RAM Tracking

Please enter the RAM tracking number to check the latest shipping status.

https://www.ram.co.za/

TRACK

About RAM

RAM is the trading brand of RAM Transport (Pty) Ltd, a South African, family-owned and independently operated courier and logistics company. RAM provides domestic courier, distribution, warehousing, reverse-logistics and international document and parcel services. International shipments are offered through an integrated DHL Express partnership.

Field	Verified information
Official name	RAM Transport (Pty) Ltd
Official website	https://www.ram.co.za/
Carrier type	Courier, distribution and logistics provider
Primary region	South Africa and Southern Africa, with international service through DHL Express
Tracking page	RAM parcel tracking
Founded	1988
Headquarters	27 Wrench Road, Isando, Johannesburg, Gauteng, South Africa

Carrier Entity Relationships

Entity

Entity type

RAM Transport (Pty) Ltd

This is the legal entity operating the RAM courier and logistics business.

View all details for RAM Transport (Pty) Ltd

Tracking relevance	Domestic waybills are entered into RAM’s official tracking service.
Evidence	About RAM

DHL Express

DHL Express is RAM’s integrated international delivery partner.

View all details for DHL Express

Tracking relevance	International tracking and the international waybill may be associated with the DHL Express network.
Evidence	RAM international delivery information

RAM official tracking

RAM provides Basic Online Tracking and Advanced Online Tracking for account holders.

View all details for RAM official tracking

Why it matters	The official system is the primary place to verify a RAM waybill.
Evidence	RAM Track Your Parcel

Quick Answer

Enter the unique RAM waybill number on the official RAM tracking page, or submit it to 17TRACK for available aggregated events. If no result appears, first check that you entered the waybill rather than an order number, remove spaces or punctuation, and confirm with the sender that the shipment has been collected or activated. 17TRACK is independent and cannot transport, redirect, refund or settle a claim for a shipment.

How to Track RAM Packages

A RAM shipment is tracked with its unique waybill number. The sender normally receives it on a collection record, label or dispatch communication; a marketplace order number is not necessarily a carrier waybill.

Route	Steps
Official RAM tracking	Open the RAM tracking page, enter the unique waybill number, and select Submit. Account holders can use Advanced Online Tracking for a more detailed summary.
17TRACK	Enter the waybill in 17TRACK’s tracker. Review the detected carrier and event timeline, then compare unclear events with RAM or DHL Express where the shipment is international.
No usable number	Ask the sender or merchant for the carrier waybill. Do not substitute an order ID, payment reference or delivery address.

Tracking Number Formats and Examples

RAM’s official tracking page identifies the required identifier as a unique RAM waybill number. The supplied official material does not publish a universal length or prefix rule, so a prefix alone should not be used to infer a service. International shipments may use identifiers associated with the DHL Express partnership.

Identifier family

Normalized pattern and use

RAM waybill number

Unique RAM-issued waybill; use the exact number shown by the sender or on the shipment record.

View all details for RAM waybill numbers

Structure	A complete public format, fixed length and checksum rule are not stated on the official tracking page.
Where seen	Customers may receive it from the sender, merchant or RAM account workflow.
Tracking scope	Used to query RAM’s Basic Online Tracking; account holders may receive Advanced Online Tracking.
Caveat	Order numbers, references and delivery notices should not be assumed to be waybills.

International partner identifier

The international shipment may be handled through DHL Express; use the number supplied for that shipment.

View all details for international partner identifiers

Issued by	The applicable international carrier or shipment workflow issues the identifier; RAM’s page does not state that every international identifier is issued by RAM.
Scope	International documents and parcels are described as being delivered through an integrated DHL Express partnership.
Validation	Check the official RAM result and the applicable DHL Express shipment information rather than inferring ownership from characters.

Tracking Statuses and Meanings

Tracking events describe the latest recorded operational step, not necessarily the physical location at every moment. A label or waybill record does not by itself prove that RAM has collected the parcel.

Status

Lifecycle stage and meaning

Waybill created / no event

Pre-shipment data exists; physical collection or first scan may still be pending.

View all details for pre-shipment status

Current responsible party	Usually the sender or the collection operation before acceptance is recorded.
What happens next	Collection, acceptance and sorting scans should follow.
Action	Ask the sender to confirm handover if the status remains unchanged.

Collected / in transit

RAM has recorded movement through its courier network toward the delivery address.

View all details for in-transit status

Current responsible party	RAM or the applicable international transport partner.
What happens next	Further hub, linehaul and delivery scans may appear.
Action	Monitor the official timeline and check address details.

Out for delivery / delivered

The parcel is assigned for final delivery, or a delivery event has been recorded.

View all details for delivery status

Current responsible party	RAM’s final-mile operation or the applicable international partner.
What happens next	Delivery, recipient handover or a recorded delivery exception.
Action	If marked delivered but missing, check the delivery location and contact the sender and RAM.

Exception / returned

A delivery or transport issue needs resolution, or the shipment is moving back to the sender.

View all details for exception and return status

Current responsible party	The party shown in the latest event, with the sender often needed for address or service decisions.
What happens next	Reattempt, customer contact, collection, investigation or return processing.
Action	Use the RAM contact form with the waybill and delivery issue details.

Services and Delivery Times

RAM publishes domestic time-based services and international delivery estimates. Regional destinations may require additional transit time, and international delivery depends on customs clearance.

Service Comparison

Service	Service type and best use
Same Day	Urgent domestic delivery within certain main centres; availability depends on service area.
Early Bird 09:00	Next-business-day delivery by 09:00 within certain main centres.
Next Day 11:00 / 17:00	Next-business-day delivery by the stated time within certain main centres.
Express Road / Economy Service	Domestic road delivery within 24–48 hours or 48–72 hours from collection, respectively.
International documents / parcels	International delivery through an integrated DHL Express partnership; documents are quoted at 2–3 business days and parcels at 2–5 business days to most major destinations, subject to customs clearance.

Delivery Time

Service	Published delivery standard
Express Road	24–48 hours from collection; the supplied page does not state a money-back guarantee.
Economy Service	48–72 hours from collection; the supplied page does not state a money-back guarantee.
International parcel	2–5 business days to most major destinations, dependent on customs clearance; this is an estimate rather than a universal guarantee.

Destination Country Delivery Times

Destination region

Published international estimate

Most major international destinations

International documents: 2–3 business days; international parcels: 2–5 business days through DHL Express, subject to customs clearance and destination serviceability.

View all details for international destinations

Primary service type	International document and parcel delivery.
Average delivery days	RAM publishes ranges rather than a destination-by-destination average.
Last-mile partner	DHL Express is the named integrated international partner.
Customs tip	Customs clearance can affect the published estimate; provide accurate shipment and import information.

Common Tracking Problems and Solutions

Problem/status shown	Likely cause and immediate action
Invalid number	The number may be mistyped or may be an order reference. Recheck the sender’s unique waybill.
No tracking update	A first scan may not yet be available, or movement may not have generated a new event. Ask the sender to confirm collection.
Stuck in transit	Hub processing, route scheduling, regional coverage or an operational interruption may be involved. Compare the last event with the delivery promise and contact RAM if assistance is required.
Address problem / failed delivery	Contact RAM and the sender promptly with the complete address and waybill; the sender may need to authorize a service change.
Delivered but not received	Check the entrance, reception desk, household members and neighbours, then request delivery details from RAM and ask the merchant to open a shipment enquiry.
Lost or damaged parcel	Keep the packaging and contents, photograph the damage, retain proof of value, and have the sender or eligible claimant contact RAM through the support channel.

International Shipping, Customs and Carrier Handoffs

RAM offers international document and parcel delivery through an integrated DHL Express partnership. Arrival in a destination country does not by itself prove that customs has released the shipment.

Stage	Typical event and customer action
Origin collection	RAM or the international service workflow accepts the document or parcel; the waybill becomes the reference for tracking.
Export and linehaul	The shipment moves through export processing and international transport; scan visibility can be intermittent.
DHL Express handoff/network	The integrated DHL Express partnership supports international delivery; a partner event does not necessarily mean RAM performed every physical movement.
Import customs	Destination authorities assess the shipment and may request information or payment. Customers should respond through the carrier or importer process.
Destination delivery	The applicable international delivery network performs final delivery. Check the latest carrier event before arranging collection or escalation.

Delivery Management and Post-shipment Options

The official material confirms tracking and customer support, but does not establish a universal public workflow for interception, redirection, lockers, hold-for-pickup or delivery instructions. Contact RAM or the sender before the parcel reaches final delivery if an address or delivery issue exists.

Lost, Damaged, Claims, Insurance and Refunds

A tracking enquiry, a transport investigation, an insurance claim, a postage refund and a merchant refund are different processes. Start with the sender or merchant and use RAM’s official contact form for a delivery issue or complaint. Prepare the waybill, collection date, addresses, contents, value evidence, photographs and packaging.

Shipping Restrictions and Special Handling

Category	Examples and customer implication
Prohibited goods	Dangerous goods, dry ice, food items, glass or ceramics, live animals, illegal goods, firearms, jewellery, valuable cargo and unboxed items are among the categories shown in RAM’s parcel workflow.
Restricted goods	Aerosols, alcohol, bicycles, exhibition stands, fire extinguishers, flammable or corrosive liquids, plants and wet or lithium batteries require applicable conditions and may affect acceptance or transit.
Parcel limits	The online parcel flow presents 0.1–30 kg weight and length, width and height ranges of 10–120 cm, 10–60 cm and 2–60 cm for that workflow.

These categories are a summary, not a complete legal or dangerous-goods guide. Review the current RAM parcel booking rules before tendering a shipment.

Customer Service

Channel	Verified contact/link
Tracking	RAM official tracking page; best for checking a waybill.
Contact form	RAM Contact Us; supports general enquiries, quotes, customer support and complaints.
Customer Care	0861 726 726; prepare the waybill, address and latest event before calling.
Head office	+27 (0)11 977-5000, 27 Wrench Road, Isando, Johannesburg, South Africa.
Email / WhatsApp	info@RAM.co.za; WhatsApp 082 372 6726. The supplied official page does not state operating hours or language coverage.

Ecommerce and Business Tracking

RAM’s business offering includes scheduled linehaul, bulk distribution, retail and branch deliveries, reverse logistics, account management and reporting. Businesses should distinguish RAM account tracking from 17TRACK’s multi-carrier API before selecting an integration.

Option

Provider

RAM account and reporting

RAM

View all details for RAM business tracking

Primary use	Detailed online tracking, scheduled distribution and account reporting.
Authentication	Account access is referenced by RAM; public API credentials are not described in the supplied official pages.
Documentation	RAM services

Multi-carrier API

17TRACK

View all details for 17TRACK API

Primary use	Standardized tracking across supported carriers for ecommerce workflows.
Authentication	17token header.
Documentation	17TRACK API documentation

FAQ

Basic FAQs

1. How do I track my RAM package?

Enter the unique waybill on the official RAM tracking page or use 17TRACK to view available shipment events.

2. Where can I find my RAM waybill number?

Ask the sender or merchant for the unique RAM waybill shown in the shipment record or dispatch communication.

3. What does a RAM tracking number look like?

RAM identifies the tracking identifier as a unique waybill, but the official tracking page does not publish one universal public length or prefix pattern.

4. When will the first RAM tracking event appear?

The first event appears after the waybill is recorded in the operational tracking flow; a created waybill does not itself prove physical collection.

5. Why is my RAM tracking not updating?

A scan may be pending or the parcel may be between operational events; confirm collection with the sender and contact RAM if the issue affects delivery.

6. How long does RAM delivery take?

Published domestic examples range from same-day or next-business-day services to 24–48 hours for Express Road and 48–72 hours for Economy Service.

7. What should I do after a failed RAM delivery?

Review the latest event, verify the address and contact RAM and the sender with the waybill to determine the next delivery action.

8. What should I do if RAM says delivered but I have not received the parcel?

Check entrances, reception, household members and neighbours, then ask RAM and the sender to investigate the delivery record.

9. How do I report a lost or damaged RAM shipment?

Keep the packaging, photograph the damage and provide the waybill, contents and value evidence through the sender or RAM support channel.

10. How do I contact RAM about tracking?

Use the RAM contact form, call Customer Care at 0861 726 726, email info@RAM.co.za or use WhatsApp at 082 372 6726.

Expert FAQs

11. Does RAM offer international delivery?

Yes. RAM lists international document and parcel delivery through an integrated DHL Express partnership to most major destinations.

12. Are RAM international delivery times guaranteed?

RAM publishes estimated international ranges of 2–3 business days for documents and 2–5 business days for parcels, subject to customs clearance; the cited page does not state a universal guarantee.

13. Does a DHL Express event mean RAM issued the international number?

No. RAM states that international delivery uses an integrated DHL Express partnership, so the applicable international identifier should be verified rather than inferred from its format.

14. Does arrival in the destination country mean customs has released a RAM parcel?

No. Destination arrival and customs release are separate operational events, and customs clearance can affect the international delivery estimate.

15. What business services does RAM provide?

RAM provides scheduled linehaul, bulk distribution, retail and branch deliveries, reverse logistics, reporting, mail-room management and supply-chain solutions.

Tracking API

17TRACK API examplePOST

// 1. RAM official tracking API:
// Current public official tracking API not confirmed from the supplied official pages.

// 2. 17TRACK API
// Confirm the supported carrier code in the current 17TRACK documentation.
POST https://api.17track.net/track/v2.4/register
Headers:
  17token: YourKey
  Content-Type: application/json

Body:
[
  {
    "number": "TRACKING_NUMBER",
    "carrier": "CARRIER_CODE"
  }
]