About BOL
BOL is a Netherlands-based online retail platform and marketplace serving customers primarily in the Netherlands and Belgium. Orders may be sold or fulfilled by BOL or by a participating partner seller. The official website is https://www.bol.com.
Pro Tip: An order number identifies the purchase in BOL. A carrier tracking number identifies a parcel in a delivery network; these are not interchangeable.
Brand Entity & Order Ownership
| Entity / order party | Role in the order |
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| BOL platform | Displays the order and coordinates the customer journey. |
View all details for BOL platform| What it controls | Account order information and platform support processes. |
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| What it cannot control | Every carrier scan or a partner seller's physical dispatch operation. |
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| Why it matters | The order page is the first source for shipment, seller and return information. |
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| Partner seller | May sell, prepare and dispatch the item. |
View all details for partner seller| What it controls | Seller preparation, dispatch information and seller communication. |
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| What it cannot control | Carrier movement after handover. |
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| Why it matters | Partner orders can follow a different shipping and return path. |
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| Carrier | Records transport events and delivery scans. |
View all details for carrier| What it controls | Physical delivery and carrier tracking events. |
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| What it cannot control | BOL refunds, seller acceptance or account changes. |
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| Why it matters | A carrier scan is different from a BOL order-status update. |
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| 17TRACK | Aggregates available carrier tracking events. |
View all details for 17TRACK| What it controls | Tracking presentation and carrier identification. |
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| What it cannot control | BOL orders, addresses, delivery instructions, returns or refunds. |
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| Why it matters | It requires a usable carrier tracking number, not normally a BOL order number. |
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Official name: BOL. Brand type: online retailer and marketplace. Account and order information are available through the BOL website and app. A parent organization or fixed carrier list is not stated here because these details can vary by current corporate and delivery arrangements.
Quick Answer
Sign in to BOL, open your order, select the relevant shipment and use the displayed shipment or tracking link. BOL may show more than one shipment when an order is split.
If no tracking number is shown, the parcel may not have been handed to a carrier, the delivery method may not expose parcel tracking, or a partner seller may still be processing it. Check the order page and contact the seller or BOL through the official order-help route.
17TRACK can identify a carrier and display available events when you have a valid carrier tracking number. It cannot access private BOL order details, change an order, request a refund or contact a seller.
How to Track BOL Orders
For the most complete order context, start with BOL: sign in, open the order list, select the order, choose the shipment or order-status area, and check whether the order has multiple packages. Then copy the carrier tracking number into the carrier website or 17TRACK.
Tracking Path Comparison
| Tracking path | Use when |
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| BOL account or app | You need order, seller and shipment context. |
View all details for BOL account or app| Identifier needed | BOL account access and the relevant order. |
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| What you can see | Available order status, shipment links and seller information. |
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| Best next step | Open each shipment separately and copy any carrier number. |
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| Important limitation | Some delivery methods or early processing stages may not have a carrier scan. |
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| Order email or notification | You cannot currently access the account. |
View all details for order email or notification| Identifier needed | Order reference or shipment link in the message. |
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| What you can see | Only the information included in that message. |
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| Best next step | Use the link to reach the official order page. |
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| Important limitation | Do not share private links or personal order information publicly. |
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| 17TRACK or carrier site | A carrier tracking number is available. |
View all details for 17TRACK or carrier site| Identifier needed | Carrier tracking number. |
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| What you can see | Available transport events and delivery scans. |
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| Best next step | Compare the latest event with the BOL shipment page. |
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| Important limitation | Neither service can change a BOL order or decide a refund. |
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| Seller or BOL message center | A partner seller is involved or dispatch is unclear. |
View all details for seller or BOL message center| Identifier needed | Order reference, item and seller details. |
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| What you can see | Seller replies and order-specific support information. |
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| Best next step | Keep all messages and request a dispatch or delivery update. |
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| Important limitation | Seller responsibility may differ from BOL platform support responsibility. |
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Order Numbers, Tracking Numbers and Where to Find Them
Use the BOL order number to locate a purchase in BOL. Use the shipment or carrier tracking number to request transport events from a carrier or 17TRACK. An order number alone usually cannot be tracked by 17TRACK.
Identifier & Tracking Number Guide
| Identifier type | Where users find it |
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| BOL order number | Order confirmation or the BOL order details page. |
View all details for BOL order number| Looks like / example | Use the exact reference shown by BOL; do not infer a format. |
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| Who issues it | BOL or the relevant seller order system. |
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| Can 17TRACK use it? | Usually no. |
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| What it proves | It identifies the purchase, not carrier custody or movement. |
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| Shipment or carrier tracking number | Shipment details, dispatch email or carrier link. |
View all details for shipment or carrier tracking number| Looks like / example | Use the exact number supplied for that parcel; formats vary. |
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| Who issues it | The delivery network or fulfillment party. |
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| Can 17TRACK use it? | Often yes, when the carrier is supported and events are available. |
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| What it proves | It may identify a parcel and its scans; it does not prove refund approval. |
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| Return tracking number | Return label, drop-off receipt or return carrier page. |
View all details for return tracking number| Looks like / example | Format depends on the return carrier. |
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| Who issues it | The return label provider or carrier. |
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| Can 17TRACK use it? | It may, if it is a supported carrier number. |
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| What it proves | Transport of the return parcel, not acceptance or refund completion. |
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| Seller reference | Partner seller messages or order details. |
View all details for seller reference| Looks like / example | Seller-defined reference; no universal format should be assumed. |
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| Who issues it | The partner seller. |
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| Can 17TRACK use it? | Normally no unless it is also a carrier number. |
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| What it proves | It helps seller support locate an item but does not prove a delivery scan. |
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Fulfillment, Sellers and Carriers
The delivery party varies by item, seller, region and delivery option. Do not infer a carrier from the BOL brand name; use the carrier shown in the order or dispatch information.
Fulfillment & Carrier Relationship
| Fulfillment model | Who ships it |
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| BOL-managed or warehouse dispatch | A BOL fulfillment operation or contracted logistics party. |
View all details for BOL-managed or warehouse dispatch| Typical carriers or network | Carrier varies by order, region and delivery choice. |
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| Who updates tracking | The carrier creates scans; BOL presents available shipment information. |
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| Who handles delivery issues | Carrier for transport events; BOL support for the customer order. |
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| Customer should check first | The shipment detail page and the latest carrier event. |
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| Partner seller dispatch | The participating seller or its logistics provider. |
View all details for partner seller dispatch| Typical carriers or network | Varies by seller, destination and item. |
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| Who updates tracking | The carrier supplies events after accepting the parcel. |
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| Who handles delivery issues | Start with the seller or BOL order support; contact the carrier for an active transport event. |
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| Customer should check first | Seller name, dispatch promise and tracking number. |
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| Pickup or collection option | The BOL order system and the selected collection location. |
View all details for pickup or collection option| Typical carriers or network | Depends on the selected pickup service and location. |
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| Who updates tracking | The delivery network and BOL order system. |
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| Who handles delivery issues | BOL or the pickup service identified in the order. |
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| Customer should check first | Whether the order says ready for collection rather than delivered to an address. |
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Tracking Statuses and Meanings
Status Quick Lookup
| Status shown | Lifecycle stage |
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| Processing or preparing | Order preparation. |
View all details for processing or preparing| What it usually means | The order is not yet confirmed as accepted by a carrier. |
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| Who is responsible now | BOL or the partner seller. |
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| What happens next | Dispatch information may become available. |
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| Customer action | Check the estimated order information and wait for dispatch instructions. |
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| Shipped or in transit | Carrier movement. |
View all details for shipped or in transit| What it usually means | A shipment has been dispatched or has carrier events. |
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| Who is responsible now | The carrier for physical movement; BOL or seller for order support. |
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| What happens next | Further scans may appear at handover points. |
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| Customer action | Follow the carrier link and retain the tracking number. |
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| Out for delivery or delivered | Final-mile delivery. |
View all details for out for delivery or delivered| What it usually means | The carrier is attempting delivery or has recorded a delivery scan. |
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| Who is responsible now | The carrier for the scan; BOL or seller for a missing-delivery case. |
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| What happens next | Delivery, collection, reattempt or investigation may follow. |
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| Customer action | Check the delivery location and proof-of-delivery information. |
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| Exception, return or refund | Anomaly or post-delivery process. |
View all details for exception, return or refund| What it usually means | Delivery failed, the parcel is returning, or a financial case is being processed. |
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| Who is responsible now | Depends on the event: carrier, seller, BOL or payment channel. |
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| What happens next | Resolution depends on investigation, return receipt and policy eligibility. |
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| Customer action | Use the relevant BOL order, return or support case rather than relying only on tracking. |
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Delivery Time and Delay Factors
Use the delivery estimate shown for the specific BOL item and order. There is no single delivery time that applies to every seller, item, destination or delivery method.
Delivery Time & Delay Factors
| Scenario or service | Timing source |
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| Standard order | The item and order page estimate. |
View all details for standard order| Possible delays | Stock preparation, carrier capacity, address issues or peak demand. |
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| When tracking may update | After a shipment identifier is created or a carrier scan is received. |
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| Contact first | BOL or the partner seller for order timing; carrier for an active shipment. |
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| Caveat | An estimate is not a guaranteed delivery result. |
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| Partner, pre-order or out-of-stock item | Seller and item-specific estimate. |
View all details for partner, pre-order or out-of-stock item| Possible delays | Seller handling time or replenishment. |
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| When tracking may update | Often only after dispatch, subject to the seller's process. |
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| Contact first | The seller or BOL order support. |
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| Caveat | Do not treat a shipping notification as proof of a carrier acceptance scan. |
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| Cross-border or customs movement | Destination and shipment-specific estimate. |
View all details for cross-border or customs movement| Possible delays | Border processing, documentation, duties or handover between networks. |
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| When tracking may update | Scans can be intermittent during international handovers. |
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| Contact first | Carrier for customs instructions; BOL or seller for order questions. |
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| Caveat | 17TRACK cannot clear customs or pay charges on the customer's behalf. |
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Common Problems and Next Steps
Problem & Next Step
| Problem shown | Check first |
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| No tracking number | BOL order details, dispatch message and seller status. |
View all details for no tracking number| Likely cause | Not dispatched, non-trackable delivery or delayed data handover. |
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| Immediate action | Ask BOL or the seller whether dispatch has occurred and request the correct shipment reference. |
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| When to escalate | When the order's stated handling or delivery window has passed. |
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| Who to contact | BOL or the partner seller, not 17TRACK. |
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| Tracking not working or no scans | Number accuracy and carrier selection. |
View all details for tracking not working or no scans| Likely cause | New label, wrong identifier, delayed first scan or unsupported carrier. |
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| Immediate action | Copy the number again from BOL and try the carrier link shown there. |
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| When to escalate | After the seller or carrier confirms dispatch but events remain unavailable. |
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| Who to contact | Carrier for scan questions; BOL or seller for dispatch confirmation. |
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| Delivered but not received | Delivery location, household, reception and neighbours. |
View all details for delivered but not received| Likely cause | Safe-place delivery, reception handover, neighbour receipt, scan error or theft. |
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| Immediate action | Check the stated location, household, reception and neighbours; review photo or proof of delivery if available. |
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| When to escalate | Promptly through the carrier and the BOL order support route if the parcel remains missing. |
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| Who to contact | Carrier for delivery evidence, then BOL or seller for the order investigation. A refund is not automatic. |
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| Customs hold, address issue or damaged item | The latest event and any carrier or BOL instruction. |
View all details for customs, address or damage| Likely cause | Documentation, inaccessible address, delivery exception or transport damage. |
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| Immediate action | Follow the carrier instruction, photograph damage and retain packaging. |
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| When to escalate | When the carrier cannot resolve the event or the item is materially affected. |
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| Who to contact | Carrier for transport instructions; BOL or seller for replacement, complaint or remedy. |
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| Split shipment or return not updating | Each shipment or return number separately. |
View all details for split shipment or return not updating| Likely cause | Different parcels, return label or carrier events. |
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| Immediate action | Match item, shipment and label before reporting a missing package. |
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| When to escalate | When the relevant delivery or return information is outside the stated process. |
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| Who to contact | BOL or seller for order resolution; carrier for transport scans. |
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Returns, Exchanges and Refunds
Start a return or cancellation from the BOL order or returns flow when available. Return tracking shows movement of a parcel; refund status shows a separate approval and payment process. 17TRACK can help with the former, not the latter.
Returns & Refunds
| Scenario | Where to start |
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| Return request | BOL order details or official returns centre. |
View all details for return request| Who can start it | The buyer or eligible gift recipient according to the order flow. |
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| Identifier needed | BOL order information and item details. |
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| Return shipping and timing | Use the label or instructions supplied by BOL or the seller; processing depends on receipt and review. |
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| Limitation | Eligibility and exceptions must be checked in the current BOL policy. |
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| Return parcel tracking | Return label or carrier receipt. |
View all details for return parcel tracking| Who can start it | The person sending the authorised return. |
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| Identifier needed | Return carrier tracking number. |
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| Return shipping and timing | Follow the supplied return method and keep proof of handover. |
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| Limitation | A delivery scan does not itself confirm that a refund has been approved. |
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| Refund or exchange | BOL order support or the seller route shown in the order. |
View all details for refund or exchange| Who can start it | The buyer through the applicable order process. |
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| Identifier needed | Order number, return case or carrier receipt where relevant. |
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| Return shipping and timing | Depends on inspection, seller or platform processing and the payment channel. |
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| Limitation | 17TRACK cannot approve, accelerate or confirm the payment refund. |
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Customer Service and Escalation
Use the official BOL customer-service and order-help pages at BOL customer service. The order page is usually the most useful route because it connects the issue to the correct seller and shipment.
Customer Service
| Channel | Best for |
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| BOL help centre | General delivery, account, return and payment guidance. |
View all details for BOL help centre| Where to access | Official BOL customer-service pages. |
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| Information to prepare | Order number, account email and latest status. |
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| Who should use it | Buyer, gift recipient or account holder. |
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| Limitation | Available contact methods and opening arrangements can change; use the current official page. |
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| Order details or seller messages | Partner-seller dispatch, item or return questions. |
View all details for order details or seller messages| Where to access | Inside the relevant BOL order or message route. |
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| Information to prepare | Item, seller name, order reference, photos and tracking events. |
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| Who should use it | Buyer or authorised recipient. |
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| Limitation | Do not send payment credentials or unnecessary personal information. |
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| Carrier support | Active transport, delivery attempt or proof-of-delivery questions. |
View all details for carrier support| Where to access | Carrier link shown in the shipment details. |
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| Information to prepare | Carrier tracking number, address and latest event. |
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| Who should use it | Recipient or sender when the carrier permits direct contact. |
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| Limitation | The carrier cannot approve a BOL refund or alter the marketplace order. |
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Seller, Marketplace and Buyer Responsibility
Marketplace Responsibility
| Issue | Buyer action |
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| Seller has not shipped | Check the seller promise, then contact the seller through the BOL order route. |
View all details for seller has not shipped| Platform role | Provides the order and support framework. |
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| Seller role | Prepares and dispatches the item where applicable. |
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| Carrier role | No transport responsibility before handover. |
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| Evidence to keep | Order page, promised date and seller messages. |
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| Wrong tracking or item not received | Keep the order, tracking events and delivery evidence; escalate through BOL if unresolved. |
View all details for wrong tracking or item not received| Platform role | Can provide the marketplace support path. |
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| Seller role | Must clarify the item and shipment information. |
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| Carrier role | Can confirm scans or delivery evidence. |
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| Evidence to keep | Labels, photos, messages and proof-of-delivery details. |
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| Return dispute or refund after delivery failure | Use the current BOL return or support process and retain the return receipt. |
View all details for return dispute or refund| Platform role | May manage the applicable customer resolution process. |
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| Seller role | May receive, inspect or respond to a partner order case. |
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| Carrier role | Provides return or delivery events only. |
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| Evidence to keep | Return authorisation, label, handover receipt and case references. |
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App, Notifications and Delivery Options
BOL provides account and app-based order information. The exact notification and delivery choices shown depend on the order, destination and selected service.
App, Notifications and Delivery Options
| Feature | Use case |
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| BOL app and account | Review orders, shipments, messages and available status updates. |
View all details for BOL app and account| Where to enable | Use the official BOL account or app settings. |
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| When it appears | When supported for the account and order. |
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| What it can change | It can expose order information and notifications. |
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| Limitations | It cannot create a carrier scan or guarantee a delivery time. |
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| Email or shipment notification | Receive order or dispatch information without repeatedly opening the app. |
View all details for email or shipment notification| Where to enable | Use the current BOL account preferences where available. |
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| When it appears | Depends on order and shipment events. |
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| What it can change | It communicates status; it does not alter the carrier route. |
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| Limitations | Notifications may lag or omit events shown on the carrier site. |
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Business, Seller or Developer API
A current public official BOL customer order-tracking API is not confirmed in this guide. BOL partner or retailer integrations may require a separate commercial relationship and current access documentation. For neutral parcel tracking, 17TRACK offers a separate API using carrier tracking numbers.
Developer/API Comparison
| Option | Provider |
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| BOL partner integration | BOL; current public customer tracking coverage is not confirmed here. |
View all details for BOL partner integration| Order/tracking coverage | May depend on partner access and approved documentation. |
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| Primary use | Seller or retail operations where BOL grants access. |
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| Authentication and access | Not specified here without current official documentation. |
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| Important limitation | Do not treat a private partner interface as a public buyer tracking API. |
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| 17TRACK API | 17TRACK |
View all details for 17TRACK API| Order/tracking coverage | Carrier shipment tracking, not private BOL order data. |
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| Primary use | Register and retrieve parcel tracking events. |
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| Authentication and access | API token and current 17TRACK developer documentation. |
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| Important limitation | Use the carrier tracking number, not a BOL order number or payment reference. |
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Basic FAQs
1. How do I track my BOL order?Sign in to BOL, open the order details, select the shipment and follow the available tracking link or number.
2. Where can I find my BOL tracking number?Look in the shipment area of your BOL order and in the dispatch message; an order may have more than one shipment number.
3. Can I track a BOL order number on 17TRACK?Usually not, because 17TRACK is designed for carrier tracking numbers rather than retail order references.
4. What if my BOL order has no tracking number?Check whether the item has shipped or uses a non-trackable method, then ask BOL or the partner seller for the shipment status.
5. Why is my BOL tracking number not updating?The label may be new, the first scan may be delayed, or the number may be incorrect; compare it with the BOL shipment page and carrier link.
6. How long does a BOL order take to arrive?Use the estimate shown for your specific item and order, since timing varies by stock, seller, destination and delivery option.
7. What should I do if BOL says delivered but I have not received it?Check the delivery location, household, reception and neighbours, review proof of delivery, then contact the carrier and BOL or the seller.
8. How do I track a BOL return?Use the return carrier number from your label or receipt in the carrier site or 17TRACK when supported.
9. Can 17TRACK show my BOL refund status?No; 17TRACK can show return transport events, while BOL or the payment channel handles refund status.
10. How do I contact BOL about a delivery problem?Use the official BOL customer-service page or the support route inside the affected order, with your order and shipment information ready.
Expert FAQs
11. Who is responsible when a BOL marketplace seller has not shipped?The seller is normally the first party for dispatch information, while BOL remains the relevant platform support route for the marketplace order.
12. Can one BOL order have several tracking numbers?Yes, an order can be split into shipments, so inspect each item or shipment rather than assuming one parcel number covers the whole order.
13. Does a BOL shipping notification prove carrier acceptance?No; a notification can indicate dispatch processing, whereas carrier acceptance is supported by a carrier event or scan.
14. Can a gift recipient track a BOL order?A gift recipient can use the delivery information provided to them, but private account and order controls generally remain with the purchaser or account holder.
15. Can 17TRACK identify the carrier for a BOL parcel?It may automatically identify a supported carrier from a valid tracking number, but the BOL shipment page remains the source for order ownership and seller context.
16. Who handles a customs hold on a BOL shipment?The carrier or customs process handles transport and documentation instructions, while BOL or the seller handles the associated customer order question.
17. Does a delivered scan mean a BOL refund is approved?No; a delivered scan is a transport event and does not determine return eligibility, investigation outcome or refund approval.
18. Is a public BOL customer order-tracking API confirmed?A current public buyer order-tracking API is not confirmed here; sellers should rely only on current official partner documentation, while 17TRACK API covers carrier tracking.
Tracking API
POST https://api.17track.net/track/v2.4/register
17token: YourKey
Content-Type: application/json
[
{
"number": "TRACKING_NUMBER"
}
]
Sources & References
17TRACK is an independent tracking platform and is not affiliated with BOL.
