T-CAT Tracking

Please enter the T-CAT tracking number to check the latest shipping status.

http://www.t-cat.com.tw/

TRACK

About T-CAT

T-CAT(黑猫宅急便) is a Taiwan-based parcel delivery brand associated with Taiwan Pelican Express Co., Ltd. The service is used for domestic parcel collection, sorting, transportation and final delivery in Taiwan. The official website is the authoritative place to confirm current service rules and shipment contacts.

Field	Verified information
Official name	Taiwan Pelican Express Co., Ltd.
Brand	T-CAT
Official website	T-CAT official website
Carrier type	Domestic parcel collection, line-haul and last-mile delivery carrier in Taiwan.
Primary region	Taiwan.
Tracking page	Use the tracking function provided through the official T-CAT website.

Carrier Entity Relationships

Entity	Relationship to T-CAT
Taiwan Pelican Express Co., Ltd.	Taiwan Pelican Express Co., Ltd. is the corporate entity associated with the T-CAT delivery brand.
T-CAT tracking service	The official tracking function reports shipment events made available by T-CAT’s delivery network.
17TRACK	17TRACK is an independent platform that aggregates available carrier events; 17TRACK does not transport T-CAT parcels.

Quick Answer

Enter the T-CAT shipment number shown on the shipping receipt, parcel label or dispatch message into the official T-CAT tracking tool or 17TRACK. If no result appears, first remove spaces and punctuation, check every character, and confirm that the seller supplied a parcel tracking number rather than an order number. 17TRACK is independent and cannot change an address, arrange delivery, approve a refund or decide a claim.

How to Track T-CAT Packages

For the most authoritative result, use the official T-CAT website. Use 17TRACK when you need a consolidated view across a marketplace, origin carrier and destination carrier.

Route	Steps
Official T-CAT tracking	Open the official website, select shipment tracking, enter the parcel identifier, and review the latest scan and delivery information.
17TRACK tracking	Open 17TRACK, paste the identifier, allow carrier detection or select T-CAT when offered, and compare the event timeline with the seller’s dispatch information.
No number	Ask the seller or sender for the shipment identifier. An order number, invoice number or payment reference normally cannot replace a parcel tracking number.

Tracking Number Formats and Examples

T-CAT identifiers should be copied exactly from the label or receipt. A marketplace reference and a parcel identifier are different objects. Because carrier numbering can change by product and channel, a prefix alone should not be treated as proof of service.

Tracking Number Format

Identifier family

Normalized pattern

T-CAT parcel identifier

Use the exact alphanumeric or numeric identifier printed by T-CAT; a redacted example is #### #### ####.

View all details for T-CAT parcel identifiers

Issued by	The identifier is issued in the shipment channel used by the sender and may be printed on a receipt, label or dispatch notification.
Typical use	Domestic parcel tracking and delivery-event lookup.
Who sees it	The sender, recipient and marketplace buyer may see the same parcel identifier, while the seller may also show a separate order reference.
Tracking scope	Visibility depends on the scans available to T-CAT or an interconnected tracking platform.
Caveat	Do not infer a service, destination or carrier solely from a prefix. Try the official lookup or 17TRACK automatic recognition.

Marketplace order or reference

Usually an order, invoice or seller reference rather than a T-CAT tracking number.

Tracking Statuses and Meanings

Status

Lifecycle stage

Label created / shipment information received

Pre-shipment.

View all details for label-created status

What it means	Electronic data exists; the physical parcel may not yet have been accepted by T-CAT.
Current responsible party	Usually the sender or shipping platform until an acceptance scan appears.
What happens next	T-CAT should receive and scan the parcel if the handoff proceeds.
What you should do	Ask the seller to confirm dispatch and handoff rather than treating label creation as proof of collection.

Accepted / picked up

Carrier receipt.

In transit / arrived at facility

Sorting or line-haul movement.

Out for delivery

Final delivery attempt.

Delivered

A delivery scan was recorded; check the delivery location and recipient details if the parcel is missing.

Exception / delivery failed

An address, access, recipient or operational issue needs review.

Returned to sender

The delivery process has reversed or is being returned; contact the sender promptly.

Services and Delivery Times

T-CAT delivery timing depends on the selected service, origin and destination area, pickup cutoff, weekends, holidays, weather, address quality and operational volume. An estimated date is not automatically a guaranteed delivery commitment.

Service Comparison

Service type	Best use
Domestic parcel delivery	Sending parcels within Taiwan with carrier-event visibility.
Business or scheduled collection	Recurring shippers who arrange collection through the applicable T-CAT channel.

Delivery Time

Shipment type	Delivery expectation
Domestic Taiwan parcel	Use the current service-specific estimate shown by T-CAT; timing varies by route, cutoff, remote area and operating conditions.
International shipment with T-CAT involvement	Confirm the actual origin and destination carrier because international timing and customs responsibility may sit outside T-CAT.

Destination Country Delivery Times

Destination	Applicability
Taiwan domestic destinations	T-CAT’s principal delivery area; consult the current route estimate rather than applying an international average.
Other countries	A destination-country schedule requires confirmation of the actual international product and handoff carrier.

Common Tracking Problems and Solutions

Problem	First action
Invalid number	Remove spaces, compare the label character by character, and ask the sender whether the number is an order reference.
No events	Confirm physical handoff; label creation does not prove carrier acceptance.
No update in transit	Check the latest facility and contact the sender if the delay exceeds the applicable service expectation.
Delivered but missing	Check the entrance, reception desk, household members and neighbours, then request delivery evidence or contact the sender.
Address or delivery failure	Have the sender contact T-CAT quickly; delivery changes may depend on shipment status and authorization.
Lost or damaged parcel	Preserve packaging and photographs and have the eligible claimant start the carrier inquiry or claim through the official channel.

International Shipping, Customs and Carrier Handoffs

For an international parcel, the carrier shown in tracking may change as custody moves between the origin carrier, export processing, customs, a line-haul provider and the destination delivery operator. Arrival at a gateway does not by itself mean customs release.

Stage	Customer interpretation
Origin acceptance	The origin carrier has received or is preparing the shipment; electronic pre-advice is not physical acceptance.
Export and line-haul	Security, export processing and transport occur before the destination country receives the item.
Destination customs	Authorities review the declaration; taxes, documents or inspection can delay release.
Partner handoff and last mile	The destination operator may provide the next scan and may continue using the original identifier or issue a local reference.

Delivery Management and Post-shipment Options

Delivery changes, redelivery and collection arrangements depend on the shipment status, address and sender authorization. Contact T-CAT through its official website before the parcel reaches a final exception or return state.

Lost, Damaged, Claims, Insurance and Refunds

Process	Use when
Tracking inquiry	Events are unclear or the shipment appears delayed; prepare the tracking number and shipment details.
Loss or damage claim	The eligible sender or claimant needs a formal carrier investigation; retain packaging, contents, invoices and photographs.
Merchant refund	A buyer seeks a commercial remedy from the seller or marketplace; 17TRACK cannot approve it.

Shipping Restrictions and Special Handling

Category	Practical caution
Dangerous goods	Batteries, flammable materials and pressure containers may be prohibited or restricted by route and transport mode.
Liquids and perishables	Packaging, leakage and temperature requirements can affect acceptance and delivery.
Valuables and regulated goods	Check the current T-CAT rules before booking; non-compliance can cause refusal, delay or return.

Customer Service

Channel	Verified contact or purpose
Official website	T-CAT website for current tracking, service and contact routes.
Sender or marketplace	Best escalation route for a missing number, seller dispatch question, refund or claim authorization.
Information to prepare	Tracking number, pickup date, sender and recipient details, service type, latest event, parcel contents, value evidence and damage photographs.

Ecommerce and Business Tracking

Merchants can use the official carrier channel for carrier-specific operations and a multi-carrier platform such as 17TRACK for normalized status monitoring across suppliers. Businesses should map order IDs to parcel IDs, retain the original carrier identifier, and avoid treating an electronic pre-advice event as proof of handoff.

Developer/API Comparison

Option

Provider

Official carrier integration

T-CAT

View all details for official carrier integration

Primary use	Carrier-specific tracking or operational integration subject to the current T-CAT business process.
Authentication	Confirm directly with T-CAT before implementation.
Current documentation	Use the official T-CAT website as the starting point for current business contact and integration information.
Migration note	Do not rely on an old endpoint or an unofficial code sample without current carrier confirmation.

17TRACK API

17TRACK

View all details for 17TRACK API

Primary use	Multi-carrier tracking aggregation and normalized shipment events.
Authentication	API token supplied in the 17token request header.
Tracking capability	Register tracking numbers through the documented v2.4 endpoint.
Current documentation	17TRACK API documentation.

FAQ

Basic FAQs

1. How do I track my T-CAT package?

Enter the parcel identifier on the official T-CAT website or 17TRACK and review the latest available event.

2. Where can I find my T-CAT tracking number?

Look on the shipping receipt, parcel label, dispatch email or marketplace shipment page.

3. What does a T-CAT tracking number look like?

T-CAT identifiers can depend on the shipment channel, so copy the complete number rather than relying on a prefix.

4. Why has my T-CAT package not received its first scan?

The label may have been created before physical handoff; ask the sender to confirm collection.

5. Why is my T-CAT tracking not updating?

Facility movement, route processing or a missed scan can create a visibility gap; compare the latest event with the service expectation.

6. How long does T-CAT delivery take?

Delivery time depends on route, service, cutoff, holidays, remote areas and operating conditions; use the current T-CAT estimate.

7. What should I do after a T-CAT delivery failure?

Check the exception details and have the sender contact T-CAT because available delivery actions depend on shipment status.

8. What should I do if T-CAT says delivered but I have not received the parcel?

Check the entrance, reception desk, household members and neighbours, then request delivery evidence and contact the sender.

9. How do I report a lost or damaged T-CAT parcel?

Preserve the packaging and evidence and ask the eligible sender or claimant to begin the carrier inquiry or claim.

10. How can I contact T-CAT?

Start with the current contact and service routes on the official T-CAT website.

Expert FAQs

11. Does label creation mean T-CAT has received the parcel?

No; label creation records electronic shipment information, while an acceptance or pickup event indicates carrier receipt.

12. Can a marketplace order number be used as a T-CAT tracking number?

Usually no; the marketplace may display an order reference separately from the parcel identifier.

13. Can 17TRACK change a T-CAT delivery address?

No; only the carrier or authorized sender can decide whether a delivery change is available.

14. Does a T-CAT tracking result prove who currently has the parcel?

It shows available recorded events, but a scan gap or partner handoff can mean the physical custodian differs from the last displayed event.

15. Can businesses track T-CAT shipments through an API?

Businesses should confirm any direct T-CAT integration with T-CAT and can use the documented 17TRACK API for multi-carrier tracking.

Tracking API

17TRACK API example

// 1. Current public official T-CAT tracking API:
 // Current public official tracking API not confirmed.
 //
 // 2. 17TRACK API:
 POST https://api.17track.net/track/v2.4/register
 17token: YourKey
 Content-Type: application/json

 [
   {
     "number": "TRACKING_NUMBER",
     "carrier": "CARRIER_CODE"
   }
 ]

 // Confirm the current T-CAT carrier code in 17TRACK documentation
 // before production use.