prepare the shipment for international transport. |
| Export and line-haul | Export processing, security, and international transport take place; scan visibility can pause between facilities. |
| Import customs | Fastgo’s terms require truthful declarations and supporting documents; duties, taxes, storage, or penalties caused by missing or inaccurate information may be charged to the recipient. |
| Partner handoff | A postal or third-party operator may perform a later leg. Electronic pre-advice is not the same as physical handover or first acceptance scan. |
| Last mile | The destination delivery operator or Fastgo regional operation performs delivery, reassignment, or customer support according to the route. |
Delivery Management and Post-shipment Options
| Option | Who should request it |
|---|---|
| Delivery reassignment | The recipient should contact Fastgo’s Australian customer service when the official route supports a change and provide the shipment number and corrected address. |
| Warehouse or parcel enquiry | The recipient or shipper should contact the relevant regional warehouse or operations centre. |
| Pickup or local handling | Eligibility depends on the local facility and route; confirm directly before visiting. |
Lost, Damaged, Claims, Insurance and Refunds
| Process | Use when and who files |
|---|---|
| Tracking enquiry | Use for a missing scan or delivery question; the recipient or shipper should contact Fastgo with the waybill. |
| Uninsured loss | Fastgo’s published terms state that a receipt may support compensation up to 200 units of local currency, or 20 units per kilogram without a receipt, subject to the stated maximum and terms. |
| Declared-value cover | The published rate is 3% of declared value and requires the original invoice attached to the waybill; coverage begins at the Fastgo warehouse, not the collection point. |
| Damage claim | Keep packaging and photographs; the terms require delivery-agent acknowledgement for damage or missing contents. |
| Postage or seller refund | A merchant refund or payment dispute is separate from a Fastgo transport claim and must be handled with the seller or payment provider. |
Shipping Restrictions and Special Handling
| Category | Published rule or impact |
|---|---|
| Prohibited goods | Fastgo lists cash, private documents, animals, plants, medicines, narcotics, counterfeit goods, corrosive or radioactive goods, and flammable or explosive goods among prohibited categories. |
| Customs documents | The shipper must provide truthful and correct declarations and required customs documents; missing information can cause duties, storage, delay, seizure, or destruction. |
| Oversize calculation | When one side exceeds 40 cm, the published volumetric-weight formula is length × width × height ÷ 5000, using centimetres. |
| Value and product limits | The terms include a RMB 1,000 value restriction and special weight limits for certain health, personal-care, and cosmetic shipments; confirm the current terms before dispatch. |
Customer Service
| Channel | Verified contact or link |
|---|---|
| Official website | Fastgo Contact Us for regional contacts and services. |
| Australia customer service | 049 105 8008, listed for tracking, identity and information changes, and reassignment; 10:30–19:30 Australia time, Monday–Friday. |
| Australia after-sales | 049 105 2066, listed for complaints, suggestions, and compensation; 10:30–19:30 Australia time, Monday–Friday. |
| Australia operations email | service@fastgo.com.au |
| China customer service | The official site directs customers to its hotline and WeChat account; the visible evidence does not show the digits. |
| Canada customer service | 604-270-8680 extension 4, Monday–Friday 12:00–19:00 Vancouver time. |
Prepare the waybill, sender and recipient addresses, dispatch date, service type, latest scan, parcel description, value proof, photographs, and packaging. Use the shipper for booking or seller-refund issues, and Fastgo for transport, reassignment, customs, complaint, or compensation enquiries.
Ecommerce and Business Tracking
Fastgo describes self-developed software support and system synchronisation for e-commerce fulfilment. A merchant should distinguish Fastgo’s own customer or warehouse systems from a public carrier API and from 17TRACK’s multi-carrier API.
Developer/API Comparison
| Option | Provider | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| Fastgo software support | Fastgo | ||||||||||
View all details for Fastgo software support
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| 17TRACK API | 17TRACK | ||||||||||
View all details for 17TRACK API
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FAQ
Basic FAQs
Enter the Fastgo waybill on the official Fastgo website or 17TRACK. If there is no result, verify the number and ask the shipper whether the parcel has been handed over.
Check the Fastgo receipt, seller dispatch message, label, account record, or booking confirmation.
Fastgo does not publish one universal public pattern, so use the complete waybill supplied by the shipper rather than guessing from a prefix.
The first scan normally depends on physical receipt at Fastgo or an origin facility; label creation alone is not acceptance.
A parcel may be between facilities, undergoing customs processing, or waiting for a partner scan. Confirm dispatch and contact Fastgo if the gap affects the route estimate.
Fastgo’s public pages do not state one universal delivery time; request the route-specific estimate because customs and destination handling can change transit time.
Check the address and delivery notice, then contact the relevant Fastgo regional team to ask whether reassignment or another delivery arrangement is possible.
Check safe places, reception, household members, and neighbours, then request delivery evidence from Fastgo and notify the seller.
Keep the packaging, photographs, receipt, invoice, and delivery-agent acknowledgement, then contact Fastgo after-sales support.
Use the official Contact Us page, the relevant regional phone number, or the published Australia service email for the shipment’s location and problem type.
Expert FAQs
Fastgo provides integrated cross-border logistics, but its service description also refers to postal and third-party providers, so the physical custodian can change by transport stage.
No; electronic pre-advice or a partner status is different from a physical Fastgo acceptance scan. Ask the shipper for handover evidence.
No; arrival, inspection, document review, duty payment, and release are separate customs events.
Fastgo’s published terms place customs fines, storage, other charges, and applicable taxes caused by missing or incorrect information on the recipient, with the shipper responsible for the recipient’s unpaid amounts under the stated terms.
Declared-value cover requires a 3% fee and original invoice matching the declared value; without that cover, the published compensation limits apply.
Tracking API
// 1. Fastgo official tracking API
// Current public official Fastgo tracking API not confirmed.
// 2. 17TRACK API
POST https://api.17track.net/track/v2.4/register
Headers:
17token: YourKey
Content-Type: application/json
Body:
[
{
"number": "TRACKING_NUMBER",
"carrier": "CARRIER_CODE"
}
]
// CARRIER_CODE must be confirmed from current 17TRACK carrier data.
// Do not replace the placeholder with an unverified code.
Sources & References
- Fastgo official website and shipment-query entry. Fastgo
- About Us — Fastgo. Fastgo
- Contact Us — regional contacts and operating centres. Fastgo
- Products and Services — e-commerce warehousing and cross-border logistics. Fastgo
- Fastgo carrier terms, compensation, and prohibited-goods rules. Fastgo
- 17TRACK API documentation. 17TRACK
17TRACK is an independent tracking platform and is not affiliated with Fastgo.
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