100% Order Tracking

https://www.100percent.com

Enter a tracking number that can be used for shipment tracking to check the logistics history of your 100% order.

About 100%

100% is a performance sports equipment and apparel brand whose official online store is 100percent.com. For order tracking, treat it as a DTC brand store: the brand store confirms the order, the fulfillment operation prepares the shipment, and the carrier controls transportation scans after handoff.

Brand Entity & Order Ownership

Entity / order party

Role in the order

100% official online store

Takes online orders placed on 100percent.com and provides order-related account, email, support and return entry points.

View all details for 100% official online store

What it controls	Order confirmation, order records in the store account, shipment creation, eligible return workflows and customer support for official-store purchases.
What it cannot control	Carrier scan timing, weather, customs decisions, building access or final delivery behavior after carrier handoff.
Why it matters to tracking	The official store is the first place to find the order number, shipment status and carrier tracking number when available.

Buyer account or checkout email

Identifies the purchaser and receives order confirmation, shipping updates and return communications.

View all details for buyer account or checkout email

What it controls	Access to order emails and, where an account exists, access to order history.
What it cannot control	It cannot force a shipment scan, approve a return by itself or change carrier records.
Why it matters to tracking	Most guest-order and gift-order problems start with missing access to the original email or account.

Seller or merchant

For 100percent.com orders, the merchant is the 100% official store; marketplace purchases from other sites may be handled by another seller.

View all details for seller or merchant

What it controls	For the order it sold, it controls merchant support, sales records and the platform-specific return route.
What it cannot control	A third-party marketplace seller cannot be assumed to follow 100percent.com account or return workflows.
Why it matters to tracking	If the order was not placed on 100percent.com, tracking and returns must usually start where the order was purchased.

Fulfillment party

Prepares items, may split shipments and creates shipping labels before carrier pickup or drop-off.

View all details for fulfillment party

What it controls	Packing, label creation, item availability and whether an order ships in one parcel or multiple parcels.
What it cannot control	It cannot create carrier movement scans before the carrier physically has the package.
Why it matters to tracking	A tracking number may exist before the first carrier scan, especially soon after shipping email creation.

Carrier or last-mile carrier

Transports the parcel and publishes pickup, transit, delivery attempt, delivered or exception scans.

View all details for carrier or last-mile carrier

What it controls	Carrier tracking events, delivery attempts, proof of delivery where offered and some delivery instruction tools.
What it cannot control	It cannot approve merchant refunds or confirm product contents.
Why it matters to tracking	Carrier tracking is the evidence source 17TRACK can read when the tracking number and carrier are supported.

Payment or refund channel

Processes payment authorization, capture and refund settlement after the merchant approves a refund.

View all details for payment or refund channel

What it controls	Payment settlement and the banking or wallet timeline after refund issuance.
What it cannot control	It does not determine whether a parcel is delayed, lost or eligible for return.
Why it matters to tracking	Refund status is not the same as return tracking; a delivered return scan does not automatically prove refund approval.

17TRACK

Independent tracking platform for supported carrier tracking numbers.

View all details for 17TRACK

What it controls	Tracking lookup, carrier auto-detection where possible, notifications and API tracking tools for available carrier events.
What it cannot control	17TRACK cannot view private 100% order details, change an address, cancel an order, contact the seller, approve a return or issue a refund.
Why it matters to tracking	Use 17TRACK after you have a carrier tracking number, not merely a store order number.

Quick Answer

To track a 100% order, first use the order confirmation or shipping email from 100percent.com, or sign in through the official account area if you used an account. Look for a shipment or tracking link, carrier name and carrier tracking number.

If you have a carrier tracking number, you can check it on the carrier website or on 17TRACK. If you only have a 100% order number, use the official store account, order email or 100% support route first because an order number is not normally a public carrier tracking number.

Pro Tip: 17TRACK can help track available carrier tracking numbers and may identify the carrier, but it cannot access private 100% order records, modify delivery details, start returns, approve refunds or contact 100% on your behalf.

How to Track 100% Orders

Start with the source that created the order record. For official-store purchases, use your 100% account or order emails; for purchases from another retailer or marketplace, use that seller’s order page.

Tracking Path Comparison

Tracking path

Use when

Official account / order history

You created or used a store account when ordering on 100percent.com.

View all details for official account tracking

Identifier needed	Account email and password or account sign-in method.
What you can see	Order list, order details and shipment information when the store has made it available.
Best next step	Open the relevant order, check whether it is split into shipments, then copy the carrier tracking number if shown.
Important limitation	Account order status may update before or after carrier scans; it is not the same as carrier proof of movement.

Official order email or SMS

You checked out as a guest or cannot access your account.

View all details for order email or SMS tracking

Identifier needed	The email address or phone number used at checkout.
What you can see	Order confirmation, shipping confirmation, order status link or tracking link if included.
Best next step	Search your inbox for 100%, 100percent.com, order confirmation, shipping confirmation and tracking.
Important limitation	If someone else purchased the item, the shipment link may be sent only to the purchaser.

17TRACK

You have a carrier tracking number and want a carrier-neutral tracking page.

View all details for 17TRACK tracking

Identifier needed	Carrier tracking number, not just the 100% order number.
What you can see	Available carrier scans such as label created, accepted, in transit, out for delivery, delivered or exception.
Best next step	Paste the tracking number into 17TRACK and compare the latest scan with the order status from 100%.
Important limitation	17TRACK cannot reveal private item details, prices, address changes or refund decisions.

Carrier website

The shipping email names the delivery company or 17TRACK identifies a likely carrier.

View all details for carrier website tracking

Identifier needed	Carrier tracking number and sometimes destination postal code for delivery-management tools.
What you can see	Carrier events, proof of delivery where available, delivery attempt notices and available delivery options.
Best next step	Use the carrier page for local delivery details, then contact 100% if the issue involves the order or product.
Important limitation	Carrier tools may not show merchant-side return or refund status.

Retailer or marketplace order page

You bought 100% products from a third-party marketplace, dealer or retailer instead of 100percent.com.

View all details for retailer or marketplace tracking

Identifier needed	The marketplace or retailer order ID and account used for that purchase.
What you can see	Seller handling status, shipment status, tracking number or dispute and return options defined by that platform.
Best next step	Open the original platform order page before contacting 100% because the seller of record controls the order.
Important limitation	100percent.com account pages generally cannot track orders placed on unrelated marketplaces or dealers.

Guest or gift order route

You do not own the purchaser account or received the item as a gift.

View all details for guest or gift order route

Identifier needed	Order email, order number, purchaser email where required, or gift documentation if provided.
What you can see	Only the information shared in the email, gift receipt or support process.
Best next step	Ask the purchaser to forward the shipping confirmation or contact support with proof of purchase.
Important limitation	Privacy rules may prevent full order disclosure to a non-purchaser.

Typical official-store steps: sign in through the 100% account area, open your order list, select the order, review the order status or shipment section, copy any carrier tracking number, then check whether the order has multiple shipments before assuming an item is missing.

Order Numbers, Tracking Numbers and Where to Find Them

A 100% order number identifies the purchase inside the store system. A carrier tracking number identifies a parcel in a carrier network. 17TRACK needs the parcel tracking number when available.

Identifier & Tracking Number Guide

Identifier type

Where users find it

100% order number

Order confirmation email, order status email or order history if the order is linked to an account.

View all details for 100% order number

Looks like / example	Example only: 100P-ORDER-#### or order ########. Do not rely on this as an official format.
Who issues it	100% official store order system.
Can 17TRACK use it?	Usually no; first find the carrier tracking number in the shipment details.
What it can and cannot prove	It proves a store order record exists for support, but it does not prove carrier possession or delivery.

Shipment tracking number

Shipping confirmation email, order shipment section or tracking link after the parcel is prepared.

View all details for shipment tracking number

Looks like / example	Example only: 1Z ### ### ## #### #### or 9400 #### #### #### #### ##, depending on carrier.
Who issues it	The shipping label system and carrier.
Can 17TRACK use it?	Yes, when the carrier and number are supported and events are available.
What it can and cannot prove	It can show parcel movement; it cannot prove the order contents are correct.

Carrier tracking number

Carrier-branded tracking page, tracking link, parcel label or merchant shipping notification.

View all details for carrier tracking number

Looks like / example	Carrier-specific alphanumeric or numeric strings; format varies by carrier and service.
Who issues it	The delivery carrier or carrier-integrated shipping platform.
Can 17TRACK use it?	Usually yes if the number is a real parcel identifier and the carrier data is accessible.
What it can and cannot prove	It is the best tracking identifier for transportation, but it does not decide refund eligibility.

Return tracking number

Return label, return email or return shipping receipt after a return is started.

View all details for return tracking number

Looks like / example	Carrier-specific tracking number for the parcel going back to the return destination.
Who issues it	The carrier, return portal or shipping label provider.
Can 17TRACK use it?	Yes, when it is a carrier tracking number supported by 17TRACK.
What it can and cannot prove	It shows return parcel movement, but it does not prove inspection is complete or refund approved.

Return authorization or RMA

Return portal or support email if 100% issues a return authorization for the case.

View all details for return authorization or RMA

Looks like / example	Example only: RMA-####### or RETURN-#######. Actual format may differ.
Who issues it	The merchant or return system.
Can 17TRACK use it?	No, unless it is also a carrier tracking number, which it usually is not.
What it can and cannot prove	It identifies the return case, not parcel movement.

Gift, guest or seller reference

Gift receipt, forwarded order email, marketplace order page or seller message.

View all details for gift, guest or seller reference

Looks like / example	Varies by seller, platform and gift documentation.
Who issues it	The merchant, marketplace or purchaser.
Can 17TRACK use it?	No, unless the reference includes a carrier tracking number.
What it can and cannot prove	It can help support locate the purchase, but privacy or platform rules may limit what can be disclosed.

Fulfillment, Sellers and Carriers

Carrier names and delivery networks can vary by order, region, item type and delivery option. Do not assume a package is late until you compare the 100% order status with the carrier’s latest scan.

Fulfillment & Carrier Relationship

Fulfillment model

Who ships it

100percent.com warehouse shipment

100% fulfillment operation or its logistics partner prepares the parcel for carrier handoff.

View all details for warehouse shipment

Typical carriers or delivery network	Carrier varies by order, region, item type and delivery option unless named in the shipment email.
Who updates tracking	The carrier updates movement scans; the store updates order and shipment status.
Who handles delivery issues	Carrier handles local delivery scans; 100% handles merchant support for the official order.
What the customer should check first	Shipping email, carrier tracking page and whether the tracking number has first acceptance scan.

Split shipment

One order may be fulfilled in more than one parcel if items are packed separately.

View all details for split shipment

Typical carriers or delivery network	Each shipment may have its own carrier tracking number and delivery timeline.
Who updates tracking	Each carrier updates the parcel it carries.
Who handles delivery issues	100% can review order contents; the carrier can review scans for the specific missing parcel.
What the customer should check first	Compare ordered items, shipped items and all tracking numbers before reporting a missing item.

Third-party retailer or marketplace purchase

The retailer, marketplace seller or platform fulfillment network ships the order.

View all details for third-party purchase

Typical carriers or delivery network	Carrier varies by the seller and platform.
Who updates tracking	The platform or seller posts the tracking number; the carrier posts movement events.
Who handles delivery issues	Start with the platform or seller because they are the merchant of record for that purchase.
What the customer should check first	Original marketplace order page, seller messages and platform buyer-protection deadlines.

Preorder, backorder or unavailable item

The merchant cannot hand the parcel to a carrier until the item is ready to ship.

View all details for preorder or unavailable item

Typical carriers or delivery network	No carrier movement exists until label creation and carrier handoff.
Who updates tracking	100% or the seller updates order processing status; carrier updates begin later.
Who handles delivery issues	Merchant support handles availability questions before shipment.
What the customer should check first	Product availability notes and any order-status email from the merchant.

Digital service, warranty or non-parcel case

Not every support case creates a shippable parcel.

View all details for non-parcel case

Typical carriers or delivery network	No carrier applies unless replacement parts or products are physically shipped.
Who updates tracking	Support or warranty team updates the case; carrier updates only if a parcel is generated.
Who handles delivery issues	Support handles the case type; carrier handles only physical shipment scans.
What the customer should check first	Support case ID, return authorization and any replacement shipment email.

Tracking Statuses and Meanings

Order status, shipment status, carrier scan, return status and refund status describe different parts of the lifecycle. Use the table to decide who currently controls the next update.

Status Quick Lookup

Status shown

Lifecycle stage

Pending or order received

Order placed and payment or order validation is still being finalized.

View all details for pending order

What it usually means	The store has received order data but may not have released it for fulfillment.
Who is responsible now	Merchant order system and payment channel.
What happens next	The order may move to processing or be reviewed by support if payment or stock requires attention.
What the customer should do	Check the confirmation email and payment method before requesting shipping updates.

Processing or preparing shipment

Fulfillment stage before carrier acceptance.

View all details for processing order

What it usually means	Items are being prepared, packed or waiting for handoff.
Who is responsible now	100% fulfillment operation or seller if bought elsewhere.
What happens next	A tracking number may be created, followed by carrier pickup or acceptance.
What the customer should do	Wait for a shipping confirmation and check for split shipments if only part of the order ships.

Label created or shipped with no scans

Shipment record exists, but the carrier may not have scanned the parcel yet.

View all details for label created status

What it usually means	A label was generated; physical acceptance may still be pending or the first scan may be delayed.
Who is responsible now	Fulfillment party until carrier acceptance appears; then the carrier.
What happens next	The first carrier scan should appear after pickup, drop-off or sortation.
What the customer should do	Check again later and contact the merchant if the order remains label-only beyond the merchant’s guidance.

In transit

Carrier transportation stage.

View all details for in transit status

What it usually means	The parcel has moved through carrier facilities or transportation lanes.
Who is responsible now	Carrier and any last-mile partner.
What happens next	More scans may appear at hubs, local delivery units or customs checkpoints where applicable.
What the customer should do	Monitor latest event location and estimated delivery, remembering estimates are not guarantees unless the carrier says so.

Out for delivery

Last-mile delivery attempt is expected.

View all details for out for delivery status

What it usually means	The parcel is assigned to a route or local delivery process.
Who is responsible now	Last-mile carrier.
What happens next	Delivered, attempted, pickup available or exception may appear later.
What the customer should do	Watch for carrier notices and make sure the delivery location is accessible.

Delivered

Carrier has recorded delivery or handoff.

View all details for delivered status

What it usually means	The carrier system reports delivery to the address, pickup location, locker, reception or another permitted place.
Who is responsible now	Carrier for delivery evidence; merchant or seller for order-resolution process.
What happens next	If not received, delivery evidence and merchant support determine the next review step.
What the customer should do	Check all delivery locations, household members, neighbors, front desk and carrier proof of delivery before escalating.

Exception, attempted or address issue

Carrier cannot complete normal delivery without action or resolution.

View all details for delivery exception

What it usually means	Delivery access, address, customs, damage, weather or routing problem may have interrupted normal movement.
Who is responsible now	Carrier for transport exception; merchant if an order or address correction requires seller authorization.
What happens next	The carrier may retry, hold, request information or return the parcel.
What the customer should do	Use the carrier notice and contact the merchant if the carrier says shipper action is required.

Return or refund status

Post-delivery service stage, separate from outbound shipment tracking.

View all details for return or refund status

What it usually means	A return request, return shipment, inspection, exchange or refund process may be active.
Who is responsible now	Merchant return team, carrier for return parcel movement, and payment channel after refund issuance.
What happens next	Return receipt, inspection and refund settlement may happen in separate steps.
What the customer should do	Keep the return label, return tracking receipt and support case ID.

Delivery Time and Delay Factors

Use the official shipping page and the checkout estimate for current service-specific timing. If a public page does not give a universal delivery time for your order, treat timing as conditional on destination, service, inventory and carrier handoff.

Delivery Time & Delay Factors

Scenario/service

Typical timing source

Standard official-store delivery

Checkout estimate, shipping confirmation and official shipping information.

View all details for standard official-store delivery

What can delay it	Order processing, inventory, carrier pickup, hub congestion, address issues and delivery access.
When tracking may update	After label creation, carrier acceptance and subsequent scan points.
Who to contact first	Carrier for local scan issues; 100% for official-store order or shipment creation issues.
Important caveat	Estimated delivery is not the same as a guaranteed delivery commitment unless the official source states it with conditions.

Expedited or paid delivery option

Checkout-selected service terms and the named carrier’s tracking estimate.

View all details for expedited delivery

What can delay it	Cutoff times, payment review, stock availability, weekends, holidays and carrier disruptions.
When tracking may update	Often after the carrier accepts the parcel, not necessarily when the order email is sent.
Who to contact first	100% if the order has not been handed to the carrier; carrier if accepted and delayed in transit.
Important caveat	Do not infer refund entitlement from delay alone without checking official shipping and support terms.

International or cross-border order

Checkout terms, carrier tracking and customs or import notices where applicable.

View all details for international or cross-border order

What can delay it	Export processing, customs review, duties or taxes, documentation requests and last-mile handoff.
When tracking may update	At export, arrival, customs release, carrier handoff and local delivery scans.
Who to contact first	Carrier or customs-facing delivery partner for import notices; merchant for order documents when requested.
Important caveat	Customs and import charges are country-specific; do not rely on generic timing.

Split shipment

Each shipment’s own carrier tracking page and order shipment list.

View all details for split shipment timing

What can delay it	Different item locations, packaging decisions, stock status or carrier routes.
When tracking may update	Separately for each parcel.
Who to contact first	100% or the original seller if the order list does not explain the missing item.
Important caveat	One delivered parcel does not necessarily mean every item in the order has arrived.

Peak season, holiday or weather disruption

Carrier service alerts, merchant shipping messages and latest tracking events.

View all details for peak or disruption delays

What can delay it	High parcel volume, facility backlog, severe weather, access restrictions and rerouting.
When tracking may update	After the parcel reaches the next scanned facility or delivery unit.
Who to contact first	Carrier if the parcel is already in transit; merchant if the order never reached a carrier.
Important caveat	A period without scans can happen during long-haul movement; evaluate it with the carrier’s latest event and official support guidance.

Common Problems and Next Steps

Most tracking problems are caused by a mismatch between order status and carrier status. Use the latest available event, not only the email subject line, to decide the next action.

Problem & Next Step

Problem shown

Check first

No tracking number

Order confirmation, shipping email, spam folder and account order details.

View all details for no tracking number

Likely cause	Order is still processing, email was missed or the order was placed under another account.
Immediate action	Search email and sign in before contacting support.
When to escalate	Escalate when the official order page shows shipment should exist but no tracking is provided.
Who to contact	100% for official-store orders; original retailer or marketplace for third-party purchases.

Tracking number not working

Copy the number without spaces, confirm carrier and check whether it was just created.

View all details for tracking number not working

Likely cause	Carrier has not accepted the parcel, wrong carrier selected, typo, or label recently created.
Immediate action	Try carrier auto-detection in 17TRACK and the carrier link from the email.
When to escalate	Escalate if the merchant says shipped but the number remains invalid after reasonable scan time.
Who to contact	Merchant if the number is invalid; carrier if it is valid but delayed after acceptance.

Shipped but no scans

Whether status means label created or actual carrier acceptance.

View all details for shipped but no scans

Likely cause	Label was generated before carrier pickup, or first scan was missed.
Immediate action	Monitor the carrier page and verify the shipment date in the order details.
When to escalate	Escalate if no acceptance appears after the merchant’s normal processing window.
Who to contact	100% or original seller before carrier acceptance; carrier after acceptance.

Package stuck or delayed

Latest carrier event, location, service alerts and whether customs is involved.

View all details for stuck or delayed package

Likely cause	Carrier backlog, missed scan, line-haul movement, customs, weather or address review.
Immediate action	Check carrier alerts and compare the estimated date with the latest physical scan.
When to escalate	Escalate when tracking shows an exception or no progress beyond carrier or merchant guidance.
Who to contact	Carrier for accepted parcels; merchant if carrier requests shipper action.

Delivery attempted or address problem

Carrier notice, access code, pickup location and address shown in the order.

View all details for delivery attempt or address problem

Likely cause	Recipient unavailable, inaccessible address, missing unit number or carrier requires action.
Immediate action	Follow the carrier’s redelivery or pickup instructions if available.
When to escalate	Escalate if the carrier cannot resolve without shipper authorization.
Who to contact	Carrier first for delivery appointment or pickup; merchant for shipper-only changes.

Customs hold

Carrier import notice, customs status and any requested documents or duties.

View all details for customs hold

Likely cause	Import processing, duties, taxes, restricted goods review or missing information.
Immediate action	Respond to carrier or customs instructions and keep receipts.
When to escalate	Escalate to merchant if commercial invoice or shipper information is requested.
Who to contact	Carrier or customs broker first; merchant if seller documents are needed.

Delivered but not received

Delivery location, front desk, household, neighbors, photo or proof of delivery and carrier event.

View all details for delivered but not received

Likely cause	Alternate drop location, building reception, neighbor acceptance, premature scan, theft or delivery dispute.
Immediate action	Check all delivery points, ask household or reception, review proof of delivery and contact the carrier if the delivery evidence is unclear.
When to escalate	Escalate to 100% or the original seller after checking carrier evidence and local delivery locations.
Who to contact	Carrier for delivery proof; merchant or seller for order resolution. Refund is not automatic.

Split shipment missing item

Packing slip, order shipment list and all tracking numbers.

View all details for split shipment missing item

Likely cause	Item shipped separately, item unavailable, packing error or second parcel still in transit.
Immediate action	Match each item to each shipment and keep photos of packaging.
When to escalate	Escalate when all shipments show delivered or no shipment exists for the item.
Who to contact	100% for official orders; seller or marketplace for third-party purchases.

Wrong, lost or damaged item

Photos, packaging, invoice, tracking event and product SKU or item name.

View all details for wrong lost or damaged item

Likely cause	Fulfillment error, carrier damage, missing parcel or delivery dispute.
Immediate action	Document condition before discarding packaging and contact the merchant support route.
When to escalate	Escalate promptly if damage is visible or tracking suggests loss.
Who to contact	Merchant for item contents and remedy; carrier may be needed for delivery damage evidence.

Return not updating or refund pending

Return tracking number, return receipt, return authorization and refund case message.

View all details for return or refund problem

Likely cause	Return parcel not scanned, return not received, inspection not completed or refund settlement still pending.
Immediate action	Track the return parcel and keep proof of drop-off.
When to escalate	Escalate when return tracking shows delivered but the merchant has not acknowledged next steps within its official process.
Who to contact	Carrier for return movement; merchant for refund status; payment provider after refund issuance.

Returns, Exchanges and Refunds

Use the official 100% returns and exchanges page for current eligibility and instructions. Return tracking shows the parcel going back; refund status depends on merchant processing and payment settlement.

Returns & Refunds

Scenario

Where to start

Return request for official-store order

Official returns and exchanges page or support route linked by 100%.

View all details for official-store return request

Who can start it	The purchaser or authorized account holder with order information.
Identifier needed	Order number, order email, item information and reason for return.
Return shipping/tracking	Use the return label or carrier receipt if a return shipment is created.
Refund timing dependency	Depends on return receipt, inspection, merchant approval and payment settlement.
Important limitation	17TRACK can track the return parcel only if you have a carrier return tracking number.

Exchange request

Official returns and exchanges instructions or customer support.

View all details for exchange request

Who can start it	Usually the purchaser or support-authorized recipient.
Identifier needed	Order number, product, size or color details and requested replacement.
Return shipping/tracking	Return and replacement shipments may have separate tracking numbers.
Refund timing dependency	An exchange may not create a refund unless the merchant process includes one.
Important limitation	Availability of replacement items is not controlled by 17TRACK or the carrier.

Cancel order before shipment

100% support or order-management route if available for the order stage.

View all details for cancel order before shipment

Who can start it	The purchaser with order details.
Identifier needed	Order number, email and contact information.
Return shipping/tracking	No return tracking applies if shipment is successfully cancelled before handoff.
Refund timing dependency	Depends on whether payment was captured and when the merchant confirms cancellation.
Important limitation	Cancellation may not be possible once fulfillment or carrier handoff has progressed.

Gift return

Support or returns route with gift receipt or proof of purchase.

View all details for gift return

Who can start it	Gift recipient may need help from the purchaser depending on privacy and order-record requirements.
Identifier needed	Gift receipt, order number, purchaser information if required and item details.
Return shipping/tracking	Use the return label or shipping receipt issued for the return.
Refund timing dependency	Refund destination may depend on the original payment and official return rules.
Important limitation	Support may limit disclosure of purchaser or payment details to protect privacy.

Third-party seller return

Original marketplace, dealer or retailer order page.

View all details for third-party seller return

Who can start it	The buyer account used on that marketplace or retailer.
Identifier needed	Marketplace order ID, seller name, item listing and platform return reason.
Return shipping/tracking	Follow the platform’s label and tracking process.
Refund timing dependency	Depends on seller/platform return approval and payment rules.
Important limitation	100percent.com return workflow may not apply to purchases made elsewhere.

Customer Service and Escalation

Use official 100% contact pages for official-store orders, and use the original marketplace or retailer for purchases made elsewhere. Prepare evidence before escalating so the support team can distinguish fulfillment, carrier and product issues.

Customer Service

Channel

Best for

100% contact page

Official-store order questions, product support, shipping concerns and return questions.

View all details for 100% contact page

Where to access	100% Contact Us.
Information to prepare	Order number, tracking number, email used at checkout, shipping address, item name, photos and latest carrier event.
Who should use it	Purchasers of official 100percent.com orders and customers needing official brand support.
Important limitation	Do not use non-official phone numbers or social comments as the primary source for order resolution.

100% account or order email

Finding order number, shipment link and current order status.

View all details for account or order email support

Where to access	100% account area and your order inbox.
Information to prepare	Checkout email, order number and any shipping confirmation link.
Who should use it	Customers who purchased directly from 100percent.com.
Important limitation	Guest orders may rely on email links rather than full account order history.

Carrier customer support

Delivery attempt, proof of delivery, pickup location, address access and local delivery scan questions.

View all details for carrier customer support

Where to access	The carrier website named in your tracking link or identified from the tracking number.
Information to prepare	Carrier tracking number, destination postal code, delivery address and latest event.
Who should use it	Recipients whose parcel has been accepted by the carrier.
Important limitation	Carrier support generally cannot approve merchant refunds or product replacements.

Marketplace or retailer support

Orders for 100% products purchased from another seller or platform.

View all details for marketplace or retailer support

Where to access	The order page, seller message center, return center or dispute center on the platform where you bought the item.
Information to prepare	Marketplace order ID, seller name, tracking number, item listing, photos and message history.
Who should use it	Customers who did not buy directly from 100percent.com.
Important limitation	100% may not control third-party seller shipping, platform refunds or marketplace dispute windows.

17TRACK help and tracking tools

Checking carrier tracking events and using tracking API tools with carrier tracking numbers.

View all details for 17TRACK tools

Where to access	17TRACK tracking and 17TRACK API documentation.
Information to prepare	Carrier tracking number and, if known, carrier name.
Who should use it	Buyers, sellers and support teams who need carrier-event visibility.
Important limitation	17TRACK is not 100%, a carrier, a seller or a payment provider.

Seller, Marketplace and Buyer Responsibility

100percent.com is the official DTC store, not a public marketplace confirmed for third-party seller order ownership. However, 100% products may be sold by independent retailers or marketplace sellers; those orders are governed by the original seller or platform.

Marketplace Responsibility

Issue

Buyer action

Seller has not shipped

Open the original platform order page and check seller handling time or platform messaging.

View all details for seller has not shipped

Platform role	Displays order and may enforce seller performance or buyer-protection rules.
Seller role	Confirms inventory, prepares shipment and provides tracking.
Carrier role	No role until a parcel is handed over.
Evidence to keep	Order ID, listing, promised handling time and seller messages.

Wrong tracking from seller

Compare tracking destination, carrier events and platform order details, then message seller through the platform.

View all details for wrong tracking from seller

Platform role	May provide dispute tools if seller tracking conflicts with the order.
Seller role	Must correct tracking or explain shipment status.
Carrier role	Shows scans for the number given but may not disclose full recipient data.
Evidence to keep	Screenshot of tracking, order address area, seller message and carrier event.

Item not received

Check delivery evidence, then use seller or platform not-received workflow within platform deadlines.

View all details for item not received

Platform role	May mediate according to buyer-protection rules.
Seller role	Provides shipment evidence or remedy under platform rules.
Carrier role	Provides delivery scan and proof of delivery when available.
Evidence to keep	Tracking page, delivery photos, messages and photos of delivery location.

Item not as described or wrong item

Photograph the item and packaging before opening a return or dispute with the original seller.

View all details for item not as described

Platform role	May evaluate listing, evidence and return requirements.
Seller role	Responds to item-content claim and return request.
Carrier role	Usually only relevant if package damage is involved.
Evidence to keep	Listing screenshot, item photos, packaging, invoice and order ID.

Return dispute or refund after delivery failure

Use the original platform dispute or return center and keep all tracking evidence.

View all details for return dispute or refund after delivery failure

Platform role	Applies platform refund, return and evidence rules.
Seller role	Responds to dispute, return receipt or refund request.
Carrier role	Provides shipping and return scan evidence.
Evidence to keep	Outbound tracking, return tracking, proof of drop-off, photos and case ID.

Brand App, Notifications and Delivery Options

A current official 100% order-tracking mobile app, map tracking, locker program or branded rescheduling tool is not confirmed here. Most customers should rely on account/email notifications plus carrier delivery tools when a carrier tracking number exists.

App, Notifications and Delivery Options

Feature

Use case

Order email notifications

Receive confirmation and shipping links sent to the checkout email.

View all details for order email notifications

Where to enable	Use an accurate email address at checkout and check account communication preferences if available.
When it appears	After order placement and when shipment information is generated.
What it can change	It helps access order and tracking links.
Limitations	Email does not change carrier delivery behavior or refund decisions.

Account order history

Review orders linked to a signed-in 100% account.

View all details for account order history

Where to enable	Create or sign in to the official 100% account area.
When it appears	When an order is associated with the account.
What it can change	It can make order lookup easier and reduce reliance on inbox search.
Limitations	It may not show orders placed as a guest or from a different email.

Carrier delivery options

Manage delivery attempt, pickup, proof of delivery or instructions when offered by the carrier.

View all details for carrier delivery options

Where to enable	Carrier website or carrier app named in the tracking link.
When it appears	After carrier acceptance and only for eligible services or destinations.
What it can change	May allow pickup, redelivery or delivery instructions depending on carrier rules.
Limitations	Some changes require shipper authorization and may not be available for all parcels.

17TRACK notifications

Monitor available carrier events outside the merchant website.

View all details for 17TRACK notifications

Where to enable	17TRACK tools after entering a supported carrier tracking number.
When it appears	When carrier events are available to 17TRACK.
What it can change	It can help you notice scan changes.
Limitations	It cannot change an order, carrier route or delivery instruction.

Business, Seller or Developer API

A current public official 100% order tracking API for shoppers or merchants is not confirmed. Developers should not invent a 100% API integration; use the official 100% website for order records and use 17TRACK API only with carrier tracking numbers.

Developer/API Comparison

Option

Primary use

100% public order tracking API

Current public official order tracking API not confirmed.

View all details for 100% public API status

Provider	100% official store, if such an API is ever published.
Order/tracking coverage	Not publicly confirmed for direct integration.
Authentication/access	Not publicly confirmed.
Webhook/batch capability	Not publicly confirmed.
Current documentation	No public official developer documentation is cited for order tracking.
Important limitation	Do not treat account pages or email links as an API contract.

17TRACK Tracking API

View all details for 17TRACK Tracking API

Provider	17TRACK.
Order/tracking coverage	Carrier tracking numbers, not 100% order numbers or payment IDs.
Authentication/access	17token header with your API key according to 17TRACK documentation.
Webhook/batch capability	Use current 17TRACK API documentation for supported features and limits.
Current documentation	17TRACK API documentation.
Important limitation	You must first obtain a carrier tracking number from the merchant, carrier or order email.

FAQ

Basic FAQs

1. How do I track my 100% order?

Sign in to your 100% account or open the shipping confirmation email, then use the carrier tracking number with the carrier or 17TRACK when carrier tracking is available.

2. Where do I find my 100% tracking number?

Look in the shipping confirmation email, order status link or account order details; the order confirmation number alone is usually not a carrier tracking number.

3. Can I track a 100% order with only the order number?

Usually you need the 100% website, order email or support team to use an order number; 17TRACK normally needs the carrier tracking number instead.

4. What should I do if my 100% order has no tracking number?

Check your inbox, spam folder and account order history first, because the order may still be processing or the shipping email may not have arrived yet.

5. Why is my 100% tracking number not updating?

Tracking may not update until the carrier accepts or scans the parcel; if the number remains invalid, verify the carrier and contact 100% or the original seller.

6. How long does 100% delivery take?

Use the checkout estimate, shipping confirmation and official shipping page for current timing, because delivery depends on destination, service, inventory and carrier handoff.

7. What if my 100% package says delivered but I did not receive it?

Check the delivery location, household members, front desk, neighbors and proof of delivery first, then contact the carrier and 100% or the seller with evidence.

8. Can 17TRACK track my 100% return?

Yes, if your return label or shipping receipt has a supported carrier tracking number; 17TRACK cannot determine whether the refund has been approved.

9. Where do I check my 100% refund status?

Check the official return or support communication from 100% and your payment method, because refund status is separate from return package movement.

10. How do I contact 100% about an order?

Use the official 100% contact page and prepare your order number, checkout email, tracking number, shipping address, photos and latest carrier event.

Expert FAQs

11. Does 100% use third-party marketplace sellers?

100percent.com is the official store, but 100% products may be sold elsewhere; if you bought from a marketplace or retailer, that seller or platform controls order tracking and returns.

12. Why did only part of my 100% order arrive?

The order may have split into multiple shipments, so compare the packing slip, all shipment emails and every tracking number before reporting a missing item.

13. Is a label-created scan proof that 100% shipped my package?

Not by itself; label created means shipment data exists, while carrier acceptance or pickup scans are stronger evidence that the carrier has the parcel.

14. Who handles a 100% package stuck in customs?

The carrier or customs-facing delivery partner usually handles import notices, while 100% or the seller may need to provide order or commercial information if requested.

15. Can a carrier change my 100% delivery address?

Only if the carrier’s service and shipper rules allow it; some address changes require authorization from 100% or the original seller.

16. Does 100% provide a public developer API for order tracking?

A public official 100% order tracking API is not confirmed here; developers should use 17TRACK API with carrier tracking numbers, not 100% order numbers.

Tracking API

The 17TRACK API example below registers a carrier tracking number. It does not use a 100% order number, payment ID, invoice number or internal return authorization. If you only have a 100% order number, first find the carrier tracking number in the official account, shipping email, return label or seller order page.

POST https://api.17track.net/track/v2.4/register
Headers:
  17token: YourKey
  Content-Type: application/json

Body:
[
  {
    "number": "TRACKING_NUMBER"
  }
]