Sears Order Tracking

www.sears.com

Enter a tracking number that can be used for shipment tracking to check the logistics history of your Sears order.

About Sears

Sears is a U.S.-focused retail and marketplace shopping site at https://www.sears.com. Online order tracking can involve the Sears account order page, order emails, marketplace seller updates, fulfillment partners, and the carrier that physically scans the package.

Profile field	Verified guidance
Official website	https://www.sears.com
Brand type	Retailer and marketplace-style ecommerce site, with orders that may be sold or fulfilled by different parties.
Primary shopping region	Primarily United States customers and U.S. delivery contexts, subject to product, seller, and shipping option.
Order tracking route	Account order history, order status tools, order confirmation and shipment emails, seller communications, carrier websites, and 17TRACK when a carrier tracking number is available.

Brand Entity & Order Ownership

Entity / order party

Role in the order

Sears platform

Hosts product listings, account orders, order status, checkout records, help routes, and marketplace order information.

View all details for Sears platform

What it controls	Order records visible in the account, site help flows, return entry points, and platform-level customer service routing.
What it cannot control	Carrier scan timing, weather delays, inaccessible delivery locations, and some seller-specific shipping choices.
Why it matters to tracking	The order page is the first place to confirm whether an item has shipped and whether a carrier tracking number exists.

Buyer account

Stores order history, email address, shipment notices, saved addresses, and return or cancellation requests that are available to the buyer.

View all details for buyer account

What it controls	The buyer can view eligible orders, copy tracking numbers, request help, and start returns when the order page permits it.
What it cannot control	The buyer cannot force a carrier scan, override seller handling, or approve a refund without platform or seller review.
Why it matters to tracking	Most private order details are available only to the account or email address used at checkout.

Seller or merchant

May sell, pack, ship, and update marketplace items, depending on the listing and order model.

View all details for seller or merchant

What it controls	Seller handling time, shipment creation, the selected carrier in seller-fulfilled orders, and seller responses through official channels.
What it cannot control	Final carrier delivery scans after handoff and platform refund decisions outside seller authority.
Why it matters to tracking	If the seller has not handed the parcel to a carrier, 17TRACK and the carrier may not show movement yet.

Fulfillment party

Warehouse, store, marketplace fulfillment operation, or seller warehouse that prepares the item for shipment.

View all details for fulfillment party

What it controls	Picking, packing, split shipments, label generation, and handoff scheduling.
What it cannot control	Carrier transit after pickup or marketplace policy decisions.
Why it matters to tracking	A label can be created before the carrier physically receives the package.

Carrier or last-mile carrier

Transports and scans the package once it has entered the carrier network.

View all details for carrier or last-mile carrier

What it controls	Acceptance scans, in-transit events, delivery attempts, proof of delivery, and some delivery instructions if the carrier supports them.
What it cannot control	Sears order edits, seller refunds, and product replacement decisions.
Why it matters to tracking	Carrier events are the source for shipment movement that 17TRACK can display when supported.

Payment/refund channel

Processes payment authorization, refund settlement, and sometimes dispute evidence depending on the payment method.

View all details for payment/refund channel

What it controls	Payment posting and refund settlement after Sears or the seller authorizes a refund.
What it cannot control	Package scans, delivery attempts, and return carrier movement.
Why it matters to tracking	A delivered scan, return scan, or cancellation does not automatically mean a refund has been completed.

17TRACK relationship

Independent tracking platform that can display supported carrier tracking events for a usable tracking number.

View all details for 17TRACK relationship

What it controls	Tracking lookup, carrier detection where available, and API registration for carrier tracking numbers.
What it cannot control	Private Sears order details, seller communication, address changes, refunds, returns, or carrier operations.
Why it matters to tracking	17TRACK is useful after you have a carrier tracking number, not merely a Sears order number.

Quick Answer

To track a Sears order, sign in to the account used for the purchase, open the order details, and look for order status, shipment details, carrier name, and tracking number. If a carrier tracking number is available, you can track it on the carrier website or with 17TRACK.

Quick Tracking Decisions

Question	Direct answer
How do I track my order?	Use the Sears order page first, then use the carrier number on 17TRACK or the carrier site when one is shown.
Where is the tracking number?	Check the shipping confirmation email, order details, seller message, or shipment section; it is different from the order number.
What if there is no tracking?	The item may still be processing, shipped by a seller that has not uploaded tracking, split into another shipment, or using a delivery method with limited tracking.
Who should I contact?	Contact Sears or the seller for order, refund, wrong item, and marketplace issues; contact the carrier for delivery scans and proof of delivery; use 17TRACK only to view supported tracking events.

Pro Tip: 17TRACK can help track available carrier tracking numbers and may identify carriers automatically, but it cannot view private Sears order data, change shipping addresses, cancel an order, open a return, approve a refund, or contact a seller for you.

How to Track Sears Orders

Start with the official Sears order record because it can show whether the order is still processing, whether the item was split into multiple shipments, and whether the seller has supplied a carrier tracking number.

Tracking Path Comparison

Tracking path

Use when

Official account / order history

You bought while signed in or can access the purchasing account.

View all details for official account tracking

Identifier needed	Account login, order number, or order email depending on the official flow.
What you can see	Order status, shipment status, cancellation or return eligibility, seller information when available, and tracking number if uploaded.
Best next step	Open the specific order, check each item or shipment, and copy the carrier tracking number into 17TRACK if present.
Important limitation	Order status can update before the carrier has the parcel, so a shipment may show as created before scans appear.

Official order email or SMS

You have the order confirmation, shipping confirmation, or delivery notification but cannot find the order page quickly.

View all details for official order messages

Identifier needed	Order number, tracking link, tracking number, and the email address or phone number used at checkout.
What you can see	Confirmation, shipment notice, tracking link, seller message, or delivery notice depending on what Sears sent.
Best next step	Use the official link only if it points to a trusted Sears or carrier HTTPS page, then compare with the carrier scan.
Important limitation	Email forwarding to gift recipients may not include all private account or payment details.

17TRACK

You have a carrier tracking number or want carrier detection across supported networks.

View all details for 17TRACK tracking

Identifier needed	Carrier tracking number, not a Sears order number or payment reference.
What you can see	Supported carrier events such as accepted, in transit, out for delivery, delivered, exception, or return movement.
Best next step	If 17TRACK shows no result, confirm the number, wait for carrier acceptance, and check the official order page for carrier name.
Important limitation	17TRACK cannot access private marketplace records or seller-only updates unless they become carrier tracking events.

Carrier website

You know the carrier and need delivery proof, delivery attempt details, pickup instructions, or address exception guidance.

View all details for carrier website tracking

Identifier needed	Carrier tracking number and sometimes destination ZIP code for additional delivery tools.
What you can see	Carrier scans, delivery exception, attempted delivery, pickup location, or proof of delivery when available.
Best next step	Use carrier evidence when reporting non-delivery, damage, or delivery attempt issues to Sears or the seller.
Important limitation	The carrier generally cannot authorize Sears refunds or replace merchandise.

Seller or marketplace message center

The item appears to be sold or shipped by a marketplace seller, or the tracking number was not uploaded.

View all details for seller tracking

Identifier needed	Order number, seller name, item title, and any seller-provided reference or tracking number.
What you can see	Seller response, shipment confirmation, updated tracking, return instructions, or marketplace dispute guidance.
Best next step	Ask for the carrier name and tracking number, then verify movement on 17TRACK or the carrier website.
Important limitation	Messages outside official channels may not be accepted as platform evidence.

Guest or gift route

You ordered without a full account, received an item as a gift, or someone else purchased it for you.

View all details for guest or gift tracking

Identifier needed	Order confirmation email, order number, gift receipt, tracking link, or the purchaser’s assistance.
What you can see	Limited shipment information if the email or gift link provides it; full order management may require the purchaser account.
Best next step	Ask the purchaser to forward the shipping confirmation or tracking number without exposing payment data.
Important limitation	Gift recipients usually cannot change an order, cancel it, or request a payment refund without the purchaser or official return process.

Official account steps: sign in to Sears, open order history or order status, select the order, review each item or shipment, look for the carrier and tracking number, and check whether one order was split into multiple packages before escalating a missing item.

Order Numbers, Tracking Numbers and Where to Find Them

A Sears order number identifies the purchase inside Sears systems. A carrier tracking number identifies a shipment inside a carrier network and is the number 17TRACK normally needs.

Identifier & Tracking Number Guide

Identifier type

Where users find it

Sears order number

Order confirmation email, account order history, order details page, or customer service receipt.

View all details for Sears order number

Looks like / example	Use a masked example such as ORDER-#######; exact formats can vary and should not be guessed.
Who issues it	Sears order system or marketplace checkout.
Can 17TRACK use it?	Usually no; first find the carrier tracking number.
What it can and cannot prove	It proves a purchase record may exist, but it does not prove the carrier accepted the package.

Shipment or tracking number

Shipment confirmation email, order shipment section, seller message, or carrier tracking link.

View all details for shipment or tracking number

Looks like / example	Use masked examples such as 1Z##########, 9###########, or TRACKING-####; actual format depends on carrier.
Who issues it	The carrier, shipping software, fulfillment party, or seller.
Can 17TRACK use it?	Yes, when it is a supported carrier tracking number and carrier data is available.
What it can and cannot prove	It can show carrier events; it cannot prove product condition, refund approval, or seller intent.

Marketplace order ID

Marketplace order details, seller communications, or order confirmation for third-party seller items.

View all details for marketplace order ID

Looks like / example	Masked example: MP-ORDER-#######; format may vary by seller and marketplace flow.
Who issues it	Marketplace or seller order system.
Can 17TRACK use it?	No, unless it is also a carrier tracking number, which is uncommon.
What it can and cannot prove	It links the buyer, item, and seller for support, but it is not carrier scan evidence.

Seller reference

Seller message, invoice, packing slip, or seller support response.

View all details for seller reference

Looks like / example	Masked example: SELLER-REF-####; formats are seller-specific.
Who issues it	Third-party seller or merchant system.
Can 17TRACK use it?	No, unless the seller reference is actually a carrier tracking number.
What it can and cannot prove	It helps the seller locate the order but does not prove carrier handoff.

Return tracking number

Return label, return confirmation email, drop-off receipt, or carrier receipt.

View all details for return tracking number

Looks like / example	Carrier-dependent masked example: RETURN-TRACK-####.
Who issues it	Carrier, return label provider, Sears return flow, or seller return instructions.
Can 17TRACK use it?	Yes, if it is a carrier tracking number supported by 17TRACK.
What it can and cannot prove	It can show return package movement; it does not prove inspection completion or refund approval.

Return authorization or RMA

Return request page, return approval email, seller return message, or package instructions.

View all details for return authorization or RMA

Looks like / example	Masked example: RMA-#######.
Who issues it	Sears return system or the seller.
Can 17TRACK use it?	No; use the return carrier tracking number instead.
What it can and cannot prove	It proves a return case may exist, but not that the return package is in transit.

Gift or order link

Forwarded order email, gift receipt, purchaser communication, or shipment link.

View all details for gift or order link

Looks like / example	A secure HTTPS link or masked receipt reference; avoid sharing private payment details.
Who issues it	Sears, the purchaser, or the seller depending on the order.
Can 17TRACK use it?	No; copy the carrier tracking number from the link if available.
What it can and cannot prove	It may help a recipient see limited delivery information, but account ownership may still be required for changes or refunds.

Fulfillment, Sellers and Carriers

Sears orders can differ by seller, item type, warehouse, delivery option, and region. Unless the order page names a carrier, assume the carrier varies by order, region, seller, item type, and delivery option.

Fulfillment & Carrier Relationship

Fulfillment model

Who ships it

Retail warehouse shipment

A Sears-related fulfillment location or contracted warehouse prepares the parcel.

View all details for retail warehouse shipment

Typical carriers or delivery network	Carrier varies by order, region, item type, and delivery option.
Who updates tracking	The fulfillment system may create the label; the carrier updates movement after acceptance.
Who handles delivery issues	Carrier handles scan and delivery questions; Sears handles order support and refund/return routing.
What the customer should check first	Order shipment section, carrier name, tracking number, and whether Other items ship separately.

Third-party seller self-fulfilled

The seller or merchant prepares and ships the item.

View all details for third-party seller self-fulfilled shipment

Typical carriers or delivery network	Carrier varies by seller, product, origin, and delivery promise.
Who updates tracking	The seller uploads or provides tracking; the carrier updates scans after handoff.
Who handles delivery issues	Seller should resolve shipment creation, wrong tracking, and item problems; carrier handles transit scans.
What the customer should check first	Seller name, seller messages, expected handling status, and uploaded carrier tracking.

Split shipment

Different items ship separately from different warehouses or sellers.

View all details for split shipment

Typical carriers or delivery network	Each shipment can have a different carrier and tracking number.
Who updates tracking	Each fulfillment party and carrier updates only its own package.
Who handles delivery issues	Sears or the relevant seller handles missing item investigation; carrier handles a specific package scan trail.
What the customer should check first	Item-level shipment details before reporting a missing item.

Large, heavy, or scheduled delivery

Specialized delivery provider or scheduled freight-style service may be used when applicable.

View all details for large or scheduled delivery

Typical carriers or delivery network	Provider varies; appointment, contact phone, access, or signature requirements may apply.
Who updates tracking	The delivery provider may update appointment and delivery milestones rather than normal parcel scans.
Who handles delivery issues	Sears, the seller, or the scheduled delivery provider depending on who arranged delivery.
What the customer should check first	Order details, appointment notice, delivery contact instructions, and damage documentation at delivery.

Pickup or store-related order

The order is held for pickup or fulfilled through a location rather than parcel delivery when available.

View all details for pickup or store-related order

Typical carriers or delivery network	May not use a parcel carrier if the customer collects the order.
Who updates tracking	Sears order status or pickup notification updates readiness, not a carrier scan.
Who handles delivery issues	Sears location or customer service handles pickup availability and identification requirements.
What the customer should check first	Pickup-ready notice, order number, required ID, location details, and pickup window if stated.

Tracking Statuses and Meanings

Order status, shipment status, carrier scan status, return status, and refund status are different. Read the status together with the responsible party shown in the order or carrier record.

Status Quick Lookup

Status shown

Lifecycle stage

Pending or order received

Payment/order confirmation

View all details for pending status

What it usually means	The order record exists but shipment has not been confirmed.
Who is responsible now	Sears, payment system, or seller depending on order type.
What happens next	Order moves to processing, cancellation, or additional verification.
What the customer should do	Check email, payment status, and order details; do not expect carrier scans yet.

Processing or preparing shipment

Fulfillment preparation

View all details for processing status

What it usually means	The item is being prepared, packed, verified, or waiting for seller handling.
Who is responsible now	Fulfillment party or seller.
What happens next	A label may be created and tracking may be sent.
What the customer should do	Watch for shipment email and check whether cancellation or address edits remain available.

Shipped or label created

Carrier handoff beginning

View all details for shipped or label created status

What it usually means	A shipment record or label exists; the carrier may or may not have scanned the package yet.
Who is responsible now	Fulfillment party until carrier acceptance; carrier after acceptance.
What happens next	Carrier acceptance or first transit scan appears when available.
What the customer should do	Track the carrier number and allow time for first scan before escalating.

In transit

Carrier transportation

View all details for in transit status

What it usually means	The package is moving through the carrier network or waiting between scans.
Who is responsible now	Carrier or last-mile partner.
What happens next	Arrival at a facility, out for delivery, exception, or delivery scan.
What the customer should do	Monitor scan location and expected delivery window; contact carrier for scan-specific issues.

Out for delivery

Last-mile delivery

View all details for out for delivery status

What it usually means	The carrier expects a delivery attempt on the current route.
Who is responsible now	Carrier driver or last-mile station.
What happens next	Delivered, attempted, held, exception, or rescheduled depending on route outcome.
What the customer should do	Check delivery instructions, access, gate codes, and safe delivery location.

Delivered

Delivery completion scan

View all details for delivered status

What it usually means	The carrier recorded delivery at the destination or a permitted location.
Who is responsible now	Carrier for proof of delivery; Sears or seller for order investigation if not received.
What happens next	Customer verifies receipt or reports a delivery conflict.
What the customer should do	Check porch, mailbox, front desk, neighbors, delivery photo, and carrier proof before escalating.

Exception, attempted, or held

Delivery problem

View all details for exception status

What it usually means	Address, access, weather, damage, customs, hold, or delivery attempt issue occurred.
Who is responsible now	Carrier for delivery correction; Sears or seller if order data, address, or replacement is needed.
What happens next	Redelivery, pickup, return to sender, investigation, or seller/platform review.
What the customer should do	Follow carrier instructions quickly and save screenshots of exception events.

Return or refund status

Post-delivery or cancellation stage

View all details for return or refund status

What it usually means	A return shipment, inspection, cancellation, or refund process is in progress.
Who is responsible now	Return carrier for movement; Sears, seller, or payment provider for refund processing.
What happens next	Return delivered, inspection, refund approval, replacement, or case decision.
What the customer should do	Track the return package separately and check the official refund status in the order or return case.

Delivery Time and Delay Factors

Delivery timing for Sears orders depends on the product, seller, shipping method, destination, fulfillment origin, and carrier. Use the date shown in the official order page as an estimate, not a guarantee unless Sears states a specific guarantee for that order.

Delivery Time & Delay Factors

Scenario/service

Typical timing source

Standard parcel delivery

Estimated delivery date in checkout, order details, shipping email, or carrier tracking.

View all details for standard parcel delivery

What can delay it	Handling time, carrier pickup, weather, route capacity, incorrect address, or missed delivery.
When tracking may update	After label creation, carrier acceptance, facility scans, and final delivery events.
Who to contact first	Carrier for scan problems; Sears or seller if the order has not shipped or the item is wrong.
Important caveat	Estimated delivery is not the same as a guaranteed delivery date unless officially stated for that order.

Third-party seller order

Seller handling information, marketplace order status, and seller-provided carrier tracking.

View all details for third-party seller timing

What can delay it	Seller handling, inventory issue, late tracking upload, seller carrier choice, or origin-to-destination distance.
When tracking may update	After the seller creates a label and the carrier scans the package.
Who to contact first	Seller through official marketplace channels when no shipment or wrong tracking appears.
Important caveat	Seller marked shipped may not equal carrier accepted.

Backordered, unavailable, or special item

Product page availability, order status, and seller or Sears notification.

View all details for backordered or special item timing

What can delay it	Inventory confirmation, supplier lead time, item-specific handling, or cancellation review.
When tracking may update	Only after the item is released for shipment and a carrier number is issued.
Who to contact first	Sears or the seller named on the order.
Important caveat	17TRACK cannot show movement before a carrier tracking number exists.

Split package delivery

Item-level shipment dates and each tracking number.

View all details for split package timing

What can delay it	Different warehouses, sellers, carriers, or item availability.
When tracking may update	Separately for each package.
Who to contact first	Sears or the seller for the missing item after checking all package records.
Important caveat	One delivered package does not prove every item in the order was delivered.

Pickup or location-based order

Pickup-ready email, order status, and location instructions.

View all details for pickup timing

What can delay it	Inventory confirmation, location processing, identity verification, or holiday hours.
When tracking may update	Order status updates may replace carrier scans.
Who to contact first	Sears customer service or the pickup location if listed in the order.
Important caveat	A pickup-ready notice is not a parcel tracking event.

Cross-border or supplier-origin order

Seller notice, carrier tracking, customs events if provided, and final-mile carrier scans.

View all details for cross-border timing

What can delay it	Export handoff, customs review, import duties, line-haul transfer, or final-mile handover.
When tracking may update	At origin acceptance, export, import, customs release, and final-mile delivery scans when provided.
Who to contact first	Seller for shipping origin and paperwork; carrier for customs scan meaning; Sears for order support.
Important caveat	Do not assume every Sears order is cross-border; use the seller and tracking details for that order.

Common Problems and Next Steps

Most tracking issues fall into one of three categories: no carrier number yet, carrier number exists but has limited scans, or delivery scan conflicts with what the customer received.

Problem & Next Step

Problem shown

Check first

No tracking number

Order status, shipment email, seller message, and whether the item is still processing.

View all details for no tracking number

Likely cause	Order not shipped, seller has not uploaded tracking, pickup order, digital/non-parcel item, or split shipment pending.
Immediate action	Wait for shipment confirmation or contact the seller/Sears if the order is beyond the stated handling window.
When to escalate	When expected shipment date passes or seller cannot provide carrier details.
Who to contact	Sears or the named seller, not 17TRACK.

Tracking number not working

Number accuracy, carrier name, first scan status, and whether the label is newly created.

View all details for tracking number not working

Likely cause	Typo, wrong identifier, carrier not yet scanned, unsupported carrier data, or seller uploaded an incorrect number.
Immediate action	Copy the full number from the official message and check the order page for carrier name.
When to escalate	If the number remains invalid after reasonable carrier acceptance time or the seller confirms shipment without valid tracking.
Who to contact	Seller or Sears for wrong number; carrier for valid number with scan issue.

Shipped but no scans

Whether the status says label created, awaiting carrier, or only seller-shipped.

View all details for shipped but no scans

Likely cause	Label created before pickup, batch handoff delay, seller did not tender parcel, or carrier scan missed at origin.
Immediate action	Monitor for first carrier acceptance and compare the seller’s shipment date with carrier events.
When to escalate	When the order is late and no acceptance scan exists.
Who to contact	Seller/Sears first; carrier may not help without acceptance.

Package stuck

Last scan location, date, exception notes, service type, and destination region.

View all details for stuck package

Likely cause	Carrier backlog, transfer, weather, facility delay, customs review, or missed scan.
Immediate action	Check carrier status and delivery estimate; save scan screenshots.
When to escalate	When carrier tracking indicates a problem or the order is significantly past the expected window.
Who to contact	Carrier for scan investigation; Sears or seller for order resolution.

Delivery attempted

Carrier notice, pickup location, redelivery option, access problem, and ID requirements.

View all details for delivery attempted

Likely cause	No access, signature required, business closed, unsafe location, or address issue.
Immediate action	Use carrier redelivery or pickup instructions if available.
When to escalate	If the package is returning to sender or carrier instructions conflict with your address.
Who to contact	Carrier first for redelivery; Sears or seller if return-to-sender occurs.

Address problem

Shipping address in the order, carrier exception text, apartment/unit, ZIP code, and phone contact.

View all details for address problem

Likely cause	Missing unit, wrong ZIP, undeliverable address, gated access, or carrier validation issue.
Immediate action	Contact carrier for delivery correction if allowed and contact Sears or seller if order data must be changed.
When to escalate	Before the package is returned to sender.
Who to contact	Carrier for in-transit delivery instructions; Sears/seller for order-level address records.

Delivered but not received

Porch, mailbox, garage, front desk, neighbors, delivery photo, and proof of delivery location.

View all details for delivered but not received

Likely cause	Alternate drop location, early delivered scan, misdelivery, building staff receipt, theft, or scan error.
Immediate action	Check delivery locations, household/front desk/neighbors, delivery photo or proof, and carrier event details.
When to escalate	After checking nearby locations and carrier evidence, report through Sears/seller support with screenshots.
Who to contact	Carrier for proof of delivery; Sears or seller for item-not-received review. Refund is not automatic.

Split shipment missing item

Item-level tracking, packing slip, each package’s delivered scan, and seller for each item.

View all details for split shipment missing item

Likely cause	Items shipped separately, partial fulfillment, seller delay, or packing error.
Immediate action	Match each item to its shipment before opening a missing item case.
When to escalate	If every shipment is delivered and the item is not in any package.
Who to contact	Sears or the relevant seller with photos of packaging and packing slip.

Wrong, lost, or damaged item

Photos, packaging, invoice, tracking events, seller name, and return eligibility.

View all details for wrong lost or damaged item

Likely cause	Packing error, transit damage, seller fulfillment issue, or carrier loss investigation.
Immediate action	Keep packaging, take photos, and start the official help or return flow.
When to escalate	Immediately for damage or wrong item; after carrier investigation for loss if requested.
Who to contact	Sears or seller for merchandise resolution; carrier for damage or loss scan evidence.

Return not updating or refund pending

Return tracking number, drop-off receipt, return authorization, and official refund status.

View all details for return not updating or refund pending

Likely cause	Carrier has not scanned the return, return center has not inspected it, seller review is pending, or payment settlement is pending.
Immediate action	Track the return carrier number and keep the drop-off receipt until refund is completed.
When to escalate	When the return shows delivered but the refund case does not update after the official processing period stated for that order.
Who to contact	Sears, seller, or payment provider depending on where the refund is pending.

Returns, Exchanges and Refunds

Return tracking and refund status are separate. 17TRACK can help you follow a return package if you have a carrier return tracking number, but refund approval, inspection, exchange, and payment settlement must be checked with Sears, the seller, or the payment channel.

Returns & Refunds

Scenario

Where to start

Return request

Order details, returns page, or seller/platform help route shown for the order.

View all details for return request

Who can start it	The purchaser account or authorized recipient when the official return flow allows it.
Identifier needed	Order number, item, account email, seller name, and reason for return.
Return shipping/tracking	Use the return label and keep the carrier tracking number and drop-off receipt.
Refund timing dependency	Depends on return carrier movement, receipt, inspection, seller/platform approval, and payment processing.
Important limitation	Return eligibility and instructions may vary by item, seller, condition, and policy shown for the order.

Exchange or replacement

Order help page, return flow, or seller support when an exchange option is available.

View all details for exchange or replacement

Who can start it	Purchaser or authorized support agent depending on eligibility.
Identifier needed	Order number, item SKU/name, photos if damaged or wrong, and preferred resolution.
Return shipping/tracking	Original return tracking and replacement shipment tracking are separate numbers.
Refund timing dependency	Replacement timing depends on stock and approval, not only return delivery.
Important limitation	17TRACK cannot create an exchange or reserve replacement inventory.

Cancel order

Order details page if cancellation is still available, or customer service before shipment advances.

View all details for cancel order

Who can start it	Purchaser or account owner while the order is still eligible.
Identifier needed	Order number, account email, item, and cancellation reason if requested.
Return shipping/tracking	No return tracking if cancellation completes before shipment; return may be needed if already shipped.
Refund timing dependency	Depends on whether payment was only authorized, captured, shipped, or returned.
Important limitation	Once fulfillment or seller shipment advances, cancellation may no longer be possible.

Gift return

Gift receipt instructions, purchaser assistance, or official customer service route.

View all details for gift return

Who can start it	Gift recipient only if the official process supports it; otherwise purchaser may need to help.
Identifier needed	Gift receipt, order link, item information, and recipient contact details.
Return shipping/tracking	Return label and tracking depend on the official gift return route.
Refund timing dependency	Refund or credit handling depends on order policy and payment ownership.
Important limitation	Gift recipients may not be able to access payment refund details.

Third-party seller return

Seller return instructions or marketplace order help route.

View all details for third-party seller return

Who can start it	Purchaser through official marketplace or seller contact route.
Identifier needed	Order number, seller name, item, return reason, photos, and seller response.
Return shipping/tracking	Seller may provide a label or instructions; keep tracking and all messages.
Refund timing dependency	Depends on seller receipt, marketplace review, and payment settlement.
Important limitation	Use official message channels so evidence remains tied to the order.

Refund status

Order details, return case, seller response, or payment account after approval.

View all details for refund status

Who can start it	Sears, seller, or payment channel after cancellation, return, dispute, or service adjustment.
Identifier needed	Order number, return authorization, refund case ID, payment method, and return tracking if applicable.
Return shipping/tracking	Return tracking supports evidence but is not the refund itself.
Refund timing dependency	Approval, inspection, seller action, and payment provider processing.
Important limitation	17TRACK cannot confirm whether a refund has been approved or posted.

Customer Service and Escalation

Use official Sears help pages and the order details page for order-specific support. Do not rely on unverified phone numbers or third-party support pages for refunds, address changes, or marketplace disputes.

Customer Service

Channel

Best for

Sears help or customer service page

General order help, shipping questions, returns, cancellations, and policy routing.

View all details for Sears help page

Where to access	Sears Customer Service
Information to prepare	Order number, email or phone used at checkout, item name, shipping address, tracking number, latest event, and screenshots.
Who should use it	Buyers who need official order, return, cancellation, or refund guidance.
Important limitation	Do not use unofficial support numbers; current hours and contact forms should be verified on Sears before use.

Order details page

Order status, item-level shipment, cancellation eligibility, return start, and seller information.

View all details for order details page

Where to access	Sign in at https://www.sears.com and open order history or order status.
Information to prepare	Account login, order number, item, seller name, and tracking number if present.
Who should use it	Purchaser or account owner.
Important limitation	Guest, gift, or forwarded orders may require the original purchaser’s account access.

Seller message route

Marketplace seller shipment, wrong tracking, item not as described, and seller-specific return instructions.

View all details for seller message route

Where to access	Order details or the marketplace contact route shown for the order.
Information to prepare	Order number, seller name, item, tracking evidence, photos, packaging, and return reason.
Who should use it	Buyers with third-party seller orders or seller-handled fulfillment.
Important limitation	Keep communication inside official channels for evidence.

Carrier support

Delivery attempts, proof of delivery, delivery exception, pickup hold, and misdelivery evidence.

View all details for carrier support

Where to access	The carrier website named in the tracking information.
Information to prepare	Carrier tracking number, destination ZIP code, delivery address, delivery photo/proof, and latest scan.
Who should use it	Recipient or buyer with a carrier-level delivery problem.
Important limitation	The carrier cannot approve Sears refunds or decide marketplace item disputes.

17TRACK support and tools

Carrier tracking lookup, carrier detection, and tracking API use for available tracking numbers.

View all details for 17TRACK support and tools

Where to access	17TRACK tracking and 17TRACK API documentation.
Information to prepare	Carrier tracking number and carrier name if known.
Who should use it	Buyers, sellers, and merchants who need tracking visibility from supported carriers.
Important limitation	17TRACK is independent and cannot modify Sears orders or refunds.

Seller, Marketplace and Buyer Responsibility

Because Sears can include marketplace seller orders, responsibility can differ from a simple retailer shipment. The safest escalation path is to preserve order, seller, carrier, and photo evidence inside official channels.

Marketplace Responsibility

Issue

Buyer action

Seller has not shipped

Check handling status, ask seller for shipment date, and escalate through Sears if the order is late.

View all details for seller has not shipped

Platform role	Provides order record and escalation route.
Seller role	Must prepare shipment or explain availability issue.
Carrier role	No role until parcel is tendered.
Evidence to keep	Order status, expected ship date, seller messages, and screenshots.

Seller provided wrong tracking

Ask for carrier name and corrected number; compare destination and scan trail where available.

View all details for wrong tracking

Platform role	May review seller compliance and buyer claim evidence.
Seller role	Corrects tracking or explains shipping method.
Carrier role	Shows scans for the number it recognizes.
Evidence to keep	Original number, corrected number, carrier result, and seller response.

Item not received

Check delivered location, carrier proof, seller fulfillment, and open official item-not-received route.

View all details for item not received

Platform role	Routes claim or support review.
Seller role	Responds to shipment and item fulfillment questions.
Carrier role	Provides delivery scan and proof details.
Evidence to keep	Photos of delivery area, carrier proof, order page, and messages.

Item not as described or wrong item

Photograph item, packaging, label, and invoice; contact seller or Sears through order help.

View all details for item not as described

Platform role	May provide return or dispute route.
Seller role	Responsible for listing accuracy and fulfillment response.
Carrier role	Usually not responsible unless shipment damage occurred.
Evidence to keep	Listing screenshot, product photos, package label, invoice, and seller messages.

Return dispute or refund after delivery failure

Keep return tracking, delivery failure scan, seller responses, and official case ID.

View all details for return dispute or refund after delivery failure

Platform role	Reviews claim or refund route where policy permits.
Seller role	Confirms return receipt, inspection, or replacement position.
Carrier role	Provides movement, delivery, refusal, or return-to-sender scans.
Evidence to keep	Return label, drop-off receipt, tracking events, case ID, photos, and official messages.

Brand App, Notifications and Delivery Options

Sears order visibility may come through account pages, emails, text alerts, seller messages, and carrier tools. Availability of delivery instructions, pickup, rescheduling, or proof of delivery depends on the carrier and the specific order.

App, Notifications and Delivery Options

Feature

Use case

Email notifications

Order confirmation, shipment notice, delivery updates, return instructions, and seller communication.

View all details for email notifications

Where to enable	Use the email address entered at checkout or account settings when available.
When it appears	After order placement, shipment creation, delivery events, return authorization, or customer service replies.
What it can change	It informs you; it does not by itself change shipment or refund status.
Limitations	Spam filtering, forwarded gift emails, and old email addresses can block access to updates.

Account order history

Central place to verify order status, seller, shipment, return, and refund routes.

View all details for account order history

Where to enable	Create or sign in to the Sears account used for the purchase.
When it appears	After order placement and as fulfillment updates are posted.
What it can change	May allow order help, cancellation, return, or contact options when eligible.
Limitations	It cannot create carrier scans or override seller handling.

Carrier delivery tools

Delivery proof, redelivery, hold, pickup, address exception, or special delivery instruction where supported.

View all details for carrier delivery tools

Where to enable	Carrier website or app named in the Sears shipment details.
When it appears	After the carrier recognizes the tracking number and service supports delivery options.
What it can change	May change redelivery or pickup instructions if the carrier permits.
Limitations	Carrier tools cannot approve Sears refunds, item replacements, or seller disputes.

Pickup readiness notice

Orders designated for pickup or location-based collection when available.

View all details for pickup readiness notice

Where to enable	Select pickup option at checkout when offered and follow order email instructions.
When it appears	When the location has prepared the order for pickup.
What it can change	It confirms readiness; it may not provide parcel tracking.
Limitations	Pickup requirements and availability depend on the exact order and location.

Business, Seller or Developer API

Current public official Sears order tracking API access for general buyers is not confirmed. Sellers or business partners should use only the official seller or partner documentation made available to their approved account. For tracking automation, 17TRACK API can register carrier tracking numbers, not Sears order numbers.

Developer/API Comparison

Option

Provider

Public buyer order tracking API

Sears public documentation not confirmed for general buyer use.

View all details for public buyer order tracking API

Order/tracking coverage	No publicly confirmed general endpoint for private order lookup should be assumed.
Primary use	Not applicable unless Sears provides official access to the user or partner.
Authentication/access	Do not scrape private account pages or use unofficial endpoints.
Webhook/batch capability	Not confirmed publicly for buyer order tracking.
Current documentation	Use Sears official partner or seller documentation only if provided to the account.
Important limitation	Private orders require authorized access; 17TRACK cannot replace Sears account authentication.

Seller or partner tools

Sears or marketplace partner program where available to approved sellers.

View all details for seller or partner tools

Order/tracking coverage	May cover seller-managed listings, shipment upload, and order operations for approved accounts.
Primary use	Merchant order management and tracking upload.
Authentication/access	Approved seller credentials or partner access only.
Webhook/batch capability	Use current official seller documentation; do not assume capability without account documentation.
Current documentation	Seller documentation access may require registration or login.
Important limitation	Seller tools do not give buyers permission to access Other users’ private orders.

17TRACK Tracking API

17TRACK

View all details for 17TRACK Tracking API

Order/tracking coverage	Carrier tracking numbers from supported carriers, including return tracking numbers when supported.
Primary use	Batch tracking registration and carrier event retrieval for merchants or support systems.
Authentication/access	17token header with a 17TRACK API key.
Webhook/batch capability	Use the current 17TRACK API documentation for available registration and tracking features.
Current documentation	17TRACK API Documentation
Important limitation	It requires carrier tracking numbers, not Sears order numbers, invoices, payment IDs, or seller references.

FAQ

Basic FAQs

1. How do I track my Sears order?

Sign in to your Sears account, open the order details, and check the shipment section for a carrier and tracking number. If a carrier tracking number is available, paste it into 17TRACK or the carrier website.

2. Where do I find my Sears tracking number?

Look in the shipment confirmation email, order details page, seller message, or carrier tracking link. The tracking number is different from the Sears order number.

3. Can I track a Sears package with only the order number?

Usually not on 17TRACK or a carrier website. Use the Sears order number on official Sears order tools or customer service, then find the carrier tracking number for package tracking.

4. What should I do if my Sears order has no tracking number?

Check whether the order is still processing, whether it is a pickup or non-parcel item, or whether a marketplace seller has not uploaded tracking. Contact Sears or the seller if the expected shipment window has passed.

5. Why is my Sears tracking number not updating?

The carrier may not have accepted the package yet, the label may be newly created, or scans may be delayed. Confirm the carrier name and number, then check the carrier website and Sears order status.

6. How long does Sears delivery take?

Delivery time depends on the order’s shipping method, seller, item, destination, and carrier. Use the estimate shown at checkout, in your Sears order page, or in the carrier tracking record.

7. What if my Sears package says delivered but I did not receive it?

First check nearby delivery locations, mailbox, front desk, neighbors, delivery photo, and carrier proof of delivery. If still missing, contact the carrier for delivery evidence and Sears or the seller for an item-not-received review.

8. How do I track a Sears return?

Use the return carrier tracking number from the label, drop-off receipt, or return email. 17TRACK can help show return movement if the return tracking number is supported.

9. Can 17TRACK show my Sears refund status?

No. 17TRACK can show supported carrier events for a return package, but refund approval and payment posting must be checked through Sears, the seller, or the payment provider.

10. How do I contact Sears about an order?

Use the official Sears customer service page or the order details help route. Prepare your order number, tracking number, seller name, account email, address, latest tracking event, and photos if the issue involves damage or delivery conflict.

Expert FAQs

11. Who is responsible for Sears marketplace seller tracking?

The seller may be responsible for preparing the shipment and uploading tracking, while the carrier controls scans after handoff. Sears provides the marketplace order route and escalation path, so keep seller messages inside official channels.

12. Why did only part of my Sears order arrive?

A Sears order may be split by item, seller, warehouse, or carrier. Check item-level shipment details and each tracking number before reporting a missing item.

13. Does “shipped” mean the carrier has my Sears package?

Not always. “Shipped” can mean a label or seller shipment record exists, while carrier custody is better supported by an acceptance or origin scan.

14. Can a gift recipient manage Sears tracking or returns?

A gift recipient may be able to view limited tracking from a forwarded email or gift receipt, but full order management often requires the purchaser’s account. Ask the purchaser for the carrier tracking number or use the official gift return route if available.

15. What evidence should I keep for a Sears delivery dispute?

Keep the order page, seller name, carrier tracking events, delivery photo or proof, photos of the delivery area, packaging, invoice, and all official support messages. This evidence helps separate carrier delivery facts from seller or platform resolution.

16. Can I use a Sears order number with the 17TRACK API?

No, the 17TRACK API is designed for carrier tracking numbers. If your system only has a Sears order number, first retrieve the carrier tracking number through authorized Sears or seller order data.

Tracking API

POST https://api.17track.net/track/v2.4/register

Headers:
17token: YourKey
Content-Type: application/json

Body:
[
  {
    "number": "TRACKING_NUMBER"
  }
]

Important:
Use the carrier tracking number from the Sears shipment or return label.
Do not submit a Sears order number, invoice number, payment ID, RMA,
seller reference, or marketplace order ID unless it is also the carrier
tracking number.